Customer Experience Intern (Bilingual Spanish/English)

About Goodshuffle

At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.

About the Role

As a Customer Experience Intern, you'll play a vital role in ensuring our users have a seamless and delightful experience with Goodshuffle. You'll gain hands-on experience in customer support, user engagement, and data-driven decision-making while working closely with our Customer Experience team.

You'll also help us better serve our growing community of Spanish-speaking event professionals, bringing your bilingual skills to projects across onboarding, content, and customer outreach.

What You'll Do

• Assist customers via chat, email, and occasional calls, helping them navigate our platform and troubleshoot issues
• Gather and analyze customer feedback to identify trends and areas for improvement
• Create and update help center articles, FAQs, and other self-service resources
• Support onboarding efforts by assisting with training sessions and tutorials
• Work cross-functionally with Product, Marketing, and Sales teams to relay customer insights
• Contribute to special projects that enhance the customer experience, such as improving workflows or testing new features
• Translate and culturally adapt in-app onboarding flows in Intercom, and help build the backend logic so customers see content in their preferred language
• Re-record existing webinars and trainings in Spanish using the platform live, and help script and organize Spanish-language New Customer Orientation sessions
• Partner with CX and Sales to identify Spanish-speaking accounts in HubSpot, build targeted outreach, and translate existing sales collateral
• Assist with the creation of Spanish-language social media and short-form content that reflects the voice of our customers
• Leverage AI tools like Claude, n8n, and Hubspot agents to support onboarding efforts 

What We're Looking For

• Strong communication skills with a customer-first mindset
• Native or near-native fluency in Spanish, with strong professional English — you'll be creating customer-facing content and representing Goodshuffle to Spanish-speaking business owners
• Passion for technology, events, SaaS platforms, and SMBs
• Proactive, detail-oriented, and eager to learn
• Ability to adapt in a fast-paced, team-oriented environment
• Experience with CRM tools (e.g., HubSpot, Zendesk) is a plus but not required

What You'll Gain

• Real-world experience in customer success and SaaS operations
• Mentorship from industry professionals across CX, Marketing, and Sales
• Ownership of meaningful projects that directly impact a growing segment of our customer base
• The opportunity to work in a dynamic, innovative startup environment
• A chance to make a meaningful impact on our customers and business

If you're excited about customer experience and want to help event businesses thrive, we'd love to hear from you!

About Goodshuffle

At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.

About the Role

As a Customer Success Manager (CSM) at Goodshuffle, you’ll serve as a trusted partner to a portfolio of customers—ensuring they’re set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You’ll be an advocate for your customers while helping drive retention, adoption, and growth.

This is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.

Responsibilities

• Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
  
  
• Lead training and education sessions to ensure a smooth and successful journey for customers 
  
  
• Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
  
  
• Educate customers on new features, best practices, and time-saving workflows
  
  
• Serve as the primary point of contact for questions, feedback, and troubleshooting
  
  
• Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
  
  
• Contribute to team processes and knowledge-sharing as we scale
  
  

Requirements

• 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
  
  
• Excellent written and verbal communication skills
  
  
• Strong organizational skills with attention to detail and follow-through
  
  
• A genuine desire to help others succeed and a proactive approach to problem-solving
  
  
• Ability to manage multiple accounts and priorities in a fast-paced environment
  
  
• Comfort with technology and a desire to learn new tools and features
  
  
• Team-oriented, feedback-friendly, and eager to grow
  
  

Nice-to-Haves

• Experience working with small business customers or in the events industry
  
  
• Familiarity with tools like Intercom, HubSpot, FullStory and Confluence 
  
  
• Exposure to onboarding or training customers
  
  

What We Offer

• Competitive salary and benefits
  
  
• Hybrid work environment
  
  
• Strong feedback culture with mentorship and growth opportunities
  
  
• A passionate, tight-knit team focused on innovation and impact
  
  
• A chance to make a real difference for small business owners in the events world
  
  

If you love helping customers thrive and want to grow your career in Customer Success, we’d love to hear from you.

About the Company and Team:

Have you ever been to a wedding and really noticed everything in the space? The flowers, tables, lighting, and dance floor didn't just appear - dozens of vendors worked behind the scenes to create that magic.

The events industry Goodshuffle powers runs on passion and determination. These small businesses have managed operations with spreadsheets at best, memory at worst. We believe they deserve tools that match their dedication to creating life's most memorable moments.

Our mission: bring joy to the business of events.

About the Role:

We're building a sales team that turns prospects into evangelists. By leveraging AI for administrative tasks, we focus on what matters: genuine human connection with people who create unforgettable experiences.

As we scale, we're hiring strategically in markets where you can meet prospects in their backyard, tap into established communities, and travel to nearby trade shows. We need competitive collaborators - salespeople who win by lifting others up, who understand that delivering value always pays off, just a matter of when.

You'll own the full cycle: from qualification to close to advocacy. Success means hitting revenue targets while building compound growth through community presence and customer advocacy that makes your pipeline increasingly valuable.

Core Responsibilities:

• New Business: Own full sales cycle, ramp to quota within 2 quarters, build self-sustaining pipeline through events and vertical relationships
• Lead Development: Source 25% of pipeline through strategic outbound, referrals, and AI workflows while qualifying with DRIVE methodology
• Funnel Efficiency: Optimize demo-to-close rates, manage disciplined pipeline, deliver accurate forecasts
• Market Expertise: Develop deep knowledge in 2-3 event verticals, leverage AI tools to maximize relationship-building time

Non-negotiables:

• Early career: 1-3 years sales experience (SDR to early AE or career changer with transferable skills)
• Competitive nature: Seeks measured, recognized, rewarded performance
• Change-driven: Excited by new tools and processes, not frustrated
• Clear communicator: Matches tone from first-time owners to seasoned operators
• Well-traveled: Navigates new cities independently, seeks strangers to connect with, maintains distant relationships
• AI-native: Uses AI as thinking partner, not just writing assistant

You'll have an edge with:

• HubSpot, Claude, or automation tool mastery
• Events/hospitality background
• SMB or vertical SaaS experience
• Trade show and hybrid selling experience
• Track record of 12+ months at/above quota

You might thrive elsewhere if you:

• Prefer formal sales cultures or complex enterprise deals
• Want to specialize in hunting or farming, not both
• Want to be the 50th rep, not the 5th
• Work best in isolation
• Clock in/out rather than own outcomes
• Save feedback for annual reviews

Compensation:

• OTE: $80k-$110k (60-75% base / 25-40% variable)
• Geography and experience determine the final offer

Benefits: Fully covered health/dental/vision, 401k match, commuter benefits, unlimited PTO, 10 holidays, paid family leave

About the Company and Team:

Have you ever been to a wedding and really noticed everything in the space? The flowers, tables, lighting, and dance floor didn't just appear - dozens of vendors worked behind the scenes to create that magic.

The events industry Goodshuffle powers runs on passion and determination. These small businesses have managed operations with spreadsheets at best, memory at worst. We believe they deserve tools that match their dedication to creating life's most memorable moments.

Our mission: bring joy to the business of events.

About the Role:

We're building a sales team that turns prospects into evangelists. By leveraging AI for administrative tasks, we focus on what matters: genuine human connection with people who create unforgettable experiences.

As we scale, we're hiring strategically in markets where you can meet prospects in their backyard, tap into established communities, and travel to nearby trade shows. We need competitive collaborators - salespeople who win by lifting others up, who understand that delivering value always pays off, just a matter of when.

You'll own the full cycle: from qualification to close to advocacy. Success means hitting revenue targets while building compound growth through community presence and customer advocacy that makes your pipeline increasingly valuable.

Core Responsibilities:

• New Business: Own full sales cycle, ramp to quota within 2 quarters, build self-sustaining pipeline through events and vertical relationships
• Lead Development: Source 25% of pipeline through strategic outbound, referrals, and AI workflows while qualifying with DRIVE methodology
• Funnel Efficiency: Optimize demo-to-close rates, manage disciplined pipeline, deliver accurate forecasts
• Market Expertise: Develop deep knowledge in 2-3 event verticals, leverage AI tools to maximize relationship-building time

Non-negotiables:

• Early career: 1-3 years sales experience (SDR to early AE or career changer with transferable skills)
• Competitive nature: Seeks measured, recognized, rewarded performance
• Change-driven: Excited by new tools and processes, not frustrated
• Clear communicator: Matches tone from first-time owners to seasoned operators
• Well-traveled: Navigates new cities independently, seeks strangers to connect with, maintains distant relationships
• AI-native: Uses AI as thinking partner, not just writing assistant

You'll have an edge with:

• HubSpot, Claude, or automation tool mastery
• Events/hospitality background
• SMB or vertical SaaS experience
• Trade show and hybrid selling experience
• Track record of 12+ months at/above quota

You might thrive elsewhere if you:

• Prefer formal sales cultures or complex enterprise deals
• Want to specialize in hunting or farming, not both
• Want to be the 50th rep, not the 5th
• Work best in isolation
• Clock in/out rather than own outcomes
• Save feedback for annual reviews

Compensation:

• OTE: $80k-$110k (60-75% base / 25-40% variable)
• Geography and experience determine the final offer

Benefits: Fully covered health/dental/vision, 401k match, commuter benefits, unlimited PTO, 10 holidays, paid family leave

About the Company and Team:

Have you ever been to a wedding and really noticed everything in the space? The flowers, tables, lighting, and dance floor didn't just appear - dozens of vendors worked behind the scenes to create that magic.

The events industry Goodshuffle powers runs on passion and determination. These small businesses have managed operations with spreadsheets at best, memory at worst. We believe they deserve tools that match their dedication to creating life's most memorable moments.

Our mission: bring joy to the business of events.

About the Role:

We're building a sales team that turns prospects into evangelists. By leveraging AI for administrative tasks, we focus on what matters: genuine human connection with people who create unforgettable experiences.

As we scale, we're hiring strategically in markets where you can meet prospects in their backyard, tap into established communities, and travel to nearby trade shows. We need competitive collaborators - salespeople who win by lifting others up, who understand that delivering value always pays off, just a matter of when.

You'll own the full cycle: from qualification to close to advocacy. Success means hitting revenue targets while building compound growth through community presence and customer advocacy that makes your pipeline increasingly valuable.

Core Responsibilities:

• New Business: Own full sales cycle, ramp to quota within 2 quarters, build self-sustaining pipeline through events and vertical relationships
• Lead Development: Source 25% of pipeline through strategic outbound, referrals, and AI workflows while qualifying with DRIVE methodology
• Funnel Efficiency: Optimize demo-to-close rates, manage disciplined pipeline, deliver accurate forecasts
• Market Expertise: Develop deep knowledge in 2-3 event verticals, leverage AI tools to maximize relationship-building time

Non-negotiables:

• Early career: 1-3 years sales experience (SDR to early AE or career changer with transferable skills)
• Competitive nature: Seeks measured, recognized, rewarded performance
• Change-driven: Excited by new tools and processes, not frustrated
• Clear communicator: Matches tone from first-time owners to seasoned operators
• Well-traveled: Navigates new cities independently, seeks strangers to connect with, maintains distant relationships
• AI-native: Uses AI as thinking partner, not just writing assistant

You'll have an edge with:

• HubSpot, Claude, or automation tool mastery
• Events/hospitality background
• SMB or vertical SaaS experience
• Trade show and hybrid selling experience
• Track record of 12+ months at/above quota

You might thrive elsewhere if you:

• Prefer formal sales cultures or complex enterprise deals
• Want to specialize in hunting or farming, not both
• Want to be the 50th rep, not the 5th
• Work best in isolation
• Clock in/out rather than own outcomes
• Save feedback for annual reviews

Compensation:

• OTE: $80k-$110k (60-75% base / 25-40% variable)
• Geography and experience determine the final offer

Benefits: Fully covered health/dental/vision, 401k match, commuter benefits, unlimited PTO, 10 holidays, paid family leave

About the Company and Team:

Have you ever been to a wedding and really noticed everything in the space? The flowers, tables, lighting, and dance floor didn't just appear - dozens of vendors worked behind the scenes to create that magic.

The events industry Goodshuffle powers runs on passion and determination. These small businesses have managed operations with spreadsheets at best, memory at worst. We believe they deserve tools that match their dedication to creating life's most memorable moments.

Our mission: bring joy to the business of events.

About the Role:

We're building a sales team that turns prospects into evangelists. By leveraging AI for administrative tasks, we focus on what matters: genuine human connection with people who create unforgettable experiences.

As we scale, we're hiring strategically in markets where you can meet prospects in their backyard, tap into established communities, and travel to nearby trade shows. We need competitive collaborators - salespeople who win by lifting others up, who understand that delivering value always pays off, just a matter of when.

You'll own the full cycle: from qualification to close to advocacy. Success means hitting revenue targets while building compound growth through community presence and customer advocacy that makes your pipeline increasingly valuable.

Core Responsibilities:

• New Business: Own full sales cycle, ramp to quota within 2 quarters, build self-sustaining pipeline through events and vertical relationships
• Lead Development: Source 25% of pipeline through strategic outbound, referrals, and AI workflows while qualifying with DRIVE methodology
• Funnel Efficiency: Optimize demo-to-close rates, manage disciplined pipeline, deliver accurate forecasts
• Market Expertise: Develop deep knowledge in 2-3 event verticals, leverage AI tools to maximize relationship-building time

Non-negotiables:

• Early career: 1-3 years sales experience (SDR to early AE or career changer with transferable skills)
• Competitive nature: Seeks measured, recognized, rewarded performance
• Change-driven: Excited by new tools and processes, not frustrated
• Clear communicator: Matches tone from first-time owners to seasoned operators
• Well-traveled: Navigates new cities independently, seeks strangers to connect with, maintains distant relationships
• AI-native: Uses AI as thinking partner, not just writing assistant

You'll have an edge with:

• HubSpot, Claude, or automation tool mastery
• Events/hospitality background
• SMB or vertical SaaS experience
• Trade show and hybrid selling experience
• Track record of 12+ months at/above quota

You might thrive elsewhere if you:

• Prefer formal sales cultures or complex enterprise deals
• Want to specialize in hunting or farming, not both
• Want to be the 50th rep, not the 5th
• Work best in isolation
• Clock in/out rather than own outcomes
• Save feedback for annual reviews

Compensation:

• OTE: $80k-$110k (60-75% base / 25-40% variable)
• Geography and experience determine the final offer

Benefits: Fully covered health/dental/vision, 401k match, commuter benefits, unlimited PTO, 10 holidays, paid family leave

Company

Goodshuffle Pro is business operations & e-commerce software for the events industry. It manages our vendors' quotes, contracts, sales pipeline, customer communications, inventory management, reporting and more. Our vendors and their staff live and breathe within this application to make their entire business run.

Description

If you know how to build and ship products that people love, you belong at Goodshuffle.

We're on the lookout for an entrepreneurial developer that is capable of rapidly moving new feature sets forward while having the foresight to pay down existing technical debt and keep the overall code base lean and maintainable. You should be a full-stack developer comfortable with angular driven front-ends, robust service layers, querying RDBMS’s and integrating with third-party API’s. You will work towards expanding/modifying an existing service layer while implementing relatively complex Angular controllers. Understanding of event driven architectures a plus.

Aside from solid technical chops, you should be capable of contributing to our technical decision making process: discovering options, analyzing trade-offs, and finding the balance between easy, difficult, simple, and complex. You should be comfortable defending your technical decisions and capable of constructively asking others to defend theirs.

You’ll be working directly with the CTO making an immediate, production-visible impact.

Required (High proficiency)

• 4+ years experience
• Java/Spring/Hibernate
• Angular
• Integrating w/ RDBMS's (PostgreSQL, etc.)
• Frequent third-party API integration experience
• Computer Science Degree

Desired

• ElasticSearch
• Event Driven Architectures

Benefits:

• Full Health Care (including Dental, Vision, HSA, FSA, LTD, AD&D)
• Unlimited PTO
• 401k (with matching)
• Commuter Benefits ($100/mo)
• WFH Flexibility (depending on tenure and target hitting)
• Passionate, caring, and enthusiastic coworkers (We’ve been called one of DC’s best places to work!)

To Apply:

Goodshuffle Pro has been named one of DC’s Best Places to Work! If you’d like to join us, we recommend reviewing our website and our company values, then applying on our website. We encourage applicants of every race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status and are committed to an environment of equity and inclusion.