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Location Details: Serbia - Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
WordPress Advanced Support Guides support GoDaddy’s hosting and WordPress customers on multiple channels, primarily via chat. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultations regarding new purchases. You will effectively respond and provide information to customers regarding new product and service offerings and contract extension options, and will cross-sell additional products/services.
Shifts: Department covers 24/7 operations therefore shift work is involved. Employees will be given shift schedule in advance, this will work on a rotating basis.
What you'll get to do...
• Take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
• Provide technical feedback on processes and procedures to reduce customer concerns
• Interact with, and communicate effectively across, departments within various levels of the organization to properly handle customer issues
• Work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
• Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call resolution
• Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
• Address your customer’s technical concern by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
• Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL
Your experience should include...
- Advanced knowledge of WordPress, including the use of plugins, themes, and how to effectively troubleshoot common WordPress errors
- Ability to utilize SSH to navigate and access hosting environments
- Ability to access and manipulate MySQL databases
- An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit
- Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments
- A high school diploma, or equivalent work experience
You might also have...
- Sales experience
- Experience owning and/or operating a small and/or midsize business (SMB)
- Ability to work in a dynamic, changing environment, while quickly learning and adapting to new processes and systems
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Ready to apply?
Apply to GoDaddy
Location Details: Serbia - Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Working hours: 1pm - 9pm CET Monday to Friday
Are you passionate about assisting customers with all of their technical needs? Do you love to guide customers to success? If so, come join our Hosting Support team. Hosting support chat guide, supports GoDaddy’s hosting customers on multiple channels, primarily via messaging. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultations regarding new purchases. You will effectively respond and provide information to customers regarding new products and services offering and contract extension options, and will cross-sell additional products/services.
What you'll get to do...
- You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
- You will provide technical feedback on processes and procedures to reduce customer concerns
- You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
- You will work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
- Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging
- Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
- Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
- Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL
- Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity
Your experience should include...
- Someone who wants to make a big impact on local businesses AND be part of a winning team
- Sales driven with 1+ years of sales experience
- Proven track record of exceeding monthly and quarterly sales goals
- A desire to develop and grow with an in-depth onboarding program and ongoing sales training cutting edge sales training and programs
- Deep understanding of Internet Technology required, including but not limited to using Internet browsers and FTP clients
- An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit would be advantageous
- The ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments would be good to have
- Minimum direction required on most customer support interactions
- Supporting team members in solving technical queries
- Ability to work in a team environment
- It also requires the ability to work schedules with pre-defined breaks and lunch periods
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Ready to apply?
Apply to GoDaddy
Location Details: Serbia
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Join Our Team...
GoDaddy is the biggest services platform for entrepreneurs globally. We aim to empower our 21 million customers and entrepreneurs worldwide by providing them with the necessary help and tools to grow online
Design world-class products for Millions of next-gen Entrepreneurs: This is a unique opportunity to join our GoDaddy Studio & Business Building Tools team, crafting engaging experiences that empower entrepreneurs worldwide. You’ll be designing for mobile web experiences, along with Studio’s mobile and web applications, helping users create, brand, and grow their businesses across digital platforms, including social media, websites, and commerce
This role sits at the intersection of creativity and business-building, focusing on intuitive design solutions that make complex workflows simple and delightful
- We prioritize deep discovery and research to understand user needs
- We collaborate closely with our design team and cross-functionally with PMs and engineers in tight-knit squads
- We use Figma and FigJam for design & brainstorming, Slack and Loom for async updates, and Confluence and Jira for documentation
- We believe in fast iteration and usability testing, running our own research to validate ideas
- We keep Wednesdays meeting-free to allow for focus time
- We work asynchronously across multiple time zones and rely on clear documentation to ensure seamless communication and collaboration
What you'll get to do...
- Own end-to-end design execution across mobile web experiences, along with Studio’s mobile and web applications, ensuring a seamless, engaging, and consistent user experience
- Solve complex design challenges, balancing business needs with customer insights and outstanding usability
- Craft and advocate for scalable design systems, ensuring consistency across surfaces while evolving the experience for different customer needs. Use data and research to inform design decisions, finding opportunities through qualitative and quantitative insights
- Build prototypes that explore interactions, motion, and haptics to bring designs to life. Lead and facilitate design discussions within cross-functional teams, bringing alignment between UX, product, and engineering
- Mentor and collaborate with L2 designers, offering feedback and supporting their growth
- Advocate for accessibility, inclusivity, and high-quality execution, ensuring our designs work for diverse audiences
Your experience should include...
- 3+ years of product design experience, ideally working across both mobile and web platforms, including mobile apps and mobile web (Portfolio showcasing this experience)
- Strong end-to-end product design skills, from UX strategy and research to UI execution and prototyping
- Proficiency in industry standard methodologies, including Material Design, Apple Human Interface Guidelines, and responsive design principles
- Proficiency in Figma (or similar tools) for high-fidelity designs, prototyping, and collaboration
- Experience working within design systems, contributing to and evolving existing frameworks
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Ready to apply?
Apply to GoDaddy