An overview of this role

As Senior Executive Business Partner, you'll help GitLab's Chief Information Officer stay focused on the work that matters most by creating structure, clarity, and momentum across a fast-moving organization. This role is central to keeping priorities visible, decisions well-supported, and operations running smoothly across meetings, travel, recruiting, reporting, and cross-functional coordination. You will work across tools like Google Workspace, Slack, Navan, Zoom, GitLab, and AI tools to manage competing demands, anticipate needs before they become urgent, and support a senior leader in a dynamic public company environment.

This role goes beyond traditional executive support. You will help run the broader Office of the CIO by supporting leadership cadences, anticipating inbound needs, surfacing recommendations instead of only questions, and creating the conditions for better decisions and stronger follow-through across the organization.

You will work across tools like Google Workspace, Slack, Navan, Zoom, GitLab, and AI tools to manage competing demands, anticipate needs before they become urgent, and support a senior leader in a dynamic public company environment. Success in this role requires sound judgment, comfort with ambiguity, quick responsiveness, and a highly proactive approach to problem-solving.

This is a high-trust role for someone who is organized, resourceful, calm under pressure, and able to build an authentic partnership with the CIO and key stakeholders across the function.

What you’ll do

• Support the Chief Information Officer with day-to-day administrative and operational needs across scheduling, communications, planning, and execution.
• Manage complex calendars by vetting requests, prioritizing meetings, recommending tradeoffs, and aligning schedules with GitLab meeting norms and practices.
• Proactively manage inbound requests to the CIO by framing issues, offering recommendations, and helping drive timely decisions instead of simply escalating questions.
• Own and strengthen leadership cadences across the broader Office of the CIO, including staff meetings, team meetings, planning rhythms, and other recurring operating mechanisms.
• Prepare detailed agendas, briefing materials, and meeting content far enough in advance to support thoughtful review and meaningful discussion in internal and external meetings.
• Track follow-ups, action items, deliverables, and updates across direct reports and functional peers, and actively remind the CIO when action or acknowledgment is needed.
• Help the CIO maintain strong visibility into team progress, emerging issues, and moments of achievement across the organization.
• Build trusted working relationships with leaders, direct reports, and key individual contributors to stay close to what is happening in the division and provide informed insight and advice.
• Coordinate end-to-end travel logistics, including transportation, lodging, security, visas, and related documentation.
• Process expense reports and monitor reimbursements with accuracy and timely follow-through.
• Partner with People Operations, Information Technology, recruiting teams, and other Executive Business Administrators to resolve logistics, schedule interviews, coordinate onboarding, and provide coverage when needed.
• Manage team meetings, onsites, and events by handling scheduling, materials, vendor coordination, owning agenda development, pre-meeting prep, note-taking, action item tracking, and budget support while using AI tools to streamline routine work and information synthesis.

What you’ll bring

• Experience supporting senior executives in a fast-moving business environment, with the judgment to manage shifting priorities, sensitive matters, and competing demands.
• A proactive, partnership-oriented working style, with the ability to anticipate needs, move quickly, and adapt thoughtfully to an ever-changing environment.
• Comfort operating in ambiguity and managing complexity with sound judgment, calm execution, and strong problem-solving skills.
• Ability to manage complex calendars, travel, and expenses for multiple stakeholders while maintaining accuracy and clear communication.
• Experience working with technology or Information Technology organizations, with an understanding of how to support cross-functional operational work.
• Strong executive communication skills, including the ability to synthesize information, prepare recommendations, and ensure the right content is ready at the right time.
• Demonstrated follow-through and accountability, including the confidence to keep senior leaders on track with reminders, open items, and commitments.
• Strong interpersonal skills and the ability to build trusted relationships across leaders, peers, and key contributors while maintaining discretion with confidential information.
• Proficiency with tools such as Google Workspace, Slack, Zoom, and Navan or similar platforms used for collaboration, scheduling, travel, and expense management.
• Comfort using AI tools to improve productivity, automate routine tasks, and synthesize information.
• A collaborative, independent, and detail-oriented approach, including openness to transferable experience from adjacent administrative or project coordination backgrounds.

About the team

The Executive Business Administration function supports GitLab leaders by creating the operational foundation that helps teams work effectively in an all-remote, asynchronous environment.

In this role, you’ll work closely with the CIO and partner with other Executive Assistants across the organization to coordinate priorities, improve visibility, and keep important work moving across regions and functions. You will also help strengthen the operating rhythms of the Office of the CIO by improving preparedness, communication, follow-through, and proactive support across the broader organization.

The team operates with a high level of trust, autonomy, and collaboration, and this role is especially well-suited for someone who can combine strong execution with organizational insight, relationship-building, and a practical sense for what the CIO and the function will need next.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As the Director, Customer Support Systems, you will lead the technology strategy that supports GitLab's global post-sales organization. In this role, you will take ownership of the systems that power Customer Success, Support, and Community workflows, with a strong focus on the Zendesk platform and the broader support technology ecosystem. Reporting to the Vice President of Business Systems, you will help shape a reliable, scalable foundation for how GitLab serves customers after the sale.

You will work closely with leaders across Customer Support, Customer Success, and Community to design a more connected post-sales systems landscape. This includes improving case routing, strengthening self-service experiences, and connecting support data with platforms such as Gainsight and Salesforce so teams have a clearer view of customer health and operational performance. You will also guide a distributed team of engineers and architects as they move the support technology stack from reactive maintenance to more proactive, data-informed improvement.

In your first year, you will help define a clear roadmap for post-sales systems, improve platform governance, and support stable release practices for systems that serve always-on support operations. This is a high-impact opportunity to improve how GitLab teams work together across the customer lifecycle and to build systems that support retention, expansion, and a better customer experience.

What you'll do

• Lead the strategy, architecture, and execution for the technology ecosystem that supports GitLab's global Customer Success, Support, and Community functions.
• Define and deliver a multi-year roadmap for post-sales systems that aligns with business goals and is measured through retention, expansion, and customer experience outcomes.
• Take operational ownership of the global Zendesk environment, ensuring high availability, strong case routing, and effective integration with customer relationship management and internal engineering workflows.
• Partner directly with post-sales leaders to improve support technology, moving from a reactive ticket management approach to a more proactive model focused on self-service, case deflection, and faster resolution.
• Design scalable processes across the customer lifecycle, including onboarding, customer health, case management, renewals, and related post-sales workflows.
• Drive the adoption of artificial intelligence and automation capabilities to improve efficiency, triage, routing, operational productivity, and risk identification.
• Work with Data and Business Intelligence teams to improve data integrity and support a reliable source of truth for health scores, product usage reporting, and retention insights.
• Mentor and grow a distributed team of business systems professionals, building a culture of ownership, collaboration, documentation, and continuous improvement.

What you'll bring

• Significant experience in Enterprise Applications or Business Systems, including strong leadership experience in a high-growth business-to-business software environment.
• Strong knowledge of post-sales business processes, including customer success, support, renewals, and the broader customer lifecycle, with a clear understanding of how systems influence retention and churn outcomes.
• Proven experience owning or leading major customer-facing platforms such as Zendesk, Service Cloud, or Gainsight, including platform configuration, optimization, and governance.
• Experience designing integrations between customer success tools and core business platforms such as Salesforce, finance systems, and data platforms.
• Ability to work effectively across technical and business teams, influence senior stakeholders, and translate strategic goals into practical system improvements.
• Strong analytical skills and comfort working with data models, health scoring frameworks, dashboards, and operational reporting used to guide customer decisions.
• Demonstrated success leading and developing globally distributed teams of analysts, administrators, developers, or architects in an all-remote and asynchronous environment.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

The Customer Success IT team builds and supports the systems that help GitLab's post-sales teams serve customers effectively at scale.

We work across business systems, process design, integrations, and data to improve how Customer Success, Support, and Community teams operate throughout the customer journey. Our work helps connect customer signals, reduce friction in day-to-day operations, and make it easier for internal teams to act on reliable information.

This team sits at the intersection of technology and business impact. Team members partner closely with post-sales leaders and technical teams to solve complex operational challenges, improve visibility into customer outcomes, and support a more connected experience across tools and workflows. Because GitLab works in an all-remote environment, the team values clear communication, strong documentation, thoughtful ownership, and collaboration across time zones. If you enjoy solving systems problems that have a direct impact on customer retention and long-term success, you'll find meaningful work here.

An overview of this role

As the Senior Director, Global SMB Sales, you will lead GitLab's worldwide strategy and execution for the small and medium-sized business segment (SMB). This is a senior leadership role with broad ownership across revenue, go-to-market design, team leadership, and operating rhythm for our global, distributed sales organization. You will guide a high-velocity, data-driven, and customer-focused sales motion that helps SMB customers adopt and expand their use of GitLab's AI-powered DevSecOps platform.

In this role, you'll partner closely with Commercial Sales leadership, Marketing, Revenue Operations, Customer Success, Product, and Digital/Online Sales to shape scalable programs across the SMB customer lifecycle. Reporting to the VP, High Velocity Sales, you'll help define how we serve SMB customers globally while building the systems, talent, and strategy needed to support durable growth. This is a strong opportunity to influence both business outcomes and the future of our SMB motion at global scale.

What you'll do

• Own the global SMB business, including revenue performance across net new annual recurring revenue, expansion, and retention across routes to market.
• Lead and scale a distributed organization of SMB sales leaders, supporting performance, accountability, coaching quality, and leadership development across regions.
• Build and improve a high-velocity SMB sales motion, extending existing playbooks and processes to support efficient, repeatable execution worldwide.
• Deliver accurate forecasts, pipeline reviews, and growth plans at the global, regional, and team levels, aligned to company revenue objectives.
• Partner with Revenue Operations and Finance on key operating levers such as quotas, compensation, lead management, and territory changes.
• Work closely with Marketing, Sales Development, Product, Customer Success, Professional Services, Support, and Digital/Online Sales to create a seamless and effective SMB customer journey.
• Establish and inspect core SMB performance metrics, including pipeline coverage, conversion, sales velocity, productivity, and retention, and take corrective action when needed.
• Bring the voice of the SMB customer into strategic decisions by using market insight, customer behavior, and performance data to refine programs, messaging, and execution.

What you'll bring

• Significant experience in B2B software sales, including strong sales leadership experience in SMB or Commercial segments within a software as a service environment.
• Proven success owning large revenue goals and driving growth through global or multi-region sales organizations.
• Experience building and scaling high-velocity sales motions, including inbound, outbound, and digitally supported engagement models.
• Strong ability to lead front-line leaders and managers in a distributed environment, with a track record of coaching teams in consultative and value-based selling.
• Excellent analytical and operational judgment, including comfort using performance data to shape strategy, improve execution, and solve root-cause issues.
• Demonstrated ability to collaborate and influence across senior stakeholders in Sales, Marketing, Product, Customer Success, Revenue Operations, and Finance.
• Familiarity with sales planning and infrastructure topics such as forecasting, quota setting, territory design, coverage models, and customer account health.
• Clear communication skills and enough technical fluency to explain GitLab's value to both business and technical buyers, including concepts related to DevSecOps, continuous integration and continuous delivery, source code management, Agile planning, and artificial intelligence capabilities.

The Global SMB Sales team is responsible for helping small and medium-sized businesses discover, adopt, and grow with GitLab through efficient, scalable, and customer-centered sales motions. This team operates at the intersection of growth strategy, frontline execution, and cross-functional collaboration, working across regions to serve a broad and dynamic customer segment with consistency and speed.

The team is focused on building repeatable programs that support global scale while still reflecting regional market needs and customer behavior. It brings together sales leadership, operational discipline, and customer insight to improve how GitLab reaches SMB buyers and supports them from first engagement through renewal and expansion. Because the organization is globally distributed and works asynchronously, success on this team depends on clear communication, strong documentation, and a shared commitment to GitLab values. For more information, please visit the High Velocity Sales Team Handbook Page. 

Location: United States or Canada 

As a Contract Sourcer at GitLab, you'll help build strong candidate pipelines for our sales team
in the AMER region in a fully remote, distributed company. You'll focus on finding and engaging
passive talent for sales roles, while partnering closely with recruiters, hiring managers, and
business leaders to understand hiring needs and local market dynamics. This is a highly
outbound role where your research, outreach, and judgment will directly influence hiring
outcomes. You'll also help strengthen sourcing practices by mapping talent markets, building
pipelines, and improving how we identify and connect with great candidates in a values-driven
environment.

What you'll do

● Source and engage passive candidates for sales roles across the AMER region using
LinkedIn, online research, events, and other outbound channels.
● Build representative candidate pipelines with meaningful focus on identifying talent from
a wide range of backgrounds and experiences.
● Partner with recruiters and hiring managers to understand role requirements, business
priorities, and ideal candidate profiles.
● Map talent markets and gather intelligence on competitors, locations, and candidate
pools to inform sourcing strategies.
● Assess candidate alignment for specific roles, teams, and GitLab's values, and share
clear recommendations with recruiting partners.
● Screen and qualify candidates, building and maintaining talent benches across multiple
countries in the AMER region to ensure strong pipeline depth and readiness for evolving
business needs.
● Deliver a strong candidate experience through thoughtful outreach, timely
communication, and professional relationship building.
● Continuously improve sourcing workflows, outreach approaches, and research methods
to increase efficiency and quality.
● Maintain accurate activity and candidate data in applicant tracking and recruiting
systems, and stay open to learning new tools and processes.

What you'll bring

● Relevant experience in recruiting and/or sourcing, including direct experience sourcing
passive candidates in a fully outbound environment.
● Experience sourcing for Account Executive and other sales roles, ideally within the
software industry.
● Strong research skills and the ability to identify, map, and engage talent across
competitive regional and global markets.
● Experience working directly with recruiters and hiring managers to align on hiring needs
and adjust sourcing strategies as priorities change.
● Clear written and verbal communication skills, with the ability to build trust across teams,
candidates, and time zones.
● Strong organization skills and comfort managing multiple searches, deadlines, and
competing priorities.
● Familiarity with applicant tracking systems and recruiting tools. Experience with
Greenhouse or LinkedIn Recruiter is ideal.
● Comfort working remotely in an asynchronous environment, along with willingness to
learn and use tools such as GitLab.

The Talent Acquisition team at GitLab helps the company grow by finding people who can
contribute to our mission and thrive in our all-remote environment. Within that group, sourcing
plays a key role in reaching talent that may not be actively applying, especially in competitive
markets and business-critical functions. You'll work with teammates who care deeply about
candidate experience, thoughtful partnership, and inclusive hiring practices. The team values
clear communication, strong market insight, and steady iteration in how we work. This role is
especially important as GitLab continues to grow go-to-market teams in AMER, where strong
regional knowledge and effective collaboration across time zones can help teams hire with more
focus and confidence.

An overview of this role

As a Staff Forward Deployed Engineer at GitLab, you will work at the intersection of customer outcomes, product direction, and hands-on engineering. This role is focused on strategic accounts in the AMER region, where you will help customers adopt GitLab and the GitLab Duo Agent Platform in complex enterprise environments, including self-managed, regulated, and constrained deployments. You will guide deep technical discovery, design practical adoption paths, and build reusable solutions that help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows.

This is not a traditional consulting role centered on one-off delivery. Instead, you will use customer issues to create durable technical assets, shape architecture patterns, and influence upstream product and engineering decisions when field needs point to a broader solution. Your work will help reduce time to value for strategic customers while improving how GitLab scales adoption across similar environments.

Some examples of our projects:

• Building a regulated-environment deployment accelerator for GitLab Duo Agent Platform in self-managed or constrained environments
• Authoring reusable reference architectures for AI Gateway, identity, runners, network boundaries, model connectivity, and governance controls

What you’ll do

• Conduct deep technical discovery in selected strategic accounts to assess platform readiness, evaluate constraints, and identify high-value adoption opportunities across GitLab and GitLab Duo Agent Platform.
• Lead architecture and delivery design for complex enterprise environments where platform migration, regulated requirements, and product boundaries intersect.
• Partner with customer stakeholders and GitLab account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value.
• Design and build bounded proofs, prototypes, deployment patterns, and reusable accelerators across source code management, CI/CD, security, compliance, and AI-enabled workflows.
• Architect self-managed and enterprise deployments, including runners, access controls, network boundaries, observability, AI Gateway, model connectivity, and governance controls.
• Turn recurring field patterns into reusable assets such as runbooks, templates, design notes, technical guidance, product briefs, and reference architectures that can be used across accounts.
• Contribute code, technical designs, or architecture changes when strategically necessary, in partnership with product and engineering, to address blockers that should be solved upstream.
• Travel as needed for strategic customer engagements, architecture workshops, and team coordination, with expected travel up to 50%.

What you’ll bring

• Experience in software engineering, platform architecture, forward deployed engineering, technical consulting, or similar customer-facing engineering roles.
• Strong software engineering fundamentals, including the ability to read, reason about, and contribute to production systems, ideally with experience in Ruby on Rails and/or Go.
• Strong systems design and software architecture skills, with experience evaluating APIs, asynchronous workflows, CI/CD systems, security boundaries, scalability, and operational tradeoffs.
• Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs.
• Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, Helm, or similar approaches.
• Working knowledge of large language models, agentic patterns, tool orchestration, and the practical limits of AI systems in production environments.
• A track record of creating reusable technical assets that outlive a single engagement, along with strong written and verbal communication skills for technical design and architecture guidance.
• Comfort leading conversations with senior stakeholders across security, compliance, engineering, platform, and business teams, especially in ambiguous enterprise environments.

About the team

The Staff Forward Deployed Engineer works closely with teams across Customer Success, Solutions Architecture, product, and engineering to solve hard adoption problems in enterprise customer environments. We focus on high-leverage technical work for strategic customers, especially when standard approaches do not fully fit the environment or the adoption challenge.

We are especially valuable in situations where self-managed deployment models, security and compliance requirements, migration complexity, or AI platform adoption create barriers that standard approaches do not fully address. Success on our team comes from strong technical judgment, a bias for reuse, and the ability to balance immediate customer needs with long-term platform impact. 

An overview of this role

As a Scale Ecosystem Sales Manager - AMER, you'll fuel GitLab's growth by turning our emerging partner ecosystem into a consistent, scalable source of new customers. You'll focus on partner-sourced Scale pipeline generation, designing and running repeatable partner-led campaigns, systematic account mapping, and whitespace analysis that surface new logo opportunities for GitLab. In this role, you'll work closely with Scale Account Executives, Field Marketing, regional sales leadership, and partners such as distributors, longtail resellers, and hyperscalers like AWS and Google Cloud to integrate partners throughout the sales cycle and accelerate marketplace transactions.

You'll own programmatic partner engagement across your territory, from partner enablement and activation at scale to event-driven strategies and 1:many campaigns via partner portals and automated systems. Your work will directly support GitLab's Scale growth targets by building a measurable, partner-led demand engine. Along the way, you'll deepen your experience in partner ecosystem management, digital marketing-driven demand generation, and modern sales development methodologies, while contributing to business planning, pipeline forecasting, and clear reporting on partner impact.

What you'll do

• Drive partner-sourced Scale pipeline generation through scalable partner programs, campaigns, and systematic account mapping initiatives.
• Collaborate with Scale Account Executives, Field Marketing, and regional sales leaders to integrate partners into territory planning and demand generation activities.
• Execute repeatable partner-led Scale campaigns aligned to regional territories, including industry plays, account blitzes, and market-specific roadshows.
• Identify whitespace and conduct detailed account mapping with partners to surface new logo opportunities and expand First Order reach.
• Build and maintain programmatic relationships with emerging partners, distributors, longtail partners, and hyperscaler partners such as Amazon Web Services (AWS) and Google Cloud, with a focus on new customer acquisition and marketplace transactions.
• Support partner enablement and activation programs to scale contribution across multiple partners, including hyperscaler co-sell and marketplace acceleration initiatives.
• Execute event-driven partner strategies, including partner alignment before events, lead capture during events, and pipeline conversion optimization after events.
• Manage one-to-many partner engagement through partner portals and automated systems, providing weekly pipeline forecasts, partner-sourced opportunity reports, and clear insights into campaign performance and territory impact.

What you'll bring

• Experience in sales development, business development, or partner-driven pipeline generation in a B2B environment.
• Practical familiarity with partner ecosystems, including programmatic partner engagement and demand generation with distributors, longtail partners, and hyperscalers such as AWS and Google Cloud.
• Ability to design, execute, and optimize scalable, campaign-driven approaches to demand generation, including 1:many partner engagement and event-driven campaigns.
• Experience using Salesforce and modern sales development or marketing automation tools to manage, forecast, and report on partner-sourced pipeline and campaign performance.
• Strong analytical skills to interpret campaign results, partner activation metrics, and territory impact, and translate insights into actionable plans.
• Effective written and verbal communication skills, with a focus on clear, repeatable messaging and collaboration with account executives, field marketing, and regional sales leadership.
• Interest in GitLab, open source software, and modern software development practices, with the ability to learn and use GitLab and related tools.
• Openness to travel for partner events and field collaboration, and to apply transferable skills from related sales, partner, or digital marketing roles in a remote, results-focused environment.

The Ecosystem Sales team focuses on building and scaling a high-impact partner network that drives Scale growth through partner-sourced pipeline and new logo acquisition. As a Scale - Ecosystem Sales Manager - AMER, you'll work as part of a distributed team that partners closely with Scale Account Executives, Field Marketing, regional sales leadership, and an emerging ecosystem of distributors, longtail partners, and hyperscalers. We collaborate asynchronously across regions to design and execute repeatable, campaign-driven motions, integrate partners into territory planning, and turn partner programs into measurable demand generation at scale. We are focused on expanding partner-sourced impact, improving systematic account mapping and whitespace identification, and building programmatic motions that make it easier for partners to acquire and grow new GitLab customers.

#LI-JH1

An overview of this role

As a Commercial Account Executive, Mid-Market, you’ll be the primary point of contact for prospective and existing customers in our mid-market segment, helping organizations modernize how they plan, build, secure, and ship software with GitLab’s AI-powered DevSecOps platform. You’ll own a broad book of business in your territory and serve as a strategic, trusted advisor to your accounts as you prospect, run complex sales cycles, and guide customers on their journey with GitLab to achieve clear business outcomes while supporting adoption and reducing churn. You’ll collaborate closely with Sales Development, Solutions Consultant, Renewals, Partners, and Sales leadership, using value-based selling and structured sales methodologies (such as MEDDPICC and Command of the Message) to build a healthy pipeline, run accurate forecasts, and support revenue goals across a wide range of deal sizes.

Must be located in Central, Mountain, or Pacific Timezones in the US. 

What you’ll do

• Own and manage a broad Mid-Market book of business as the primary point of contact in your territory, focusing on new and expansion opportunities.
• Focus on customer accounts with 250 to 1,999 employees, managing the spectrum of project sizes and complexity within the mid-market segment.
• Articulate the value of GitLab’s AI-powered DevSecOps platform to Mid-Market prospects and customers, tailoring messaging to their business and technical needs.
• Build and maintain a healthy pipeline through consistent prospecting, qualification, and advancement of opportunities, using structured methodologies (such as MEDDPICC and Command of the Message) to support your pipeline and revenue goals.
• Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined, well-orchestrated sales cycles.
• Collaborate with sales development, customer success, renewals, marketing, technical teams, and partners to deliver a cohesive pre- and post-sales experience, co-sell and close opportunities, and expand GitLab’s footprint while delivering added value for customers.
• Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning.
• Contribute to continuous improvement by sharing win/loss insights, updating the sales handbook, and being a clear voice of the customer into the product via our public issue tracker.

What you’ll bring

• Experience selling SaaS solutions by leading value-based conversations with technical and business stakeholders, ideally including development or DevSecOps teams.
• Ability to manage a broad mid-market territory as the primary point of contact, owning a book of business from prospecting through close, adoption, and expansion.
• Skill in building and maintaining strong customer relationships, including effective discovery, negotiation, and closing to support long-term customer outcomes.
• Comfortable driving consistent outbound prospecting activity, creating and maintaining a healthy pipeline, and maintaining accurate territory and forecast documentation.
• Ability to collaborate closely with cross-functional partners (sales development, customer success, renewals, marketing, partners, and technical teams) to coordinate account strategies.
• Clear and structured communication skills, including presenting the GitLab value proposition to different audience levels and documenting customer insights and lessons learned.
• Interest in GitLab, open source, and tools that support software development, with the ability to connect customer business challenges to GitLab’s DevSecOps platform.
• Willingness to travel to meet customers and attend events as needed, and openness to bringing relevant, transferable sales experience from a variety of backgrounds.

About the team

The Commercial Account Executive - Mid-Market role sits within GitLab’s broader Sales organization, focused on helping mid-market customers adopt and expand their use of our AI powered DevSecOps platform. You’ll be part of a distributed team of Account Executives, Sales Development, Solution Consultants, Renewals, and Partners who work asynchronously across regions to manage a broad book of business and a wide range of opportunity sizes. Our mission is to guide customers through their journey with GitLab, from first evaluation to long term value realization, by developing new business, strengthening customer relationships, and supporting healthy product adoption. We collaborate closely through shared playbooks, our sales handbook, and GitLab itself to stay aligned on territory plans, pipeline health, and best practices. For more on how we work, see the Commercial Account Executive Handbook.

#LI-SK1

An overview of this role

As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows.

In this role, you'll work closely with customers and GitLab's product and engineering teams to drive customer success and share feedback that improves GitLab and how we deliver services. You'll manage multiple projects at once, mentor other Professional Services Engineers, and help streamline how we deliver consistent outcomes in a remote, largely asynchronous environment.

Some examples of our projects:

• Designing and delivering GitLab installations and reference architectures using tools like Terraform and Ansible across major cloud providers
• Leading migrations to GitLab SaaS or self-managed GitLab, and turning customer feedback into actionable improvements for GitLab's product and engineering teams

What you’ll do

• Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities.
• Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
• Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows.
• Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes.
• Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps.
• Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services.
• Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy.
• Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.

What you’ll bring

• Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef.
• Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
• Top Secret Security Clearance required. 
• Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows.
• Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set.
• Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements.
• Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment.
• Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment.
• Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values.

About the team

Senior Professional Services Engineers are part of GitLab's Professional Services team. We partner closely with Engagement Managers and Project Managers to deliver consistent outcomes, and we work with GitLab's product and engineering teams to share customer feedback and improve GitLab. Professional Services operates in a fully remote and largely asynchronous environment, collaborating across regions and time zones. The team's challenge is to support customers with a wide range of architectures and deployment models while maintaining high-quality delivery and setting customers up for long-term success.

An overview of this role

As a Program Manager, Field Enablement Content on GitLab's Field Enablement team, you'll design and deliver scalable enablement programs that help customer-facing teams build confidence in GitLab's DevOps, Security, and AI-powered platform story. You'll own content and program initiatives that support the field across onboarding, product education, release readiness, revenue plays, and ongoing reinforcement, making sure teams can clearly explain value throughout the customer buying lifecycle.

You'll work across Product Marketing, Product Management, Revenue Operations, Solutions Architecture, Customer Success, Monetization, and Field Leadership to bring new offerings, product updates, and messaging to market through clear, role-based enablement. In this individual contributor role, you'll use instructional design, strong program management, and performance insights to create learning experiences that are practical, accessible, and easy for the field to use in the flow of work. You'll do this in GitLab's all-remote, asynchronous environment, where autonomy, collaboration, and iteration are part of how we work.

Some examples of our projects:

• Designing and launching role-based learning paths, certifications, and technical labs that help account executives, solutions architects, customer success managers, and partners build skill in GitLab's Security and DevOps capabilities
• Building and maintaining enablement content for product launches, new offers, and monthly release readiness, including talk tracks, demo guidance, competitive positioning, and field-ready assets in Highspot and Cornerstone

What you'll do

• Own the strategy and roadmap for Field Enablement Content programs focused on GitLab's DevOps, Security, and AI-powered platform story, aligned to the needs of customer-facing teams.
• Lead cross-functional enablement programs for product launches, new offerings, packaging changes, and release readiness from planning through launch, reinforcement, and ongoing updates.
• Build and maintain role-based enablement assets such as playbooks, talk tracks, pitch materials, demo flows, technical labs, and assessments that help the field communicate value clearly.
• Design blended learning experiences, including self-paced content, live virtual sessions, scenario-based learning, and hands-on practice, for field and partner audiences.
• Develop and manage accreditations, certifications, and validation programs that help teams build and demonstrate readiness across priority solution areas.
• Partner with Product Marketing, Product Management, Solutions Architecture, Revenue Operations, Customer Success, Monetization, and Enablement Leads to ensure content is accurate, current, and easy to apply in customer conversations.
• Publish and organize content in platforms such as Highspot and Cornerstone so materials are discoverable, structured, and aligned to role-based learning paths and business priorities.
• Measure program effectiveness through engagement, completion, assessment, and field feedback data, and continuously improve content governance, review cycles, and program quality over time.

What you'll bring

• Demonstrated experience in sales enablement, technical enablement, learning and development, product marketing, solutions architecture, or a related role supporting B2B enterprise software go-to-market teams.
• Experience creating and delivering enablement for customer-facing audiences such as account executives, solutions architects, customer success managers, or partners, including content that supports real customer conversations.
• Familiarity with DevOps, Security, or DevSecOps concepts, with the ability to turn technical topics into clear, value-based messaging for field teams.
• Strong instructional design skills and experience building scalable learning programs using adult learning principles and structured methods such as ADDIE, SAM, or similar approaches.
• Proven ability to manage complex, cross-functional programs with multiple stakeholders, timelines, and dependencies while maintaining a high bar for quality and clarity.
• Experience creating a range of enablement materials such as e-learning modules, presentations, guides, demos, labs, assessments, and reinforcement content.
• Comfort using enablement and learning platforms such as Highspot, Cornerstone, or similar systems, along with common collaboration and content creation tools.
• A data-informed mindset, strong written and verbal communication skills, and the ability to work as a self-directed manager of one in an all-remote, asynchronous, values-driven environment.

About the team

On our Field Enablement team, we help GitLab's revenue organization build the knowledge, skills, and behaviors needed to support customer outcomes and revenue growth. We create scalable programs, content, and processes that help our field and partner teams stay ready for product launches, new offers, evolving messaging, and ongoing skills development across the customer journey.

You'll join our team and work closely with stakeholders across the business to connect product change with field readiness. We focus on making enablement practical, measurable, and easy to use, with an emphasis on role-based learning, clear content governance, and repeatable frameworks that can scale globally. We're a collaborative, fully remote team that values transparency, iteration, and shared ownership as we build programs that help GitLab teams tell a stronger, more consistent story in the market.

An overview of this role

As a Senior Professional Services Technical Architect, AI at GitLab, you'll be an embedded GitLab Duo Agent Platform expert who helps customers move from ideas to production. You'll work directly with customer teams as a consultative partner, running in-depth discovery to understand their environment and priorities, then designing and delivering solutions that connect business goals to architecture and implementation. This is a deeply technical, customer-facing role where you'll build and deploy Custom Agents, Custom Flows, and CI/CD integrations. You'll own delivery end-to-end, from prototype through production support.

You'll partner closely with Professional Services and Customer Success stakeholders, including Professional Services Engineers, Project Managers, Customer Success Managers, and Solution Architects. You'll also measure and communicate impact using customer-aligned success criteria and analytics, and you'll help codify repeatable deployment patterns and lessons learned into reusable assets and product feedback. This role reports to the Senior Manager, Technical Architects, and you'll travel for customer site engagements and company onsite events.

Some examples of our projects

• Leading customer discovery and defining a prioritized GitLab Duo Agent Platform use case roadmap tied to clear success criteria
• Designing and delivering production-ready GitLab Duo Agent Platform implementations, including Custom Agents, Custom Flows, and CI/CD integrations
• Building rapid prototypes to demonstrate the art of the possible with agentic AI and iterating based on customer feedback
• Integrating the GitLab Duo Agent Platform with customer systems and workflows using GitLab APIs, pipeline configuration, and infrastructure as code
• Establishing AI governance and security controls (for example, role-based access control, model selection policies, and enterprise compliance requirements)
• Measuring and communicating impact using DORA (DevOps Research and Assessment) metrics, AI Impact Analytics dashboards, and Value Stream Analytics, then translating what we learn into reusable patterns and product feedback

What you'll do

• Conduct deep customer discovery to understand business goals, technical constraints, and organizational dynamics, and translate them into clear problem statements and a prioritized use case plan for GitLab Duo Agent Platform.
• Partner with customer stakeholders across engineering, security, compliance, and business teams to align on success criteria, milestones, and adoption strategy for AI workflows in production.
• Design, build, and deploy production-ready GitLab Duo Agent Platform solutions, including Custom Agents, Custom Flows, and CI/CD integrations that map to validated customer use cases.
• Embed with customer engineering teams to deliver hands-on implementations end-to-end, from prototype to production rollout, troubleshooting, and optimization.
• Configure and integrate platform foundations such as runners, network access, runtime sandboxing, GitLab APIs (REST and GraphQL), and AI governance controls (for example, role-based access control and model policies) to meet enterprise requirements.
• Measure and communicate impact using DORA (DevOps Research and Assessment) metrics, AI Impact Analytics, and Value Stream Analytics, and use those insights to guide iteration and expansion of successful use cases.
• Codify repeatable deployment patterns, reusable assets, and lessons learned, contributing back to GitLab through documentation, accelerators, and product feedback informed by field experience.
• Travel up to 50% for customer site engagements and company onsite events to support delivery, onboarding, and stakeholder alignment.

What you'll bring

• Demonstrated experience leading customer-facing technical engagements, from discovery through production rollout, with ownership of outcomes.
• Proficiency in Python, with experience building and operating production-grade applications and integrations.
• Experience delivering with GitLab CI/CD, including pipeline design, YAML configuration, and using GitLab APIs (REST and GraphQL).
• Hands-on experience with infrastructure as code (for example, Terraform or Ansible) and deploying solutions into enterprise environments.
• Working knowledge of large language model (LLM) capabilities and limitations, including prompt engineering and building agentic workflows (such as Custom Agents and Custom Flows).
• Experience with Docker, container orchestration concepts, and runner configuration in secure environments.
• Familiarity with DevSecOps practices, including security controls, access management, and compliance requirements that impact deployment design.
• Strong written and verbal communication skills, with the ability to partner closely with customer stakeholders and translate business goals into technical plans in a remote, asynchronous environment.

About the team

GitLab's Professional Services organization within Customer Success helps customers get value from the GitLab Duo Agent Platform. We're a remote, asynchronous team that works closely with customer-facing colleagues to support successful deployments. We focus on turning what we learn in the field into reusable assets, clearer documentation, and product feedback that helps improve GitLab Duo Agent Platform for future customers.

An overview of this role

As a Professional Services Technical Architect at GitLab, you'll lead the technical direction of customer engagements from early scoping and discovery through delivery. You'll design high-level architectures and implementation plans for GitLab infrastructure and functionality, and you'll make sure deliverables align with customer requirements and the Statement of Work (SOW). You'll coordinate and guide implementation work across GitLab Professional Services and partner consultants, support customers deploying GitLab in cloud and on-premises environments using tools like Terraform, Ansible, and the GitLab Environment Toolkit, and perform migrations to GitLab using Congregate. You'll provide DevOps and DevSecOps consulting and best practices, contribute reusable collateral such as documentation, delivery kits, and training materials, and share product release updates to help the team deliver consistent outcomes. This role combines deep technical expertise with customer-facing leadership in GitLab's remote, asynchronous, and values-driven environment.

What you’ll do

• Designing and delivering GitLab reference architecture implementations for both self-managed and cloud environments, using infrastructure as code practices
• Leading source code management and CI/CD migrations to GitLab, including large-scale enterprise moves using Congregate
• Building repeatable delivery kits, documentation, and enablement materials that help Professional Services and partners deploy and adopt GitLab best practices
• Lead the full technical delivery lifecycle for GitLab Professional Services engagements, from early scoping and technical discovery through implementation and handoff.
• Produce high-level and detailed technical designs for GitLab infrastructure and functionality, ensuring deliverables align with customer requirements and expectations.
• Evaluate and communicate scalability and security considerations (including compliance constraints) in proposed GitLab reference architectures and implementation plans.
• Deploy and configure GitLab in customer environments, including on-premises and major cloud providers, using Terraform, Ansible, and the GitLab Environment Toolkit (GET) aligned to reference architectures.
• Plan and execute source system migrations to GitLab using Congregate, partnering closely with customer stakeholders to reduce risk, protect data integrity, and minimize downtime.
• Provide DevOps and DevSecOps consulting and best-practice guidance, including advising on internal frameworks such as the Delivery Governance Framework (DGF) and GitLab Flow.
• Coordinate and oversee implementation work across GitLab team members, partners, and customer points of contact (POCs), ensuring clear asynchronous communication and decision capture, effective execution, and high-quality outcomes.
• Mentor Professional Services and partner consultants by contributing documentation, delivery kits, and training materials, and by leading enablement sessions on how to deliver and position service offerings.
• Maintain and improve delivery automation assets with an emphasis on code cleanliness, maintainability, and appropriate unit/integration testing.
• Support scoping and Statement of Work (SOW) creation with Professional Services Engagement Managers, stay current on monthly GitLab releases, and help Regional Delivery Managers with technical vetting and staffing assessments while maintaining a 55% billable utilization.
• Review and provide input to Professional Services training materials and presentations
• Develop case studies, presentations, design documentation, and best-practice methodologies
• Work closely with customer project teams to ensure accurate task-level articulation of work required

What you’ll bring

• Strong written and verbal communication skills, including the ability to lead technical discussions with customers and partners and communicate risks/trade-offs clearly in an asynchronous environment.
• Prefer San Francisco, Bay Area, PST/MST time zones.
• Up to 50% travel at times
• Demonstrated experience delivering two or more of the following consulting services: source code management migration, cloud architecture, DevOps engineering, or continuous integration and continuous delivery (CI/CD) consulting services.
• Enterprise software development experience, with the ability to translate requirements into clear technical designs and implementation plans.
• Progressive DevOps platform experience, including designing and implementing reliable, scalable systems with clear performance and security trade-offs.
• Hands-on experience deploying and managing infrastructure in cloud providers and on-premises environments, including using tools such as Terraform and Ansible.
• Ability to write clean, maintainable automation/integration code (e.g., Terraform modules, Ansible roles, scripts) and validate changes with appropriate testing and code review.
• Experience performing migrations to GitLab, including using Congregate or similar migration tooling.
• Working knowledge of data consistency and integrity concepts (e.g., ACID properties) and how they impact migration design and performance trade-offs.
• Strong problem-solving, decision-making, organizational, and time management skills, with the ability to manage multiple priorities with minimal supervision.
• Comfort working in a remote, asynchronous environment, using documented decisions (e.g., issues, proposals, and runbooks) to keep work unblocked across time zones while collaborating effectively across GitLab team members, partners, and customer stakeholders.
• Bachelor's Degree in Information Technology, Computer Science, or other advanced technical degree, or equivalent experience

About the team

The Professional Services Technical Architect is part of GitLab's Professional Services organization. We partner with customers who are transitioning to GitLab, expanding how they use an existing GitLab installation, or planning complex upgrades to their infrastructure and processes. Our team brings a diverse set of skills across GitLab deployment, maintenance, and day-to-day usage, along with deep technical knowledge of adjacent tools and platforms. Working closely with Engagement Managers, partner consultants, and customer stakeholders, we focus on delivering high-quality outcomes, sharing best practices, and helping customers realize faster time to value from their GitLab investment. We operate in GitLab's remote, asynchronous environment and rely on clear documentation and transparent communication to collaborate effectively.

This role models skills and behavior aligned with GitLab Values and typically reports to the Regional Delivery Manager. As a Professional Services Technical Architect, you will work more independently than an associate consultant, leveraging deep technical expertise to drive customer outcomes.

An overview of this role

You'll join the Dedicated team as a Site Reliability Engineer focused on Environment Automation, where your work will help power hundreds of isolated GitLab environments for our customers. In this role, you'll help keep these environments reliable, scalable, secure, and consistent by treating everything as code and contributing to automation across the entire lifecycle, from initial provisioning to day-to-day operations. Instead of operating a single platform, you'll collaborate with senior SREs to solve the unique challenges of managing many tenant environments in parallel, each with its own constraints and integration points.

You'll help define, deploy, and maintain GitLab environments across cloud providers using infrastructure as code, deployment packages, and Kubernetes. You'll contribute to automation that reduces manual work, assist in building tooling that orchestrates upgrades and configuration changes safely at scale, and support an observability stack that lets us understand and improve the health of every environment. Your work will directly impact how customers experience GitLab Dedicated and other managed offerings, enabling them to focus on building software while we ensure their GitLab environments are always production ready.

Some examples of work you'll do:

• Contribute to the design and evolution of infrastructure automation using Terraform, Ansible, and Kubernetes to provision, upgrade, and operate many GitLab environments with minimal manual effort
• Help debug and resolve production issues across Kubernetes clusters, GitLab components, and cloud services, then assist in building automation and safeguards that prevent similar issues from recurring
• Assist in creating and maintaining deployment and orchestration tools, such as Helm Charts, omnibus-gitlab configurations, and multi-tenant workflows, that make it easy for teams to manage GitLab environments at scale

What you'll do

• Contribute to automating operational tasks across many GitLab environments, from initial provisioning and configuration updates to upgrades and routine maintenance, helping reduce manual work and improve reliability at scale under the guidance of senior team members.
• Help build and refine the observability stack for multi-tenant GitLab environments so we monitor the right signals across Kubernetes, cloud services, and GitLab applications, supporting early issue detection and basic capacity tracking.
• Assist in responding to platform alerts and incidents, collaborating with Environment Automation SREs and engineering teams to troubleshoot production issues across multiple tenants and document findings.
• Support planning and implementation of infrastructure changes, capacity expansions, and new service rollouts for Dedicated and other managed GitLab environments, contributing to efforts that improve resource efficiency and environment isolation.
• Develop and maintain scripts, automation tools, and infrastructure-as-code workflows that manage parts of the GitLab environment lifecycle, enabling more repeatable, self-service operations over time.
• Apply and help implement best practices for running GitLab on Kubernetes and cloud platforms, focusing on day-to-day reliability, performance, and security while learning how to keep environments consistent.
• Participate in the on-call rotation for production GitLab environments with appropriate support, helping triage and mitigate incidents across clusters and cloud providers and contributing to post-incident reviews.
• Document operational tasks, runbooks, and lessons learned so they become clear, repeatable processes and can be candidates for future automation, improving shared knowledge and reducing manual toil across the team.

What you'll bring

• Experience working as an SRE or in a similar role operating production infrastructure, with an interest in automating the lifecycle of many environments or tenants in parallel, even if you have not yet done so at large scale.
• Hands-on experience with backend programming languages such as Golang, with the ability to read, understand, and modify infrastructure tools.
• Hands-on experience running Kubernetes-based workloads in production, including basic understanding of deployments, rollouts, and debugging common issues like crash loops, failed health checks, and scheduling problems.
• Familiarity with infrastructure automation and configuration management tools such as Terraform and Ansible, including experience working with modules, variables, and managing state safely for multiple environments.
• Solid understanding of Git-based workflows and infrastructure-as-code practices, with the ability to contribute to reusable modules, templates, and pipelines that make automation safer and more consistent.
• Experience working in distributed systems or cloud-based production environments, ideally in SaaS or managed service settings, with comfort participating in incident response and on-call rotations under guidance from more senior team members.
• A proactive mindset focused on automation and documentation—you look for opportunities to remove manual steps, improve runbooks, and turn repetitive tasks into reliable, self-service tools.
• Comfort working asynchronously across distributed teams and a desire to contribute to GitLab's values of collaboration, transparency, and iteration.

About the team

We are responsible for building, running, and evolving the entire lifecycle of the GitLab environments that power the GitLab Dedicated platform. You'll be part of our team focused on owning the reliability, scalability, performance, and security of automated single-tenant GitLab instances and their supporting services. GitLab Dedicated provides fully managed, isolated environments for customers around the world, which means your work directly impacts how organizations of all sizes run their mission-critical software delivery on GitLab. We operate in a fully distributed, asynchronous environment across multiple regions, collaborating on everything from infrastructure automation and environment lifecycle design to incident response and capacity planning. You'll be solving novel challenges at scale, from orchestrating infrastructure-as-code workflows across hundreds of tenants to designing the automation that keeps those environments consistent, secure, and up to date. We continuously seek to reduce complexity and improve efficiency by leveraging cloud vendor managed products and services where appropriate, ensuring GitLab Dedicated remains a best-in-class managed platform for our customers. For more on how we operate, see the relevant GitLab Dedicated and infrastructure handbook pages.

An overview of this role

As a Legal Engineer, you bridge two worlds: the Legal & Corporate Affairs team's need for practical, compliant solutions and the technical systems that make them possible. You'll turn slow, manual workflows into automated ones, own core components of the LACA tech stack, and build AI-powered integrations that let the team scale without sacrificing quality. The best fit here is someone who can take initiative to understand a problem, and come back to the team with a proposed system design. Reporting to the Sr. Director, Strategy & Legal Operations, you'll work across legal, business, and technical teams to design and maintain tools for contract workflows, compliance automation, legal analytics, and system integrations.

This is a strong fit if you're excited by translating legal requirements into practical systems and improving how work gets done. In your first year, you'll focus on building AI-enabled workflows, integrating and implementing new systems, and creating better visibility into legal operations through data, reporting, and automation. You'll also help bring AI-powered capabilities into legal processes, including contract review and decision support within tools such as Ironclad CLM and related platforms.

What you’ll do

• Design and build automated workflows for legal tasks such as contract review, non-disclosure agreement routing, intellectual property enforcement, compliance monitoring, data retention, inventorying, and data subject request processing.
• Develop custom AI prompts, decision trees, and logic layers that support a wide array of AI use-cases within our connected tools.
• Partner with internal AI and machine learning teams to embed legal logic into broader company automation and tooling.
• Build self-service resources, including intake forms, playbooks, and decision trees, that reduce ad hoc legal requests and improve team efficiency.
• Own technical administration for parts of the legal technology stack, including contract lifecycle management, e-billing, compliance platforms, and workflow automation tools.
• Evaluate new legal technology solutions, from prototyping and vendor assessment through integration and user adoption.
• Collaborate with Sales, Finance, Security, Trust & Safety, and People teams to streamline legal dependencies and implement scalable system integrations with platforms such as Salesforce and Zuora.
• Create dashboards, reporting infrastructure, and data models that support legal analytics, leadership visibility, compliance automation, and customer-facing guidance on product-specific metrics.

What you’ll bring

• Experience building, configuring, or significantly customizing legal technology systems beyond basic administration.
• Knowledge of in-house legal workflows, including contracts, compliance, intake, and matter management.
• Ability to work with technical tools such as contract lifecycle management platforms, workflow automation tools, SQL or database querying, application programming interface integrations, or scripting languages such as Python or JavaScript.
• Comfort translating between legal, technical, and business stakeholders to turn requirements into clear technical solutions.
• Experience supporting cross-functional work with teams such as Sales, Finance, Security, Trust & Safety, or People.
• Ability to build structured reporting or data solutions that support operational decisions, compliance processes, or legal analytics.
• Strong written and verbal English communication skills for success in a remote, largely asynchronous environment.
• Openness to transferable experience from legal operations, legal technology, technical program work, or other roles that combine systems thinking with legal process improvement.

About the team

The Legal & Corporate Affairs team supports GitLab by helping the business move efficiently while managing legal and compliance risk. Within that function, this role focuses on the systems, workflows, and data infrastructure that power legal operations, from contract lifecycle management and e-billing to compliance automation and reporting. You'll work with a distributed group of legal and cross-functional partners across regions, using asynchronous collaboration to design solutions that scale across the company. The team is focused on reducing manual work, improving self-service, and building dependable integrations between legal systems and GitLab's broader business tools so legal support is easier to access and easier to measure.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As a Field CTO at GitLab, you will serve as a trusted technical advisor for customers and prospects, helping them connect DevSecOps strategy, AI, security, and compliance goals to real business outcomes. You will work closely with executive stakeholders during the pre-sales process, offering strategic guidance on how GitLab can support secure software delivery, modernization efforts, and platform adoption across complex environments.

In this role, you will combine technical depth with executive communication. You will build relationships with leaders such as Chief Information Security Officers, Chief Security Officers, Chief Technology Officers, and chief security architects, while also partnering across GitLab with sales, marketing, and product teams. Your perspective from the field will help shape customer conversations, influence go-to-market strategy, and inform how GitLab continues to serve enterprise organizations.

Note: This role operates with direct visibility and influence at the VP and above level, partnering closely with senior leadership internally at GitLab and externally with our largest customers to shape technical strategy and drive customer outcomes. This is an individual contributor role without people management responsibilities.

This role is well suited for someone who enjoys operating at the intersection of technology strategy, customer engagement, and market leadership. You will help customers understand the value of a single DevSecOps platform and represent GitLab in a way that reflects our values of transparency, collaboration, and results.

What you'll do

• Engage with customers in a technical consulting and advisory role during the pre-sales process, providing technical assistance and strategic guidance
• Deliver executive-level thought leadership on DevSecOps, security, and compliance for strategic opportunities, including new and growth accounts
• Build and maintain relationships with customer leaders such as Chief Information Security Officers, Chief Security Officers, Chief Technology Officers, and chief security architects
• Partner with the marketing team to develop content and support media engagement opportunities that increase awareness of GitLab
• Educate customers on the value of the GitLab platform and related technologies, and support conversations across multiple levels of the organization to help enable successful deployment
• Curate and communicate field feedback, collaborate on prioritization with marketing and product teams, and contribute to sales strategy, playbooks, enablement, and reusable technical content for the field

What you'll bring

• Significant experience in as a technology leader in DevSecOps, information technology security, or closely related areas
• Experience with AI for software development in the enterprise
• Demonstrated expertise in DevSecOps strategy, application security, and compliance for regulated environments, including providing risk-based guidance
• Experience creating technical marketing content and materials and delivering technical thought leadership content (presentations, demos, written materials) independently
• Experience delivering security, cybersecurity, compliance-related solutions, or assessments
• Knowledge of software development tools, practices, methodologies, and the end-to-end software development lifecycle
• Working knowledge of the end-to-end software development lifecycle, including CI/CD and modern engineering and operations practices
• Understanding of continuous integration and continuous deployment, along with modern software development or operations practices
• Experience with cloud computing and related technologies and modern platform architectures that support secure software delivery
• Strong verbal, written, and presentation skills, with the ability to communicate technical strategy effectively to audiences ranging from executives to engineers
• Comfort working in a fully remote, distributed, and asynchronous environment
• Ability to coordinate across time zones and adapt schedules to customer and internal stakeholder needs
• Experience in technical pre-sales or comparable customer-facing information technology roles, including using GitLab (and willingness to learn quickly) to support customer conversations and demonstrations
• Bachelor of Science in Computer Science or equivalent experience
• Ability to use GitLab, including learning GitLab as part of the role
• Employment is contingent upon successful completion of a background check, as permitted by applicable law

About the team

The Field CTO role works across customer-facing and internal teams to help GitLab meet the needs of enterprise organizations with clarity, credibility, and deep technical insight. This role partners closely with sales, solutions, marketing, and product stakeholders to represent customer priorities, strengthen technical strategy in the field, and support GitLab's position in the market.

The team environment is collaborative, remote, and asynchronous, with a strong focus on sharing knowledge and turning field insight into action. The work brings together executive advisory skills, platform expertise, and an understanding of security and compliance expectations that matter in enterprise environments. Success in this role comes from being able to translate complex technical topics into clear guidance, while also helping GitLab improve how we serve this market over time.

At GitLab, you'll do this work in a values-driven culture built on collaboration, results, efficiency, diversity, inclusion and belonging, iteration, and transparency.

An overview of this role

As a Senior Data Analyst, Marketing Analytics at GitLab, you'll serve as a strategic analytics partner to Marketing leadership and help shape how we measure, model, and improve marketing performance. Reporting to the Senior Manager of Marketing Analytics, you'll take ownership of high-impact analytical work across attribution, inbound funnel analysis, target setting, and campaign measurement. You'll work across the full data lifecycle, from building and maintaining dbt models in Snowflake that power business intelligence, to delivering executive-ready insights, to partnering cross-functionally to support important business decisions. In this role, you'll use a modern analytics and AI-enabled workflow that includes Snowflake, Claude with MCP connections, and GitLab Duo Agent Platform in git-based team workflows. This is a high-visibility role for someone with strong SQL skills, sound judgment in B2B software marketing analytics, and the ability to turn complex data into clear stories for senior stakeholders in our all-remote, values-driven environment.

What you'll do

• Serve as a trusted advisor to senior Marketing and Developer Relations leaders, providing data-driven insights that inform marketing strategy, product development, and go-to-market decisions.
• Establish and scale proactive insights across the Marketing function, including experimentation and connecting marketing credit from initial touchpoints to annual recurring revenue.
• Measure the impact of community programs, developer advocacy, and evangelism efforts on awareness, adoption, and pipeline.
• Evaluate the effectiveness of demand generation programs, including trial conversion analysis across segments, lead scoring optimization, and outreach platform performance.
• Partner closely with Analytics Engineering and Data Platform teams to translate business questions into clear technical requirements and support reliable delivery in the analytics stack.
• Help evolve GitLab's multi-touch attribution approach, including attributed metric definitions and implementation across reporting.
• Contribute to annual planning cycles through partnership with Sales, Finance, and Product leadership.
• Use AI-enabled analytics workflows through GitLab Duo Agent Platform, Claude with MCP integrations, and Glean within GitLab to improve how insights are developed and shared.

What you'll bring

• 5+ years of experience in a data analyst or analytics engineer role, preferably in B2B software marketing analytics or in a large-scale analytics consultancy supporting similar companies.
• Strong proficiency in SQL, including the ability to connect disparate data sources and build a clear view of marketing program performance in a cloud data warehouse, ideally Snowflake.
• Experience working with senior leaders and tailoring data-driven narratives to support decision-making.
• Hands-on experience with dbt for data transformation, testing, and documentation.
• Strong understanding of B2B marketing funnel metrics, including marketing qualified leads, sales accepted opportunities, pipeline, multi-touch attribution, and conversion rate analysis.
• Experience working with marketing automation platforms such as Marketo and customer relationship management systems such as Salesforce, including data integration patterns and sync logic.
• Proficiency with a business intelligence and visualization tool, with Tableau preferred.
• Excellent written and verbal communication skills, with the ability to distill complex analysis into clear narratives for technical and non-technical audiences.
• Experience with AI-assisted analytics development, including MCP connections and agentic workflows.
• Familiarity with Git workflows for version control, continuous integration and continuous delivery, issue tracking, and merge request workflows.
• Comfort working in a remote, async-first, globally distributed environment.
• We know it's tough to match every qualification exactly, so if you're excited about this role, we encourage you to apply.

About the team

The Marketing Analytics team sits within GitLab's Enterprise Data organization and partners closely with the broader Marketing team as well as other departments across GitLab. We build and maintain trusted, scalable data products that help inform strategic decisions for Marketing while also creating alignment with related business metrics, especially across Product and Sales. You'll join a fully remote team that collaborates asynchronously across time zones using our shared standards, code review, and documentation to support consistency and quality. We work on analytically complex, high-impact problems where strong data foundations, clear definitions, and thoughtful cross-functional partnerships are essential to helping stakeholders understand performance and make better decisions.

An overview of this role

As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.

This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You'll report to the Customer Success Engineer Team Manager, and your first-year outcomes will focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content that helps customers adopt GitLab at scale.

What you'll do

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account)
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

What you'll bring

• Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance.
• Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
• Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model.
• Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds.

About the team

We're a globally distributed customer success engineer (CSE) team supporting customers in GitLab's On-Demand Success Tier. We collaborate asynchronously and stay aligned through clear documentation and shared enablement assets. We continuously improve our content and delivery based on what we learn from customer engagements.

An overview of this role

As a Strategic Account Executive for the Northeast region, you'll drive GitLab's enterprise growth by helping some of the area's most influential organizations adopt, implement, and expand their use of our AI-powered DevSecOps platform. You'll focus on strategic enterprise accounts, guiding customers through complex digital and DevSecOps transformations and driving pipeline generation that translates into measurable Net ARR and long-term expansion. In this role, you'll act as a key connector between customer stakeholders and GitLab's field organization so GitLab is seen as a trusted, long-term partner across the full sales cycle. In your first year, you'll be expected to build a strong enterprise portfolio across your territory, create repeatable sales motions, and consistently forecast and report on deal progress and account health.

What you'll do

• Drive strategic growth by leading GitLab's enterprise accounts across the Northeast, serving as a trusted technology advisor to industry leaders in your territory.
• Orchestrate winning sales strategies by bringing together Solutions Architects, Customer Success experts, Sales Development, Channel & Alliances, and other technical specialists to deliver transformative, AI-powered DevSecOps solutions.
• Shape the future of software development by crafting innovative solutions that align GitLab's platform with customers' long-term vision, compliance needs, and business objectives.
• Build deep, strategic partnerships by mastering your customers' industry landscape, success metrics, and growth trajectories so you can position GitLab as their indispensable technology ally.
• Design and execute strategic account plans, including opportunity mapping, stakeholder alignment, and multi-threaded engagement, to expand GitLab usage within new and existing major accounts.
• Lead end-to-end customer journeys from initial discovery through evaluation, negotiation, and successful implementation, ensuring a consistent, high-quality experience at every stage of the sales cycle.
• Champion continuous improvement by contributing to forecasting and pipeline reviews, conducting sophisticated win/loss analyses, and sharing strategic insights that refine our go-to-market approach.
• Prepare and deliver compelling customer-facing and internal presentations, proposals, and recommendations that clearly communicate value, business outcomes, and the path to long-term partnership with GitLab.

What you'll bring

• Experience driving complex B2B software sales cycles with enterprise customers, ideally in DevSecOps, software development tools, or adjacent SaaS solutions.
• Background selling into large, strategic enterprise accounts in the Northeast United States, with the ability to build trusted C-level and senior stakeholder relationships across business and technical teams.
• Knowledge of the Northeast enterprise market, including key industries, buying centers, and decision-making dynamics, with the ability to build and nurture a relevant professional network.
• Ability to drive new business acquisition and expansion within enterprise accounts through consultative, multi-stakeholder sales motions that lead to sustainable, long-term customer partnerships.
• Experience collaborating with channel and strategic partners to generate pipeline, co-sell, and support successful customer adoption.
• Effective communication and interpersonal skills, with the ability to lead account strategy, influence internal and external stakeholders, and remain calm under pressure.
• Ability to work in line with GitLab's values, use GitLab and Salesforce in your daily work, and travel as needed while following company travel policies.

About the team

The Enterprise Sales team is responsible for driving growth, adoption, and long-term value for GitLab's AI-powered DevSecOps platform with our largest and most strategic customers. As a Strategic Account Executive focused on the Northeast, you'll be part of a distributed, all-remote team that works asynchronously across regions and partners closely with GitLab's sales engineering, marketing, and customer success teams. We value transparency, collaboration, and a consultative approach, and we support one another through shared account planning, regular deal reviews, and knowledge sharing focused on enterprise customers across the Northeast region.

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Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

An overview of this role

As a Procurement Analyst, you'll help GitLab teams move purchasing requests forward by owning the end-to-end procurement process for lower value, lower risk vendor engagements. You'll support teams across the business with a focus on Marketing Sponsorships, Field Events, and Corporate Events contracts, serve as a go-to resource for procurement questions, and use data to improve how spend, contracts, and reporting are managed. This role reports to the Manager of Procurement and is a good fit for someone who enjoys combining process ownership, stakeholder support, and analysis in a fast-moving, all-remote environment.

You'll be a key operator in Zip, GitLab's procurement system, and help create a more consistent and efficient experience for internal stakeholders. In your first year, you'll be expected to strengthen day-to-day procurement operations, improve visibility through key performance indicator reporting and spend analysis, and support the business with purchasing needs. This is a fully remote role that requires meaningful overlap with Pacific Time Zone business hours.

What you’ll do

• Own the end-to-end procurement workflow for lower value, lower risk vendor engagements, with a focus on Marketing Sponsorships, Field Events, and Corporate Events contracts.
• Manage procurement intake activities in Zip and keep procurement data current across the enterprise systems used by the business.
• Respond to procurement questions from GitLab team members in Slack and guide stakeholders through procurement processes and policies.
• Support Procurement Category Managers with request for proposal, request for quote, or request for information events, contract renewals, vendor communications, spend review, bid review, and savings review.
• Review spend data to identify consolidation opportunities, assess total cost of ownership, and support more informed purchasing decisions.
• Develop and maintain procurement reporting, key performance indicators, and benchmarking in partnership with procurement and stakeholder teams.
• Collaborate across divisions to provide timely, clear support that helps business teams navigate purchasing needs in a remote, asynchronous environment.

What you’ll bring

• Experience working with a structured procure-to-pay or procurement intake system, including hands-on use of Zip or similar tools.
• Experience in procurement or purchasing operations, with the ability to manage process-driven work accurately and consistently.
• Ability to review spend data and create recurring reports that support business decision-making.
• Ability to define, calculate, and present key performance indicators such as purchase order cycle time, savings versus budget, compliance rate, and spend by category.
• Skill in supporting internal stakeholders with procurement process questions and explaining requirements clearly.
• Strength in organization, time management, and prioritization in a fast-paced environment with changing needs.
• Ability to work with minimal oversight and collaborate cross-functionally in a remote, asynchronous company while maintaining reliable follow-through.
• Education or equivalent experience in a relevant field, or transferable experience that demonstrates similar capability.

About the team

The Procurement team builds efficient, business-friendly procurement programs that help GitLab manage spend thoughtfully while enabling teams across the company. You'd report to the Manager of Procurement and work across regions in an all-remote environment to support process efficiency, spend visibility, strategic category support, and vendor management. The team is focused on balancing fast, practical support for the business with clear processes, strong data quality, and better visibility into contracts, reporting, and purchasing activity.

Location- San Francisco, California 

An overview of this role

As a Major Account Executive for the San Francisco region, you'll drive GitLab's enterprise growth by helping some of the area's most influential organizations adopt, implement, and expand their use of our AI-powered DevSecOps platform. You'll focus on enterprise accounts, guiding customers through complex digital and DevSecOps transformations and driving pipeline generation that translates into measurable Net ARR and long-term expansion. In this role, you'll act as a key connector between customer stakeholders and GitLab's field organization so GitLab is seen as a trusted, long-term partner across the full sales cycle. In your first year, you'll be expected to build a strong enterprise portfolio across your territory, create repeatable sales motions, and consistently forecast and report on deal progress and account health.

What you'll do

• Drive strategic growth by leading GitLab's enterprise accounts across San Francisco, serving as a trusted technology advisor to industry leaders in your territory.
• Orchestrate winning sales strategies by bringing together Solutions Architects, Customer Success experts, Sales Development, Channel & Alliances, and other technical specialists to deliver transformative, AI-powered DevSecOps solutions.
• Shape the future of software development by crafting innovative solutions that align GitLab's platform with customers' long-term vision, compliance needs, and business objectives.
• Build deep, strategic partnerships by mastering your customers' industry landscape, success metrics, and growth trajectories so you can position GitLab as their indispensable technology ally.
• Design and execute strategic account plans, including opportunity mapping, stakeholder alignment, and multi-threaded engagement, to expand GitLab usage within new and existing major accounts.
• Lead end-to-end customer journeys from initial discovery through evaluation, negotiation, and successful implementation, ensuring a consistent, high-quality experience at every stage of the sales cycle.
• Champion continuous improvement by contributing to forecasting and pipeline reviews, conducting sophisticated win/loss analyses, and sharing strategic insights that refine our go-to-market approach.
• Prepare and deliver compelling customer-facing and internal presentations, proposals, and recommendations that clearly communicate value, business outcomes, and the path to long-term partnership with GitLab.

What you'll bring

• Experience driving complex B2B software sales cycles with enterprise customers, ideally in DevSecOps, software development tools, or adjacent SaaS solutions.
• Background selling into large, enterprise accounts in San Francisco, United States, with the ability to build trusted C-level and senior stakeholder relationships across business and technical teams.
• Knowledge of San Francisco enterprise market, including key industries, buying centers, and decision-making dynamics, with the ability to build and nurture a relevant professional network.
• Ability to drive new business acquisition and expansion within enterprise accounts through consultative, multi-stakeholder sales motions that lead to sustainable, long-term customer partnerships.
• Experience collaborating with channel and strategic partners to generate pipeline, co-sell, and support successful customer adoption.
• Effective communication and interpersonal skills, with the ability to lead account strategy, influence internal and external stakeholders, and remain calm under pressure.
• Ability to work in line with GitLab's values, use GitLab and Salesforce in your daily work, and travel as needed while following company travel policies.

About the team

The Enterprise Sales team is responsible for driving growth, adoption, and long-term value for GitLab's AI-powered DevSecOps platform with our largest and most strategic customers. As a Major Account Executive focused on San Francisco, you'll be part of a distributed, all-remote team that works asynchronously across regions and partners closely with GitLab's sales engineering, marketing, and customer success teams. We value transparency, collaboration, and a consultative approach, and we support one another through shared account planning, regular deal reviews, and knowledge sharing focused on enterprise customers across the San Francisco region.

An overview of this role

As a Senior FP&A Analyst on the Corporate FP&A team, you'll help keep GitLab predictable, well-capitalized, and aligned to its strategy by turning complex financial data into clear, actionable insights for leaders across the company. You'll own critical company-wide planning and forecasting processes, drive revenue and cash flow analysis, support quarterly and annual earnings materials, and maintain the operating and long-term financial models that inform decisions at the executive and Board level. Reporting to the Director of Corporate FP&A, you'll develop financial forecasts and capital structure decisions that accurately reflect business drivers and investor expectations in a fast-moving, all-remote environment, while helping shape how the team uses AI and automation to move faster with better visibility.

What You’ll Do  

• Lead revenue forecasting and planning work across core revenue components, including annual recurring revenue, churn, and expansion.
• Develop financial models, reporting, and analysis that support Corporate FP&A deliverables for finance leadership.
• Drive process improvements across close and planning workflows, with a focus on automation, AI-enabled analysis, and faster access to source data.
• Partner closely with finance teams such as accounting and compensation to support shared planning and reporting needs.
• Prepare clear commentary and insights for leadership reviews, including work that informs CFO, board, and audit committee discussions.
• Evaluate current workflows and identify opportunities to replace manual file management with more scalable, automated approaches.
• Use sound business judgment to connect revenue model outputs to broader financial and operational context.
• Communicate progress, risks, assumptions, and open questions clearly in a fast-moving environment with quick turnaround times.

What You’ll Bring 

• Experience in corporate financial planning and analysis with ownership of revenue forecasting, planning, or related financial modeling.
• Knowledge of SaaS revenue concepts, with working understanding of annual recurring revenue, churn, expansion, and how these drivers affect company performance.
• Ability to build and improve models while keeping accuracy, clarity, and business usefulness at the center.
• Experience using automation in finance workflows, along with curiosity about applying AI tools such as Claude, Gemini, or similar technologies to analysis and process improvement.
• Judgment to distinguish between basic task automation and more advanced, scalable approaches that improve how work gets done.
• Communication skills that support direct, transparent updates, thoughtful questions, and effective collaboration across finance partners.
• Comfort working in a high-stakes, fast-paced environment that requires resilience, adaptability, and strong follow-through.
• Openness to applying transferable experience from adjacent backgrounds if you bring strong financial acumen, an automation mindset, and the ability to learn quickly.

About the team

The Corporate FP&A team supports GitLab's finance leadership through planning, forecasting, and analysis that informs company-level decision-making. This team works closely with partners across finance, including accounting and compensation, and its output helps support leadership reviews for the CFO, board, and audit committee. The work is highly collaborative and runs in an asynchronous, globally distributed environment where clear communication and strong ownership matter. The team is currently focused on improving how finance work is done through better automation, stronger revenue modeling, and practical use of AI tools that can reduce manual effort and improve turnaround time.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As a Staff Forward Deployed Engineer at GitLab, you will work at the intersection of customer outcomes, product direction, and hands-on engineering. This role is focused on strategic accounts, where you will help customers adopt GitLab and the GitLab Duo Agent Platform in complex enterprise environments, including self-managed, regulated, and constrained deployments. You will guide deep technical discovery, design practical adoption paths, and build reusable solutions that help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows.

This is not a traditional consulting role centered on one-off delivery. Instead, you will use customer issues to create durable technical assets, shape architecture patterns, and influence upstream product and engineering decisions when field needs point to a broader solution. Your work will help reduce time to value for strategic customers while improving how GitLab scales adoption across similar environments.

Some examples of our projects:

• Building a regulated-environment deployment accelerator for GitLab Duo Agent Platform in self-managed or constrained environments
• Authoring reusable reference architectures for AI Gateway, identity, runners, network boundaries, model connectivity, and governance controls
• Identifying a geo-replication gap in a self-managed deployment, tracing it to a root cause in Gitaly or the git backend, and contributing a targeted code or design change upstream

What you'll do

Conduct deep technical discovery in selected strategic accounts to assess platform readiness, evaluate constraints, and identify high-value adoption opportunities across GitLab and GitLab Duo Agent Platform. Lead architecture and delivery design for complex enterprise environments where platform migration, regulated requirements, and product boundaries intersect. Partner with customer stakeholders and GitLab account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value. Design and build bounded proofs, prototypes, deployment patterns, and reusable accelerators across source code management, CI/CD, security, compliance, and AI-enabled workflows. Architect self-managed and enterprise deployments, including runners, access controls, network boundaries, observability, AI Gateway, model connectivity, and governance controls. Turn recurring field patterns into reusable assets such as runbooks, templates, design notes, technical guidance, product briefs, and reference architectures that can be used across accounts. Contribute code, technical designs, or architecture changes when strategically necessary, in partnership with product and engineering, to address blockers that should be solved upstream. Travel as needed for strategic customer engagements, architecture workshops, and team coordination, with expected travel up to 50%.

What you'll bring

Experience in software engineering, platform architecture, forward deployed engineering, technical consulting, or similar customer-facing engineering roles. Strong software engineering fundamentals, including the ability to read, reason about, and contribute to production systems, ideally with experience in Ruby on Rails and/or Go. Strong systems design and software architecture skills, with experience evaluating APIs, asynchronous workflows, CI/CD systems, security boundaries, scalability, and operational tradeoffs. Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs. Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, Helm, or similar approaches. Working knowledge of large language models, agentic patterns, tool orchestration, and the practical limits of AI systems in production environments. A track record of creating reusable technical assets that outlive a single engagement, along with strong written and verbal communication skills for technical design and architecture guidance. Comfort leading conversations with senior stakeholders across security, compliance, engineering, platform, and business teams, especially in ambiguous enterprise environments.

About the team

The Staff Forward Deployed Engineer works closely with teams across Customer Success, Solutions Architecture, product, and engineering to solve hard adoption problems in enterprise customer environments. We focus on high-leverage technical work for strategic customers, especially when standard approaches do not fully fit the environment or the adoption challenge.

We are especially valuable in situations where self-managed deployment models, security and compliance requirements, migration complexity, or AI platform adoption create barriers that standard approaches do not fully address. Success on our team comes from strong technical judgment, a bias for reuse, and the ability to balance immediate customer needs with long-term platform impact.

An overview of this role

As a Commercial Solutions Architect, you’ll be a trusted advisor to GitLab Mid-Market prospects and customers in North America, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Commercial Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

What you’ll bring

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.
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An overview of this role

As the Director, Enterprise Architecture and AI Intelligent Automation (IA), you will define and govern how GitLab's internal systems connect, integrate, and evolve to support our rapidly scaling business. Reporting to the VP, Business Systems, you will lead our Enterprise Architecture, Integration, & RPA teams, setting the architectural standards, governance frameworks, and strategic vision that keep our technology landscape coherent, scalable, and aligned with business objectives. This role is both deeply strategic and hands-on: you will shape the long-term architecture while staying close enough to the work to guide critical technical decisions across teams.

As the architectural leader for GitLab's internal technology ecosystem, you will establish and lead our Architecture Review Board, partnering early and often with system owners so architecture becomes an enabler rather than a gate. You will rationalize our automation and integration landscape, clarify when to use AI, RPA, or traditional integration, reduce shadow IT and software sprawl, and drive clear patterns for data flows and system-of-record designations. 

What you'll do

• Define and drive GitLab's enterprise architecture strategy, setting clear principles and patterns for how internal systems connect, integrate, and scale across platforms like Salesforce, NetSuite, Zuora, Workato, and other core business applications.
• Establish and lead GitLab's Architecture Review Board, engaging early with system owners and project teams to shape technical approaches, guide integration patterns, and ensure architectural decisions align with enterprise standards and business objectives including applying business capability & EA framework such as TOGAF
• Design and govern integration architectures and data flow patterns, including API-first approaches, point-to-point integrations, and data warehouse and reverse ETL models, in close partnership with Data Governance and other cross-functional stakeholders.
• Create and execute a cohesive automation strategy that spans agentic AI, robotic process automation (RPA), and traditional integration technologies, rationalizing existing investments and defining clear decision frameworks for tool selection.
• Lead efforts to reduce shadow IT and software sprawl by implementing software governance processes, partnering with system owners to centralize fragmented solutions, eliminate redundant capabilities, and reduce technical debt and unnecessary spend.
• Ensure enterprise, integration, and IA architectures meet SOX compliance and security requirements, including robust access controls, data governance, and audit-ready integration patterns that balance risk management with business agility.
• Align decentralized system roadmaps with enterprise architecture strategy, systematically identify and address technical debt, and provide hands-on technical leadership and mentorship to Integration, RPA, and IA Engineering teams to elevate architectural thinking and execution.

What you'll bring

• Extensive experience defining and governing enterprise architecture in complex, matrixed organizations, including leading architecture strategy across core business systems such as ERP, CRM, CPQ, billing, and financial platforms.
• Deep technical background across integration, automation, and AI, with the ability to step into Architecture, Integration, RPA teams and contribute meaningfully to design discussions and problem solving.
• Expert-level knowledge of data modeling, integration architecture patterns, and API design, microservices architecture, including experience designing integration strategies that support both operational and analytical use cases.
• Strong experience establishing and leading architecture review boards or similar governance frameworks, balancing partnership-oriented engagement with clear, enforceable standards.
• Demonstrated success reducing shadow IT and software sprawl through thoughtful software governance, portfolio rationalization, and roadmap alignment with enterprise architecture principles.
• Deep understanding of SOX compliance, internal controls, and security architecture for business applications, with experience designing audit-ready integration and automation patterns.
• Exceptional communication and influencing skills, with the ability to engage VP and C-level stakeholders, translate complex architectural concepts into clear business language, and drive alignment across decentralized teams.

The Enterprise Architecture team at GitLab is responsible for designing, governing, and evolving the internal technology landscape that powers our business. We define how our core systems connect, integrate automation and AI into everyday workflows, and ensure our architecture is scalable, secure, and aligned with company priorities. Composed of experienced architects and engineers across integration, RPA, and AI, we operate asynchronously and partner closely with system owners in functions such as Sales, Finance, Customer Success, and Operations. We focus on setting clear architectural standards, rationalizing tools and automation, and guiding teams in using modern AI technologies to deliver measurable business impact while maintaining strong compliance and security practices. For more on how we work, see the Enterprise Applications Team Handbook Page.

An overview of this role

We are currently hiring an IT Enterprise Applications Engineer specializing in NetSuite & Claude Code. The Enterprise Applications Administration job family is responsible for the implementation and operational ownership of all Enterprise Applications across GitLab and the deployment of code, customizations, and workflows. In this role, you will be part of the Enterprise Applications G&A team, reporting directly to the Senior Manager, G&A Systems. The Enterprise Applications team provides development and support to the Business Applications that support GitLab's core business processes of Quote To Cash, Procure to Pay, and Record to Report. The purpose is to automate, enforce, and make these aforementioned processes efficient. We accomplish these goals by partnering deeply with our business partners to understand their needs and bring that to life.

What you'll do

• Develop with NetSuite SuiteCloud development tools such as SuiteBuilder, SuiteFlow, SuiteAnalytics, and SuiteScript to develop new and maintain existing business workflows.
• Build system integration tools such as SuiteTalk, RESTlets, and NetSuite SOAP APIs. Operate as a system, field, and mapping expert for the RPA and iPaaS team. Working knowledge of Workato is a plus.
• Maintain the metadata, records, objects, roles, and fields to ensure proper data flows between systems.
• Business partnerships: Influence cross-functional teams regularly, building and managing holistic relationships with select partners.
• Business operations: Build, maintain, and improve internal analysis and planning processes to more efficiently deliver for our business partners.
• Technical delivery: Drive end-to-end delivery processes with minimal guidance.
• Project management: Run medium-sized projects that improve our ability to make better data-driven insights or make the company more efficient.

What you'll bring

• Full understanding of NetSuite stack and experience with all NetSuite modules (GL, AP, AR, FA, SuiteBilling, Procurement, etc.).
• Working knowledge of SuiteScript, SuiteTalk, SuiteFlow, CSV imports, user provisioning, defining roles, analytics, and scheduling scripts.
• Expertise in web technologies such as HTML, CSS, JavaScript, Web Services, and Eclipse.
• Understanding of JSON, SQL, API, and GitLab Products. Understanding of SDLC and DAP (Duo Agentic Platform).
• Knowledge of Claude tools is a requirement (Claude cowork, Claude code & MCP) & how they work with NetSuite, GitLab issues, other data sources, and VSCode. Must be able to design and deploy code from Claude and intake requirements and data from various sources.
• Understanding of Project Management, best practices, and the documentation required to properly intake, design, deploy, and hypercare for cross-functional customizations and projects.
• Strong data analytics, reporting, and database experience (SQL and NetSuite, and other reporting tools, ODBC).
• NetSuite SuiteCloud Developer certifications are a plus.
• Understanding of various SaaS tools used, such as Zip, Coupa, Navan, and Zuora, is a plus.
• Ability to be a self-starter and thrive in a fast-paced environment, as well as a customer-centric mentality and interpersonal skills necessary to manage business and technology relationships.
• Exceptional time management and prioritization skills, resiliency under pressure, ability to meet deadlines, and ability to work in a constantly changing environment.
• Strong security and confidentiality practices with systems that handle sensitive data.

About the team

The Enterprise Applications team is responsible for GitLab’s critical business applications, including Salesforce, Zuora, NetSuite, Navan, Zip, and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new system features and capabilities while maintaining the existing production environment for scalability and compliance.