The Role

We’re looking for an experienced and craft-obsessed creative designer to set the bar for Gigs’ next phase of growth. You’ll join us as a foundational member of our Brand Studio and play a pivotal role in bringing Gigs’ brand and web design to new heights. You’ll also have the opportunity to work with some of the world’s most exciting brands and apps, crafting experiences that support their journey with Gigs from first touch to consumer launch.

What You Will Do

• Elevate Gigs’ brand across all channels, formats, and verticals.
• Collaborate directly with a variety of stakeholders to translate big ideas into visually compelling deliverables.
• Iterate on the design foundation and scale the design language of a fast-growing generational scale-up, as part of a small high-impact team.
• Create templates and systems for yourself and the rest of the Design team to deliver at pace without sacrificing quality.

What We Are Looking For

• Technical skills

  • Proficiency in Figma and Adobe Creative Suite (Illustrator, Photoshop, InDesign).
  • Strong motion design skills (e.g. After Effects) and ability to bring assets to life.
  • Nice to have: Experience with 3D software (e.g. Blender) for custom visuals.
  • Nice to have: Experience working with a website CMS and/or email design tools.

  Background

  • Agency or scale-up experience preferred, showcasing resilience and adaptability across diverse fast-moving projects.
  • Proven track record on larger design initiatives (e.g. rebranding campaigns, product launches).
  • Fintech industry familiarity is beneficial; mobile and web UI understanding is a plus.

  Personal qualities

  • Inspired, craft-focused designer who values quality and creativity, and has strong well-reasoned opinions.
  • Strong communicator, skilled at uncovering the real needs behind requests and thinking beyond the brief to deliver excellent creative work.
  • Highly organized and able to manage workload independently, building templates and systems as you go.
  • Curious, adaptable and growth-focused with regard to new tools and workflows.
  • Comfortable iterating quickly, with resilience to feedback cycles.
  • Energized by every project, strong positive growth mindset and curious in the face of challenges.

Salary Range: $170000 - 200000 USD

The Role

Partner Marketing at Gigs is deeply cross-functional. You’ll collaborate closely with Implementations, Product, Sales, Account Management, Creative, Finance, and Data to ensure our partnerships deliver meaningful value to end users and drive sustained revenue growth. 
You’ll shape how connectivity is positioned, launched, and scaled within our partner ecosystem. Our team operates across the full product lifecycle — from influencing product strategy and launch readiness to driving adoption through always-on growth campaigns. You will deliver growth strategies for and with partners. This is a dynamic role that requires strategic thinking, sharp execution, and excellent communication to create win-win outcomes.

A successful candidate will be highly-motivated and self-directed with expertise in juggling multiple accounts and working in a fast-paced environment. 

What You Will Do

• Build and implement co-marketing programs that strengthen partner relationships and drive revenue.
• Plan and launch marketing campaigns in close collaboration with strategic partners.
• Equip partners with resources, playbooks, training materials, and product updates to drive adoption.
• Work closely with Creative to build high caliber marketing assets (pitch decks, playbooks, paid media ads, whitepapers, videos, etc.) 
• Work closely with data teams to define success metrics, implement tracking, and optimize campaigns. 
• Turn successful experiments into repeatable, high-impact playbooks.
• Build strong partner relationships to foster collaboration and long-term success.

What We Are Looking For

• 5+ years  in product and/or partner marketing 
• You have a deep understanding of the enterprise deal cycle and consumer marketing programs that drive scale. 
• You are a storyteller, pitching ideas and concepts comes naturally to you. You can turn ambiguous ideas into inspiring revenue driving content. 
• You’ve worked extensively with creative teams and can communicate in marketing briefs.
• You have excellent verbal and written communication skills.
• Experience at a highly dynamic, high-growth tech company.
• Experience using AI tools in your day-to-day work to improve speed, creativity, and decision-making.

Bonus points if

• You have agency, lifecycle, and content marketing experience
• Experience in the payments, financial technology industry

Salary Range: $180000 - $220000 USD

The Role

We are looking for a Marketing Manager to help shape and scale how Gigs shows up in the world.

This is a high-impact, cross-functional role at the center of our marketing efforts. You will play a key role in defining how Gigs is positioned in the market and how our story evolves as we scale. 

You will own and execute across brand, content, performance, AI-driven marketing, and events. You will collaborate closely with Product, Partnerships, Design, and our Executive Team to bring our story to life in every touchpoint. 

A successful candidate will be highly-motivated and self-directed, with strong project management skills. This role is ideal for someone who thrives in a fast-paced environment and wants to take ownership of meaningful, visible work.

What You Will Do

• Own Gigs’ brand and content storytelling across channels, including our website, blog, social media, case studies and other key marketing assets
• Own and evolve our AI marketing strategy, improving how Gigs is represented, discovered, and recommended across LLMs and emerging AI-driven channels
• Manage and optimize performance marketing channels such as Google Ads and LinkedIn Ads
• Lead internal communications to ensure leadership and cross-functional teams are aligned and informed on key marketing initiatives
• Plan and execute event marketing, from strategy through on-the-ground coordination
• Partner with Design to ensure consistency and quality across all campaigns and marketing assets
• Partner with data teams to define brand awareness metrics, implement tracking, and continuously optimize campaigns

What We Are Looking For

• 5+ years in content and/or performance marketing
• You are a storyteller who knows how to make complex products easy to understand, adopt, and trust
• You have experience working across multiple marketing disciplines, including content, social media, events, and performance marketing
• You have built scalable content and distribution engines that measurably amplified brand awareness
• You have used AI tools in your day-to-day work to improve speed, creativity, and decision-making 
• You have worked extensively with creative teams and can communicate in marketing briefs
• You are comfortable owning outcomes end-to-end, from strategy through execution
• You have experience in a high-growth tech startup or marketing agency environment

Salary Range: $180000 - $220000 USD

The Role

An Forward Deployed Product Manager is our customers’ technical partner at Gigs. You will help customers plan, coordinate and successfully launch integrations using the Gigs API.

The role is a unique blend of the technical, strategic and operational. Work can range from partnering with Product on a critical feature blocking a strategic onboarding, to scoping, coordinating, and driving an API implementation over multiple geographies with one of the world’s largest Fintechs.

Implementation sits within Customer Success at Gigs but the role lies at the heart of Gigs’ different functions. You will work closely with Product and Engineering, working together to scope new features and provide on-going feedback. But you will also be heavily involved with Growth: working in tandem with the Business Development team for new implementations and being the main point of contact with our largest customers as they do further development.

What you’ll do

• Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success.
• Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path.
• User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience.
• Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline.
• Cross-functional coordination: You will ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross-functional roadmaps, you will keep all stakeholders focused, coordinated, and executing efficiently.
• Product Management. We’re creating a completely new product, so you will need to spot when a new feature could help unlock a use case and be comfortable working with product and engineering to make it a reality.
• Commercial Strategy: Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high conversion user flow and help our customers successfully implement it.

What we are looking for

• You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company. Your expertise lies in working with high-growth, product-led technology companies, ideally in FinTech or HR. You’ve worked on complex API integrations and you know exactly how to execute them successfully.
• You have exceptional project management skills: Juggling multiple high-priority projects is second nature to you, thanks to your outstanding organizational skills and ability to maintain clarity in chaotic situations. You are organized and are a champion at pushing customer projects forward.
• You balance a technical, product, and commercial mindset: You have a strong technical aptitude with the ability to understand and influence product development, and a deep understanding of API’s and webhooks. Additionally, your business acumen shows you have the ability to onboard into complex, operationally intensive industries, and ensures well-rounded decision-making.
• You are a master of communication: Your written and verbal communication skills are exceptional, allowing you to convey complex ideas effectively and engage with diverse stakeholders. You are able to persuade C-level executives at leading tech-enabled businesses.
• You are proactive, creative, and hands-on: You take the initiative to tackle challenges, bring creativity to your work, and consistently think ahead in a fast-paced environment. You are not afraid to roll-up your sleeves and execute when needed, and you’re not afraid to think out of the box. You are comfortable creating processes, playbooks, and assets from scratch.

Salary Range: $200000 - $250000 USD

The Role

An Implementation Manager is our customers’ technical partner at Gigs. You will help customers plan, coordinate and successfully launch integrations using the Gigs API.

The role is a unique blend of the technical, strategic and operational. Work can range from partnering with Product on a critical feature blocking a strategic onboarding, to scoping, coordinating, and driving an API implementation over multiple geographies with one of the world’s largest Fintechs.

Implementation sits within Customer Success at Gigs but the role lies at the heart of Gigs’ different functions. You will work closely with Product and Engineering, working together to scope new features and provide on-going feedback. But you will also be heavily involved with Growth: working in tandem with the Business Development team for new implementations and being the main point of contact with our largest customers as they do further development.

What you’ll do

• Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success.
• Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path.
• User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience.
• Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline.
• Cross-functional coordination: You will ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross-functional roadmaps, you will keep all stakeholders focused, coordinated, and executing efficiently.
• Product Management. We’re creating a completely new product, so you will need to spot when a new feature could help unlock a use case and be comfortable working with product and engineering to make it a reality.
• Commercial Strategy: Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high conversion user flow and help our customers successfully implement it.

What we are looking for

• You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company. Your expertise lies in working with high-growth, product-led technology companies, ideally in FinTech or HR. You’ve worked on complex API integrations and you know exactly how to execute them successfully.
• You have exceptional project management skills: Juggling multiple high-priority projects is second nature to you, thanks to your outstanding organizational skills and ability to maintain clarity in chaotic situations. You are organized and are a champion at pushing customer projects forward.
• You balance a technical, product, and commercial mindset: You have a strong technical aptitude with the ability to understand and influence product development, and a deep understanding of API’s and webhooks. Additionally, your business acumen shows you have the ability to onboard into complex, operationally intensive industries, and ensures well-rounded decision-making.
• You are a master of communication: Your written and verbal communication skills are exceptional, allowing you to convey complex ideas effectively and engage with diverse stakeholders. You are able to persuade C-level executives at leading tech-enabled businesses.
• You are proactive, creative, and hands-on: You take the initiative to tackle challenges, bring creativity to your work, and consistently think ahead in a fast-paced environment. You are not afraid to roll-up your sleeves and execute when needed, and you’re not afraid to think out of the box. You are comfortable creating processes, playbooks, and assets from scratch.

Salary Range: $200000 - $250000 USD

The Role

A Solutions Engineer is our customers’ technical partner at Gigs. You will help customers plan, coordinate and successfully launch integrations using the Gigs API.

The role is a unique blend of the technical, strategic and operational. Work can range from partnering with Product on a critical feature blocking a strategic onboarding, to scoping, coordinating, and driving an API implementation over multiple geographies with one of the world’s largest Fintechs.

Implementation sits within Customer Success at Gigs but the role lies at the heart of Gigs’ different functions. You will work closely with Product and Engineering, working together to scope new features and provide on-going feedback. But you will also be heavily involved with Growth: working in tandem with the Business Development team for new implementations and being the main point of contact with our largest customers as they do further development.

What you’ll do

• Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success.
• Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path.
• User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience.
• Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline.
• Cross-functional coordination: You will ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross-functional roadmaps, you will keep all stakeholders focused, coordinated, and executing efficiently.
• Product Management. We’re creating a completely new product, so you will need to spot when a new feature could help unlock a use case and be comfortable working with product and engineering to make it a reality.
• Commercial Strategy: Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high conversion user flow and help our customers successfully implement it.

What we are looking for

• You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company. Your expertise lies in working with high-growth, product-led technology companies, ideally in FinTech or HR. You’ve worked on complex API integrations and you know exactly how to execute them successfully.
• You have exceptional project management skills: Juggling multiple high-priority projects is second nature to you, thanks to your outstanding organizational skills and ability to maintain clarity in chaotic situations. You are organized and are a champion at pushing customer projects forward.
• You balance a technical, product, and commercial mindset: You have a strong technical aptitude with the ability to understand and influence product development, and a deep understanding of API’s and webhooks. Additionally, your business acumen shows you have the ability to onboard into complex, operationally intensive industries, and ensures well-rounded decision-making.
• You are a master of communication: Your written and verbal communication skills are exceptional, allowing you to convey complex ideas effectively and engage with diverse stakeholders. You are able to persuade C-level executives at leading tech-enabled businesses.
• You are proactive, creative, and hands-on: You take the initiative to tackle challenges, bring creativity to your work, and consistently think ahead in a fast-paced environment. You are not afraid to roll-up your sleeves and execute when needed, and you’re not afraid to think out of the box. You are comfortable creating processes, playbooks, and assets from scratch.

Salary Range: $200000 - $250000 USD

The Role

People at Gigs is not a support function. It's how we build a company where employees can do the best work of their lives. 

We're hiring a Head of People who turns strategy into systems, plans, and measurable outcomes. A builder who creates clarity, sequences work, and makes teams faster. You'll own people partnering, people operations, and workplace, and run the operating rhythm across all three.

Ideal backgrounds: Chief of Staff to a CPO, senior People Ops leaders, or operators who have owned company-wide people programs.

The role reports to our founders and is based in New York. Salary: $250K+

What You'll Do

• People Partnering. Be the trusted partner to our leaders. Support org design, team health, performance, and the hard conversations managers avoid. Catch problems early.
• People Operations. Run our core cycles: performance reviews, calibrations, engagement surveys, onboarding, offboarding, and policy. Own the HRIS, the data, and compliance across the US and EU.
• Workplace. Own the experience across our hubs in New York, San Francisco, Amsterdam, Berlin, and London. Make each one a place people actually want to come to.
• Manager Enablement. Give managers the tools and confidence to lead well. Less process, more clarity.
• People Analytics. Define the metrics that matter. Build dashboards leaders actually open.

What We're Looking For

You understand that people are the highest leverage thing in business today. 

We're not looking for a traditional HR and compliance professional. We want a world-class operator who builds people systems that compound and help us win. Someone who sees recruiting, development, and org design as competitive advantages, not cost centers.

• Extensive experience across People, Operations, and Culture as an operator, Chief of Staff, or people leader. You've run complex, cross-company programs end to end. You plan well, sequence work, manage dependencies, and ship.
• Talent density is your obsession. You know the difference between a team of 8 strong players and a team of 12 average ones. 
• You're comfortable with data. You define the metrics, build the dashboards, and let the numbers inform the call. You design processes that scale and cut the ones that don't.
• You have real vision on the future of work. You want to help Gigs employees reimagine their careers, make AI a day-to-day tool across the company, and build an AI-forward workplace people actually want to be part of.
• You've hired and managed people across the US and EU, worked with legal, payroll, and PEO partners, and know how to stay compliant without slowing everything down.
• Founders and managers come to you with hard problems. You know how to be an effective advisor or coach. 

The Role

As Business Operations Analyst you'll sit at the intersection of our data team and core leadership. You'll report to the Head of Data, but your primary mission is to work directly with our founders and Chiefs of Staff — turning the questions that keep leadership up at night into rigorous, clear, actionable analysis.

Gigs is a genuinely complex business. We operate across multiple markets, network partners, product lines, and customer segments — and understanding what's really happening at any given moment requires someone who can move fluidly between a SQL query and a founder conversation. You won't hand work off to a strategy team. You'll own the insight end-to-end: structuring the problem, writing the code, building the asset, and delivering an answer that changes how someone thinks about a decision.

This is a high-visibility role with real stakes. The Founders Office will rely on you to keep them genuinely and actively informed — not with surface-level summaries, but with the kind of honest, precise analysis that holds up to scrutiny in a room full of smart people.

What You Will Do

• Own the analytical layer for the founders' operating cadence. Build on top of our existing data platform and metrics to maintain the dashboards and recurring analyses that keep leadership aligned on what matters — growth, retention, ARR, unit economics, and operational health.
• Turn ambiguous questions into defensible answers. Work directly with founders and Chief of Staffs to scope and answer high-priority business questions. Take the ambiguous ask and return with a clear, structured answer — and the judgment to know when it changes the decision.
• Drive alignment on how we measure the business. Get stakeholders on the same page about how key metrics are defined, tracked, and interpreted. Build out vertical-specific views that give leadership a clear, consistent lens into different parts of the business.
• Use SQL and AI — to get to the truth. Extract, shape, and analyse data across our stack. Build lightweight assets yourself and know when to pull in the broader data team. Use AI as a core part of your workflow: to write code faster, explore datasets, and accelerate the path from question to answer.
• Support strategic planning cadences. QBRs, annual planning inputs, ad-hoc initiative tracking. The deliverable is almost never a long deck — it's a tight doc, a clear chart, or three sentences that reframe how leadership is thinking.

What We Are Looking For

• 3–5 years of experience in a role where analytical rigour was non-negotiable — consulting, investment banking, strategy or BizOps at a fast-scaling tech company, or a data analytics role where you consistently translated numbers into business decisions.
• Strong SQL skills and the ability to build analytical assets that real stakeholders depend on. Python is a plus.
• Fluency with AI tooling as a day-to-day working practice — for writing code, exploring data, and accelerating analysis.
• Sharp eye for detail. You notice when something doesn't add up and fix it before it becomes someone else's problem.
• Clear, precise communicator. You can distil a complex business question into an answer a founder can act on — without burying the point.
• Self-directed and highly organized. You own your workstreams, surface blockers early, and operate with a high degree of independence for someone at your level.
• Genuine curiosity about how the whole business works — not just your slice of it.
• Flexible across time zones and willing to travel. Occasional East Coast calls and travel to our hubs are part of the job.

Bonus if you have experience in telecoms, fintech, or B2B SaaS.

Salary Range: $170,000 - $190,000

The Role

You will be the go-to Talent Partner for our US Organization. Your mission is to help us scale, while protecting and raising our talent density. That means you have a very high bar and a knack for identifying future stars. You will report to the Head of Talent and work hand in hand with GTM leaders, Product, Engineering and cross-functional partners to hire people who make the whole team better.

If you love recruiting as a craft, obsess over signal, and get energy from building a category-defining company, this is for you.

What You Will Do

• Own end-to-end hiring for GTM roles across Sales, Marketing, Partnerships, and Growth. From first touch to signed offer and smooth handover.
• Be a talent density bar-raiser. Set a clear bar, calibrate rigorously, and keep it there.
• Source like a pro. Map markets globally, create targeted outreach, and convert top performers who are not looking.
• Advise with data. Use funnel metrics, win-loss, and market intel to shape hiring decisions and headcount plans.
• Design great experiences. Clear comms, fast loops, structured interviews, sharp debriefs.
• Continuously improve. Tighten process, sharpen scorecards, tune tools, and level up our employer brand.

What We Are Looking For

• Staff-level recruiter or Talent Partner with deep GTM full-cycle experience and a track record of hiring top performers.
• Talent density mindset. You have high taste, clear judgment, and the backbone to hold the line.
• Operator energy. Experience in high-growth tech environments where bar is high and pace is fast.
• GTM fluency. You understand quota, pipeline, product-led motions, and the nuances of sales and growth hiring.
• Data-driven and decisive. You use metrics to diagnose, improve, and forecast, then you act.
• Excellent communicator. Crisp writing, strong stakeholder management, and a candidate-first approach.
• Builder at heart. You take ownership, fix what is broken, and leave the system better than you found it.

The Role

As a Support Operations Engineer, you are the backbone of how Gigs delivers support at scale.

This role sits at the intersection of Delivery and Scale. You're not just closing tickets. You're identifying what's driving them, feeding that back to Product and Engineering, and maintaining the AI tools and documentation infrastructure that keeps the entire operation improving over time.

We're looking for someone who cares deeply about the customer experience, thinks in systems, and is always asking why something broke rather than just closing the ticket and moving on. You'll be working across customer interactions, operational processes, and data, and you'll be expected to bring your full brain to all three.

This is an early and foundational role on a team we're building intentionally. The people who do well here are the ones who see a gap and fix it, who notice patterns before anyone asks them to, and who make the people around them better.

This role is located in our New York hub. 

What You Will Do

• Own how we interact with our customer and partner end to end, across all channels, from first contact through resolution
• Identify recurring issues and escalation patterns and translate them into actionable improvements for Product, Engineering, and internal processes
• Maintain and improve the knowledge base and documentation infrastructure that powers our support operation and AI tools
• Configure, optimize, and improve the tooling and workflows the support team runs on
• Work closely with Technical Support on complex escalations, and with BizOps, Connectivity, and product teams when issues point to something systemic
• Contribute to automation and agentic support initiatives, helping define how AI fits into the support workflow
• Track and analyze support data to surface insights, measure performance, and drive continuous improvement

What We Are Looking For

• Experience in a customer-facing or operations role at a tech company, ideally in a B2B or B2B2C environment
• Strong analytical mindset, you're comfortable working with data and drawing conclusions from it
• High technical aptitude, you need to be able to understand how products work and learn complex tooling quickly
• Clear, concise communicator with both customers and internal teams
• Self-directed and comfortable with ambiguity, you don't wait to be told what needs fixing
• Genuine interest in AI, automation, and how they can make support smarter over time
• Telco experience is not required; curiosity is

Salary Range: $150000 - $180000 USD

The Role

Partner Marketing at Gigs is deeply cross-functional. You’ll collaborate closely with Implementations, Product, Sales, Account Management, Creative, Finance, and Data to ensure our partnerships deliver meaningful value to end users and drive sustained revenue growth. 
You’ll shape how connectivity is positioned, launched, and scaled within our partner ecosystem. Our team operates across the full product lifecycle — from influencing product strategy and launch readiness to driving adoption through always-on growth campaigns. You will deliver growth strategies for and with partners. This is a dynamic role that requires strategic thinking, sharp execution, and excellent communication to create win-win outcomes.

A successful candidate will be highly-motivated and self-directed with expertise in juggling multiple accounts and working in a fast-paced environment. 

What You Will Do

• Build and implement co-marketing programs that strengthen partner relationships and drive revenue.
• Plan and launch marketing campaigns in close collaboration with strategic partners.
• Equip partners with resources, playbooks, training materials, and product updates to drive adoption.
• Work closely with Creative to build high caliber marketing assets (pitch decks, playbooks, paid media ads, whitepapers, videos, etc.) 
• Work closely with data teams to define success metrics, implement tracking, and optimize campaigns. 
• Turn successful experiments into repeatable, high-impact playbooks.
• Build strong partner relationships to foster collaboration and long-term success.

What We Are Looking For

• 5+ years  in product and/or partner marketing 
• You have a deep understanding of the enterprise deal cycle and consumer marketing programs that drive scale. 
• You are a storyteller, pitching ideas and concepts comes naturally to you. You can turn ambiguous ideas into inspiring revenue driving content. 
• You’ve worked extensively with creative teams and can communicate in marketing briefs.
• You have excellent verbal and written communication skills.
• Experience at a highly dynamic, high-growth tech company.
• Experience using AI tools in your day-to-day work to improve speed, creativity, and decision-making.

Bonus points if

• You have agency, lifecycle, and content marketing experience
• Experience in the payments, financial technology industry

The Role

As a Technical Support Engineer, you will serve as the technical anchor for our support operations. You exemplify excellence in every response - whether to a business customer or an end-user - intuitively adapting to their distinct perspectives. You do not just close the tickets assigned to you; you take ownership of a healthy queue, ensuring the entire operation runs smoothly.

In this role, you will act as the primary escalation point for complex connectivity challenges that stump our Tier 1 partners. You will navigate the entire technical stack - from debugging API logs to troubleshooting live network connectivity issues for end-users. You will act as a bridge, translating technical root causes into clear solutions for customers while feeding critical insights back to our Product and Engineering teams. You ensure that when a user needs to connect, the Gigs platform delivers.

This role is located in our New York hub. 

What You Will Do

• Drive Technical Resolution - Go beyond standard fixes to deconstruct complex provisioning and API failures. You will investigate the "why" behind an error to prevent it from recurring.
• Troubleshoot Connectivity - Serve as the domain expert for network-related incidents. Whether it’s a failed SIM activation or an outage, you will diagnose the issue and guide customers to a resolution.
• Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will unblock them on escalated tickets and provide the technical guidance they need to handle less complex issues independently.
• Translate & Document - You will turn technical findings into accessible documentation and clear customer communication, ensuring knowledge is shared rather than siloed.
• Shape the Platform - You are the customer advocate in the room with Engineering. You will use support data to champion bug fixes and feature improvements that directly enhance the Gigs API and dashboard.

What We Are Looking For

• Technical & Customer Background - You have 2-3 years of experience in a technical role with customer-facing components. We are less concerned with job titles and more interested in your ability to bridge the gap between technology and users.
• Troubleshooting Toolkit - You are comfortable using tools like Postman to debug APIs and have a grasp of core technical concepts (Webhooks, REST, request tracing, etc.) to trace technical process flows.
• Problem-Solving Mindset - You don’t just follow a runbook, you are comfortable investigating ambiguity and finding answers in a fast-changing environment.
• Communication Mastery - You combine strong communication skills with a technical background, allowing you to easily understand our platform and communicate complex concepts to our customers.
• Operational Agility - You take ownership of your queue, prioritizing urgent external requests alongside internal improvement projects without needing constant supervision.

Salary Range: $150000 - $180000 USD

The Role

As our Head of Communications, you’ll shape how Gigs shows up. We are the first in our category and our ambition is to build a beloved brand. In partnership with Gigs’ leadership, marketing, people, and product teams, you will design and execute a communications strategy that builds our reputation, attracts enterprise customers, and top talent. 

Gigs is at a unique inflection point and we have lots of stories to tell. The ideal candidate combines exceptional strategic storytelling skills with strong execution to turn these stories into headlines. 

The role is based in either one of our US Hubs (San Francisco or New York). 

What you’ll do

• Build our communications function: Run a communications function that catalyzes Gigs’ growth and brand ambitions.
• Shape and evolve Gigs company narrative: Working closely with internal teams, partners, and customers, you will lead the messaging work that defines how Gigs is perceived.
• Establish Gigs’ executive positioning: Elevate the profiles of Gigs founders and executive team through securing speaking slots, podcast appearances, and media opportunities. 
• Run media and analyst relations: Own and expand our journalist, analyst, and influencer relationships in the US and beyond.
• Proactively source stories: You’ll always be on the lookout for the next announcements, sourcing opportunities across internal and external stakeholders.

What We Are Looking For

• Deep communications and media relations expertise: 10+ years of experience running communications for high-growth tech companies or top-tier agencies. 
• US media insider: You hold strong connections with top US tech and business media: these are just one ping away for you and have an extensive track record of securing impactful coverage. 
• Brand builder: You understand what great looks like when establishing a brand from scratch. Ideally, you have defined narratives for new categories before.
• Execution oriented: You have a strong execution mindset and are comfortable delivering under tight deadlines, remain calm under pressure, and know how to prioritize.
• Trusted advisor: You’re a calming presence, great listener, and comfortable providing honest guidance on topics within your field: also when selling a “no” or providing alternative options. 

The Role

At Gigs, customer support isn’t a back-office function — it’s a core part of our product. We're building a support experience that’s fast, frictionless, and scalable — powered by automation, AI, and great humans. Your job is to lead this effort.

You’ll be responsible for designing and scaling support across every dimension: our subscribers, our enterprise customers, our product flows, and our global ops partners. You’ll work cross-functionally with Product, Engineering, and Network teams to make sure customer issues go down as Gigs grows — not up.

This role reports to the Head of Product, because we believe support should be productized: self-healing flows, intuitive self-serve, and AI-first assistance. You’ll play a key role in shaping and rolling out this vision.

What You’ll Do

• Lead a high-performing support team across Tier 1–3, with a focus on speed, efficiency, and exceptional quality.
• Own outsourcing partnerships, ensuring consistent, cost-effective, high-quality service — especially for Tier 1/2.
• Scale “support as a product” for our B2B customers — handling end-user support on their behalf and turning this into a core offering.
• Automate everything that can be — from root cause detection to resolution — by working closely with our AI and product teams.
• Manage incidents and escalations with clear customer communication, structured post-mortems, and strong cross-functional coordination.
• Build with the long term in mind — setting up the right processes, tools, and KPIs to help us scale across markets and customer segments.

What We’re Looking For

• Support leadership: You’ve built and scaled support teams that thrive on efficiency, speed, and customer love.
• Product mindset: You see recurring support issues as product bugs, not team problems — and you work with engineering to eliminate them at the root.
• AI native: You're excited by what LLMs and agentic workflows can do, and have experience bringing these into production.
• Customer-first: You care deeply about delivering great experiences — whether that’s to a mobile subscriber or an enterprise CTO.
• Operational rigour: You know how to run complex ops (internally or via BPOs), and drive cost down without compromising quality.
• Tech fluency: You’re comfortable with APIs, telecom concepts, and support tooling (Zendesk, Intercom, etc).
• Data-driven: You use metrics to guide decisions and improve continuously.
• Great collaborator: You work well across teams and time zones, and know how to build trust even in tough conversations.
• Resilient and resourceful: You thrive in ambiguity and roll with the punches — startup life doesn’t faze you.

Salary Range: $230,000 - $280,000 USD