The Role

Gigs is expanding into Brazil and this role sits right at the center of that buildout. We're at an exciting inflection point: the strategic groundwork has been laid, priorities are set, and we're now fast moving into execution mode across a wide range of complex workstreams. 

As Senior Business Operations Associate, you'll be the engine that makes this happen. You'll work directly with our Brazil lead to drive execution across multiple high-stakes, ambiguous tracks, context-switching between a business development negotiation, a product requirement, and a process design challenge, often on the same day.

This isn't a support role, it's a builder role. You'll own problems end to end, drive clarity where there isn't any, and move fast to deliver results that matter. If you're energized by early-stage markets, thrive in complexity, and want to be part of building something from the ground up in one of the world's most exciting telecom markets, this is the role.

What You Will Do

• Drive the Brazil launch program - own the day-to-day execution of our most critical workstreams across commercial, legal, technical, and operational tracks, including finance, tax, compliance, CX, and SIM fulfillment. You'll keep things moving, hold stakeholders accountable, and make sure nothing falls through the cracks..
• Solve complex, ambiguous problems - take ill-defined challenges, structure them, and turn them into clear paths forward. You'll be the person who figures out what needs to happen and makes it happen.
• Coordinate across internal and external stakeholders - act as the connective tissue between Gigs' global teams (Product, Engineering, Finance, Legal, Operations) and our local partner, keeping everyone aligned and accountable.
• Build operational processes from scratch - design, adapt, and implement scalable workflows for new (local) business processes, from SIM inventory management to tax compliance and customer support.
• Support commercial and financial decisions - prepare analysis, business cases, and briefing materials that help leadership make fast, well-informed calls.
• Identify and close gaps - proactively surface risks, blockers, and inefficiencies before they become problems, and come with a proposed solution.

What We Are Looking For

• 6–10 years of experience in business operations, strategy & operations, product operations, management consulting, or a similarly high-performance environment, ideally with some exposure to early-stage or high-growth environments.
• A bias for action - you don't wait for perfect information. You structure the problem, make a call, and move. You're just as comfortable in a spreadsheet as you are in a room full of ambiguity.
• Strong business judgment - you can connect the dots across commercial, operational, and product dimensions and understand what actually matters.
• Some product sensibility - you understand how technical systems work well enough to be a credible interlocutor with engineering teams and to help shape operational requirements.
• Excellent communication - clear, concise, and confident across written and verbal formats. You can align a room of senior stakeholders or write a crisp one-pager without much help.
• Entrepreneurial and accountable - you take ownership. When something's yours, it gets done. You treat problems like a founder would.
• Based in São Paulo - this is a hybrid role but requires regular in-person presence.
• Portuguese fluency required; strong English is essential for working with our global team.

The Role

Gigs is growing fast across markets, and we need someone to build the operational systems that make that growth possible. That includes compliance -- but this isn't a compliance role. It's a BizOps role where regulatory work is one of the hardest and most important problems you'll solve.

You'll build workflows, design processes, ship tooling, and work across Business Development, Legal, Product, and Engineering. You'll enable how we launch new markets, how we stay compliant across jurisdictions, and how we keep internal operations tight as we scale.

This is our first hire in this area. You'll shape the function from scratch.

What You Will Do

• Build our operational infrastructure for market expansion. Own the end-to-end process for launching in new markets: regulatory readiness, product compliance checks, internal workflows, and cross-functional coordination.
• Turn regulatory requirements into systems. Work with Legal to understand what's required, then build clear, repeatable processes that the team can follow without bottlenecks. Don't just document rules -- make them run.
• Automate before it breaks. Partner with Engineering and Product to embed controls into our systems early. Reduce manual work. Build things that scale before they need to.
• Own filings, registrations, and reporting. Manage our ongoing regulatory obligations across jurisdictions. Track deadlines. Make sure nothing slips.
• Run audits. Develop audit frameworks for internal operations and customer-facing processes. Keep them current.
• Track compliance health. Define metrics, build dashboards, flag problems early, fix them fast.
• Keep documentation sharp. Maintain policies, procedures, and process docs that are clear, findable, and up to date.
• Stay ahead of regulatory changes. Monitor new requirements across target markets. Build implementation plans before deadlines arrive.

What We Are Looking For

• 5+ years in business operations, ideally at a fintech, payments company, or other regulated tech business.
• You've built or scaled operational systems in a fast-moving environment. You know how to take a messy process, structure it, and make it run.
• Real experience with compliance or regulatory work -- not as a lawyer, but as someone who's turned regulatory requirements into working processes across areas like product compliance, vendor risk, or cross-border operations.
• Comfortable with tooling: GRC systems, databases, workflow automation. You don't need to be an engineer, but you can build things using AI.
• Strong communicator. You can explain a regulatory filing to an engineer and a process gap to a lawyer.

Bonus if you have experience in telecoms, fintech, or B2B SaaS.

The Role

As an Operations hire for Gigs for Work, you'll be the operational backbone of one of our fastest-growing verticals. This is a high-ownership, execution-focused role, where you'll own relationships with 50+ carriers across the globe, integrate them into our systems, and ensure every touchpoint operates with precision and consistency as we scale.

You’ll work closely with Connectivity, Product, and Go-To-Market to turn local carrier agreements into long-term, high-functioning partnerships. This role rewards people who thrive on complexity, take pride in getting the details right, and can hold a lot of moving pieces without dropping any of them.

What you will do

• Own carrier relationships end-to-end: from onboarding newly signed carriers to maintaining and deepening those relationships over time across multiple countries and regions.
• Lead carrier integrations into Gigs systems, coordinating across internal teams and external partners to make each launch smooth and scalable.
• Be the primary point of contact for carrier accounts: managing day-to-day communications, resolving issues quickly, and building trust over time.
• Work closely with Product to surface carrier feedback, flag operational blockers, and help shape tooling that reduces friction across the board.
• Build and maintain runbooks, documentation, and workflows that allow the team to operate consistently as we scale across new carriers and countries.

What we are looking for 

• 3+ years of hands-on operational experience in a high-performance environment in roles such as Product Operations, BizOps, and Strategy & Operations at a fast-scaling tech company.
• Proven track record of managing external partners or vendor relationships
• Experience building scalable and automated operations from 0 to 1.
• Excellent written and verbal communication skills, you can drive alignment and clarity across internal and external stakeholders.
• Highly organized and detail-oriented: you bring rigor to your work, stay ahead of open threads, and maintain a high standard of follow-through across every account and workstream. A collaborative, low-ego mindset and the ability to influence without authority.
• You’re a proven operator who gets up to speed fast, juggles context across multiple workstreams, and takes genuine pride in making complex things work reliably.