• 1-3 years of experience in customer service/support capacity troubleshooting technical issues.
• Excellent verbal and written communication skills in Italian and English.
• Expert level Excel skills, including creation of pivot tables and reports.
• Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Comfort speaking with customers by telephone, email and chat.
• Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
• Strong analytical skills with the ability to problem solve well-judged decisions.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners utilize Geotab products by diagnosing and resolving complex hardware and software-related issues. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Technical Support Specialist your key area of responsibility will be providing technical expertise on database setup, device troubleshooting, and portal configuration while delivering product training to resellers. You will be responsible for the implementation of technical solutions via phone, chat, and email, as well as managing the return/exchange process and escalating severe concerns to management. You will also need to provide regular support for global strategic initiatives to ensure the security and confidentiality of customer data. You will need to work closely with Geotab’s internal departments, partners, and sales representatives, as well as communicate with external customers to resolve complaints.

To be successful in this role you will be a strong team player with excellent interpersonal skills and the ability to clearly communicate technical concepts in both Italian and English. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

How you'll make an impact:

• Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
• Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
• Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
• Manage, develop and deliver product service training directly to resellers and customers.
• Provide successful resolution to all customer complaints.
• Report escalating and severe concerns/issues to management.
• Preserve the confidentiality and security of customer data and information.
• Support Geotab global strategic initiatives.

What you'll bring to the role:

• 1-3 years of experience in customer service/support capacity troubleshooting technical issues.
• Excellent verbal and written communication skills in Italian and English.
• Expert level Excel skills, including creation of pivot tables and reports.
• Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Comfort speaking with customers by telephone, email and chat.
• Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
• Strong analytical skills with the ability to problem solve well-judged decisions.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).