CLIENT ENGAGEMENT SPECIALIST

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest rare disease data sets. For more information, please visit www.genedx.com. 

This is a full-time, on-site position in Gaithersburg, MD

Summary  

We operate with the conviction that what is best for our customers (patients, their families, and the clinicians, payers, and partners who serve them) must be embedded in every aspect of our work. 

At GeneDx, we believe: 

• Genomic information has broad utility, and every person should have access to their genome delivered expertly, ethically, and responsibly -- to guide health decisions throughout life. 
• The transition from hypothesis-based to genome-guided healthcare will improve outcomes for patients and the healthcare system, that benefit society as a whole.  
• Genomics will radically transform therapeutic development, bringing better therapies to patients faster, and patients should control and can direct the use of their genomic information to benefit both themselves and advance scientific understanding that helps others.   
   

In support of these beliefs, we value:  

• Openness, Accountability, Simplicity, Curiosity, Rigor, Efficiency, Equitability, Integrity, Humility, and Bravery. 
   

Through this value system we aim to revolutionize healthcare and change lives by unlocking the answers from within, bringing better health from genomics to patients around the world.  
 

More about the role  

The Client Engagement Specialist will provide exceptional customer service, and laboratory related communication regarding specimen submissions. This also includes releasing results to healthcare professionals, and their patients. As well as, handling all customer service contact received by telephone and/or electronically.  

Job Responsibilities 

• Provide exceptional customer service to patients and healthcare providers 
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. 
• Understanding of healthcare regulations and compliance requirements to ensure all activities are conducted in accordance with established protocols. 
• Ensure accuracy in entering and maintaining patient information and handling medical documentation. 
• Ability to communicate effectively with patients, healthcare providers, and team members both verbally and in writing. 
• Answer incoming calls and respond to inquiries promptly and professionally 
• Place client supply orders and arrange for medical kit shipments 
• Review and manage consent forms, medical hold forms, faxes, and work in inbound and outbound queues 
• Utilize medical terminology for clear communication with patients and healthcare professionals 
• Report laboratory results following established protocols and assist clients with test requirements, specimen submission, and other laboratory policies and procedures 
• Analyze and resolve customer concerns or issues effectively by utilizing appropriate resources. 
• Work with clients for missing information such as insurances, ICD 10/CPT, notes, consents, and demographics 
• Collaborate with other team members to ensure a seamless customer experience 
• Provide client education/reeducation regarding general billing and non-billing related issues as needed 

 People Manager 

• No  

Education, Experience, and Skills 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of medical terminology to effectively communicate with patients and healthcare providers 
• Strong data entry skills with a high level of accuracy and attention to detail 
• Excellent phone etiquette and interpersonal skills to provide outstanding customer service 
• Ability to communicate clearly and effectively 
• Passionate about providing excellent customer service in the healthcare industry 
• Must be able to multi-task in a fast-paced environment 
• Ability to handle stressful or difficult situations with the ability to deescalate calmly and professionally 
• Comfortable interacting with technical staff and other departments 
• Driven and focus minded to work within a remote setting

Preferred 

• 1-3 years clinical laboratory, physician’s office, and/or healthcare, insurance and/or billing customer service experience 
• Bilingual preferred

Competencies 

Mathematical, computer, reasoning, and language skills at the professional level. 

 Certificates, Licenses, Registrations 

• None  

Work Environment 

This is a fully onsite position. The employee will work from our office location in Gaithersburg, MD five days per week. Work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Standard office equipment including computer, phone, and video conferencing tools are used. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include: 

• Sitting for extended periods (up to 8 hours per day) 
• Repetitive use of hands and fingers for typing and mouse operation 
• Visual acuity for reading computer screens and documents 
• Ability to communicate effectively via phone and video calls 
• Occasional lifting of up to 10 pounds (office supplies, equipment) 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 
 
Acknowledgements 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.     

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Important: This position requires a four-day, 10-hour work schedule with shifts ranging from Tuesday through Friday and including Saturdays. Standard weekday hours are 9:00 AM to 7:30 PM, while Saturday hours are 10:00 AM to 8:30 PM including a pay shift differential.

Summary

The Accessioner I is responsible for the receiving and accessioning of all patient specimens, and following established policies and procedures, in a professional manner.

Job Responsibilities

• Learns and follows the established standard operating procedures for sample handling and record keeping.
• Receives and triages patient specimens.
• Assigns each specimen an accession number and creates a patient chart.
• Enters patient information into LIMS database, with strict adherence to HIPPA laws.
• Transports all accessioned specimens to the DNA extraction team and/or cell culture team, as appropriate.
• Label patient documents with barcode for later scanning of patient charts through OnBase.
• Identify problems that may adversely affect test performance, takes authorized corrective action, and notifies key individuals.
• Adhere to quality control policies and documents all quality control activities.
• Additional duties maybe assigned.

Education, Experience, and Skills

• High School diploma or equivalent is required. 
  • AS or BS degree in chemistry, biology, or related science field preferred.
• Strong computer and typing skills (a Typing Test will be required).
• Attention to detail and accuracy are critical.
• Ability to work well independently and within a team.
• Ability to work in a high volume, fast paced work environment.
• Data Entry experience preferred.

Physical Demands

• Ability to stand, walk, and sit for extended periods.

Work Environment 

• Work is primarily performed in an office setting with a typical climate-controlled environment.
• Occasional exposure to manufacturing or warehouse areas, which may involve loud noises, dust, and varying temperatures.

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

This is an on-site position in Gaithersburg, MD, and the available shift is 11:30 am-8 pm ET 

The Billing Support Specialist I is an entry-level position responsible for providing outstanding customer service to patients and healthcare providers regarding billing inquiries. This role supports the billing team by managing client and patient questions, resolving payment issues, and ensuring accurate data entry. The ideal candidate is detail-oriented, eager to learn, and passionate about helping others in a healthcare setting.  

Job Responsibilities 

• Respond to patient and provider billing inquiries via phone and email, ensuring prompt and professional service. 
• Participate in a rotational schedule, alternating between managing inbound calls and handling emails, tickets, outbound calls, and problem resolution. 
• Enter and maintain accurate patient information in billing systems. 
• Review and process forms, including medical hold forms and faxes, and manage inbound/outbound queues. 
• Investigate and resolve basic billing discrepancies, process payments, refunds, and adjustments. 
• Maintain detailed records of customer interactions and transactions. 
• Collaborate with finance and customer service teams to support seamless billing operations. 
• Educate clients on general billing-related issues as needed. 
• Contact clients and insurance companies to obtain information for prior authorization and claim submission. 
• Navigate various payor types, including commercial/private payors, Medicare, and Medicaid. 
• Identify opportunities for process improvements and contribute ideas to enhance billing procedures. 

 People Manager  

• No 

 Education, Experience, and Skills  

• High school diploma or equivalent required; associate degree in a related field preferred. 
• Basic knowledge of medical terminology (training provided). 
• Strong data entry skills with attention to detail and accuracy. 
• Excellent phone etiquette and interpersonal skills. 
• Ability to communicate clearly and effectively, both verbally and in writing. 
• Passion for providing excellent customer service in the healthcare industry. 
• Ability to multitask in a fast-paced environment. 
• Calm and professional approach to stressful or difficult situations. 
• Comfortable working in a remote setting. 
• Proficiency in Microsoft Office; experience with billing software (Xifin, Careviso) and Salesforce is a plus. 
• Ability to work independently and as part of a team. 
• High level of empathy and customer service orientation. 

Preferred: 

• 1 year of experience in a billing, customer support, or healthcare setting is a plus. 
• Bilingual skills are a plus. 

 Certificates, Licenses, Registrations 

• None 

Work Environment 

This is a fully onsite position. The employee will work from our office location in Gaithersburg, MD five days per week. Work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Standard office equipment, including computer, phone, and video conferencing tools are used. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role with physical demands, including: 

• Sitting for extended periods (up to 8 hours per day) 
• Repetitive use of hands and fingers for typing and mouse operation 
• Visual acuity for reading computer screens and documents 
• Ability to communicate effectively in person, by phone, and via video 
• Occasional standing, walking, and reaching for files or supplies 
• Occasional lifting of up to 15 pounds (files, office supplies, equipment) 
• Ability to commute to the office location as required 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

This is a hybrid role requiring 2-3 days onsite in Gaithersburg, MD

The Procurement Specialist is a professional role responsible for independently managing and executing procurement activities that support GeneDx’s operational, financial, and compliance objectives. This position exercises judgment and discretion in evaluating purchasing needs, engaging suppliers, supporting sourcing and contract activities, and ensuring procurement decisions align with company policies, risk standards, and business priorities. 

The role requires the ability to analyze information, assess risk, apply procurement policy, and collaborate cross-functionally to influence outcomes. The successful candidate demonstrates strong business acumen, analytical thinking, and the ability to balance strategic considerations with detailed execution in a fast-paced, regulated environment. 

 Job Responsibilities 

The responsibilities listed below reflect the primary, routine duties of this position. Other duties may be assigned as business needs evolve. 

 Manage Purchase Requests:  

• Independently manage purchase requests and procurement activities for a range of goods and services, applying professional judgment to ensure compliance with company policies and business objectives. 
• Evaluate requisitions for completeness, appropriateness, and risk, and determine the most effective procurement approach based on spend level, complexity, and business impact. 

 Sourcing & Competitive Bid Support 

• Support competitive sourcing initiatives by developing RFQs/RFPs, analyzing supplier proposals, documenting selection rationale, and providing recommendations to internal stakeholders. 
• Apply analytical and critical thinking skills to compare supplier offerings and assess total cost, risk, and qualitative factors. 

 Supplier Negotiations: 

• Engage directly with suppliers to negotiate pricing, service levels, delivery timelines, and commercial terms, exercising discretion to balance cost, quality, risk, and operational needs.  
• Identify and resolve supplier issues by analyzing root causes and recommending solutions that support continuity of service and value creation. 

 Vendor Onboarding & Risk Management 

• Lead vendor onboarding activities, ensuring appropriate due diligence, documentation, and risk reviews are completed in accordance with company standards. 
• Partner with Legal, Finance, and other stakeholders to address compliance, risk, and control considerations throughout the vendor lifecycle. 

 Contract Support & Analysis 

• Support the preparation, review, and analysis of contracts, statements of work, and amendments by identifying commercial, operational, and compliance considerations and escalating issues as appropriate. 
• Ensure procurement activities align with contractual requirements and internal approval protocols. 

 Cross-Functional Collaboration 

• Act as a procurement subject matter resource to internal business partners, advising on procurement processes, timelines, and best practices. 
• Collaborate with Legal, Accounting, Finance, and Accounts Payable to resolve issues, support audits, and improve procure-to-pay effectiveness. 

 Financial & System Accountability 

• Coordinate with Accounts Payable to resolve invoice discrepancies and ensure accurate and timely payment. 
• Maintain accurate procurement records and generate reports in NetSuite to support transparency, audit readiness, and management decision making. 

 Policy & Compliance Stewardship 

• Apply and reinforce procurement policies, controls, and Delegation of Authority requirements, exercising independent judgment to identify exceptions, risks, or non‑standard scenarios. 

People Manager 

• No 

 Education, Experience, and Skills 

• Bachelor’s degree (BA/BS) required, or equivalent combination of education and professional experience  
• 1–3 years of professional procurement or related business experience, preferably in a high volume or regulated environment  
• Demonstrated ability to exercise independent judgment, analyze information, and make recommendations that impact business outcomes  
• Strong attention to detail and problem-solving skills 
• Solid understanding of procurement processes, policies, and internal controls  
• Strong written and verbal communication skills, with the ability to engage effectively with stakeholders at multiple levels  
• Proven organizational and prioritization skills, with the ability to manage multiple competing priorities  
• Proficiency in Microsoft Office, including strong Excel skills 
• Experience using NetSuite or similar ERP systems for purchasing and reporting preferred 
• Biotech, healthcare, or life sciences industry experience preferred 
• Familiarity with compliance frameworks such as SOC 2, SOX, or regulated procurement environments preferred 

Certificates, Licenses, Registrations 

• N/A 

 Work Environment 

 This is a hybrid position requiring both in-office and remote work. The employee will work from our office location in Gaithersburg, MD and remotely from a home office or other suitable location with reliable high-speed internet access. In-office work is performed in a professional office setting with standard lighting, temperature control, and low to moderate noise levels. Remote work is performed in a climate-controlled environment. Standard office equipment including computer, phone, and video conferencing tools, is used in both settings. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role with physical demands including: 

• Sitting for extended periods (up to 8 hours per day) 
• Repetitive use of hands and fingers for typing and mouse operation 
• Visual acuity for reading computer screens and documents 
• Ability to communicate effectively in person, by phone, and via video 
• Occasional standing, walking, and reaching for files or supplies 
• Occasional lifting of up to 15 pounds (files, office supplies, equipment) 
• Ability to commute to the office location as required 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Acknowledgements 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.     

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Summary
The Lab Technician for OneLab, performs an entry level role in the testing of clinical DNA specimens for the purpose of diagnosing genetic disease, using manual and automated methods in a team environment, and following established policies and procedures, in a professional manner.

Important: Interested candidates should be open to working alternative shifts including Morning, Midday, or Evening hours, which may include weekends; shift differentials are provided for Midday, Evening, and all weekend shifts. This will be reviewed during the initial phone screen.

Job Responsibilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learns and follows the established standard operating procedures for specimen handling and processing, test analysis, record-keeping, and reporting of results to team leads, supervisors and test managers, where such tests require the exercise of limited independent judgment and responsibility.
• Adheres to quality control policies; documents all quality control activities, instrument and procedural calibrations, reagent preparation and testing, and instrument maintenance performed.
• Identifies problems that may adversely affect test performance, takes authorized corrective actions, and notifies key individuals.
• Detects when test performance is not within acceptable levels. Documents all corrective action.
• Always be able to document that proficiency testing is performed in the same manner as patient testing.
• Meets or exceeds target workload with high accuracy and attention to detail.
  • Other duties may be assigned

Education, Experience, and Skills 

• Bachelor’s degree in medical technology, laboratory science, or in one of the chemistry, physical, or biological sciences and meets CLIA, CAP, and New York State CLEP personnel standards criteria.
• Prior experience preferred but not required.
• Mathematical, computer, reasoning, and language skills at the professional level.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; sit and use hands to finger, handle, or feel. The employee is occasionally required to walk; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include color vision.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Possible contact with water (hand washing and cleaning), biohazardous body fluids, and hazardous chemicals.
• Sufficient noise and interruptions to cause distraction and stress.
• Extended periods of stationary computer work.
• The noise level in the work environment is usually moderate.