Location: Come and join us in Warsaw, Berlin, Hamburg or Barcelona!

At Freenow by Lyft, we are on a mission to empower smarter mobility decisions, helping people to move freely and cities to thrive. 

We are looking for an experienced Accounting Specialist to join our team. In this role, you will support accounting operations within a dynamic business environment and contribute to the continuous improvement of our financial processes.

YOUR DAILY ADVENTURES WILL INCLUDE:

• You take ownership of the accounting processes for one international subsidiary, working closely with local advisors and external service providers.
• You are responsible for preparing monthly group reporting, coordinating intercompany transactions, and meeting challenging deadlines without compromising quality.
• You ensure the timely and high-quality preparation of annual financial statements for the subsidiary, in close cooperation with our tax advisors, while also managing the annual external audit.
• You serve as the key point of contact between the local operational teams and the Group Consolidation Team, ensuring that financial data supports effective business decision-making.
• You will play a central role in the medium-term transition of accounting functions from external to in-house operations.

TO BE SUCCESSFUL IN THIS ROLE:

• You hold a degree in economics, accounting, or a comparable qualification.
• You have relevant professional experience in accounting (typically corresponding to 3-5 years), with exposure to Polish entities.
• You possess strong knowledge of local Polish accounting standards, supported by analytical thinking and a strong grasp of financial data.
• You demonstrate a high level of ownership and responsibility in your area of work, with a structured, detail-oriented approach and the ability to manage fast-close processes within an international group.
• You are proficient in MS Office, particularly Excel, and have experience working with common accounting software (e.g., Business Central, CCH Tagetik).
• Fluency in English and Polish is required due to regular interaction with local stakeholders and internal teams.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Warsaw, Berlin, Hamburg or Barcelona!

At Freenow by Lyft, we are on a mission to empower smarter mobility decisions, helping people to move freely and cities to thrive. 

We are looking for an experienced Accounting Specialist to join our team. In this role, you will support accounting operations within a dynamic business environment and contribute to the continuous improvement of our financial processes.

YOUR DAILY ADVENTURES WILL INCLUDE:

• You take ownership of the accounting processes for one international subsidiary, working closely with local advisors and external service providers.
• You are responsible for preparing monthly group reporting, coordinating intercompany transactions, and meeting challenging deadlines without compromising quality.
• You ensure the timely and high-quality preparation of annual financial statements for the subsidiary, in close cooperation with our tax advisors, while also managing the annual external audit.
• You serve as the key point of contact between the local operational teams and the Group Consolidation Team, ensuring that financial data supports effective business decision-making.
• You will play a central role in the medium-term transition of accounting functions from external to in-house operations.

TO BE SUCCESSFUL IN THIS ROLE:

• You hold a degree in economics, accounting, or a comparable qualification.
• You have relevant professional experience in accounting (typically corresponding to 3-5 years), with exposure to Polish entities.
• You possess strong knowledge of local Polish accounting standards, supported by analytical thinking and a strong grasp of financial data.
• You demonstrate a high level of ownership and responsibility in your area of work, with a structured, detail-oriented approach and the ability to manage fast-close processes within an international group.
• You are proficient in MS Office, particularly Excel, and have experience working with common accounting software (e.g., Business Central, CCH Tagetik).
• Fluency in English and Polish is required due to regular interaction with local stakeholders and internal teams.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Warsaw, Berlin, Hamburg or Barcelona!

At Freenow by Lyft, we are on a mission to empower smarter mobility decisions, helping people to move freely and cities to thrive. 

We are looking for an experienced Accounting Specialist to join our team. In this role, you will support accounting operations within a dynamic business environment and contribute to the continuous improvement of our financial processes.

YOUR DAILY ADVENTURES WILL INCLUDE:

• You take ownership of the accounting processes for one international subsidiary, working closely with local advisors and external service providers.
• You are responsible for preparing monthly group reporting, coordinating intercompany transactions, and meeting challenging deadlines without compromising quality.
• You ensure the timely and high-quality preparation of annual financial statements for the subsidiary, in close cooperation with our tax advisors, while also managing the annual external audit.
• You serve as the key point of contact between the local operational teams and the Group Consolidation Team, ensuring that financial data supports effective business decision-making.
• You will play a central role in the medium-term transition of accounting functions from external to in-house operations.

TO BE SUCCESSFUL IN THIS ROLE:

• You hold a degree in economics, accounting, or a comparable qualification.
• You have relevant professional experience in accounting (typically corresponding to 3-5 years), with exposure to Polish entities.
• You possess strong knowledge of local Polish accounting standards, supported by analytical thinking and a strong grasp of financial data.
• You demonstrate a high level of ownership and responsibility in your area of work, with a structured, detail-oriented approach and the ability to manage fast-close processes within an international group.
• You are proficient in MS Office, particularly Excel, and have experience working with common accounting software (e.g., Business Central, CCH Tagetik).
• Fluency in English and Polish is required due to regular interaction with local stakeholders and internal teams.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Berlin or Hamburg

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. 

We are leading the future of autonomous mobility  in Europe and are now hiring a Senior Partnership Manager - Autonomous Vehicle to drive AV partnerships for Freenow by Lyft, working across the AV ecosystem in multiple countries. You will manage European partner relationships end-to-end, cultivate a pipeline of new opportunities, and ultimately help establish Lyft as the region's preferred AV commercialisation partner. This highly collaborative, fast-paced role offers significant autonomy,  a chance to decisively shape an emerging industry, and a position as Lyft's most senior AV partnership  presence in Europe. 

The ideal candidate brings a proven track record of owning complex, ’first of a kind’  multi-party commercial relationships, from initial deal structuring through long-term growth. Prior experience in the European mobility or automotive ecosystem is a plus. You are an expert communicator, able to confidently manage complex negotiations and operate at the executive level with diverse partners across different cultures and geographies. You excel at building trusted relationships from scratch, navigating ambiguity, and driving critical deals forward with minimal day-to-day oversight. 

Be ready to work at the cutting edge of mobility in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Own Lyft Europe’s AV partner relationships end-to-end, serving as the primary external point of contact for partner leadership in the region
• Steer negotiations across our partnerships, coordinating input from cross-functional specialists and navigating complex commercial structures 
• Lead European top-of-funnel origination, identifying, qualifying, and advancing new AV partner conversations across the European ecosystem
• Track partner deliverables and milestones across active partnerships, proactively flagging risks and resolving commercial issues before they escalate
• Manage ongoing partner relationships and own the vision for our in-flight deployments, identifying opportunities to expand the scope and scale of each partnership
•  
• Manage partner-side reporting obligations and ensure Lyft's commitments are met on time and to a high standard
• Serve as Lyft's eyes and ears in the European AV market — tracking new entrants, funding rounds, partnerships, and competitive moves to inform pipeline prioritisation and strategy
• Work closely with the wider Freenow teams across Europe to ensure alignment on European market strategy and leverage local expertise and relationships
• Represent the European perspective in Lyft's global AV Business Development strategy discussions

TO BE SUCCESSFUL IN THIS ROLE:

• 7+ years of experience in strategic partnerships with deep knowledge of the European automotive or mobility ecosystem
• Established relationships with European AV companies, OEMs, or fleet operators
• Demonstrated track record of owning senior-level commercial relationships with complex, multi-party stakeholders
• Strong commercial instincts, able to read a deal structure, identify risks, and negotiate effectively
• Comfortable operating with significant autonomy in a remote setup, able to represent Freenow/Lyft at a senior level externally without close day-to-day oversight
• Excellent written and verbal communication skills in English; additional European languages (German,French, Spanish) are a plus
• Experience working with or across Chinese technology companies is a plus
• Prior exposure to the EU mobility regulatory landscape is a plus

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Hamburg or Berlin 

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are hiring a proactive and a highly motivated problem-solver to join our team as a Strategy Manager in this brand new open role to Act as the primary project owner for dedicated projects within the Lyft European Autonomous Vehicles Program, serving as the central PMO to ensure seamless coordination between internal teams and global stakeholders (e.g., Lyft, Freenow, AV Partners, Suppliers, etc.). The successful candidate will have a strong background in business strategy and Project Management and will thrive in our collaborative and forward-thinking team, which is committed to innovation and growth.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate colleagues who strive for excellence and like to have fun.  Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• European AV Program Management: Act as the primary project owner for dedicated projects within the Lyft European Autonomous Vehicles Program, serving as the central PMO to ensure seamless coordination between internal teams and global stakeholders (e.g., Lyft, Freenow, AV Partners, Suppliers, etc.).
• Execution & Milestone Tracking: Drive project timelines, manage complex workstreams, identify risks, and ensure the successful delivery of AV-related initiatives across European markets.
• Stakeholder Alignment: Facilitate communication and alignment between local operations and global partners to ensure the AV program meets strategic objectives.
• AV Strategic Roadmap: Develop and execute the AV strategy, identifying new business opportunities, analyzing market trends, and exploring "beyond mobility" innovations.
• Strategic Frameworks: Support the yearly and quarterly strategy planning processes and the creation of Lyft’s strategic framework.
• Executive & Shareholder Reporting: Assist in the creation of regular Supervisory Board Reports and or other materials for company All-Hands meetings (Strategy Updates/Performance Reporting).
• SMT Support: Provide support for the creation of ad-hoc requests from the Senior Management Team (SMT)
• In-house Consulting: Outside of the AV focus, the candidate may act as a project manager for high-impact, cross-functional projects as required by the company’s Senior leadership.
• Scope of Projects: These may include organizational changes, M&A activity, go-to-market strategies for new services, business opportunity research, sustainability initiatives and others.

TO BE SUCCESSFUL IN THIS ROLE:

• 3+ years of relevant experience in strategy and project management in consulting or high growth technology 
• Bachelor’s degree in  Business, Economics, or a related field. 
• Optionally specialized Project Management certifications (e.g. PRINCE2, IPMA, PMP)  
• Excellent communication skills, with a proven ability to translate complex financial and technical concepts into actionable insights for both technical and senior executive audiences. Advanced proficiency in creating presentations and corporate reports is required.
• Demonstrated success in working with senior leaders and external partners to influence investment decisions and drive significant business outcomes.
• A strong analytical focus on detail, accuracy, and strategic thinking.
• Experience working specifically with Autonomous Vehicles (Desired) 

• Fluent in English 

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: We are flexible! Come and join us either in Hamburg, Berlin or Barcelona 

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for a Data Lead for our FinTech Product organization (m/f/d) to drive data-centric strategy across our financial products and fraud prevention capabilities. You will use data to balance growth, user experience, and marketplace risk — ensuring our payment, payout, and fraud prevention products are safe, scalable, and high-performing.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate data professionals who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

The FinTech Data team plays a pivotal role in driving data-centric processes, analyses, experiments, and strategic development for the FinTech Product organization. 

As the Lead of the FinTech Data team, you will be at the forefront of translating data insights into tangible business value. Working in close collaboration with Product leaders in Fraud & Risk, Payments, and User Experience topics, you will establish effective communication channels between the data team and the broader Product  organization. Your role will extend to collaborating with fellow Data Leaders and Principals, fostering cross-domain teamwork, and ensuring the adoption of industry best practices.

Your primary responsibility will be to lead a dynamic cross-functional data team consisting of Data Analysts, Data Scientists, and Data Engineers. Through your leadership, you will empower and coach the team, enabling them to deliver optimal results across FinTech’s critical domains. If you are eager to uncover new potential and contribute to propelling Freenow to a stronger position, here is your chance to make a significant impact.

In more detail this means… 

• By using strategic thinking based on the FinTech business function and company’s strategy, help the team to identify, understand, structure, and solve complex problems across payments, fraud prevention, credit risk, and payout operations, and improve and productionize high-value data products
• Owning and advancing fraud prevention data procedures, balancing customer experience with risk mitigation. Guide the team on identifying fraud patterns, building creditworthiness models, and ensuring the right balance between prevention and user conversion
• Motivating your team to deliver amazing data products by focusing on the outcome rather than output, besides ensuring that the team has the right level of information to make informed decisions across all FinTech domains
• Aligning with your stakeholders to deliver the highest impact with available capacities, always seeking to improve the existing and striving for decisions and actions that drive our business’s success
• Ensure we are launching valuable experiments, with reliable test designs, besides using statistical methods to measure the impact of FinTech features and risk-related improvements, and make sure that we are launching the correct changes in our financial products
• Mentoring and coaching team members in order to help them grow professionally to the next level, cultivating a growth and continuous learning mindset, leading by example and being a role model
• You will steer our FinTech products’ data strategy, informing which features should be developed and which changes should be made to ensure safe, scalable, and efficient financial flows for millions of users

TO BE SUCCESSFUL IN THIS ROLE:

• You have curiosity in your essence, which motivates you to answer WHY things happened, not only scratching the surface, but aiming for well-founded actionable results
• Previous experience in leading and developing top performing data teams, preferably within tech, product, or FinTech organizations. Experience managing cross-functional teams with mixed data disciplines (Analysts, Scientists, Engineers) is highly valued
• Exceptional analytical skills, lateral thinking, and proven experience in solving highly challenging problems 
• A history of leading and supporting successful data projects and the ability to define and communicate project objectives, resources, timelines and methodologies clearly to all stakeholders
• Understanding of payment processes, fraud prevention, and credit risk. Familiarity with industry standards, fraud patterns, and creditworthiness modelling is a strong advantage
• Hands-on mentality, not afraid to proactively get their hands dirty in order to accelerate the generation of new insights
• Very good knowledge of SQL, databases, and statistical programming tools (e.g. Python, R)
• Good understanding and hands-on experience in analysing and interpreting A/B test results, backed by statistical knowledge. Experience in causal methodologies is a plus
• You understand how to engage and influence decision-makers by using data visualisation and storytelling
• Have excellent English communication skills, being capable of interacting and coordinating with internal and external stakeholders in steering end-to-end processes and projects

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work. 

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us either in Barcelona, Berlin or Hamburg!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for an experienced CRM Manager to join our diverse and driven team. In this role, you’ll play a key part in achieving ambitious growth targets by engaging and retaining our global user base through impactful, data-driven CRM strategies.

YOUR DAILY ADVENTURES WILL INCLUDE:

• As part of the central CRM team, you will: design and execute CRM strategies that activate, engage and retain users across our 9 markets
• Own end-to-end campaign delivery, from ideation to execution, across multiple channels
• Advise on global and local initiatives, ensuring the right message reaches the right user at the right time
• Drive experimentation and optimisation, setting up A/B tests, analysing results, and turning insights into actionable improvements
• Lead cross-functional projects, such as dashboard creation, lifecycle segmentation, process optimisation, and experimentation frameworks
• Manage and optimise the campaign calendar, aligning communications with lifecycle stages and business priorities
• Act as a the main point of contact for your area of CRM, collaborating closely with Marketing, Product and local teams

TO BE SUCCESSFUL IN THIS ROLE:

• 3+ years of experience in CRM, lifecycle marketing, or customer engagement, ideally at a regional or global level
• Hands-on experience with CRM platforms (experience with Braze is a strong plus)
• Strong project management and stakeholder management skills, with the ability to influence across teams and markets
• Ability to prioritize and manage multiple initiatives in a fast-paced environment
• A data-driven mindset, using both quantitative and qualitative insights to inform decisions
• Excellent communication skills in English (other European languages are a plus)

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us either in Barcelona, Berlin or Hamburg!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for an experienced CRM Manager to join our diverse and driven team. In this role, you’ll play a key part in achieving ambitious growth targets by engaging and retaining our global user base through impactful, data-driven CRM strategies.

YOUR DAILY ADVENTURES WILL INCLUDE:

• As part of the central CRM team, you will: design and execute CRM strategies that activate, engage and retain users across our 9 markets
• Own end-to-end campaign delivery, from ideation to execution, across multiple channels
• Advise on global and local initiatives, ensuring the right message reaches the right user at the right time
• Drive experimentation and optimisation, setting up A/B tests, analysing results, and turning insights into actionable improvements
• Lead cross-functional projects, such as dashboard creation, lifecycle segmentation, process optimisation, and experimentation frameworks
• Manage and optimise the campaign calendar, aligning communications with lifecycle stages and business priorities
• Act as a the main point of contact for your area of CRM, collaborating closely with Marketing, Product and local teams

TO BE SUCCESSFUL IN THIS ROLE:

• 3+ years of experience in CRM, lifecycle marketing, or customer engagement, ideally at a regional or global level
• Hands-on experience with CRM platforms (experience with Braze is a strong plus)
• Strong project management and stakeholder management skills, with the ability to influence across teams and markets
• Ability to prioritize and manage multiple initiatives in a fast-paced environment
• A data-driven mindset, using both quantitative and qualitative insights to inform decisions
• Excellent communication skills in English (other European languages are a plus)

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us either in Barcelona, Berlin or Hamburg!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for an experienced CRM Manager to join our diverse and driven team. In this role, you’ll play a key part in achieving ambitious growth targets by engaging and retaining our global user base through impactful, data-driven CRM strategies.

YOUR DAILY ADVENTURES WILL INCLUDE:

• As part of the central CRM team, you will: design and execute CRM strategies that activate, engage and retain users across our 9 markets
• Own end-to-end campaign delivery, from ideation to execution, across multiple channels
• Advise on global and local initiatives, ensuring the right message reaches the right user at the right time
• Drive experimentation and optimisation, setting up A/B tests, analysing results, and turning insights into actionable improvements
• Lead cross-functional projects, such as dashboard creation, lifecycle segmentation, process optimisation, and experimentation frameworks
• Manage and optimise the campaign calendar, aligning communications with lifecycle stages and business priorities
• Act as a the main point of contact for your area of CRM, collaborating closely with Marketing, Product and local teams

TO BE SUCCESSFUL IN THIS ROLE:

• 3+ years of experience in CRM, lifecycle marketing, or customer engagement, ideally at a regional or global level
• Hands-on experience with CRM platforms (experience with Braze is a strong plus)
• Strong project management and stakeholder management skills, with the ability to influence across teams and markets
• Ability to prioritize and manage multiple initiatives in a fast-paced environment
• A data-driven mindset, using both quantitative and qualitative insights to inform decisions
• Excellent communication skills in English (other European languages are a plus)

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Hamburg, Berlin, or Barcelona

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We're stronger than ever, rapidly scaling, and ready for you. We're seeking a Product Manager to be the next crucial member of our dynamic, diverse, and motivated team.

You will be the visionary owner of Freenow by Lyft's groundbreaking customer care products, transforming call center experiences and operational workflows. This is a deeply hands-on role where you will operate at the intersection of innovation, partnering closely with Engineering, external vendors, and Operations to relentlessly build and optimize our industry-leading solutions.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Define the goals and north star for the team and own the roadmap to achieve domain outcomes.
• Own the chat and AI experience for riders and drivers, solving customer support problems through automation, along with help center experiences and back-office tools used by customer service agents.
• Collaborate with Product Managers across Rider, Driver, Marketplace, and New Business to prevent customer contacts.
• Work closely with stakeholders, including customer service operations and country teams, to align on goals and support localization across markets.
• Write clear product specifications and define requirements, prioritize the backlog, and drive execution with a dedicated engineering team.
• Design and iterate conversation flows and define effective escalation paths to human agents within the chat experience.
• Use data to identify opportunities and improve key metrics such as containment rate and customer satisfaction.
• Work with data and engineering on prompt tuning and intent mapping, evaluate response quality, and continuously improve resolution outcomes.

TO BE SUCCESSFUL IN THIS ROLE:

• 3–6 years of product management experience, with at least 2 years relevant experience building customer support products.
• Must have domain expertise in Customer Care tool like Zendesk, Intercom or similar 
• Startup or scale-up mindset; fast execution, high ownership, metrics focused
• Past experience building chat automation products using generative AI tools
• Experience building for European Customers
• Experience working in a company which is operations heavy

BENEFITS & PERKS IN A NUTSHELL:

YOUR DAILY ADVENTURES WILL INCLUDE:

As the Go To Market Operations Manager, you will act as the strategic engine for Freenow by Lyft for Business, leading cross-functional coordination to align marketing and sales execution across all countries. Your daily adventures will include managing the architectural integrity of HubSpot and designing complex "logic engines" to automate the customer journey from lead capture to sales handoff.

You will execute technical lead routing strategies to ensure "speed to lead" targets are met while using AI-driven tools like Clay to automate repetitive tasks and enhance data enrichment. Beyond system maintenance, you will proactively identify accounts to launch automated Outbound Marketing (ABM) and re-engagement campaigns and perform weekly health audits across Salesforce and Salesloft to resolve data discrepancies. 

Ultimately, you will serve as a technical liaison, translating complex automations into clear performance reports for senior leadership to ensure a scalable and efficient operational infrastructure

TO BE SUCCESSFUL IN THIS ROLE:

• At least 3 to 5 years of relevant working experience outbound Marketing. 
• Expert-level, hands-on management of CRMs like HubSpot, Salesloft, and Salesforce.
• Proficiency with automation tools like Clay, Cargo, or Zapier, ideally including basic scripting in JavaScript or Python.
• Proven experience with Account-Based Marketing (ABM) models and tools that empower sales outbounding.
• Ability to serve as the primary contact for resolving tech stack issues and data friction.
• Excellence in technical translation and leading alignment meetings between Sales and Marketing teams.
• The ability to stay ahead of "MarTech" trends to keep the operational infrastructure competitive

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Barcelona!

We are looking for a talented and motivated Senior Backend Engineer (m/f/d) for our new Driver Onboarding team.

As part of a highly skilled, cross-functional team comprising Fullstack Engineers, Backend Engineers, a Product Manager, a Product Designer, a Data Analyst, and a technical Engineering Manager, you will help shape the future of mobility with FREENOW and assist our drivers in their daily work.

Our team is the cornerstone of the driver experience, with a core focus on streamlining the driver registration flow and ensuring the integrity of our platform through advanced document validation processes. Our mission is to provide a fast, frictionless, and secure onboarding journey for every new driver. We achieve this by:

• Designing and implementing the entire driver registration and onboarding journey, making it simple, intuitive, and fast.
• Developing and maintaining robust, automated document validation systems to ensure compliance and quick approval for drivers.
• Collaborating closely with Operations and other engineering teams to constantly optimize process automation within the document lifecycle.
• Providing self-service tools that empower drivers to efficiently manage their documentation and account details.
• Integrating key insights into internal systems, fostering collaboration across teams to improve the overall driver experience.

As a critical part of our company, this team's work directly impacts thousands of drivers and, ultimately, the experiences of millions of customers. Your contributions in this role will have a tangible and far-reaching effect on the lives of many.

As an engineer on our team, you will tackle the exciting challenges of building a best-in-class driver onboarding platform. This includes designing and building innovative, high-scale solutions for document validation and workflow automation, directly enhancing the start-to-finish experience for our drivers and ensuring the quality and compliance of our fleet. You'll be involved in every stage of product development, from ideation to implementation, ensuring a seamless and impactful experience.

We also value a mindset that challenges the status quo—constantly exploring new technologies and approaches to improve our products and maintain a state-of-the-art codebase. Beyond technical excellence, your contributions will help foster a collaborative and inspiring team culture, making our workplace an enjoyable and fulfilling environment.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Own the Feature, Own the Code – feel responsible for what you create. It all starts with bringing in your feature ideas, goes over development, testing and ends in deploying your code and monitoring it.
• Design and develop systems based on product requirements or refactorings.
• Maintain and improve the existing systems by finding bottlenecks and performance issues and improving resource usage (DB access, cache, messaging, etc.).
• Collaborate with your team members in an Agile environment, contribute to and live our agile ceremonies.
• You care about teamwork: Be accountable for all topics above, but work together with the team on them.
• Stay on top of the latest technology trends and bring best practices to our daily work.

Our Techstack: Kotlin | Java | AWS | Docker | Git | Kafka | ElasticSearch & more

TO BE SUCCESSFUL IN THIS ROLE:

• Passionate about Kotlin or Java.
• Experience with the quirks of Spring Boot or similar frameworks, automated tests and CI/CD tools.
• Familiarity with monitoring tools (i.e., Grafana, Datadog, Kibana etc.).
• Knowledge of microservices architecture.
• Keen about principles and practices of scalable web applications, such as RESTful API’s, dealing with transactions, and resiliency.
• Familiar with messaging by using Kafka or RabbitMQ.
• High level of creativity; there’s all the freedom to think outside the box.
• Be communicative, proactive, and always collaborative.
• Excellent written and verbal communication skills in English.

Nice to have: 

• Experience working with AWS or similar cloud service providers.
• Familiar with Agile methodologies such as Scrum or Kanban.
• Experience with document automation validation.
• Experience working with Large Language Models (LLMs) and AI-driven products.
• Experience in Python, particularly for data processing or AI integration tasks.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Barcelona!

We are looking for a talented and motivated Backend Engineer (m/f/d) for our Supply Driver Quality Team.

As part of a highly skilled, cross-functional team comprising Mobile Engineers, Backend Engineers, a Product Manager, a Product Designer, a Data Analyst, and a technical Engineering Manager, you will help shape the future of mobility with FREENOW and assist our drivers in their daily work. 

Our team is dedicated to enhancing the Quality of Service (QoS) for drivers, ensuring they have the tools and insights needed to deliver exceptional service. We achieve this by:

• Measuring and analyzing driver performance, providing actionable metrics to both drivers and internal teams.
• Supporting document processes and document automatic validation processes, collaborating with other teams and Operations to maintain and increase the automation of document and validation processes.
• Enabling self-service capabilities, empowering drivers to manage their accounts efficiently.
• Providing access to support tools, ensuring drivers receive timely assistance.
• Integrating key insights into internal systems, fostering collaboration across teams.

As a critical part of our company, this team's work directly impacts thousands of drivers and, ultimately, the experiences of millions of customers. Your contributions in this role will have a tangible and far-reaching effect on the lives of many.

As an engineer on our team, you will tackle exciting challenges, including designing and building innovative products that enhance urban mobility—creating solutions that are delightful, sustainable, and tailored to the needs of our users. You'll be involved in every stage of product development, from ideation to implementation, ensuring a seamless and impactful experience.

We also value a mindset that challenges the status quo—constantly exploring new technologies and approaches to improve our products and maintain a state-of-the-art codebase. Beyond technical excellence, your contributions will help foster a collaborative and inspiring team culture, making our workplace an enjoyable and fulfilling environment.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Own the Feature, Own the Code – feel responsible for what you create. It all starts with bringing in your feature ideas, goes over development, testing and ends in deploying your code and monitoring it.
• Design and develop systems based on product requirements or refactorings.
• Maintain and improve the existing systems by finding bottlenecks and performance issues and improving resource usage (DB access, cache, messaging, etc.).
• Collaborate with your team members in an Agile environment, contribute to and live our agile ceremonies.
• You care about teamwork: Be accountable for all topics above, but work together with the team on them.
• Stay on top of the latest technology trends and bring best practices to our daily work.

Our Techstack: Kotlin | Java | AWS | Docker | Git | Kafka | ElasticSearch & more

TO BE SUCCESSFUL IN THIS ROLE...

• Passionate about Kotlin or Java.
• Experience with the quirks of Spring Boot or similar frameworks, automated tests and CI/CD tools.
• Familiarity with monitoring tools (i.e., Grafana, Datadog, Kibana etc.).
• Knowledge of microservices architecture.
• Keen about principles and practices of scalable web applications, such as RESTful API’s, dealing with transactions, and resiliency.
• Familiar with messaging by using Kafka or RabbitMQ.
• High level of creativity; there’s all the freedom to think outside the box.
• Be communicative, proactive, and always collaborative.
• Excellent written and verbal communication skills in English.

Nice to have: 

• Experience working with AWS or similar cloud service providers.
• Familiar with Agile methodologies such as Scrum or Kanban.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Barcelona!

We are looking for a talented and motivated Backend Engineer (m/f/d) for our new Driver Onboarding team.

As part of a highly skilled, cross-functional team comprising Fullstack Engineers, Backend Engineers, a Product Manager, a Product Designer, a Data Analyst, and a technical Engineering Manager, you will help shape the future of mobility with FREENOW and assist our drivers in their daily work.

Our team is the cornerstone of the driver experience, with a core focus on streamlining the driver registration flow and ensuring the integrity of our platform through advanced document validation processes. Our mission is to provide a fast, frictionless, and secure onboarding journey for every new driver. We achieve this by:

• Designing and implementing the entire driver registration and onboarding journey, making it simple, intuitive, and fast.
• Developing and maintaining robust, automated document validation systems to ensure compliance and quick approval for drivers.
• Collaborating closely with Operations and other engineering teams to constantly optimize process automation within the document lifecycle.
• Providing self-service tools that empower drivers to efficiently manage their documentation and account details.
• Integrating key insights into internal systems, fostering collaboration across teams to improve the overall driver experience.

As a critical part of our company, this team's work directly impacts thousands of drivers and, ultimately, the experiences of millions of customers. Your contributions in this role will have a tangible and far-reaching effect on the lives of many.

As an engineer on our team, you will tackle the exciting challenges of building a best-in-class driver onboarding platform. This includes designing and building innovative, high-scale solutions for document validation and workflow automation, directly enhancing the start-to-finish experience for our drivers and ensuring the quality and compliance of our fleet. You'll be involved in every stage of product development, from ideation to implementation, ensuring a seamless and impactful experience.

We also value a mindset that challenges the status quo—constantly exploring new technologies and approaches to improve our products and maintain a state-of-the-art codebase. Beyond technical excellence, your contributions will help foster a collaborative and inspiring team culture, making our workplace an enjoyable and fulfilling environment.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Own the Feature, Own the Code – feel responsible for what you create. It all starts with bringing in your feature ideas, goes over development, testing and ends in deploying your code and monitoring it.
• Design and develop systems based on product requirements or refactorings.
• Maintain and improve the existing systems by finding bottlenecks and performance issues and improving resource usage (DB access, cache, messaging, etc.).
• Collaborate with your team members in an Agile environment, contribute to and live our agile ceremonies.
• You care about teamwork: Be accountable for all topics above, but work together with the team on them.
• Stay on top of the latest technology trends and bring best practices to our daily work.

Our Techstack: Kotlin | Java | AWS | Docker | Git | Kafka | ElasticSearch & more

TO BE SUCCESSFUL IN THIS ROLE:

• Passionate about Kotlin or Java.
• Experience with the quirks of Spring Boot or similar frameworks, automated tests and CI/CD tools.
• Familiarity with monitoring tools (i.e., Grafana, Datadog, Kibana etc.).
• Knowledge of microservices architecture.
• Keen about principles and practices of scalable web applications, such as RESTful API’s, dealing with transactions, and resiliency.
• Familiar with messaging by using Kafka or RabbitMQ.
• High level of creativity; there’s all the freedom to think outside the box.
• Be communicative, proactive, and always collaborative.
• Excellent written and verbal communication skills in English.

Nice to have: 

• Experience working with AWS or similar cloud service providers.
• Familiar with Agile methodologies such as Scrum or Kanban.
• Experience with document automation validation.
• Experience working with Large Language Models (LLMs) and AI-driven products.
• Experience in Python, particularly for data processing or AI integration tasks.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Hamburg, Berlin or Barcelona!

We are looking for a Zendesk Platform Specialist to support our Team!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.
Be ready to work in a multinational, diverse, highly motivated and collaborative marketing team who strives for excellence and likes to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Be the Master of the Zendesk Platform! Take full ownership of our Zendesk instance (Support, Guide, Talk, Chat, and Explore). You will be the go-to expert for configuring, maintaining, and optimizing the platform to ensure a seamless experience for both our agents and customers.
• Power Up Automation & Orchestration! Design, build, and maintain advanced workflows, triggers, automations, and macros. You'll leverage Zendesk’s API and integration tools to connect Zendesk with our broader tech stack (Jira, Slack, Salesforce), making support faster and smarter.
• Make Support Effortless! Architect and fine-tune our self-service strategy. This includes managing the Zendesk Guide help center, optimizing Answer Bot/Chatbots, and implementing proactive support solutions that reduce ticket deflection and empower users.
• Be the Bridge Between CX & Tech! Partner closely with Customer Experience, Product, and Customer Care to translate business requirements into technical configurations. You’ll lead the rollout of new Zendesk features and ensure our support infrastructure scales with the company.

TO BE SUCCESSFUL IN THIS ROLE:

• Zendesk Expertise is Your Superpower! You have extensive experience administering Zendesk in a fast-paced environment. You know the difference between a trigger and an automation like the back of your hand and have a proven track record of complex implementations.
• The Architect’s Mindset! You don't just fix problems; you design systems. You have a passion for systematic problem-solving and the ability to visualize how data flows between different SaaS platforms.
• Automation & Efficiency! You possess a strong understanding of Zendesk’s native capabilities and API. Experience with liquid markup for dynamic content and webhooks is a major plus.
• Communication is Key! You can translate "tech-speak" into "people-speak." You are comfortable advising agents on new features or presenting performance data to stakeholders across the organization.

Required Technical Skills:

• Zendesk Expertise: You bring 4+ years of progressive experience with deep expertise across the full Zendesk Suite.
• Integration Architecture: Proven, hands-on experience architecting and managing integrations using REST APIs and webhooks.
• Workflow Design: Demonstrated expertise in solution architecture, specifically designing and implementing scalable, complex workflows and business rules.
• Technical Project Leadership: A successful track record of leading large-scale technical projects from conception to completion in a multi-stakeholder environment.
• Strategic Mindset: The ability to translate high-level business goals into a technical roadmap and articulate the business value of platform initiatives.
• Leadership & Mentoring: Strong leadership capabilities to guide team members, establish best practices, and elevate the team's technical skills.
• Stakeholder Management: Excellent communication skills, with the ability to act as a trusted advisor to business leaders and senior management.
• Expert-Level Problem-Solving: Advanced analytical and troubleshooting skills for resolving complex and ambiguous technical challenges.
• Technical Documentation: The ability to write clear and concise technical documentation for both internal and external audiences.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Hamburg, Berlin or Barcelona!

We are looking for a Zendesk Platform Specialist to support our Team!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.
Be ready to work in a multinational, diverse, highly motivated and collaborative marketing team who strives for excellence and likes to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Be the Master of the Zendesk Platform! Take full ownership of our Zendesk instance (Support, Guide, Talk, Chat, and Explore). You will be the go-to expert for configuring, maintaining, and optimizing the platform to ensure a seamless experience for both our agents and customers.
• Power Up Automation & Orchestration! Design, build, and maintain advanced workflows, triggers, automations, and macros. You'll leverage Zendesk’s API and integration tools to connect Zendesk with our broader tech stack (Jira, Slack, Salesforce), making support faster and smarter.
• Make Support Effortless! Architect and fine-tune our self-service strategy. This includes managing the Zendesk Guide help center, optimizing Answer Bot/Chatbots, and implementing proactive support solutions that reduce ticket deflection and empower users.
• Be the Bridge Between CX & Tech! Partner closely with Customer Experience, Product, and Customer Care to translate business requirements into technical configurations. You’ll lead the rollout of new Zendesk features and ensure our support infrastructure scales with the company.

TO BE SUCCESSFUL IN THIS ROLE:

• Zendesk Expertise is Your Superpower! You have extensive experience administering Zendesk in a fast-paced environment. You know the difference between a trigger and an automation like the back of your hand and have a proven track record of complex implementations.
• The Architect’s Mindset! You don't just fix problems; you design systems. You have a passion for systematic problem-solving and the ability to visualize how data flows between different SaaS platforms.
• Automation & Efficiency! You possess a strong understanding of Zendesk’s native capabilities and API. Experience with liquid markup for dynamic content and webhooks is a major plus.
• Communication is Key! You can translate "tech-speak" into "people-speak." You are comfortable advising agents on new features or presenting performance data to stakeholders across the organization.

Required Technical Skills:

• Zendesk Expertise: You bring 4+ years of progressive experience with deep expertise across the full Zendesk Suite.
• Integration Architecture: Proven, hands-on experience architecting and managing integrations using REST APIs and webhooks.
• Workflow Design: Demonstrated expertise in solution architecture, specifically designing and implementing scalable, complex workflows and business rules.
• Technical Project Leadership: A successful track record of leading large-scale technical projects from conception to completion in a multi-stakeholder environment.
• Strategic Mindset: The ability to translate high-level business goals into a technical roadmap and articulate the business value of platform initiatives.
• Leadership & Mentoring: Strong leadership capabilities to guide team members, establish best practices, and elevate the team's technical skills.
• Stakeholder Management: Excellent communication skills, with the ability to act as a trusted advisor to business leaders and senior management.
• Expert-Level Problem-Solving: Advanced analytical and troubleshooting skills for resolving complex and ambiguous technical challenges.
• Technical Documentation: The ability to write clear and concise technical documentation for both internal and external audiences.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Hamburg, Berlin or Barcelona!

We are looking for a Zendesk Platform Specialist to support our Team!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.
Be ready to work in a multinational, diverse, highly motivated and collaborative marketing team who strives for excellence and likes to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Be the Master of the Zendesk Platform! Take full ownership of our Zendesk instance (Support, Guide, Talk, Chat, and Explore). You will be the go-to expert for configuring, maintaining, and optimizing the platform to ensure a seamless experience for both our agents and customers.
• Power Up Automation & Orchestration! Design, build, and maintain advanced workflows, triggers, automations, and macros. You'll leverage Zendesk’s API and integration tools to connect Zendesk with our broader tech stack (Jira, Slack, Salesforce), making support faster and smarter.
• Make Support Effortless! Architect and fine-tune our self-service strategy. This includes managing the Zendesk Guide help center, optimizing Answer Bot/Chatbots, and implementing proactive support solutions that reduce ticket deflection and empower users.
• Be the Bridge Between CX & Tech! Partner closely with Customer Experience, Product, and Customer Care to translate business requirements into technical configurations. You’ll lead the rollout of new Zendesk features and ensure our support infrastructure scales with the company.

TO BE SUCCESSFUL IN THIS ROLE:

• Zendesk Expertise is Your Superpower! You have extensive experience administering Zendesk in a fast-paced environment. You know the difference between a trigger and an automation like the back of your hand and have a proven track record of complex implementations.
• The Architect’s Mindset! You don't just fix problems; you design systems. You have a passion for systematic problem-solving and the ability to visualize how data flows between different SaaS platforms.
• Automation & Efficiency! You possess a strong understanding of Zendesk’s native capabilities and API. Experience with liquid markup for dynamic content and webhooks is a major plus.
• Communication is Key! You can translate "tech-speak" into "people-speak." You are comfortable advising agents on new features or presenting performance data to stakeholders across the organization.

Required Technical Skills:

• Zendesk Expertise: You bring 4+ years of progressive experience with deep expertise across the full Zendesk Suite.
• Integration Architecture: Proven, hands-on experience architecting and managing integrations using REST APIs and webhooks.
• Workflow Design: Demonstrated expertise in solution architecture, specifically designing and implementing scalable, complex workflows and business rules.
• Technical Project Leadership: A successful track record of leading large-scale technical projects from conception to completion in a multi-stakeholder environment.
• Strategic Mindset: The ability to translate high-level business goals into a technical roadmap and articulate the business value of platform initiatives.
• Leadership & Mentoring: Strong leadership capabilities to guide team members, establish best practices, and elevate the team's technical skills.
• Stakeholder Management: Excellent communication skills, with the ability to act as a trusted advisor to business leaders and senior management.
• Expert-Level Problem-Solving: Advanced analytical and troubleshooting skills for resolving complex and ambiguous technical challenges.
• Technical Documentation: The ability to write clear and concise technical documentation for both internal and external audiences.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: We are flexible! Come and join us either in Barcelona, Hamburg or Berlin.

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for a Product Manager - Invoicing & Partner Payouts to join the FinTech domain. In this role you will centrally own the financial data computation, customer and partner invoicing as well as the payout to partners such as mobility providers and our driving partners. You will closely collaborate with the Finance and operational teams to create transparency with our partners about their financials, building our most important value with them: Trust. Our ideal candidate has a strong background in financial products, an understanding of European accounting procedures and a high awareness for accuracy and correctness.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Keeping our most valuable treasure: You are keeping the data and its computations right, which is the foundation of our Finance department.
  Our partners rely on the correctness of this data as it stands for the trust in our platform.
• Backlog Management & Prioritisation: Lead on the creation, refinement and prioritization of your backlog and communicate prioritisation decisions to wider business
• Discovery: Proactively identify key product improvement opportunities to independently scope, prioritise and lead their execution end-to-end
• Product Strategy: Develop overall product strategy, manage the roadmap and lead its execution to drive sustainable user engagement
• Hypothesis Driven Development: Provide leadership in defining MVPs that allow us to test our hypothesis while delivering a delightful customer experience
• Collaboration: Work closely with development teams and mediate between technical, UX/UI and business matters, backing up your opinion with data and drive decisions forward when needed

TO BE SUCCESSFUL IN THIS ROLE:

• Work Experience: >= 5 years of work experience Product Management or Growth, preferably in Tech or Startup environment
• Academic Background: You have a degree from an accredited university preferably from Computer, Industrial or other Engineering fields.
• UX / UI Skill: Aptitude for UI/UX and having a keen eye for what makes a good customer experience. Experience working very hands-on with designers
• Fluency with Data: Analytical mindset and ability to independently leverage data for prioritisation and decision making
• Stakeholder Management: Strong collaboration, and superb communication skills (both written and oral) and ability to synthesize information quicklyCommercial Understanding: Proven record of taking complex business problems and coming up with innovative and effective product solutions.
• Impact: You have a solid track record of driving concrete results at consumer-facing start-ups/large organizations and Experience delivering web or mobile products of a significant scale and complexity, shipping on a regular basis across different platforms.
• Prior Experience with ERP & accounting systems is a significant plus. 

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: We are flexible! Come and join us either in Barcelona, Hamburg or Berlin.

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for a Product Manager - Invoicing & Partner Payouts to join the FinTech domain. In this role you will centrally own the financial data computation, customer and partner invoicing as well as the payout to partners such as mobility providers and our driving partners. You will closely collaborate with the Finance and operational teams to create transparency with our partners about their financials, building our most important value with them: Trust. Our ideal candidate has a strong background in financial products, an understanding of European accounting procedures and a high awareness for accuracy and correctness.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Keeping our most valuable treasure: You are keeping the data and its computations right, which is the foundation of our Finance department.
  Our partners rely on the correctness of this data as it stands for the trust in our platform.
• Backlog Management & Prioritisation: Lead on the creation, refinement and prioritization of your backlog and communicate prioritisation decisions to wider business
• Discovery: Proactively identify key product improvement opportunities to independently scope, prioritise and lead their execution end-to-end
• Product Strategy: Develop overall product strategy, manage the roadmap and lead its execution to drive sustainable user engagement
• Hypothesis Driven Development: Provide leadership in defining MVPs that allow us to test our hypothesis while delivering a delightful customer experience
• Collaboration: Work closely with development teams and mediate between technical, UX/UI and business matters, backing up your opinion with data and drive decisions forward when needed

TO BE SUCCESSFUL IN THIS ROLE:

• Work Experience: >= 5 years of work experience Product Management or Growth, preferably in Tech or Startup environment
• Academic Background: You have a degree from an accredited university preferably from Computer, Industrial or other Engineering fields.
• UX / UI Skill: Aptitude for UI/UX and having a keen eye for what makes a good customer experience. Experience working very hands-on with designers
• Fluency with Data: Analytical mindset and ability to independently leverage data for prioritisation and decision making
• Stakeholder Management: Strong collaboration, and superb communication skills (both written and oral) and ability to synthesize information quicklyCommercial Understanding: Proven record of taking complex business problems and coming up with innovative and effective product solutions.
• Impact: You have a solid track record of driving concrete results at consumer-facing start-ups/large organizations and Experience delivering web or mobile products of a significant scale and complexity, shipping on a regular basis across different platforms.
• Prior Experience with ERP & accounting systems is a significant plus. 

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: We are flexible! Come and join us either in Barcelona, Hamburg or Berlin.

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

We are looking for a Product Manager - Invoicing & Partner Payouts to join the FinTech domain. In this role you will centrally own the financial data computation, customer and partner invoicing as well as the payout to partners such as mobility providers and our driving partners. You will closely collaborate with the Finance and operational teams to create transparency with our partners about their financials, building our most important value with them: Trust. Our ideal candidate has a strong background in financial products, an understanding of European accounting procedures and a high awareness for accuracy and correctness.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Keeping our most valuable treasure: You are keeping the data and its computations right, which is the foundation of our Finance department.
  Our partners rely on the correctness of this data as it stands for the trust in our platform.
• Backlog Management & Prioritisation: Lead on the creation, refinement and prioritization of your backlog and communicate prioritisation decisions to wider business
• Discovery: Proactively identify key product improvement opportunities to independently scope, prioritise and lead their execution end-to-end
• Product Strategy: Develop overall product strategy, manage the roadmap and lead its execution to drive sustainable user engagement
• Hypothesis Driven Development: Provide leadership in defining MVPs that allow us to test our hypothesis while delivering a delightful customer experience
• Collaboration: Work closely with development teams and mediate between technical, UX/UI and business matters, backing up your opinion with data and drive decisions forward when needed

TO BE SUCCESSFUL IN THIS ROLE:

• Work Experience: >= 5 years of work experience Product Management or Growth, preferably in Tech or Startup environment
• Academic Background: You have a degree from an accredited university preferably from Computer, Industrial or other Engineering fields.
• UX / UI Skill: Aptitude for UI/UX and having a keen eye for what makes a good customer experience. Experience working very hands-on with designers
• Fluency with Data: Analytical mindset and ability to independently leverage data for prioritisation and decision making
• Stakeholder Management: Strong collaboration, and superb communication skills (both written and oral) and ability to synthesize information quicklyCommercial Understanding: Proven record of taking complex business problems and coming up with innovative and effective product solutions.
• Impact: You have a solid track record of driving concrete results at consumer-facing start-ups/large organizations and Experience delivering web or mobile products of a significant scale and complexity, shipping on a regular basis across different platforms.
• Prior Experience with ERP & accounting systems is a significant plus. 

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Barcelona, Hamburg or Berlin!

Freenow empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative team who strives for excellence and likes to have fun. Are you ready for your next ride?

The FinTech team in Freenow is responsible for the full monetary lifecycle for the leading European Taxi Marketplace, providing a seamless and trustful user experience for our passengers, driver companies as well as supply providers. This team owns the creation and reporting of our financial data to the company, especially to the financial teams. The FinTech team is continuously innovating and optimising our payment experiences with high quality UX, personalisation and going deeper in solving user problems, while providing a compliant product. They are primarily responsible for business metrics like Cost of Sales, cashless share of Wallet, Bad Debt creation to name a few.

YOUR DAILY ADVENTURES WILL INCLUDE:

We are looking for a seasoned product leader with experience in leading a high-impact product organisation, deep experience in building and optimising FinTech marketplace products that create a compelling value proposition for the consumers and the business. 

• Own the entire FinTech product strategy, vision, and roadmap for our high-scale European Marketplace across 9+ countries, acting as the commercial and technical owner of the full monetary lifecycle.
• Drive significant commercial impact by managing a multi-million Euro area of impact, leading strategic contract negotiations, and continuously optimizing the cost of sales of every transaction.
• Serve as the organization's subject matter expert on payment flows, fraud prevention, and complex European fiscal/invoicing regulations (e.g., VAT), ensuring  domain compliance and state of the art experience.
• Lead three distinct Product teams to deploy cutting-edge, innovative features that maximize conversion and provide a seamless, trustworthy user experience.
• Master a complex stakeholder landscape, particularly translating detailed fiscal and regulatory requirements from the non-technical Finance Department into clear, actionable product requirements and securing executive buy-in.

TO BE SUCCESSFUL IN THIS ROLE:

• Experience: 5-7+ years in product development experience with proven, deep-dive expertise in Online Payment Acceptance, Settlement, and Fiscal Services within a high-growth European Marketplace business model (B2C/B2B). Ideally with 3+ years in a leadership position.
• Domain Mastery: Deep technical understanding of a marketplace payment architecture (3DS, tokenization), advanced fraud prevention systems, and the technical implementation of VAT and financial reconciliation processes (ERP integration).
• Commercial Acumen: Demonstrated history of successful, data and growth-driven commercial product accountability of a marketplace product, resulting in significant improvements in unit economics or impactful new business.
• Strategic Leadership: Exceptional ability to lead, coach, and scale multiple Product Managers, coupled with the executive presence to communicate and defend complex, regulated roadmaps to non tech- or payment regulation-affine senior stakeholders (Management, Finance or Legal).

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Barcelona, Hamburg or Berlin!

Freenow empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative team who strives for excellence and likes to have fun. Are you ready for your next ride?

The FinTech team in Freenow is responsible for the full monetary lifecycle for the leading European Taxi Marketplace, providing a seamless and trustful user experience for our passengers, driver companies as well as supply providers. This team owns the creation and reporting of our financial data to the company, especially to the financial teams. The FinTech team is continuously innovating and optimising our payment experiences with high quality UX, personalisation and going deeper in solving user problems, while providing a compliant product. They are primarily responsible for business metrics like Cost of Sales, cashless share of Wallet, Bad Debt creation to name a few.

YOUR DAILY ADVENTURES WILL INCLUDE:

We are looking for a seasoned product leader with experience in leading a high-impact product organisation, deep experience in building and optimising FinTech marketplace products that create a compelling value proposition for the consumers and the business. 

• Own the entire FinTech product strategy, vision, and roadmap for our high-scale European Marketplace across 9+ countries, acting as the commercial and technical owner of the full monetary lifecycle.
• Drive significant commercial impact by managing a multi-million Euro area of impact, leading strategic contract negotiations, and continuously optimizing the cost of sales of every transaction.
• Serve as the organization's subject matter expert on payment flows, fraud prevention, and complex European fiscal/invoicing regulations (e.g., VAT), ensuring  domain compliance and state of the art experience.
• Lead three distinct Product teams to deploy cutting-edge, innovative features that maximize conversion and provide a seamless, trustworthy user experience.
• Master a complex stakeholder landscape, particularly translating detailed fiscal and regulatory requirements from the non-technical Finance Department into clear, actionable product requirements and securing executive buy-in.

TO BE SUCCESSFUL IN THIS ROLE:

• Experience: 5-7+ years in product development experience with proven, deep-dive expertise in Online Payment Acceptance, Settlement, and Fiscal Services within a high-growth European Marketplace business model (B2C/B2B). Ideally with 3+ years in a leadership position.
• Domain Mastery: Deep technical understanding of a marketplace payment architecture (3DS, tokenization), advanced fraud prevention systems, and the technical implementation of VAT and financial reconciliation processes (ERP integration).
• Commercial Acumen: Demonstrated history of successful, data and growth-driven commercial product accountability of a marketplace product, resulting in significant improvements in unit economics or impactful new business.
• Strategic Leadership: Exceptional ability to lead, coach, and scale multiple Product Managers, coupled with the executive presence to communicate and defend complex, regulated roadmaps to non tech- or payment regulation-affine senior stakeholders (Management, Finance or Legal).

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in Barcelona, Hamburg or Berlin!

Freenow empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative team who strives for excellence and likes to have fun. Are you ready for your next ride?

The FinTech team in Freenow is responsible for the full monetary lifecycle for the leading European Taxi Marketplace, providing a seamless and trustful user experience for our passengers, driver companies as well as supply providers. This team owns the creation and reporting of our financial data to the company, especially to the financial teams. The FinTech team is continuously innovating and optimising our payment experiences with high quality UX, personalisation and going deeper in solving user problems, while providing a compliant product. They are primarily responsible for business metrics like Cost of Sales, cashless share of Wallet, Bad Debt creation to name a few.

YOUR DAILY ADVENTURES WILL INCLUDE:

We are looking for a seasoned product leader with experience in leading a high-impact product organisation, deep experience in building and optimising FinTech marketplace products that create a compelling value proposition for the consumers and the business. 

• Own the entire FinTech product strategy, vision, and roadmap for our high-scale European Marketplace across 9+ countries, acting as the commercial and technical owner of the full monetary lifecycle.
• Drive significant commercial impact by managing a multi-million Euro area of impact, leading strategic contract negotiations, and continuously optimizing the cost of sales of every transaction.
• Serve as the organization's subject matter expert on payment flows, fraud prevention, and complex European fiscal/invoicing regulations (e.g., VAT), ensuring  domain compliance and state of the art experience.
• Lead three distinct Product teams to deploy cutting-edge, innovative features that maximize conversion and provide a seamless, trustworthy user experience.
• Master a complex stakeholder landscape, particularly translating detailed fiscal and regulatory requirements from the non-technical Finance Department into clear, actionable product requirements and securing executive buy-in.

TO BE SUCCESSFUL IN THIS ROLE:

• Experience: 5-7+ years in product development experience with proven, deep-dive expertise in Online Payment Acceptance, Settlement, and Fiscal Services within a high-growth European Marketplace business model (B2C/B2B). Ideally with 3+ years in a leadership position.
• Domain Mastery: Deep technical understanding of a marketplace payment architecture (3DS, tokenization), advanced fraud prevention systems, and the technical implementation of VAT and financial reconciliation processes (ERP integration).
• Commercial Acumen: Demonstrated history of successful, data and growth-driven commercial product accountability of a marketplace product, resulting in significant improvements in unit economics or impactful new business.
• Strategic Leadership: Exceptional ability to lead, coach, and scale multiple Product Managers, coupled with the executive presence to communicate and defend complex, regulated roadmaps to non tech- or payment regulation-affine senior stakeholders (Management, Finance or Legal).

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: We are flexible! Come and join us either in Hamburg, Berlin or Barcelona. 

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

The Freenow marketplace is a real-time, two-sided platform connecting millions of riders and drivers. Its efficiency and scalability are powered by a sophisticated ecosystem of Machine Learning systems spanning key domains such as Pricing, Allocation, and Marketplace Payment&Risk.

In this role, you’ll help advance our MLOps practices, build the services and the infrastructure that scales ML models from research to real-time production and observe how they impact the daily lives of our users and our business.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate developers who strive for excellence and like to have fun doing it.  Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Developing and maintaining high-performance, distributed systems that serve ML models at scale with low latency
• Collaborating with Data scientists and Software Engineers to solve business-critical problems in real-time.
• Streamlining online serving for classical and deep learning models to accelerate A/B testing cycles and reduce time-to-market
• Enhancing our MLOps platform capabilities to support AI state of the art
• Implementing ML Monitoring and Observability best practices, including automated data drift detection and self-healing system triggers
• Contributing to the evolution of our MLOps stack and practices.

Our Techstack: Python | Airflow | Java | Kubernetes | Kafka | Databricks |AWS & more

TO BE SUCCESSFUL IN THIS ROLE:

• M.S or B.S in Computer Science, Machine Learning, Mathematics or equivalent technical background with related field
• 3+ years of professional experience deploying, scaling and monitoring ML models in production environment 
• Proficiency in Python. Experience in JVM based programming language (Java, Scala, Kotlin) or GO is highly desirable
• Proven experience with large-scale data processing systems and modern data warehousing 
• Strong grasp of classical ML and Fundamental understanding of modern ML algorithms (e.g. DNN, RL, transformers ) and mathematical optimizations e.g LP, Convex Optimization
• Team player, and an avid learner, with a proven capacity to collaborate seamlessly with diverse teams, including those in data, tech, and product, as well as other stakeholders.
• Clear Communication in English. We are a very diverse team with people from all over the world and English is our language of communication, besides Python.
• Passionate about harnessing Artificial Intelligence and have the will to play an essential role in the future of urban transportation.
• Experience with streaming technologies and real-time data processing (e.g., Apache Kafka, Apache Flink, Feature Stores) is a plus.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: We are flexible! Come and join us either in Hamburg, Berlin or Barcelona. 

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

The Freenow marketplace is a real-time, two-sided platform connecting millions of riders and drivers. Its efficiency and scalability are powered by a sophisticated ecosystem of Machine Learning systems spanning key domains such as Pricing, Allocation, and Marketplace Payment&Risk.

In this role, you’ll help advance our MLOps practices, build the services and the infrastructure that scales ML models from research to real-time production and observe how they impact the daily lives of our users and our business.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate developers who strive for excellence and like to have fun doing it.  Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Developing and maintaining high-performance, distributed systems that serve ML models at scale with low latency
• Collaborating with Data scientists and Software Engineers to solve business-critical problems in real-time.
• Streamlining online serving for classical and deep learning models to accelerate A/B testing cycles and reduce time-to-market
• Enhancing our MLOps platform capabilities to support AI state of the art
• Implementing ML Monitoring and Observability best practices, including automated data drift detection and self-healing system triggers
• Contributing to the evolution of our MLOps stack and practices.

Our Techstack: Python | Airflow | Java | Kubernetes | Kafka | Databricks |AWS & more

TO BE SUCCESSFUL IN THIS ROLE:

• M.S or B.S in Computer Science, Machine Learning, Mathematics or equivalent technical background with related field
• 3+ years of professional experience deploying, scaling and monitoring ML models in production environment 
• Proficiency in Python. Experience in JVM based programming language (Java, Scala, Kotlin) or GO is highly desirable
• Proven experience with large-scale data processing systems and modern data warehousing 
• Strong grasp of classical ML and Fundamental understanding of modern ML algorithms (e.g. DNN, RL, transformers ) and mathematical optimizations e.g LP, Convex Optimization
• Team player, and an avid learner, with a proven capacity to collaborate seamlessly with diverse teams, including those in data, tech, and product, as well as other stakeholders.
• Clear Communication in English. We are a very diverse team with people from all over the world and English is our language of communication, besides Python.
• Passionate about harnessing Artificial Intelligence and have the will to play an essential role in the future of urban transportation.
• Experience with streaming technologies and real-time data processing (e.g., Apache Kafka, Apache Flink, Feature Stores) is a plus.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in our Barcelona, Berlin or Hamburg office!

Freenow empowers smarter mobility decisions helping people to move freely and cities to thrive.

We’re looking for a Product Marketing Manager to turn innovative product features into powerful stories that drive adoption across Europe. You’ll shape go-to-market strategies, craft engaging multi-channel campaigns, and work closely with Product, Brand, and CRM teams to make mobility more seamless for millions of users.

Based in Barcelona, you’ll join a diverse, international team and collaborate across seven markets.

Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Partnering with Product, Brand, CRM, and Performance Marketing teams to define and implement go-to-market strategies for new app features and services.
• Translating product updates into clear, benefit-driven messaging for both B2C audiences.
• Leading multi-channel communications across in-app messaging, email, push notifications, and paid media (TV, OOH, radio, digital).
• Driving user awareness, adoption, and engagement through testing, data insights, and creative storytelling.
• Collaborating with local market teams across seven countries to tailor campaigns and messages for regional relevance.
• Staying up to date with the product roadmap and proactively identifying communication opportunities.
• Bringing insights from users and competitors back to product teams to influence roadmap and priorities.

TO BE SUCCESSFUL IN THIS ROLE:

• 5+ years of experience in Product Marketing, ideally in B2C apps, marketplaces, or digital services.
• Proven track record in launching features and delivering successful product adoption campaigns.
• Deep understanding of highly competitive, fast-paced industries such as mobility, delivery, or e-commerce.
• Experience collaborating closely with cross-functional Product and Tech teams.
• Strong written and verbal communication skills in English. Other European languages are a plus.
• Creative and strategic mindset, paired with a data-driven approach to problem-solving.
• Ability to work autonomously in a dynamic, international environment.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in our Barcelona, Berlin or Hamburg office!

Freenow empowers smarter mobility decisions helping people to move freely and cities to thrive.

We’re looking for a Product Marketing Manager to turn innovative product features into powerful stories that drive adoption across Europe. You’ll shape go-to-market strategies, craft engaging multi-channel campaigns, and work closely with Product, Brand, and CRM teams to make mobility more seamless for millions of users.

Based in Barcelona, you’ll join a diverse, international team and collaborate across seven markets.

Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Partnering with Product, Brand, CRM, and Performance Marketing teams to define and implement go-to-market strategies for new app features and services.
• Translating product updates into clear, benefit-driven messaging for both B2C audiences.
• Leading multi-channel communications across in-app messaging, email, push notifications, and paid media (TV, OOH, radio, digital).
• Driving user awareness, adoption, and engagement through testing, data insights, and creative storytelling.
• Collaborating with local market teams across seven countries to tailor campaigns and messages for regional relevance.
• Staying up to date with the product roadmap and proactively identifying communication opportunities.
• Bringing insights from users and competitors back to product teams to influence roadmap and priorities.

TO BE SUCCESSFUL IN THIS ROLE:

• 5+ years of experience in Product Marketing, ideally in B2C apps, marketplaces, or digital services.
• Proven track record in launching features and delivering successful product adoption campaigns.
• Deep understanding of highly competitive, fast-paced industries such as mobility, delivery, or e-commerce.
• Experience collaborating closely with cross-functional Product and Tech teams.
• Strong written and verbal communication skills in English. Other European languages are a plus.
• Creative and strategic mindset, paired with a data-driven approach to problem-solving.
• Ability to work autonomously in a dynamic, international environment.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Come and join us in our Barcelona office!

Freenow empowers smarter mobility decisions helping people to move freely and cities to thrive.

We’re looking for a Product Marketing Manager to turn innovative product features into powerful stories that drive adoption across Europe. You’ll shape go-to-market strategies, craft engaging multi-channel campaigns, and work closely with Product, Brand, and CRM teams to make mobility more seamless for millions of users.

Based in Barcelona, you’ll join a diverse, international team and collaborate across seven markets.

Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Partnering with Product, Brand, CRM, and Performance Marketing teams to define and implement go-to-market strategies for new app features and services.
• Translating product updates into clear, benefit-driven messaging for both B2C audiences.
• Leading multi-channel communications across in-app messaging, email, push notifications, and paid media (TV, OOH, radio, digital).
• Driving user awareness, adoption, and engagement through testing, data insights, and creative storytelling.
• Collaborating with local market teams across seven countries to tailor campaigns and messages for regional relevance.
• Staying up to date with the product roadmap and proactively identifying communication opportunities.
• Bringing insights from users and competitors back to product teams to influence roadmap and priorities.

TO BE SUCCESSFUL IN THIS ROLE:

• 5+ years of experience in Product Marketing, ideally in B2C apps, marketplaces, or digital services.
• Proven track record in launching features and delivering successful product adoption campaigns.
• Deep understanding of highly competitive, fast-paced industries such as mobility, delivery, or e-commerce.
• Experience collaborating closely with cross-functional Product and Tech teams.
• Strong written and verbal communication skills in English. Other European languages are a plus.
• Creative and strategic mindset, paired with a data-driven approach to problem-solving.
• Ability to work autonomously in a dynamic, international environment.

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Hamburg or Barcelona

At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive. 

We're looking for a Product Manager to join our Rider team. This role is critical for owning and continuously improving key parts of the rider journey. You will be responsible for identifying friction points and unmet needs to drive improvements in conversion, engagement, retention, and overall customer satisfaction across our customer-facing platform.

YOUR DAILY ADVENTURES WILL INCLUDE:

• End to end own and continuously improve key parts of the rider journey.
• Identify friction points, drop-offs, and unmet needs using data, research, and direct user feedback.
• Drive improvements in conversion, engagement, retention, and overall customer satisfaction.
• Translate business goals and user insights into clear problem statements and high-impact opportunities
• Validate ideas through experiments, rapid prototyping, and data-driven decision-making.
• Balance short-term wins with long-term platform improvements.
• Build strong partnerships with engineering, design, data, marketing, operations, and other teams
• Align stakeholders around clear goals and success metrics.
• Communicate vision, progress, and trade-offs effectively.

TO BE SUCCESSFUL IN THIS ROLE:

• 7+ years of experience as a Product Manager, within a fast-paced environment on a multi million customer facing product such as mobility, food delivery etc 
• Strong, proven experience with discovery and delivery. Proficient experience using quantitative and qualitative data to inform and drive product decisions
• A passion for creating simple, user-friendly, and highly effective products.
• Exceptional communication skills, with the ability to clearly articulate user problems, data evidence, target audience and suggested solutions. 
• A strategic and analytical mindset, demonstrating a commitment to deeply understanding competitor actions and critically evaluating the Why and their relevance before adopting any approach.
• Experience with Tableau, Mixpanel, or similar analytics tools
• High agency: Proactive, end-to-end ownership, energetic, solution oriented with bias toward action
• English Fluent

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.

Location: Barcelona

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative marketing team who strives for excellence and likes to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

As the Go To Market Operations Manager, you will act as the strategic engine for Freenow by Lyft for Business, leading cross-functional coordination to align marketing and sales execution across all countries. Your daily adventures will include managing the architectural integrity of HubSpot and designing complex "logic engines" to automate the customer journey from lead capture to sales handoff.

You will execute technical lead routing strategies to ensure "speed to lead" targets are met while using AI-driven tools like Clay to automate repetitive tasks and enhance data enrichment. Beyond system maintenance, you will proactively identify accounts to launch automated Outbound Marketing (ABM) and re-engagement campaigns and perform weekly health audits across Salesforce and Salesloft to resolve data discrepancies. 

Ultimately, you will serve as a technical liaison, translating complex automations into clear performance reports for senior leadership to ensure a scalable and efficient operational infrastructure

TO BE SUCCESSFUL IN THIS ROLE:

• At least 3 to 5 years of relevant working experience outbound Marketing. 
• Expert-level, hands-on management of CRMs like HubSpot, Salesloft, and Salesforce.
• Proficiency with automation tools like Clay, Cargo, or Zapier, ideally including basic scripting in JavaScript or Python.
• Proven experience with Account-Based Marketing (ABM) models and tools that empower sales outbounding.
• Ability to serve as the primary contact for resolving tech stack issues and data friction.
• Excellence in technical translation and leading alignment meetings between Sales and Marketing teams.
• The ability to stay ahead of "MarTech" trends to keep the operational infrastructure competitive

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT US:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Location: Hamburg or Barcelona

At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive. 

We're looking for a Product Manager to join our Rider team. This role is critical for owning and continuously improving key parts of the rider journey. You will be responsible for identifying friction points and unmet needs to drive improvements in conversion, engagement, retention, and overall customer satisfaction across our customer-facing platform.

YOUR DAILY ADVENTURES WILL INCLUDE:

• End to end own and continuously improve key parts of the rider journey.
• Identify friction points, drop-offs, and unmet needs using data, research, and direct user feedback.
• Drive improvements in conversion, engagement, retention, and overall customer satisfaction.
• Translate business goals and user insights into clear problem statements and high-impact opportunities
• Validate ideas through experiments, rapid prototyping, and data-driven decision-making.
• Balance short-term wins with long-term platform improvements.
• Build strong partnerships with engineering, design, data, marketing, operations, and other teams
• Align stakeholders around clear goals and success metrics.
• Communicate vision, progress, and trade-offs effectively.

TO BE SUCCESSFUL IN THIS ROLE:

• 7+ years of experience as a Product Manager, within a fast-paced environment on a multi million customer facing product such as mobility, food delivery etc 
• Strong, proven experience with discovery and delivery. Proficient experience using quantitative and qualitative data to inform and drive product decisions
• A passion for creating simple, user-friendly, and highly effective products.
• Exceptional communication skills, with the ability to clearly articulate user problems, data evidence, target audience and suggested solutions. 
• A strategic and analytical mindset, demonstrating a commitment to deeply understanding competitor actions and critically evaluating the Why and their relevance before adopting any approach.
• Experience with Tableau, Mixpanel, or similar analytics tools
• High agency: Proactive, end-to-end ownership, energetic, solution oriented with bias toward action
• English Fluent

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.