At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As a Services Consulting Specialist (SCS), you will serve as the strategic bridge between our Sales and Professional Services teams — supporting prospects through scoping, risk assessment, and requirements gathering while ensuring a smooth, seamless handoff from Sales into Implementation. This is a full-cycle role spanning both net new business development and expansion within our existing customer base. You’ll partner closely with Sales and Customer Success to position high-value services that accelerate time-to-value and drive meaningful business outcomes for customers across the supply chain ecosystem.

Responsibilities

Pre-Sales & Prospect Engagement

• Partner with Sales and Customer Success to evaluate prospect feasibility and ensure customers can be successfully implemented within FourKites’ delivery model
• Lead prospect and customer design sessions to map current-state operations and define a clear solution path with FourKites
• Engage with high-value, complex prospects to facilitate workshops that identify solution gaps, operational complexities, and a viable path forward
• Support Sales on RFP responses related to implementation and operations activities
• Provide strategic guidance on pilot programs during the pre-sales cycle
• Review and enforce BRD completeness standards before SCS engagement begins; define and publish minimum intake requirements to Sales and Pre-Sales (Solution Advisors.)

Scoping & Commercial Support

• Review and approve Rough Order of Magnitude (ROM) outputs for highly complex delivery models
• Own the review and finalization of the Solution Scoping Document (SSD), which drives prospect and customer conversations to confirm final project scope
• Design and facilitate cross-modal business process design sessions; build methodology that progressively transfers facilitation capability from SCS to Implementation Managers.
• Build and maintain standard scoping questionnaires, and create RACI matrices covering roles and responsibilities from qualification through contract.
• Support Sales, Customer Success, and Implementation teams with Fixed Fee service offerings — including estimated timelines, sample project plans, and hours estimates scoped to each prospect’s requirements
• Provide the legal team with all scope inputs required for Statement of Work (SOW) creation
• Own all redline reviews and responses specific to the SOW

Risk & Opportunity Management

• Identify and flag implementation risk with pipeline opportunities - including ARR-to-complexity mismatches and unrealistic timeline commitments - and escalate appropriately via Deal Desk Reviews
• Partner with Sales and Product on new service offerings and strategic partnerships
• Serve as the implementation team's authority on PS fee requirements and scope commitments; maintain appropriate commercial terms under Sales pressure for concessions, with a defined escalation path to PS leadership when alignment cannot be reached

Enablement & Best Practices

• Lead ongoing training sessions with the Sales organization to elevate Professional Services as a value-add and competitive differentiator
• Partner with the Solution Advisor (SA) team to deliver best practice training on implementation methodology and prospect scoping
• Define, communicate, and enforce the SCS engagement model - including minimum thresholds for assignment, scope boundaries between SCS, SA, and AE, and the process for managing out-of-scope requests routed incorrectly to the SCS team

Documentation & Reporting

• Own the creation, maintenance, and ongoing updates of all internal and external SCS collateral
• Own the creation, maintenance, and ongoing updates of all internal SCS reporting

Requirements

• 5+ years of experience in an Implementation or Services Sales support role preferably within a SaaS software organization
• 7+ years of customer-facing experience, including a portion with enterprise-level clients, in the supply chain space
• Experience assessing data readiness across multi-modal supply chain environments and diagnosing integration gaps prior to implementation
• Ability to operate with agility in a fast-paced environment, managing and prioritizing multiple tasks simultaneously
• Strong analytical skills with the ability to identify root causes and develop effective solutions
• Proven ability to build and foster cross-functional relationships that drive consistent messaging throughout the sales cycle
• Deep knowledge of the FourKites Implementation Methodology and the full FourKites product suite

Preferred Qualifications

• Bachelor’s or Master’s degree in Business, Computer Science, or a related field
• Excellent verbal and written communication skills, with the ability to engage both business and technical stakeholders
• Deep knowledge of the FourKites Implementation Methodology and the full FourKites product suite
• Superior presentation skills, including experience presenting to C-level executives
• Proven track record of driving successful implementations with enterprise clients
• Strong critical thinking skills with the ability to thrive in a fast-paced, agile environment
• Ability to travel up to 40% as needed

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Compensation

The expected annual base salary range for this role is $100,000 – $130,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• Generous PTO, global recharge days, and volunteer days
• Paid parental leave for all parents
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Annual Wellness Stipend
• Ongoing learning & development opportunities

About Fourkites 

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

If you are a California resident, here is our California Applicant Privacy Notice.

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As a Senior Forward Deployment Engineer, you sit at the intersection of software engineering and customer impact. You build and deploy AI-powered integration and agentic workflow solutions directly with enterprise customers — from the first technical discovery conversation through post-launch enhancements. You are the engineer in the room who hears a customer problem and builds the solution. Speed matters here — the ability to write optimized, production-grade code fast and deploy it to customers without long feedback cycles is what makes the FDE function valuable. Strong data structures and algorithms fundamentals and an innovative, non-obvious approach to problem solving are core to what we look for. AI fluency — building agentic workflows and using LLMs as a daily engineering tool — is a baseline expectation for everyone on this team, not a specialization.

What you'll be doing:

• Build and deploy integration solutions — EDI (214, 315), callbacks, custom payload mapping, and API integrations — with production-grade quality and full test coverage
• Deploy agentic AI workflows that orchestrate supply chain operations live with customers present — configuring and deploying in the call, not gathering requirements to build later
• Write and extend LangGraph-based workflow extensions and wrapped action customizations in Agent Studio
• Use Claude, OpenAI, and other LLMs across the entire workflow — requirements documentation, integration design, code generation, testing and deployment; LLMs are not a convenience tool, they are how this team works
• Participate in customer discovery and technical clarification calls — answering complex technical and product questions with concrete, innovative solutions in real time
• Write thorough root cause analyses for integration failures and own the fix through to resolution
• Perform code reviews on integration and AI workflow work and maintain the team's quality standards before any customer deployment
• Contribute to the team's reusable integration package and AI workflow template library as you build
• Mentor incoming FDEs — pair on hard problems, accelerate their ramp-up, and share institutional knowledge
• Collaborate with Implementation Managers, Customer Success Managers, Solutions Consultants, Product Managers, and Engineering to deliver seamless customer outcomes

About the team:

At FourKites, our teams solve complex, high-impact problems that move the world’s supply chains—from delivering critical medical supplies to keeping grocery shelves stocked. We’re a group of curious, customer-obsessed problem solvers who value empathy, inclusivity, and diverse perspectives. Working closely with Fortune 100 customers, our teams sit at the intersection of cutting-edge AI and real-world enterprise systems to build solutions that are practical, scalable, and transformative.

Who you are:

• 5+ years of software engineering experience — what matters more than tenure is the depth and quality of what you have built
• Strong proficiency in Java (required) — writes clean, optimized, production-grade code with proper error handling, test coverage, and clear design thinking from day one
• Strong foundations in data structures and algorithms — able to reason about time and space complexity, choose the right data structures for the problem, and write code that performs at scale without being told how
• Strong software design instincts — designs integration solutions that are modular, maintainable, and built to evolve; doesn't just write code that works today, writes code that holds up over time
• Writes code at speed without sacrificing quality — can take a customer requirement from problem statement to working, deployed solution faster than traditional development cycles allow; this is a core expectation, not a nice-to-have
• Innovative problem solver — approaches integration and AI workflow challenges with genuine curiosity, finds non-obvious solutions, and doesn't default to the first approach that comes to mind
• Proficient in REST APIs, HTTP/HTTPS, SFTP, and core data formats — XML, EDI, JSON, flat files — can read, write, and transform all of them
• Working knowledge of enterprise integration patterns and how to apply them in distributed, multi-tenant systems
• Solid working understanding of LLMs, prompt engineering, and agentic workflow design — hands-on, not theoretical
• Uses Claude, OpenAI, or equivalent LLMs across the full workflow — requirements documentation, integration design, code generation, debugging, testing and deployment; not just as a coding assistant but as a core engineering tool
• Familiar with agentic frameworks such as LangGraph or LangChain and has built or configured at least one AI workflow in production or a meaningful side project
• Understands authentication patterns: OAuth 2.0, API keys, basic auth, token lifecycle management
• Comfortable on customer calls — communicates technical concepts clearly to both technical and non-technical stakeholders
• Able to deploy agentic workflows live with customers present, handling configuration and troubleshooting in the moment

Preferred Qualifications

• Experience in supply chain, logistics, transportation, or B2B SaaS platforms is a strong plus
• Familiarity with enterprise integration patterns and the ability to select the right approach for a given business and technical scenario
• Familiarity with EDI standards, carrier integrations, TMS/WMS systems, and supply chain data flows
• SQL proficiency — Snowflake experience is a plus
• Experience with low-code/no-code workflow automation platforms such as Pipedream, n8n, Temporal, or equivalent
• Proficient with Lucidchart, Miro, draw.io, or similar tools to document and communicate integration designs visually — the ability to make a complex data flow readable to a customer or a non-technical stakeholder matters as much as the build itself
• Experience working with enterprise customers in a post-sales, implementation, or technical account role
• Familiarity with webhook and callback delivery architecture

Compensation

The expected annual base salary range for this role is $110,000 - $150,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

• Medical, Dental & Vision benefits starting on first day of employment

• 401k Retirement savings with employer match

• Bonus and incentive compensation as well as employee stock option program

• Employer paid life insurance and short term disability insurance

• Generous PTO, global recharge days, and volunteer days

• Paid parental leave for all parents

• Family planning and inclusive wellbeing resources

• Technology reimbursement

• Commuter benefits for in-office employees (Chicago)

• Annual Wellness Stipend

• Ongoing learning & development opportunities

About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice.

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments.

You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes.

Impact & Scope: Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks.

What you’ll be doing:

Core Responsibilities

• You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization
• You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites
• You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time
• You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process
• You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed
• You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption
• You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
• You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early
• You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals
• You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
• You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients
• You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success

About the team:

The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other.

Who you are:

• You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
• You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success
• You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures
• You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments
• You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities
• You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail
• You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success
• You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences
• You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)
• You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness
• You're able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel)

Compensation

The expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

• Medical, Dental & Vision benefits starting on first day of employment

• 401k Retirement savings with employer match

• Bonus and incentive compensation as well as employee stock option program

• Employer paid life insurance and short term disability insurance

• Generous PTO, global recharge days, and volunteer days

• Paid parental leave for all parents

• Family planning and inclusive wellbeing resources

• Technology reimbursement

• Commuter benefits for in-office employees (Chicago)

• Annual Wellness Stipend

• Ongoing learning & development opportunities

About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice.

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

We're looking for a Forward Deployed Engineer who thrives at the intersection of software engineering and direct customer impact. You'll work alongside enterprise customers from first technical discovery through post-launch building and deploying integration and Agentic AI solutions. You hear a customer's problem and you build the solution. Speed, quality, and AI fluency aren't aspirational here; they're how this team operates every day.

What You'll Do

• Customer-Facing Engineering – Join discovery and technical calls, answer complex questions with concrete solutions on the spot, and deploy agentic workflows.
• Technical Development – Build new features, MVPs, and scalable solutions that directly impact customer outcomes.
• AI Workflow Development – Write and extend LangGraph-based workflows and Agent Studio customizations that orchestrate real supply chain operations.
• Integration Development – Design and develop production-grade integrations to connect with customer systems to solve complex supply chain problems.
• Quality & Ownership – Write thorough RCAs for integration failures, own fixes through resolution, and conduct code reviews before any customer deployment.
• Knowledge Building – Contribute to the team's reusable integration and AI workflow library, and mentor incoming FDEs.

Must Have

• Strong proficiency in Java, Python — clean, production-grade code with proper error handling and test coverage.
• Solid data structures and algorithms fundamentals — you reason about complexity and pick the right approach, not the obvious one.
• Hands-on experience with LLMs, prompt engineering, and agentic workflow design — practical, not theoretical.
• Familiarity with LangGraph, LangChain, or equivalent agentic frameworks.
• Clear, confident communication with both technical and non-technical stakeholders.
• Experience with queueing systems, data warehouses, and ETL processes is a plus.

Nice to Have

• Background in supply chain, logistics, or B2B SaaS.
• Familiarity with EDI standards, TMS/WMS systems, or carrier integrations.
• Experience with low-code workflow platforms such as n8n, Pipedream, or Temporal.
• Ability to document and communicate integration designs visually using Lucidchart, draw.io, or similar tools.

Compensation

The expected annual base salary range for this role is $70,000 - $110,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

• Medical, Dental & Vision benefits starting on first day of employment

• 401k Retirement savings with employer match

• Bonus and incentive compensation as well as employee stock option program

• Employer paid life insurance and short term disability insurance

• Generous PTO, global recharge days, and volunteer days

• Paid parental leave for all parents

• Family planning and inclusive wellbeing resources

• Technology reimbursement

• Commuter benefits for in-office employees (Chicago)

• Annual Wellness Stipend

• Ongoing learning & development opportunities

About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice.

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

About FourKites

FourKites is the leading supply chain visibility platform, helping companies transform their logistics operations through real-time tracking, predictive intelligence, and AI-powered automation. As we expand our portfolio with agentic AI capabilities that autonomously optimize supply chain decisions, we're transforming from a visibility platform into an intelligent orchestration system that drives measurable business outcomes for the world's most recognized brands.

Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

About the Role

We're seeking an experienced Associate Director of Customer Engineering to lead our technical integration team in delivering complex, enterprise-grade integrations for Fortune 500 customers. You'll manage a team of Integration Consultants who work directly with customers to implement and integrate our AI-powered supply chain visibility platform with existing enterprise systems such as SAP, Oracle, Blue Yonder, Manhattan, and other TMS/WMS/ERP solutions.

This is a customer-facing, hands-on technical leadership position reporting to the Director of Engineering. You'll be a player/coach with the ability to manage a diverse team of onshore and offshore consultants while participating in hands-on technical work to lead by example. You'll work in close partnership with our Professional Services organization to ensure seamless integration delivery across our traditional visibility solutions and emerging agentic AI capabilities.

As we scale our integration capabilities to support increasingly sophisticated AI-powered workflows, autonomous decision-making systems, and real-time data orchestration, you'll play a critical role in building team expertise, establishing best practices, and ensuring integration excellence across our growing customer base.

What you'll be doing:

Integration Delivery Excellence

• Lead successful execution of integration workstreams on implementations for new and existing Fortune 500 customers across Order Visibility, Inventory Visibility, Transportation Management, and AI-powered automation solutions
• Ensure integrations support both traditional visibility features and emerging AI capabilities including agentic workflows, autonomous decision-making, and predictive analytics
• Act as project sponsor on technically complex implementations requiring advanced integration architecture with ERP systems (SAP, Oracle, Blue Yonder, Manhattan), OMS, WMS, TMS, and YMS platforms
• Support team to clear technical roadblocks, acting as point of escalation internally and externally for integration challenges
• Deliver real-time and batch integrations enabling seamless data flow across customer enterprise systems with focus on data quality, reliability, and scalability

Team Leadership & Development

• Directly manage, coach, motivate and mentor a team of onshore and offshore Integration Consultants, providing technology leadership to foster collaboration, productivity, efficiency and agility
• Create clear goals for team members, fostering accountability and ownership for quality of delivered integrations
• Develop team capability in emerging technologies including AI/ML integrations, modern APIs, cloud-native architectures, and event-driven patterns
• Plan, delegate, and track task assignments while managing team resource capacity and utilization across concurrent customer projects
• Participate in hands-on technical work to lead by example, maintain technical credibility, and mentor consultants on complex integration scenarios

Integration Strategy & Best Practices

• Shape and drive integration team growth strategy in alignment with product roadmap, customer needs, and FourKites' AI transformation
• Establish and evolve integration best practices, reusable patterns, and standardized components for common integration scenarios
• Collaborate with and train consultants on internal tool usage, technical roadblock mitigation, and process improvements
• Develop comprehensive documentation and knowledge sharing for internal teams, implementation partners, and customers
• Define and track metrics providing insight into team productivity, velocity, integration quality, and customer satisfaction

Cross-Functional Collaboration

• Partner closely with Professional Services, Product, Engineering, and Customer Success teams to ensure seamless delivery
• Collaborate with Product and Engineering to assess technical impact of product requirement changes and provide integration implementation feedback
• Work with Professional Services leadership to ensure integrated delivery approach, smooth handoffs, and aligned customer expectations
• Provide technical consultation during pre-sales for complex integration scenarios, helping scope and position integration solutions
• Ensure all technical work is properly scoped, identifying risks and partnering internally and externally for project success
• Translate technical integration capabilities into customer business value and contribute to solution positioning

About the Team

The Customer Engineering team is the technical backbone of FourKites' customer implementations, enabling Fortune 500 companies to connect our AI-powered platform with their enterprise systems. Working in close partnership with Professional Services, the team architects and delivers complex integrations spanning ERP, OMS, WMS, and TMS platforms—turning data silos into unified supply chain intelligence. As FourKites evolves toward AI-first solutions with agentic capabilities, this team plays a critical role in ensuring seamless data flow, integration reliability, and technical excellence that powers autonomous decision-making and real-time orchestration.

Who you are:

Experience & Leadership

• 5+ years in technical leadership and people management, preferably in Agile environments
• 8+ years in customer-facing technical consulting or integration engineering
• Proven track record managing diverse teams of onshore and offshore technical consultants
• Experience leading integration delivery for enterprise SaaS implementations with demonstrated success delivering on-time, high-quality integrations

Technical & Integration Expertise

• Bachelor's or Master's degree in Computer Science, Engineering, Math or equivalent
• Deep understanding of leading TMS/WMS/ERP systems: SAP, Oracle, Blue Yonder (JDA), Manhattan, MercuryGate, BluJay
• Strong knowledge of communication protocols: FTP, SFTP, HTTP, HTTPS, AS2
• Expert-level understanding of web service calls: REST APIs, SOAP, GraphQL
• Proficiency with file structures and data formats: XML, EDI (X12, EDIFACT), JSON, flat files, CSV
• Experience with modern integration platforms and middleware (MuleSoft, Dell Boomi, Informatica, or similar preferred)
• Understanding of cloud platforms (AWS, Azure, GCP) and cloud-native integration patterns
• Familiarity with data transformation, mapping, and ETL/ELT processes
• Knowledge of authentication/authorization protocols (OAuth, API keys, certificates)

Supply Chain & Domain Knowledge (Required)

• Experience in logistics, supply chain, or transportation technology required
• Understanding of supply chain data flows: orders, shipments, inventory, tracking events, delivery confirmations
• Familiarity with supply chain visibility, control tower, or real-time tracking solutions
• Knowledge of transportation management, warehouse management, or order management business processes

Strategic & Collaboration Skills

• Ability to define and track metrics for team productivity, velocity, and integration quality
• Strong project management skills with ability to prioritize across multiple concurrent projects and competing demands
• Excellent communication skills with both technical and business stakeholders at enterprise-level clients
• Proven ability to troubleshoot complex technical issues and find creative solutions
• Experience collaborating with Product and Engineering teams on technical requirements and roadmap influence
• Strong critical thinking and problem-solving skills with ability to work in fast-paced, agile environments

Additional qualifications:

• You've led integration teams through technology transformations (API modernization, cloud migration, platform evolution)
• You balance technical depth with team leadership—you can architect solutions and develop people
• You're excited about AI/ML integration challenges and building team capability in emerging technologies
• You understand that great integrations aren't just about data transfer—they enable business outcomes and customer value
• You've built integration best practices and reusable patterns that scale across multiple customers
• You thrive in environments where you partner closely with Professional Services, Product, and Engineering
• You're comfortable being hands-on when needed while also providing strategic direction for the team

Travel Requirement: Up to 25% (customer sites, critical implementations, team locations)

Location: Chicago (preferred) or remote with regular Chicago travel

Compensation

The expected annual base salary range for this role is $140,000 – $170,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• Generous PTO, global recharge days, and volunteer days
• Paid parental leave for all parents
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Annual Wellness Stipend
• Ongoing learning & development opportunities

About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice.

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

FourKites is looking for an ambitious and experienced Senior Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.

What you’ll be doing:

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
• Understand white-space and work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally
• Manage account escalations
• Advocate internally for customer needs and connect on priorities

About the team:

Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.

Who you are:

• At least 8  years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
• Supply Chain industry experience preferred
• Excellent ability to multitask and prioritize workload
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
• Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
• Bilingual proficiency (Good to have)
• Ability to travel 10% or more of the time

Compensation

The expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

• Medical, Dental & Vision benefits starting on first day of employment

• 401k Retirement savings with employer match

• Bonus and incentive compensation as well as employee stock option program

• Employer paid life insurance and short term disability insurance

• Generous PTO, global recharge days, and volunteer days

• Paid parental leave for all parents

• Family planning and inclusive wellbeing resources

• Technology reimbursement

• Commuter benefits for in-office employees (Chicago)

• Annual Wellness Stipend

• Ongoing learning & development opportunities

About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice.

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.