To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our primary goal is to give our customers the best tools with an amazing experience. At Formlabs, that means answering every question, no matter how small, and providing the resources to empower our users to innovate and create.

If you love new technology and are a natural problem-solver and a great communicator in Japanese and English we want you on the Customer Service team.

The Job:

• Support users in learning the ins and outs of 3D printing via phone and email 
• Can go on-site fix missions to fix critical hardware issues
• Make our business partners an expert in our product
• Keep customers ridiculously happy
• Feed customer reports back to our international engineering team

You:

• Are business-fluent in spoken and written Japanese and English, additional languages are a bonus
• Experienced in electronic and mechanical product servicing process with strong hands-on ability
• You care about customers and are a communication expert
• Like to demonstrate expertise and are capable of leading the customer to a resolution
• Know how to avoid or solve conflicts and have great analytical skills
• Are good in administrative tasks and are not afraid of long to-do lists

Bonus Skills:

• Experience with 3D modeling, printing and digital fabrication
• Experience providing technical support for hardware products
• Familiarity with ticket or case management systems (e.g. ServiceCloud)
• Experience in fast growing start up environment

We Offer:

• An inclusive work environment with inspiring colleagues
• An exceptionally fast growing company in a highly disruptive industry
• Shares in the company for full-time employees
• Unlimited 3D prints

We build amazing things.  Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world.

Formlabs is looking for a highly motivated leader to join us as we grow our account management team and bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution, throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges.

Are you a dynamic sales leader ready to scale new heights in revenue generation? Do you thrive on driving growth, strengthening customer relationships, and leading strategic sales initiatives? Join Formlabs as our Key Account Manager in our Tokyo office and play a key role in expanding our Japan business.

The Job:

• Develop and implement sales strategies that drive customer growth and retention
• Personally engage with large accounts and major deals to secure high-value opportunities
• Design and execute structured sales plays to expand customer relationships and drive revenue
• Independently build the funnel to grow sales opportunities 

You:

• 5+ years in sales roles (majority in B2B and hardware-related)
• Proven experience managing $5M+ in revenue
• Proven experience working with large customers in Japan
• Experience developing and executing go-to-market strategies
• Strategic thinker with strong business acumen
• Humble, coachable, and committed to continuous learning
• STEM degree, especially Mechanical Engineering degrees
• Effectively conversant in English 
• Willingness to travel domestically

Bonus Skills:

• Experience with hardware sales 
• Enterprise level account management

We Offer:

• A people-first company culture
• Access to unlimited 3D printing
• Regular team lunches
• Annual health screening
• Last but not least, an inspiring working environment with diverse, international colleagues.

Perks are subject to adjustments and may vary from team to team.

We build amazing things.  Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world.

Formlabs is looking for a highly motivated leader to join us as we grow our account management team and bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution, throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges.

Are you a dynamic sales leader ready to scale new heights in revenue generation? Do you thrive on driving growth, strengthening customer relationships, and leading strategic sales initiatives? Join Formlabs as our Overlay Sales Manager in our Tokyo office and play a key role in expanding our Japan business.

The Job:

• Develop and implement sales strategies that drive customer growth and retention
• Personally engage with large accounts and major deals to secure high-value opportunities
• Design and execute structured sales plays to expand customer relationships and drive revenue
• Independently build the funnel to grow sales opportunities 

You:

• 5+ years in sales roles (majority in B2B and hardware-related)
• Proven experience managing $5M+ in revenue
• Proven experience working with large customers in Japan
• Experience developing and executing go-to-market strategies
• Strategic thinker with strong business acumen
• Humble, coachable, and committed to continuous learning
• STEM degree, especially Mechanical Engineering degrees
• Effectively conversant in English 
• Willingness to travel domestically

Bonus Skills:

• Experience with hardware sales 
• Enterprise level account management

We Offer:

• A people-first company culture
• Access to unlimited 3D printing
• Regular team lunches
• Annual health screening
• Last but not least, an inspiring working environment with diverse, international colleagues.

Perks are subject to adjustments and may vary from team to team.

We build amazing things.  Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.