You will:

The Senior Account Manager will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:

• Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
• Use your intensive knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria. 
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience"
• Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.

You should have:

• 3+ years of experience in supply chain operations, sales/account management or a client facing role.
• Ideally 2+ years experience in logistics, freight forwarding, or supply chain.
• Fluency in Dutch and English.
• Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands-on, process-oriented, structured thinking with strong problem-solving skills.
• Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross) selling a product.
• Strong focus on growing your customers through a consultative approach. 

What's in there for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• Daily catered lunches incl. vegetarian options, breakfast, snacks and soft drinks available in our office on daily basis 
• Commute expenses: Flexport will cover  home-office commuting costs for employees living outside of Amsterdam
• 25 working days as vacation days based on full time employment.
• Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport. 
• A defined pension contribution scheme
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

#LI-onsite

The opportunity: 

 The Senior Account Manager will help their clients grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with a high degree of professionalism and attention to detail.

You will: 

Your responsibilities as a Senior Account Manager include, but are not limited to the following:

• Navigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
• Use your intensive knowledge of the client’s business to architect 3-year supply chain roadmaps that align with the client's global business goals.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience
• Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships

We are kindly asking candidates to apply with a CV in English

You should have:

• 5+ years of experience in supply chain operations, sales/account management or a client facing role.
• 2+ years experience in logistics, freight forwarding, or supply chain.
• Client-centric:obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands-on, process-oriented, structured thinking with strong problem-solving skills.
• Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross) selling a product.
• Strong focus on growing your customers through a consultative approach.

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• 22 vacation days, additionally paid permits and time off, canceled holidays and ROL 
• Lunches compensation up to 12 euros / days
• Health Insurance & Life insurance
• Statutory pension contributions 
• Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members
• Equity program: all employees at Flexport become company shareholders because we believe everyone is contributing into company’s success 
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. 

#LI-onsite

The opportunity:

Tired of the traditional operating model of the freight forwarding industry? Want to join the most disruptive force for good in global commerce? At Flexport, our mission is to make global commerce so easy there will be more of it. We believe that global trade should work better for everyone. Over the last decade, we have grown faster than any freight forwarder in history by taking a technology-first approach to the industry's biggest challenges and building a team of passionate experts to transform global logistics.

As a key member of our Australian team, you will drive the growth of Flexport in the region. You will be part of a high-growth, dynamic team with a strong focus on culture, performance, and career development. Being a small team, you will have the unique opportunity to deep-dive into various aspects of the business and fill gaps outside your day-to-day remit, truly helping build Flexport’s presence on the ground floor.

What you’ll do:

• Drive the growth of Flexport Australia together with your colleagues.

• Identify and pursue high-potential clients and manage the full sales cycle, from prospecting to closing deals.

• Consult with new clients to understand their supply chain needs and pain points, creating value-driven solutions.

• Showcase Flexport’s capabilities through virtual and in-person meetings.

• Own and achieve personal sales targets, approaching them strategically and consistently delivering results.

• Lead customer onboarding by coordinating with internal resources and teams.

• Personally represent Flexport’s value proposition and identify growth opportunities for overseas demand teams.

• Create feedback loops with key stakeholders to align operations with evolving client needs.

• Contribute to a best-in-class sales and operational structure.

What you’ll need:

• Eligibility: Applications will only be accepted from Australia passport holders or Australia PRs.

• Experience: At least 3 years’ experience in a full-cycle (prospecting to closing), quota-carrying sales role.

• Domain Expertise: Experience within a freight forwarding or logistics domain is required.

• Sales Drive: Enthusiasm for cold-calling prospects, leading discovery calls, and a burning desire to grow into a top 5% sales executive in the country.

• Mindset: A client-service mindset—obsessed with client and employee happiness—and the courage to challenge the status quo.

• Skills: Excellent communication, interpersonal, and organizational skills with a strong work ethic and fast learning ability.

• Execution: Strategic vision combined with "ground floor" execution capabilities.

What’s in it for you:

• Impact: An opportunity to contribute to one of the fastest-growing companies and create a global impact within a thriving multinational environment.

• Growth: Access to global learning programs and career development opportunities.

• Compensation: Appropriated sales incentive based on performance achievement.

• Benefits: Parental leave benefits and access to an Employee Assistance Program (EAP) with global support resources.

• Perks: Lunch stipend and mobile phone reimbursement.

You will:

The Senior Account Manager will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:

• Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
• Use your intensive knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria. 
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience".
• Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.

You should have:

• 3+ years of experience in supply chain operations, sales/account management or a client facing role.
• Ideally 2+ years experience in logistics, freight forwarding, or supply chain.
• Fluency in Flemish (or Dutch) and French and English.
• Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands-on, process-oriented, structured thinking with strong problem-solving skills.
• Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross) selling a product.
• Strong focus on growing your customers through a consultative approach.