Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand as an embedded team member for one of our Solutions accounts at a well-known technology company and serve as Team Lead. This position is ideal for someone with strong technical production experience in the event industry who can assume a management role within an organization. This role will lead the technical production elements for high-profile events and directly manage team members on the account to ensure high-quality event delivery. You’ll liaise with FIRST teams and our client on a daily basis.

For events, the goal is to provide a seamless technology experience for all attendees, press, and partners, and to create a more efficient and reliable technical environment for event staff and vendors.

Your Contributions

• Lead on all aspects of on-site service delivery, which includes developing processes, maintaining client relationships, and driving innovations and efficiencies
• Generate detailed reporting to provide insight into the health of studios, space utilization, finances, staffing, and client satisfaction
• Partner with Production leadership to ensure SOP’s are executed to the desired standards, and that all risk is identified in a timely manner
• Manage FIRST team members, which could include specialists, technicians, and freelancers at this facility
• Partner with Production Leadership to ensure all technically complex and high-profile events are executed flawlessly
• Coordinate with stakeholders across teams and service lines to ensure the seamless execution of events
• Coordinate with the Experiential AV and Multimedia team to ensure the flawless delivery of content on experiential displays (NYC only)
• Provide technical, operational and production support to a number of on-site meeting spaces
• Work closely with clients to establish A/V and staging layouts as well as budgets for events 
• Staff, administer and maintain the event calendar for FIRST team members
• Oversee the workload of the team, ensuring a day-to-day understanding of capacity/pressure points, and assisting/offering guidance on the team’s events where required
• Manage vacation schedules, coordinate team presence in the office to ensure ample coverage, and review all T&E reports
• Liaise with the Regional Lead & other Team Leads to schedule and execute monthly meetings with the FIRST team on the
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions for the account
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Oversee the onboarding and training/offboarding process for all employees on the account
• Liaise between FIRST internal departments, Site Leads, clients, and the implanted FIRST team
• Manage client expectations on production issues
• Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
• Advise on best options and set up for venues
• Participate in creative team brainstorming sessions
• Identify new and alternative ways of approaching FIRST’s technical production offering to clients by collecting feedback, identifying trends and implementing changes
• Ensure the team adheres to standard operating procedures and compliance processes
• Actively discuss technical errors and ensure that they will be rectified/escalated accordingly
• Maintain comprehensive event files and keep precise records for the client
• Provide input/feedback on big picture opportunities, issues, and challenges within the organization
• Manage and promote communications to all team members to ensure maximum efficiency
• Manage process requests and projects to/from the FIRST Main Office
• Ensure the team maintains positive relationships with client
• Lead and motivate the team to work efficiently
• Ensure the team is providing value for money to clients and seeking value adds where possible
• Encourage and motivate the team to be knowledgeable of best practices, new suppliers, services, and venues, and to be proactive with ideas and creative solutions
• Develop, mentor, and provide feedback to team members on an ongoing basis

What We Are Looking For

• This position requires at least 8-10 years of experience in a similar role
• Must be fluent in German and English
• Strong people management skills with the ability to lead by example are essential
• Expert/in-depth understanding of the latest Audio/Visual technology and advancements, including lighting, audio/video, rigging and power
• High level of proficiency in the technical delivery of high-quality events
• Video output experience with expert technical understanding of systems
• Extensive experience operating event production systems
• Excellent communication and customer service skills are a must to build and maintain relationships
• Ability to prioritize while adhering to critical project timelines in a fast-paced environment
• Expert knowledge of 2D and 3D CAD (Vectorworks) preferred
• Experience managing day-to-day changes at every level of detail
• Willingness to travel as needed
• Familiarity with labour union rules (applicable only to the USA and certain parts of EMEA)
• Ability to manage many projects at once with varying levels of production complexity
• Excellent supplier/vendor knowledge, contract negotiation skills and knowledge of market pricing
• Ability to work onsite
• This role will be assigned to a primary location, but will require flexibility to be deployed to support across the campus as required

#LI-TS1 #LI-Onsite

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Senior Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team consistently delivers exceptional service to our clients through excellent project management and deliver world-class events that exceed client expectations. Along with other FIRST team members, the Senior Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event-planning professional with experience managing and motivating team members.

Your Contributions

• Responsible for all aspects of on-site event services delivery, which includes developing processes, training team members, and driving innovations and efficiencies 
• Direct or indirect management of teams, including Team Leads, where applicable, of the EP/EM team for a site location(s)
• Assume responsibility as the most senior member of the on-site Event Services teams for a distinct site location, manage escalations and creatively solve
• Have oversight of team workload, ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on the team’s events where required
• Successfully liaise across different levels within the immediate team, the client’s organization, and other vendor partners
• Thoroughly and comprehensively understand how our team supports and executes event services to effectively mentor and support team members onsite
• Identify new and alternative ways of approaching FIRST’s event management and event production offering to clients by collecting feedback, identifying trends and implementing changes, including ongoing development and review of planning, execution and post-event processes
• Drive team development and skills through consistent cross-functional training and supporting a strong and engaging performance program across the team, clearly outlining development of skills, attributes and growth, and providing feedback to team members on an ongoing basis
• Ensure policies and procedures resources are updated, complete and available and that staff are adhering to these resources
• Handle event escalations as needed and actively review and discuss post-event feedback, highlighting issues and ensuring that they will be escalated and resolved accordingly, and apply forward-thinking issue mitigation
• Provide input and feedback on big picture opportunities, issues, and challenges within the organization supporting the Event Management Campus/Regional Leader
• Motivate the team to work efficiently, be knowledgeable of best practices, new suppliers, services, and venues, and to be proactive with ideas and creative solutions
• Advise on the planning and execution of events for designated high-profile groups, overseeing the execution of larger-scale events
• Partner with FIRST People & Culture on company initiatives, recruiting, and employee relations matters
• Partner with leadership and the client on various strategic initiatives and projects

What We Are Looking For

• At least 10 years of experience in a similar role
• Must be fluent in German and English
• Strong people management skills with the ability to lead by example
• High level of proficiency in the delivery of high-quality events 
• Ability to work fully onsite
• Excellent written and oral communication skills with the ability to build and maintain relationships across clients and stakeholders at all levels in a fast-paced environment
• Decision maker and creative problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• This role will require flexibility to be deployed across the campus as required and work outside of standard hours as business needs dictate

#LI-TS1 #LI-Onsite

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Team Lead, Event Management, will assume a key role within the organisation by leading and motivating colleagues in ways that enhance working relationships and embody FIRST values and our client’s brand. The individual will ensure the project team consistently delivers exceptional service to our clients through excellent project management and deliver world-class events that exceed client expectations. Along with other FIRST team members, the Team Lead, Event Management, will represent the FIRST Solutions brand on-site at a well-known tech company. This position is ideal for a corporate event-planning professional with experience managing and motivating team members.

Your Contributions

• The Team Lead, Event Management, works to coordinate staff assignments and workload for both onsite and digital events
• Reviews requests sent by the event intake team and confirmed space, approvals and other pertinent information prior to assigning
• Advise on the planning and execution of events for designated high-profile groups, overseeing the execution of larger-scale events
• Support and coordinate the delivery of events as needed
• Handles event escalations
• Manages monthly audit reports as required by the client and internal management
• Partner with the client on various strategic initiatives and projects 
• Directly manage a team of direct reports
• Develop, mentor, and provide feedback to team members on an ongoing basis
• Oversee the workload of the team, ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on the team’s events where required
• Manage vacation schedules, ensuring appropriate team coverage and review all expense reports
• Oversee the onboarding/offboarding process for all employees
• Ensure team adheres to standard operating procedures and compliance processes
• Manage and promote communications to all team members to ensure maximum efficiency
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Ensure the team maintains positive relationships with clients
• Ensure the team is providing value to clients and seeking value-adds where possible
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions

What We Are Looking For

• This position requires at least 8-10 years of experience in a similar role
• Must be fluent in German and English
• Strong people management skills with the ability to lead by example
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus(es) as required
• Excellent written and oral communication skills at all levels 
• Decision maker and problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings

#LI-TS1 #LI-Onsite

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Guest Services Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the guest services team delivers exceptional service to our clients through best-in-class customer service, positivity, and the delivery of world-class events that exceed client expectations. Along with other FIRST team members, the Guest Services Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event-planning professional with experience managing and motivating team members.

Your Contributions

• Directly manage the team of direct reports, including receptionists and hospitality ambassadors
• Manage direct report scheduling day-to-day and, as needed, for larger-scale events and full-venue buyouts.
• Handles guest-related escalations
• Develop, mentor, and provide feedback to team members on an ongoing basis
• Oversee the workload of the team, ensuring day-to-day understanding of capacity/pressure points, and assisting/offering guidance on event registration and guest services
• Manage vacation schedules, ensuring appropriate team coverage, and review all expense reports
• Oversee the onboarding/offboarding process and training for all employees
• Ensure the team adheres to standard operating procedures and compliance processes
• Manage and promote communications to all team members to ensure maximum efficiency
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Ensure the team maintains positive relationships with clients, and anticipate and address potential risks
• Ensure the team is providing value to clients and seeking value-adds where possible
• Partner with the client on various strategic initiatives and projects
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
• Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.

What We Are Looking For

• This position requires at least 5-7 years of experience in a similar role
• Must be fluent in German and English
• Strong people management skills with the ability to lead by example
• Excellent written and oral communication skills at all levels 
• Decision maker and problem solver with a collaborative/team-player attitude
• Positive and caring approach to team management
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings
• Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
• Build excellent relationships with the team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests from clients as required

#LI-TS1 #LI-Onsite

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

In this role, the AV Systems Engineer will maintain the Audio, Video, Lighting, and Control systems that drive the facility, as well as networks, media ingest systems, and post-production systems.

The role requires the ability to work effectively with a wide range of people across the AV and Events space. We’re looking for an AV engineer with hands-on production experience who can provide technical support and guidance to events and conferences at all business levels.

The role also requires flexibility to occasionally work outside of traditional office hours, depending on demand and production requirements.

Your Contributions

• Provide back-end support to the Event Technicians on productions on-site and remotely
• Set up and monitor facility routing between event spaces and the main Control Rooms
• Perform on-site and remote maintenance on specialist equipment for event production and broadcast
• Design, test, evaluate and install new circuitry/equipment for use in the facility
• Analyse and repair technical faults on equipment beyond the first line of troubleshooting
• Manage client expectations on tech-related issues
• Ensure that production equipment is running the latest versions of software/firmware to enable new features
• Identify a suitable workaround when equipment has failed to ensure continuity of the service
• Interpret and implement instructions and requests from event production meetings in order to deliver the maximum capability the facility can offer
• Help enhance the user experience by utilising available engineering resources
• Produce and update technical documentation
• Keep up-to-date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques
• Be able to travel between sites or assist remotely in order to perform break/fix and maintenance duties
• Train operational staff on existing or new equipment
• Own maintenance and engineering initiatives, including project management and 3rd party vendor liaison
• Provide custom workflow and routing configuration for productions, facilitate ground-up production setups in soundstages, and monitor productions and livestreams for optimal system performance
• Regularly flex into production operator roles when staffing emergencies arise, when periods or relief need to be provided to operators during extended production calls, or when leave coverage is required

What We Are Looking For

• 5-7 years of experience in a similar role
• Experience with Q-Sys and Dante
• Experience working with some or all of the following products: Yamaha, Dante, Evertz, Ross Carbonite and Ultrix, Barco E2/S3 or Analogue Way Aquilon, Panasonic PTZ cameras and controllers, Unilumin LED walls and Novastar or Megapixel processors, ETC ION theatrical lighting controllers. 
• Ability to apply digital and analogue theory and work from diagrammatic information
• Ability to work across all event production and broadcast studio operations
• Deep understanding of front-line maintenance and diagnostics on networked environments
• Excellent face-to-face communication as well as written skills
• Rigging experience a plus
• Ability to read, understand, and write technical documentation, AutoCAD (or equivalent) skills would be beneficial
• Understands video compression and file-based workflows
• Excellent analytical/troubleshooting practices and attention to detail
• In-depth understanding of TCP/IP networking
• Ability to take a service-oriented approach to this position, with a desire to help clients achieve their best results
• Ability to remain calm under pressure
• Excellent time management skills and the ability to prioritise critical elements in the workflow
• Ability to work well within a team

Administrative and General

• Assume responsibility for one's own environment, ensuring adherence to health and safety policies while having clean, smart surroundings
• Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
• Build excellent relations with the team, clients, vendors, and key venues through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter
• Work on ad hoc requests as required, typically during quiet times

#LI-TS1 #LI-Onsite