In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

Retail Sales Associate

The Sales Associate is responsible for supporting the Team through personal selling achievements and the store's day-to-day operations, as well as helping market Filson’s high-quality products by upholding strong visual merchandising requirements. The Filson brand is built on a reputation of excellent product quality, performance and associate knowledge, and this position serves to provide exceptional customer service and team empowerment.

Responsibilities:

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. 
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Other duties as assigned. 

Qualifications:

• Must have high school diploma or equivalent.
• Experience in customer service environment.
• Friendly and outgoing; service mentality.
• Strong communication, both verbal and written skills.
• Committed to superior service. 
• Energetic, dependable and a team player. 
• Merchandising and visual sales floor skills.
• Motivated and results driven.
• Ability to work weekends, holidays, and evenings.
• Basic math skills, register experience is a plus. 
• Must be 18+ years old

Requirements

• Able to stand for 8 hours
• Able to lift and carry 30 pounds
• Able to reach overhead
• Able to pull clothing and luggage from shelves
• Able to bend, kneel, or stoop

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
• Starting at $16.60 - $17.40 per hour
• Bonus eligibility:
• Potential monthly bonus based on store financial performance.  
• Employee hiring referral bonus

• Benefits:
  • Paid Time-off: (For FT status team members only)
  • Paid Vacation days (For FT status team members only)
  • Paid Float Days (For FT status team members only)
  • Medical, Dental & Vision (For FT or PT Reg status team members only)
  • Corporate Holidays
  • 401k with company match
  • Company Employee Assistance Program (EAP)
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee bag after 90 days of employment 

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson is an equal opportunity employer.  We believe that every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

Regarding applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

Retail Sales Associate

The Sales Associate is responsible for supporting the Team through personal selling achievements and the store's day-to-day operations, as well as helping market Filson’s high-quality products by upholding strong visual merchandising requirements. The Filson brand is built on a reputation of excellent product quality, performance and associate knowledge, and this position serves to provide exceptional customer service and team empowerment.

Responsibilities:

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. 
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Other duties as assigned. 

Qualifications:

• Must have high school diploma or equivalent.
• Experience in customer service environment.
• Friendly and outgoing; service mentality.
• Strong communication, both verbal and written skills.
• Committed to superior service. 
• Energetic, dependable and a team player. 
• Merchandising and visual sales floor skills.
• Motivated and results driven.
• Ability to work weekends, holidays, and evenings.
• Basic math skills, register experience is a plus. 
• Must be 18+ years old

Requirements

• Able to stand for 8 hours
• Able to lift and carry 30 pounds
• Able to reach overhead
• Able to pull clothing and luggage from shelves
• Able to bend, kneel, or stoop

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
• Starting at $16.60 - $17.40 per hour
• Bonus eligibility:
• Potential monthly bonus based on store financial performance.  
• Employee hiring referral bonus

• Benefits:
  • Paid Time-off: (For FT status team members only)
  • Paid Vacation days (For FT status team members only)
  • Paid Float Days (For FT status team members only)
  • Medical, Dental & Vision (For FT or PT Reg status team members only)
  • Corporate Holidays
  • 401k with company match
  • Company Employee Assistance Program (EAP)
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee bag after 90 days of employment 

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson is an equal opportunity employer.  We believe that every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

Regarding applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

Retail Sales Associate

The Sales Associate is responsible for supporting the Team through personal selling achievements and the store's day-to-day operations, as well as helping market Filson’s high-quality products by upholding strong visual merchandising requirements. The Filson brand is built on a reputation of excellent product quality, performance and associate knowledge, and this position serves to provide exceptional customer service and team empowerment.

Responsibilities:

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. 
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Other duties as assigned. 

Qualifications:

• Must have high school diploma or equivalent.
• Experience in customer service environment.
• Friendly and outgoing; service mentality.
• Strong communication, both verbal and written skills.
• Committed to superior service. 
• Energetic, dependable and a team player. 
• Merchandising and visual sales floor skills.
• Motivated and results driven.
• Ability to work weekends, holidays, and evenings.
• Basic math skills, register experience is a plus. 
• Must be 18+ years old

Requirements

• Able to stand for 8 hours
• Able to lift and carry 30 pounds
• Able to reach overhead
• Able to pull clothing and luggage from shelves
• Able to bend, kneel, or stoop

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
• Starting at $16.60 - $17.40 per hour
• Bonus eligibility:
• Potential monthly bonus based on store financial performance.  
• Employee hiring referral bonus

• Benefits:
  • Paid Time-off: (For FT status team members only)
  • Paid Vacation days (For FT status team members only)
  • Paid Float Days (For FT status team members only)
  • Medical, Dental & Vision (For FT or PT Reg status team members only)
  • Corporate Holidays
  • 401k with company match
  • Company Employee Assistance Program (EAP)
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee bag after 90 days of employment 

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson is an equal opportunity employer.  We believe that every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

Regarding applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

Key Holder

Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day.  A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897.  This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.  

Responsibilities:

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. 
• Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees
• Supports the Store manager with coaching, developing and conflict resolution within the entire team
• Observes and provides feedback to support members of staff in a culture of 360-degree communication.
• Manage a training plan and in the moment coaching to drive key performance indicators.  Understands how employee behaviors link to selling metrics and provide training accordingly.
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Prepares reports by collecting, analyzing, and summarizing information
• Ensures availability of merchandise and services by maintaining inventories.
• Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Manage customer service and selling to drive a performance culture.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Other duties as assigned. 

Qualifications:

• Exceptional selling skills, customer service, and clientele
• Minimum of one year in a leadership role
• Experience using data to make informed decisions
• People development and growth experience
• Friendly and outgoing; service mentality
• Strong written and verbal communication skills
• PC based computer skills; with Word and Excel 
• Ability to work weekends, holidays, and evenings.
• Must have high school diploma or equivalent.
• Must be 18+ yrs. old

Requirements:

• Able to lift and carry 30 pounds, as needed
• Able to reach overhead, as needed
• Able to pull clothing and luggage from shelves
• Able to bend, kneel, or stoop
• Must be able to stand for long periods of time

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
• Starting at $19.25 - $21.35 per hour
• Bonus eligibility:
• Potential monthly bonus based on store financial performance. See current bonus program for eligibility
• Employee hiring referral bonus
• Paid Time-off: (For FT status team members only)
• Paid Corporate Holidays 
• Paid Vacation days (accrued)
• Paid Float days
• Benefits:
• Medical, dental & vision (For FT and PT Reg status team members only)
• 401k with company match 
• Employee assistance program (EAP)
• Pet Insurance
• Merchandise discounts
• Complimentary employee bag after 90 days of employment

 Note: This job description is not meant to be all-inclusive.  Team Member may be required to perform other duties to meet the ongoing needs of the organization. 

Filson is an equal opportunity employer.  We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state, or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

Regarding applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

ABOUT FILSON

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service. We don’t work in silos but rely on open collaboration. It’s a jackknife mentality – the ability to accomplish more than what’s asked of you – that defines our culture of versatility and perseverance. Our outfitter mindset is deliberate and strategic. We are a small company, on purpose. We’re the ones doing the work, from product design and marketing, to cutting, sewing, and restoration. With more than 125 years under our belt, we still have a start-up mentality. Driven by an independent spirit and an uncompromising attitude that demands we lead with conviction. 

ABOUT THE ROLE 

The Product Manager is a steward of the Filson product—responsible for building assortments that honor our legacy while pushing the business forward. This role owns a portion of the seasonal line plan from concept through market, ensuring every product serves a purpose, tells a story, and delivers against the needs of the customer. 

You’ll sit at the center of the work—partnering across Design, Merchandising, Sales, and Marketing—to bring products to life that are built without compromise. This role requires equal parts instinct and analysis: understanding the customer, reading the market, and making decisions that balance craftsmanship with commercial performance. 

RESPONSIBILITIES 

• Build and own seasonal line plans that deliver on revenue, margin, and productivity goals while staying true to Filson’s standards of quality and utility  
• Identify opportunities for growth through a deep understanding of the customer, the competitive landscape, and emerging trends  
• Partner with Design to develop products that are functional, durable, and unmistakably Filson  
• Work closely with Sales to align on assortment strategy, pricing architecture, and market needs across wholesale and direct channels  
• Support sell-in by contributing to product storytelling, assortment strategy, and key account conversations  
• Help define how the line comes to life across channels—Wholesale, DTC, and eCommerce—ensuring consistency and clarity in the marketplace  
• Collaborate cross-functionally with Planning, Finance, Marketing, and Manufacturing to bring products from concept to customer  
• Drive execution across all Go-to-Market milestones, ensuring timelines are met and details are dialed  
• Hold a high bar for accuracy and operational discipline across systems, tools, and processes  
• Continuously look for ways to improve how we work—simplifying processes and strengthening cross-functional collaboration  
• Contribute to a strong team environment by mentoring others and leading through accountability and example  

QUALIFICATIONS 

• 5+ years of experience in product management, merchandising, or product line management within outdoor, lifestyle, or consumer goods brands  
• A strong product instinct—knowing what belongs in the line, what doesn’t, and why  
• Proven ability to translate consumer insights and market data into clear product strategies  
• Experience building assortments that balance storytelling, functionality, and commercial performance  
• Strong analytical skills paired with sound judgment and attention to detail  
• Ability to work cross-functionally and influence without ego  
• Clear, direct communicator who can align teams and drive decisions forward  
• Proficiency in Microsoft Office; experience with PLM or merchandising systems is a plus  
• A genuine appreciation for Filson’s heritage, product integrity, and the customers we serve  

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

Key Holder

Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day.  A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897.  This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.  

Responsibilities:

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. 
• Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees
• Supports the Store manager with coaching, developing and conflict resolution within the entire team
• Observes and provides feedback to support members of staff in a culture of 360-degree communication.
• Manage a training plan and in the moment coaching to drive key performance indicators.  Understands how employee behaviors link to selling metrics and provide training accordingly.
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Prepares reports by collecting, analyzing, and summarizing information
• Ensures availability of merchandise and services by maintaining inventories.
• Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Manage customer service and selling to drive a performance culture.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Other duties as assigned. 

Qualifications:

• Exceptional selling skills, customer service, and clientele
• Minimum of one year in a leadership role
• Experience using data to make informed decisions
• People development and growth experience
• Friendly and outgoing; service mentality
• Strong written and verbal communication skills
• PC based computer skills; with Word and Excel 
• Ability to work weekends, holidays, and evenings.
• Must have high school diploma or equivalent.
• Must be 18+ yrs. old

Requirements:

• Able to lift and carry 30 pounds, as needed
• Able to reach overhead, as needed
• Able to pull clothing and luggage from shelves
• Able to bend, kneel, or stoop
• Must be able to stand for long periods of time

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
• Starting at $17.60 - $19.50 per hour
• Bonus eligibility:
• Potential monthly bonus based on store financial performance. See current bonus program for eligibility
• Employee hiring referral bonus
• Paid Time-off: (For FT status team members only)
• Paid Corporate Holidays 
• Paid Vacation days (accrued)
• Paid Float days
• Benefits:
• Medical, dental & vision (For FT and PT Reg status team members only)
• 401k with company match 
• Employee assistance program (EAP)
• Pet Insurance
• Merchandise discounts
• Complimentary employee bag after 90 days of employment

 Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization. 

Filson is an equal opportunity employer.  We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state, or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

Regarding applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

ABOUT FILSON

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service. We don’t work in silos but rely on open collaboration. It’s a jackknife mentality – the ability to accomplish more than what’s asked of you – that defines our culture of versatility and perseverance. Our outfitter mindset is deliberate and strategic. We are a small company, on purpose. We’re the ones doing the work, from product design and marketing, to cutting, sewing, and restoration. With more than 125 years under our belt, we still have a start-up mentality. Driven by an independent spirit and an uncompromising attitude that demands we lead with conviction. 

ABOUT THE ROLE 

The IT Support Technician provides timely technical assistance to Filson’s corporate, manufacturing, logistics, and retail teams. This role focuses on diagnosing and resolving issues related to endpoint hardware, software, networks, and related systems to minimize downtime and ensure smooth day-to-day technology operations. 

In this role, you will provide Tier 1–2 technical support while delivering exceptional customer service in a fast-paced environment. You will work closely with internal teams to troubleshoot issues, support system deployments, and maintain reliable technology tools that enable employees across the organization to do their best work. 

RESPONSIBILITIES 

• Respond to technical support requests via phone, email, ticketing systems, chat, or in person, providing step-by-step troubleshooting and resolution. 
• Diagnose hardware, software, network, and mobile device issues using remote support tools and troubleshooting methodologies. 
• Install, configure, and maintain computer systems, operating systems (Windows and macOS), applications, and peripherals. 
• Escalate complex issues to senior IT staff or engineering teams as needed. 
• Document support interactions, resolutions, and processes within the knowledge base and ticketing systems. 
• Create and maintain user documentation, FAQs, and training materials. 
• Support end users by providing guidance on technology best practices and self-service tools. 
• Assist with system deployments, hardware setups, and technology migrations across corporate and operational environments. 
• Monitor system performance and assist with asset tracking and device inventory. 
• Collaborate with cross-functional teams to identify root causes and improve IT support processes. 
• Stay current on system updates, security patches, and emerging technologies. 

 QUALIFICATIONS 

• High school diploma or equivalent required; bachelor’s degree in Information Technology, Computer Science, or a related field preferred. 
• 3–5 years of experience in technical support, help desk, or a customer-facing IT support role. 
• Working knowledge of Microsoft Office 365, Windows and macOS troubleshooting, mobile device management (Microsoft Intune), and basic networking concepts (LAN/WAN, TCP/IP, DHCP). 
• Experience using ticketing systems such as Zendesk or Jira and remote support tools. 
• Familiarity with endpoint device setup, system configuration, and user account management. 
• Basic scripting knowledge (PowerShell, Python, or similar) or database concepts is a plus. 
• Industry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are strongly valued. 
• Strong attention to detail coupled with analytical and problem-solving skills. 
• Excellent communication skills with the ability to explain technical concepts to non-technical users. 
• Proficient knowledge of Microsoft Office. 

 PHYSICAL REQUIREMENTS 

The physical demands described here are representative of those that must be met of any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform those essential functions. 

While performing the duties of this job, the employee is required to: 

• Regularly sit and stand 
• Use hands, fingers, and arms to use computers and other office equipment 
• Use hands, fingers, and arms to lift, squeeze, pinch, or grab equipment and supplies 
• Reach up, across, or down to retrieve equipment and technology devices 
• See, talk, and hear 
• Occasionally move or lift equipment or devices up to 20 pounds 

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

Key Holder

Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day.  A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897.  This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.  

Responsibilities:

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. 
• Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees
• Supports the Store manager with coaching, developing and conflict resolution within the entire team
• Observes and provides feedback to support members of staff in a culture of 360-degree communication.
• Manage a training plan and in the moment coaching to drive key performance indicators.  Understands how employee behaviors link to selling metrics and provide training accordingly.
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Prepares reports by collecting, analyzing and summarizing information
• Ensures availability of merchandise and services by maintaining inventories.
• Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Manage customer service and selling to drive a performance culture.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Code of Ethics and Standards of Conduct and all policies included within
• Other duties as assigned. 

Qualifications:

• Exceptional selling skills, customer service, and clientele
• Minimum of one year in a leadership role
• Experience using data to make informed decisions
• People development and growth experience
• Friendly and outgoing; service mentality
• Strong written and verbal communication skills
• PC based computer skills; with Word and Excel 
• Ability to work weekends, holidays and evenings.
• Must have high school diploma or equivalent.
• Must be 18+ yrs old

Requirements:

• Able to lift and carry 30 pounds
• Able to reach overhead
• Able to pull clothing and luggage from shelves
• Able to bend, kneel, or stoop
• Must be able to stand for long periods of time

Sampling of Total Rewards Program: 

• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  
  • Starting at $16.75 - $18.60 per hour
• Bonus eligibility:
  • Potential monthly bonus based on store financial performance. See current bonus program for eligibility
  • Employee hiring referral bonus
• Paid Time-off: (For FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Volunteer days
• Benefits:
  • Medical, dental & vision (For FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program 
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee bag at 90 days of employment 

 Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization. 

Filson is an equal opportunity employer.  We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

ABOUT FILSON

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service. We don’t work in silos but rely on open collaboration. It’s a jackknife mentality – the ability to accomplish more than what’s asked of you – that defines our culture of versatility and perseverance. Our outfitter mindset is deliberate and strategic. We are a small company, on purpose. We’re the ones doing the work, from product design and marketing, to cutting, sewing, and restoration. With more than 125 years under our belt, we still have a start-up mentality. Driven by an independent spirit and an uncompromising attitude that demands we lead with conviction. 

ABOUT THE ROLE 

The Production Planner is responsible for full vendor management, purchase order management, and product deliveries. They will work closely with Merchandising, Product Development, and Logistics to execute the inventory plan and manage delivery objectives. They will collaborate with internal and external vendors to maintain delivery schedules and deadlines. 

RESPONSIBILITIES: 

• Manage purchase orders lifecycle
• Manage vendor ASNs in Outlook and NetSuite for on-time shipping and delivery 
• Cultivates relationship with external vendors 
• Lead weekly Work-In-Progress and delivery date discussions with external vendors 
• Troubleshoot delivery delays, identifying risks to the sales plan, and resolve with cross functional business partners and vendors
• Coordinate on time delivery with Logistics, balancing vendor supplied dates with Logistics supplied dates 
• Partners with Sourcing, Product Development, and Merch Planning teams to ensure adherence to seasonal milestones and calendar deadlines 
• Manage and resolve short term demand changes 
• Work closely with cross-functional teams to project raw material, greige demand, and vendor needs as needed 
• Manage SMS seasonal demands for on time delivery by working with cross-functional teams and vendors 
• Ensure accuracy across WIP reports, tracker, and internal ERP system

QUALIFICATIONS: 

• 3-5 years experience in supply chain, production planning, or comparable analytical role
• Expert level Excel skills with a demonstrated ability to analyze and interpret data 
• Production management experience, both domestic and international vendors preferred 
• Ability to manage and mine data from multiple sources  
• Ability to quickly adapt and reprioritize based on the business needs 
• Detail oriented individual with a focus on accuracy 
• Proactive individual who is solution oriented and maintains ownership of the accounts and orders they manage 
• Problem-solver 
• Ability to communicate effectively with internal stakeholders and vendors 
• Prior ERP experience, preferably NetSuite
• BS/BA in business administration, supply chain management or work equivalent 

PHYSICAL REQUIREMENTS 

The physical demands described here are representative of those that must be met of any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform those essential functions.  

While performing the duties of this job, the employee is required to:  

• Regularly sit and stand 
• Use hands, fingers, and arms to use computers and other office equipment 
• Use hands, fingers, and arms to lift, squeeze, pinch, grab products/items/supplies 
• Reach up, across, or down to retrieve products and supplies 
• See, talk, and hear
• Occasionally required to walk 
• Occasionally required to move or lift up to 25 pounds  

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

ABOUT FILSON

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service. We don’t work in silos but rely on open collaboration. It’s a jackknife mentality – the ability to accomplish more than what’s asked of you – that defines our culture of versatility and perseverance.

Our outfitter mindset is deliberate and strategic. We are a small company, on purpose. We’re the ones doing the work, from product design and marketing, to cutting, sewing, and restoration. With more than 125 years under our belt, we still have a start-up mentality. Driven by an independent spirit and an uncompromising attitude that demands we lead with conviction. Founded in 1897, Filson builds uncompromising products for people who demand authenticity, durability, and purpose. We are a heritage brand—not frozen in time—but continuously evolving through modern design, materials, and technology.

ABOUT THE ROLE

We are seeking a highly creative, technically fluent Designer to support and drive design across apparel, luggage, bags, and accessories. This role blends deep respect for heritage with a modern, AI-enabled design process—supporting cross-functional teams with fast, expressive visual storytelling and disciplined, production-ready execution.

This designer understands design history, manufacturing reality, and modern tools—and can move fluidly between all three.

RESPONSIBILITIES

• Design and develop apparel, bags, luggage, and accessories from concept through production
• Use AI tools fluently to generate, iterate, and refine design concepts, illustrations, and visual narratives
• Support cross-functional categories with AI-driven sketches, renderings, and concept visuals to accelerate alignment and decision-making
• Manage styles within PLM, including creation and ongoing updates of tech packs, BOMs, measurements, and construction details
• Partner closely with Product Development to ensure designs are executable—supporting PD with informed decisions around washes, finishes, materials, and construction techniques
• Demonstrate strong understanding of garment and soft goods construction, including stitch types, seam finishes, reinforcements, and durability requirements
• Confidently toggle between performance-driven materials (technical synthetics, coatings, laminations) and classic heritage materials (natural fibers, waxed fabrics, leathers, twills, wools)
• Drive research & development in bags, luggage, and accessories—materials, hardware, finishes, and functional innovation
• Speak fluent “factory talk”—able to collaborate directly with manufacturers and problem-solve within real production constraints
• Design with sensitivity to manufacturing parameters, lead times, efficiency, and quality standards
• Maintain awareness of cost and margin targets, balancing product integrity with commercial viability
• Approach design with a franchise mindset, building cohesive product families that scale across seasons and categories
• Stay deeply engaged in the market, fashion history, and cultural context—translating insights into relevant, durable product
• Modernize Filson’s heritage with thoughtful, restrained, and functional design solutions

QUALIFICATIONS

• 5+ years of design experience in apparel and/or accessories (bags and luggage experience strongly preferred)
• Demonstrated proficiency with AI tools for ideation, illustration, and concept development
• Strong technical foundation in materials, washes, finishes, and construction
• Deep knowledge of fabric development, silhouettes, and form informed by fashion and design history (both apparel and bags)
• Advanced skills in Adobe Creative Suite, with strength in Illustrator, Photoshop, and InDesign
• Experience managing styles and workflows within PLM systems
• Proven ability to work within manufacturing, cost, and margin constraints
• Strong visual storytelling and communication skills
• Collaborative, pragmatic, and solutions-oriented
• Passion for heritage brands, outdoor culture, and product with purpose
• Capable at hand renderings for quick concept reviews 

What Success Looks Like

• Concepts are inspiring but grounded- designed to be made, not just admired
• Product Development and factories trust the designer’s fluency and clarity
• Design intent survives the journey from sketch to factory floor
• Bags, luggage, and accessories show clear evolution in function, quality, and relevance
• Filson’s heritage feels modern, disciplined, and credible—not nostalgic

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

ABOUT FILSON AND SHINOLA

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

ABOUT US

As part of our shared services team supporting Filson, Shinola, and Bedrock Manufacturing Co., the Payroll Manager position plays a critical part in ensuring accurate, timely, and compliant payroll operations across multiple brands and employee populations. Our teams are collaborative, hands-on, and committed to operational excellence while supporting a positive employee experience.

ABOUT THE ROLE

The Payroll Manager is responsible for overseeing end-to-end payroll operations across Filson, Shinola, and Bedrock Manufacturing Co., ensuring accurate, compliant, and timely payroll processing for multi-state, hourly and salaried employee populations.

This role serves as the subject matter expert for payroll practices, tax compliance, audits, and system optimization, while partnering closely with HR, Finance, Legal, and external payroll vendors. The Payroll Manager will lead payroll administration, improve processes, and support the growth and scalability of payroll operations across the organization.

We are seeking a detail-oriented, solutions-driven payroll leader with strong technical expertise, a high degree of integrity, and a passion for operational excellence. The ideal candidate thrives in a multi-entity environment, proactively identifies opportunities for improvement, and balances accuracy with a positive employee experience.

KEY RESPONSIBILITIES

• Oversee end-to-end payroll operations, ensuring adherence to all applicable federal, state and local payroll, wage and hour laws
• Manage payroll inquiries and issues, ensuring timely, compliant resolutions
• Review and approve payroll related journal entries and reconciliations
• Audit, reconcile and fund 401(k) contributions associated with each payroll. Research and resolve discrepancies real time
• Fulfill external audit requests and support business partners through ad-hoc reporting and regular reconciliations
• Serve as the primary point of contact for payroll vendors and third-party providers
• Oversee payroll audits, reconciliations, tax filings, and year-end processes (including W-2s and related reporting)
• Partner closely with HR on employee lifecycle events including onboarding, offboarding, benefits deductions, leave administration, and compensation changes
• Develop, document, and maintain payroll SOPs and internal controls
• Identify and implement process improvements to enhance efficiency, accuracy, and scalability

QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, Human Resources, or a related field preferred
• 8+ years of progressive payroll experience, including 3+ years in a management role
• Proven success leading payroll functions in multi payroll cycle companies
• Hands on experience with ADP
• Prior experience implementing payroll/HRIS systems a plus
• Prior experience supporting multiple brands or legal entities strongly preferred
• Advanced Excel skills (e.g. Pivot tables, VLOOKUP) and strong attention to detail
• Proven ability to manage confidential information with discretion and integrity
• Strong organizational, communication, and problem-solving skills
• Ability to thrive in a fast-paced, evolving environment and manage competing priorities

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

#LI-Hybrid

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.