Who we’re looking for 

We are looking for an experienced Strategic Construction Success Manager to support our top enterprise accounts in a SaaS environment. This is a senior individual contributor role within the CSM team, operating in our Strategic/Enterprise motion. 

You bring a strong foundation in customer-facing SaaS roles (Customer Success, Implementation, Solutions/Customer Support, or similar) and can build credibility with both executive stakeholders and frontline teams (admins and end users). Background in construction and/or construction technology is strongly preferred. 

In this role, you’ll partner with our largest and most complex customers to drive adoption at scale, renewal readiness, and expansion—working cross-functionally to deliver sustained value. 

We are looking for someone proactive, highly organized, and consultative—comfortable engaging with executive sponsors when needed, and equally comfortable rolling up their sleeves with admins and end users to drive adoption in real construction environments. 

What you’ll be doing 

You will act as a strategic advisor, helping customers align Fieldwire with their business objectives. You will build a deep understanding of each customer’s organization, workflows, and success criteria. 

As a Fieldwire product expert and customer advocate, you will guide enterprise customers through large-scale deployments, change management, and ongoing optimization across teams, roles, and projects. 

As a post-sale account owner, you will partner closely with Sales, Product, Support, and Leadership to protect and grow revenue, influence product direction, and define best practices for Fieldwire’s Strategic/Enterprise customer success motion. 

The primary responsibilities of our next Strategic Construction Success Manager will be to: 

• Own the success of a portfolio of top Fieldwire customers, supporting complex stakeholder structures and deployments across multiple teams and projects 
• Build relationships with executive sponsors, customer champions, admins, and end users—earning trust through outcomes and day-to-day partnership 
• Develop and execute customer success plans aligned to customer initiatives, operational goals, and measurable outcomes 
• Support and lead business reviews and success check-ins, communicating value, adoption progress, risks, and opportunities to both executive stakeholders and frontline teams (admins and end users) 
• Guide customers through deployments, workflow standardization, and change management, including end-user enablement and training at scale 
• Work alongside GTM partners (Sales/Account Management, Solutions/Implementation, Support, and Product) to drive renewals and expansion—identifying growth opportunities and partnering with account teams to action them 
• Monitor customer health, usage patterns, and engagement signals to proactively drive adoption and reduce risk 
• Serve as an escalation point for Strategic/Enterprise customers, coordinating internal teams to resolve issues and improve the customer experience 
• Represent the voice of the customer internally by sharing themes, use cases, and feedback with Product and cross-functional partners 
• Contribute to evolving Fieldwire’s Strategic/Enterprise customer success playbooks and best practices as the program scales 

At Fieldwire, we’re looking for our next Strategic Construction Success Manager to have the following skills and experiences: 

• 3+ years of experience in a customer-facing SaaS role (Customer Success, Implementation, Solutions Engineering, or similar), including ownership of renewals/adoption outcomes for complex accounts 
• Experience supporting enterprise customers with complex, multi-stakeholder organizations 
• Background in construction technology or direct construction experience is strongly preferred. 
• Comfort working directly with frontline teams (admins and end users) to drive adoption through enablement, workflow alignment, and change management 
• Strong business acumen, with the ability to tie product adoption to measurable business outcomes 
• Experience preparing for and facilitating business reviews and success check-ins, including presenting adoption, value, risks, and next-step plans to executive stakeholders 
• Comfort partnering with Sales/Account teams on renewals and expansion, with a customer-first mindset 
• Excellent presentation, communication, and relationship-building skills 
• Highly self-motivated, organized, and comfortable operating with autonomy 
• Ability to navigate ambiguity and help build new processes in a scaling enterprise motion 
• Strong problem-solving skills and a consultative mindset 
• Desire to learn and grow within a dynamic, fast-paced SaaS environment 

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.   

Compensation 

The estimated pay ranges for this role are as follows: $113,400-$138,600. 

The salary range represents the low and high end of the salary range for this job in the US. Minimums and Maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 30%. 

Where is the job located? 

This role is based remotely within the United States. 

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Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law. 

Who we’re looking for

We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion. 

What you’ll be doing

You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your book of business, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward.

The primary responsibilities of our next Construction Success Manager will be to:

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
• Build and maintain long-lasting relationships with Fieldwire clients.
• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
• Assist the product team in identifying issues and communicating customer feedback for product improvements.
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences:

• 3+ years of professional construction experience, preferably with a combination of field and office management roles
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from foreman to senior-level managers
• A basic understanding of construction process from design to completion
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs
• Desire to learn in a dynamic startup environment

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com. 

Compensation

The estimated pay ranges for this role are as follows: $94,500-$115,500.

The salary range represents the low and high end of the salary range for this job in the US. Minimums and Maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 30%.

Where is the job located?

This role is based remotely within the United States.

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Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.

Who we’re looking for

We are looking for Project Engineers, Project Managers, or similar professionals that are proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Solutions Engineers work hand-in-hand with our Account Executives to create custom Fieldwire demonstrations, trial project configurations, and direct engagements that ensure new prospective Enterprise customers see exactly how Fieldwire can match and enhance their current field- and project-management workflows. 

What you'll be doing

You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor throughout the sales process. As a Fieldwire product and training expert, you will work to understand your leads’ business objectives, helping them discover exactly how to extract the most value out of Fieldwire to meet those goals. As you create custom sales resources and repeatable processes, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, problem solve, and drive the sales process forward.

The primary responsibilities of our next Construction Solutions Engineer will be to:

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
• Understand client needs and tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows
• Manage a portfolio of new prospective clients in the process of discovering and evaluating the Fieldwire platform (the sales team is responsible for generating the leads)
• Build deep, trusting relationships at a fast pace with multiple companies with divers use cases
• Conduct web-based and in-person trainings and demonstrations to educate clients on Fieldwire; create Fieldwire Project configuration and best practices guides for general and specialty contractor use cases
• Assist the product team in identifying issues and communicating customer feedback for product improvements; provide relevant feedback in design reviews of new features in development
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues throughout the sales and trial process

At Fieldwire, we’re looking for our next Construction Solutions Engineer to have the following skills and experiences:

• Fluently speak French and English in order to meet with our French and English speaking clients; This CSE hire will be working part time with English speaking clients and part time with French Canadian speaking clients.
• 3+ years of professional experience in the construction industry. Additional construction tech industry experience preferred
• Preferably in the background of a subcontractor (Mechanical, Electrical, Plumbing, Fire/sprinkler/alarm, Interior Finishes)
• Must live in the following US/Canada time zones: EST or CST due to time zones requirements of the SE Team/AE Team and clients
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from foremen to senior-level managers
• Desire to learn in a dynamic startup environment

About The Team

The Construction team consists of ex-PEs, APMs, and PMs from different sectors of the construction field. We know what you're thinking - do I want to work in a completely different industry? It’s different, but not that different. Our team talks to construction professionals across the globe, gaining a deep understanding of the challenges faced by companies and projects of all sizes. We share best practices from our experiences managing similar projects, and we get to see how different organizations work while helping them tangibly streamline their operations. We’re dreamers building tools to revolutionize how our old jobs get done; if you’re ready to use your industry knowledge to change the game for your old teammates, then we’d love for you to join our crew!

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the job located?

This role is based remotely within the United States or Canada with a preference for candidates located in EST or CST time zones. 

Compensation

The estimated pay ranges for this role are as follows:

US: $94,500-$115,500 USD

The salary range represents the low and high end of the salary range for this job in the US. Minimums and Maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary, you may be eligible for a team bonus based on influenced revenue.

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Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.

#LI-Remote

Wie we zoeken 

We zijn op zoek naar bouwprofessionals, zowel op locatie als kantoor, met ervaring in het gebruik van software voor het plannen en beheren van bouwprojecten. Onze ideale kandidaat is proactief, nauwkeurig, vriendelijk en gepassioneerd over het verbeteren van de bouwsector. Onze Construction Success Managers werken nauw samen met klanten, adviseren en begeleiden hen bij succesvolle platformimplementaties, trainingen, workflow-consultancy en continue engagementprogramma’s die zorgen voor klanttevredenheid en uitbreiding van hun Fieldwire-account. 

Wat je gaat doen

Je zet je ervaring als bouwprofessional in om klantprocessen te ontwikkelen en te adviseren, en wordt zo een vertrouwde adviseur voor je klanten. Als Fieldwire-product- en trainingsexpert werk je om de zakelijke doelstellingen van je accounts te begrijpen en help je klanten om het maximale uit Fieldwire te halen. Bij het implementeren, trainen en ondersteunen van je klantenpaspoort pas je dezelfde mindset toe die je gebruikte bij het managen van bouwprojecten: obstakels wegnemen en processen vooruit helpen. 

De belangrijkste verantwoordelijkheden van onze volgende Construction Success Manager zijn: 

• Een Fieldwire-productexpert worden en best practices leren voor het configureren en gebruiken van het platform 
• De bouwbehoeften en huidige tech stack van klanten begrijpen om Fieldwire naadloos te integreren in hun dagelijkse workflows 
• Een portfolio van klanten beheren (nieuw en bestaand) om het gebruik en de processen van Fieldwire te verbeteren 
• Lange termijn relaties opbouwen en onderhouden met Fieldwire-klanten 
• Online en fysieke trainingen en demonstraties geven om klanten te onderwijzen in Fieldwire 
• Het productteam ondersteunen bij het identificeren van problemen en het doorgeven van klantfeedback voor productverbeteringen 
• Problemen oplossen indien nodig om vragen over het product te beantwoorden en technische issues te verhelpen 

Vereiste vaardigheden en ervaring: 

• Minimaal 3 jaar professionele bouwervaring, bij voorkeur met een combinatie van veld- en kantoorrollen 
• Uitstekende presentatie- en communicatieve vaardigheden 
• Zelfgemotiveerd, zeer georganiseerd en sterke time-management vaardigheden 
• Diplomatie en geduld bij het oplossen van klantproblemen 
• Comfortabel communiceren met iedereen, van voorman tot senior managers 
• Basiskennis van het bouwproces van ontwerp tot oplevering 
• Inzicht in hoe alle partijen binnen een bouwproject samenwerken om een succesvolle planning/begroting te realiseren 
• Creatief kunnen brainstormen over oplossingen die aansluiten bij de behoeften van klanten 
• Bereidheid om te leren in een dynamische startupomgeving 
• Vloeiend in Nederlands

Waarom Fieldwire? 

Fieldwire is software voor bouwmanagement, gebruikt in meer dan 1.000.000 projecten wereldwijd. We zijn gepassioneerd over het verbeteren van de samenwerking tussen teams. We bouwen een Field Management Platform speciaal voor bouwteams, met operationele uitmuntendheid voor een van de grootste wereldwijde industrieën – $10 biljoen per jaar.

We leveren een superieur, gebruiksvriendelijk product dat wordt aangedreven door de stem van onze klanten. Fieldwire lost het probleem van toegang tot informatie en coördinatie van arbeid op grote schaal op voor enkele van de grootste projecten ter wereld. De Fieldwire-app heeft een bijna vijfsterrenbeoordeling op basis van duizenden klantrecensies. Fieldwire werd gesteund door topventure capitalists en heeft al de manier waarop duizenden bedrijven wereldwijd samenwerken veranderd. Fieldwire werd in november 2021 door Hilti overgenomen voor $300 miljoen. 

Locatie van de functie 

Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application.

Who we’re looking for 

We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.  

What you’ll be doing 

You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your book of business, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward. 

The primary responsibilities of our next Construction Success Manager will be to: 

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. 
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. 
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. 
• Build and maintain long-lasting relationships with Fieldwire clients. 
• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire. 
• Assist the product team in identifying issues and communicating customer feedback for product improvements. 
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. 

At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences: 

• 3+ years of professional construction experience, preferably with a combination of field and office management roles 
• Excellent presentation and communication skills 
• Self-motivated and highly organized, with strong time management skills 
• Diplomacy and patience when working through customer issues 
• Comfortable communicating with anyone, from foreman to senior-level managers 
• A basic understanding of construction process from design to completion 
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget 
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs 
• Desire to learn in a dynamic startup environment 
• Fluency in Dutch

Why Fieldwire? 

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the job located? 

This role is based in Belgium

Wie we zoeken 

We zijn op zoek naar bouwprofessionals, zowel op locatie als kantoor, met ervaring in het gebruik van software voor het plannen en beheren van bouwprojecten. Onze ideale kandidaat is proactief, nauwkeurig, vriendelijk en gepassioneerd over het verbeteren van de bouwsector. Onze Construction Success Managers werken nauw samen met klanten, adviseren en begeleiden hen bij succesvolle platformimplementaties, trainingen, workflow-consultancy en continue engagementprogramma’s die zorgen voor klanttevredenheid en uitbreiding van hun Fieldwire-account. 

Wat je gaat doen

Je zet je ervaring als bouwprofessional in om klantprocessen te ontwikkelen en te adviseren, en wordt zo een vertrouwde adviseur voor je klanten. Als Fieldwire-product- en trainingsexpert werk je om de zakelijke doelstellingen van je accounts te begrijpen en help je klanten om het maximale uit Fieldwire te halen. Bij het implementeren, trainen en ondersteunen van je klantenpaspoort pas je dezelfde mindset toe die je gebruikte bij het managen van bouwprojecten: obstakels wegnemen en processen vooruit helpen. 

De belangrijkste verantwoordelijkheden van onze volgende Construction Success Manager zijn: 

• Een Fieldwire-productexpert worden en best practices leren voor het configureren en gebruiken van het platform 

• De bouwbehoeften en huidige tech stack van klanten begrijpen om Fieldwire naadloos te integreren in hun dagelijkse workflows 

• Een portfolio van klanten beheren (nieuw en bestaand) om het gebruik en de processen van Fieldwire te verbeteren 

• Lange termijn relaties opbouwen en onderhouden met Fieldwire-klanten 

• Online en fysieke trainingen en demonstraties geven om klanten te onderwijzen in Fieldwire 

• Het productteam ondersteunen bij het identificeren van problemen en het doorgeven van klantfeedback voor productverbeteringen 

• Problemen oplossen indien nodig om vragen over het product te beantwoorden en technische issues te verhelpen 

Vereiste vaardigheden en ervaring: 

• Minimaal 3 jaar professionele bouwervaring, bij voorkeur met een combinatie van veld- en kantoorrollen 

• Uitstekende presentatie- en communicatieve vaardigheden 

• Zelfgemotiveerd, zeer georganiseerd en sterke time-management vaardigheden 

• Diplomatie en geduld bij het oplossen van klantproblemen 

• Comfortabel communiceren met iedereen, van voorman tot senior managers 

• Basiskennis van het bouwproces van ontwerp tot oplevering 

• Inzicht in hoe alle partijen binnen een bouwproject samenwerken om een succesvolle planning/begroting te realiseren 

• Creatief kunnen brainstormen over oplossingen die aansluiten bij de behoeften van klanten 

• Bereidheid om te leren in een dynamische startupomgeving 

• Vloeiend in Nederlands

Waarom Fieldwire? 

Fieldwire is software voor bouwmanagement, gebruikt in meer dan 1.000.000 projecten wereldwijd. We zijn gepassioneerd over het verbeteren van de samenwerking tussen teams. We bouwen een Field Management Platform speciaal voor bouwteams, met operationele uitmuntendheid voor een van de grootste wereldwijde industrieën – $10 biljoen per jaar.

We leveren een superieur, gebruiksvriendelijk product dat wordt aangedreven door de stem van onze klanten. Fieldwire lost het probleem van toegang tot informatie en coördinatie van arbeid op grote schaal op voor enkele van de grootste projecten ter wereld. De Fieldwire-app heeft een bijna vijfsterrenbeoordeling op basis van duizenden klantrecensies. Fieldwire werd gesteund door topventure capitalists en heeft al de manier waarop duizenden bedrijven wereldwijd samenwerken veranderd. Fieldwire werd in november 2021 door Hilti overgenomen voor $300 miljoen. 

Locatie van de functie 

Deze functie is remote en gebaseerd binnen Nederland. 

Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application.

Who we’re looking for 

We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.  

What you’ll be doing 

You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your book of business, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward. 

The primary responsibilities of our next Construction Success Manager will be to: 

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. 

• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. 

• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. 

• Build and maintain long-lasting relationships with Fieldwire clients. 

• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire. 

• Assist the product team in identifying issues and communicating customer feedback for product improvements. 

• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. 

At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences: 

• 3+ years of professional construction experience, preferably with a combination of field and office management roles 

• Excellent presentation and communication skills 

• Self-motivated and highly organized, with strong time management skills 

• Diplomacy and patience when working through customer issues 

• Comfortable communicating with anyone, from foreman to senior-level managers 

• A basic understanding of construction process from design to completion 

• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget 

• Ability to creatively brainstorm unique solutions to client issues relevant to their needs 

• Desire to learn in a dynamic startup environment 
• Fluency in Dutch 

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the job located? 

This role is based remotely within The Netherlands 

Who we’re looking for 

We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.  

What you’ll be doing 

You'll utilize your experience as a construction professional to develop and consult client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your book of business, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward. 

The primary responsibilities of our next Construction Success Manager will be to: 

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. 
• Understand client construction needs and current tech stack to seamlessly integrate Fieldwire into a company’s day-to-day workflows. 
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. 
• Build and maintain long-lasting relationships with Fieldwire clients. 
• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire. 
• Assist the product team in identifying issues and communicating customer feedback for product improvements. 
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. 

At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences: 

• 3+ years of professional construction experience, preferably with a combination of field and office management roles 
• Fluency in English and Swedish is required, with strong written and verbal communication skills in both languages 
• Fluency in Danish is a plus.
• Excellent presentation and communication skills 
• Self-motivated and highly organized, with strong time management skills 
• Diplomacy and patience when working through customer issues 
• Comfortable communicating with anyone, from foreman to senior-level managers 
• A basic understanding of construction process from design to completion 
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget 
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs 
• Desire to learn in a dynamic startup environment 

Why Fieldwire? 

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the job located? 

This is a hybrid role based within Malmö, Sweden. 

Die Tochtergesellschaft von Hilti Fieldwire, Inc. sucht Verstärkung. Diese Position bietet Ihnen die Möglichkeit, Teil des Hilti-Teams zu werden. Der/Die ausgewählte Kandidat/in wird als Mitarbeiter/in bei Hilti, Inc. tätig sein. Bei Interesse bewerben Sie sich bitte.

WEN SUCHEN WIR?

Die Digitalisierung traditioneller Branchen liegt Ihnen am Herzen und Sie möchten mit einem internationalen Marktführer eine bessere Zukunft bauen? Sie sind Weggestalter:in, gehen neue Themen proaktiv an und setzen diese eigenständig um? Dabei bekommen Sie das Beste aus zwei Welten: die Sicherheit eines Traditionsunternehmens kombiniert mit der Start-Up-Dynamik unseres Fieldwire- Teams.

Mit Ihrer Empathie und Lösungsorientierung begeistern Sie unsere Kund:innen aus der Baubranche. Dabei greifen Sie auf Ihre Erfahrungen in der Baubranche (z.B. als Projektleiter:in oder Bauleiter:in) und ggf. Erfahrung im Bereich Customer Success Management bzw. Customer Care zurück und übertragen diese auf Ihre neue Aufgabe.

Mit der Akquise von Fieldwire geht Hilti einen großen Schritt in Richtung Software Company und in die digitale Zukunft der Baubranche. Hinterlassen Sie Ihren Fußabdruck und legen Sie so die Basis für Ihre weiterführende Karriere bei Hilti.

Ihr Wohnort ist ihr Arbeitsort, trotzdem sind Sie digital und in regelmäßigen Präsenz-Teammeetings eng mit Ihrem Team vernetzt.

Ihre Aufgaben

Die Hauptaufgaben unseres/unserer zukünftigen Construction Success Managers/Managerin umfassen:

• Die enge Zusammenarbeit mit potenziellen und bestehenden Kunden (mit Fokus auf Kunden mit dem größten Potenzial), um deren Workflows mit unserer Technologie zu verknüpfen und aufzuzeigen, wie sie Fehler reduzieren und die Effizienz steigern können. Sie beraten und begleiten Kunden bei erfolgreichen Plattformimplementierungen, Schulungen und kontinuierlichen Kundenbindungsprogrammen, um Kundenzufriedenheit und Kundenwachstum zu gewährleisten.
• Als Fieldwire-Produktexperte arbeiten Sie eng mit unserem Vertriebsteam zusammen, um Kunden dabei zu helfen, den maximalen Nutzen aus Fieldwire zu ziehen – basierend auf ihren Geschäftszielen. Wir gehen bei der Zusammenarbeit mit Kunden genauso vor wie bei jedem Bauprojekt: Wenn wir auf Hindernisse stoßen, entwickeln wir Lösungen.
• Sie planen, bereiten vor und führen strategische Geschäfte in komplexen Vertriebszyklen über den gesamten Kundenlebenszyklus hinweg gemeinsam mit dem Vertrieb durch.
• Sie führen virtuelle und persönliche Demos, Schulungen und Workflow-Beratungen für Kunden durch. Sie sind Experte für Bauprojekte und Produkte.
• Sie beraten Kunden, um ihre aktuellen Workflows und Herausforderungen zu verstehen und geben proaktiv Empfehlungen zur Anpassung an unsere Technologie, um Akzeptanz und Skalierbarkeit zu gewährleisten.
• Sie betreuen ein Portfolio von Neu- und Bestandskunden, um deren Fieldwire-Nutzung und -Prozesse zu optimieren und langfristige Kundenbeziehungen aufzubauen und zu pflegen.
• Sie unterstützen das Produktteam, indem Sie Probleme identifizieren und Kundenfeedback zur Produktverbesserung weitergeben.
• Einbindung bestehender Kunden in Marketinginitiativen und Veranstaltungen, die Fieldwire in der Branche stärken.

Wir bei Fieldwire suchen einen Construction Success Manager mit folgenden Qualifikationen und Erfahrungen:

• Erfahrung in der Baubranche, idealerweise als Projektingenieur, stellvertretender Projektleiter oder Projektleiter
• Bachelor-Abschluss in Ingenieurwesen oder einem verwandten Bereich
• Mindestens 3 Jahre Berufserfahrung in der Baubranche oder einer verwandten Branche
• Ausgezeichnete Kommunikationsfähigkeit mit der Fähigkeit, komplexe Sachverhalte klar und verständlich zu erklären und zu präsentieren
• Diplomatisches Geschick und Geduld im Umgang mit Kundenanliegen
• Souveräner Umgang mit allen Ansprechpartnern, von Handwerkern bis hin zu Führungskräften und CEOs
• Hohe Eigenmotivation, ausgeprägte Organisationsfähigkeit sowie starkes kritisches und analytisches Denkvermögen
• Bereitschaft, ca. 50 % der Arbeitszeit im Kundengespräch zu verbringen und bei Bedarf zu Teammeetings zu reisen
• Interesse an der Weiterentwicklung und Mitgestaltung eines dynamischen Arbeitsumfelds
• Sehr gute Englischkenntnisse und fließende Deutschkenntnisse (Niveau muttersprachlich)

Warum Fieldwire?

Fieldwire ist eine Software für das Baustellenmanagement, die weltweit in über 1.000.000 Projekten eingesetzt wird. Wir arbeiten mit Leidenschaft daran, die Zusammenarbeit von Teams zu optimieren. Wir entwickeln eine speziell auf Bauteams zugeschnittene Baustellenmanagement-Plattform – für operative Exzellenz in einer der größten globalen Branchen mit einem Jahresvolumen von 10 Billionen US-Dollar. Wir bieten ein erstklassiges, benutzerfreundliches Produkt, das auf den Bedürfnissen unserer Kunden basiert.

Fieldwire löst das Problem des Informationszugriffs und der Koordination von Arbeitskräften in großem Umfang für einige der größten Projekte weltweit. Die Fieldwire-App hat basierend auf Tausenden von Kundenbewertungen eine Bewertung von fast fünf Sternen. Fieldwire wurde von führenden Risikokapitalgebern finanziert und hat bereits die Zusammenarbeit Tausender Unternehmen weltweit revolutioniert. Fieldwire wurde im November 2021 von Hilti für 300 Millionen US-Dollar übernommen.

Vergütung

Die geschätzte Gehaltsspanne für diese Position liegt zwischen 75.000,00 € und 85.000,00 €.

Das tatsächliche Gehaltsangebot berücksichtigt sorgfältig verschiedene Faktoren wie Ihre Fähigkeiten, Qualifikationen und Berufserfahrung.

Wo befindet sich der Arbeitsort?

Diese Stelle ist vollständig remote in Österreich zu besetzen.

Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application.

Who we’re looking for

We are looking for field‑based or office‑based construction professionals with experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail‑oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients by advising and guiding them through platform deployments, trainings, workflow consultations, and continuous engagement programs that ensure their satisfaction and drive Fieldwire account expansion.

What you’ll be doing

The primary responsibilities for our next Construction Success Manager will be to:

• Working closely with prospects and existing clients (with a focus on those with the highest potential), connecting customer workflows to our technology to show how they can reduce errors and improve efficiency. You will advise and guide customers through successful platform deployments, trainings, and continuous engagement programs that ensure satisfaction and account expansion.
• As a Fieldwire product expert, partnering with our Sales team to help customers extract maximum value from Fieldwire based on their business goals and objectives. We approach working with clients the same way we would approach any construction project: if we see roadblocks, we problem‑solve and find solutions.
• Partnering with Sales to plan, prepare, and execute strategic deals in complex sales cycles across the customer lifecycle.
• Performing virtual and in‑person demos, trainings, and workflow consultations for customers. You are expected to be both the Construction and Product expert.
• Consulting with customers to understand their current workflows and pain points and making proactive recommendations on how to adapt to our technology to ensure adoption and scalability.
• Managing a portfolio of new and existing customers to improve their Fieldwire usage and processes and building and maintaining long‑lasting relationships.
• Assisting the Product team by identifying issues and communicating customer feedback for product improvements.
• Engaging existing customers in marketing initiatives and events that promote Fieldwire within the industry.

At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences:

• Previous experience in the construction industry, ideally as a Project Engineer, Assistant Project Manager, or Project Manager
• A Bachelor’s degree in Engineering or another construction‑related field
• 3+ years of construction or construction‑related industry experience
• Excellent communication skills, with the ability to explain and present complex concepts in a clear and accessible way
• Diplomacy and patience when working through customer issues
• Comfort interacting with everyone from tradespeople to senior leaders and CEOs
• Self‑motivation, strong organization, and strong critical and analytical thinking skills
• Desire to spend ~50% of your time talking with customers, with willingness to travel for team meetings as needed
• Interest in learning and contributing to a dynamic, evolving environment
• Very strong command of English, and native‑level fluency in German

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Compensation

The estimated pay ranges for this role are as follows: €75,000.00 - €85,000.00

The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.

Where is the job located?

This role is fully remote within Austria.