ABOUT THE ROLE

Fever is seeking a General Site Manager for a VR experience in San Francisco at Stonestown Galleria for a 6 month contract full time position with benefits.

The General Site Manager role is responsible for end-to-end management of our experience site in San Francisco, which hosts VR immersive experiences. You will be a business owner with a strong understanding of technical operations, accountable for high level operational execution, exceptional customer service, and financial efficiency.

Based in San Francisco, the Experience Site Manager will sit within the site Management Team and report directly to the Fever Originals VR team. You will lead day-to-day operations, drive strategic decisions and sales, and oversee continuous optimization of both business performance and the technical execution of VR experiences. A strong understanding of immersive technologies, system workflows, and on-site troubleshooting is required. You will also play a key role in building the brand within the local community through partnerships, events, and innovative programming while ensuring all initiatives align with company standards and production requirements.

VR:

Our VR experiences invite you to explore scenes from the past and unknown parts of the world in addition to lost civilizations. A virtual guide reveals historical and cultural details with precision and captivating storytelling. These immersive expeditions give you the opportunity to discover, learn and expand your knowledge in a new and original way. Registered as groups of 4 to 6 people, our guests freely roam for 45 minutes into a 500sqm room together with up to 80 other visitors, all exploring different eras of the past or parts of the world.

LOCATION AND ESTIMATED START DATE:

San Francisco / May 1st 2026

RANGE:

The band for this role is 80 - 85k annually with additional bonus. The length of the contract would be 6 months.

GENERAL RESPONSIBILITIES:

Operational Management & Technology Troubleshooting:

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Lead daily operations with a strong command of both guest experience and VR system functionality.
• Oversee setup, calibration, and maintenance of VR equipment, ensuring optimal performance at all times.
• Troubleshoot hardware and software issues quickly, minimizing downtime and guest disruption.
• Partner closely with production and technical teams to escalate and resolve complex issues.
• Maintain detailed operational and technical reports, highlighting performance insights and system improvements.

Staffing, Budgeting, & Inventory Reporting:

• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete detailed daily show reports to provide actions needed and taken on site, and complete incident reports, as needed
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Oversee inventory control and reorder supplies, as needed.

Community Development & Customer Service

• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).
• Oversee group bookings and drive increase in B2B and B2C attendance.
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution.
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts.
• Act as the public face of the venue, ensuring brand consistency and excellence in execution.

SKILLS & REQUIREMENTS:

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• Demonstrated ability to understand, operate, and troubleshoot technical systems (VR/AR, AV systems, or similar preferred) and comfort working hands-on with hardware and software systems.
• Ability to quickly learn and master new technologies and translate that knowledge into operational excellence.
• Strong analytical mindset with the ability to interpret performance data and system behavior.
• An understanding of budgeting and controlling expenses and retail operations.
• Leadership and management skills and ability to communicate effectively in oral and written communication.
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner.
• Friendly, energetic, and enthusiastic personality.
• Ability to stand for extended periods of time; moderate level of physical ability is required.
• Reliable transportation and ability to arrive on time for scheduled shifts.
• Flexible schedule (evenings, weekends, and holidays may be required).
• Proficiency in Google Suite.

It is preferred, but not required, for this role to be comfortable using basic tools (hammer, drill, etc). The ideal candidate would also have experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs. Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition - is a plus!

About The Role:

• You will be responsible for the entire life cycle management of big events since the sales and legal team has signed the commercial contract till the events final closing.
• You will be the main point of contact between all the stakeholders, from the event organizer to all the internal teams involved.
• Although being overall owner of the whole process you will work as part of a team, you will be in charge of making things happen in time and form by managing other departments tasks.
• Communicate product needs (Fever usability) and process needs to HQ, work with product/engineering to deliver on them. in order to have a consolidated list of all the requirements and prioritize them with the product team. 
• Create and maintained exhaustive Q&A in order to have an answer to potential user incidences managed by our user support team. 
• Make sure that all the requirements needed to achieve the project goals have all the necessary documentation 
• Depending on the event, your presence on site might be required during the launch or other important dates

About You:

You are degree qualified, with a project management background. You thrive in a fast-paced environment and pride yourself on your flexible, detail-oriented, analytical and organized mindset.

In order to be successful in this role, you will be expected to be an entrepreneurial individual. The role requires a mix of project management and operational experience. You will have to be very comfortable coordinating other departments to ensure the delivery of requirements on time, also delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners.

• 3+ years in a project management role or consulting background. This is not a position for an events background, but having event experience is a plus.
• Fluent English, other languages are a plus!
• Huge appetite for learning and the ability to pick up new skills quickly. You will also have strong analytical, relationship management, and organizational skills.
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions. 
• You'll have strong communication skills and a proven track record of building positive working relationships.
• Highly organized and efficient
• Curious and keen to push boundaries and try new concepts
• Able to communicate with events partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Able to handle large amounts of work and parallel work-streams
• Collaborative and willing to get hands dirty and work on all required events tasks
• Knowledge of promotional tools such as Facebook and Instagram is a plus
• Strong academic background is a plus

Benefits & Perks:

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Health, Dental & Vision Insurance.
• Gympass membership
• 401k enrollment
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Salary range: 85.000$ - 91.000$

• #LI-hybrid #LI-fulltime 
  #LI-JC1

ABOUT THE ROLE

Fever is seeking an Assistant Site Manager for a VR experience in Denver at York Street Yards.

The Assistant Site Manager (ASM) plays a key leadership role in ensuring the seamless daily operation of the venue. Reporting directly to the General Site Manager (GSM), this position is responsible for supporting and sometimes substituting for the Manager in all areas of site management, from guest services and staff leadership to budgeting and operational optimization. This is not just a supporting role — the Assistant Site Manager is a proactive leader who thrives in a dynamic, ever-changing environment, takes ownership of the site, and inspires their team by setting the standard for hospitality, efficiency, and professionalism.

The right candidate is motivated, resourceful, and ready to not just escalate problems but propose solutions. They will balance day-to-day execution with long-term growth initiatives, including strengthening community partnerships and contributing to our brand’s visibility within the city. 

Key Responsibilities

On-Site Operational Leadership

• Help hire, train, and schedule staff via local agency, making sure the team feels supported and prepared.
• Lead shifts with energy and confidence, showing staff what great guest service looks like.
• Encourage a culture of accountability, positivity, and continuous learning.
• Provide clear feedback and coaching to help the team grow in their roles.
• Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational, safe, and presentable at all times.
• Troubleshoot technical and mechanical issues, escalating to third-party vendors when necessary.
• Lead pre-shift briefings and staff development initiatives to keep the team engaged and aligned with site goals.

Technology Troubleshooting

• Train new staff members on how to launch guests into the experience. 
• Check that VR headsets are functioning properly at the start of each morning, ready to welcome guests into the experience.
• Master guest registration process, VR headset explanations and onboarding routine with guests, starting the experience session, combining groups of guests, etc.
• Own the health of the technology - cleaning regiments, charging protocol, and software updates.

Guest & Client Experience

• Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically.
• Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds.
• Model excellent service and engagement, maintaining strong relationships with community partners, suppliers, and corporate stakeholders.
• Stay up-to-date on event schedules, ticketing updates, and special promotions to anticipate and meet guest needs.

Administrative, Reporting and Accounting Responsibilities:

• Assist with budgeting, payroll auditing, and expense management to ensure financial health of the site.
• Manage box office operations, retail sales, and inventory control & retail stock management.
• Handle administrative duties including invoice processing, meeting documentation, and progress reporting.
• Contribute to brainstorming and strategy sessions, actively participating in meetings and offering fresh ideas to enhance efficiency and guest experience.
• Actively participate in building the brand’s presence in the city through private events, partnerships, and outreach initiatives.
• Participating in debriefing sessions with the Site Manager to track KPIs on-site.
  
  

Skills & Requirements

• 3+ years of experience in operations, hospitality, retail, live entertainment, franchise management, or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication  
• Excellent planning and organizational skills; ability to manage multiple priorities  simultaneously to ensure work is completed in a timely and productive manner 
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required  
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (various evenings, weekends, and holidays will be required).
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and  commitment to work with diverse groups in terms of gender expression, race, sexual  orientation, religion, ability, age, class and immigrant status  

It is preferred, but not required, for this role to be comfortable using basic tools (hammer, drill, etc). The ideal candidate would also have experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs. Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition - is a plus!

Salary: $60,0000 plus benefits and performance-based compensation

About The Role:

• You will be responsible for the entire life cycle management of big events since the sales and legal team has signed the commercial contract till the events final closing.
• You will be the main point of contact between all the stakeholders, from the event organizer to all the internal teams involved.
• Although being overall owner of the whole process you will work as part of a team, you will be in charge of making things happen in time and form by managing other departments tasks.
• Communicate product needs (Fever usability) and process needs to HQ, work with product/engineering to deliver on them. in order to have a consolidated list of all the requirements and prioritize them with the product team. 
• Create and maintained exhaustive Q&A in order to have an answer to potential user incidences managed by our user support team. 
• Make sure that all the requirements needed to achieve the project goals have all the necessary documentation 
• Depending on the event, your presence on site might be required during the launch or other important dates

About You:

You are degree qualified, with a project management background. You thrive in a fast-paced environment and pride yourself on your flexible, detail-oriented, analytical and organized mindset.

In order to be successful in this role, you will be expected to be an entrepreneurial individual. The role requires a mix of project management and operational experience. You will have to be very comfortable coordinating other departments to ensure the delivery of requirements on time, also delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners.

• 3+ years in a project management role or consulting background. This is not a position for an events background, but having event experience is a plus.
• Fluent English, other languages are a plus!
• Huge appetite for learning and the ability to pick up new skills quickly. You will also have strong analytical, relationship management, and organizational skills.
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions. 
• You'll have strong communication skills and a proven track record of building positive working relationships.
• Highly organized and efficient
• Curious and keen to push boundaries and try new concepts
• Able to communicate with events partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Able to handle large amounts of work and parallel work-streams
• Collaborative and willing to get hands dirty and work on all required events tasks
• Knowledge of promotional tools such as Facebook and Instagram is a plus
• Strong academic background is a plus

Benefits & Perks:

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Health, Dental & Vision Insurance.
• Gympass membership
• 401k enrollment
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Salary range: 85.000$ - 91.000$

• #LI-hybrid #LI-fulltime 
  #LI-JC1

About The Role:

• You will be responsible for the entire life cycle management of big events since the sales and legal team has signed the commercial contract till the events final closing.
• You will be the main point of contact between all the stakeholders, from the event organizer to all the internal teams involved.
• Although being overall owner of the whole process you will work as part of a team, you will be in charge of making things happen in time and form by managing other departments tasks.
• Communicate product needs (Fever usability) and process needs to HQ, work with product/engineering to deliver on them. in order to have a consolidated list of all the requirements and prioritize them with the product team. 
• Create and maintained exhaustive Q&A in order to have an answer to potential user incidences managed by our user support team. 
• Make sure that all the requirements needed to achieve the project goals have all the necessary documentation 
• Depending on the event, your presence on site might be required during the launch or other important dates

About You:

You are degree qualified, with a project management background. You thrive in a fast-paced environment and pride yourself on your flexible, detail-oriented, analytical and organized mindset.

In order to be successful in this role, you will be expected to be an entrepreneurial individual. The role requires a mix of project management and operational experience. You will have to be very comfortable coordinating other departments to ensure the delivery of requirements on time, also delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners.

• 3+ years in a project management role or consulting background. This is not a position for an events background, but having event experience is a plus.
• Fluent English, other languages are a plus!
• Huge appetite for learning and the ability to pick up new skills quickly. You will also have strong analytical, relationship management, and organizational skills.
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions. 
• You'll have strong communication skills and a proven track record of building positive working relationships.
• Highly organized and efficient
• Curious and keen to push boundaries and try new concepts
• Able to communicate with events partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Able to handle large amounts of work and parallel work-streams
• Collaborative and willing to get hands dirty and work on all required events tasks
• Knowledge of promotional tools such as Facebook and Instagram is a plus
• Strong academic background is a plus

Benefits & Perks:

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Health, Dental & Vision Insurance.
• Gympass membership
• 401k enrollment
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Salary range: 85.000$ - 91.000$

• #LI-hybrid #LI-fulltime 
  #LI-JC1

Who you'll work with

You will join one of our offices around the world to work in teams and directly interact with our partners, providers, and venues.

In this role, you will help Fever grow its pipeline of original events in the region. To do so, you will manage and grow a team of Project Managers, Producers, and other types of profiles, while working together with all departments of Fever, from Marketing to Operations.

The team you’re about to join (and lead) consists of people that are motivated, young, and fun. On top of having multicultural backgrounds, people in the team are all top profiles: McKinsey, BCG, Bain, Rocket Internet, Uber, Amazon, Google, KKR, Cirque du Soleil, PSG, Roland Garros.

What you'll do

As a Regional Manager, you will create and lead a team to develop, launch and manage events, from A to Z. You will be responsible for the region’s P&L, team development, development of local connections in the industry and represent Fever across all cities you will be managing. Together with the other departments, you will define the strategy to grow the business in your region and define the scalability of events to all our other markets, working hand in hand with other Regional Managers and the company’s leadership. 

Employees are expected to be in the office Monday to Thursday with possibility to work from home on Fridays.

In this role you'll:

• Build and manage the team for the West Coast (Project Managers, Producers, Location Scouters, etc) that will be generating growth for the countries within the scope
• Ensure individual team members are effective in achieving their quality and revenue goals on a quarterly basis, by auditing their work and performance on a regular basis
• Define the strategy of the region for its growth by ensuring maximum sales performance, customer excellence, and operational quality of our events, to meet quarterly and annual regional goals in all KPIs
• Manage the local portfolio of experiences based on data analyses, ensuring Fever’s penetration in the local market 
• Develop and maintain a very high level of relationship with C-level executives from major entertainment companies
• Manage big local partners and ensure our local network keeps expanding 
• Negotiate and close business deals with partners
• Define and support the scalability of our experiences in other cities (opportunity for travel)
• Report performance on a weekly, monthly, and quarterly basis
• Provide coaching, mentoring, and feedback to local team members 
• Execute detailed analysis of business opportunities and processes
• Represent Fever at local events and conversations
  

Qualifications

• Project management / startup or consulting background (10y+ experience)
• MBA from top-tier school preferred
• Fluent English
• Strong analytical and organizational skills with large team management experience
• Solution-focused, identifying problems and defining solutions with an entrepreneurial spirit
• Experience managing complex projects
• Strong verbal and written communication skills, with strong skills in creating and developing relationships with C-level executives.
• Ability to influence/persuade all levels of staff. 
• Able to coordinate and audit all different internal and external teams to guide them to success in all achievements.
• Extensive networking skills and ability to make partnerships happen. 
• Advanced commercial acumen - ability to understand counterparty, find leverage and negotiate high value deals with favourable terms for Fever
• Curious and keen to push boundaries and try new concepts while being in contact with the top management - very high visibility and exposure both internally and externally.
• Able to handle large amounts of work and parallel work-streams
• This is not a position for an event production background
  

Benefits

• Attractive total compensation package (base + bonus included) between 200-250k.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Health, dental and vision insurance 
• 401k pension plan enrollment
• Possible travel across our markets
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with

Our hiring process

• A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit and answer any questions you may have
• A 60 min online test with three topics: logic, analytics, and written understanding
  
• A 30 minute conversation with your Hiring Manager to understand in more detail the position/team etc.
• A 45 min video call with your future manager + another FO manager, including questions about your profile and a business case presentation (to be prepared in advance)

On average our process lasts 20 working days and offers usually follow within a week.

ABOUT THE ROLE

Fever is seeking an Assistant Site Manager for a VR experience in San Francisco at Stonestown Galleria  .

The Assistant Site Manager (ASM) plays a key leadership role in ensuring the seamless daily operation of the venue. Reporting directly to the General Site Manager (GSM), this position is responsible for supporting and sometimes substituting for the Manager in all areas of site management, from guest services and staff leadership to budgeting and operational optimization. This is not just a supporting role — the Assistant Site Manager is a proactive leader who thrives in a dynamic, ever-changing environment, takes ownership of the site, and inspires their team by setting the standard for hospitality, efficiency, and professionalism. 

The right candidate is motivated, resourceful, and ready to not just escalate problems but propose solutions. They will balance day-to-day execution with long-term growth initiatives, including strengthening community partnerships and contributing to our brand’s visibility within the city. 

Key Responsibilities

On-Site Operational Leadership

• Help hire, train, and schedule staff via local agency, making sure the team feels supported and prepared.
• Lead shifts with energy and confidence, showing staff what great guest service looks like.
• Encourage a culture of accountability, positivity, and continuous learning.
• Provide clear feedback and coaching to help the team grow in their roles.
• Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational, safe, and presentable at all times.
• Troubleshoot technical and mechanical issues, escalating to third-party vendors when necessary.
• Lead pre-shift briefings and staff development initiatives to keep the team engaged and aligned with site goals.

Technology Troubleshooting

• Train new staff members on how to launch guests into the experience. 
• Check that VR headsets are functioning properly at the start of each morning, ready to welcome guests into the experience.
• Master guest registration process, VR headset explanations and onboarding routine with guests, starting the experience session, combining groups of guests, etc.
• Own the health of the technology - cleaning regiments, charging protocol, and software updates.

Guest & Client Experience

• Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically.
• Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds.
• Model excellent service and engagement, maintaining strong relationships with community partners, suppliers, and corporate stakeholders.
• Stay up-to-date on event schedules, ticketing updates, and special promotions to anticipate and meet guest needs.
  
  

Administrative, Reporting and Accounting Responsibilities:

• Assist with budgeting, payroll auditing, and expense management to ensure financial health of the site.
• Manage box office operations, retail sales, and inventory control & retail stock management.
• Handle administrative duties including invoice processing, meeting documentation, and progress reporting.
• Contribute to brainstorming and strategy sessions, actively participating in meetings and offering fresh ideas to enhance efficiency and guest experience.
• Actively participate in building the brand’s presence in the city through private events, partnerships, and outreach initiatives.
• Participating in debriefing sessions with the Site Manager to track KPIs on-site.
  
  

Skills & Requirements

• 3+ years of experience in operations, hospitality, retail, live entertainment, franchise management, or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication  
• Excellent planning and organizational skills; ability to manage multiple priorities  simultaneously to ensure work is completed in a timely and productive manner 
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required  
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (various evenings, weekends, and holidays will be required).
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and  commitment to work with diverse groups in terms of gender expression, race, sexual  orientation, religion, ability, age, class and immigrant status  

It is preferred, but not required, for this role to be comfortable using basic tools (hammer, drill, etc). The ideal candidate would also have experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs. Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition - is a plus!

Salary: $70,0000 plus benefits and performance-based compensation