About this role

We’re looking for an experienced Fraud Strategy Lead to help shape the strategies that protect the integrity of our community of brands and retailers. In this role, you’ll own end-to-end management of strategic fraud initiatives, translate company goals into team priorities, and act as a domain expert across the organization.

As a senior member of the Risk org’s Fraud & Abuse team, you’ll partner closely with leaders across Data Science, Engineering, Product, Legal and CX to advance fraud capabilities and deliver data-backed strategies that enable Faire to innovate while keeping our customers safe. You’ll spend most of your time on strategic work while mentoring others and elevating team performance.

This is an ideal role for someone who wants to operate as a recognized subject matter expert in fraud and risk, drive meaningful change to systems and policy, and influence how Faire thinks about fraud strategy.

What you’ll do

• Own end-to-end management of strategic fraud and abuse initiatives, translating company goals into team priorities and actionable plans that advance Faire’s fraud capabilities
• Drive process and systems improvements across the Fraud & Abuse function with measurable business and customer impact, autonomously resolving ambiguous, open-ended problems
• Serve as a recognized subject matter expert and go-to partner for complex fraud investigations and escalations across the company
• Partner with Data Science, Engineering, and Product to shape evolution of fraud tools, models, and features, using data-driven hypotheses to size opportunities and support proposals
• Design clear and effective documentation on strategic projects and initiatives; navigate multiple projects and competing priorities while ensuring stakeholders, timelines, and deliverables drive business impact
• Track north star fraud metrics, construct compelling narratives around their trajectory, and proactively diagnose and address deviations from goal
• Mentor and coach more junior team members, offering candid feedback delivered with empathy to help others learn and grow

Qualifications

• Bachelor’s degree and 5+ years of relevant experience in fraud, risk, trust & safety, or a related analytical field, including demonstrated ownership of strategic initiatives
• Deep fraud and risk acumen, with a track record of refining fraud capabilities and aligning them to company strategy
• Strong data analysis skills, including proficiency with data tools and risk data infrastructure (SQL required); able to develop data-driven hypotheses and use data to size opportunities and support proposals
• Demonstrated experience independently driving near-term priorities for a focus area, reframing problems from multiple angles to identify root causes and prioritize the right solutions
• Strong written and verbal communication skills, with the ability to tailor messages to the audience and present clearly, concisely, and at the right altitude, including with senior stakeholders
• Proven ability to manage end-to-end project execution across multiple workstreams, including dependencies, stakeholders, and risks

Salary Range

San Francisco: the pay range for this role is $144,000 to $198,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

About This Role

Faire’s Risk team is seeking a highly motivated Verification Associate to analyze and verify small businesses. This role may include weekend work on a monthly basis. 

What you’ll do

• Verify small businesses (retailers and brands) using social media, geolocation data, or by requesting additional information from them as necessary
• Contribute towards the implementation of risk management policies, procedures, and tools
• Monitor Faire credit exposure by reviewing account balances and assigned credit limits
• Work with Sales and Support teams to streamline communication, improve efficiencies, and provide a world-class customer experience

Qualifications

• 1+ years of experience in financial services, tech, compliance operations, or related industry
• Ability to spot patterns from discrete and vague data points (e.g. social media, financial data, Faire transactional data)
• Strong written and verbal communication skills; ability to interact with customers in a clear and concise manner, primarily via email 
• Strong customer focus and the ability to balance Risk mitigation alongside a positive customer experience; demonstrated ability in conflict-resolution
• Strong analytical and decision-making skills
• Ability to work with others in a closely collaborative team environment
• Passionate, relentless resourcefulness and the ability to thrive at a fast-paced startup -- you’re willing to do what needs to be done for the success of your team and you are comfortable with change

Bonus

• Prior experience in Risk, Fraud, or Trust and Safety teams
• Experience working with various tools and systems including Zendesk, Mode, Notion
• SQL proficiency and data-driven analytic skills

Salary Range

San Francisco: the pay range for this role is $31.95 to $44.00 per hour.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

About this role

We’re looking for an experienced Trust & Safety (T&S) Strategy Lead to help protect the integrity of our marketplace and the community of brands and retailers that depend on it. In this role, you’ll own the strategy and execution for keeping Faire’s platform safe and trustworthy, ensuring effectiveness of T&S detection systems and enforcement frameworks. 

As the team’s first strategy hire, you’ll play a foundational role: building and scaling enforcement programs and policies from the ground up, and helping set the strategic direction for how T&S operates as Faire grows. You’ll operate as a senior individual contributor with meaningful autonomy - defining and driving strategic initiatives, partnering deeply with Engineering, Data Science, and Legal, and translating complex data into the clear, actionable recommendations that shape how we protect the platform.

This is a rare opportunity to build something from scratch in a space that matters. If you thrive at the intersection of strategy, data, and cross-functional collaboration, and you want to own end-to-end outcomes on a problem that directly impacts tens of thousands of independent businesses, we’d love to talk.

What you’ll do

• Define and drive end-to-end trust & safety strategies that protect platform integrity, monitor and contribute to improving the effectiveness of detection systems, and ensure brands meet Faire’s Terms of Service
• Autonomously resolve complex, ambiguous problems, reframing issues from multiple angles to identify root causes and implement scalable solutions
• Make sense of large, complex datasets to develop hypotheses, size opportunities, and produce clear, data-backed recommendations that inform team priorities and leadership decisions
• Partner closely with Engineering, Data Science, and Product teams to scope, build, and enhance tooling and systems that improve T&S detection and enforcement capabilities
• Serve as a domain expert and key cross-functional collaborator, building trust with stakeholders across the business and influencing alignment on strategic priorities
• Own near-term and longer-range priorities within T&S, translating company goals into actionable plans with clear milestones and measurable outcomes
• Mentor and elevate teammates, contributing to a high-performing, collaborative team culture

Qualifications

• Bachelor’s degree and 5+ years of relevant experience in a risk, operations, strategy, or analytical role within a fintech or marketplace environment
• Demonstrated ability to navigate ambiguity and independently own and execute strategic initiatives end-to-end, with measurable business or platform impact
• Strong data acumen - able to navigate complex datasets, develop and test hypotheses, and translate findings into compelling proposals and recommendations (SQL proficiency required)
• Experience partnering with Engineering, Data Science, or Product teams to drive systems and tooling improvements
• Excellent written and verbal communication skills, with the ability to tailor messages to audience, craft persuasive narratives, and present confidently to senior stakeholders
• Background in trust & safety, policy, or risk is a plus but not required; we care more about your analytical rigor, strategic thinking, and collaborative approach

Salary Range

San Francisco: the pay range for this role is $144,000 to $198,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.