About this role

Lead and scale Faire’s core value programs — including Faire Source (Fulfilled by Faire), Faire Pay, Insider, and the operational systems that power shipping, risk, and retailer enablement — into durable growth engines that make wholesale buying on Faire simpler, more economical, and more compelling than any alternative.

As the Value Pillar Lead, you will own the product strategy and economic performance of this portfolio — operating with the judgment and discipline of a business line owner while remaining deeply grounded in product craft. You will balance customer experience, adoption, margin, capital efficiency, operational reliability, and risk, ensuring that each program scales with economic discipline and long-term durability.

You’ll build and lead a high-performing team of Product Managers and partner closely with Engineering, Operations, Finance, Risk, Data, Design, and Marketing to evolve and scale these capabilities. You will define the long-term product vision for how value programs and core systems integrate seamlessly into the retailer journey — increasing adoption, strengthening loyalty, and deepening Faire’s position as the preferred platform for wholesale purchasing.

What you’ll do

          1. Build and lead a high-performing Product Management team

        Hire, develop, and retain a world-class team of PMs. Raise the bar on product judgment, execution quality, and strategic clarity across the pillar.

          2. Scale and evolve Faire’s core value programs into durable growth engines

• Lead the continued evolution and scaling of Faire Source (Fulfilled by Faire), Faire Pay, and Insider – driving adoption, repeat usage, and long-term economic durability.
• Increase adoption and penetration across qualified retailers and brands
• Strengthen unit economics and margin resilience as programs scale
• Deliver differentiated value that increases retailer loyalty and share of wallet.   

          3. Strengthen and scale the core operational systems that power wholesale purchasing

• Own the performance and scalability of the systems that enable ordering, shipping, risk, and retailer enablement — ensuring reliability and retailer trust as volume and complexity increase.
• Improve shipping reliability and cost efficiency
• Optimize underwriting and risk performance while scaling volume
• Increase adoption and stability of POS integrations and enablement tools
• Drive per-transaction cost efficiency as GMV grows

           4. Make value programs intuitive and seamlessly integrated into the retailer journey

• Reduce complexity and design intuitive, high-performing adoption pathways across the retailer journey.
• Embed in-product adoption levers across checkout, cart, lifecycle, and cross-program surfaces
• Partner with Marketing and Growth to align messaging and education
• Increase attach rates and program comprehension

           5. Operate with GM-level economic ownership across the portfolio

• Manage the Value pillar as a coherent economic system, balancing growth, margin, capital efficiency, and risk — and making portfolio-level tradeoffs to optimize performance as programs scale.
• Operate with deep fluency in the economic drivers behind each program
• Continuously optimize growth, margin, and return on investment
• Align executive stakeholders on investment horizons and guardrails

          6. Identify and validate new growth opportunities within the Value pillar

• Proactively surface and rigorously evaluate new programs or structural improvements that strengthen wholesale purchasing on Faire.
• Develop clear hypotheses and economic cases grounded in retailer needs and marketplace dynamics
• Pilot and validate high-potential initiatives through disciplined experimentation
• Build executive conviction around the most promising long-term growth vectors

Qualifications

• Exceptional product instincts – A world-class product thinker who consistently designs simple, compelling experiences that change customer behavior. Holds a high bar for quality, clarity, and usability in high-impact flows, demonstrates strong creative judgment, and makes sharp trade-offs between completeness, simplicity, and speed.
• Leadership – Leads through constant change and ambiguity, keeping teams highly motivated through ups and downs. Strikes the right balance between shielding the team and creating accountability for success.
• Data-driven and analytical – Can break down complex economic and operational systems into their component parts and use data and logic to accurately diagnose root causes. Demonstrates fluency in unit economics, margin drivers, and capital constraints, and uses data effectively to inform strategic decisions.
• Sought after manager, mentor, and coach – Proven track record of hiring, developing, and retaining world-class product managers and managers of product managers. Past direct reports are passionate about working with them.
• Growth mindset – Willing to accept feedback and seek ways to get better every day.
• Relentlessly resourceful – Won’t quit and is hungry to do whatever it takes to make an impact on the community. Is willing to get their hands dirty and dive into the details to help their teams overcome obstacles.
• Strategic thinking and business acumen – Makes clear, well-reasoned calls to prioritize work that creates customer value and drives business impact. Synthesizes customer, financial, and operational inputs into product strategy. Strong intuition for when to pursue incremental improvements vs. taking larger swings.
• Great collaborator – Builds strong relationships across functions, both technical and non-technical. Has a proven track record of aligning disparate parts of an organization.
• Excellent communicator – Distills complex technical and economic decisions into simple, concise language to drive decision-making.
• Kind – Demonstrates compassion and generosity towards everyone.

Salary Range

San Francisco, CA: The pay range for this role is $304,000 - $418,000 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

About this role

The Discovery pillar’s core mission is to make it easy and delightful for retailers to find brands and products their customers will love. This role will own product development of our algorithms powering search, the largest discovery surface by order volume.

What you’ll do

• Develop and execute on a strategy that takes our search algorithms to the next level
• Refine our breakdown of key search query segments, identify novel opportunities for improvements, and diagnose root causes for today’s failure modes
• Refine our suite of offline and online metrics to help us better understand the retailer’s search experience and the performance of each component of our search system
• Evaluate tradeoffs between technical solutions across velocity, scale, cost, and modularity
• Work with and learn from a broad range of world-class leaders across engineering, product management, data science, design, and operations
• Make decisions alongside company founders and the CEO
• Empower small businesses around the world to chase their dreams and invest in their local communities

Qualifications

• Bachelor’s degree or equivalent experience.
• You have 7+ years of experience in product at a high-growth tech startup or as a startup founder with experience working on complex Search systems
• You have experience building high-scale products through state-of-the-art engineering and data science
• You regularly use ML/AI to solve business problems and are well-versed with recent advancements in the field.
• You’re an extraordinarily fast learner. You have the natural curiosity and intellectual horsepower to deeply understand new topics and pick up new skills in a very short time.
• You are relentlessly resourceful. When something needs to get done, you always find a way to make it happen. Even when the work is hard, you power through it and execute with limited information and ambiguity.
• You are a creative problem-solver. You excel at identifying unintuitive solutions to tough problems.
• You are passionate. You are optimistic with a positive energy that other people draw upon.
• You care deeply about developing products and solutions that will create the best experience for our customers.

Salary Range

San Francisco, CA: The pay range for this role is $220,000 - $302,500 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

About this role

You will own one of the most impactful levers for brand success and growth: pricing. As the Staff PM for Brand Pricing, your mission is to help brands offer compelling, competitive prices that drive sales — building the tools, insights, and experiences that make it easy for brands to set the right prices, and for retailers to identify the smartest buying choices for their stores.

Pricing is a complex problem that sits at the intersection of brand economics, retailer buying behavior, and marketplace dynamics. You'll design products that help brands understand how their pricing is performing, surface opportunities to grow their sales through smarter pricing decisions, and reduce the friction that gets in the way of keeping prices up to date. You'll work closely with engineering, data science, operations, and go-to-market teams — and bring a sharp point of view on where to invest to drive the most meaningful outcomes for brands and the marketplace.

If you love complex marketplace dynamics, have strong intuitions about how pricing affects buyer behavior, and get excited about building products that create real, measurable value for small business owners — this is the role for you.

What you’ll do 

• Deeply understand both our brand and retailer customers so that you can build the strategies and frameworks that define how Faire thinks about pricing across the marketplace — balancing brand economics, retailer trust, and long-term marketplace growth.
• Own the pricing roadmap end-to-end. Define strategy and sequencing across insights (helping brands understand their pricing performance), tools (making it easy to keep prices current and competitive), and the underlying data that powers it all.
• Build brand-facing products that drive growth. Create intuitive tools and workflows — from price management interfaces to intelligent recommendations — that make it easy for brands to act on pricing opportunities and grow their sales on Faire.
• Invest in data foundations. Partner with engineering and data science to build the data infrastructure that powers pricing insights and recommendations at scale.
• Be the voice of tradeoffs. Use analytics and frameworks to guide decisions about where to invest, when to build vs. buy, and how to balance brand experience with marketplace outcomes. Present clear recommendations to senior leadership.

Qualifications

• Bachelor’s degree or equivalent experience.
• You have 8+ years of experience in product at a high-growth tech startup or as a startup founder.
• You are good at deeply understanding customer needs and underlying motivations, especially in spaces where customers aren’t great at predicting how changes will impact their behavior 
• You’re an inspiring leader who is excited about the day-to-day of understanding our customers and working with a strong team to build improvements for them.
• You’re an extraordinarily fast learner. You have the natural curiosity and intellectual horsepower to deeply understand new topics and pick up new skills in a very short time.
• You are relentlessly resourceful. When something needs to get done, you always find a way to make it happen. Even when the work is hard, you power through it and execute with limited information and ambiguity.
• You are a creative problem-solver. You excel at identifying unintuitive solutions to tough problems.
• You are passionate. You are optimistic with a positive energy that other people draw upon.
• You care deeply about developing products and solutions that will create the best experience for our customers.

Salary Range

San Francisco, CA: The pay range for this role is $220,000 - $302,500 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

About this role

You will be the product leader for high-impact FinTech & Ops initiatives that drive efficient growth across Faire’s marketplace through financial technology and the enablement of our operational teams. As a Staff PM you’ll own product strategy and delivery for payments and financial infrastructure, decision-making tools and frameworks in the areas of risk, identity and underwriting, customer support, returns and resale flows. You will also look after the shared technology and experimentation infrastructure that ties them together. Your job is explicitly dual-mandate: First, you’ll empower our operational teams to reduce cost by expanding automation while maintaining or improving customer experience. At the same time, you’ll redeploy those gains into growth by improving policies, reducing friction in information collection and deploying human resources towards the most complex cases (capital, curated experiences, high-touch recovery). You will be managing a portfolio of bets, operate at the intersection of finance, ops and CX, run rigorous experiments that trade off efficiency vs. growth and drive high single digit improvements in annualized contribution profit.

What you’ll do

• Own roadmap & outcomes. Define a 6–12 month roadmap balancing efficiency experiments across the portfolio (payment routing, customer support contact rate reduction, Identity auto-decisioning, returns economics) with growth investments (capital pilots, curated onboarding, premium phone support) and platform investments to make our operational teams more effective at self- serving during iteration. You’ll be accountable for high single digit % Contribution Profit uplift.
• Design and run experiments. Lead rigorous A/B, cohort and holdout experiments with pre-specified success criteria that measure CP, CX risk and incremental GMV/LTV.
• Lead decisioning product work. Co-own returns/ markdowns, underwriting and IDV policy design, payment routing rules, limit adjustments. Deliver low- latency decision APIs, deterministic rulesets + ML integrations, and recoverability controls. 
• Improve payment economics. Execute multi-provider routing and adoption of lower-cost payment rails (e.g., bank transfers) to reduce fees and free-up margin for growth investments.
• Expand self-solve modalities in support. Reduce contact rate without harming customer satisfaction by expanding the availability and effectiveness of our virtual assistant for customer support. Empower operational teams to drive iteration and improvement with limited engineering bandwidth.
• Scale returns & resale economics. Redesign and implement improved returns policies, partner on liquidation/resale flows, and recover margin to fund growth.
• Be the voice of tradeoffs. Use a documented rubric to decide when to automate vs. invest in human-driven growth; when to build vs buy technology; where to invest across the portfolio; how to manage growth vs efficiency investments. present tradeoffs and data-driven recommendations to senior leadership.

Collaboration & Stakeholder Management

• Collaborate across a broad base of senior stakeholders across key operational and product teams: Finance (payment economics, capital funding), Risk & Legal (underwriting guardrails, compliance, identity verification), CX (virtual assistant quality and adoption), Operations & Fulfillment (returns/resale flows), Engineering & Data Science (platform, models, instrumentation), Design/ UX (user experiences around contacting operational teams, self solving and inputting key information), Product Marketing (capital rollouts, customer touchpoints).
• Empower operational teams to drive impact in their respective areas through systems that allow them to iterate on launches without needing consistent support from the product development organization
• Represent the product development organization in key operational forums across the company (e.g. reserve setting meeting, Operations business reviews).

Qualifications and Competencies
Required

• Experience: 8+ years product management experience; prior Staff or equivalent senior PM experience preferred.
• Domain: Demonstrated experience on marketplace products and financial technology (payment processors, routing strategies, merchant economics, or customer/merchant capital programs).
• Operational focus: Demonstrated track record of excelling in working with operational teams such as finance, payments, underwriting/IDV, risk/recovery or operations products - both as users and partners.
• Analytical excellence: Deep comfort with experiment design (A/B, holdouts), causal inference, cohort analysis, and metric attribution; ability to translate analysis into product decisions.
• Cross-functional leadership: Proven ability to lead complex, cross-org initiatives and influence senior stakeholders (Finance, Risk, Legal, CX, Ops, Eng).
• Outcome orientation: Track record of shipping products tied to measurable business outcomes (contribution profit, GMV, LTV, cost-to-serve).
• Cross-Functional Partnership: Track record of partnering effectively with Design, Research, Data, and Engineering to bring elegant, performant solutions to market.
• Customer Centricity: Passionate about understanding user needs, behaviors, and decision-making processes to design products that create measurable customer and business value.
• Influence & Communication: Exceptional communicator and collaborator, able to influence across technical and creative disciplines and align diverse stakeholders from peers to executives around a shared vision.

Preferred

• Portfolio management: Experience managing and prioritizing across portfolios of different products.
• Machine learning / automation: Experience with machine learning/ artificial intelligence.
• Warehousing experience: Familiarity with B2B marketplace flows, returns/resale flows, or logistics.

Salary Range

San Francisco, CA: the pay range for this role is $220,000 - $302,500 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

About this role

You’ll work on the Brand side across a variety of initiatives to help brands succeed on Faire. If you love balancing customer needs with difficult marketplace tradeoffs, simplifying and reimagining workflows, and finding ways to motivate customers to take action, this is the place for you. We are looking for an outstanding product manager who will collaborate closely with engineering, design, data science, ops, and go-to-market teams to drive our business forward.

What you’ll do 

Deeply understand our customers, build strategies that anticipate and support their needs, and execute rapidly and with an eye to metrics impact to improve their experience 

• Build programs to support customers alongside shipping great technology products 
• Understand the business equation and flywheel that make our marketplace work – and accelerate it 
• Work with and learn from a broad range of world-class leaders across go-to-market, ops, and finance, as well as engineering, design, and data science 
• Make decisions alongside company founders and the CEO 
• Empower small businesses around the world to chase their dreams and invest in their local communities

Qualifications

• Bachelor’s degree or equivalent experience. 

  • You have 7+ years of experience in product at a high-growth tech startup or as a startup founder. 
  • You’re an inspiring leader who is excited about the day-to-day of understanding our customers and working with a strong team to build improvements for them. 
  • You’re an extraordinarily fast learner. You have the natural curiosity and intellectual horsepower to deeply understand new topics and pick up new skills in a very short time. 
  • You are relentlessly resourceful. When something needs to get done, you always find a way to make it happen. Even when the work is hard, you power through it and execute with limited information and ambiguity. 
  • You are a creative problem-solver. You excel at identifying unintuitive solutions to tough problems. 
  • You are passionate. You are optimistic with a positive energy that other people draw upon. 
  • You care deeply about developing products and solutions that will create the best experience for our customers. 
  • You have a passion for optimizing processes. You get satisfaction from seeing how something is being done and finding ways to make the process faster, easier, and more efficient.

Salary Range

San Francisco, CA: The pay range for this role is $220,000 - $302,500 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.