Position Summary: As a Senior Director, Hospitality, you are the strategic and executional lead for client hospitality programs, responsible for designing, developing, and delivering best-in-class experiences that drive meaningful business impact. You bring deep expertise in hospitality, events, and experiential environments, combining strong industry relationships with creative thinking to build differentiated, high-quality programs.

You partner closely with Account teams to shape strategies that align with client objectives, while leading the end-to-end execution of those programs. You serve as both a subject matter expert and operator bringing ideas to life through strong vendor partnerships, disciplined planning, and operational excellence.

This role requires a balance of strategic thinking, creative ideation, and hands-on leadership, with a focus on delivering seamless experiences that strengthen client relationships and unlock new opportunities for growth.

Essential Duties and Responsibilities:

Hospitality Strategy & Experience Design

• Lead the development of client hospitality strategies, including annual hosting plans and event calendars aligned to business objectives.
• Identify and recommend high-impact hospitality opportunities, experiences, and environments that drive client engagement and brand impact.
• Bring forward innovative, culturally relevant ideas that elevate the quality and uniqueness of hospitality programs.
• Conduct event portfolio analysis to inform strategic recommendations and optimize program performance.

Program & Event Leadership

• Oversee end-to-end planning and execution of hospitality experiences, ensuring programs are delivered with excellence from concept through recap.
• Lead the design and development of event concepts, branding, guest experience, and on-site execution plans.
• Provide on-site leadership for key events, ensuring seamless delivery and high-quality execution.
• Ensure all experiences are aligned to client expectations, brand standards, and program goals.

Client & Business Partnership

• Build and maintain strong client relationships, serving as a trusted partner on hospitality strategy and execution.
• Partner with Account teams to align hospitality programs with broader account goals and growth opportunities.
• Contribute to identifying opportunities to expand scope, deepen partnerships, and drive incremental revenue.
• Ensure hospitality efforts are connected to overall sponsorship, marketing, and business strategies.

Vendor & Experiential Ecosystem Leadership

• Leverage deep vendor relationships across venues, hotels, catering, transportation, and experiential production partners to deliver best-in-class experiences.
• Negotiate contracts and secure services that align with both creative ambition and financial parameters.
• Collaborate closely with experiential production teams and other internal resources to bring complex programs to life.
• Manage vendor performance to ensure accountability, quality, and consistency across all programs.

Financial Management & Program Performance

• Develop, manage, and reconcile budgets across hospitality programs with strong financial discipline.
• Provide clients with ongoing visibility into budgets, forecasting, and program performance.
• Lead ROI tracking and measurement efforts to evaluate program effectiveness and inform future planning.
• Ensure scope is well-managed and opportunities for efficiency or optimization are identified.

Team Leadership & Operational Excellence

• Lead and mentor hospitality team members, ensuring high standards of execution and client service.
• Manage internal resources and cross-functional teams to deliver programs at the highest level.
• Establish and reinforce best practices, tools, and workflows to improve efficiency and consistency.
• Contribute to a culture of collaboration, accountability, and excellence across teams.

Minimum Qualifications:

• Bachelor’s degree required
• 6–8+ years of experience in hospitality, event planning, experiential marketing, or related field
• Proven experience leading high-level corporate hospitality programs and events
• Experience managing client relationships, vendors, budgets, and cross-functional teams
• Strong vendor network across hospitality and experiential environments
• Agency, sports marketing, or sponsorship experience preferred

Knowledge, Skills & Abilities:

• Deep expertise in hospitality, event planning, and experiential program execution.
• Strong network of vendor and industry relationships across hospitality and production.
• Ability to think strategically while executing with precision and attention to detail.
• Strong financial acumen, including budgeting, forecasting, and contract negotiation.
• Exceptional client service and relationship management skills.
• Strong leadership presence with the ability to guide teams and influence stakeholders.
• Excellent communication and organizational skills in fast-paced environments.
• Ability to manage multiple complex programs simultaneously.
• Passion for creating high-quality, memorable experiences that drive business results.

Ability to travel frequently and work nights, weekends, and holidays

The pay range for this position is: $150,000 - $170,000 per year. This position is also eligible for benefits and discretionary bonus.

Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law. 

Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria.

Position Summary: As a Manager, Hospitality, you are responsible for the planning, execution, and ongoing management of client hospitality programs and events. You lead end-to-end delivery of experiences, from concept through execution and recap, ensuring every detail is thoughtfully planned, operationally sound, and executed to the highest standard. You serve as a key partner to internal teams and clients, translating goals into seamless, high-quality experiences that reflect both brand ambition and operational excellence. This role requires a balance of strong execution, proactive communication, and disciplined financial management. This role will be based in Excel's New York office.

Responsibilities:

Hospitality & Event Execution

• Lead the end-to-end planning and execution of client hospitality experiences, ensuring events are delivered on time, on budget, and at the highest standard.
• Develop and manage annual hosting calendars, aligning event plans with client objectives and key milestones.
• Oversee all event logistics including venues, accommodations, transportation, food & beverage, staffing, and on-site execution.
• Provide on-site leadership at events, ensuring seamless delivery and proactive issue resolution.
• Develop event concepts, branding, and on-site materials that elevate the guest experience.

Program & Client Management

• Manage day-to-day hospitality programs, ensuring alignment with broader sponsorship, activation, and marketing initiatives.
• Build and maintain strong client relationships through responsiveness, organization, and consistent delivery excellence.
• Partner with internal stakeholders to define event goals, priorities, and success metrics.
• Lead client status updates related to hospitality programs, including agendas, timelines, and progress tracking.
• Support broader client initiatives by connecting hospitality efforts to overall partnership strategy.

Budgeting & Financial Management

• Develop, manage, and reconcile event and program budgets with a high level of accuracy and accountability.
• Provide clients with ongoing budget updates and visibility into spend and forecasting.
• Negotiate contracts and secure vendors in alignment with client needs and financial parameters.
• Ensure scope discipline and proactively identify opportunities for efficiencies or cost optimization.

Vendor & Partner Management

• Manage relationships with vendors and partners including hotels, transportation providers, catering, production teams, and venues.
• Coordinate all vendor deliverables to ensure alignment with event plans and client expectations.
• Oversee execution of activation and hospitality elements tied to partnerships, ensuring all commitments are fulfilled.

Planning, Tools & Reporting

• Develop and maintain planning tools and documentation including timelines, run-of-show, rooming lists, manifests, and confirmation materials.
• Lead invitation management processes, guest tracking, and attendee communications.
• Create event briefs, staff plans, and detailed itineraries to ensure alignment across teams.
• Deliver post-event recaps including performance insights, learnings, and budget reconciliation.
• Support event measurement and ROI tracking efforts.

Team & Cross-Functional Collaboration

• Coordinate across internal teams including account, production, strategy, and external partners to ensure integrated execution.
• Manage internal resources and vendors to deliver work to the highest standard.
• Contribute to a collaborative, solutions-oriented team environment.

Minimum Qualifications:

• Bachelor’s degree required
• 5–7 years of experience in hospitality, event planning, sponsorship activation, or related field
• Experience executing high-level corporate events and hospitality programs
• Experience managing budgets, vendors, and cross-functional teams
• Agency or sports marketing experience preferred
• Experience working with a range of vendors (hotels, transportation, catering, production, etc.)
• Proven ability to manage client relationships and deliver complex programs

Knowledge, Skills & Abilities:

• Strong experience in planning and executing high-level hospitality programs and events.
• Excellent organizational and project management skills with the ability to manage multiple programs simultaneously.
• Strong financial acumen with experience managing budgets, forecasting, and reconciliation.
• Exceptional communication and client service skills with the ability to build trusted relationships.
• Ability to think both strategically and tactically to deliver impactful experiences.
• Proactive problem-solver who remains composed under pressure.
• Detail-oriented with a strong sense of ownership and accountability.
• Ability to manage multiple vendors and stakeholders in fast-paced environments.
• Strong presentation and technical skills (PowerPoint, Excel, etc.).
• Curiosity and commitment to staying ahead of industry trends and best practices

The pay range for this position is: $80,000 - $90,000 per year. This position is also eligible for benefits and discretionary bonus.

Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law. 

Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria.