Everlaw is seeking an experienced Sr. Manager of Customer Success that meaningfully contributes toward establishing a best in class Customer Leadership Team, delivers on results, and helps define and implement effective consumption-based customer success for the technology industry.  You’ll embody our company values of mutual respect, egoless communication, a drive to set a higher bar, and a relentless focus on the client experience. As a member of the Customer Success team, you’ll be responsible for leading a team of Customer Success Managers and Customer Success Associates who are responsible for the entire post-sale client experience in our Legal Enterprise segment. You’ll develop a team that provides an industry leading customer experience by partnering with clients on the segment-specific best practices for using Everlaw within their technology stack, managing escalations, and helping customers realize the full value of their investment in Everlaw. You’ll also deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization (including Support and User Education) to ensure a value-driven user experience. Your work will matter — you'll greatly impact the day-to-day experience of our customers, the growth of the company, and be a strategic leader for the CS Team.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time, exempt, on-site position located in our Oakland, CA or New York, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. And you’ll spend meaningful time getting to know your direct reports and discover what excites and challenges them.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you'll...

• Understand the product! You’ll start your journey completing training modules to get up running on the ins and outs of the Everlaw platform.
• Build, coach and manage a team of 7-8 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership. You’ll lead meaningful one-on-ones with your team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals.
• Develop a Customer Success roadmap for the Legal Enterprise segment, and then secure team enablement and implement processes to deliver the required outcomes.
• Create long-lasting, deep and strategic relationships with customers.
• Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (ARR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs).
• Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback.
• Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience.
• Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants.

About you

• You have at least 4 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI.
• You are a strategic operator who can define a clear vision for your segment, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs.
• You are a strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable to commitments to customers, Customer Success, and Everlaw.
• You champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams, ensuring every person has fair opportunities, feels welcomed, and is respected.
• You role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and you bring unwavering integrity to how you show up for your team and customers.
• You communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment with stakeholders.
• You are deeply customer‑centric: you build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption across your portfolio.
• You consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and your customers’ success.
• You are a critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind your decisions.

Pluses

• You have experience working in LegalTech or SaaS, but this is not required.
• You have the flexibility to travel to spend time with customers and team members.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Benefits

• The expected salary range for this role is between $163,000 - $207,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The role's compensation is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland or Midtown New York office
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

Everlaw is seeking an experienced Sr. Manager of Customer Success that meaningfully contributes toward establishing a best in class Customer Leadership Team, delivers on results, and helps define and implement effective consumption-based customer success for the technology industry.  You’ll embody our company values of mutual respect, egoless communication, a drive to set a higher bar, and a relentless focus on the client experience. As a member of the Customer Success team, you’ll be responsible for leading a team of Customer Success Managers and Customer Success Associates who are responsible for the entire post-sale client experience in our Legal Enterprise segment. You’ll develop a team that provides an industry leading customer experience by partnering with clients on the segment-specific best practices for using Everlaw within their technology stack, managing escalations, and helping customers realize the full value of their investment in Everlaw. You’ll also deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization (including Support and User Education) to ensure a value-driven user experience. Your work will matter — you'll greatly impact the day-to-day experience of our customers, the growth of the company, and be a strategic leader for the CS Team.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time, exempt, on-site position located in our Oakland, CA or New York, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. And you’ll spend meaningful time getting to know your direct reports and discover what excites and challenges them.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you'll...

• Understand the product! You’ll start your journey completing training modules to get up running on the ins and outs of the Everlaw platform.
• Build, coach and manage a team of 7-8 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership. You’ll lead meaningful one-on-ones with your team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals.
• Develop a Customer Success roadmap for the Legal Enterprise segment, and then secure team enablement and implement processes to deliver the required outcomes.
• Create long-lasting, deep and strategic relationships with customers.
• Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (ARR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs).
• Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback.
• Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience.
• Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants.

About you

• You have at least 4 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI.
• You are a strategic operator who can define a clear vision for your segment, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs.
• You are a strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable to commitments to customers, Customer Success, and Everlaw.
• You champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams, ensuring every person has fair opportunities, feels welcomed, and is respected.
• You role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and you bring unwavering integrity to how you show up for your team and customers.
• You communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment with stakeholders.
• You are deeply customer‑centric: you build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption across your portfolio.
• You consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and your customers’ success.
• You are a critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind your decisions.

Pluses

• You have experience working in LegalTech or SaaS, but this is not required.
• You have the flexibility to travel to spend time with customers and team members.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Benefits

• The expected salary range for this role is between $163,000 - $207,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The role's compensation is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland or Midtown New York office
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

As a Senior Customer Success Manager in the Strategic Legal segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to top US (AmLaw 200) and Canadian law firms. You’ll leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you’ll demonstrate credibility, reliability, and a consultative approach—ensuring customer success, driving adoption, and delivering measurable results. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to join our mission to promote justice by illuminating the truth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. 

This is a full-time, exempt position based in our Oakland, CA or New York City, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on. Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. You’ll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.

In your role, you'll...

• Own net dollar retention and case growth across your strategic book of business
• Become a trusted advisor to executive and practice group leaders, leveraging deep Fortune 500 workflow expertise to shape eDiscovery and GAI strategy and tie Everlaw to top corporate initiatives
• Confidently position and demo Everlaw, showcasing sub-segment–specific use cases and enabling customers to launch and refine workflows that drive measurable adoption, utilization, and value
• Use change management skills to lead customers through the full journey, proactively driving feature adoption, closing assigned Calls to Action, shortening time-to-value, and balancing what’s right for customers and Everlaw
• Lead regular check-ins, Business Reviews, and ROI conversations, clearly communicating complex concepts in verbal, written, and presentation formats
• Own account health, identifying growth opportunities, mitigating churn risk, and expanding relationships through credibility, reliability, and personal trust
• Partner with Sales, Product, and Support to align stakeholders, surface and progress renewal and expansion opportunities, and demonstrate strong executive presence with internal and external leaders
• Serve as the primary point of contact accountable for customers’ business outcomes with Everlaw, operating with proactive ownership, a growth mindset, and minimal need for oversight
• Continuously improve the Customer Success function by refining processes, codifying best practices, and acting as both a voice of the customer and a mentor to early-in-career teammates

About you

• You have at least 8 years of experience in customer success with enterprise and strategic accounts; industry experience in eDiscovery, legal tech, or software consulting (especially with AmLaw 200 or large law firms) is a plus.
• You operate as a trusted advisor and strategic partner, not a reactive order-taker, by combining deep workflow knowledge with change-management expertise to help customers modernize workflows, manage risk, and drive efficiency through thoughtful change management and solution adoption
• You take a consultative, value-led approach to account growth, collaborating with Sales on account management exercises that uncover expansion opportunities, support renewals, and grow ARR while maintaining strong customer advocacy and long-term relationships
• You are outcomes- and data-driven, leveraging usage metrics, health indicators, and customer insights to proactively manage your book of business, prioritize engagement, and focus on the highest-impact initiatives
• You excel at navigating complex corporate environments, engaging stakeholders across Legal, Legal Operations, IT / InfoSec, Procurement, and executive leadership, and building internal champions who drive adoption and long-term success
• You are comfortable presenting business value and strategic insights to senior leaders, including General Counsel, Legal Operations leaders, and other executives, and can confidently lead high-stakes or sensitive conversations with confidence, composure, and executive presence
• You are strategic, analytical, process-oriented, and able to manage competing priorities in a fast-paced environment while taking full ownership of outcomes without the need for close oversight
• You are an exceptional communicator (verbally, in writing, and in presentations) and thrive in environments that demand strong time management, adaptability, and resilience
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions

Benefits

• The expected salary range for this role is between $157,000 - $199,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance

Perks

• Work in uptown Oakland or mid-town New York City with easy access to multiple subway lines
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

As a Senior Customer Success Manager in the Strategic Legal segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to top US (AmLaw 200) and Canadian law firms. You’ll leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you’ll demonstrate credibility, reliability, and a consultative approach—ensuring customer success, driving adoption, and delivering measurable results. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to join our mission to promote justice by illuminating the truth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. 

This is a full-time, exempt position based in our Oakland, CA or New York City, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on. Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. You’ll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.

In your role, you'll...

• Own net dollar retention and case growth across your strategic book of business
• Become a trusted advisor to executive and practice group leaders, leveraging deep Fortune 500 workflow expertise to shape eDiscovery and GAI strategy and tie Everlaw to top corporate initiatives
• Confidently position and demo Everlaw, showcasing sub-segment–specific use cases and enabling customers to launch and refine workflows that drive measurable adoption, utilization, and value
• Use change management skills to lead customers through the full journey, proactively driving feature adoption, closing assigned Calls to Action, shortening time-to-value, and balancing what’s right for customers and Everlaw
• Lead regular check-ins, Business Reviews, and ROI conversations, clearly communicating complex concepts in verbal, written, and presentation formats
• Own account health, identifying growth opportunities, mitigating churn risk, and expanding relationships through credibility, reliability, and personal trust
• Partner with Sales, Product, and Support to align stakeholders, surface and progress renewal and expansion opportunities, and demonstrate strong executive presence with internal and external leaders
• Serve as the primary point of contact accountable for customers’ business outcomes with Everlaw, operating with proactive ownership, a growth mindset, and minimal need for oversight
• Continuously improve the Customer Success function by refining processes, codifying best practices, and acting as both a voice of the customer and a mentor to early-in-career teammates

About you

• You have at least 8 years of experience in customer success with enterprise and strategic accounts; industry experience in eDiscovery, legal tech, or software consulting (especially with AmLaw 200 or large law firms) is a plus.
• You operate as a trusted advisor and strategic partner, not a reactive order-taker, by combining deep workflow knowledge with change-management expertise to help customers modernize workflows, manage risk, and drive efficiency through thoughtful change management and solution adoption
• You take a consultative, value-led approach to account growth, collaborating with Sales on account management exercises that uncover expansion opportunities, support renewals, and grow ARR while maintaining strong customer advocacy and long-term relationships
• You are outcomes- and data-driven, leveraging usage metrics, health indicators, and customer insights to proactively manage your book of business, prioritize engagement, and focus on the highest-impact initiatives
• You excel at navigating complex corporate environments, engaging stakeholders across Legal, Legal Operations, IT / InfoSec, Procurement, and executive leadership, and building internal champions who drive adoption and long-term success
• You are comfortable presenting business value and strategic insights to senior leaders, including General Counsel, Legal Operations leaders, and other executives, and can confidently lead high-stakes or sensitive conversations with confidence, composure, and executive presence
• You are strategic, analytical, process-oriented, and able to manage competing priorities in a fast-paced environment while taking full ownership of outcomes without the need for close oversight
• You are an exceptional communicator (verbally, in writing, and in presentations) and thrive in environments that demand strong time management, adaptability, and resilience
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions

Benefits

• The expected salary range for this role is between $157,000 - $199,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance

Perks

• Work in uptown Oakland or mid-town New York City with easy access to multiple subway lines
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

Everlaw is seeking a talented Partnerships Manager to manage and grow the company’s partnerships with strategic managed services providers (MSPs) in the legal services and ediscovery industry. Core to our partner business and to Everlaw’s channel revenues, MSPs are one of the fastest growing segments for Everlaw and integral to the company’s revenue goals. As a Senior Strategic Partner Manager, you’ll bring your experience in partner management, partnership strategy, and joint deal development to forge impactful relationships with MSPs and other channel partners in the litigation and investigation services space. Collaborative and commercially-minded, you will apply your skills in managing complex business relationships to build and grow the joint business that Everlaw is building with our strategic partners. Your work will matter-- you’ll use your egoless communication, creative problem solving, and strategic mindset to help drive US revenue and market success for Everlaw’s fast growing enterprise SaaS business.

Everlaw's Business Development team builds and manages Everlaw's partner ecosystem, working with partners of all types -- managed services, reseller, technology, and non-profit -- to help bring Everlaw's technology to market. We are a highly cross-functional team, working with our colleagues in Sales, Customer Success, Legal, Marketing, and Product to develop strategic partnerships that ultimately help our customers unlock the most value from Everlaw.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. 

This is a full-time position based in our Oakland, CA or New York, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fr.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you’ll...

• Own and manage strategic partnerships with named Everlaw partners in the LSP (legal service provider) and eDiscovery industry, developing joint businesses with partners and growing Everlaw’s channel revenues.
• Own and operate the joint partner business with each key partner that you manage, developing key strategic relationships and building mid-to-long term business plans and commercial models.
• Drive and execute on partner plans by managing partners to planned success metrics including partner sales and delivery capabilities, partner pipeline generation, partner revenues, and end customer adoption.
• Partner closely with BD’s partner development function by developing new partnership structures, supporting with partnership deal development and activating early stage partners to become productive and scalable partner businesses. 
• Collaborate closely with Everlaw’s cross-functional GTM organizations including sales to develop and execute joint pipeline and drive deal execution on key co-selling opportunities, marketing to develop comarketing plans and execute on joint demand generation, and enablement to help advance partners’ Everlaw practices.
• Develop deep subject matter expertise in eDiscovery technology, Everlaw’s distinctive product offering, the service provider ecosystem, and overall market and industry trends.
• Contribute to Everlaw’s overall partnership strategy and Everlaw’s partner program in collaboration with the BD team and with Everlaw’s go-to-market organization.

About you

• You have at least 8 years of relevant experience which can include any related post-graduate work (e.g., MBA, MS). At least 5 years of experience will be in partnerships or channel management. You love unpacking and solving open-ended business problems. You turn the ambiguous into the concrete by translating high-level business issues and strategy problems into sophisticated, concrete tactical approaches and partnership plans.
• Your business acumen and strategic mind-set make you a great partner manager. You develop and maintain empathetic and trust-building relationships with both external and internal partners. You have a track record of managing partnerships with proven business results.
• You are an experienced go-to-market expert. You have a track record of executing high-impact, often complicated, partner-driven sales engagements. You uncover, negotiate, and close win-win deals with strategic services partners and work with cross-functional teams like sales, marketing, and legal to get the right deal done at the right time.
• You are naturally curious about new businesses, products, and industries, and are always seeking to learn. You are constantly driven by the desire to learn new things so that you can develop creative but effective solutions to the business problems you encounter. You’re drawn to new challenges and opportunities to grow.
• You are authorized to work in the United States. Please note that currently, Everlaw is not sponsoring employment visas.

Pluses  

• MBA/MS degree in a related field
• Experience in eDiscovery or other related technologies, products, or industries
• Experience in legal technology

Benefits

• The annual base salary for this position is between $135,800 - $171,500, with a total On-Target Earnings (OTE) of between $194,000 - $245,000, representing a 70/30 compensation split. Eligibility for the commission portion is performance-based and subject to the achievement of specific performance metrics, which are governed by Everlaw's policies and incentive plans. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The role's compensation is subject to change in the future.
• Equity program.
• 401(k) retirement plan with company matching.Health, dental, and vision.
• Flexible Spending Accounts for health and dependent care expenses.Paid parental leave and approximately 10 days (80 hours) per year of sick leave.
• Seventeen paid vacation days plus 11 federal holidays.
• Membership in Modern Health helps employees prioritize mental health and wellness.
• Annual allocation for Learning & Development opportunities and applicable professional membership dues.
• Company-sponsored life and disability insurance.

Perks

• Work in Uptown Oakland or midtown New York on Mondays, Wednesdays, and Thursdays.
• Flexible work-from-home days on Tuesdays and Fridays.
• Monthly home internet reimbursement.
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office.
• Bond over company-wide out-of-the-box events and fun activities with your team.
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice.
• Take advantage of learning and career development opportunities. 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good."
• #LI-Hybrid
• #LI-BL1

Everlaw is seeking a talented Partnerships Manager to manage and grow the company’s partnerships with strategic managed services providers (MSPs) in the legal services and ediscovery industry. Core to our partner business and to Everlaw’s channel revenues, MSPs are one of the fastest growing segments for Everlaw and integral to the company’s revenue goals. As a Senior Strategic Partner Manager, you’ll bring your experience in partner management, partnership strategy, and joint deal development to forge impactful relationships with MSPs and other channel partners in the litigation and investigation services space. Collaborative and commercially-minded, you will apply your skills in managing complex business relationships to build and grow the joint business that Everlaw is building with our strategic partners. Your work will matter-- you’ll use your egoless communication, creative problem solving, and strategic mindset to help drive US revenue and market success for Everlaw’s fast growing enterprise SaaS business.

Everlaw's Business Development team builds and manages Everlaw's partner ecosystem, working with partners of all types -- managed services, reseller, technology, and non-profit -- to help bring Everlaw's technology to market. We are a highly cross-functional team, working with our colleagues in Sales, Customer Success, Legal, Marketing, and Product to develop strategic partnerships that ultimately help our customers unlock the most value from Everlaw.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. 

This is a full-time position based in our Oakland, CA or New York, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fr.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you’ll...

• Own and manage strategic partnerships with named Everlaw partners in the LSP (legal service provider) and eDiscovery industry, developing joint businesses with partners and growing Everlaw’s channel revenues.
• Own and operate the joint partner business with each key partner that you manage, developing key strategic relationships and building mid-to-long term business plans and commercial models.
• Drive and execute on partner plans by managing partners to planned success metrics including partner sales and delivery capabilities, partner pipeline generation, partner revenues, and end customer adoption.
• Partner closely with BD’s partner development function by developing new partnership structures, supporting with partnership deal development and activating early stage partners to become productive and scalable partner businesses. 
• Collaborate closely with Everlaw’s cross-functional GTM organizations including sales to develop and execute joint pipeline and drive deal execution on key co-selling opportunities, marketing to develop comarketing plans and execute on joint demand generation, and enablement to help advance partners’ Everlaw practices.
• Develop deep subject matter expertise in eDiscovery technology, Everlaw’s distinctive product offering, the service provider ecosystem, and overall market and industry trends.
• Contribute to Everlaw’s overall partnership strategy and Everlaw’s partner program in collaboration with the BD team and with Everlaw’s go-to-market organization.

About you

• You have at least 8 years of relevant experience which can include any related post-graduate work (e.g., MBA, MS). At least 5 years of experience will be in partnerships or channel management. You love unpacking and solving open-ended business problems. You turn the ambiguous into the concrete by translating high-level business issues and strategy problems into sophisticated, concrete tactical approaches and partnership plans.
• Your business acumen and strategic mind-set make you a great partner manager. You develop and maintain empathetic and trust-building relationships with both external and internal partners. You have a track record of managing partnerships with proven business results.
• You are an experienced go-to-market expert. You have a track record of executing high-impact, often complicated, partner-driven sales engagements. You uncover, negotiate, and close win-win deals with strategic services partners and work with cross-functional teams like sales, marketing, and legal to get the right deal done at the right time.
• You are naturally curious about new businesses, products, and industries, and are always seeking to learn. You are constantly driven by the desire to learn new things so that you can develop creative but effective solutions to the business problems you encounter. You’re drawn to new challenges and opportunities to grow.
• You are authorized to work in the United States. Please note that currently, Everlaw is not sponsoring employment visas.

Pluses  

• MBA/MS degree in a related field
• Experience in eDiscovery or other related technologies, products, or industries
• Experience in legal technology

Benefits

• The annual base salary for this position is between $135,800 - $171,500, with a total On-Target Earnings (OTE) of between $194,000 - $245,000, representing a 70/30 compensation split. Eligibility for the commission portion is performance-based and subject to the achievement of specific performance metrics, which are governed by Everlaw's policies and incentive plans. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The role's compensation is subject to change in the future.
• Equity program.
• 401(k) retirement plan with company matching.Health, dental, and vision.
• Flexible Spending Accounts for health and dependent care expenses.Paid parental leave and approximately 10 days (80 hours) per year of sick leave.
• Seventeen paid vacation days plus 11 federal holidays.
• Membership in Modern Health helps employees prioritize mental health and wellness.
• Annual allocation for Learning & Development opportunities and applicable professional membership dues.
• Company-sponsored life and disability insurance.

Perks

• Work in Uptown Oakland or midtown New York on Mondays, Wednesdays, and Thursdays.
• Flexible work-from-home days on Tuesdays and Fridays.
• Monthly home internet reimbursement.
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office.
• Bond over company-wide out-of-the-box events and fun activities with your team.
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice.
• Take advantage of learning and career development opportunities. 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good."
• #LI-Hybrid
• #LI-BL1

As a Senior Customer Success Manager in the Strategic Corporate segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to top corporations and their outside counsel. You’ll leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you’ll demonstrate credibility, reliability, and a consultative approach—ensuring customer success, driving adoption, and delivering measurable results. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to join our mission to promote justice by illuminating the truth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we are eager to hear from you.

Think you’re missing some of the skills and are hesitant to apply? Everlaw does not believe in the ‘perfect’ candidate and encourages all those who are confident that they can bring value to our team to apply. 

This is a full-time, exempt position based in our Oakland, CA or New York City, NY offices with a hybrid work schedule: In office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on. Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. 
• We’re excited for you to learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. You’ll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.

In your role, you'll...

• Own net dollar retention and case growth across your strategic book of business
• Become a trusted advisor to executive and practice group leaders, leveraging deep Fortune 500 workflow expertise to shape eDiscovery and GAI strategy and tie Everlaw to top corporate initiatives
• Confidently position and demo Everlaw, showcasing sub-segment–specific use cases and enabling customers to launch and refine workflows that drive measurable adoption, utilization, and value
• Use change management skills to lead customers through the full journey, proactively driving feature adoption, closing assigned Calls to Action, shortening time-to-value, and balancing what’s right for customers and Everlaw
• Lead regular check-ins, Business Reviews, and ROI conversations, clearly communicating complex concepts in verbal, written, and presentation formats
• Own account health, identifying growth opportunities, mitigating churn risk, and expanding relationships through credibility, reliability, and personal trust
• Partner with Sales, Product, and Support to align stakeholders, surface and progress renewal and expansion opportunities, and demonstrate strong executive presence with internal and external leaders
• Serve as the primary point of contact accountable for customers’ business outcomes with Everlaw, operating with proactive ownership, a growth mindset, and minimal need for oversight
• Continuously improve the Customer Success function by refining processes, codifying best practices, and acting as both a voice of the customer and a mentor to early-in-career teammates

About you

• You have at least 8 years of Customer Success experience with enterprise and strategic corporate customers, ideally in SaaS; experience with in-house legal, legal operations, compliance, or risk teams at large, complex organizations (e.g., Fortune 500) is strongly preferred
• You operate as a trusted advisor and strategic partner, not a reactive order-taker, by combining deep workflow knowledge with change-management expertise to help customers modernize workflows, manage risk, and drive efficiency through thoughtful change management and solution adoption
• You take a consultative, value-led approach to account growth, collaborating with Sales on account management exercises that uncover expansion opportunities, support renewals, and grow ARR while maintaining strong customer advocacy and long-term relationships
• You are outcomes- and data-driven, leveraging usage metrics, health indicators, and customer insights to proactively manage your book of business, prioritize engagement, and focus on the highest-impact initiatives
• You excel at navigating complex corporate environments, engaging stakeholders across Legal, Legal Operations, IT / InfoSec, Procurement, and executive leadership, and building internal champions who drive adoption and long-term success
• You are comfortable presenting business value and strategic insights to senior leaders, including General Counsel, Legal Operations leaders, and other executives, and can confidently lead high-stakes or sensitive conversations with confidence, composure, and executive presence
• You are strategic, analytical, process-oriented, and able to manage competing priorities in a fast-paced environment while taking full ownership of outcomes without the need for close oversight
• You are an exceptional communicator (verbally, in writing, and in presentations) and thrive in environments that demand strong time management, adaptability, and resilience
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions

Benefits

• The expected salary range for this role is between $157,000 - $199,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in uptown Oakland or mid-town New York City with easy access to multiple subway lines
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

As a Senior Customer Success Manager in the Strategic Corporate segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to top corporations and their outside counsel. You’ll leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you’ll demonstrate credibility, reliability, and a consultative approach—ensuring customer success, driving adoption, and delivering measurable results. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to join our mission to promote justice by illuminating the truth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we are eager to hear from you.

Think you’re missing some of the skills and are hesitant to apply? Everlaw does not believe in the ‘perfect’ candidate and encourages all those who are confident that they can bring value to our team to apply. 

This is a full-time, exempt position based in our Oakland, CA or New York City, NY offices with a hybrid work schedule: In office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on. Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. 
• We’re excited for you to learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. You’ll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.

In your role, you'll...

• Own net dollar retention and case growth across your strategic book of business
• Become a trusted advisor to executive and practice group leaders, leveraging deep Fortune 500 workflow expertise to shape eDiscovery and GAI strategy and tie Everlaw to top corporate initiatives
• Confidently position and demo Everlaw, showcasing sub-segment–specific use cases and enabling customers to launch and refine workflows that drive measurable adoption, utilization, and value
• Use change management skills to lead customers through the full journey, proactively driving feature adoption, closing assigned Calls to Action, shortening time-to-value, and balancing what’s right for customers and Everlaw
• Lead regular check-ins, Business Reviews, and ROI conversations, clearly communicating complex concepts in verbal, written, and presentation formats
• Own account health, identifying growth opportunities, mitigating churn risk, and expanding relationships through credibility, reliability, and personal trust
• Partner with Sales, Product, and Support to align stakeholders, surface and progress renewal and expansion opportunities, and demonstrate strong executive presence with internal and external leaders
• Serve as the primary point of contact accountable for customers’ business outcomes with Everlaw, operating with proactive ownership, a growth mindset, and minimal need for oversight
• Continuously improve the Customer Success function by refining processes, codifying best practices, and acting as both a voice of the customer and a mentor to early-in-career teammates

About you

• You have at least 8 years of Customer Success experience with enterprise and strategic corporate customers, ideally in SaaS; experience with in-house legal, legal operations, compliance, or risk teams at large, complex organizations (e.g., Fortune 500) is strongly preferred
• You operate as a trusted advisor and strategic partner, not a reactive order-taker, by combining deep workflow knowledge with change-management expertise to help customers modernize workflows, manage risk, and drive efficiency through thoughtful change management and solution adoption
• You take a consultative, value-led approach to account growth, collaborating with Sales on account management exercises that uncover expansion opportunities, support renewals, and grow ARR while maintaining strong customer advocacy and long-term relationships
• You are outcomes- and data-driven, leveraging usage metrics, health indicators, and customer insights to proactively manage your book of business, prioritize engagement, and focus on the highest-impact initiatives
• You excel at navigating complex corporate environments, engaging stakeholders across Legal, Legal Operations, IT / InfoSec, Procurement, and executive leadership, and building internal champions who drive adoption and long-term success
• You are comfortable presenting business value and strategic insights to senior leaders, including General Counsel, Legal Operations leaders, and other executives, and can confidently lead high-stakes or sensitive conversations with confidence, composure, and executive presence
• You are strategic, analytical, process-oriented, and able to manage competing priorities in a fast-paced environment while taking full ownership of outcomes without the need for close oversight
• You are an exceptional communicator (verbally, in writing, and in presentations) and thrive in environments that demand strong time management, adaptability, and resilience
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions

Benefits

• The expected salary range for this role is between $157,000 - $199,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in uptown Oakland or mid-town New York City with easy access to multiple subway lines
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

Everlaw is seeking a Partner Development Director to spearhead the company’s strategic partner business expansion in the legal tech services industry. In this role, you will lead the strategy and drive the development of the full range of Everlaw’s channel partners including MSPs (managed service providers), global advisories, ALSPs (alternative legal service providers), legal solutions partners, and tiered distributors. In the process, you will be a key architect in building Everlaw’s system for scaling its channel business.The successful candidate will bring their business building expertise and extensive partner-led business development experience to develop and negotiate new partnership models, create new joint partner businesses, and incubate Everlaw’s international expansion strategy.

The partner development function is a highly strategic role, shaping and guiding the type and structure of partnerships that Everlaw develops with the legal services industry and driving the long term planning for Everlaw’s channel business. Systematic and deal-focused, the ideal candidate will be both a strong strategic thinker and skilled at structuring, negotiating, and closing strategic partnership deals.

This is a full-time exempt position with the option to be remote or work out of our Oakland, CA or New York, NY office. Office-based employees are eligible for a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fr.

Getting started

We’re committed to your success and want you to feel like a part of our team! You’ll go through our standard onboarding process, which will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.

We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. We’re excited to find ways for you to contribute, and will create room for you to learn and grow along the way.

In your role, you'll...

Lead Channel Partnership Strategy by:

• Developing Everlaw’s overall strategy for expanding Everlaw’s channel and services partner business
• Creating and owning the recruitment and development plan for new channel partners
• Developing and bootstrapping partnership-led strategy to expand into new international markets and new business segments 

Own Channel Partner Recruitment & Development by:

• Identifying and recruiting new strategic channel partners
• Structuring, negotiating, and closing both complex commercial partner deals and first-of-kind partnership agreements
• Engaging in business development efforts with new partners to develop joint partnership plans, acquire strategic joint customers, and build Everlaw’s footprint in the legal tech industry by partner-led adoption of Everlaw’s products
• Achieving defined partner activation metrics and transitioning the management of partners to Everlaw’s partner management team

Lead & Evangelize by:

• Serving as Everlaw’s thought leader on our partner channel business
• Advising Everlaw’s partner ecosystem on the incorporation of Everlaw and Everlaw AI Assistant into their services practice  by (1) developing joint solutions (2) incorporating Everlaw into their customer workflows and (3) collaborating with the partner implementation team to scale partners’ Everlaw practice
• Represent Everlaw at industry events, conferences, and networking opportunities to grow new partnerships

Drive Cross-Functional Collaboration by:

• Collaborating with key cross-functional stakeholders including sales, enablement, and partner management to align partnership strategy with overall revenue growth plans
• Partnering with sales teams to drive productive co-selling engagements
• Work closely with Product and Engineering teams to define integration requirements, technical specifications, and ensure successful development and launch of new integrations
• Collaborate with legal to lead complex negotiations with potential partners, crafting mutually beneficial agreements (technical, commercial, marketing, legal)

About you

• You have at least 10 years of relevant experience (business development, strategic partnerships, legal tech) at a SaaS or technology company inclusive of any related post-graduate work (e.g., MBA, MS). At least 5 years of experience is in creating and developing tech channel partnerships with services-focused partners.
• You know the ins and outs of channel and service provider ecosystems. You’re able to lead teams to design and grow channel partner ecosystems, including SaaS channel and enterprise solutions partnerships. You successfully develop and close high-impact “step-function” strategic partnerships that unlock new business opportunities.
• You have excellent business acumen and are a structured deal maker. You have both breadth and depth of expertise in analyzing business strategy, deal structures, and joint business plans, using this acumen to structure, negotiate, and close impactful partnership deals.
• You develop and manage complex partnering relationships, establishing and developing multifaceted relationships across complex partner organizations to drive deep and enduring joint business value.
• You build and grow impactful partnerships. With a growth mindset, you thrive when given the opportunity to build and grow partnerships, capabilities, and joint businesses. You love understanding broader opportunities and constraints and applying both tactical experience and strategic vision to drive partnership-enabled product capabilities.
• You are authorized to work in the United States. Please note that currently, Everlaw is not sponsoring employment visas for this role.

Benefits

• The expected salary range for this role is between $206,000 - $260,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in our midtown New York office
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-BL1
• #LI-Hybrid

Everlaw is seeking a Partner Development Director to spearhead the company’s strategic partner business expansion in the legal tech services industry. In this role, you will lead the strategy and drive the development of the full range of Everlaw’s channel partners including MSPs (managed service providers), global advisories, ALSPs (alternative legal service providers), legal solutions partners, and tiered distributors. In the process, you will be a key architect in building Everlaw’s system for scaling its channel business.The successful candidate will bring their business building expertise and extensive partner-led business development experience to develop and negotiate new partnership models, create new joint partner businesses, and incubate Everlaw’s international expansion strategy.

The partner development function is a highly strategic role, shaping and guiding the type and structure of partnerships that Everlaw develops with the legal services industry and driving the long term planning for Everlaw’s channel business. Systematic and deal-focused, the ideal candidate will be both a strong strategic thinker and skilled at structuring, negotiating, and closing strategic partnership deals.

This is a full-time exempt position with the option to be remote or work out of our Oakland, CA or New York, NY office. Office-based employees are eligible for a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fr.

Getting started

We’re committed to your success and want you to feel like a part of our team! You’ll go through our standard onboarding process, which will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.

We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. We’re excited to find ways for you to contribute, and will create room for you to learn and grow along the way.

In your role, you'll...

Lead Channel Partnership Strategy by:

• Developing Everlaw’s overall strategy for expanding Everlaw’s channel and services partner business
• Creating and owning the recruitment and development plan for new channel partners
• Developing and bootstrapping partnership-led strategy to expand into new international markets and new business segments 

Own Channel Partner Recruitment & Development by:

• Identifying and recruiting new strategic channel partners
• Structuring, negotiating, and closing both complex commercial partner deals and first-of-kind partnership agreements
• Engaging in business development efforts with new partners to develop joint partnership plans, acquire strategic joint customers, and build Everlaw’s footprint in the legal tech industry by partner-led adoption of Everlaw’s products
• Achieving defined partner activation metrics and transitioning the management of partners to Everlaw’s partner management team

Lead & Evangelize by:

• Serving as Everlaw’s thought leader on our partner channel business
• Advising Everlaw’s partner ecosystem on the incorporation of Everlaw and Everlaw AI Assistant into their services practice  by (1) developing joint solutions (2) incorporating Everlaw into their customer workflows and (3) collaborating with the partner implementation team to scale partners’ Everlaw practice
• Represent Everlaw at industry events, conferences, and networking opportunities to grow new partnerships

Drive Cross-Functional Collaboration by:

• Collaborating with key cross-functional stakeholders including sales, enablement, and partner management to align partnership strategy with overall revenue growth plans
• Partnering with sales teams to drive productive co-selling engagements
• Work closely with Product and Engineering teams to define integration requirements, technical specifications, and ensure successful development and launch of new integrations
• Collaborate with legal to lead complex negotiations with potential partners, crafting mutually beneficial agreements (technical, commercial, marketing, legal)

About you

• You have at least 10 years of relevant experience (business development, strategic partnerships, legal tech) at a SaaS or technology company inclusive of any related post-graduate work (e.g., MBA, MS). At least 5 years of experience is in creating and developing tech channel partnerships with services-focused partners.
• You know the ins and outs of channel and service provider ecosystems. You’re able to lead teams to design and grow channel partner ecosystems, including SaaS channel and enterprise solutions partnerships. You successfully develop and close high-impact “step-function” strategic partnerships that unlock new business opportunities.
• You have excellent business acumen and are a structured deal maker. You have both breadth and depth of expertise in analyzing business strategy, deal structures, and joint business plans, using this acumen to structure, negotiate, and close impactful partnership deals.
• You develop and manage complex partnering relationships, establishing and developing multifaceted relationships across complex partner organizations to drive deep and enduring joint business value.
• You build and grow impactful partnerships. With a growth mindset, you thrive when given the opportunity to build and grow partnerships, capabilities, and joint businesses. You love understanding broader opportunities and constraints and applying both tactical experience and strategic vision to drive partnership-enabled product capabilities.
• You are authorized to work in the United States. Please note that currently, Everlaw is not sponsoring employment visas for this role.

Benefits

• The expected salary range for this role is between $206,000 - $260,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-BL1
• #LI-Hybrid