Everlaw is seeking an experienced Renewals Specialist to begin our journey toward a contract renewal center of excellence.  You’ll be the first hire in pursuit of a larger, specialized team, to prove out the concept of opportunity management efficiency.  You’ll embody our company values of mutual respect, egoless communication, a drive to set a higher bar, and a relentless focus on the client experience. You’ll partner with Customer Success Managers, Account Executives, Strategy and Operations, Legal and Finance experts to forecast, manage and close renewal opportunities productively and efficiently. You’ll own T‑120 orchestration, renewal opportunity & quote administration, forecasting, and system hygiene across SFDC/QTC/Ironclad/Gainsight.  This role is not designed to be customer facing, but you may support ad hoc with direct customer communications as needed, primarily via email.  Your work will have a meaningful impact on our customers’ success and Everlaw’s bottom line.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time, exempt, on-site position located in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr. 

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. And you’ll spend meaningful time getting to know your direct reports and discover what excites and challenges them.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you'll...

• Become a go‑to expert on our Quote‑to‑Cash systems, billing models, and internal tech stack (Salesforce, Gong, Ironclad, Gainsight), quickly building the context needed to manage renewals efficiently.
• Own the end‑to‑end T‑120 renewal motion, from creating and maintaining the renewal plan to tracking milestones, coordinating internal stakeholders, and ensuring deals are executed on time.
• Drive operational close for renewals, shepherding agreements through Ironclad, confirming dates and terms, obtaining signatures, managing slips or extensions, and keeping opportunity and quote data accurate.
• Improve renewal forecast accuracy and pipeline hygiene by owning key forecasting fields (e.g., forecasted MRR, categories, stages, notes) and participating in T‑120 and weekly renewal forecast rhythms as the accountable pipeline owner.
• Partner closely with AEs and CSMs to clarify quote ownership, dates, products, and amounts; manage auto‑renew settings and manual renewals; support churn reporting and reasoning; and act as a billing expert for complex or edge‑case customer scenarios.
• Identify and implement process improvements across renewal operations to increase efficiency, reduce risk, and elevate the overall customer experience.

About you

• You have at least 3 years of experience as a Renewals Specialist within a SaaS environment.
• You are confident working autonomously as the first member of the Renewals Specialist team, building trusted, credible relationships with cross‑functional partners while modeling Everlaw’s standards and values.
• You are an exceptional communicator who shares clear updates, surfaces risks early, and builds alignment across stakeholders in writing, in presentations, and in conversation.
• You are deeply customer‑centric and commercially minded, using your understanding of company economics to weigh risks and tradeoffs and make sound, in‑the‑moment decisions.
• You are a builder at heart: you help shape the Renewals Specialist function by experimenting with and codifying processes, informing best practices and account load, and consistently delivering on‑time renewals, revenue optimization, and high customer satisfaction.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for this role.

Pluses

• You are confident in using AI to expedite processes.
• You have the flexibility to travel to spend time with customers and team members.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Benefits

• The annual base salary for this position is between $68,800 - $103,200, with a bonus of between $17,200 - $25,800, representing a 80/20 compensation split. Eligibility for the commission portion is performance-based and subject to the achievement of specific performance metrics, which are governed by Everlaw's policies and incentive plans. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The role's compensation is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

As a Customer Success Manager in the Mid-Market Legal segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to Mid-Market US and Canadian law firms. You’ll leverage workflow expertise and help drive innovation within our team scalability practice to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you’ll demonstrate credibility, reliability, and a consultative approach—ensuring customer success and driving product adoption & growth. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to apply! 

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. 

This is a full-time, exempt position based in our Oakland office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. You’ll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.

In your role, you'll...

• Be responsible for net dollar retention and consumption growth across your book of business.
• Establish yourself as a trusted advisor and strategic partner to executive and key stakeholders, leveraging deep sub-segment and workflow expertise to influence eDiscovery and GAI strategy.
• Confidently apply Everlaw as a solution by demoing sub-segment–specific use cases and features, enabling users to launch and refine starter workflows that drive measurable adoption, utilization, and value.
• Leverage change management expertise to guide customers through the full Customer Journey, proactively driving feature adoption, closing out assigned tactical CTAs, shortening time-to-value, and ensuring we do the right thing for both our customers and Everlaw.
• Lead and own regular check-in calls, Success Reviews, and customer-recognized ROI conversations, clearly communicating complex concepts in verbal, written, and presentation formats.
• Manage account health to identify growth opportunities, mitigate churn risk, and expand customer relationships through high credibility, reliability, and personal trust.
• Partner cross-functionally with Sales, Product, and Support to align stakeholders, ensure renewal and expansion opportunities are identified, worked, tracked, and closed, and demonstrate strong executive presence with internal and external leaders.
• Serve as the primary point of contact accountable for achieving customers’ target business outcomes with Everlaw, operating with proactive ownership, a growth and value mindset, and minimal need for micro-management.
• Contribute to the ongoing improvement of the Customer Success team by refining processes and motions, codifying best practices, and driving innovation to scalability through strategy/automation.

About you

• You have at least 2 years of experience in customer success with SMB, Mid-Market, and/or enterprise accounts; industry experience in eDiscovery, legal tech, or software consulting (in the legal industry) is a plus.
• You act as a trusted advisor and strategic partner, not a tactical order-taker, bringing strong workflow expertise and change management experience to help customers apply Everlaw as a solution and successfully adopt new ways of working.
• You have a deep understanding of growth and adoption strategies, are metrics- and outcomes-driven, use data to proactively manage your book of business, prioritize CTAs, and focus your time where it has the most impact.
• You can navigate customer organizational structures, develop champions throughout the organization, and influence customer behavior, building high-trust relationships grounded in credibility, reliability, and low self-orientation.
• You are comfortable presenting business value and strategic insights to executive stakeholders. 
• You are  comfortable leading complex or high-stakes conversations both internally and externally with confidence and composure.
• You are strategic, analytical, and process-driven, able to manage multiple competing priorities while taking proactive accountability for your role, deliverables, and development without the need for micro-management.
• You are an exceptional communicator (verbal, written, and presentation) and thrive in a fast-paced environment that requires strong time-management skills, resilience, and adaptability.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for this role.

Benefits

• The expected salary range for this role is between $116,000 - $148,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future. 
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Oakland with easy access to multiple Transit lines
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

Everlaw is seeking an experienced Sr. Manager of Customer Success that meaningfully contributes toward establishing a best in class Customer Leadership Team, delivers on results, and helps define and implement effective consumption-based customer success for the technology industry.  You’ll embody our company values of mutual respect, egoless communication, a drive to set a higher bar, and a relentless focus on the client experience. As a member of the Customer Success team, you’ll be responsible for leading a team of Customer Success Managers and Customer Success Associates who are responsible for the entire post-sale client experience in our Legal Enterprise segment. You’ll develop a team that provides an industry leading customer experience by partnering with clients on the segment-specific best practices for using Everlaw within their technology stack, managing escalations, and helping customers realize the full value of their investment in Everlaw. You’ll also deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization (including Support and User Education) to ensure a value-driven user experience. Your work will matter — you'll greatly impact the day-to-day experience of our customers, the growth of the company, and be a strategic leader for the CS Team.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time, exempt, on-site position located in our Oakland, CA or New York, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. And you’ll spend meaningful time getting to know your direct reports and discover what excites and challenges them.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you'll...

• Understand the product! You’ll start your journey completing training modules to get up running on the ins and outs of the Everlaw platform.
• Build, coach and manage a team of 7-8 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership. You’ll lead meaningful one-on-ones with your team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals.
• Develop a Customer Success roadmap for the Legal Enterprise segment, and then secure team enablement and implement processes to deliver the required outcomes.
• Create long-lasting, deep and strategic relationships with customers.
• Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (ARR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs).
• Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback.
• Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience.
• Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants.

About you

• You have at least 4 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI.
• You are a strategic operator who can define a clear vision for your segment, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs.
• You are a strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable to commitments to customers, Customer Success, and Everlaw.
• You champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams, ensuring every person has fair opportunities, feels welcomed, and is respected.
• You role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and you bring unwavering integrity to how you show up for your team and customers.
• You communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment with stakeholders.
• You are deeply customer‑centric: you build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption across your portfolio.
• You consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and your customers’ success.
• You are a critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind your decisions.

Pluses

• You have experience working in LegalTech or SaaS, but this is not required.
• You have the flexibility to travel to spend time with customers and team members.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Benefits

• The expected salary range for this role is between $163,000 - $207,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The role's compensation is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland or Midtown New York office
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

Everlaw is seeking an experienced Sr. Manager of Customer Success that meaningfully contributes toward establishing a best in class Customer Leadership Team, delivers on results, and helps define and implement effective consumption-based customer success for the technology industry.  You’ll embody our company values of mutual respect, egoless communication, a drive to set a higher bar, and a relentless focus on the client experience. As a member of the Customer Success team, you’ll be responsible for leading a team of Customer Success Managers and Customer Success Associates who are responsible for the entire post-sale client experience in our Legal Enterprise segment. You’ll develop a team that provides an industry leading customer experience by partnering with clients on the segment-specific best practices for using Everlaw within their technology stack, managing escalations, and helping customers realize the full value of their investment in Everlaw. You’ll also deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization (including Support and User Education) to ensure a value-driven user experience. Your work will matter — you'll greatly impact the day-to-day experience of our customers, the growth of the company, and be a strategic leader for the CS Team.

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time, exempt, on-site position located in our Oakland, CA or New York, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. And you’ll spend meaningful time getting to know your direct reports and discover what excites and challenges them.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you'll...

• Understand the product! You’ll start your journey completing training modules to get up running on the ins and outs of the Everlaw platform.
• Build, coach and manage a team of 7-8 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership. You’ll lead meaningful one-on-ones with your team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals.
• Develop a Customer Success roadmap for the Legal Enterprise segment, and then secure team enablement and implement processes to deliver the required outcomes.
• Create long-lasting, deep and strategic relationships with customers.
• Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (ARR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs).
• Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback.
• Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience.
• Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants.

About you

• You have at least 4 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI.
• You are a strategic operator who can define a clear vision for your segment, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs.
• You are a strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable to commitments to customers, Customer Success, and Everlaw.
• You champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams, ensuring every person has fair opportunities, feels welcomed, and is respected.
• You role model Everlaw’s standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and you bring unwavering integrity to how you show up for your team and customers.
• You communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment with stakeholders.
• You are deeply customer‑centric: you build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption across your portfolio.
• You consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw’s growth and your customers’ success.
• You are a critical and innovative thinker who isn’t afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind your decisions.

Pluses

• You have experience working in LegalTech or SaaS, but this is not required.
• You have the flexibility to travel to spend time with customers and team members.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Benefits

• The expected salary range for this role is between $163,000 - $207,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The role's compensation is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland or Midtown New York office
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

As a Senior Customer Success Manager in the Strategic Legal segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to top US (AmLaw 200) and Canadian law firms. You’ll leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you’ll demonstrate credibility, reliability, and a consultative approach—ensuring customer success, driving adoption, and delivering measurable results. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to join our mission to promote justice by illuminating the truth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. 

This is a full-time, exempt position based in our Oakland, CA or New York City, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on. Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. You’ll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.

In your role, you'll...

• Own net dollar retention and case growth across your strategic book of business
• Become a trusted advisor to executive and practice group leaders, leveraging deep Fortune 500 workflow expertise to shape eDiscovery and GAI strategy and tie Everlaw to top corporate initiatives
• Confidently position and demo Everlaw, showcasing sub-segment–specific use cases and enabling customers to launch and refine workflows that drive measurable adoption, utilization, and value
• Use change management skills to lead customers through the full journey, proactively driving feature adoption, closing assigned Calls to Action, shortening time-to-value, and balancing what’s right for customers and Everlaw
• Lead regular check-ins, Business Reviews, and ROI conversations, clearly communicating complex concepts in verbal, written, and presentation formats
• Own account health, identifying growth opportunities, mitigating churn risk, and expanding relationships through credibility, reliability, and personal trust
• Partner with Sales, Product, and Support to align stakeholders, surface and progress renewal and expansion opportunities, and demonstrate strong executive presence with internal and external leaders
• Serve as the primary point of contact accountable for customers’ business outcomes with Everlaw, operating with proactive ownership, a growth mindset, and minimal need for oversight
• Continuously improve the Customer Success function by refining processes, codifying best practices, and acting as both a voice of the customer and a mentor to early-in-career teammates

About you

• You have at least 8 years of experience in customer success with enterprise and strategic accounts; industry experience in eDiscovery, legal tech, or software consulting (especially with AmLaw 200 or large law firms) is a plus.
• You operate as a trusted advisor and strategic partner, not a reactive order-taker, by combining deep workflow knowledge with change-management expertise to help customers modernize workflows, manage risk, and drive efficiency through thoughtful change management and solution adoption
• You take a consultative, value-led approach to account growth, collaborating with Sales on account management exercises that uncover expansion opportunities, support renewals, and grow ARR while maintaining strong customer advocacy and long-term relationships
• You are outcomes- and data-driven, leveraging usage metrics, health indicators, and customer insights to proactively manage your book of business, prioritize engagement, and focus on the highest-impact initiatives
• You excel at navigating complex corporate environments, engaging stakeholders across Legal, Legal Operations, IT / InfoSec, Procurement, and executive leadership, and building internal champions who drive adoption and long-term success
• You are comfortable presenting business value and strategic insights to senior leaders, including General Counsel, Legal Operations leaders, and other executives, and can confidently lead high-stakes or sensitive conversations with confidence, composure, and executive presence
• You are strategic, analytical, process-oriented, and able to manage competing priorities in a fast-paced environment while taking full ownership of outcomes without the need for close oversight
• You are an exceptional communicator (verbally, in writing, and in presentations) and thrive in environments that demand strong time management, adaptability, and resilience
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions

Benefits

• The expected salary range for this role is between $157,000 - $199,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance

Perks

• Work in uptown Oakland or mid-town New York City with easy access to multiple subway lines
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

As a Senior Customer Success Manager in the Strategic Legal segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to top US (AmLaw 200) and Canadian law firms. You’ll leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you’ll demonstrate credibility, reliability, and a consultative approach—ensuring customer success, driving adoption, and delivering measurable results. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to join our mission to promote justice by illuminating the truth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. 

This is a full-time, exempt position based in our Oakland, CA or New York City, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on. Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. You’ll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.

In your role, you'll...

• Own net dollar retention and case growth across your strategic book of business
• Become a trusted advisor to executive and practice group leaders, leveraging deep Fortune 500 workflow expertise to shape eDiscovery and GAI strategy and tie Everlaw to top corporate initiatives
• Confidently position and demo Everlaw, showcasing sub-segment–specific use cases and enabling customers to launch and refine workflows that drive measurable adoption, utilization, and value
• Use change management skills to lead customers through the full journey, proactively driving feature adoption, closing assigned Calls to Action, shortening time-to-value, and balancing what’s right for customers and Everlaw
• Lead regular check-ins, Business Reviews, and ROI conversations, clearly communicating complex concepts in verbal, written, and presentation formats
• Own account health, identifying growth opportunities, mitigating churn risk, and expanding relationships through credibility, reliability, and personal trust
• Partner with Sales, Product, and Support to align stakeholders, surface and progress renewal and expansion opportunities, and demonstrate strong executive presence with internal and external leaders
• Serve as the primary point of contact accountable for customers’ business outcomes with Everlaw, operating with proactive ownership, a growth mindset, and minimal need for oversight
• Continuously improve the Customer Success function by refining processes, codifying best practices, and acting as both a voice of the customer and a mentor to early-in-career teammates

About you

• You have at least 8 years of experience in customer success with enterprise and strategic accounts; industry experience in eDiscovery, legal tech, or software consulting (especially with AmLaw 200 or large law firms) is a plus.
• You operate as a trusted advisor and strategic partner, not a reactive order-taker, by combining deep workflow knowledge with change-management expertise to help customers modernize workflows, manage risk, and drive efficiency through thoughtful change management and solution adoption
• You take a consultative, value-led approach to account growth, collaborating with Sales on account management exercises that uncover expansion opportunities, support renewals, and grow ARR while maintaining strong customer advocacy and long-term relationships
• You are outcomes- and data-driven, leveraging usage metrics, health indicators, and customer insights to proactively manage your book of business, prioritize engagement, and focus on the highest-impact initiatives
• You excel at navigating complex corporate environments, engaging stakeholders across Legal, Legal Operations, IT / InfoSec, Procurement, and executive leadership, and building internal champions who drive adoption and long-term success
• You are comfortable presenting business value and strategic insights to senior leaders, including General Counsel, Legal Operations leaders, and other executives, and can confidently lead high-stakes or sensitive conversations with confidence, composure, and executive presence
• You are strategic, analytical, process-oriented, and able to manage competing priorities in a fast-paced environment while taking full ownership of outcomes without the need for close oversight
• You are an exceptional communicator (verbally, in writing, and in presentations) and thrive in environments that demand strong time management, adaptability, and resilience
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions

Benefits

• The expected salary range for this role is between $157,000 - $199,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance

Perks

• Work in uptown Oakland or mid-town New York City with easy access to multiple subway lines
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

As a Senior Customer Success Manager in the Strategic Corporate segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to top corporations and their outside counsel. You’ll leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you’ll demonstrate credibility, reliability, and a consultative approach—ensuring customer success, driving adoption, and delivering measurable results. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to join our mission to promote justice by illuminating the truth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we are eager to hear from you.

Think you’re missing some of the skills and are hesitant to apply? Everlaw does not believe in the ‘perfect’ candidate and encourages all those who are confident that they can bring value to our team to apply. 

This is a full-time, exempt position based in our Oakland, CA or New York City, NY offices with a hybrid work schedule: In office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on. Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. 
• We’re excited for you to learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. You’ll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.

In your role, you'll...

• Own net dollar retention and case growth across your strategic book of business
• Become a trusted advisor to executive and practice group leaders, leveraging deep Fortune 500 workflow expertise to shape eDiscovery and GAI strategy and tie Everlaw to top corporate initiatives
• Confidently position and demo Everlaw, showcasing sub-segment–specific use cases and enabling customers to launch and refine workflows that drive measurable adoption, utilization, and value
• Use change management skills to lead customers through the full journey, proactively driving feature adoption, closing assigned Calls to Action, shortening time-to-value, and balancing what’s right for customers and Everlaw
• Lead regular check-ins, Business Reviews, and ROI conversations, clearly communicating complex concepts in verbal, written, and presentation formats
• Own account health, identifying growth opportunities, mitigating churn risk, and expanding relationships through credibility, reliability, and personal trust
• Partner with Sales, Product, and Support to align stakeholders, surface and progress renewal and expansion opportunities, and demonstrate strong executive presence with internal and external leaders
• Serve as the primary point of contact accountable for customers’ business outcomes with Everlaw, operating with proactive ownership, a growth mindset, and minimal need for oversight
• Continuously improve the Customer Success function by refining processes, codifying best practices, and acting as both a voice of the customer and a mentor to early-in-career teammates

About you

• You have at least 8 years of Customer Success experience with enterprise and strategic corporate customers, ideally in SaaS; experience with in-house legal, legal operations, compliance, or risk teams at large, complex organizations (e.g., Fortune 500) is strongly preferred
• You operate as a trusted advisor and strategic partner, not a reactive order-taker, by combining deep workflow knowledge with change-management expertise to help customers modernize workflows, manage risk, and drive efficiency through thoughtful change management and solution adoption
• You take a consultative, value-led approach to account growth, collaborating with Sales on account management exercises that uncover expansion opportunities, support renewals, and grow ARR while maintaining strong customer advocacy and long-term relationships
• You are outcomes- and data-driven, leveraging usage metrics, health indicators, and customer insights to proactively manage your book of business, prioritize engagement, and focus on the highest-impact initiatives
• You excel at navigating complex corporate environments, engaging stakeholders across Legal, Legal Operations, IT / InfoSec, Procurement, and executive leadership, and building internal champions who drive adoption and long-term success
• You are comfortable presenting business value and strategic insights to senior leaders, including General Counsel, Legal Operations leaders, and other executives, and can confidently lead high-stakes or sensitive conversations with confidence, composure, and executive presence
• You are strategic, analytical, process-oriented, and able to manage competing priorities in a fast-paced environment while taking full ownership of outcomes without the need for close oversight
• You are an exceptional communicator (verbally, in writing, and in presentations) and thrive in environments that demand strong time management, adaptability, and resilience
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions

Benefits

• The expected salary range for this role is between $157,000 - $199,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in uptown Oakland or mid-town New York City with easy access to multiple subway lines
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid

As a Senior Customer Success Manager in the Strategic Corporate segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to top corporations and their outside counsel. You’ll leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you’ll demonstrate credibility, reliability, and a consultative approach—ensuring customer success, driving adoption, and delivering measurable results. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what’s right for both clients and Everlaw, we encourage you to join our mission to promote justice by illuminating the truth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we are eager to hear from you.

Think you’re missing some of the skills and are hesitant to apply? Everlaw does not believe in the ‘perfect’ candidate and encourages all those who are confident that they can bring value to our team to apply. 

This is a full-time, exempt position based in our Oakland, CA or New York City, NY offices with a hybrid work schedule: In office M/W/Th with the option to work from home on Tu/Fr.

Getting started

• We want you to feel like part of the team early on. Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. 
• We’re excited for you to learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. You’ll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.

In your role, you'll...

• Own net dollar retention and case growth across your strategic book of business
• Become a trusted advisor to executive and practice group leaders, leveraging deep Fortune 500 workflow expertise to shape eDiscovery and GAI strategy and tie Everlaw to top corporate initiatives
• Confidently position and demo Everlaw, showcasing sub-segment–specific use cases and enabling customers to launch and refine workflows that drive measurable adoption, utilization, and value
• Use change management skills to lead customers through the full journey, proactively driving feature adoption, closing assigned Calls to Action, shortening time-to-value, and balancing what’s right for customers and Everlaw
• Lead regular check-ins, Business Reviews, and ROI conversations, clearly communicating complex concepts in verbal, written, and presentation formats
• Own account health, identifying growth opportunities, mitigating churn risk, and expanding relationships through credibility, reliability, and personal trust
• Partner with Sales, Product, and Support to align stakeholders, surface and progress renewal and expansion opportunities, and demonstrate strong executive presence with internal and external leaders
• Serve as the primary point of contact accountable for customers’ business outcomes with Everlaw, operating with proactive ownership, a growth mindset, and minimal need for oversight
• Continuously improve the Customer Success function by refining processes, codifying best practices, and acting as both a voice of the customer and a mentor to early-in-career teammates

About you

• You have at least 8 years of Customer Success experience with enterprise and strategic corporate customers, ideally in SaaS; experience with in-house legal, legal operations, compliance, or risk teams at large, complex organizations (e.g., Fortune 500) is strongly preferred
• You operate as a trusted advisor and strategic partner, not a reactive order-taker, by combining deep workflow knowledge with change-management expertise to help customers modernize workflows, manage risk, and drive efficiency through thoughtful change management and solution adoption
• You take a consultative, value-led approach to account growth, collaborating with Sales on account management exercises that uncover expansion opportunities, support renewals, and grow ARR while maintaining strong customer advocacy and long-term relationships
• You are outcomes- and data-driven, leveraging usage metrics, health indicators, and customer insights to proactively manage your book of business, prioritize engagement, and focus on the highest-impact initiatives
• You excel at navigating complex corporate environments, engaging stakeholders across Legal, Legal Operations, IT / InfoSec, Procurement, and executive leadership, and building internal champions who drive adoption and long-term success
• You are comfortable presenting business value and strategic insights to senior leaders, including General Counsel, Legal Operations leaders, and other executives, and can confidently lead high-stakes or sensitive conversations with confidence, composure, and executive presence
• You are strategic, analytical, process-oriented, and able to manage competing priorities in a fast-paced environment while taking full ownership of outcomes without the need for close oversight
• You are an exceptional communicator (verbally, in writing, and in presentations) and thrive in environments that demand strong time management, adaptability, and resilience
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions

Benefits

• The expected salary range for this role is between $157,000 - $199,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in uptown Oakland or mid-town New York City with easy access to multiple subway lines
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-KV1
• #LI-Hybrid