We are looking for an Inventory Supervisor to join our team as we continue to scale the business.  In this position you will be responsible for overseeing inventory and fleet management. There is significant potential for career growth and development. If you have a background in SFR operations and a passion for real estate and are accomplished in managing inventory and fleet let’s talk! 

This position will be based in our downtown Dallas offices. It is a 5-day in office role.

The Role:   This position includes, but is not limited to, the following responsibilities:

• Oversee all inventory operations for field teams, including smart home technology, materials, and tools stored in field team vehicles to support home repairs
• Review and manage on-hand inventory levels across all markets to ensure adequate stock; identify gaps and oversee timely ordering of new materials
• Own the ordering process for all inventory needs across maintenance and construction teams, ensuring cost efficiency and alignment with demand
• Reconcile inventory records on a monthly basis to support accurate financial reporting and assist the accounting team with documentation and variance resolution
• Collaborate with construction and maintenance leadership to forecast inventory needs and identify new products, materials, or tools to support field efficiency
• Serve as Fleet Manager for all field team vehicles, overseeing routine maintenance schedules, repair needs, and ensuring compliance with company vehicle policies
• Monitor vehicle telematics and GPS tracking systems to ensure appropriate usage and adherence to operational guidelines
• Coordinate procurement of new vehicles and facilitate the sale or reassignment of existing fleet assets based on operational needs
• Lead the integration, maintenance, and oversight of the company’s 3rd-party inventory management system, ensuring accuracy and user adoption
• Drive process improvements for inventory and fleet operations, implementing best practices to reduce waste, control costs, and improve visibility
• Perform additional inventory- or fleet-related initiatives or special projects as assigned by leadership
  
  Qualifications and Experience
  
  
• Min 3 years of work experience in a related position, preferably with inventory management
• Proficiency with Microsoft Office, including Outlook, Excel, and Word; as well as with prospect and resident management systems is required
• Motivated self-starter
• Demonstrated ability to perform effectively in a fast-paced and demanding environment
• Flexible and able to effectively manage ambiguity and change
• Excellent written and verbal communication skills

Our SFR property portfolio is rapidly scaling, and we are seeking an Accounts Payable Specialist to join our growing team. As a member of Evergreen Residential’s Accounting team, this person will play a critical role in the day-to-day operational functions of the Company. The Accounts Payable Specialist will track invoices and payments due and prioritize them according to the terms of the invoice. Additionally, they will carefully monitor all payments made and maintain those records for future audits.

The Role:   This position includes, but is not limited to, the following responsibilities:

• Responsible for data entry, GL coding and processing of all vendor invoices and ensuring they are properly captured in our Property Management system (Ender) and NetSuite /Yardi ERP.
• Ensure invoice information (investor, vendor, invoice number, date, amount, accounting period, coding, property name & address, supporting documents) is accurate.
• Reconcile invoicing with purchase and work orders.
• Prepare and process weekly vendor payments.
• Answer vendor and subcontractor inquiries in a timely manner.
• Handle routine internal/external inquiries regarding account payment status and balances and assist in resolving payment discrepancies.
• Review and approve employee Expense Reports (Rippling).
• Maintain 1099 vendor files for accuracy and current date W9s for tax reporting.
• Assist in the preparation of 1099 reporting for all vendors.
• Perform ad hoc analyses and projects as needed.

Qualifications and Experience:   

• High school diploma. Associate degree in accounting preferred
• 1-3 years’ experience in an accounts payable role
• Real estate or property management experience highly preferred
• Highly organized and detail oriented
• Able to manage time effectively and complete assigned work within required timeframe
• Excellent communication skills, both verbal and written
• Team player mentality
• Proficiency with Excel, experience with ERP systems
• Adaptability in a highly dynamic working environment

The Compliance Specialist is responsible for managing entity compliance obligations across multiple registered agents and jurisdictions, maintaining up-to-date property management regulatory requirements, and supporting day-to-day compliance operations. This role serves as a critical coordination point between legal, operations, and property management functions, ensuring that regulatory filings, internal notices, and employee training obligations are handled accurately and on time.

This position will be based in our downtown Dallas offices.  A 4/1 hybrid work schedule is available.

Key Responsibilities

Annual Report & Registered Agent Management

Manages a high-volume filing workload spanning hundreds of entities and states.

• Coordinate with the company’s registered agents to ensure timely filing of annual reports across a portfolio of over 800 entities and state registrations.
• Manage the full annual report lifecycle for VB entities (618+ filings), including tracking due dates, compiling required information, submitting filings, and confirming completion with registered agents.
• Maintain accurate records of entity registrations, filing statuses, and jurisdictional requirements for all managed entities.
• Monitor and respond to registered agent correspondence and notices related to filing deadlines and compliance status.

Property Management State Requirements

Keeps the organization current on evolving regulatory requirements across all operating states.

• Research, track, and maintain a comprehensive database of state-specific property management licensing and compliance requirements.
• Monitor regulatory changes across all jurisdictions where the company operates and proactively communicate updates to relevant teams.
• Coordinate with legal and operations to ensure the company remains in good standing with all applicable state property management regulations.

SOP Notice Review & Routing

Acts as a daily intake and triage point for compliance-related notices.

• Review all incoming SOP (Statement of Policy / Service of Process) notices received daily.
• Evaluate each notice and determine appropriate routing to the correct team — including the violation team, legal department, evictions team, or other relevant functions.
• Escalate time-sensitive or high-risk notices to legal or management as appropriate.

Investor Weekly Reporting

Serves as the primary point of contact for recurring investor/partner compliance reporting.

• Prepare and deliver weekly compliance reports to NexPoint in accordance with established reporting schedules and formats.
• Review and respond to follow-up questions from NexPoint regarding report contents, providing clear and accurate explanations of compliance data.
• Maintain organized records of all submitted reports and correspondence for reference and audit purposes.

Grace Hill Learning Management Administration

Oversees compliance training assignment and tracking for all employees on the platform.

• Manage user accounts within the Grace Hill Learning Management System, including onboarding new employees and promptly deactivating accounts for terminated employees.
• Coordinate with department heads to identify required training curricula and ensure appropriate courses are assigned to each employee.
• Monitor training completion status and provide regular progress reports to managers.
• Maintain accurate records of training assignments, completions, and outstanding items for compliance documentation purposes.

Qualifications

Required

• 2+ years of experience in real estate, compliance or property management, with some exposure to compliance or operational roles
• Demonstrated experience writing, editing, or managing operational policies and procedures
• Strong written communication skills with exceptional attention to detail
• Ability to translate complex regulatory language into clear, actionable operational documentation
• Experience managing high-volume, deadline-driven workflows is strongly preferred.

Preferred

• Prior experience with registered agents, entity management, or annual report filings is a plus
• Bachelor’s degree in business, Real Estate, Paralegal Studies, or a related field
• Familiarity with property management platforms (e.g., Yardi, RealPage, AppFolio)
• Experience working within a large-scale residential or institutional real estate environment

In this position you will be responsible for vendor onboarding and relations, supply chain operations, and renovation coordination. There is significant potential for career growth and development. If you have a background in SFR operations and a passion for real estate and are accomplished in sourcing and managing vendors let’s talk!  

This position will be based in our downtown Dallas offices (a hybrid work schedule may be available).

We are seeking a Supply Chain Specialist.

The Role:   This position includes, but is not limited to, the following responsibilities:

• Assist with assigning and scheduling tasks to construction Project Managers (PM’s) by assigned market, and in assigning and scheduling scopes of work to approved vendors in each market
• Regular communication with vendors and Construction PM’s to stay current on workflow and issues
• Ensure the timely and accurate input of all information e.g., budgets, completion dates, etc. into relevant systems
• Assist with sourcing new vendors for key service areas
• Onboarding new vendor relationships using the company process
• Manage the relationship with the vendor by acting as primary contact for vendor-related issues
• Acting as a liaison between senior management, construction project management, and the vendor relationships
• Track activity and KPI’s to provide quality control support for vendor relationships
• Ongoing monitoring of vendor compliance
• Assist with supply chain management by maintaining pricing and product lists and coordinating with direct purchasing of materials
• Other renovation or vendor-related activities determined by your manager

Qualifications and Experience

• Min 2 years of work experience in a related position, preferably with vendor management
• Proficiency with Microsoft Office, including Outlook, Excel, and Word; as well as with prospect and resident management systems is required
• Motivated self-starter
• Demonstrated ability to perform effectively in a fast-paced and demanding environment
• Flexible and able to effectively manage ambiguity and change
• Excellent written and verbal communication skills

The Business

Help us grow our team!  We are looking for a talented attorney with institutional real estate transactional experience to work on a range of transactions for the Company, including community purchases and multi-asset acquisitions, as well as property operating company and regulatory matters.  This position will be integral to our legal department and will also collaborate closely with our property management team to have a ground up view on real estate assets and related federal, state and local laws.

The ideal candidate is intellectually curious, focused, can explain complex matters easily, works well with others, detail oriented, organized, and looking for a challenge in a fantastic work culture.  They will have graduated law school with great grades and spent three to five years working with institutional real estate matters in a national midsize or large law firm before deciding to explore in-house roles.  We are looking for people who thrive in an entrepreneurial and fast paced environment.   

This position is based in our Downtown Dallas office. Although the work environment is reasonably flexible, full-time remote working positions are not currently being considered.

The Role:   This position is wide-ranging and covers many aspects of the business, including the following responsibilities:

• Advice: Provide timely, practical, and risk-based legal guidance to the property management team and other internal stakeholders on a wide range of matters, including, consumer complaints, demand letters, threatened litigation, active litigation, insurance claims, regulatory inquiries, and reputationally sensitive issues. Serve as a trusted advisor, addressing complex legal inquiries and ensuring alignment with regulatory requirements and industry best practices.  Must be comfortable interacting with sophisticated institutional investors. Collaborate closely with teams across property management, operations, compliance, communications, and leadership to support business initiatives and ensure legal considerations are appropriately addressed in both routine and high-impact matters.
• Insurance and Claims: Manage and advise on insurance-related matters, including claim intake, coverage analysis, coordination with carriers, and dispute resolution. Partner with internal teams to ensure proper documentation, escalation, and handling of claims, and identify opportunities to improve claims processes and outcomes.
• Drafting and Review: Draft, review, and revise a wide range of documents and communications relating to disputes, claims, property management operations, and risk mitigation efforts. This may include, but is not limited to, settlement documents, demand responses, escalation communications, internal guidance materials, and other legal and operational documentation. Implement meticulous drafting practices to ensure documents adhere to company standards and comply with relevant legal statutes and regulations, facilitating seamless operational processes and minimizing legal risks.
• Regulatory: Assist with responses to regulatory reviews, agency inquiries, complaints, and compliance-related matters affecting property management operations. Continually monitor and ensure compliance with federal, state, and local laws and regulations across multiple jurisdictions. Collaborate with the compliance team to develop policies tailored to property management activities that foster a culture of adherence and accountability within the organization.
• Escalations: Lead management of higher-impact property management matters, including pre-litigation disputes, formal litigation, consumer complaints, demand letters, regulatory reviews, and other escalated issues across the property management portfolio, including tenant disputes, habitability claims, personal injury/property damage claims, and other operational issues. Oversee outside counsel where engaged, help develop case strategies, monitor exposure, and drive matters toward efficient and practical resolution while protecting the company’s interest. Provide strategic guidance and oversight in managing the company's outside real estate counsel to ensure efficient and legally sound resolution of disputes while safeguarding the company's interests and reputation.
• Risk Management: Identify and mitigate legal and headline risk across our platform. Conduct comprehensive risk assessments, leveraging insights to develop preventive measures and contingency plans that safeguard the company's assets and reputation in the face of potential legal challenges or adverse events. Support new initiatives and operational changes by assessing risk, developing practical guardrails, and implementing scalable solutions to minimize exposure.
• Training and Education: Develop and deliver targeted training programs and educational initiatives to equip the property management team with the requisite legal knowledge and best practices necessary for regulatory compliance. Offer ongoing support and guidance, to foster legal awareness and proficiency throughout the organization, and empower staff to navigate legal complexities effectively in their day-to-day activities.
• Location: This role is based in our Downtown Dallas office and is a fully in-office position. Candidates should be located in the Dallas-Fort Worth area or open to relocating.
• Such other matters as reasonably requested by the General Counsel or Associate General Counsel.

Qualifications and Experience

• JD or equivalent, excellent academic credentials, and admission to at least one US state bar required
• 4+ years’ experience, with significant involvement in litigation, insurance claims, dispute resolution, and/or property management legal matters, whether in-house or with a nationally recognized midsize or large law firm that has a strong real estate or structured finance practice
• In-house experience strongly preferred
• Hands-on experience advising, responding, managing, and defending against Attorney General complaints, threatened litigation, active litigation, insurance claims, personal injury and/or property damage claims, and regulatory matters
• Property Management, residential real estate legal experience strongly preferred
• Strong judgment and ability to assess legal and business risk in a practical, solutions-oriented manner
• Experience balancing legal risk with operational needs and delivering clear, actionable recommendations to stakeholders
• Experience working with and managing outside counsel, driving litigation strategy, and litigation operations
• Team player; highly collaborative and adaptable – curious and an agile learner
• Excellent time management, comfortable working and staying focused in a fast-paced environment with changing priorities
• Strong writing, legal research, and communication skills
• Must be a problem solver; solution oriented
• High initiative and personal standards of performance, strives for constant improvement
• Highly interested in progressing your career and company goals
• Technically savvy – proficient in the Microsoft suite of products and with legal software

We are looking for an experienced individual who has detailed functional knowledge and understanding of rental properties to help with the management of our portfolio of over 26K homes. The VP of field Services will be responsible for leading teams which oversee residential re-habitation projects. We are looking for an individual that has expertise in identifying and executing repairs necessary to bring the properties to company standards, and create a safe and enjoyable habitat for prospective tenants.  Your key objective is to ensure your regions meets the company’s and departments KPI’s.

Our team has bold plans, leans into challenges and we are serious about the business without taking ourselves too seriously.    We value self-motivated people with a ‘can do’ mindset, who see solutions where others may see problems.  We offer competitive compensation and benefits, and development opportunities.

The Role:   This position includes, but is not limited to, the following responsibilities:

• The VP of Field Services is responsible for the overall construction performance of all regions, which is measured but not limited to, Time, Cost, Quality, and resident experience
• Ensuring your teams are performing timely inspections that meets agreed timeline standards, and company property standards.  May also need to perform inspections from time to time.  
• Perform revisions to scopes by coordinating with the Asset Management Team prior to approval
• Make recommendations on engaging and terminating vendors and contractors to use on each project or job by working with supervisor and vendor procurement teams.
• Coordinate with supply chain and vendor procurement teams to ensure regions have set vendor capacity in areas as needed.
• Ensure employees, vendors and contractors are held accountable for quality, completeness, and timely work.
• Property condition management – Ensuring each team/employee performs specific repair and/or securing work such as rekeying of properties within the required timeframe.
• Daily monitoring, updating and reporting through the property management system to keep current on status and next steps for all assigned properties
• Driving teams to reduce the need for change orders by effectively training employees, and vendors on property standards to be identified during the initial property scope/inspection
• Ensuring the renovations are on track and will meet deadlines by holding staff and vendors accountable for documenting the rehab process including "before" and "after" photos, and timestamped descriptive notes
• Responsible for the quality outcome of renovated assets, and move-in success rate within set region
• Overseeing and driving lean and efficient employee capacity by working with management on projected forecasted acquisitions month over month

Qualifications and Experience

• HS Diploma required with College Degree preferred
• 5 - 10 years of residential construction, property inspection experience with vocational/technical school a plus
• Demonstrated ability to create and manage budgets and to negotiate contracts
• Deep knowledge of local and national building/property management codes
• 5+ years of excellent leadership and management skills with a focus on customer service
• Ability to effectively manage and execute on multiple activities in a fast-paced work environment
• Strong interpersonal, oral and written communication and reading skills
• General knowledge of plumbing, electrical, mechanical, and HVAC
• Strong organizational and time-management skills for both self and others to consistently meet goals and deadlines while maintaining quality
• Computer Skills including proficiency with Microsoft Outlook and Excel
• Must have a current and valid driver's license
• Proactive, self-directed, and highly motivated

Additional Information:

• This role routinely uses standard office equipment and computers.
• This role requires travel to our properties across multiple regions and may be physically demanding.   Physical demands representative of requirements to successfully perform the essential functions of this job include the ability to perform duties such as the following for prolonged periods:
    - unassisted lifting up to 50 pounds,
    - bending, walking, kneeling, stretching
    - work on step ladders and/or extension ladders up to 30 feet,
    - work in confined spaces, indoors and outdoors in all climates including unclean environments with fumes, dust, and poor ventilation
• It is expected that all duties are performed in a safe manner
• Duties, responsibilities, and activities may change at any time.
• Days of work are Monday through Friday with occasional evening and weekend hours as job duties demand.

We are looking for individuals who are experienced in Property Management operations, are passionate about customer service, and who thrive in a fast-paced environment to join our Construction team. The Maintenance Coordinator is integral in providing direct support for the market field office and participating in the support of field-level property management, including responding to resident inquiries, providing them with outstanding service, and coordinating with field operations.

Please note: This position is onsite 5 days a week in our downtown Dallas office. This is not a field maintenance position.

The Role:   Responsibilities include, but are not limited to, the following:

• Serve as the primary point of contact for resident service requests within the assigned market(s), representing the Company in a professional and courteous manner.
• Intake, vet, and coordinate resident service requests, communicating with maintenance providers to ensure timely completion aligned with company standards.
• Interact with residents with professionalism and courtesy while collaborating effectively with internal team members.
• Deliver a high level of customer service and demonstrate competency across all resident interactions—including phone, email, written correspondence, and in-person communication.
• Perform vendor management tasks such as addressing vendor questions, setting appropriate expectations, and providing training aligned with company protocols.
• Manage workload in accordance with company standards, including adherence to department-wide KPIs.
• Manage and respond to incoming email inquiries, ensuring timely and accurate communication or appropriate redirection.
• Maintain an organized and consistent filing system on a company shared drive, in accordance with Evergreen procedures.
• Perform other duties as assigned by department leadership.

Qualifications and Experience:

• High School graduate.
• Minimum of one-year previous experience in either the single family or multi-family rental industry.
• Commitment to providing outstanding customer and resident experience.
• Ability to handle confidential information in a professional manner.
• Interacts productively in person and through technology with co-workers and team members.
• Excellent oral and written communication skills.
• Computer literacy, ability to comfortably navigate new technology and proficiency with the Microsoft Office suite including Outlook, Work and Excel is required.
• Detail oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment.
• Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality.
• We seek applicants who are proactive, self-directed, and highly motivated.

Additional Information. The role will require:

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
• Routine use of standard office equipment and computers.
• That all duties are performed in a professional and safe manner.

We are looking for experienced individuals who are passionate about customer service, and who thrive in a fast-paced environment to join our team.  The Retention & Collections Specialist assists with communication with our residents regarding lease renewals, preparing and distributing resident leasing packages, and managing the process for residents who have not financially met the terms of their lease agreement. This includes follow up with residents on their leasing experience, scheduling property inspections, confirming compliance with Renter’s Insurance, and engaging with residents on extending their lease.  The specialist will send statements to all residents with balances, contact and encourage them to pay outstanding balances, provide necessary files to legal, and manage any eviction process in a proactive, respectful, and consistent manner.

This is an intermediate hourly paid role; it is not a supervisory position. It is based in our office in downtown Dallas, TX with a required 5-day in office schedule.

The Role:   Responsibilities include, but are not limited to, the following: 

Process Management

• Manage reports and systems to ensure all eligible residents with upcoming expirations are communicated with appropriately
• Review all Month-to-Month residents to confirm they are being charged necessary fees
• Work with Maintenance and/or field crew to schedule any necessary property inspections to verify condition or evaluate upgrade options when needed
• Review price/term negotiations with Portfolio Management for their approval
• Verify residents are compliant with current renter’s insurance, utility, city code, and Evergreen policy requirements
• Review all systems for Lease Expirations, Base Rent, Occupants, Uploads, and Lease Charges for accuracy and regularly report on progress and / or issues identified
• Audit all completed renewals for accuracy
• Manage room-mate promotions details/process and amend lease as needed
• Manage property transfer requests, collaborating with field teams to ensure current property inspections are completed and that residents meet all necessary criteria
• Work to reduce resident turnover by communicating effectively and in a timely manner, and identifying creative resolutions to help ensure residents are provided with the highest level of service
• Manage the NTV process by communicating effectively with residents, generating NTV when needed, preparing market analysis for management, and following up through completion of NTV to ensure the move out process is scheduled accordingly

Manage the Payment Experience

• Work with both internal and external customers to resolve resident payment issues
• Effectively work with Accounting to ensure resident balances are accurate, and that any necessary adjustments are made and communicated to all in a timely manner
• Communicate effectively and consistently with all Residents until account resolution
• Review all new move in balances to ensure accurate ledger charges and payments
• Inform all residents of Evergreen’s payment policies, procedures, and their contract obligations
• Treat all internal and external customers in a fair and consistent manner, and in accordance with Fair Housing requirements
• Review all ledgers, notices, leases etc. for accuracy prior to distribution

Manage Notice and Eviction Process

• Manage Notice to Pay or Quit Process in a thorough, consistent, and timely manner each month
• Prepare eviction files on notices of non-compliance when needed
• Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc.
• Communicate with residents daily/weekly during the eviction process, educating them on their options, fees, and the process expectations
• Collaborate with appropriate field team when needed to schedule Occupancy Checks
• Follow up with legal on eviction progress until resolution
• Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members
• Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction/collections process
• Ensure all residents are moved out of appropriate systems in a timely manner, and manage all necessary dashboard information/alerts
• Manage the Squatter Eviction process to ensure the eviction of all unauthorized occupants are managed appropriately and in accordance with the law

Communication & Culture

• Be polite, professional, and courteous in all interactions with both internal and external customers and respond to all correspondence with urgency
• Troubleshoot customer inquiries and work towards one-step resolution
• Contact all Residents that have submitted their Notice to Vacate and try to retain by offering solutions and displaying high level customer service
• Keep residents informed and educated on what to expect with their upcoming lease expirations, renewal process, rent increases (market rate knowledge), and potential fees
• Provide local comps to residents when needed to educate them on current market value of their home
• Be a collaborative, cooperative team member, assisting when needed with team projects and processes

Qualifications and Experience

• High school diploma or GED required
• 1+ year of Property Management experience is highly preferable, specifically in residential single-family management
• Excellent Customer Service Skills required, strives to consistently meet and exceed service standards
• Must be able to deal with situations and issues proactively and persistently
• Excellent verbal and written communication skills required
• Possess basic accounting and math skills, and proficiency with the Microsoft Office suite including Word, Outlook and Excel
• Extremely organized with impeccable detail orientation
• Good time-management, able to consistently meet goals and deadlines without sacrificing quality
• Ability to work effectively under pressure and operate in a fast-paced work environment
• We seek applicants who are proactive, self-directed, and highly motivated.

Additional Information.  The role will require:

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
• Routine use of standard office equipment and computers
• That all duties are performed in a professional and safe manner
• Standard workdays are Monday through Friday with occasional evening and weekend overtime hours

The Business

Our recently launched credit platform (“Evergreen Credit”) acts as a direct lender to residential real estate investors. We source, underwrite, structure, originate, and manage a variety of asset-backed debt instruments, ranging from term loans to highly structured growth facilities. We are seeking an experienced Business Operations professional with a strong credit background to join the growing Evergreen Credit team as VP, Business Operations. This role while involved in activities across our Credit business, will focus on deal execution and the design and scaling of loan origination operations.

This is a unique opportunity to be an early hire and strategic member of the Evergreen Credit team in a startup role, with the potential over time, to expand your career into the front end of the business.  

This office-based position may be in either Dallas Downtown or New York City, with a 4/1 hybrid work schedule available.

The Role:   This position includes, but is not limited to, the following responsibilities:

• Lead the design and scaling of Evergreen Credit’s loan origination operations
• Lead the execution of loan closings – coordinate and problem solve with internal and external stakeholders – be the single person who is most responsible for the progress, success, and credit quality of a transaction
• Contribute to the continued buildout of our lending box and underwriting guidelines
• Contribute to the continued development of our credit framework
• Think critically about how to improve our closing process; optimize across multiple objectives which can be inherently competing: speed / efficiency, credit underwriting, ease of use / “customer experience”, cost / resource utilization, overall value of our product to our borrowers and capital partners
• Set up templates, checklists, communication systems, etc. to make our lending program more scalable; devise modular systems that can be used for different types of transactions and borrowers
• Get deep into the weeds in operations problems: data / file organization, how and when information is shared (both internally and externally), how to ensure quality control, accuracy, version control, access to information, etc.
• Build a roster of third party vendors and service providers; develop systems to work with those providers most efficiently. Determine what we should be doing in-house, where we should be leveraging third parties, and how to integrate it all together
• Contribute to analysis of optimal internal team design: how to design roles/teams internally and where to set the boundaries of each role/team, how do different teams work together and how is information communicated and shared across teams
• Over time, manage a team of loan transaction managers and closers
• Over time, may increase participation in sourcing and upfront deal analysis

Qualifications and Experience

• Undergraduate degree and strong academic background
• 10+ years of experience in real estate, finance, or capital markets
• 5+ years of experience in direct asset-backed lending, preferably in SFR/BTR
• 5+ years in leadership roles relating to operations, credit, and transaction execution
• Prior experience scaling a new business; enjoys “wearing multiple hats”
• Clear comfort analyzing and negotiating legal documents, some background in law is a plus
• Deep interest to be in a start-up environment and to “build”; thrives in an environment where independent thinking is necessary for success
• Superior judgment – proven ability to determine when to make decisions, when to escalate, when to push forward, and when to pause
• Clear and logical mindset; must be able to think critically through problems and justify and explain decisions that are made
• Demonstrated leadership interests and abilities
• Excellent communication skills with internal and external stakeholders