Eulerity is an AI-native marketing automation platform. Not a legacy tool with AI bolted on. We serve enterprise brands including Mastercard, UPS Store, Uber Eats, and European Wax Center, automating digital advertising across thousands of franchise locations.

We are hiring a Senior Digital Marketing Account Lead to own the client relationships that sit at the center of what we do.

Who we are looking for

Someone who has managed enough accounts to know the difference between a client who is satisfied and a client who is actually growing — and who cares about the difference. You are as comfortable in a C-suite conversation as you are inside a campaign dashboard. You do not wait for clients to surface problems; you find the pattern before it becomes a problem. And when you make a recommendation, you can show your work.

If you have ever turned a flat renewal into an expansion just by asking the right questions, you will fit in here.

What you will actually do

• Own a portfolio of multi-location and franchise brands as their primary strategic partner — the person they call when something matters.
• Build and run campaign and business reviews that go beyond reporting: surface the real story in the data, and come with a point of view on what to do next.
• Develop customized, cross-channel marketing plans that connect to each client's actual business objectives, not just their media budget.
• Run a high-touch onboarding process that sets the tone for a long-term partnership from day one.
• Find and close expansion opportunities within your book of business — thoughtful upsell, not checkbox upsell.
• Be the internal voice of your clients: work closely with Product, Engineering, and Customer Success to make sure what we promise gets delivered.
• Help clients understand and use the full depth of the Eulerity platform, staying ahead of industry shifts so they do not have to.

What we want from you

• 4–6 years in account management, digital marketing, or client strategy — ideally in advertising, tech, or media.
• A track record of growing accounts, not just keeping them. Retention is the floor; expansion is the expectation.
• Experience with multi-location or franchise brands is a strong plus. If you understand how those organizations actually make decisions, say so.
• You can turn performance data into a clear narrative and a concrete recommendation. Not a summary — a point of view.
• You can hold a room with senior stakeholders and navigate a hard conversation without losing the relationship.
• Comfortable managing multiple priorities in a fast-moving environment without things slipping.
• Remote-eligible.

Benefits

• 🩺 Comprehensive benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 😎 Summer Fridays
• 🏖️ Unlimited PTO
• 🚅 Commuter benefits
• 📈 401(k) with company match
• 💻 Remote

Compensation

​​Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes benefits, perks and other opportunities at Eulerity. The expected total compensation range for this role is $95,000 - $115,000, commensurate with experience.

Eulerity is an AI-native marketing automation platform. Not a legacy tool with AI bolted on. We serve enterprise brands including Mastercard, UPS Store, Uber Eats, and European Wax Center, automating digital advertising across thousands of franchise locations.

We are hiring an Associate Director of Digital Marketing Customer Success to lead the team that sits between our platform and the brands we power.

Who we are looking for

A player-coach who has managed client relationships long enough to have genuine opinions about what good looks like — and managed people long enough to know how to build it in others. You understand franchise and multi-location marketing not as a niche, but as a real structural challenge that requires a different kind of thinking. You are consultative without being passive, data-driven without losing the strategic thread, and energized by the complexity of running a team while staying close to clients.

If you have ever fixed a client relationship that someone else wrote off, you will feel at home here.

What you will actually do

• Lead a team of Brand Strategists who own the digital strategy and growth of our mid-market client portfolio. Not just manage headcount — develop them.
• Be the point of escalation when things get complicated, and the standard-setter when things are running smoothly.
• Guide clients through the full scope of what Eulerity does: paid media, social, reputation management, local listings — and translate that into strategy that actually moves their business.
• Navigate the specific dynamics of multi-location and franchise clients: localized execution, brand consistency, and a lot of stakeholders with competing priorities.
• Work cross-functionally with Sales, Marketing, and Expansion to make sure our clients' experience holds together end-to-end.
• Build the processes and playbooks that make the team more scalable and the client experience more consistent.

What we want from you

• 4+ years in Account Management or Customer Success, with a track record of owning mid-market client relationships.
• 2+ years managing a team — this is a requirement, not a preference.
• Deep fluency in digital marketing: paid advertising, organic social, reputation management, directory listings. You can go as deep as a client needs you to go.
• Experience with multi-location clients, franchise models, or distributed networks is a strong plus — if you have it, lead with it.
• Hybrid out of our NYC Midtown office, 2 days per week minimum.
• You can move fast, manage competing priorities, and stay organized without needing a system to manage your systems.
• Strong communicator — written, verbal, and in the room.

Benefits

• 🩺 Comprehensive benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 🏖️ Unlimited PTO
• 🚅 Commuter benefits
• 📈 401(k) with company match
• 🍽️ In-office Lunch Credits 
• 😎 Summer Fridays
• 💻 Hybrid (2 days/week in office)

Compensation

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes benefits, perks and other opportunities at Eulerity. The expected total compensation range for this role is $110,000 - $130,000, commensurate with experience.

Eulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises.

Our industry-recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channels including Google Search, Social Media (Facebook / Instagram), Display, & Video. We are currently seeking an organized and communicative Local Digital Media Strategist to support our rapidly growing client base!

Responsibilities:

• Educate users on digital marketing best practices and how our platform can help them achieve business goals
• Act as main point of contact for business owners from varying brands using our technology to market their businesses
• Assist clients with marketing strategy and review performance on channels, including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, YouTube, etc.
• Experience collaborating with multi-unit owners and regional managers to build strong relationships, align on strategy, and drive business growth across territories.
• Host onboarding sessions to educate new users how to activate campaigns and use the Eulerity platform
• Understand client objectives and KPIs, and steward successful use of the Eulerity platform
• Interface with clients through emails and phone calls to provide support and platform/marketing expertise
• Work closely with Technical Account Managers to track media placements to ensure delivery in full, proactively analyze campaign metrics and optimize
• Work cross-functionally with internal teams — including Engineering, Product, and Marketing — to resolve client issues, drive campaign success, and ensure a seamless customer experience.

Requirements:

• 2+ years of relevant Account Management experience **Preferred: experience with Account Management at a technology company
• Quick learner and ability to manage multiple priorities and projects
• Excellent communication skills with the ability to educate and train clients and users
• Very organized and keen attention to detail
• Strong analytical and creative skills
• Out-of-the-box thinker with problem-solving / consultative approach
• High energy and a teamwork mentality is a must
• Must be proficient with Excel, PowerPoint and Word
• Excellent interpersonal and communication skills in English

Eligibility:

This position is open to remote candidates, but applicants must reside within the United States.

Benefits:

• 🩺 Comprehensive benefits
  • Medical
  • Dental
  • Vision
• 🏖️ Unlimited PTO
• 🚅 Commuter benefits
• 📈 401(k) with company match
• Remote
• 😎 Summer Fridays

Compensation: 

​​Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes benefits, perks and other opportunities at Eulerity. The expected range for this role is $60,000 - $70,000, commensurate with experience.

Learn More:

Learn more about Eulerity and our team here!

DFW Local (Non-Negotiable): Must currently reside in the Dallas-Fort Worth metroplex for in-person travel. 

Senior Digital Marketing Account Manager – Dallas, TX (Remote with Local Client Travel)

Eulerity is a fast-growing marketing technology company transforming how franchises and small businesses approach digital advertising. Built by former leaders from Google, Facebook, and Yahoo!, our platform combines decades of experience in engineering and marketing to deliver an industry-leading, automated solution. We make it easy to plan, launch, and analyze paid campaigns across Google Search, Meta (Facebook/Instagram), Display, Video, and organic social - all from one intuitive platform.

At Eulerity, we believe breakthrough results happen when technology, strategy, and creativity come together. We’re not just a partner, we’re a catalyst, helping our clients reimagine what’s possible and turn vision into impact. By combining automation with human insight, we empower brands to scale smarter, move faster, and grow stronger. Internally, we’re just as committed to growth. We cultivate a culture where ambitious, curious, and driven individuals are empowered to lead, learn, and elevate those around them.

Role Summary:

As a Senior Digital Marketing Account Manager, you’ll serve as the strategic partner and primary point of contact for a portfolio of multi-location and franchise brands. This client-facing role is focused on deepening relationships, driving performance, and helping brands unlock the full potential of Eulerity’s platform. You'll proactively identify growth opportunities, expand partnerships, and ensure our work consistently delivers measurable impact and long-term value.

Responsibilities:

• Champion Client Relationships
  Build trusted, strategic relationships with senior and C-Suite marketing executives. Confidently lead high-stakes conversations, offering smart, persuasive solutions that drive both marketing performance and business impact.
• Craft and Execute Strategy
  Partner with clients to build customized, data-driven marketing plans that align with their unique business objectives. Transform performance insights into focused, cross-channel strategies that deliver measurable results.
• Lead with Insight
  Take ownership of campaign and business reviews, uncovering patterns, challenges, and untapped opportunities. Leverage your strategic expertise to proactively guide clients toward smarter investments and stronger performance outcomes.
• You will be the architect behind the digital growth of hundreds of local business owners, helping them navigate the complex world of Google, Meta, and beyond
• Own the Onboarding Experience
  Run a smooth, high-touch onboarding process that sets the foundation for a long-term, successful partnership. Ensure clients feel confident, informed, and empowered from day one.
• Drive Business Growth
  Identify opportunities to deepen partnerships and expand scope through thoughtful upsell strategies and cross-functional collaboration. Keep business impact and client ambition at the center of every recommendation.
• Elevate the Platform
  Educate and inspire clients on how to unlock the full value of Eulerity’s platform. Serve as a digital marketing expert, guiding clients through industry trends and helping them evolve with confidence.
• Be the Voice of the Client Internally
  Act as the bridge between client goals and internal execution, working closely with product, engineering, and customer success teams to ensure client outcomes are met with precision and care.

Requirements:

• 4-6 years in account management, digital marketing, or client strategy within the advertising, tech, or media space.
• Dedicated Paid Media Experience: Required hands-on experience with Google Ads and Meta Ads Manager.
• Franchise or multi-location expertise: Preferred experience managing “National-to-local strategies, especially when paired with a solid understanding of media strategy and platform capabilities.
• Data translation skills: Ability to translate complex data into business-level insights (ROI, CPA, LTV).
• An impressive track record of successfully not only retaining long-term business, but growing multiple accounts at once.
• You can confidently present complex ideas, tailor your message to different audiences, and navigate tough conversations with professionalism and poise.
• You know how to turn data into strategy - connecting performance insights to clear, actionable recommendations that deliver real impact.
• You’re comfortable balancing multiple initiatives at once and thrive in fast-paced, ever-evolving environments.
• You bring a positive, team-first attitude and are motivated by shared wins and client success.

Benefits:

• 🩺 Comprehensive benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 🏖️ Unlimited PTO
• 🚅 Commuter benefits
• 📈 401(k) with company match
• 😎 Summer Fridays
• 💻 Remote

Compensation: 

​​Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes benefits, perks and other opportunities at Eulerity. The expected total compensation range for this role is $100,000 - $120,000, commensurate with experience.

Eulerity is an innovative marketing automation AI platform built to help multi-location enterprises streamline and optimize their digital advertising efforts. Our platform is trusted by well-known franchise brands—spanning fitness, food & beverage, retail, and more—to manage campaigns across their local markets. At Eulerity, we are passionate about harnessing the power of technology and artificial intelligence to simplify marketing for businesses of all sizes.

Key Responsibilities:

• Team Leadership & Development: Lead, mentor, and develop a high-performing team of Customer Success Managers and Global Support specialists. You will be responsible for scaling the team, defining career paths, and fostering a customer-centric, results-driven culture.
• Strategic & Operational Ownership: Develop and implement the strategic vision for the franchisee support and success function. Drive operational excellence by designing, refining, and scaling processes to deliver a seamless customer experience from onboarding to advocacy.
• Customer Success Strategy: Design and execute scalable success strategies that increase product adoption, drive user engagement, reduce churn, and create expansion opportunities. This involves balancing high-touch, strategic engagement with digital-first, automated success motions to effectively serve the entire user base.
• Process Improvement & Scalability: Proactively identify and implement improvements to team workflows, tools, and reporting. Establish best practices and build a scalable infrastructure to support a growing number of franchisees and local users.
• Strategic Cross-Functional Partnership: Act as a key partner to Brand Strategist and Customer Success leadership teams. Aggregate and relay critical insights from the franchisee level to inform account strategies, identify risks, and uncover growth opportunities.
• Data-Driven Performance Management: Define, monitor, and report on key performance indicators (KPIs) for the team, including adoption rates, retention, resolution times, and customer satisfaction. Use data to inform strategic decisions, forecast team needs, and demonstrate value.
• Customer Advocacy & Relationship Management: Cultivate strong relationships with key stakeholders, including franchise leaders and multi-unit owners. Serve as a senior point of contact and an advocate for their needs, ensuring their feedback informs our product and service strategy.

Qualifications:

• 8-10+ years of experience in Customer Success, Account Management, or a related client-facing role. 5+ years of direct people management experience, with a proven track record of hiring, coaching, and scaling a team.
• Marketing Technology & Services Experience: Proven experience in a role providing marketing services or supporting clients using marketing software. Expertise in digital advertising is strongly preferred, though experience with email marketing, SMS, or other digital marketing platforms is also valued.
• SMB & Franchisee Focus: Direct experience supporting local SMBs is required. Experience working with franchisees within a multi-location system is a significant plus
• A deep understanding of building customer success and support functions at scale, including automation, digital engagement, and self-service strategies.
• A strong understanding of deploying software tools like chatbots to improve team productivity.
• Proven ability to develop and implement scalable processes that drive both team efficiency and positive customer outcomes.
• Strong analytical skills with a demonstrated ability to leverage data to drive strategic decisions and report on team performance.
• Exceptional communication and relationship-building skills, with the ability to engage and influence stakeholders at all levels, from individual users to executive leadership.
• Experience working in a highly cross-functional environment with Customer Success Leadership, Product, Sales, and Marketing teams.
• Proficiency with Customer Support platforms (e.g., Zendesk), CRM tools (e.g., Salesforce, HubSpot), and digital engagement tools

Location & Travel:

• This is a hybrid role based in our Midtown Manhattan office, with a minimum of 3 days per week required in person.
• This role will require infrequent travel to our offshore office in India, where members of the team are based.

Benefits:

• 🩺 Comprehensive benefits - medical, dental, vision
• 🏖️ Unlimited PTO
• 📈 401(k) with company match 
• 🚆Commuter Benefits

Compensation: 

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes benefits, perks and other opportunities at Eulerity. The expected range for this role is $100,000 - $150,000, commensurate with experience.

Learn More:

Learn more about Eulerity and our team here!