Eudia
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As a Senior Customer Success Manager, Enterprise/Strategic, you’ll own and grow a portfolio of our most important enterprise customers, acting as the strategic quarterback for executive relationships, measurable value realization, adoption, renewals, and expansion. You’ll lead high-stakes, complex implementations and AI transformation initiatives with Fortune 500 legal departments, while also helping define the playbook for how Customer Success operates at Eudia.
This is a high-autonomy role for a self-starter who thrives in early-stage environments: you’ll pioneer best practices, create repeatable frameworks, and bring a customer-advocacy lens into every internal conversation. You’ll be energized by being in the room with C-suite and senior enterprise leaders, and you’ll love connecting dots: figuring things out even when the answer isn’t obvious.
What You’ll Do
1) Executive Leadership & Customer Advocacy
- Build durable, multi-threaded relationships across Legal, Legal Ops, IT, Security, Procurement, and executive stakeholders.
- Lead executive-facing value conversations: success plans, QBRs/EBRs, stakeholder alignment, and outcome storytelling.
- Serve as the internal voice of the customer—translating customer pain into clear product and delivery priorities.
2) Value Realization (ROI) & AI Transformation
- Define “what success means” with each customer: outcomes, KPIs, adoption targets, and time-to-value milestones.
- Lead customers through AI-enabled workflow transformation—helping them discover high-value use cases, design the future-state, and operationalize change.
- Create crisp narratives that quantify impact (efficiency, cycle-time reduction, risk reduction, productivity, satisfaction).
3) Commercial Ownership (Renewal + Expansion)
- Own retention and renewal health: forecast risk early, run mutual action plans, and drive clean execution through renewal cycles.
- Identify and develop expansion opportunities grounded in customer outcomes (additional teams, additional workflows, additional products/services).
- Partner tightly with Sales on account strategy, executive alignment, and expansion motions—without losing the trust of the customer.
4) Program Leadership & Cross-Functional Execution
- Lead end-to-end onboarding and implementation for complex enterprise accounts, coordinating Product, Delivery, and other internal teams.
- Drive accountability and momentum across multiple workstreams, stakeholders, and dependencies.
- Create repeatable templates: success plans, comms cadences, adoption plans, QBR artifacts, risk frameworks.
5) Build the Playbook (Early-Stage “Pioneer” Work)
- Help define best practices for Strategic CS: segmentation, engagement models, EBR/QBR standards, adoption measurement, and scaled operating rhythms.
- Spot patterns across accounts and propose improvements to product, process, enablement, and GTM.
What We’re Looking For (Required)
- 7+ years in enterprise / strategic Customer Success, account management, client services, or similar customer-facing roles with measurable business outcomes.
- Proven success owning enterprise relationships with senior stakeholders and navigating complex orgs.
- Strong commercial acumen: renewals, retention strategy, risk forecasting, and expansion identification (you understand how CS drives durable revenue).
- Demonstrated ability to lead ambiguity: you proactively create structure, frameworks, and momentum where none exists.
- Executive-ready communication: concise, structured, persuasive in writing and in the room.
- Comfortable learning new technology quickly and guiding customers through adoption of AI-enabled workflows.
- Willingness and ability to travel for customer meetings, customer events, and periodic team onsites/enablement.
- Experience in early-stage startups (or building a new function/pod/playbook inside a larger org).
- Domain exposure to legal, compliance, or regulated enterprise workflows.
- Background in sales, investment banking, legal, consulting, or professional services (helpful, not required).
- Experience selling/expanding products into enterprise accounts alongside Sales (while maintaining a trusted-advisor posture).
- High impact + high visibility: you’ll shape outcomes for marquee enterprise customers and influence how we scale Customer Success.
- Autonomy: you’ll own strategy and execution, not just tasks.
- Front-row seat to AI transformation: work directly with executive leaders solving meaningful, complex operational challenges.
If you’re ready to take on the challenge and make an impact in a rapidly evolving industry, we want to hear from you!
Ready to apply?
Apply to Eudia
Partnerships Lead
Eudia | Palo Alto, CA
About Eudia
Eudia is revolutionizing legal work through AI-powered Augmented Intelligence, empowering Fortune 500 legal teams to accelerate decision-making, mitigate risk, and drive strategic growth. With $105M in Series A funding led by General Catalyst, we’re crafting a category-defining platform that fuses AI-driven automation with human expertise, transforming legal departments into engines of innovation.
At Eudia, we move fast. Unlike traditional enterprise software companies, our teams ship solutions in days, not months, delivering real impact for some of the world’s largest companies, including Cargill, Coherent, DHL, and Duracell. We’re solving one of the most complex, unsolved challenges in AI: bringing trust, accuracy, and security to legal automation.
We’re a team of builders, operators, and problem-solvers who are passionate about reshaping an industry that has long been resistant to change. If you’re looking for a place where you’ll be challenged, take ownership from day one, and work alongside some of the brightest minds in AI and legal, we’d love to meet you.
Opportunity for Impact
We’re seeking a motivated Partnerships Lead who is excited to build something from the ground up and help shape best practices. This is a net-new, highly visible role that transitions ownership from founder-led partnerships to a dedicated hire. You will start out owning 1-3 flagship partners and will own everything: setting the strategy, getting in the weeds on individual deals, and building the function.
About the Role
We are looking for a strategic and execution-oriented Partnerships Lead to build and scale our partner ecosystem. This role will own the end-to-end partnerships strategy across technology integrations, co-marketing, and strategic alliances. Eudia sits at the intelligence layer between LLMs, customer stacks, and subject matter experts, with a focus on embedding into the tools enterprises already use as well as connecting into existing customer data sources.
The priority is building deep partnerships with large technology companies. You will work closely with Product, GTM, and Executive Leadership to identify high-leverage opportunities that accelerate distribution, product adoption, and long-term growth.
This is a highly cross-functional, founder-adjacent role with significant ownership and visibility across the organization.
Key Responsibilities
- Serve as the DRI for all strategic partnerships, defining priorities and execution plans aligned with company growth goals.
- Evaluate and prioritize the existing pipeline of active partner conversations, focusing resources on the partnerships with the greatest revenue and strategic potential.
- Own deep integrations with large tech platforms, including cloud marketplace and co-sell programs, co-marketing initiatives, and joint go-to-market motions.
- Drive CLM and enterprise software integrations required for customer delivery, including Salesforce, DocuSign, Ironclad, and similar platforms.
- Partner closely with Product and Engineering to ensure integrations and technical partnerships are feasible, high-value, and aligned with roadmap priorities.
- Collaborate with Marketing and GTM teams on co-selling, co-branding, and joint go-to-market initiatives.
- Establish KPIs and reporting frameworks to measure partner performance, ROI, and lifecycle health.
- Act as a strategic advisor internally by bringing market intelligence, partner feedback, and competitive insights into product and growth planning.
- Own ongoing partner relationships, renewals, and expansion opportunities.
What We're Looking For
- 5 to 8 years of total experience, with at least 3 years in a partnerships, alliances, or business development role at a B2B SaaS, enterprise software, or AI company
- A track record that spans both partnerships and core sales. You’ve carried a quota, closed deals, and know what it takes to drive revenue, beyond structure agreements.
- You have demonstrated success building and closing high-impact technology partnerships, with a clear understanding of how large tech companies operationalize partnerships and alliances.
- You have a deep understanding of GTM motions, and how to navigate their partner programs to create mutual value.
- Strong commercial acumen with experience structuring deals, negotiating contracts, and aligning incentives across complex stakeholder groups.
- Exceptional communicator who can influence executive leadership, cross-functional teams, and external partners.
- Experience working cross-functionally with Product, Legal, Marketing, and Sales.
- Analytical mindset with comfort using metrics to evaluate performance and inform decisions.
- You thrive in fast-moving, ambiguous environments and bring a startup mentality to everything you do
- High degree of ownership and accountability over outcomes.
Bonus Points
- Microsoft, SAP, or Nvidia ecosystem experience, including marketplace, Co-Sell programs, ISV partnerships, or integrations.
- Familiarity with CLM platforms, legal technology, or enterprise workflow tools.
- Experience navigating AI or LLM platform partnerships.
Why You’ll Love Working Here
- Impactful Work: Be part of a team building era-defining AI that reshapes legal decision-making at scale
- Growth Opportunities: Work in an institution that champions innovation and empowers leaders to push boundaries
- Dynamic Culture: Join a group of principled, high-horsepower individuals solving complex challenges with autonomy
Ready to apply?
Apply to Eudia