About the Role (What You’ll Be Doing)

We are seeking a Patient Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets.

This role will lead the development of a scalable prescriber workforce, establish strong clinical governance frameworks aligned with Japanese regulations, and act as the primary clinical representative for the Japan market.

You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery. This role requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment.

Key Responsibilities

Clinical Strategy & Market Development (Japan)

• Lead clinical input for new product launches and market expansion in Japan
• Adapt global clinical models to align with local regulations, prescribing practices, and patient expectations
• Shape and continuously improve Japan-specific models of care

Workforce Scaling & Prescriber Management

• Build and scale a reliable, high-quality prescriber network in Japan
• Partner with hiring teams to design and execute screening, assessment, and onboarding processes
• Establish systems for rostering, utilisation, and performance management
• Support clinicians with clear guidance, ensuring consistent and safe prescribing practices

Clinical Quality, Insights & Risk Management

• Monitor clinical performance through audits, data analysis, and prescriber insights
• Lead clinical incident and complaint management, including triage, escalation, and resolution
• Implement continuous quality improvement initiatives to enhance patient outcomes
• Develop scalable clinical guardrails and safety protocols

Clinical Advisory & Cross-Functional Collaboration

• Act as the clinical subject matter expert** for Japan across all functions
• Review and localise clinical content, patient communications, and educational materials
• Collaborate closely with pharmacy partners, operations, and patient support teams
• Ensure effective coordination for clinical risk management and escalation pathways

Clinical Governance & Compliance (Japan)

• Establish and maintain clinical governance frameworks aligned with Japanese healthcare regulations
• Develop clear clinical protocols (e.g., prescribing criteria, eligibility thresholds, escalation processes)
• Support regulatory readiness, audits, and compliance requirements
• Work closely with external stakeholders to ensure adherence to local standards of care

Practitioner Collaboration & Leadership

• Act as the primary escalation point for Japanese prescribers and clinicians
• Foster strong collaboration between remote practitioners and internal teams
• Provide clinical leadership, guidance, and ongoing support to practitioners

External Engagement & Stakeholder Management

• Build relationships with regulatory bodies, clinical associations, and healthcare stakeholders in Japan
• Represent the company in industry events, conferences, and external forums
• Support efforts to build trust and credibility in the Japanese healthcare ecosystem

What Success Looks Like

• A scalable and high-performing prescriber network in Japan
• Strong adherence to clinical quality and safety standards
• Clear and effective clinical governance frameworks tailored to Japan
• Seamless collaboration between clinical, operational, and commercial teams
• Established trust with local regulators, partners, and stakeholders

About You (Who We’re Looking For)

Skills and experience

• Licensed healthcare professional in Japan (e.g., physician, pharmacist, or allied health professional)
• Strong understanding of the Japanese healthcare system, regulations, and prescribing practices
• Experience in clinical operations, digital health, or healthcare strategy
• Proven ability to build and scale teams or processes in a fast-paced environment
• Strong stakeholder management skills, with the ability to work across local and global teams
• Fluent in Japanese (native level) and comfortable working in English

Why join Eucalyptus?

Obesity in Japan is often overlooked. Although the country is seen as a “slim nation,” the WHO recognises obesity for Asian populations from a BMI of 25 due to higher health risks at lower thresholds. Around 20% of adults receive obesity indicators during annual check-ups, yet many don’t get access to ongoing, supportive care.

Euc is here to offer a more supportive path through:

• Thoughtful, evidence-based clinical care
• Ethical and responsible prescribing
• Accessible, affordable treatment options
• Warm, non-judgemental support for every patient

Our aim: Help people in Japan live with confidence, vitality, and long-lasting wellbeing.

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets (includes language learning), shadow peers in other teams, and learn from a global knowledge-sharing culture.
• Work where wellbeing matters — Enjoy wellness budgets, mental health support through our Employee Assistance Program, annual health checks, flu shots, and work from anywhere policy,
• Innovate with purpose - Work with state-of-the-art tools and contribute to bold, impactful solutions in healthcare.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

About the role (What you’ll be doing)

We are currently looking for a passionate doctor to join us in our mission to make healthcare accessible, convenient, and safe for our patients in Japan.

• This is a remote position, offering flexibility and the opportunity to make a meaningful impact from the comfort of your own home. （ご自宅やご勤務先など、プライバシーやセキュリティのあるインターネットが整った環境での、完全在宅勤務のお仕事です。）
• We welcome candidates who can commit to working a minimum of one day per week with regularly scheduled shifts. （週1より勤務可能です！）
• You will conduct telehealth consultations with patients, including assessing, screening, diagnosing, and prescribing medication as necessary. （自費診療の問診、処方可否の判断、処方、パソコンでのカルテ入力業務になります。）
• You will adhere to our platform guidelines and policies, completing all required training.（マニュアル完備、事前に研修もあります。）
• You will provide an exceptional clinical experience for patients through the delivery of prompt and empathetic care through online consultations.

About you (Who you are)

• Must Have: Holds a medical license and registered to practice medicine legally in Japan & have at least 3 years of experience as a doctor.（医師免許をお持ちの方。専門医の有無は問いません。3年以上の経験必須。）
• Communication: Empathetic, friendly and approachable.
• Technological Proficiency: Comfort with digital tools, including proficiency in using telehealth platforms, electronic health records, and other digital tools.
• Language: Native level Japanese & business level English.（ネイティブ日本語、ビジネスレベルの英語スキルをお持ちの医師、大歓迎です！）

🏆 Bonus points for:

• Cultural Competence: Understand and respect cultural differences in patient interactions.
• Adaptability to New Tools: Quickly learn and adapt to new technologies and updates.
• Troubleshooting: Ability to troubleshoot basic technical issues that may arise during virtual consultations.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Japan?

Obesity in Japan is often overlooked. Although the country is seen as a “slim nation,” the WHO recognises obesity for Asian populations from a BMI of 25 due to higher health risks at lower thresholds. Around 20% of adults receive obesity indicators during annual check-ups, yet many don’t get access to ongoing, supportive care.

Euc is here to offer a more supportive path through:

• Thoughtful, evidence-based clinical care
• Ethical and responsible prescribing
• Accessible, affordable treatment options
• Warm, non-judgmental support for every patient

Our aim: Help people in Japan live with confidence, vitality, and long-lasting wellbeing.

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets (includes language learning), shadow peers in other teams, and learn from a global knowledge-sharing culture.
• Work where wellbeing matters — Enjoy wellness budgets, mental health support through our Employee Assistance Program, annual health checks, flu shots, and work from anywhere policy,
• Innovate with purpose - Work with state-of-the-art tools and contribute to bold, impactful solutions in healthcare.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

About the role (What you’ll be doing)

We are currently looking for a passionate doctor to join us in our mission to make healthcare accessible, convenient, and safe for our patients in Japan.

• This is a remote position, offering flexibility and the opportunity to make a meaningful impact from the comfort of your own home. （ご自宅やご勤務先など、プライバシーやセキュリティのあるインターネットが整った環境での、完全在宅勤務のお仕事です。）
• We welcome candidates who can commit to working a minimum of one day per week with regularly scheduled shifts. （週1より勤務可能です！）
• You will conduct telehealth consultations with patients, including assessing, screening, diagnosing, and prescribing medication as necessary. （自費診療の問診、処方可否の判断、処方、パソコンでのカルテ入力業務になります。）
• You will adhere to our platform guidelines and policies, completing all required training.（マニュアル完備、事前に研修もあります。）
• You will provide an exceptional clinical experience for patients through the delivery of prompt and empathetic care through online consultations.

About you (Who you are)

• Must Have: Holds a medical license and registered to practice medicine legally in Japan & have at least 3 years of experience as a doctor.（医師免許をお持ちの方。専門医の有無は問いません。3年以上の経験必須。）
• Communication: Empathetic, friendly and approachable.
• Technological Proficiency: Comfort with digital tools, including proficiency in using telehealth platforms, electronic health records, and other digital tools.
• Language: Native level Japanese & business level English.（ネイティブ日本語、ビジネスレベルの英語スキルをお持ちの医師、大歓迎です！）

🏆 Bonus points for:

• Cultural Competence: Understand and respect cultural differences in patient interactions.
• Adaptability to New Tools: Quickly learn and adapt to new technologies and updates.
• Troubleshooting: Ability to troubleshoot basic technical issues that may arise during virtual consultations.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Japan?

Obesity in Japan is often overlooked. Although the country is seen as a “slim nation,” the WHO recognises obesity for Asian populations from a BMI of 25 due to higher health risks at lower thresholds. Around 20% of adults receive obesity indicators during annual check-ups, yet many don’t get access to ongoing, supportive care.

Euc is here to offer a more supportive path through:

• Thoughtful, evidence-based clinical care
• Ethical and responsible prescribing
• Accessible, affordable treatment options
• Warm, non-judgmental support for every patient

Our aim: Help people in Japan live with confidence, vitality, and long-lasting wellbeing.

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets (includes language learning), shadow peers in other teams, and learn from a global knowledge-sharing culture.
• Work where wellbeing matters — Enjoy wellness budgets, mental health support through our Employee Assistance Program, annual health checks, flu shots, and work from anywhere policy,
• Innovate with purpose - Work with state-of-the-art tools and contribute to bold, impactful solutions in healthcare.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
• Scaled to over 100,000 monthly active patients across our weight-management program.
• Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.
• Tailored our offering to over 5,000 patients in Germany and Japan

About the role (What you'll be doing)

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care. As an Operations Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients.

Your core responsibilities:

• Patient-Centric Problem Solving: You'll take ownership of patient issues, ensuring they are resolved swiftly and effectively. Your focus is on delivering the highest standard of care and support, making a real difference in the lives of our patients.
• Collaborative Partnerships: Work closely with our doctors, nurses, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for our patients, ensuring seamless communication and collaboration across teams.
• Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals.
• Process Improvement & Innovation: Identify opportunities to enhance our services through optimized processes and automation. You’ll not only spot inefficiencies but also take the initiative to design and implement solutions that improve our support operations.
• Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to your colleagues and team leaders. Your attention to detail will be crucial in preventing future problems and enhancing our service quality.

About you (Who you are):

• You have 3+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. travel and hospitality, financial services, e-commerce support, real estate, logistics)
• You have strong Japanese & English written and verbal communication skills, and can adapt your tone of voice to suit different patient needs
• You're passionate about solving problems and committed to creating positive outcomes for patients
• You’re comfortable with technology, with strong computer skills and experience using customer service tools such as Zendesk, Zoom Phone, or LINE.
• You’re proactive and reliable, with a talent for anticipating next steps and following through effectively.
• You have exceptional attention to detail and a commitment to delivering high-quality work.
• You’re genuinely interested in healthcare and wellness, and may have experience in the healthcare sector or related fields.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Japan?

Obesity in Japan is often overlooked. Although the country is seen as a “slim nation,” the WHO recognises obesity for Asian populations from a BMI of 25 due to higher health risks at lower thresholds. Around 20% of adults receive obesity indicators during annual check-ups, yet many don’t get access to ongoing, supportive care.

Euc is here to offer a more supportive path through:

• Thoughtful, evidence-based clinical care
• Ethical and responsible prescribing
• Accessible, affordable treatment options
• Warm, non-judgmental support for every patient

Our aim: Help people in Japan live with confidence, vitality, and long-lasting wellbeing.

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets (includes language learning), shadow peers in other teams, and learn from a global knowledge-sharing culture.
• Work where wellbeing matters — Enjoy wellness budgets, mental health support through our Employee Assistance Program, annual health checks, flu shots, and work from anywhere policy,
• Innovate with purpose - Work with state-of-the-art tools and contribute to bold, impactful solutions in healthcare.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.