ESW
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The Opportunity
At ESW, risk prevention is a critical value driver for the business. Our mission is to enable a seamless, low‑friction checkout experience for legitimate customers while effectively identifying and stopping bad actors.
To support continued growth and innovation, we are seeking a passionate and analytically minded e‑Commerce Risk Analyst to work alongside industry‑leading risk technology and cross‑functional partners.
The successful candidate will investigate high‑risk transactions and patterns, identify emerging threats, and contribute to continuous improvement across our fraud and risk controls.
Responsibilities
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Act as a subject matter expert in transactional fraud prevention and wider eCommerce risk.
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Monitor transactions and conduct anomaly detection to identify emerging fraud patterns and abuse.
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Manage and resolve risk‑related escalations from retailers and internal stakeholders.
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Analyse fraud trends and performance data, providing actionable insights and reporting to management.
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Contribute to the design, testing, and implementation of new products, tools, and risk processes.
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Drive process improvement initiatives to increase investigation accuracy and decision quality.
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Partner with cross‑functional teams to ensure risk considerations are embedded into business initiatives.
Requirements
Must have:
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1+ years’ experience in fraud prevention, payments risk, or AML
- Experience in eCommerce
Nice to have:
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Exposure to refund and returns abuse prevention.
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Experience with transaction monitoring, identity verification, or risk decisioning tools.
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Strong understanding of fraud typologies within eCommerce environments.
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Experience with AI a plus.
About ESW
Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.
Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.
Why join us?
- Schedule: 8:00 am to 4:00 pm, Sunday to Thursday
- Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
- Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
- Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
- Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.
ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
#LI-hybrid #LI-TS1
Ready to apply?
Apply to ESW
The Opportunity
Responsibilities
Sales & Customer Execution
- Act as a key operator in the sales-assisted journey, supporting customers from product selection through to order completion
- Prepare, manage, and convert sales quotes, ensuring speed, accuracy, and commercial alignment
- Engage directly with customers to drive order completion and revenue capture
- Partner closely with Mexico sales teams to support demand generation and maximize conversion
- Ensure a seamless and professional customer experience
Product Availability & Order Validation
- Own validation of product availability and order feasibility prior to payment issuance
- Coordinate with inventory systems to ensure stock accuracy and fulfilment readiness
- Act as a checkpoint across sales, systems, and ESW platforms
- Ensure all orders meet defined controls before progressing
Payments & Transaction Enablement
- Manage end-to-end payment flow
- Ensure payment links align with approved quotes and inventory
- Monitor payment completion and release orders
- Maintain governance across transactional processes
Order Management & Delivery Coordination
- Own the end-to-end order lifecycle from payment through to successful delivery
- Coordinate with internal teams and external vendor partners to ensure on-time, in-full delivery
- Track order progression and proactively manage exceptions, delays, and risks
- Act as the central point of coordination across stakeholders to ensure delivery outcomes
- Escalate issues in a timely and structured manner
Operational Governance & Continuous Improvement
- Ensure adherence to workflows and controls
- Document processes and contribute to playbooks
- Identify friction points and drive process improvements
- Support reporting on performance and trends
Requirements
- 5+ years’ experience in a start-up, scale-up, or new product launch environment, ideally within eCommerce or digital platforms
- Proven track record of launching and scaling new sales channels, products, or commercial programmes
- Comfortable operating in ambiguity and building structure from the ground up
- Strong commercial mindset, motivated by revenue growth and conversion
- Experience working across sales, technology, and operations
- Comfortable with inventory systems and OMS platforms
- Strong collaboration and stakeholder influencing skills
- Resilient and adaptable in fast-paced environments
- Impact-focused, with a strong ownership mindset
About ESW
Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.
Why join us
- Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
- Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
- Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
Ready to apply?
Apply to ESW
The Opportunity
We are looking for a proactive and detail-oriented Client Integration Specialist to join our team. This role is essential to the successful onboarding of retailers onto our platform. You will work closely with both internal teams and external clients, acting as the key point of contact during the onboarding and testing phases of project delivery.
As an Integration Specialist, you will manage and perform Business Acceptance Testing (BAT) and User Acceptance Testing (UAT), ensuring the quality and readiness of our platform integrations. You will also guide clients through the testing and launch process, troubleshooting any issues and driving successful outcomes.
Responsibilities
- Lead and execute Business Acceptance Testing (BAT) for retailers integrating with our platform.
- Conduct User Acceptance Testing (UAT) for projects in active deployment.
- Serve as the primary point of contact for client-facing onboarding and testing activities.
- Educate and guide retailers through our testing and launch processes, ensuring a smooth onboarding journey.
- Troubleshoot issues during testing phases and escalate as needed to internal teams.
- Collaborate cross-functionally with Product, Engineering, and Support teams to ensure client requirements are met.
- Document test results, feedback, and issues clearly and professionally for both internal and external audiences.
Requirements
- Mandatory: Prior experience in a QA or Testing role, ideally within an ecommerce or SaaS environment.
- Fluent English speaker, able to lead meetings in that language
- Excellent communication skills- both written and verbal. Able to explain technical issues clearly to non-technical stakeholders.
- Confident troubleshooting issues and navigating ambiguity to identify root causes.
- A logical thinker with a problem-solving mindset - comfortable working through challenges independently.
- Experience using tools for test case tracking, bug reporting, and collaboration (e.g. Jira, Confluence, TestRail, Slack, etc.) is a plus.
- Nice to have: Client-facing experience - you’re comfortable leading external conversations and managing expectations.
About ESW
Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.
Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.
Why join us?
- Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
- Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
- Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
- Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.
ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
#LI-hybrid #LI-TS1
Ready to apply?
Apply to ESW
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