Overview

Partner with Marketing leadership to support the operating model that enables enterprise marketing teams to plan, execute, and deliver work at scale. Lead the marketing operations programs team to enable effective execution of major initiatives across the marketing organization.

Working closely with cross‑functional partners, you will help align priorities, coordinate work, and support teams in delivering effectively. You will contribute to shaping the operations roadmap by balancing business value, effort, and capacity, and supporting successful adoption of new processes and capabilities.

Provide practical operational frameworks that improve visibility, accountability, and execution as marketing programs and technologies evolve.

Responsibilities

• Lead a team. Coach and guide marketing operations program execution by leading intake, prioritization, and delivery rhythms. Foster a collaborative environment that supports consistent execution, visibility, and accountability. Support onboarding and ongoing development through clear processes, cadence, and transparency into priorities and capacity.
• Be an expert. Provide operational leadership for marketing programs by connecting Marketing, Marketing Technology, Lead Management Lifecycle, Work Management, and Sales Operations. Design and standardize workflows, operating standards, and playbooks that support consistent execution and scale as programs and technology evolve.
• Communicate and collaborate. Serve as a central point of coordination across the division to align priorities, timelines, and dependencies. Facilitate clear, consistent communication to prevent duplication, gaps, and conflicting work. Partner closely with senior stakeholders to ensure shared understanding, strong execution, and smooth cross-team delivery.
• Drive results. Lead cross-functional delivery of major marketing initiatives, including go-to-market efforts, transformations, and technology rollouts. Maintain portfolio visibility across backlog, in‑flight work, and upcoming priorities to shape the operations roadmap and support leadership decision‑making by balancing business value, effort, and capacity. Drive operational readiness so teams are prepared to adopt new processes and capabilities.
• Enable change and adoption. Drive change management for new tools, processes, and operating models, ensuring changes are clearly communicated, reinforced, and adopted. Measure adoption and feedback, using insights to continuously improve processes and the overall platform experience.

Requirements

• 8+ years of marketing operations, program management, and/or change management experience in a matrixed enterprise environment
• 3+ years of experience mentoring, motivating, and coaching on a team
• Demonstrated success leading cross‑functional initiatives and partnering with executive‑level stakeholders to deliver operational outcomes
• Proven experience building and running intake, prioritization, and portfolio management practices that balance business value, effort, and capacity
• Demonstrated ability to design, standardize, and scale workflows, operating models, and standards that improve execution, consistency, and visibility
• Strong analytical and reporting skills, with experience using portfolio health, capacity, throughput, and operational KPIs to inform leadership decisions
• Ability to manage multiple programs and priorities simultaneously in a fast‑paced, evolving environment
• Ability to travel up to 50%
• Bachelor’s degree in Business, Communications, Marketing, or related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Master’s degree in Business, Communications, Marketing, or related field

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Overview

As a Sr. Change Management Specialist at Esri, you will play a key role in ensuring internal marketing projects achieve successful adoption and alignment with organizational goals. This role focuses on the people side of change, supporting transitions in business processes, systems, and technologies while continuing to evolve our marketing organization into an insights-driven organization.

You will develop and implement change management strategies that accelerate employee adoption and foster engagement. A key part of your success will be your ability to influence stakeholders, build trust, and support alignment across teams.  

Responsibilities

• Apply a structured methodology and lead change management activities, strategies, and plans that maximize employee adoption and minimize resistance
• Map, assess, document, optimize, and drive adoption of marketing processes to establish and promote best practices
• Develop and execute communication plans to keep stakeholders informed throughout the project lifecycle
• Write clear, engaging communications to support change initiatives
• Conduct impact assessments and change readiness evaluations
• Collaborate with project managers and campaign owners to embed change management into project plans
• Build training plans, guides, and videos and train teams on various products and processes
• Define success metrics and monitor progress to ensure change adoption and sustainability

Requirements

• 5+ years of driving and executing change management within an organization
• Bachelor’s degree in Business, Communications, Marketing, or related field
• Change management certification (Prosci preferred)
• Strong understanding of change management principles and methodologies
• Demonstrated ability to influence change and build relationships across various levels of an organization
• Exceptional communication skills, both written and verbal
• Proven experience developing training materials and delivering in-person and virtual training sessions
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
• Ability to travel up to 10%

Recommended Qualifications

• Master's degree in Business, Communications, Marketing, or related field
• Experience with tools such as Adobe solutions, Workfront, Camtasia, and WalkMe

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Overview

Esri’s users are at the heart of everything we do! It is crucial to manage our relationships with them and our data effectively. Join Esri’s corporate marketing team as a Sr. Business Systems Analyst where you will focus on supporting the customer data platform (CDP) and marketing automation platform (MAP). Ensure business needs are met, end-users are effectively trained, and updates to our processes and the technology platforms are implemented as needed.

Responsibilities

• Gather business requirements for the CDP and MAP by conducting interviews, analyzing documents, administering surveys, studying business processes, creating use cases, performing business analysis, and analyzing tasks and workflows
• Assess research findings, identify, and resolve any conflicts, break down high-level information into specific details, extract key insights from detailed information, and differentiate between desires and genuine needs
• Collaborate with both business and technical teams to prioritize technology requirements, create process models for the current and desired states, evaluate potential solutions, recommend short-term and long-term solutions, and design business processes and end user training
• Generate and update analysis artifacts and deliverables as necessary, including gap analysis, business requirements, functional requirements, use cases, business rules, business process models, test cases, and user stories
• Effectively and autonomously participate in multiple, concurrent initiatives
• Collaborate on quality assurance, integration, and acceptance testing

Requirements

• 5+ years of professional experience as a business systems analyst supporting mission-critical business applications
• Experience working as part of a scrum team in an agile environment as a business systems analyst, product owner, or similar role
• Possess strong analytical skills with a process-driven approach and a background in utilizing various methods for requirement discovery
• Strong facilitation skills to elicit requirements from staff members at all levels across the organization
• Demonstrated ability driving consensus among multiple stakeholders
• Excellent communication skills, both verbal and written to effectively collaborate with clients, team members, and management
• Proficient in analyzing and documenting complex business processes, as well as writing and executing test plans
• Bachelor’s degree in Business, Information Systems, Computer Engineering or a related STEM field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Experience with Adobe RTCDP and/or Salesforce Data Cloud
• Master’s degree in Business, Information Systems, Computer Engineering or a related field

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