Overview

Esri is the world leader in geographic information systems (GIS) and developer of ArcGIS, the leading mapping and analytics software used in 75 percent of Fortune 500 companies. At Esri, we believe in helping our customers take on challenging geospatial problems and making a difference in the world. Join our team of talented and passionate engineers and help us build the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art geospatial capability to thousands of our customers and millions of users worldwide. Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises and the cloud. We make maps, geographic information, and analyses available on any device, anywhere, at any time.

Software Reliability Engineers are responsible for ensuring that the ArcGIS Enterprise product is reliable, highly available, and has powerful disaster recovery features. They do this by gathering user requirements, defining them for the team, evaluating the product, and guiding users through documentation, videos, and presentations.

Responsibilities

• Support Esri's strong user-focus by gathering software reliability and availability requirements
• Collect requirements directly from users and indirectly from Esri staff in Support and Professional Services
• Collaborate and influence decisions within and across teams because reliability features and requirements cut across all functionalities
• Prioritize and guarantee software quality by creating test plans, automating those tests, evaluating the results, and ensuring that defects are acted upon
• Communicate effectively with our users through written documentation as well as presentations

Requirements

• 2-6 years in a position with operational responsibilities, such as monitoring, maintaining, and deploying enterprise software
• Experience in software testing
• Fundamental understanding of web services, such as REST
• Demonstrated problem-solving skills in a complex backend-server stack
• Effective communication skills and ability to work with cross-functional teams
• Bachelor's degree in engineering, computer science and applications, math, GIS, geography, or related field
• Existing work authorization for India

Recommended Qualifications

• Master's degree in engineering, computer science and applications, math, GIS, geography, or related field
• Experience administering ArcGIS Enterprise
• Experience working directly on a software development team

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Overview

Esri is the world leader in geographic information systems (GIS) and developer of ArcGIS, the leading mapping and analytics software used in 75 percent of Fortune 500 companies. At the Esri R&D Center-New Delhi, we are applying cutting-edge AI and deep learning techniques to revolutionize geospatial analysis and derive insight from imagery and location data. We are passionate about applying data science and artificial intelligence to solve some of the world’s biggest challenges.

Our team develops tools, APIs, and AI models for geospatial analysts and data scientists, enabling them to leverage the latest research in spatial data science, AI, and geospatial deep learning. Our product engineers provide a strong technical voice in the product development process and use the best tools available to build highly reliable, sustained, and evolutionary software.

As a Product Engineer, you will play a key role in ensuring the quality and usability of our geospatial AI tools, models, and libraries. You will design and implement test plans, write test code, and validate software, SDKs, and AI models to help deliver robust, high-quality products to our customers. This will also include performing, documenting, and teaching a wide variety of technical tasks, developing best practices, creating tutorials and documentation, and gathering requirements. If you are passionate about geospatial AI, have a deep understanding of the product and customer needs, and communicate effectively via writing and presentations, this is the place to be!

Responsibilities

• Develop and implement test plans and test cases, write test code, verify code changes, bug fixes for the relevant and related products to maintain product quality
• Review and analyse test results; report status on software quality and stability; test and certify software, SDK, and AI model quality
• Troubleshoot and triage customer issues, analyse user feedback to identify areas for improvement
• Collaborate with data scientists and engineers on the testing, documentation and release of tools, APIs and pretrained models for geospatial AI
• Develop samples, tutorials, documentation, blog posts and presentation of product features
• Develop pre-trained geospatial AI models for imagery, 3D datasets and text

Requirements

• 2 to 8 years of industry experience in a software development or QA environment, preferably in product-based or geospatial consulting companies
• Hands-on experience in QA processes, implementing test plans, developing or managing test automation, and product certification
• Proficiency in Python and Jupyter notebooks, GIS libraries like GDAL/Rasterio or ArcPy, and/or testing frameworks like Pytest
• Familiarity with GIS concepts, spatial data, and geospatial workflows
• Basic understanding of machine learning and deep learning workflows
• Effective project management, time management, and organizational skills
• Technical writing skills and experience authoring samples, blog posts, and product documentation
• Bachelor's in GIS, geography, engineering, computer science, math, or related fields
• Existing work authorization for India

Recommended Qualifications

• Master's in GIS, geography, engineering, computer science, math, or related fields
• Strong knowledge of software QA methodologies, tools, and processes
• Experience working in an Agile/Scrum development process
• Hands-on experience with the ArcGIS suite of products or open-source GIS software
• Experience with remote sensing, satellite imagery, and multispectral image analysis

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