WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.  Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

ABOUT THE ROLE:
As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives.

A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn. 

KEY RESPONSIBILITIES:

• Produce accurate quotations based on customer requirements.

• Process sales orders and customer purchase orders.

• Verify data accuracy in quotations, orders, and invoices.

• Communicate with clients to obtain missing information or resolve inquiries.

• Maintain and update sales and customer records.

• Provide feedback from customers to internal teams to enhance services.

• Respond to customer inquiries promptly and professionally.

• Follow up with inactive customers to validate quotes and requirements.

• Adhere to company policies and procedures.

• Support and assist the Customer Account Team.

ESSENTIAL CRITERIA:

• Strong organizational skills with keen attention to detail.

• Experience with Microsoft Office tools, particularly Excel.

• Ability to work independently and as part of a team.

• Competence in working with data and metrics.

• Candidates with administrative experience in a similar role are encouraged to apply. A business-related degree/qualification is desirable but not essential.

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WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Role Overview

The Procurement Associate will support high-volume purchasing and supplier coordination for materials delivered to customers across data centers, ISPs, hyperscalers, and edge deployments. This role is highly execution-focused, managing purchase order (PO) lifecycle, maintaining supplier and item data accuracy, tracking deliveries, and helping ensure global communication and compliance requirements are met - trade, export/import, quality, and customer-specific policies.

This role will partner cross-functionally with Planning, Logistics, Engineering, Finance, Sales/Customer Ops, and global suppliers/partners to keep material flowing—accurately, on time, and in compliance.

Key Responsibilities

• Create, review, and manage high volumes of POs end-to-end: requisition intake, PO placement, confirmations, expediting, delivery tracking, and issue resolution.
• Coordinate material availability to meet customer deployment schedules across data centers, ISP networks, hyperscaler builds, and edge rollouts.
• Monitor supplier acknowledgements, lead times, allocations, backorders, and substitutions; escalate risks and propose mitigations.
• Act as a day-to-day point of contact for suppliers and channel/partner organizations across multiple regions and time zones.
• Drive clear written communication for order status, constraints, and corrective actions; keep internal stakeholders aligned.
• Collaborate with Account Management and Finance teams for invoicing
• Maintain item, supplier, pricing, and lead-time master data in ERP/procurement tools.
• Intermediate to advanced Excel proficiency

Requirements

• 1–3+ years in procurement, purchasing, supply chain, operations, or a related role (high-volume environment preferred).
• Experience managing PO lifecycle and working with suppliers to meet delivery commitments.
• Comfort working in fast-paced operations with competing priorities and tight deadlines.

Preferred Qualifications 

• Experience supporting customers in data centers, telecom/ISP, cloud/hyperscale, or networking infrastructure environments.
• Experience with procurement/ERP tools such as Jira, Sage/X3, Odoo.
• Familiarity with compliance concepts: supplier onboarding, export/import documentation, Incoterms, or audit controls.
• Exposure to demand planning, inventory management, logistics coordination, or supplier performance tracking.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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