Job Description:

Ennoble Care is looking for a full-time, experienced Patient Care Coordinator that will work out of our Marlton, New Jersey office, who aligns with our motto, "To Care Is An Honor". This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Patient Care Coordinator you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families. Pay starts off at $17.00 - $18.00 an hour.

Responsibilities:

• Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system
• Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
• Document all client communications (verbal or written) accurately
• Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
• Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
• Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
• Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
• Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Excellent customer service skills demonstrated by positive feedback from customers and patients
• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Equipment Operation:

• Utilization of a computer, telephone, copy machine, and other office equipment as necessary

Qualifications:

• Must be comfortable with speaking on the phone for large amounts of the day
• Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
• Ability to take accurate notes to document each task in a timely manner
• Ability to multitask between different patients and workstreams while remaining organized and efficient with time
• Ability to thrive in a fast-paced environment
• Must be able to work full-time, Monday through Friday, 8:30am-5:00pm, on-site in Marlton, New Jersey.
• Must be proficient in using a computer, including Outlook and other Microsoft Office programs
• Knowledge of basic healthcare terms, conditions, roles, and basic care principles 
• Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis

PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION. 

PLEASE ANSWER ALL APPLICATION QUESTIONS THOROUGHLY, THANK YOU!

#teal

Job Description:

Ennoble Care is looking for a full-time, experienced Medical Assistant that will work out of our Marlton, New Jersey office, who aligns with our motto, "To Care Is An Honor". This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Medical Assistant you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families. Pay starts off at $17.00 - $18.00 an hour.

Responsibilities:

• Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system
• Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
• Document all client communications (verbal or written) accurately
• Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
• Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
• Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
• Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
• Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Excellent customer service skills demonstrated by positive feedback from customers and patients
• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Equipment Operation:

• Utilization of a computer, telephone, copy machine, and other office equipment as necessary

Qualifications:

• Must be comfortable with speaking on the phone for large amounts of the day
• Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
• Ability to take accurate notes to document each task in a timely manner
• Ability to multitask between different patients and workstreams while remaining organized and efficient with time
• Ability to thrive in a fast-paced environment
• Must be able to work full-time, Monday through Friday, 8:30am-5:00pm, on-site in Marlton, New Jersey.
• Must be proficient in using a computer, including Outlook and other Microsoft Office programs
• Knowledge of basic healthcare terms, conditions, roles, and basic care principles 
• Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis

PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION. 

PLEASE ANSWER ALL APPLICATION QUESTIONS THOROUGHLY, THANK YOU!

#teal

Job Summary:

Ennoble Care is seeking a dedicated full-time Intake Coordinator to join our team in the Marlton, NJ office. This role is essential in managing patient intake processes, ensuring efficient communication, and maintaining confidentiality while adhering to all relevant guidelines and regulations.

Responsibilities:

• Take care of and monitor prior authorization requests
• Communicate as needed with patients to obtain insurance information
• Answering phones, receives all referral and intake information.
• Complete referral/intake forms and route them appropriately for admission approval.
• Assist in the scheduling of appropriately skilled person to fill the case, inputs scheduling information on the computer.
• Check common working files for Medicare Coverage and verification of benefit period.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Successfully collaborates and communicates with coworkers from various departments
• Perform other assigned tasks and duties necessary remotely.

Knowledge & Abilities:

• Knowledge of Insurances Knowledge of coding and clinical operating policies.
• Knowledge of medical terminology.
• Knowledge of computer systems, programs, and spreadsheet applications with proficient skills in computer navigation and typing.
• Ability to understand and interpret policies and regulations.
• Ability to read and interpret medical charts.
• Ability to examine documents for accuracy and completeness.

Qualifications:

• ICD-10: 1 year (Preferred)
• Prior Authorization: 1 years (Preferred)
• Must have significant experience verifying insurance in various insurance portals.

PAY RATE : $19.00 AN HOUR

#green

Summary

Ennoble Care is seeking a full-time Scheduling Support Associate to join our incredible team at our Marlton, NJ office. This role is a vital part in ensuring our patients receive timely, high-quality care by serving as the first point of contact for their scheduling needs. The Scheduling Coordinator will primarily handle inbound and outbound calls related to patient scheduling, appointment coordination, and related support functions. In this role, you will support our providers, patients, and care teams by ensuring schedules are accurate, efficient, and patient-centered. 

Responsibilities: 

• Answer and place patient scheduling-related calls with professionalism, compassion, and accuracy.
• Schedule, confirm, and update patient appointments in the electronic medical record (EMR) system.
• Coordinate appointment availability with clinicians, staff, and partner facilities to meet patient needs. 
• Accurately document all communications and scheduling details in the EMR and other internal systems.
• Monitor scheduling workflows and escalate urgent or emergent needs to the appropriate clinical or operational staff. 
• Maintain awareness of provider schedules to ensure efficient utilization and reduce scheduling conflicts. 
• Provide excellent customer service by assisting patients and families with appointment-related questions. 
• Collaborate with cross-functional teams to resolve scheduling issues and support smooth patient care delivery. 
• Follow documentation protocols and department procedures to ensure compliance and consistency. 
• Contribute positively to team performance by supporting colleagues and promoting a collaborative environment. 

Qualifications: 

• Strong verbal communication skills with comfort handling a high volume of phone calls. 
• Compassionate and empathetic demeanor with a commitment to patient-centered service. 
• Exceptional organizational and multitasking abilities to manage multiple patients and tasks simultaneously. 
• Proficiency with computers, including Microsoft Outlook and other Microsoft Office programs; prior EMR experience preferred. 
• Ability to thrive in a fast-paced environment while maintaining accuracy and attention to detail. 
• Reliable, adaptable, and open to learning new processes and systems. 
• Must successfully pass a background check and drug screen. 
• Preferred: Experience in scheduling, healthcare administration, or a call center environment. Knowledge of basic healthcare terminology is a plus. 

PAY RATE-$19 AN HOUR

PLEASE NOTE: THIS IS A FULL-TIME, ON-SITE POSITION.

Imagine being the superhero of healthcare, making sure Ennoble Care delivers exceptional service to doctors, clinicians, staff, and patients to conquer their healthcare goals. We are looking for a stellar, full-time, Medical Call-Center Representative to be a part of our team - a team that works with patients and medical professionals every day, who aligns with our motto, "To Care Is An Honor".

Job Description: 

Ennoble Care is looking for a Full-time, Care Coordinator, Inbound (Call Center Representative) that will work out of our Marlton, New Jersey office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Care Coordinator, Inbound (Call Center Representative), you should be compassionate, experienced, and highly organized. In this role, you will ensure that our patients immediate needs are taken care of. 

Key Responsibilities: 

• Frequent contact with patients to provide support, and manage compliance with the care management programs to increase positive outcomes
• Document all client communications (verbal or written) accurately
• Communication from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
• Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
• Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
• Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Excellent customer service skills demonstrated by positive feedback from customers and patients
• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner 

Qualifications: 

• Must be comfortable with speaking on the phone for large amounts of the day 
• Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
• Ability to take accurate notes to document each task in a timely manner
• Ability to multitask between different patients and workstreams while remaining organized and efficient with time
• Ability to thrive in a fast-paced environment
• Must be proficient in using a computer, including Outlook and other Microsoft Office programs
• Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis. 
• Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful 

Starting at $18 per hour

PLEASE NOTE: THIS IS A FULL-TIME, ON-SITE POSITION.

#brown

Job Summary:

Ennoble Care is seeking a diligent and organized Scheduling Coordinator to join our team in the Marlton, NJ office. This full-time, in-person role will involve managing and coordinating schedules efficiently to support our growing operations in the House Calls department. The successful candidate will play a crucial role in ensuring smooth scheduling processes and enhancing team productivity.

Responsibilities:

• Scheduling patient appointments in adherence to Provider availability/area.
• Prioritize urgent appointment task and schedule them accordingly
• Assures that all messages are completed and distributed appropriately
• Reschedules patient appointments as needed
• Reviews and updates patient insurance information
• Manage a high-volume workload, effectively prioritize tasks to remain organized, promote prompt and courteous service
• Displays excellent communication skills
• Reaches out to referring sources for patients expressing difficulty with scheduling
• Updates account information at the point of scheduling
• Maintains provider daily appointment quota
• Have new patients scheduled within 3-5 business days
• Insurance preauthorization
• Places calls to the patients for the providers when needed
• Handles voicemails daily and ensures all inquiries are handled properly
• Correctly notate patient charts to maintain up to date accuracy

Qualifications:

• High School Diploma / GED required; Associate or Bachelor's Degree preferred
• Administrative healthcare experience preferred
• Attention to detail
• Ability to navigate several software databases throughout the day
• Maintain a calm and pleasant demeanor with patients and staff
• Effective communication across various mediums of communication with staff and patients
• Strong written skills
• Capable of managing high volumes of phone calls

PAY RATE-$19.00 AN HOUR

#tan

Job Summary: 

Ennoble Care is looking for a Full-time, Patient Care Coordinator, Empassion to work out of our Marlton, New Jersey office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Patient Care Coordinator, Empassion you should be compassionate, experienced with patient care, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families. 

PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION. 

Responsibilities: 

• Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system 

• Frequent contact with patients and families to provide care coordination, support, and manage compliance with the palliative care program to increase positive outcomes 

• Conduct and document simple health, psychological and social needs assessments for chronically ill patients, and effectively communicate recommendations to the Chronic Care Clinician  

• Document all client communications (verbal or written) accurately 

• Communication to and from Chronic Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate 

• Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues 

• Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities 

• Become skilled at using technology including secure email, telephone system, electronic medical records, etc. 

• Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications 

• Guide sensitive conversations with patients and families regarding goals of care, advance care planning and the transition to hospice 

• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner 

Equipment Operation: 

• Utilization of a computer, telephone, copy machine, and other office equipment as necessary 

Qualifications: 

• Must be comfortable with speaking on the phone for large amounts of the day 

• Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service 

• Must be comfortable and skilled at talking with patients and families about end-of-life care and the transition to hospice care 

• Must have knowledge of basic healthcare terms, conditions, roles, and basic care principles 

• Prior experience working in healthcare (e.g., nurses aid, medical assistant or community health worker in chronic care management or hospice) is highly preferred

• Ability to take accurate notes to document each task in a timely manner.

• Ability to multitask between different patients and workstreams while remaining organized and efficient with time. 

• Ability to thrive in a fast-paced environment.

• Must be able to work from full-time, Monday through Friday, on-site, in an office.

• Must be proficient in using a computer, including Outlook and other Microsoft Office programs.

• Candidate must be able to pass a background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis. 

Starting Pay Rate: $18.00/hr

#tan

Company Overview: 

At Ennoble Care, we are committed to providing exceptional dementia care and caregiver support. Our Memory Care Program focuses on empowering care partners with the tools, education, and resources necessary to navigate dementia care effectively. We are currently seeking a full-time Memory Care Coordinator to join our team, supporting our Marlton, NJ office. This role provides care coordination and support services, with some in-person collaboration as needed. We welcome candidates from diverse backgrounds and offer training to equip them with the skills necessary for success. 

Job Summary:

The Memory Care Coordinator is responsible for care coordination, caregiver support, and dementia education, ensuring that patients and their care partners receive the guidance they need. This position involves engagement with care partners and healthcare teams, supporting them through education, resource navigation, and ongoing case management. The ideal candidate will have hands-on experience in dementia care, with a deep understanding of the challenges faced by both patients and their care partners. Effective communication, empathy, and the ability to offer emotional support are essential to success in this role While prior experience in dementia care is valuable, we are willing to train the right candidate with strong communication skills, empathy, and a passion for caregiving support. 

Responsibilities:

Care Coordination & Care Partner Support 

• Act as a remote point of contact for care partners, guiding them through dementia-related challenges and connecting them to appropriate resources. 

• Develop individualized care plans, conduct assessments, and collaborate with healthcare providers to ensure comprehensive, person-centered support. 

• Provide education and emotional support to care partners, equipping them with strategies to manage dementia-related behaviors and navigate care decisions. 

• Identify and recommend community resources such as respite care, support groups, and memory care programs. 

Virtual Case Management & Communication 

• Maintain regular phone, video, and digital communication with care partners, ensuring ongoing support and intervention as needed. 

• Maintain open communication with the Memory Care Program Manager, regularly meeting to discuss patient care, care partner goals, and interventions. Provide updates on participant progress, engage in case discussions, and coordinate necessary adjustments to care plans to ensure efficient support and alignment with the care process. Foster collaborative communication with internal and external teams to meet patient and care partner needs. 

• Document all interactions, assessments, and recommendations within electronic medical record (EMR) systems for accurate record-keeping and compliance. 

Care Partner Advocacy & Resource Navigation 

• Provide empathetic, responsive, and professional service in all interactions with patients, care partners, and colleagues. Demonstrate compassion and empathy in all communication, ensuring that patients and their care partners receive the highest level of support. 

• Serve as an advocate for care partners, helping them access services, understand dementia progression, and make informed decisions. 

• Offer virtual educational sessions and caregiver coaching, supporting families in their caregiving journey. 

• Coordinate with internal and external teams to ensure care partners receive seamless, efficient support. 

Technology Utilization & Documentation 

• Utilize telehealth platforms, secure messaging systems, and internal databases to streamline communication and case management. 

• Maintain accurate, timely documentation in compliance with company policies and regulatory requirements. 

Team Collaboration & Professional Development 

• Work closely with healthcare providers, memory care specialists, and program leadership to refine care coordination strategies. 

• Actively participate in virtual team meetings and in-person training sessions as required. 

• Contribute to a collaborative, mission-driven environment, supporting team goals and enhancing the Memory Care Program’s impact. 

Qualifications:

Experience & Knowledge 

• Experience working with individuals diagnosed with dementia or other memory-related conditions, preferably in a senior or geriatric care setting. Personal experience as a care partner for individuals with dementia is also highly valued. A foundational understanding of dementia and memory-related conditions is preferred. 

• Familiarity with basic healthcare terminology, conditions, and care principles to effectively understand patient needs and care plans. 

• Knowledge of local resources for dementia patients and care partners, such as respite care, support groups, and medical specialists. 

Communication & Technology 

• Comfortable with frequent phone, video, and digital communication to engage care partners and healthcare teams. 

• Strong verbal and written communication skills to provide clear, compassionate guidance. 

• Proficiency in electronic medical records (EMR), email, and virtual communication platforms is beneficial—training available. 

Key Skills & Attributes 

• Empathy & Emotional Intelligence – Ability to provide compassionate, supportive communication to care partners. 

• Problem-Solving & Adaptability – Strong critical thinking skills to tailor support based on evolving needs. 

• Self-Motivation & Initiative – Proactively engages with care partners and continuously improves processes. 

• Time Management & Multitasking – Able to manage multiple cases efficiently.

• Acute Care Coordination & Empathy: Ability to remain calm and effective in high-pressure situations, applying critical thinking to address evolving needs of dementia patients and care partners while demonstrating compassion and empathy in all interactions to ensure patient-focused, supportive communication. 

• Cultural Competency: Ability to effectively engage with diverse populations, demonstrating sensitivity to cultural differences in caregiving approaches and communication styles. 

• Emotional Resilience: Must be emotionally resilient to manage the emotional demands of working with patients with dementia and their families, while maintaining personal well-being. 

• Professionalism & Team Collaboration: Maintains a positive attitude, adapts to change, and collaborates effectively with others to support team goals and patient care outcomes. 

• Goal-Oriented & Self-Motivated: Driven to meet individual and team goals, proactively working to improve performance while maintaining high standards of care. Demonstrates a dedication to continuous learning and development in areas such as dementia care, caregiver support, and healthcare coordination. 

Work Environment & Flexibility: 

• Must be comfortable and compliant in working independently while maintaining high engagement with a virtual care team. 

• Some flexibility in schedule is preferred to accommodate care partners in different time zones. 

Why Join Ennoble Care? 

• Comprehensive training in dementia care and care coordination. 

• Collaborative, mission-driven culture focused on making a meaningful impact. 

• Opportunities for professional development and career growth. 

If you are passionate about care coordination, dementia education, and caregiver support, we invite you to apply and join our growing team at Ennoble Care! 

Hourly Pay: $19.00/hr

#tan

Job Summary:

The Care-Coordination Team Lead is responsible for ensuring the delivery of high-quality healthcare by managing and leading a team of Care Coordinators in the Marlton, NJ office. The Team Lead will communicate company goals, safety practices, and deadlines to the team, motivate team members and assess their performance. The Team Lead will provide help to management, including hiring and training, and keeping management updated on team performance.  

Responsibilities:

• Conducting interviews, hiring, and training employees 
• Planning, assigning, and directing work tasks 
• Evaluating employee performance 
• Rewarding and disciplining employees as necessary 
• Addressing employee complaints and resolving issues 
• Directly supervising six or more employees 

Qualifications:

• At least 2 years of management experience in a healthcare setting
• Knowledge of principles and processes for providing customer and patient services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Proficiency in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Understanding of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Familiarity with principles and procedures for personnel management

Starting Salary: $50,000 per year + bonus structure

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own the performance and optimization of our communications platforms (Dialpad) and CRM systems (Zoho), along with supporting tools like CallRail, Emitrr, Scribe, and Keragon. This role is accountable for key performance metrics—including call answer rate, abandon rate, and patient satisfaction scores—and is responsible for ensuring our systems support high-performing intake and call center operations across 15+ offices and 11 states.

This is not just a systems administration role. You will be measured on outcomes, not just uptime. You'll proactively identify issues affecting performance, recommend and implement fixes, and work cross-functionally with intake supervisors, call center leads, and regional operations teams to drive results. When metrics trend in the wrong direction, you'll diagnose the root cause—whether it's a routing issue, a training gap, or a staffing constraint—and either fix it or escalate it.

You'll report directly to the CISO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA office.

Performance Metrics

You will be accountable for the following KPIs:

• Call Answer Rate — percentage of inbound calls answered vs. abandoned

• Abandon Rate — percentage of callers who hang up before reaching an agent

• Average Speed to Answer — how quickly calls are picked up

• NPS / Patient Satisfaction — scores from patient feedback surveys

• Queue Wait Time — average and max time callers spend waiting

What you own:

• System configuration, call routing logic, and queue design

• Workflow automations and CRM process efficiency

• Training and documentation to reduce user errors

• Vendor escalations and technical issue resolution

What you influence and escalate:

• Staffing recommendations when metrics indicate capacity issues

• Process changes requiring leadership approval

• Agent behavior and adherence issues (escalate to supervisors)

Key Responsibilities

Dialpad Administration & Optimization

• Manage user setup, extensions, and permissions

• Configure and optimize call routing, queues, and IVR structures to maximize answer rates

• Administer Dialpad WFM (Workforce Management) settings

• Troubleshoot call quality issues, agent status problems, and routing errors

• Monitor real-time and historical performance dashboards

• Coordinate with Dialpad support for escalations and feature rollouts

Zoho CRM Administration

• Manage user accounts, permissions, and module access

• Build and maintain workflows, automations, and business rules

• Optimize CRM processes to support intake conversion and follow-up

• Test and troubleshoot workflow issues

Integrations & Supporting Platforms

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Administer CallRail (tracking numbers, routing, attribution)

• Administer Emitrr (SMS, user setup, templates)

• Support other no-code/low-code tools (Scribe, Keragon) as needed

• Troubleshoot integration failures and coordinate fixes

Performance Monitoring & Reporting

• Track and report on KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Conduct root cause analysis when performance dips

• Support Operations Analyst with data extraction for deeper analysis

Support & Troubleshooting

• Respond to and resolve helpdesk tickets related to supported platforms

• Serve as Tier 2/3 escalation point for complex Dialpad and Zoho issues

• Partner with vendors to resolve technical challenges

Documentation & Training

• Create and maintain system documentation and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

Qualifications

Required

• 3+ years of experience managing contact center or communications platforms

• 2+ years of hands-on Dialpad administration experience, including call routing, queues, and WFM

• Experience being accountable for operational KPIs (answer rate, abandon rate, NPS, etc.)

• Experience administering CRM platforms (Zoho, Salesforce, or similar)

• Hands-on experience with no-code/low-code platforms and integrations

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Ability to work on-site in Arlington, VA

Preferred

• Experience in healthcare intake, call center, or patient access operations

• Familiarity with HIPAA and data security best practices

• Experience with CallRail, Emitrr, or similar marketing/communications tools

• Background in contact center operations (not just IT administration)

• Experience with leveraging AI-based technologies to improve workflows

What We Offer

• Ownership of mission-critical systems with direct impact on business performance

• Direct visibility with CISO, COO, and executive leadership

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

#green