Position:                               Assistant Vice President - Operations

Division:                                 New York Private Bank & Trust

Reports To:                         Senior Vice President - Operations             

Employment Status:     Full-Time, Exempt

Office Location:                22 Vanderbilt, New York, NY

About Us:

Founded in 1850 as the Emigrant Savings Bank, New York Private Bank & Trust (the holding Company for Emigrant Savings Bank) offers fully integrated investment advisory, trust, lending, and other banking and family office services to serve the needs of wealthy individuals and families.

Essential Responsibilities and Duties:

• Perform comprehensive client-onboarding activities for private banking and trust clients, 
  inclusive of:
  • Preparing required paperwork for new Chairman, Checking, Investment Management 
    and FIS Trust accounts
  • Collecting and preparing documentation to ensure compliance with Anti-Money Laundering/BSA requirements
  • Reviewing required documentation & account opening paperwork once signed by client
    for completeness
  • Sending fully executed documentation & account opening paperwork to onboarding 
    partners to open the accounts
  • Setting up client relationship in Addepar;
    • Importing/linking accounts
    • Creating fee schedule
    • Creating portal views and sending portal activation email
    • Emailing quarterly performance reports
• Perform comprehensive client account maintenance activities for private banking clients, inclusive of:
  • Preparing & reviewing wire and check requests; Facilitating check deposits
  • Instructing & performing cash transfers or asset movement between accounts
  • Facilitating account closings and or account transfers
  • Processing monthly client management fees; quarterly Pershing fees
  • Preparing quarterly ARC materials; administrative reviews for clients

• Perform comprehensive client account opening & maintenance activities for Alternative 
  Investment clients, inclusive of:
  • Notifying clients of capital calls for the USRA Net Lease Funds and other Alternative
    Investments
  • Coordinating and tracking capital call payments for client funding using in house 
    accounts
  • Confirming distributions for the USRA Net Lease Funds and other Alternative 
    Investments
• Maintenance of Control Program
  • Monitoring of various control reports to assure adherence to corporate and regulatory 
    control standards
  • Prepare documentation for internal & external audits
  • Reviewing & updating policy and procedure documents on an annual basis or adhoc as 
    needed
• Point of Contact
  • for clients - reviewing, researching and responding timely to client queries
  • for Pershing – account custodian
  • for Trust Management Network (TMN) – trust administration platform
  • for internal partners around the Bank 
• Working closely with Internal Partners
  • Investment Management Team
  • Relationship Managers
  • Division Compliance Officer
  • Corporate Compliance Team
  • Trust Department
  • Subsidiary Accounting
  • Treasury Support/Wire Room

Qualifications: 

• Strong ability to work independently and with appropriate urgency
• Excellent follow-up habits and attention to details
• Team player willing to roll up their sleeves and work collaboratively across the team and division 
  to provide the best customer service for clients
• Ability to recognize an issue; offer solutions to address through improving efficiency and 
  mitigating risk by creating a new control
• Ability to perform effectively in a changing environment due to expansion and functional 
  realignment
• Adept at multi-tasking, knowing when to escalate and or ask for help with an issue; effective 
  communicator

Position:                            Private Client Relationship Manager

Department:                      Personal Risk Management

Reports To:                       Chief Operating Officer     

Employment Status:         Full-Time, Exempt

Office Location:                Corporate Office, NY

Job Summary

 Personal Risk Management Solutions is looking for a Private Client Relationship Manager for Property & Casualty insurance operations. Personal Risk Management Solutions is a boutique insurance agency which focuses solely on personal insurance.

Job Specific Responsibilities and Duties:

• Determine strategic placement of new accounts through analysis of current coverage and knowledge of products available. Run flood determinations, clue reports, and motor vehicle reports to help determine levels of exposure and strategize with sales executives and service team as to where to market accounts
• Act as advisor to clients and make recommendations and suggestions best suited for their needs. Respond to any direct communications and lead renewal process
• Create proposals by reviewing client information, policies and underwriting file and formulate a comprehensive insurance program once carrier negotiations are complete. 
• Negotiate with underwriters by utilizing comprehensive, creative thinking to implement best possible solutions for our clients
• Report claims to carrier and follow up until conclusion. Maintain contact with clients during the process. Ensure that clients are extremely satisfied with the outcome
• Analyze home appraisals and compare to current policy coverages to determine accuracy and/or inefficiencies. Communicate result of the appraisal with the client
• Drive renewal process by analysis of client’s insurance program (coverages, claims, file notes and annual activity) and marketplace opportunities. Communicate with team members on renewal strategy and ensure implementation
• Analyze daily suspense reports. Determine appropriate response per item. Advise additional team members if necessary
• Process endorsement requests by determining best consecutive order for multiple changes and accurate relay of information from the client to the carrier
• Involvement in planning of workflows, procedures, and processes. Provide ideas and feedback to superiors to allow for more efficiency in daily servicing of clients
• Draft templates for client form letters by developing various product line subject matter and applying to specific client situations .
• Run daily activity reports from carrier websites and coordinate with the service team items to be addressed. Items must be prioritized accordingly and addressed by the appropriate team member. Discuss with insurance company partner when appropriate  
• Assist in maintaining licensing schedule and carrier licensing records
• Assist with any marketing material, sales campaigns, etc.
• Assist with general administrative duties in office: mail, phones, scanning of client documents, and special projects.

Basic Responsibilities:

• Respond to incoming calls, e-mails, mail and in-person requests
• Comply with company policies, practices and procedures
• Attend meetings and prepare follow-up as needed
• Set goals, prioritize and execute duties of the position
• Manage documents, files and electronic information in an organized, efficient and secure manner
• Interact with customers in a professional and pleasant manner
• Represent company as a professional in appearance and manner
• Communicate written and oral communication at the highest level of professionalism and integrity
• Perform quality and quantity duties as expected for position
• Complete company required training courses as assigned

Qualifications:

• Bachelor’s degree (B.A.) from four year college or university; or
• Two years or more related experience and/or training; or equivalent combination and experience Educational requirement; and any preferred level of education
• Ability to train for and obtain a New York State Property & Casualty license

Salary Range: $90,000 - $100,000