We are hiring an Account Manager, Emerging Accounts to join our Account Management team at EMARKETER.

The Role and Team:

EMARKETER is hiring an Account Manager to oversee a high-volume, automation-only territory of ~137 accounts valued at ~$2M in ARR. This role is designed for someone who moves quickly, thinks in systems, and thrives managing scale through automation while still driving strong commercial outcomes.

The Account Manager will manage a diverse portfolio spanning government, higher education, financial services, media, and B2B organizations. The territory includes a long tail of small-to-mid-sized customers alongside a meaningful concentration of institutional accounts, all supported primarily through scalable, automated workflows rather than traditional high-touch engagement.

This is a hybrid role based out of our New York City office, with regular in office expectations. 

Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Candidates must be within commuting distance of our New York City office. Relocation assistance is not available.

The Ideal Candidate is:

• A strategic problem solver: You understand customer needs and navigate complex situations with practical, win-win solutions, bringing strong negotiation skills to every interaction.
• A confident communicator: You clearly articulate value, manage difficult conversations with ease, and handle renewals with professionalism and clarity.
• Sales-minded and results-driven: You bring urgency, resilience, and discipline to managing a large book of business and consistently driving outcomes.
• Process-oriented and fast-moving: You execute efficiently at scale, maintaining quality while improving speed and consistency across workflows.
• Motivated by optimization: You’re energized by continuous improvement and actively look for ways to refine processes, tools, and results.

Key Responsibilities:

• Own renewals and expansion across a ~137-account, ~$2M automation-led territory
• Manage a high-volume book of accounts through scaled, automated workflows
• Drive renewals by setting clear timelines, creating urgency, and negotiating effectively with customers
• Write compelling, concise client communications and design creative outreach that scales through automation and tooling
• Identify and close upsell and cross-sell opportunities using customer signals and usage data
• Expand relationships within existing accounts across teams, departments, and use cases
• Navigate renewal and commercial conversations confidently, including pricing and contract negotiations
• Maintain strong renewal hygiene through accurate data, clear next steps, and customer health indicators
• Communicate EMARKETER’s value proposition using data-driven, ROI-focused messaging
• Partner cross-functionally with Product, Marketing, RevOps, and Customer Success to scale best practices and optimize outcomes

Desired Skills & Experience:

• 3+ years of B2B account management experience, preferably in subscription, SaaS, or data-driven products
• Proven success managing high-volume, scaled territories, including automation-first account motions
• Strong negotiation skills, with experience leading renewals and commercial discussions with senior stakeholders
• Ability to move quickly, stay organized, and execute consistently at scale
• Experience managing both long-tail SMBs and complex institutional customers
• Data-driven approach, using signals, workflows, and tooling to prioritize action and drive outcomes
• Strong sales acumen, with a track record of quota attainment or overachievement
• Experience building multi-threaded relationships to support retention and growth
  Background in digital marketing, media, or SaaS strongly preferred

Salary & Benefits:

• Base salary: $75,000-$85,000 (dependent on skills, experience, and competencies)
• On-Target Earnings (OTE): $95,000-$105,000 (base + uncapped commission)
• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
• Comprehensive medical, dental, and vision insurance plans
• Matched and vested 401k plan
• Access to resources for financial planning guidance, family planning services, mental health reach-out, and Employee Assistance Programs (EAP)
• Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more

We’re hiring a Manager, Account Management to join our Account Management team at EMARKETER.

The Role and Team:

We’re looking for a sales-minded, data-driven people leader to manage and scale a high-volume Account Management function.

As Manager, Account Management, you’ll lead a team of four Account Managers overseeing a $4.5M book across 380+ accounts, with a focus on coaching, performance management, and strategic prioritization. This team focuses on emerging accounts, primarily SMB customers with 1–500 employees, operating in a high-velocity sales environment. You’ll partner closely with Account Management leadership, RevOps, Product, and an automation-focused Account Manager to help refine and scale AI-driven renewal workflows across the portfolio.

This is a hybrid role based out of our New York City office, with regular in office expectations. 

Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Candidates must be within commuting distance of our New York City office. Relocation assistance is not available.

The Ideal Candidate Is:

• A strategic people leader: You view renewals as a growth engine and focus on building repeatable behaviors across your team rather than owning deals directly.
• A hands-on coach (without carrying a book): You develop and motivate Account Managers through clear expectations, structured coaching, and consistent feedback.
• A data-driven decision maker: You use dashboards, KPIs, and customer health signals to guide prioritization, forecast outcomes, and coach performance.
• A process-oriented partner: While you do not own automation execution, you understand how automation, AI, and tooling drive efficiency—and you collaborate closely with those driving automation to help scale those efforts.
• A confident negotiator: You know how to strike the right balance between customer advocacy and commercial impact, and you pass that skillset down to your team.
• A committed territory owner: You are accountable for the health and performance of a $4.5M portfolio and proactively identify risk, opportunity, and resource needs across your team.

Key Responsibilities:

• Own the overall renewal and growth performance of a ~$4.5M SMB territory across 270+ accounts, managed by a team of Account Managers
• Lead and coach a team of four Account Managers, driving accountability, prioritization, and consistent execution
• Coach and support an Account Manager driving renewals and expansion across a ~137-account, ~$2M portfolio using automation-led workflows (Salesloft, Salesforce Marketing Cloud)
• Forecast renewal outcomes, monitor pipeline health, and proactively address at-risk accounts across the territory
• Partner with a dedicated Account Manager who owns automation-first renewal motions, helping refine workflows and scale best practices
• Collaborate cross-functionally with Revenue Operations, Product, and Marketing to ensure renewal strategies align with customer lifecycle and tooling capabilities
• Reinforce consistent renewal methodology, deal hygiene, and performance standards across the team
• Support talent development through regular 1:1s, performance feedback, and career coaching

Desired Skills & Experience:

• 3+ years in Account Management or Customer Success, ideally within subscription, SaaS, or data-driven products
• 2+ years of people management experience, including coaching, performance management, and developing Account Managers
• Strong understanding of renewal strategy, pipeline management, and account prioritization in high-volume environments
• Experience supporting or managing scaled account motions through automation and process-driven workflows
• Regular use of AI-powered tools to streamline account management tasks and decision-making
• Strong analytical skills with the ability to translate performance data into coaching and action plans
• Excellent communication and leadership skills; able to inspire accountability and consistent execution
• Bonus: Experience partnering with CRM and automation platforms such as Salesforce, Salesloft, Gainsight, HubSpot, or Salesforce Marketing Cloud

Salary & Benefits:

• Base Salary: Manager, Account Management/ Director: $115,000–$150,000 (dependent on skills & experience)
• On-Target Earnings (OTE): Manager, Account Management/ Director: $150,000–$195,000 (base + uncapped commission)
• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
• Comprehensive medical, dental, and vision insurance
• Matched and vested 401(k) plan
• Access to financial planning, family planning, mental health, and EAP resources
• Additional perks including commuter benefits, phone reimbursement, gym discounts, and more

We’re hiring Customer Success Managers to join our Account Management team at EMARKETER.

The Role and Team:

At EMARKETER, we are passionate about our customers’ experience and their ability to use our research and insights to make confident, strategic decisions. As a Customer Success Manager, you will partner with Fortune 100 brands and leading technology clients to drive engagement, adoption, and long-term value from their EMARKETER subscription.

These roles sit at the intersection of customer experience, revenue, and product adoption. You will bridge sales activity and ongoing support, contribute to renewals and upsell opportunities, and play a key role in improving customer engagement, CSAT, and NPS outcomes. You will report to a senior leader within our Account Management organization and collaborate closely with Account Directors, Sales Operations, and Support teams.

These are hybrid roles based out of our New York City office, with regular in office expectations.

Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Candidates must be within commuting distance of our New York City office. Relocation assistance is not available.

The Ideal Candidate Is:

• Customer-focused: You take pride in customer satisfaction, engagement, and long-term success, and you use metrics to guide your approach.
• Curious and proactive: You research your accounts, understand user needs, and are comfortable reaching out to drive engagement and adoption.
• A confident communicator: You tailor your messaging to different stakeholders and can clearly articulate value in conversations, presentations, and written communication.
• Revenue and results-oriented: You understand that engaged customers renew, expand, and advocate, and you take ownership of outcomes that support growth.
• Professionally energetic: You bring a positive, proactive approach to your work and operate in alignment with EMARKETER’s values.
• Inclusive by nature: You are committed to fostering an inclusive culture and value diverse perspectives and experiences.

Key Responsibilities:

• Drive customer engagement and awareness across an assigned portfolio of accounts to ensure full utilization of licenses, content, and product features.
• Execute and support new customer onboarding, including license management, platform training, and guiding customers through ways our data can be actionable
• Create and monitor outreach to clients at scale or 1:1 to support their business needs and use cases 
• Proactively share growth triggers with Account Directors and leadership to surface expansion opportunities to assess account health, growth potential, and risk, and partner with Account Directors and leadership to address opportunities and challenges.
• Leverage AI and automation tools to increase efficiency and scale, while preserving high-touch personalized experience for clients.
• Contribute to recurring customer relationship meetings and provide insights on engagement trends and customer needs, ensuring key notes, actions, and outcomes are documented in Salesforce.
• Build and maintain relationships with customers, with regular touchpoints and conversations, to further advocacy, referrals and account engagement.
• Gather customer feedback, survey responses, and testimonials to support CSAT and NPS measurement.
• Partner with Sales Operations and Support teams to field, track, and resolve customer requests.
• Stay informed on industry trends and EMARKETER product updates to add value in customer conversations. 

Desired Skills and Experience:

• Experience in a client-facing role such as customer success, account management, sales support, or consulting.
• Interest in or experience working with SaaS products, media, research, marketing, advertising, or retail organizations.
• Strong written and verbal communication skills, with comfort delivering presentations or training.
• Experience supporting value-based conversations with customers.
• Familiarity with CRM and customer engagement tools (Salesforce preferred), and comfort leveraging AI-powered outreach, audience segmentation, or workflow automation tools to drive scalable, data-informed customer engagement.

Salary and Benefits:

• Base salary: $70,000 to $75,000 (dependent on skills, experience, and competencies).
• On-target earnings range of $75,000 to $82,000, inclusive of base salary and performance based compensation.
• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave.
• Comprehensive medical, dental, and vision insurance plans.
• Matched and vested 401k plan.
• Access to resources for financial planning guidance, family planning services, mental health support, and Employee Assistance Programs (EAP).
• Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more.

About the Opportunity

We are always excited to connect with experienced Account Management professionals who are passionate about building long term client partnerships and driving growth through trusted advisory relationships.

EMARKETER is actively planning for upcoming hiring across our Sales organization. This talent community allows us to proactively connect with experienced professionals ahead of anticipated Account Management openings.

Our Account Management team works with some of the world’s most influential brands, agencies, and organizations, helping them unlock digital opportunities through EMARKETER’s industry leading research, forecasts, and insights.

The Role and Team:

Account Managers at EMARKETER are responsible for owning and growing relationships with existing clients across a defined book of business. Depending on the role and level, this may include working with enterprise brands, agencies, key accounts, or SMB and mid market clients.

In these roles, you will act as a strategic partner to your clients, ensuring they see ongoing value from our subscription products while identifying opportunities to expand and deepen relationships over time.

This talent community spans multiple levels and segments within Account Management, including Account Manager, Senior Account Manager, Account Director, Senior Account Director, and leadership roles.

These are hybrid roles based out of our New York City office, with regular in office expectations. Applicants must be authorized to work in the United States without visa sponsorship now or in the future and be within commuting distance of our New York City office. Relocation assistance is not available.

The Ideal Candidate Is:

• Comfortable leveraging technology, data, and AI powered tools to prioritize accounts, uncover insights, and drive strong client outcomes
• Consultative and strategic, with the ability to build trusted relationships and influence multiple stakeholders across client organizations
• Experienced using CRM, analytics, and enablement tools to manage a book of business, identify growth opportunities, and support renewals and expansion
• Curious and adaptable, with an interest in how emerging technologies and digital trends impact client strategy and decision making
• Collaborative and energized by working cross functionally in a fast paced, evolving environment

What You Might Work On:

• Managing and growing a portfolio of client accounts within a defined book of business
• Building trusted relationships with decision makers and senior stakeholders
• Driving renewals and identifying upsell opportunities aligned to client goals
• Partnering with internal teams across Research, Marketing, and Product
• Ensuring clients realize ongoing value from EMARKETER subscriptions

Desired Skills and Experience:

• Proven experience managing and growing B2B client relationships in a subscription, SaaS, research, or data driven environment
• Demonstrated success renewing and expanding accounts against revenue targets
• Strong written and verbal communication skills, with experience presenting to and influencing stakeholders
• Comfortable using CRM, analytics, and enablement tools to manage accounts and inform strategy
• Experience supporting clients in marketing, advertising, media, technology, financial services, or related industries is a plus

Why Join EMARKETER?

• Flexible hybrid work environment
• Unlimited PTO and comprehensive benefits starting day one
• Commission and incentive eligibility for applicable roles
• 401k with match, phone reimbursement, and wellness perks
• A collaborative, inclusive culture focused on growth and development

If you are interested in upcoming Account Management opportunities at EMARKETER, we encourage you to apply to this talent community. Our Talent Acquisition team actively reviews submissions and will reach out directly if there is a potential match with an upcoming role.