Title: Data Center Campus Critical Systems Coordinator II

The Data Center Campus Critical Systems Coordinator II will support multiple data center site teams in support of daily duties across all facets of mission-critical operations. The role will support day-to-day scheduling, asset management, advanced reporting, and extensive documentation.  This position reports to the Critical Systems Manager who supports all of the Americas.  There will be a limited amount (~10%) of travel to support various training and maintenance efforts.

Primary Responsibilities

• Ensure forward progression of maintenance plans – monitors PM schedules and follows up to avoid delays.
• Expanded asset management: Upload and maintain assets in CMMS/Asset Manager to ensure inventories and work assignments are properly aligned.
• Data quality and reporting: Audit maintenance data for accuracy and generate quarterly maintenance status reports (e.g. upcoming PMs, backlogs) for management.
• Assemble MOP templates for preventive and corrective maintenance activities, assess life safety ratings and arc-flash requirements, handle more complex or multi-step maintenance procedure documentation.
• This position will ideally be set in person 8-5 Monday-Friday at the Data Center and is a 24X7 availability requirement, but could work in a hybrid remote manner once acclimated

Knowledge, Skills & Abilities

• Advanced CMMS proficiency: Leverages advanced features of the CMMS for scheduling optimization and data analysis.
• Large data management: Capable of managing and analyzing larger volumes of maintenance data (e.g. multiple sites’ schedules) with spreadsheets or CMMS reports.
• Technical troubleshooting: Performs basic troubleshooting of system or network issues related to CMMS or equipment monitoring, resolving minor software or data problems.
• Solid understanding of power, fire and cooling asset lifecycles: Understands equipment life cycles and maintenance requirements; familiar with hierarchical asset structures in the CMMS.
• Cross-team coordination: Communicates effectively across facilities, ops managers, and vendors to align schedules and resolve conflicts.
• Mentoring ability: Guides junior Coordinators (Level I) in following processes; provides clear instructions and training in CMMS use.
• Enhanced reporting & documentation: Prepares and presents maintenance status reports or summaries to management, highlighting key issues or successes.
• Project coordination: Coordinates small projects such as CMMS updates, data cleanup efforts, or audit preparations – organizing tasks and timelines for system upgrades.
• Change management support: Assists in implementing process changes or new systems (training users, reinforcing procedures), helping the team adapt consistently.

Experience/Education

• High school diploma or GED (Associate’s degree or relevant data center certification preferred).
• Minimum 2 years of relevant work experience in mission-critical facilities or maintenance operations.
• Candidates who have professional experience managing data center maintenance schedules across multiple buildings or sites would make a candidate stand out.
• Advanced MS Office skills and data analysis capabilities (can create spreadsheets, charts, and track KPIs).
• Advanced software troubleshooting skills – independently resolves more complex scheduling or system issues (e.g. syncing CMMS data, addressing vendor conflicts).
• Familiarity with data center systems (electrical, mechanical, HVAC, fire suppression, BMS): understands how different systems tie into maintenance needs.
• Working knowledge of industry standards and best practices for critical facilities (uptime tiers, basic compliance requirements) – developing awareness.

Title: Security Operations Manager, Americas West

Position: Full Time

Location: Austin, TX

Travel: Up to 35% across North and South America

The Security Operations Manager, Americas West supports physical security operations across EdgeConneX data centers in North and South America. This role is responsible for contract guard performance, operational security standards, and driving issues through to closure in partnership with Operations, Facilities, IT, and customer security stakeholders.

This position reports to the Senior Security Operations Manager, Americas and supports security operations across the Americas portfolio. Based in Austin (hybrid). Up to 35% travel is required with oversight of contract security officers through vendor management and operational controls.

Primary Responsibilities

• Oversee contract guard vendors: post-performance, professionalism, and adherence to post orders.
• Conduct site audits/post inspections; document findings and drive corrective actions to closure.
• Manage vendor escalations and accountability for repeat issues and staffing quality.
• Support incident triage, escalation, documentation quality, and follow-up.
• Support rollout and adherence to EdgeConneX operational security standards and procedures.
• Use incident and audit trends to reduce repeat issues and improve consistency across sites.
• Maintain working knowledge of security systems (LenelS2, Lenel, Genetec) and coordinate with internal teams/integrators as needed.
• Liaise with customer security teams on operational issues and reporting expectations.
• Support internal/external audits (evidence, reporting, closure).
• Travel up to 35% within North and South America; other duties as required.

Knowledge, Skills & Abilities

• Strong written and verbal communication skills, including the ability to document incidents and audit findings clearly and communicate expectations directly with vendors and stakeholders.
• Ability to set standards, drive accountability, and hold outsourced providers to performance requirements and post orders.
• Proven ability to prioritize and execute across a large, distributed portfolio without losing attention to detail.
• Strong follow-through: able to drive corrective actions to closure and prevent repeat issues.
• Confident working with Operations, Facilities, IT, and customer security teams in a fast-moving environment.
• Strong audit mindset, including consistent documentation, evidence collection, and tracking of actions and outcomes.
• Working knowledge of jurisdictional security requirements and basic compliance expectations relevant to critical infrastructure.

Experience/Education

• Bachelor’s degree in security management, criminal justice, business administration, engineering, or a related field, or equivalent experience.
• 5+ years of experience in corporate security, law enforcement, or government operations with responsibility for security programs.
• 2+ years of experience supporting critical infrastructure (data centers, energy, utilities, telecom, or other complex environments).
• Experience managing outsourced security vendors, including SLAs, audits/post inspections, performance management, and QBRs.
• Experience supporting third-party contracts and statements of work related to physical security services.
• Experience supporting security-related audits and certification requirements (examples may include SOC 2, ISO 27001, PCI DSS), including evidence collection and follow-up closure.
• Comfortable working independently across shifting priorities, with clear ownership and consistent execution.

We are seeking a highly accomplished Senior Data Center Delivery Executive with proven experience in GW campus environments, engineering, and program management. This role requires a dynamic leader who can oversee complex data center delivery programs from conception through execution, ensuring operational excellence, innovation, and client satisfaction.

A distinguishing element of this position is its close partnership with a dedicated in-house EPC (Engineering, Procurement, and Construction) firm. The Senior Executive will work hand-in-hand with EPC leadership and internal Engineering/Architecture teams to drive seamless integration of engineering, procurement, and construction functions, ensuring that each project milestone is met with precision and efficiency.

This role carries a Texas remit overseeing the delivery of multiple GW campuses across the state. The successful candidate will bring deep technical knowledge, superior leadership skills, and a strong track record of delivering large-scale infrastructure programs while inspiring high-performance teams and cultivating trust with stakeholders.

Key Responsibilities

• Program Leadership: Direct large-scale data center delivery programs across multiple GW campuses in Texas, ensuring on-time, on-budget, and high-quality outcomes
• Engineering Expertise: Apply engineering knowledge to guide design, construction, commissioning, and operational readiness of data centers
• Strategic Planning: Develop and execute delivery strategies that align with organizational objectives and client expectations across North America
• EPC Collaboration: Partner closely with the dedicated in-house EPC firm to coordinate engineering, procurement, and construction activities, ensuring seamless integration, accountability, and exceptional delivery
• Stakeholder Engagement: Act as the senior point of contact for executive stakeholders, clients, and partners, ensuring transparency and confidence throughout the delivery process
• Operational Excellence: Establish and enforce best practices in data center operations, risk management, and compliance
• Team Development: Lead, mentor, and inspire cross-functional teams of engineers, project managers, and operations staff, cultivating a high-performance culture
• Continuous Improvement: Drive innovation and process enhancements to increase efficiency, resilience, and sustainability of data center delivery

Required Qualifications

• Extensive experience in data center delivery with specific GW campus program knowledge
• Proven track record in engineering and program management, with the ability to translate technical complexities into actionable strategies
• Direct experience partnering with in-house EPC firms to deliver large-scale infrastructure programs
• Demonstrated success managing multi-campus delivery programs across North America
• Strong leadership presence with the ability to influence and inspire at all levels of the organization
• Excellent communication, negotiation, and stakeholder management skills
• Ability to manage competing priorities in a fast-paced environment
• Demonstrated expertise in risk assessment, problem-solving, and decision-making in mission-critical operations

Preferred Qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field
• Certifications in program/project management (PMP, PgMP, PRINCE2) or data center operations
• Experience in large-scale infrastructure projects, particularly within highly regulated environments

Leadership Attributes

• Visionary mindset with the ability to set direction and align teams to long-term goals
• Exceptional ability to build trust, foster collaboration, and drive accountability
• Resilient, adaptable, and innovative in overcoming challenges
• Commitment to developing talent and building future leaders