Customer Relations Executive - FX Dealing / Client Portfolio Management Department

Ebury Sydney - Office based - 4 days in the office per week / 1 day working from home

We are offering an exciting opportunity to join a fast growing team in Sydney. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

About you:
● A passionate individual with a strong interest in client servicing
● Prepared to go the extra mile to exceed customer expectations and experience
● Desire to deliver best in class service, to support our industry-leading offering
● Strong written and verbal communication skills
● Strives in high pressure/pace environment
● Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
● Managing workload around tight time constraints
● Confidence in liaising and mediating between multiple internal departments to find solutions
● Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
● Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
● Resolve client issues as they arise
● Ability to multitask/prioritise – working around the daily deadline

Commercial awareness:
● Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
● Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

Eye for detail:
● Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
● Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)

Drive to solve problems:
● Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
● Interest in currency markets helpful
● Experience with Microsoft suite (particularly excel)

Role:
● You will be looking after a portfolio of up to 300 clients who will be trading mainly online through our EBO platform
● You will have an understanding of clients' business activity / core business, FX needs
● Making sure clients have Ebury as their main platform for trading and making payments internationally

The ideal candidate will have the following:
● Sales skills / experience is a plus
● Knowledge of FX Hedging Products
● Being able to adapt in a constant evolving and challenging environment

It is an exciting and challenging opportunity for anyone looking to be involved with the launch and success of a new department at Ebury as it is the client servicing one.

Click the ‘Apply’ Today and discover your potential at Ebury!

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KYC Onboarding Analyst

Ebury Sydney Office - Hybrid: 4 days in the office, 1 day working from home per week

Ebury has high standards when it comes to working with clients. We need to make sure that the B2B clients we serve and the transactions we carry out respect all the legal, regulatory and ethical standards. This means that when we onboard a client, we need to perform a very important screening on the prospect and the transactions this client would like to do via us. And this is where you come in!

What you’ll do

The Analyst is responsible for conducting the onboarding review in line with current policy to ensure all Know Your Customer (KYC) requirements are fulfilled. He plays a vital role together with the sales team in order to provide a smooth onboarding experience while making sure that our legal and compliance requirements are met.

Responsibilities

• Analyse customer relationships, documentation, activity patterns, and transactions to detect potential suspicious activity or activity that is not consistent with the client’s profile.
  
• Complying with relevant legislative and regulatory standards, and internal processes and procedures.
  
• Identifying clients posing higher risk due to the existence of red flags or other high risk triggers.
  
• Resolve day-to-day issues arising during the CDD process, and escalate more complex challenges via the appropriate channel.
  
• Completing allocated tasks with focus, and in a timely manner.
  
• Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed.
  
• Manage caseload throughout the end to end process in a timely manner

What you’ll need

Why Ebury?

• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Sydney Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

Business Developer / FX Sales Associate

Ebury Sydney - Office Based (4 days in the office, 1 day from home)

Launch Your FinTech Career as a Graduate Business Developer / FX Sales Associate at Ebury in our dynamic Sydney team.

Kickstart a meaningful sales career in the world of international finance while earning uncapped commission. You’ll get expert training, supportive mentorship, hands-on experience and a clear path to becoming a top salesperson in FX and global payments.

Every call you make will sharpen your sales skills and build your network across international markets. You’ll work with cutting-edge financial solutions that help businesses trade globally, giving you deep industry knowledge that will open doors to future management positions.

Along the way, you’ll be supported by experienced mentors and have access to structured development programmes designed to accelerate your career. Whether you aim to lead a team or specialise in high-level account management, you’ll have the tools and guidance to get there.

What you’ll do as a Business Developer

Drive new business opportunities by connecting with decision-makers across various industries. You’ll research prospects, understand their needs, and tailor your approach to introduce them to international payment and FX solutions.

Your ability to present, negotiate and close deals will directly impact your earnings and career progression. You’ll also collaborate with internal teams to ensure new clients have a smooth onboarding experience.

What you’ll need

• Enthusiastic, highly motivated recent graduate 
• Desire or experience working in B2B sales or a client-facing environment
• Willingness to perform high volume cold calling on a daily basis
• No prior FX experience? No problem! We prioritise potential above your CV. Our comprehensive training program will equip you with everything you need to thrive.
• Business fluent in written and spoken English. 
• A genuine interest in financial markets and how global trade works
• Strong interpersonal and communication skills and the drive to hit ambitious targets

Why Ebury? Your Accelerated Career Path

At Ebury, we're one of the fastest-growing FinTechs worldwide. Our success is built on our proven model of nurturing talent and offering clear, accelerated career progression:

• Fast-Track to Sales Management (Head of Desk): Join a career track where a typical promotion occurs within your first 12 months.
• Becoming an FX Expert (Client Portfolio Manager/Account Manager): Excel at building client relationships and providing financial advice to manage key client portfolios as a trusted advisor.

What You'll Gain (Our Investment in You):

• Competitive Starting Salary with an uncapped commission structure that truly rewards your performance from day one.
• Comprehensive, Structured Training Programme: Ebury Business Developer Academy, providing you with foundational knowledge and advanced sales skills.
• Dedicated Mentorship: Learn directly from experienced Heads of Desk and seasoned Account Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Sydney Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

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Senior FX Sales

Ebury Perth

*Exceptional on target earnings potential*

The Senior FX Sales will have responsibility for promoting the growth of the Ebury brand into the country through independent research and campaigns, targeting larger SMEs to mid-level companies.

Responsibilities:

• Originate new business autonomously targeting Middle Market prospects.
• Collaborate with sales teams to cross-sell Ebury lending, cash management, FX hedging and payment products.
• Understand the client's business environments, strategies, and industry to provide the best solution for their situation.
• Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions.
• Promote sales through frequent client meetings and discussions covering new products, market and industry developments working with the country head.
• Expand existing business and provide feedback to technology and product managers.
• Support the Ebury strong client relationship/servicing culture through on-going customer contact, written call reports via Salesforce, quality customer service and superior product knowledge.

You will have..

• 5+ years of experience in B2B sales environment in a hunter/acquisition role. Preferably within FX and Payments 
• Strong Financial Services sales experience and contacts network would be an advantage.
• Experience of working in a commercial bank (one or several) selling to mid-size corporates. Coupled with experience in an environment different to a bank (this could be start-up vendor, FX specialist, cash management etc).
• Experience of the local market.
• Knowledgeable of compliance requirements.
• Ideally with business/finance academic background

Ideally..

• Proven ability to bring passion, energy and motivation to a sales organization.
• Proven track record of exceeding sales quotas and market share goals.
• Comfortable with a phone sales approach
• First-class communication skills, able to win people's commitment and buy-in
• Able to develop sales strategies, techniques and tactics based on customer feedback and market environment; presents key selling points, features, and benefits while focusing the message on customer needs and expectations
• Skilled negotiator, able to build and leverage relationships at senior levels within SMB customers
• Quick learner; strong analytical skills
• Fluent English essential

Why Join Us?

• Industry-leading basic salary and the opportunity to quickly increase your earnings through a transparent commission scheme.
• Rapid career progression and a range of structured career paths including leadership and account management.
• Training and mentoring from some of the world’s most experienced and successful FX professionals.
• International development opportunities include attending global Sales Boot Camps.
• Spacious and modern office
  
  

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Senior FX Sales

Ebury Sydney

*Exceptional on target earnings potential*

The Senior FX Sales will have responsibility for promoting the growth of the Ebury brand into the country through independent research and campaigns, targeting larger SMEs to mid-level companies.

Responsibilities:

• Originate new business autonomously targeting Middle Market prospects.
• Collaborate with sales teams to cross-sell Ebury lending, cash management, FX hedging and payment products.
• Understand the client's business environments, strategies, and industry to provide the best solution for their situation.
• Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions.
• Promote sales through frequent client meetings and discussions covering new products, market and industry developments working with the country head.
• Expand existing business and provide feedback to technology and product managers.
• Support the Ebury strong client relationship/servicing culture through on-going customer contact, written call reports via Salesforce, quality customer service and superior product knowledge.

You will have..

• 5+ years of experience in B2B sales environment in a hunter/acquisition role. Preferably within FX and Payments 
• Strong Financial Services sales experience and contacts network would be an advantage.
• Experience of working in a commercial bank (one or several) selling to mid-size corporates. Coupled with experience in an environment different to a bank (this could be start-up vendor, FX specialist, cash management etc).
• Experience of the local market.
• Knowledgeable of compliance requirements.
• Ideally with business/finance academic background

Ideally..

• Proven ability to bring passion, energy and motivation to a sales organization.
• Proven track record of exceeding sales quotas and market share goals.
• Comfortable with a phone sales approach
• First-class communication skills, able to win people's commitment and buy-in
• Able to develop sales strategies, techniques and tactics based on customer feedback and market environment; presents key selling points, features, and benefits while focusing the message on customer needs and expectations
• Skilled negotiator, able to build and leverage relationships at senior levels within SMB customers
• Quick learner; strong analytical skills
• Fluent English essential

Why Join Us?

• Industry-leading basic salary and the opportunity to quickly increase your earnings through a transparent commission scheme.
• Rapid career progression and a range of structured career paths including leadership and account management.
• Training and mentoring from some of the world’s most experienced and successful FX professionals.
• International development opportunities include attending global Sales Boot Camps.
• Spacious and modern office
  
  

#LI-CD1

Senior FX Sales

Ebury Melbourne 

*Exceptional on target earnings potential*

The Senior FX Sales will have responsibility for promoting the growth of the Ebury brand into the country through independent research and campaigns, targeting larger SMEs to mid-level companies.

Responsibilities:

• Originate new business autonomously targeting Middle Market prospects.
• Collaborate with sales teams to cross-sell Ebury lending, cash management, FX hedging and payment products.
• Understand the client's business environments, strategies, and industry to provide the best solution for their situation.
• Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions.
• Promote sales through frequent client meetings and discussions covering new products, market and industry developments working with the country head.
• Expand existing business and provide feedback to technology and product managers.
• Support the Ebury strong client relationship/servicing culture through on-going customer contact, written call reports via Salesforce, quality customer service and superior product knowledge.

You will have..

• 5+ years of experience in B2B sales environment in a hunter/acquisition role. Preferably within FX and Payments 
• Strong Financial Services sales experience and contacts network would be an advantage.
• Experience of working in a commercial bank (one or several) selling to mid-size corporates. Coupled with experience in an environment different to a bank (this could be start-up vendor, FX specialist, cash management etc).
• Experience of the local market.
• Knowledgeable of compliance requirements.
• Ideally with business/finance academic background

Ideally..

• Proven ability to bring passion, energy and motivation to a sales organization.
• Proven track record of exceeding sales quotas and market share goals.
• Comfortable with a phone sales approach
• First-class communication skills, able to win people's commitment and buy-in
• Able to develop sales strategies, techniques and tactics based on customer feedback and market environment; presents key selling points, features, and benefits while focusing the message on customer needs and expectations
• Skilled negotiator, able to build and leverage relationships at senior levels within SMB customers
• Quick learner; strong analytical skills
• Fluent English essential

Why Join Us?

• Industry-leading basic salary and the opportunity to quickly increase your earnings through a transparent commission scheme.
• Rapid career progression and a range of structured career paths including leadership and account management.
• Training and mentoring from some of the world’s most experienced and successful FX professionals.
• International development opportunities include attending global Sales Boot Camps.
• Spacious and modern office
  
  

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Senior FX Sales - Relocate to Australia

Ebury Melbourne or Perth Australia - We are looking for candidates in the UK that are looking to relocate to our Melbourne or Perth office in Australia. We may be willing to provide Employer Sponsorship if your skillet and experience aligns with our business requirements.

*Exceptional on target earnings potential*

The Senior FX Sales will have responsibility for promoting the growth of the Ebury brand into the country through independent research and campaigns, targeting larger SMEs to mid-level companies.

Responsibilities:

• Originate new business autonomously targeting Middle Market prospects.
• Collaborate with sales teams to cross-sell Ebury lending, cash management, FX hedging and payment products.
• Understand the client's business environments, strategies, and industry to provide the best solution for their situation.
• Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions.
• Promote sales through frequent client meetings and discussions covering new products, market and industry developments working with the country head.
• Expand existing business and provide feedback to technology and product managers.
• Support the Ebury strong client relationship/servicing culture through on-going customer contact, written call reports via Salesforce, quality customer service and superior product knowledge.

You will have..

• 5+ years of experience in B2B sales environment in a hunter/acquisition role. Preferably within FX and Payments 
• Strong Financial Services sales experience and contacts network would be an advantage.
• Experience of working in a commercial bank (one or several) selling to mid-size corporates. Coupled with experience in an environment different to a bank (this could be start-up vendor, FX specialist, cash management etc).
• Experience of the local market.
• Knowledgeable of compliance requirements.
• Ideally with business/finance academic background

Ideally..

• Proven ability to bring passion, energy and motivation to a sales organization.
• Proven track record of exceeding sales quotas and market share goals.
• Comfortable with a phone sales approach
• First-class communication skills, able to win people's commitment and buy-in
• Able to develop sales strategies, techniques and tactics based on customer feedback and market environment; presents key selling points, features, and benefits while focusing the message on customer needs and expectations
• Skilled negotiator, able to build and leverage relationships at senior levels within SMB customers
• Quick learner; strong analytical skills
• Fluent English essential

Why Join Us?

• Industry-leading basic salary and the opportunity to quickly increase your earnings through a transparent commission scheme.
• Rapid career progression and a range of structured career paths including leadership and account management.
• Training and mentoring from some of the world’s most experienced and successful FX professionals.
• International development opportunities include attending global Sales Boot Camps.
• Spacious and modern office
  
  

#LI-CD1