This is a rare opportunity to build something from the ground up. As Duetto's Director of Product Management for HotStats, you'll establish the entire product management function for a portfolio that sits at the heart of our expanding Revenue & Profit Operating System — shaping strategy, building the team, and driving the roadmap that unlocks HotStats's full commercial potential.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

• Own the HotStats product strategy end-to-end — translating company goals into investment themes, long-term roadmaps, and prioritized delivery plans tied to measurable business outcomes.
• Build the product management operating model from scratch, including governance structures, planning rhythms, prioritization frameworks, and quality standards.
• Lead cross-functional alignment across Engineering, UX, Sales, Marketing, and Customer Success — making opinionated calls on what to build, simplify, or retire.
• Represent Product in executive and customer forums, influencing company-level prioritization and championing the HotStats portfolio at the leadership level.
• Recruit, develop, and lead a high-performing team of product managers, setting clear expectations for craft excellence and accountability.
• Keep HotStats sharp and differentiated — continuously benchmarking the portfolio against market, competitive, and customer signals to ensure strong positioning within Duetto's platform.

What We're Looking For

You may be a good fit if you have the following:

• 9+ years in B2B SaaS product management, with clear progression in scope and ownership
• 5+ years leading product managers or product leaders, with accountability for team performance and development
• Proven portfolio-level product strategy experience — roadmap design, stakeholder alignment, and delivery across multiple concurrent initiatives
• Executive-level communication and influence skills, including experience representing product at the leadership level and navigating competing priorities
• A strong data-driven mindset and comfort operating in complex, ambiguous environments

Strong candidates may also have:

• Experience in hospitality technology or familiarity with hotel financial performance, P&L benchmarking, or financial data products (USALI knowledge a bonus)
• Experience leading product through post-acquisition integration, platform migration, or organizational transformation
• A track record of building product management functions from scratch — no playbook required

Why Duetto?

• Build something that matters. HotStats has never had a formal product management function — you're not stepping into someone else's process, you're creating the blueprint.
• Real impact on a real industry. The hotels, resorts, and casinos that rely on our platform feel the difference our products make. Your work has a direct line to customer outcomes.
• AI is how we work — for everyone. Duetto is actively redesigning workflows with AI across every function. In this role, you'll be at the frontier of AI-augmented product development, equipped and encouraged to leverage cutting-edge tools in how you lead, prioritise, and ship.
• A team that plays to win. We move with urgency, support each other, and take the work seriously — without taking ourselves too seriously.
• Come as you are. We value diverse perspectives and genuinely believe the best ideas come from open debate and a culture where everyone feels welcome.

The Details

• Location: United States or United Kingdom
• Work model: Remote

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

If this role has you excited, we'd love to hear from you — even if you don't tick every box. At Duetto, we hire for potential, perspective, and the drive to make things happen. Apply and let's start a conversation.

#LI-REMOTE

About the role

The marketing landscape is fundamentally shifting — and Duetto's marketing team is meeting that change head-on. We're building a function that leads from the front: AI-first, fast-moving, and designed to deliver results that outpace our size. This isn't about keeping up. It's about being at the tip of the spear as the demands on modern marketing continue to evolve.

As Senior Director, Global Marketing, you will be crucial to making that happen. You will be accountable for the strategy and impact of field marketing, events, and partner marketing — three functions that collectively carry real pipeline and revenue targets.Reporting to the CMO, you will sit on the marketing leadership team alongside the VP of Growth Marketing, Product Marketing Director and GTM Engineering Leads, contributing actively to strategy, prioritisation, and cross-functional alignment. You will lead a highly talented, distributed marketing team and work as a peer to sales, customer success, and product leaders — as well as engaging directly with the executive team on priorities and business-critical deliverables. This role is for a leader who is as comfortable in a commercial conversation as a creative one, who knows how to build high-performing teams across disciplines and geographies, and who brings genuine AI-first thinking to how they operate and scale a marketing function.

What you’ll be responsible for

Commercial ownership

• Own pipeline and ARR contribution targets across your functions — field marketing, events, and partner marketing all carry quotas and commercial accountability
• Hold clear attribution and reporting standards across your team’s activity, connecting investment directly to revenue outcomes
• Bring a PE-standard commercial mindset to how you plan, prioritise, and measure everything your team does

Regional and field marketing

• Lead regional marketing across Americas, EMEA, and APAC, ensuring local execution is tightly aligned to sales targets and pipeline priorities in each market
• Partner closely with regional sales leaders to coordinate demand generation activity, field events, and market-specific campaigns
• Drive accountability for regional pipeline contribution and progression metrics across all three geographies

Events

• Partner with Duetto's established Events team to provide strategic leadership and commercial direction across the global events programme — trade shows, industry conferences, and owned experiences
• Ensure events activity is tightly integrated into broader campaign and pipeline strategy, with clear commercial objectives attached to every moment we show up in market
• Act as the senior sponsor and escalation point for the events function, supporting prioritisation, resourcing decisions, and cross-functional alignment where needed

Partner marketing

Support our partner marketing lead to: 

• Build and scale a partner marketing programme that generates co-sell pipeline, extends Duetto’s market reach, and deepens relationships across the partner ecosystem
• Develop joint go-to-market plans, co-branded programmes, and partner enablement in close collaboration with the partnerships team
• Own partner-sourced and partner-influenced pipeline as a measurable outcome

Team and cross-functional leadership

• Build and develop a high-performing team across multiple disciplines and time zones, creating clarity, accountability, and a culture of excellence
• Operate as a genuine cross-functional peer — working fluidly with sales, customer success, product, and finance leadership as well as engaging directly with the executive team
• Champion AI-first ways of working across your team, identifying and embedding tools and workflows that drive outsized output relative to team size

What we’re looking for

Character

Skills get you to the interview. Character gets you the role.

We're an ambitious, globally distributed team operating in a fast-moving, high-stakes environment. We work hard, we move fast, and we hold ourselves to a high standard — but we do it together. The people who thrive here aren't just technically excellent. They're the ones who show up with energy, who make the people around them better, and who feel genuinely invested in what we're building.

For this role specifically, we care as much about who you are as what you've done. That means:

• You're a natural communicator. You can hold a room, write with clarity, and adapt your style depending on whether you're presenting to the board or debriefing your team after an event. You don't hide behind jargon and you say what you mean.
• You're a collaborator, not a silo-builder. You understand that the best outcomes come from working across teams, not protecting your patch. You build trust quickly, you're generous with credit, and you make it easy for others to do their best work alongside you.
• You know what this environment demands. You've worked in a VC or PE-backed business and you understand what that means — the pace, the scrutiny, the expectation that every dollar of investment has to work hard. You don't need that explained to you.
• You're one of us from day one. Our team is diverse, talented, and genuinely close-knit. We want someone who walks in ready to be part of that — not someone who takes six months to warm up. If you need a long runway before you feel comfortable, this probably isn't the right environment.

We know this kind of thing is easy to say and harder to find. But when we find it, we'll know — and so will you.

Experience

• 10+ years in B2B marketing with significant senior leadership experience spanning multiple disciplines
• Strong track record of owning commercial targets — pipeline, ARR, and revenue contribution — not just marketing activity metrics
• Experience operating in a VC or private equity-backed environment, ideally having navigated a growth journey in the $50M–$200M ARR range
• Proven ability to lead distributed, multi-disciplinary teams across geographies and time zones
• Background in SaaS, hospitality tech, or a similarly complex B2B environment preferred

Bias to action 

Despite the seniority of this role, we are looking for someone who leads through doing. Strategic thinking matters, but so does the willingness to roll up your sleeves, get into the detail, and support your team in the work. We expect this person to traverse altitudes comfortably — moving between high-level executive conversations and hands-on tactical work without losing effectiveness at either end. A bias to action over ideation, and a track record of making things happen, are as important to us as strategic vision.

AI-first mindset

• You think about AI not as a tool to experiment with but as a structural part of how a modern marketing team should operate
• You have experience embedding AI-enabled workflows into team processes to drive speed, quality, and scale
• You actively seek out ways to achieve outsized results without proportional headcount growth

What success looks like in year one

• Pipeline and ARR targets across regional team, partner, and events marketing are met or exceeded
• Regional marketing is tightly coordinated with sales across all three geographies, with clear attribution and accountability
• Partner marketing programme is generating measurable co-sell pipeline and deepening ecosystem relationships
• Your team is well-led, well-managed, and operating with clear priorities, strong rhythm, and high output
• You are an active, valued voice on the marketing leadership team and a trusted peer to your counterparts across the business

About Duetto

Duetto is the Revenue and Profit Operating System for the global hospitality industry — a PE-backed SaaS business with customers across hotels, casinos, and hospitality groups worldwide. We’re on an ambitious growth trajectory and building a marketing function to match: world-class, commercially driven, and genuinely category-defining.

Duetto's partner ecosystem is a serious growth engine — and this role is the person who makes it perform. As Director of Strategic Partnerships, you'll own the commercial outcomes of our global integration partner portfolio: driving partner-sourced pipeline, building the programs and processes that make partnerships scalable, and converting partner relationships into hotel acquisitions and ARR. This is an execution-first role with real strategic scope, reporting directly to the VP of Global Partnerships and Alliances.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

• You'll own the day-to-day commercial performance of Duetto's global integration partner portfolio — executing the partner strategy set by the VP and driving hotel acquisition, co-sell pipeline, and partner-sourced ARR through co-sell, co-innovation, and referral motions across key partners worldwide.
• You'll build and run joint account planning and hotel activation programmes that convert partner customer bases into active Duetto customers, coordinating with regional Sales teams through to close.
• You'll create and operationalise Duetto's integrated partner programme — tiers, incentives, certification processes, and enablement standards — ensuring consistent delivery and partner satisfaction across the portfolio at scale.
• You'll establish repeatable, data-driven partner engagement models: standardising QBR formats, health scoring, and pipeline attribution to give clear visibility across the partner portfolio, with full Salesforce fluency to evidence it.
• You'll collaborate on building a globally distributed team of partner managers across EMEA, North America, and APAC — setting KPIs, managing performance, and building a results-oriented culture aligned to company OKRs.
• You'll work cross-functionally with Sales, Marketing, Product, and Customer Success to embed partnership motions into the broader GTM — translating external partner priorities into internal roadmap requirements and ensuring partner-sourced pipeline is tracked and converted.

What We're Looking For

You may be a good fit if you have:

• 5–8 years of relevant experience in technology partnerships, with a demonstrable track record of building and executing commercial partner programmes — including programme architecture, enablement, and measurable pipeline and revenue contribution
• 3+ years operating in a global environment with clear accountability structures and strong performance outcomes
• Proven ability to drive partner-sourced pipeline that directly contributes to company revenue, with the reporting discipline and CRM fluency to evidence it
• Experience running an integrated partner or marketplace programme at scale, including cross-functional coordination with product, sales, and support
• Strong commercial acumen — you can translate integration partner relationships into co-sell pipeline, referral revenue, and hotel acquisition outcomes
• Proficiency in Salesforce for pipeline management, attribution, and partner reporting

Strong candidates may also have:

• Experience in the hospitality technology ecosystem — PMS, RMS, CRS, and data platforms
• Deep knowledge of how hospitality technology partners buy, sell, and integrate
• Experience operating at a strategic level with global scope and high impact on business outcomes

Why Duetto?

• Partnerships are a first-class growth channel here. This isn't a relationship management role dressed up as a Director title — you'll own commercial outcomes, build programmes from the ground up, and have clear accountability to revenue and hotel acquisition targets.
• Global scope from day one. You'll be working across EMEA, North America, and APAC with a partner ecosystem that spans 80+ integrations and some of the most important names in hospitality technology.
• AI is how we work. Duetto is an AI-first organisation — every function, including partnerships, operates with AI tooling built into the workflow. You'll have the tools to work faster and smarter than anywhere else you've been.
• A category-defining product to sell around. The Revenue & Profit Operating System is genuinely differentiated — partners want to be in the ecosystem, which makes your job more about activation than evangelism.
• Real growth trajectory. Reporting to the VP of Global Partnerships and Alliances with a remit that spans programme design, team building, and revenue accountability — the path upward is clear.

The Details

• Location: Spain, United Kingdom, Singapore (Remote)
• Department: Sales
• Reports to: Vice President, Global Partnerships and Alliances

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don't need to have done everything on this list. If you're a commercially minded partnerships leader who's energised by building programmes that actually move revenue — and you want to do it in an industry and company you can be proud of — we'd love to hear from you.

#LI-REMOTE

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

The Product Manager, HotStats is responsible for executing against the HotStats product roadmap, contributing to the delivery of a world-class financial benchmarking platform within the broader Duetto ecosystem. Anchored in day-to-day feature development and cross-functional execution, this role applies established product management practices — including AI-assisted workflows — to build and ship high-quality product increments that serve hotel owners, operators, and investors. The Product Manager operates within defined frameworks and priorities set by senior product leadership, actively leveraging AI tools to accelerate execution and surface insights, while developing functional skills and deepening domain expertise in hospitality financial analytics as a foundation for career growth.

3. Key Responsibilities

• Manage the HotStats product backlog using AI-assisted drafting tools to write user stories, define acceptance criteria, and maintain prioritization in alignment with roadmap direction set by product leadership.
• Contribute to quarterly roadmap planning by using AI tools to synthesize customer feedback, support trends, and usage data into structured feature recommendations for senior review.
• Execute Scrum ceremonies including sprint planning, backlog grooming, and retrospectives in close partnership with the HotStats engineering team to support consistent, quality delivery.
• Analyze customer feedback, product usage metrics, and competitive signals using AI-powered analytics platforms to accelerate insight generation and inform feature iteration.
• Build relationships with key internal stakeholders across Engineering, Customer Success, and Sales to coordinate feature delivery, communicate release timelines, and support go-to-market activities.
• Document product decisions, feature specifications, and release notes through AI-assisted workflows, applying editorial judgment to ensure accuracy and alignment with product intent.
• Investigate customer-reported issues and product gaps, triaging and escalating appropriately in partnership with Engineering and Customer Success.
• Track key product performance metrics and contribute to reporting on feature adoption, data quality, and platform health using AI-generated reporting tools to reduce manual effort.
• Implement product management practices and processes as directed by senior leadership, contributing to shared AI workflow documentation for the broader product team.
• Perform other related duties as needed to support team and company priorities.

4. Qualifications

Required:

• 2–4 years of experience in Product Management or a related discipline (e.g., business analysis, product operations, or program management)
• Demonstrated ability to write clear user stories, manage a product backlog, and work effectively within Agile/Scrum delivery processes
• Familiarity with data-driven decision making — comfortable working with usage metrics, customer feedback, and product analytics to inform priorities
• Strong written and verbal communication skills with the ability to collaborate across Engineering, Customer Success, and Sales teams
• Working familiarity with AI tools (e.g., Claude, ChatGPT, Notion AI, or equivalent) as productivity tools for drafting, synthesis, or analysis — and a demonstrated willingness to build AI-assisted workflows into day-to-day work
• Ability to operate effectively within defined frameworks, manage competing tasks, and escalate appropriately when needed

Preferred:

• Specialized skills, knowledge, or experience within the Hospitality technology industry
• Experience with or exposure to financial analytics, business intelligence platforms, or data visualization tools
• Familiarity with hotel financial performance concepts, including P&L structures or benchmarking methodologies
• Experience using AI tools specifically within a product management context — prompt design, feedback synthesis, or spec generation
• Experience working on a recently acquired product or within a high-growth SaaS environment

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

The Senior Project Manager, PMO is responsible for driving the end-to-end planning and execution of complex, cross-functional initiatives that span multiple departments — acting as the connective tissue between business functions to ensure high-priority projects meet ambitious company goals on time and within scope.

3. Key Responsibilities

• Drive end-to-end planning and delivery of complex, multi-departmental projects, ensuring alignment with business requirements and strategic priorities.
• Manage critical path dependencies and proactively identify bottlenecks before they impact timelines or project scope.
• Design and implement refined internal workflows that optimize cross-departmental collaboration and increase operational efficiency.
• Identify and implement AI tools and workflow automations that reduce administrative overhead and increase project delivery velocity.
• Facilitate stakeholder engagement across Product, Sales, Marketing, Customer Success, Operations, and Finance — translating business requirements into clear project plans.
• Leverage AI-powered documentation tools to maintain a single Source of Truth, ensuring outputs are accurate, current, and accessible across all project stakeholders.
• Govern project scope to protect the integrity of agreed outcomes and prevent unapproved requirements from impacting delivery timelines.
• Serve as primary point of contact for recurring and ad-hoc cross-functional meetings, delivering concise, actionable updates to executive leadership.
• Utilize data and AI-assisted analytics to track cycle time from proposal to execution, surfacing patterns and bottlenecks for continuous improvement.
• Perform other related duties as needed to support team and company priorities.

4. Qualifications

Required:

• 4+ years of experience in project management, preferably in a fast-paced, matrixed SaaS or technology environment.
• Demonstrated ability to manage complex, cross-functional projects with competing priorities and shifting timelines.
• Proficiency with project management platforms such as Notion or Monday.com.
• Demonstrated ability to leverage AI tools (e.g., Claude, Notion AI, Monday.com AI) to automate routine project management tasks and increase personal output.
• Exposure to M&A integration or organizational change management projects.
• Exceptional stakeholder management and communication skills, including the ability to influence without authority across functions and levels.
• Strong emotional intelligence with the ability to navigate ambiguity and adapt effectively when company priorities shift.
• Experience facilitating executive-level reporting and cross-functional alignment.

Preferred:

• Experience in the hospitality technology industry or B2B SaaS environment.
• PMP, PRINCE2, PMI-ACP, MSP, or Scrum Master certification.
• Experience designing or implementing AI-assisted workflow automations in a project or operations context.

This is a senior commercial leadership role with real scope — you'll own the GTM strategy, the revenue number, and the team for Duetto's enterprise and casino segment. That means building and developing a high-performing sales organisation, securing some of the most complex deals in hospitality technology, and operating at the highest executive levels with global hotel brands and casino groups. If you've spent a career closing large-scale enterprise deals and building the teams that win them, and you know the hospitality or gaming landscape, this is the role to make your mark.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

• You'll build, lead, and develop the enterprise and casino sales team — driving structured account planning, predictable pipeline, and consistent quarterly execution with a clear focus on new logo acquisition and portfolio expansion.
• You'll define and own the GTM strategy for your segment: segmentation, target account lists, commercial models, tiering, and the multi-threaded pursuit strategies that win complex, multi-stakeholder deals with value-based narratives tied to real business outcomes.
• You'll own the revenue goals and KPIs for your segment — net-new logo ARR, NRR expansion, pipeline creation, forecast predictability, and win rates — and hold yourself and your team accountable to them.
• You'll represent Duetto at the highest commercial and strategic levels across your segment, building executive relationships with decision-makers at global hotel brands, casino groups, and large-scale multi-property businesses.
• You'll partner cross-functionally with Marketing, Customer Success, Product, and Operations to sharpen GTM processes, improve pipeline closure, and ensure the organisation is aligned behind your segment's targets.
• You'll drive portfolio expansion across existing accounts — creating and executing account and segmentation plans that grow NRR and deepen Duetto's strategic footprint within each relationship.

What We're Looking For

You may be a good fit if you have:

• 10+ years of SaaS sales experience with global scope
• 5+ years of people management experience, with a track record of building high-performing sales teams
• Deep expertise in hospitality, casino gaming, or large-scale multi-property businesses
• Proven success winning complex, large-scale enterprise deals with multi-entity rollout models
• Experience selling to global hotel brands at the executive level
• Strong CRM fluency — forecasting, enterprise pipeline management, and account planning discipline

Strong candidates may also have:

• Experience building and scaling global sales teams across multiple regions
• A background operating at VP level or above in a high-growth SaaS environment
• Established executive relationships across major hotel groups or casino operators

Why Duetto?

• Real commercial authority. This isn't a quota-carrying IC with a management title — you own the segment strategy, the team, and the number. The accountability is genuine and so is the impact.
• A category-defining product in a vertical you know. Duetto's Revenue & Profit Operating System is genuinely differentiated in the enterprise and casino market, and the Wynn Resorts founding story opens doors with casino executives that no competitor can match.
• AI is how we work. Duetto is an AI-first organisation across every function — your team will have tools and workflows that accelerate deal velocity, improve preparation, and sharpen execution at every stage of the sales cycle.
• Growth trajectory. Backed by GrowthCurve Capital since 2024, Duetto is accelerating investment across product and go-to-market — you'll be building during a period of genuine momentum, not managing a mature book.
• A seat at the table. As a VP, you'll contribute directly to company-level commercial strategy, cross-functional alignment, and the decisions that shape how Duetto wins in the enterprise and casino segment globally.

The Details

• Location: Remote (US)
• Department: Sales

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don't need to tick every box. If you have the enterprise sales leadership experience, the hospitality or gaming domain knowledge, and the drive to own a segment end-to-end at a company doing something genuinely new — we'd love to hear from you.

#LI-REMOTE

Duetto already has a strong footprint in LATAM — and this role is about accelerating it. As Director of Sales based in Mexico, you'll own the full sales cycle for strategic accounts across the region, working directly with C-level hotel and casino executives to bring Duetto's Revenue & Profit Operating System to one of hospitality's most dynamic and fast-growing markets. If you're a self-starter who thrives in a high-autonomy, high-accountability environment and you know the LATAM hospitality landscape, this is your opportunity to make a serious impact.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

• You'll own the full sales cycle as an individual contributor — from first engagement through close — for strategic named accounts and prospects across your LATAM territory, with clear accountability to meeting and exceeding quota.
• You'll engage C-level executives at hotels, resorts, and casinos to align their business needs with Duetto's platform, building the kind of trusted, long-term relationships that win and retain enterprise accounts.
• You'll build and manage a healthy new business pipeline, maintaining rigorous forecast accuracy in Salesforce and developing, establishing, and closing new logos within Duetto's named account list.
• You'll work closely with the Customer Success team to deliver high-touch service to existing clients and identify upsell opportunities across Duetto's customer base in the region.
• You'll establish and nurture relationships with strategic partners, consultants, and channel collaborators to extend Duetto's reach and strengthen its position across LATAM markets.
• You'll represent Duetto at industry events, conferences, and customer meetings across the region — staying closely connected to key markets, regional partners, and the hospitality community you serve.

What We're Looking For

You may be a good fit if you have:

• 5+ years of sales experience within technology and the travel or hospitality industry
• A consistent track record of meeting or exceeding quota
• Strong negotiation and presentation skills, with the ability to lead commercial conversations at C-level
• Proficiency in Salesforce, including pipeline management and sales forecasting
• A BS/BA degree
• Based in Mexico with willingness to travel up to 30%

Strong candidates may also have:

• Fluency in Spanish and English — Portuguese is a bonus
• Understanding of the hospitality technology landscape and hotel buyer personas in LATAM

Why Duetto?

• A differentiated product in an expanding market. Duetto's platform is genuinely open and extensible — it's not a commodity RMS, and the LATAM market is growing fast. You'll be selling something that stands out, in a region with real momentum.
• Full ownership of a high-value territory. This is a hunter IC role — your relationships, your pipeline, your number. For the right person, the autonomy is the appeal.
• AI is how we work. Duetto is an AI-first organisation across every function — you'll have tools that make you sharper, faster, and better prepared in every customer conversation.
• Local presence, global backing. You'll be the regional expert on the ground, connected to a global team with the brand, product, and support to help you win.

The Details

• Location: Remote (Mexico)
• Department: Sales
• Travel: Up to 30%

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don't need every item on this list. If you know the LATAM hospitality market, you can close enterprise deals, and you're energised by the idea of owning a territory with real growth potential — we'd love to hear from you.

#LI-REMOTE

Director of Sales, Casino

Casino and integrated resort sales is one of the most complex, high-stakes enterprise environments in hospitality technology — long buying cycles, multi-layered stakeholders, gaming regulations, and C-suite relationships that take years to build. If you've navigated that world before and you're looking for a role where you own the full cycle, set your own account strategy, and close deals that genuinely matter, this is it. You'll be Duetto's dedicated hunter in the global casino vertical, bringing our Revenue & Profit Operating System to some of the world's most complex hospitality environments.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

• You'll own the full sales cycle for casino and integrated resort opportunities — from initial engagement through contract signature — managing every stage as an individual contributor with clear accountability to new logo ARR in the casino vertical.
• You'll develop and execute strategic account plans for target global casino groups and flagship properties, building the executive relationships and deal discipline needed to win in long, complex buying cycles.
• You'll navigate multi-stakeholder buying committees across gaming leadership, hotel operations, finance, IT, and compliance — positioning Duetto as a strategic long-term partner, not just a vendor.
• You'll establish and maintain a high-quality enterprise pipeline aligned to global casino ARR targets, with the forecast accuracy and deal discipline to give leadership consistent visibility into the vertical.
• You'll act as a trusted advisor to C-level and VP-level casino executives, leveraging deep knowledge of casino revenue drivers and regulatory considerations to differentiate Duetto against traditional competitors.
• You'll collaborate with Marketing, Sales Enablement, and Product to refine vertical-specific messaging and playbooks, and feed structured casino market requirements back into the product roadmap.

What We're Looking For

You may be a good fit if you have:

• Proven experience selling enterprise SaaS solutions in complex B2B environments, with a track record of closing large ACV deals across long sales cycles
• Prior experience selling into casinos, gaming hospitality, or integrated resorts — this is a strong preference, not just a nice-to-have
• Comfort engaging with senior executives and leading strategic commercial conversations at C-suite and VP level
• A highly structured, self-driven approach to pipeline management, account planning, and deal discipline

Strong candidates may also have:

• Experience selling revenue management, analytics, or performance optimisation solutions
• Familiarity with global casino operators and gaming markets across multiple regions
• Experience working within matrixed global sales organisations

Why Duetto?

• The vertical is under-penetrated and the product is genuinely differentiated. Casino and integrated resort revenue management is complex — and Duetto's platform was built by people who came from that world. You'll be selling something that solves real problems competitors can't match.
• Full ownership of a high-value vertical. This is an IC role with true hunter accountability — your account strategy, your relationships, your number. For the right person, that's exactly what makes it compelling.
• AI is how we work. Duetto is an AI-first organisation across every function — you'll have tools and workflows that make you more productive and better prepared going into every executive conversation.
• Wynn DNA. Duetto was founded by former Wynn Resorts executives — the casino credibility is built in, and it opens doors in the vertical that matter most to you.
• Clear success metrics. New logo ARR, pipeline quality, forecast accuracy, executive relationships — you'll always know exactly what winning looks like.

The Details

• Location: Remote (US)
• Department: Sales

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don't need every item on this list. If you have enterprise SaaS sales chops, casino or gaming hospitality experience, and the drive to own a vertical end-to-end — we'd love to hear from you.

#LI-REMOTE

If you're a hotel finance expert who's energised by getting in front of customers, translating complex P&L data into compelling narratives, and helping hospitality businesses see their performance in a completely new way — this role was built for you! As Director of Hotel Intelligence for the Americas, you'll be the subject matter authority on profit benchmarking and USALI, partnering with Duetto's sales teams to bring the combined power of Duetto and HotStats to hotels, resorts, and casinos across the region.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

A key part of that vision is HotStats — a Duetto company and the global authority on hotel profit benchmarking. HotStats provides unparalleled profitability and cost intelligence, enabling hotels to benchmark performance and make smarter, data-led decisions. Together, Duetto and HotStats give hoteliers a view no other platform can match.

What You'll Be Doing

• You'll serve as the primary subject matter expert on hotel P&L benchmarking, USALI, and profit intelligence across all sales and marketing activity in the Americas — the person in the room who makes the data make sense to a CFO.
• You'll deliver technically grounded product demonstrations and executive presentations that connect HotStats benchmarking with Duetto revenue optimisation, building a unified value narrative that resonates with finance and revenue leaders alike.
• You'll identify and articulate operational and financial gaps within prospect and client organisations, positioning the combined Duetto and HotStats suite as the path to measurable performance improvement.
• You'll partner with Duetto's Enterprise and Casino sales teams to surface HotStats opportunities within existing accounts and contribute to joint pursuit strategies for new logos across the region.
• You'll collaborate with Marketing to develop regionally relevant content, campaigns, and thought leadership that build pipeline and strengthen brand authority in the Americas.
• You'll maintain accurate CRM records across pipeline activity, client interactions, and deal progression — and feed structured market insights back to Sales, Product, and Marketing to sharpen GTM strategy and positioning.

What We're Looking For

You may be a good fit if you have:

• A background in hotel finance combined with 6+ years of go-to-market experience in sales, solutions engineering, or pre-sales within hospitality technology or a closely adjacent industry
• Deep knowledge of hotel financial operations: P&L structure, cost benchmarking, and USALI
• Demonstrated ability to deliver technical product demonstrations and executive-level presentations with equal confidence
• Experience navigating multi-stakeholder sales cycles and influencing executive decision-makers including CFOs and ownership groups
• Willingness to travel approximately 30%, including internationally

Strong candidates may also have:

• Prior experience in a Solutions Engineer, Pre-Sales Consultant, or technical sales role within hospitality technology
• A background in hotel finance or revenue operations within a hotel group or management company
• Familiarity with revenue management systems, profit benchmarking platforms, or BI tools in a hospitality context
• Knowledge of the Duetto platform or HotStats product suite
• Fluency in Spanish and/or Portuguese

Why Duetto?

• A story worth telling. The combination of Duetto's revenue optimisation and HotStats' profit benchmarking is genuinely unlike anything else in the market — you'll be evangelising a product that solves a real, unsolved problem for hotel finance leaders.
• Deep domain meets real commercial impact. This is a role where your hotel finance expertise isn't background knowledge — it's the core of the job. You'll use it every day in front of customers who speak your language.
• AI is how we work. Duetto is an AI-first organisation across every function — you'll have tools and workflows that make you sharper and faster than in any comparable role elsewhere.
• A market that's ready. Hospitality has historically relied on gut feel and lagging benchmarks — the appetite for standardised, data-led profit intelligence is accelerating, and you'll be at the front of that shift in the Americas.
• Brand that opens doors. HotelTechAwards #1 RMS four years running, #1 Best Place to Work in Hotel Tech in 2025 — the reputation precedes you.

The Details

• Location: Remote (US)
• Department: Sales
• Travel: Approximately 30%, including international

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don't need to tick every box. If you have the hotel finance fluency, the presence to hold a room, and a genuine passion for helping hospitality businesses perform better — we'd love to hear from you.

#LI-REMOTE

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

We are seeking a highly experienced Senior Site Reliability Engineer (SRE) to join our dynamic team. The ideal candidate will have a proven track record of designing, implementing, and maintaining scalable, secure, and highly reliable systems. As a key contributor, you will collaborate with cross-functional teams to drive architecture decisions, implement best practices, and ensure high system availability.

Our technology stack is built on AWS and primarily consists of:

• Java
• Python
• NoSql
• Single-­page JavaScript web techniques (jQuery, Backbone, React, and RequireJS)
• Patent­-pending analytical methods on top of MongoDB
• Postgres
• Terraform/Terragrunt and Chef for IaC
• DataDog and Prometheus
• GitHub for source control
• GitHub Actions and Jenkins for CI/CD

3. Key Responsibilities

• Architect and implement infrastructure solutions to facilitate seamless migration of critical systems while ensuring uptime, reliability, and a high-quality experience for end users.
• Design, develop, test, and maintain tools and processes to efficiently manage and operate SaaS products hosted on AWS, with a focus on scalability and automation.
• Partner with developers to enhance the reliability, performance, scalability, and security of server and application architectures.
• Build and maintain critical components of our infrastructure, emphasizing robustness, security, and high availability to meet demanding service-level expectations.
• Foster strong cross-team collaboration by driving engagement, promoting shared goals, and ensuring alignment across technical and non-technical teams.
• Lead efforts to ensure systems are secure by default, addressing vulnerabilities proactively and implementing best practices for cybersecurity preparedness.
• Be willing to learn and adopt AI in DevOps/SRE workflows.
• Be the last line of support for services that thousands of customers (hotels, resorts, casinos, etc.) around the world depend on 24/7.
• Troubleshoot on-call incidents to ensure rapid resolution and minimal service disruption. Participate in detailed Root Cause Analysis (RCA) to identify underlying issues and work cross-functionally to implement preventative measures and long-term solutions, ensuring similar problems are avoided in the future.

4. Qualifications

Required:

• 5+  years of experience in an Ops, DevOps or SRE role.
• Experience in System Design and Architecture. 
• Engineer-level experience with networking and security concepts.
• Understanding of fundamentals behind load balancing technologies.  Experience configuring Layer 7 load-balancing is a plus. 
• Experience collaborating with engineers on architecture decisions.
• Experience administering Cloud Computing Services such as AWS (preferred), Azure, or GCP, including working knowledge of permissions structures, multi-account management structures, and single sign-on(SSO).
• Experience with AWS ecosystem tools such as AWS IAM, VPC, EC2, ELB, RDS, S3, Lambda, API Gateway, Secrets Manager, KMS, CloudWatch, CloudTrail.
• Experience with security compliance certifications such as SOC2.
• Experience working in an environment with a heavy emphasis on DevOps and Service Reliability mindset.
• Experience provisioning, configuring, administering, and using enterprise monitoring ecosystems like Prometheus, Grafana, DataDog or similar.
• Experience with CI/CD Tools such as GitHub, GitHub Actions, JFrog Artifactory, Jenkins, and GitOps methodologies.
• Experience using and writing infrastructure-as-code using Terraform.
• Experience with configuration-management toolsets such as Chef or Puppet.
• Experience with containers and container orchestration tools such as ECS/EKS (a plus).
• Experience managing infrastructure and contributing as part of a multi-user infrastructure team, using Terraform and associated toolsets.  Relevant SOC2 experience is also a plus.
• Fluency in reading Java, Ruby, Bash/Zsh, HCL, Python and Javascript.
• Strong experience in troubleshooting and resolving complex on-call incidents with a focus on minimizing service disruption and downtime.
• Proven ability to lead and participate in detailed Root Cause Analysis (RCA) processes to identify and address underlying issues effectively.
• Demonstrated expertise in implementing preventative measures and long-term solutions based on RCA findings to ensure recurring issues are mitigated.
• Experience constructing and maintaining build/deploy automation tooling.
• Participate in weekly on-call rotation.
• Ability to work both independently and within a team environment.
• A passion for technology with a drive to stay up to date with technology and best practices.

Ideal Candidate:

• Team Player - Works well with others, highly collaborative and acts as a strong partner to other team members and functions.
• Execution - Desire to work on a fast paced team and help set direction and architecture.
• Creativity - Thrives in an environment without a set playbook.
• Quality - Takes pride in delivering robust and high quality implementations.
• Ownership - Enjoys owning and driving projects.

Thousands of hotels, resorts, and casinos around the world depend on Duetto’s platform to run their revenue strategy — and you’ll be one of the people making sure it never lets them down. As a Senior DevOps Engineer, you’ll own the infrastructure that powers our global SaaS platform: designing for scale, building for reliability, and driving the kind of security-first culture that keeps us ahead of the curve. If you thrive in complex cloud environments, love solving hard problems, and want your work to have real, tangible impact — this is the role.

What makes us different?

Duetto is the hospitality industry’s leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world’s first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability.

Trusted by clients ranging from independent boutique hotels to global chains, we’ve been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we’re accelerating our investment in AI — and we’re genuinely passionate about the industry we serve. We build products we’re proud of, for customers we care about.

What you’ll be doing

• Design and implement robust, scalable AWS infrastructure — supporting key system migrations, platform growth, and the reliability our customers depend on.
• Own the reliability, performance, and security of our production environment: high uptime, rapid incident resolution, and proactive capacity planning.
• Build and maintain CI/CD pipelines, deployment automation, and infrastructure-as-code using Terraform, Terragrunt, and Chef.
• Monitor system health using enterprise observability tools (Prometheus, Grafana, DataDog), defining metrics and response playbooks that get ahead of incidents before they happen.
• Lead security-first practices across the infrastructure estate — proactively addressing vulnerabilities and driving SOC 2 compliance.
• Partner with engineering teams to integrate operational requirements into the development lifecycle and align on architecture decisions.
• Champion AI adoption within DevOps and SRE workflows, evaluating tooling that increases team velocity and reduces toil.
• Respond to on-call incidents with urgency — troubleshoot complex issues, lead detailed root cause analyses, and implement fixes that prevent recurrence.

What we’re looking for

You may be a great fit if you have:

• 5+ years in a DevOps, SRE, or infrastructure engineering role.
• Hands-on AWS experience across IAM, VPC, EC2, ELB, RDS, S3, Lambda, API Gateway, Secrets Manager, KMS, CloudWatch, and CloudTrail — including multi-account management and SSO.
• Proficiency with Terraform for infrastructure-as-code, plus experience with configuration management tools like Chef or Ansible.
• Experience with CI/CD tooling including GitHub, GitHub Actions, JFrog Artifactory, and Jenkins, with familiarity with GitOps methodologies.
• Strong working knowledge of enterprise monitoring platforms — Prometheus, Grafana, or DataDog.
• Solid troubleshooting skills and a track record of leading root cause analyses and implementing durable fixes.
• Proficiency reading Java, Ruby, Bash/Zsh, HCL, Python, and JavaScript.
• Experience with SOC 2 compliance and security-first infrastructure practices.
• Comfort with a weekly on-call rotation.

Strong candidates may also have:

• Experience with container and orchestration technologies — Docker, ECS, or EKS.
• Experience migrating workloads from on-prem or colocation environments to AWS.
• Familiarity with Windows Server, SQL Server, IIS, and .NET environments.
• Experience administering and synchronising MongoDB replica sets.
• Knowledge of ISO 27001, Layer 7 load balancing, or Terragrunt.
• Background in hospitality technology.
• A degree in Computer Science or a related field — or equivalent experience.

Why Duetto?

• Infrastructure that matters — your work directly underpins a platform that hotel operators around the world rely on every day. The stakes are real, and so is the satisfaction.
• AI is how we work — we’re not just talking about AI adoption; we’re actively investing in it across every function, including DevOps. You’ll have space to evaluate and implement tooling that makes a genuine difference.
• A team that moves fast — you’ll report into the Senior DevOps Manager and work alongside engineers who are serious about craft, reliability, and continuous improvement.
• Growth with purpose — backed by GrowthCurve Capital, we’re scaling our platform and our team. There’s a lot being built here, and senior engineers have real influence over how it’s done.
• Come as you are — we’re a diverse, distributed team that values different perspectives and builds inclusively.

The details

Location:  United States

Work model:  Remote

Reports to:  Senior DevOps Manager

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

We’d love to hear from you — even if you don’t tick every box. Diverse perspectives and non-traditional paths make our team stronger. Apply and let’s talk.

#LI-REMOTE

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

The Vice President, Data Science is responsible for setting the vision and leading execution as Duetto evolves from heuristic-based approaches to ML-powered forecasting, pricing, and decisioning. This role exists to build a world-class team, establish a durable science practice, and deliver measurable outcomes through tight partnership with the Apps and Platform organizations to ultimately drive agentic workflows that help operators run a better business.

3. Key Responsibilities

• Builds the intelligence engine (algorithms, models, and insights) that powers Duetto’s industry-leading RP-OS and creates significant value for customers.
• Leads the vision for the long-term opportunities to leverage data, ML, and AI to create value.
• Sets a multi-year data science strategy that balances high-uncertainty research with the pragmatic delivery of the RP-OS roadmap.
• Visions the evolution toward agentic workflows, providing the technical blueprint for moving from fragmented, manual decisions to unified, intelligent automation.
• Leads  and continually raises the bar for a high-performing organization across Data Science Product Management, Analytics, ML Platform, and R&D to drive professional excellence.
• Builds the business case and allocates resources and departmental budget effectively, making strategic tradeoffs between model performance, system latency, and operational costs.
• Influences peers in Engineering and Product to ensure data science capabilities are integrated into intuitive UX and scalable platform patterns.
• Capitalizes on scientific research—including causal methods and optimization—to improve forecasting accuracy and pricing integrity.
• Presides over a rigorous research culture that prioritizes reproducibility, global scale evaluation, and "decision-grade" product analytics.
• Secures the platform’s reputation by establishing "Responsible AI" guardrails, ensuring all models meet high standards for auditability, transparency, and data governance.
• Achieves long-term strategic OKRs that redefine Duetto’s competitive position as the intelligence leader in hospitality technology.
• Communicates the vision and execution with wider organization, the executive leadership team and board of directors.
• Perform other related duties as needed to support team and company priorities.
  
  

4. Qualifications

Required:

• 12+ years of professional experience, including 5+ years of data science and product leadership, and operating production-grade data science organizations.
• Track record of delivering business outcomes from innovative, data science-driven product development.
• Proven expertise in managing the "model lifecycle" within high-scale SaaS environments, including specific focus on latency, cost, and data quality constraints.
• Deep technical judgment in causal methods, forecasting, pricing optimization, and experimentation in real-world commercial settings.
• Experience building or partnering on ML Platforms (MLOps) including monitoring, deployment modes, and CI/CD for ML.
• Exceptional leadership skills with a track record of hiring, developing, and high-grading technical talent across multiple sub-functions.

Preferred:

• Advanced degree in computer science, operations research, or similar analytical area.
  Specialized skills, knowledge, or experience within the Hospitality technology industry, specifically revenue management.
• Experience scaling ML across many "tenants" with heterogeneous data behavior (e.g., hierarchical or per-entity modeling).
• Experience operating in privacy/security-constrained environments or regulated decision-intelligence systems.

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

The Senior Manager, Customer Operations is the operational engine behind Duetto's Customer Success & Experience (CSX) organization. As we scale to 70,000 hotel customers by 2028, this leader is responsible for building and maintaining the infrastructure that decouples revenue growth from headcount costs — serving as the Process Architect for an 80+ person organization across six functions.  

This is a 'builder' role for a leader who thrives on rolling up their sleeves. You will not just design the playbooks — you will write them, implement them, and coach your team to execute with precision. You will also serve as the primary Traffic Controller between the Customer Organization and Revenue Operations, ensuring data integrity and seamless handoffs across the full commercial lifecycle.

3. Key Responsibilities

• Team Leadership: Lead, coach, and develop a team of individual contributors across the four Customer Operations pillars — setting clear goals, managing performance, and optimizing the mix of full-time and contractor resources.
• Operating Rhythm: Establish and run the weekly, monthly, and quarterly operating cadence for the CSX organization, including QBR preparation, capacity planning, KPI reviews, and budget reporting to the VP.
• Systems & CRM Governance: Act as the primary gatekeeper for CSX requirements within the shared Salesforce environment — gathering and prioritizing requirements from CSX leadership, and ensuring a coherent, roadmap-driven approach to technical delivery.
• Customer Journey Architecture: Lead end-to-end customer journey mapping from Sale to Renewal, identifying friction points and implementing process fixes to reduce Time-to-Value and Cost-to-Serve in partnership with Revenue Operations.
• HotStats Integration: Lead the CSX workstream of the HotStats Salesforce migration — requirements gathering, UAT, go-live, and ongoing governance — while supporting the operational onboarding of the HotStats Support team into CSX processes.
• Enablement Oversight: Oversee the Enablement pillar to ensure the CSX organization is consistently enabled on new products, processes, and go-to-market motions — with particular focus on New Hire Training and Release Readiness programs.
• Self-Service & AI Strategy: Drive the model for self-service, overseeing Knowledge Base strategy and AI-driven support tools to increase case deflection and reduce Cost-to-Serve.
• Customer Intel: Guide the Customer Intel function from reactive reporting to proactive forecasting — identifying workload concentration areas and modeling future headcount needs tied to customer growth projections.
• Voice-of-Customer: Oversee the VoC program strategy — ensuring NPS and CSAT programs are designed, instrumented, and closed-loop processes are operationalized across all customer segments, including HotStats.
• Cross-Functional Influence: Represent the CSX organization in cross-functional operational forums, partnering with Revenue Operations, Product, Marketing, and IT to unblock dependencies and align on roadmap priorities.
• Perform other related duties as needed to support team and company priorities.

4. Qualifications

Required:

• 5+ years of experience in Customer Operations, Revenue Operations, or a similar function within a B2B SaaS environment.
• Demonstrated experience managing individual contributors and driving team performance in a player-coach capacity.
• Proven ability to build processes from scratch — comfortable writing documentation, mapping workflows (Lucidchart, Miro, or equivalent), and training teams on new tools and systems.
• Strong proficiency with the customer tech stack: Salesforce (CRM), Pendo (Digital Adoption), and AI platforms. Must be able to translate business requirements into system configurations without needing to be an Admin.
• Data-driven mindset: ability to define, track, and communicate KPIs (NPS, CSAT, case deflection, Time-to-Value) and use data to make resource allocation decisions.
• Demonstrated experience partnering with Sales Operations or Revenue Operations to align pre-sale and post-sale data and processes.

Preferred:

• Specialized skills, knowledge, or experience within the Hospitality technology industry.
• Experience scaling a Customer Organization in a B2B SaaS company from mid-stage to late-stage growth ($50M–$100M+ ARR).
• Experience managing or coordinating contractor and remote project management resources.
• Familiarity with the hospitality technology industry, specifically revenue management or hotel operations.
• Experience implementing or managing AI support tools such as Forethought, Intercom Fin, or similar.
• Certification in Project Management (PMP), Change Management (Prosci), or Lean/Six Sigma.
• Experience with workforce planning or capacity modeling tied to customer growth models.

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

The Legal Operations & Systems Lead is responsible for architecting and driving the operational infrastructure of Duetto's legal function — spanning legal technology, AI-powered workflows, and commercial legal execution. Sitting directly alongside the General Counsel in a two-person department covering 10+ global jurisdictions, this role is the operational engine that enables the legal function to move at the speed of the business. The Legal Operations & Systems Lead designs and owns the frameworks, systems, and standards that allow a lean team to deliver outsized impact — turning process gaps into automated workflows, and complex legal matters into clear, actionable guidance. This is a high-visibility role with a defined Chief of Staff growth path and direct engagement with Duetto's executive leadership.

The role is built to grow. Strong performers move into a Chief of Staff (Legal) track within 12 to 24 months. The path is real and the visibility is immediate: you will work directly with the CEO, CFO, and CTO on matters that move the business.

What We Offer

• Direct mentorship from a GC managing a complex global legal function
• High visibility with executive leadership from day one
• A real Chief of Staff path, not a vague promise: the role is scoped to grow with you
• Remote-first with flexibility on schedule
• A chance to build something: you will leave a mark on how this department operates

3. Key Responsibilities

• Design and architect the legal technology stack — including CLM, legal intake, and workflow automation platforms — establishing the standards and frameworks that allow the legal function to scale without proportional headcount growth.
• Drive deployment of AI and LLM-based tools to automate routine contract review, NDA triage, and legal research, materially reducing turnaround times across the business.
• Establish and maintain self-service intake workflows and playbook libraries, ensuring templates remain current, defensible, and accessible to business stakeholders without requiring GC involvement for routine requests.
• Lead first-pass review and redline of NDAs, vendor MSAs, and standard customer agreements within established parameters, identifying revenue-blocking terms and proposing resolutions that accelerate commercial cycles.
• Conduct targeted regulatory and commercial research across relevant jurisdictions, delivering concise, decision-ready summaries to the GC and executive stakeholders.
• Architect the legal rhythm of business — owning board preparation, matter tracking, department OKRs, and cross-functional alignment with Sales, Finance, and Product.
• Drive outside counsel intake coordination and invoice management, applying rigorous budget discipline and ensuring spend is directed to matters that cannot be handled internally.
• Evaluate and identify manual or redundant legal processes, designing automated or templated replacements that reduce dependency on reactive legal support.
• Standardize the legal knowledge base — including internal communications, Slack governance, and documentation systems — so institutional knowledge is preserved, accessible, and current.
• Perform other related duties as needed to support team and company priorities.

4. Qualifications

Required:

• 6+ years of experience in legal operations, law firm operations, paralegal work, contracts management, or a combination of equivalent roles
• Demonstrated experience reviewing, redlining, and negotiating commercial contracts including NDAs, MSAs, and vendor agreements
• Proven proficiency with AI and LLM tools applied to legal work — contract analysis, research, drafting, or workflow automation
• Strong written communication skills with the ability to translate complex legal issues into plain, actionable business language
• Hands-on experience designing or implementing legal tech systems (CLM, legal intake, helpdesk, or workflow automation platforms)
• Demonstrated ability to operate independently, set priorities without direction, and deliver in a fast-moving, resource-constrained environment
• JD, paralegal certificate, or equivalent substantive legal experience

Preferred:

• Specialized skills, knowledge, or experience within the Hospitality technology industry.
• Experience at a SaaS or B2B technology company
• Multi-jurisdictional exposure across US, UK, EU, or APAC legal environments
• Familiarity with no-code or low-code automation tools (e.g., Zapier, Make, or equivalent)
• Prior Chief of Staff, legal operations leadership, or strategic operations experience

5. Equal Employment Opportunity

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Staff Software Engineer — Data Platform (Python)

If you want to own the data infrastructure that powers real-time pricing decisions for thousands of hotels worldwide — and you're energised by the idea of doing it in an engineering culture where AI isn't a future ambition but how work actually gets done today — this is the role. You'll be the technical authority on Duetto's data lakehouse, driving everything from pipeline architecture and data quality to the shift from batch to near-real-time streaming.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

• You'll own the design, performance, and reliability of Duetto's data lakehouse — evolving the Python/PySpark pipeline framework across a bronze → silver → gold architecture on AWS, including Glue jobs, Iceberg MERGE operations, schema evolution, and partitioning strategies.
• You'll architect the shift from batch to near-real-time streaming, building SQS-driven stream pipelines with Iceberg sinks and expanding ingestion, normalisation, and analytics layers across the full lakehouse.
• You'll drive data quality and governance at scale — extending the Great Expectations framework, leading adoption of data contracts to formalise schemas between producers and consumers, and owning the Athena SQL layer that analysts and product teams depend on.
• You'll strengthen observability and reliability through Datadog, Sentry, and Sumo Logic, while optimising Glue job performance — worker sizing, DPU allocation, Spark tuning, and cost management.
• You'll build and maintain shared internal Python libraries published to JFrog, and drive improvements to GitHub Actions, Docker-based testing, and CI/CD deployment workflows.
• You'll work AI-first every day — using Claude Code and MCP tools in your regular workflow, and contributing to AI-assisted pipeline generation, schema inference, and automated data quality alongside a custom multi-agent system with 17 specialised agents.

What We're Looking For

You may be a good fit if you have:

• 7+ years building production data systems in Python
• Deep expertise in PySpark and distributed data processing — Glue, EMR, or Databricks
• Strong experience with lakehouse architectures: Iceberg, Delta Lake, or Hudi on S3
• Production experience with Airflow or a comparable workflow orchestrator
• Solid AWS production experience across S3, Glue, Athena, Lambda, and SQS
• A track record of improving data quality, governance, and pipeline reliability at scale

Strong candidates may also have:

• Working knowledge of Java for reading upstream systems
• Experience with Trino or Presto for interactive SQL analytics at scale
• Experience with dbt for data transformation and modelling
• Familiarity with Great Expectations or similar data quality frameworks
• Genuine interest in AI-assisted development and LLM-based tooling
• Familiarity with hospitality data — reservations, rates, inventory, demand signals

Why Duetto?

• AI-first is not a marketing line here. Every engineer uses Claude Code and a custom multi-agent system daily. You'll contribute to AI-assisted pipeline generation and work alongside 17 specialised agents with human-in-the-loop approval gates — this is what the future of data engineering looks like, and we're already living it.
• The technical challenge is real. Millions of rate decisions processed daily, 80+ integration partners, and a live evolution from batch to near-real-time streaming — the scale and complexity are genuine.
• You'll own something meaningful. This is a Staff-level role with true technical authority over the lakehouse that powers every pricing decision, forecast, and report in the product.
• A team worth joining. Low ego, high EQ, genuine intellectual curiosity, and active mentorship in both directions across a collaborative US and Europe team.
• Modern stack, real scale. Python/PySpark, Apache Iceberg, Airflow, AWS Glue, SageMaker, Terraform — tools selected for the problem, not the press release.

The Details

• Location: Remote (US)
• Team: Data Platform
• Direct reports: None
• Travel: None

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don't need to tick every box — if you're a strong Python data engineer who's excited by lakehouse architecture, streaming pipelines, and working in a genuinely AI-first engineering culture, we'd love to hear from you.

#LI-REMOTE

Business Development Representative

Mid or East Coast, USA  ·  Remote  ·  Full-time

If you love the thrill of opening doors, starting conversations, and turning curiosity into pipeline — this role was built for you. As a Business Development Representative at Duetto, you’ll be the first voice hotels, resorts, and casinos hear from us. You’ll combine smart outreach, sharp discovery skills, and AI-powered tooling to build high-quality pipeline across the US market and set our sales team up to win.

What makes us different?

Duetto is the hospitality industry’s leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world’s first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability.

Trusted by clients ranging from independent boutique hotels to global chains, we’ve been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we’re accelerating our investment in AI — and we’re genuinely passionate about the industry we serve. We build products we’re proud of, for customers we care about.

What you’ll be doing

• Drive high-volume outbound prospecting across assigned US regions — through email, phone, social, and events — identifying and qualifying the right opportunities at the right accounts.
• Follow up on marketing-generated leads rapidly and with purpose, using structured discovery to qualify need and move prospects forward.
• Research target accounts, buying centres, and stakeholders to build tailored outreach sequences — leveraging AI-driven tools to sharpen relevance and lift response rates.
• Set up high-quality first meetings and demos for the sales team, handing over clean context: pain points, stakeholders, and clear next steps.
• Collaborate with Regional Sales Managers on territory and account planning, aligning outreach priorities and feeding back market intelligence.
• Partner with Marketing to share insights from the field and help sharpen messaging and campaign performance over time.
• Keep CRM and sales engagement tools up to date — accurate data, tracked activity, and clean pipeline progression.

What we’re looking for

You may be a great fit if you have:

• 2+ years in a sales, business development, or SDR/BDR role — ideally in B2B SaaS or hospitality technology.
• Strong communication skills and the confidence to engage senior decision-makers from the first conversation.
• Familiarity with CRM platforms like Salesforce and sales engagement tools like Apollo or HubSpot.
• A proven ability to stay organised and maintain quality at volume — lots of activity, without losing focus on the outcome.

Strong candidates may also have:

• Experience in hospitality, travel, or technology — you’ll hit the ground running if you already speak the language.
• Prior experience in a B2B SaaS environment and familiarity with structured sales methodologies (BANT, MEDDIC, or similar).

Why Duetto?

• Play to win — we act with urgency when we see an opportunity. You’ll be joining a team that moves fast, backs its people, and celebrates results.
• AI is how we work — you won’t be prospecting with yesterday’s tools. We invest in AI-driven workflows that give our BDRs a real edge.
• A product worth talking about — four-time #1 rated Revenue Management Software. Opening conversations is a lot easier when you believe in what you’re selling.
• Room to grow — this is a role with a clear path. BDRs who perform have a strong track record of moving into closing roles and beyond at Duetto.
• Come as you are — we’re a diverse, distributed team that takes our work seriously and our culture seriously too.

The details

Location:  Mid or East Coast, USA

Work model:  Remote

Reports to:  Head of Business Development

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

We’d love to hear from you — even if you don’t tick every box. Diverse perspectives and non-traditional paths make our team stronger. Apply and let’s talk.

#LI-REMOTE