If you love solving complex technical puzzles and being the person who makes everything connect, this role is for you. As an Integration Analyst at Duetto, you'll be at the centre of our growing partner ecosystem — certifying new integrations, supporting partners through development and testing, and making sure our platform plays seamlessly with the wider hospitality tech landscape.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

• Execute end-to-end integration testing with partners, ensuring seamless functionality and a smooth path to certification.
• Provide hands-on API integration and testing support — working both internally across Product, Engineering, and Support, and externally with our partner network.
• Investigate, troubleshoot, and resolve API and web service integration issues, acting as the primary liaison between partners and internal teams during Pilot and Beta processes.
• Document and maintain accurate integration configurations and manuals, keeping everything transparent and up to date for the Integration Product team.
• Track the full development and certification lifecycle, managing your workload independently in a fast-moving environment.
• Partner closely with the Integration Product team to surface and resolve API-related issues, contributing to a stronger, more scalable partner ecosystem.

What We're Looking For

You may be a good fit if you have the following:

• 2+ years of relevant domain experience
• Hands-on experience with SOAP API, HTNG messages, and async/sync data flows, including the ability to read XML API documentation
• Experience troubleshooting API and web service integration issues, using tools like Postman or SOAPUI
• A track record of working across cross-functional teams — Engineering, Product, Support — with strong written and verbal communication skills
• Sharp attention to detail when it comes to API specs, configurations, and documentation
• Flexibility to work across timezones to support our EMEA-wide partner network

Strong candidates may also have:

• Experience in B2B SaaS or hospitality technology
• Familiarity with front-end and back-end RMS products
• A background in Property Management Systems (PMS/CRS) or IT analytics

Why Duetto?

• You'll be at the centre of our growth. Integrations are a critical growth driver for Duetto — this role has real commercial impact and visibility across Product, Engineering, and Sales.
• AI is how we work — for everyone. Duetto is actively redesigning workflows with AI across every function, and this role is no exception. You'll be encouraged and equipped to bring AI tools into how you test, troubleshoot, and document — working smarter, not just harder.
• A genuinely global team. Working EMEA-wide means you'll collaborate with partners and colleagues across a rich mix of markets, cultures, and hospitality environments.
• We build partnerships that last. At Duetto, our relationships with partners are foundational — and you'll be one of the people who makes those relationships work.
• Come as you are. We value diverse perspectives, encourage healthy debate, and take our fun seriously. Whether you're in Spain or the UK, you'll feel at home.

The Details

• Location: Spain or United Kingdom
• Work model: Fully remote
• Geographic scope: EMEA-wide

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don't need to tick every box — we're looking for people who are curious, technically sharp, and excited about the role integrations play in the future of hospitality tech. If that sounds like you, we'd love to hear from you.

#LI-REMOTE

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

The Product Manager, HotStats is responsible for executing against the HotStats product roadmap, contributing to the delivery of a world-class financial benchmarking platform within the broader Duetto ecosystem. Anchored in day-to-day feature development and cross-functional execution, this role applies established product management practices — including AI-assisted workflows — to build and ship high-quality product increments that serve hotel owners, operators, and investors. The Product Manager operates within defined frameworks and priorities set by senior product leadership, actively leveraging AI tools to accelerate execution and surface insights, while developing functional skills and deepening domain expertise in hospitality financial analytics as a foundation for career growth.

3. Key Responsibilities

• Manage the HotStats product backlog using AI-assisted drafting tools to write user stories, define acceptance criteria, and maintain prioritization in alignment with roadmap direction set by product leadership.
• Contribute to quarterly roadmap planning by using AI tools to synthesize customer feedback, support trends, and usage data into structured feature recommendations for senior review.
• Execute Scrum ceremonies including sprint planning, backlog grooming, and retrospectives in close partnership with the HotStats engineering team to support consistent, quality delivery.
• Analyze customer feedback, product usage metrics, and competitive signals using AI-powered analytics platforms to accelerate insight generation and inform feature iteration.
• Build relationships with key internal stakeholders across Engineering, Customer Success, and Sales to coordinate feature delivery, communicate release timelines, and support go-to-market activities.
• Document product decisions, feature specifications, and release notes through AI-assisted workflows, applying editorial judgment to ensure accuracy and alignment with product intent.
• Investigate customer-reported issues and product gaps, triaging and escalating appropriately in partnership with Engineering and Customer Success.
• Track key product performance metrics and contribute to reporting on feature adoption, data quality, and platform health using AI-generated reporting tools to reduce manual effort.
• Implement product management practices and processes as directed by senior leadership, contributing to shared AI workflow documentation for the broader product team.
• Perform other related duties as needed to support team and company priorities.

4. Qualifications

Required:

• 2–4 years of experience in Product Management or a related discipline (e.g., business analysis, product operations, or program management)
• Demonstrated ability to write clear user stories, manage a product backlog, and work effectively within Agile/Scrum delivery processes
• Familiarity with data-driven decision making — comfortable working with usage metrics, customer feedback, and product analytics to inform priorities
• Strong written and verbal communication skills with the ability to collaborate across Engineering, Customer Success, and Sales teams
• Working familiarity with AI tools (e.g., Claude, ChatGPT, Notion AI, or equivalent) as productivity tools for drafting, synthesis, or analysis — and a demonstrated willingness to build AI-assisted workflows into day-to-day work
• Ability to operate effectively within defined frameworks, manage competing tasks, and escalate appropriately when needed

Preferred:

• Specialized skills, knowledge, or experience within the Hospitality technology industry
• Experience with or exposure to financial analytics, business intelligence platforms, or data visualization tools
• Familiarity with hotel financial performance concepts, including P&L structures or benchmarking methodologies
• Experience using AI tools specifically within a product management context — prompt design, feedback synthesis, or spec generation
• Experience working on a recently acquired product or within a high-growth SaaS environment

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

The Vice President, Data Science is responsible for setting the vision and leading execution as Duetto evolves from heuristic-based approaches to ML-powered forecasting, pricing, and decisioning. This role exists to build a world-class team, establish a durable science practice, and deliver measurable outcomes through tight partnership with the Apps and Platform organizations to ultimately drive agentic workflows that help operators run a better business.

3. Key Responsibilities

• Builds the intelligence engine (algorithms, models, and insights) that powers Duetto’s industry-leading RP-OS and creates significant value for customers.
• Leads the vision for the long-term opportunities to leverage data, ML, and AI to create value.
• Sets a multi-year data science strategy that balances high-uncertainty research with the pragmatic delivery of the RP-OS roadmap.
• Visions the evolution toward agentic workflows, providing the technical blueprint for moving from fragmented, manual decisions to unified, intelligent automation.
• Leads  and continually raises the bar for a high-performing organization across Data Science Product Management, Analytics, ML Platform, and R&D to drive professional excellence.
• Builds the business case and allocates resources and departmental budget effectively, making strategic tradeoffs between model performance, system latency, and operational costs.
• Influences peers in Engineering and Product to ensure data science capabilities are integrated into intuitive UX and scalable platform patterns.
• Capitalizes on scientific research—including causal methods and optimization—to improve forecasting accuracy and pricing integrity.
• Presides over a rigorous research culture that prioritizes reproducibility, global scale evaluation, and "decision-grade" product analytics.
• Secures the platform’s reputation by establishing "Responsible AI" guardrails, ensuring all models meet high standards for auditability, transparency, and data governance.
• Achieves long-term strategic OKRs that redefine Duetto’s competitive position as the intelligence leader in hospitality technology.
• Communicates the vision and execution with wider organization, the executive leadership team and board of directors.
• Perform other related duties as needed to support team and company priorities.
  
  

4. Qualifications

Required:

• 12+ years of professional experience, including 5+ years of data science and product leadership, and operating production-grade data science organizations.
• Track record of delivering business outcomes from innovative, data science-driven product development.
• Proven expertise in managing the "model lifecycle" within high-scale SaaS environments, including specific focus on latency, cost, and data quality constraints.
• Deep technical judgment in causal methods, forecasting, pricing optimization, and experimentation in real-world commercial settings.
• Experience building or partnering on ML Platforms (MLOps) including monitoring, deployment modes, and CI/CD for ML.
• Exceptional leadership skills with a track record of hiring, developing, and high-grading technical talent across multiple sub-functions.

Preferred:

• Advanced degree in computer science, operations research, or similar analytical area.
  Specialized skills, knowledge, or experience within the Hospitality technology industry, specifically revenue management.
• Experience scaling ML across many "tenants" with heterogeneous data behavior (e.g., hierarchical or per-entity modeling).
• Experience operating in privacy/security-constrained environments or regulated decision-intelligence systems.