About the Team

We're looking to grow our Voice Ordering Live Operations team by leaps & bounds. Join DoorDash as a Voice Ordering Accessibility Representative to become an expert in supporting the needs of DoorDash's thousands of partner Merchants and customers. You'll be part of an exciting team designed to take ordering food to the next level. Representatives will report to the Voice Ordering Team Supervisor.

About the Role

Note: We are a 24 hour/365 day operation. Due to this need, employees must have flexibility to work varying schedules. An employee will be assigned a schedule that may include evenings, overnight, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.

Due to PCI/DSS compliance, this role requires you to work full time from our Tempe, Arizona office and has strict policies on cell phone usage.

You’re excited about this opportunity because you will…

• Support inbound live order calls for DoorDash's partner Merchants and customers.
• Develop expertise in how DoorDash uses its processes & system to promote positive outcomes.
• Operate with a willingness to grow with a diverse team that has a passion for what we do & the impact we are making toward this industry.
• Go above & beyond to create the best ordering experience for our accessibility needs customers, including but not limited to our visually impaired customers.
• Assist our accessibility needs customers with accurate order placement and local restaurant recommendations. 
• Securely update important account information for our accessibility needs customers, including emails and credit card information.
• Provide feedback and share your ideas on how DoorDash can better the ordering customer experience.

We’re excited about you because…

• 1-2 years of customer service experience via phone, email, or chat, open to customer-facing experience as well.
• You have strong written & verbal communication skills including top-notch grammar, spelling & punctuation.
• You are customer-obsessed & love helping others.
• You work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
• You remain calm under pressure! You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations and can determine when to escalate, and when to resolve.
• You have experience offering customers products or services that best meet their needs.
• You are within a commutable distance to our Tempe, AZ office.
• You are comfortable working in a PCI/DSS environment

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Emerging Markets team promotes growth in local economies by building meaningful partnerships with merchants across underdeveloped, high-opportunity markets. We focus on T4–T5 geographies—one of DoorDash’s highest company priorities, representing over 40% of remaining restaurant opportunities as we expand beyond core cities and suburbs. Our team creates first connections with SMB restaurants and retailers, helping them grow and monetize through on-demand delivery.

About the Role

We are looking for a motivated Account Executive (EMAE)  to join our Emerging Markets org. As an Account Executive, you will be responsible for owning the full sales cycle and bringing high-potential SMB merchants in emerging markets onto the DoorDash platform. This role is fast-paced, highly outbound, and quota-carrying. You will manage a dedicated lead list of ~225 merchants, spend the majority of your day cold calling, and drive a structured, repeatable process to pitch, consult, and close new partners on our platform.

You will report to an Inside Sales Manager who is committed to your success, offering ongoing coaching, development, and pathways for growth. We expect this role to be flexible, with some time in office and some time remote. You will need the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities.

You’re excited about this opportunity because you will…

• Transform how small and mid-size merchants in emerging markets grow using DoorDash’s platform
• Manage a high-volume, outbound-led workflow, including extensive daily cold calling
• Work a structured pipeline of ~225 assigned leads and own a quarterly sales quota
• Creatively engage merchants and build trusted relationships across lower-density geographies
• Master sales tools and outreach channels to drive lead conversion
• Operate in a fast-paced environment with clear daily and weekly activity expectations
• Participate in Prep Kitchen, DoorDash’s structured inside-sales training program
• Grow your sales career through continuous coaching and performance development

We’re excited about you because…

• You have at least 1+ years of outbound sales experience, ideally in a short-cycle environment
• You have proven experience running full sales cycles from prospecting → discovery → pitch → close
• You have demonstrated success in high-volume outreach and pipeline generation
• You have strong cold-calling skills and comfort working under pressure
• You have excellent communication skills (written and verbal)
• You consistently hit or exceeded sales targets
• You embody DoorDash’s Core Values and thrive in a fast-paced environment
• You have a coachable mindset — you welcome feedback, learn fast, and adapt with ease

Nice-to-Have-Skills:  

• Experience in sales, customer service, hospitality, or restaurant environments 
• Prior outbound cold calling experience with activity-based KPIs 
• Exposure to the on-demand delivery, logistics, or restaurant-tech ecosystem
• Multilingual skills to support diverse merchant audiences

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Inside Account Development is an organization motivated to ensure the retention, satisfaction, and growth of our SMB Partner base. We’re a team composed of sales representatives and solutions professionals predominantly located in the Phoenix, AZ and surrounding areas. If you're looking for a challenge, appreciate a strong culture that values collaboration and are motivated to put our Partners first, apply!

About the Role

We’re looking for a motivated Growth Executive who will be focused on securing revenue growth for both our existing merchants and DoorDash. This Growth Executive will work to upsell incremental products and services to our existing merchants to help their businesses accelerate to new levels. In particular, Ads, Loyalty & Promotions. Reporting to one of our Inside Sales Managers, you will play an integral part in promoting DoorDash Ads, Loyalty & Promos through high-volume phone calls and emails.

We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You’re excited about this opportunity because you will…

• Transform the way businesses capture the attention and attract new consumers
• Connect and collaborate with our existing partners to understand their unique goals, priorities, and current challenges 
• Collaborate with our Inside Account Management Team in effort to achieve the goals of our Managed Partners 
• Activate additional products on the DoorDash platform to empower merchant partner growth
• Cultivate unique solutions through data and analytical tools
• Become a pro using email marketing automation tools to creatively engage partners
• Make a high volume of calls and emails to existing partners daily

We're excited about you because…

• You have 2+ years in a sales role focused on building relationships and closing deals 
• Have experience working with Franchise accounts (nice to have)
• You have 1+ years of experience in Outbound Sales being held to DTT minimums
• You are creative, motivated, and passionate about sales and have a dynamic personality
• You are comfortable working in a scaling startup environment and adapting quickly
• You value collaboration and find opportunities within change
• You are tech-savvy and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps)

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The VIPR Fraud Insights Team Lead manages a high-impact team of eight associates focused on mitigating large-scale fraud trends. As a TL, you guide and oversee investigations, coach associates, and ensure operational excellence while delivering actionable insights. You partner with key stakeholders, including Strategy & Operations, to drive containment and long-term solutions for emerging fraudulent behaviors. Your role balances hands-on investigative expertise with leadership responsibilities, ensuring the team delivers quality results efficiently.

About the Role

WORKING DAYS

VIPR operates Monday–Friday, 5 days a week, from 7:00 AM MST to 3:30 PM MST. In-office attendance is required bi-weekly on the first and third Thursdays of the month, with flexibility determined by business needs.

LINES OF BUSINESS (LOB)

The team supports Consumer (Cx), Dasher (Dx), and Merchant (Mx) workflows, allowing for cross-functional coverage and broad investigative impact.

You're excited about this opportunity because...

As the VIPR Team Lead, your day-to-day responsibilities include managing team capacity, distributing workload, and providing guidance on complex investigations. You act as the primary escalation point for operational or investigative issues, coach associates through challenging cases, and conduct root cause analyses to identify and mitigate operational inefficiencies.

You will leverage SQL and other analytical tools to review trends, join datasets, and validate investigative insights. Your responsibilities include overseeing the creation of containment solutions, queues, and process improvements while presenting findings to Strategy & Operations partners in forums such as the New Vectors Weekly. 

COACHING & DEVELOPMENT

You will provide ongoing mentorship and knowledge transfer to associates, hosting 1:1s, team meetings, and side-by-side training sessions. You ensure your team develops expertise, understands emerging trends, and consistently delivers accurate insights.

We’re excited about you because you have strong skills in…

• Fraud Subject Matter Expertise: A deep understanding of fraud patterns, tactics, and risks within operational ecosystems like DoorDash.
• Data Analysis & Interpretation: The ability to analyze datasets, interpret trends, and use SQL and spreadsheet tools to inform investigative and business decisions.
• Root Cause Analysis: A strong attention to detail and the ability to operate at the lowest level of detail to distinguish between short-term fixes and long-term solutions.
• People Leadership & Coaching: Experience developing associates through feedback, mentorship, and hands-on guidance while holding teams accountable to performance standards.
• Project & Operational Management: The ability to manage multiple initiatives simultaneously, balancing team capacity with operational priorities.
• Collaboration & Communication: Comfort partnering with cross-functional stakeholders, asking thoughtful questions, and clearly articulating findings, risks, and recommendations.
• Continuous Improvement: A mindset focused on ownership, accountability, and delivering high-quality insights while contributing to a positive team culture.

Required Qualifications

• 3+ years of experience in fraud, integrity operations, or another professional operations environment.
• 1+ years of operational leadership experience or experience managing complex systems or processes.
• Proficiency with Google Suite (Sheets, Docs, Gmail, Calendar).
• Proficiency with tools such as RWS, THQ, Sift, MINT, Slack, and Jira.
• Strong written and verbal communication skills.
• Proven ability to organize, prioritize, and manage multiple projects while balancing team bandwidth.
• Proficiency in SQL and data analysis, including reviewing associate work, troubleshooting queries, and validating insights.

Nice to Have

• Bachelor’s degree or equivalent practical experience.
• Advanced proficiency in Google Suite.
• Prior investigations experience (fraud, insurance, law enforcement, or similar).

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Associates work at the forefront of emerging fraud trends on the DoorDash platform. They operate at the lowest level of detail to recognize root causes of various methods and behavioral patterns which incur financial loss or reputational risk to the company. The insights from this work fuel conversations and action plans geared toward the detection, containment and prevention of fraud. This role will support an AI prompting initiative aimed at advancing fraud analysis and decision support through innovative use of artificial intelligence. The scope of work may expand as business and AI capabilities evolve.

About the Role

The Associate, Fraud Insights Operations analyzes significant fraud trends and new vectors. They collaborate with Strategy & Operations to understand fraud mechanisms, identify necessary long-term solutions, and implement interim containment measures while awaiting more comprehensive resolutions. This role also supports internal partners by providing data for various initiatives and helping them adapt to evolving fraud strategies.

We partner with many key stakeholders, including Strategy & Operations, to find new ways to combat fraudulent behavioral patterns. Long term solutions can take time and resources. VIPR finds and delivers containment solutions in the interim. 

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. The VIPR team operates Monday - Friday. In-office days are: first and third Thursdays of the month

You’re excited about this opportunity because you will…

• Training and Development: You will have the opportunity to receive training in root cause analysis and SQL functions.
• Subject Matter Expertise: You understand fraud, how it pertains to the DoorDash ecosystem and recognize, or seek to find new and uncommon fraud tactics. 
• Data Analysis and Interpretation: You know how to make data-driven decisions by gathering, analyzing, and interpreting data to provide insights and recommendations for business decisions that address large fraud trends. This requires a familiarity with various tools and technologies, including the creation of workbooks, scripting spreadsheet functions, and at minimum a basic understanding of SQL.
• Root Cause Analysis: You have a passion for catching important details that could cause problems later, operate at the lowest level of detail with a keen eye to understand and address problems at their foundation, and differentiate between patching and fixing problems.
• Project Management: You operate autonomously to own projects of medium complexity from start to finish, partnering with stakeholders to drive outcomes. These projects often impact processes, technology roadmaps, and other internal initiatives. You recognize risks and have a calculated bias for action. 
• Collaboration and Communication: Project oversight requires constant collaboration with cross-functional teams to understand business requirements and the impact of our work. You enjoy collaborating closely with teammates, sharing knowledge, and contributing to initiatives that improve fraud detection and response. You make room at the table and engage with key stakeholders at every level to understand both micro and macro level issues. 
• Continuous Improvement: Deliver high-quality insights to combat fraud, take accountability for your actions, own the outcomes, contribute to a positive team culture, and celebrate wins!
• AI Prompting & Decision Support: You are comfortable providing clear inputs and direction to AI tools to support analysis and decision-making. You use thoughtful prompts to explore problems, test ideas, and surface considerations that help inform next steps while applying human judgment to outcomes.

We're excited about you because… 

• 3+ years experience in fraud, finance, or other professional operations environment as an individual contributor or similar 
• Proficient in SQL, with the ability to independently write, modify, and execute queries from scratch on a daily basis (e.g., joins, aggregations, subqueries) to support fraud investigations.
• Google suite intermediate proficiency (sheets, docs, gmail, calendar)
• Organized and able to work independently with minimum supervision while owning projects
• Highly motivated by complex problems with a strong eye for detail and a knack for creative solutions
• Strong professional presence and communication skills, with the ability to clearly articulate findings, recommendations, and risks to partners at all levels.
• Ability to ask challenging questions professionally and collaboratively to uncover insights, clarify assumptions, and drive effective solutions.
• You can give effective instructions to AI tools to improve clarity and efficiency in your work, refining inputs and applying outputs critically to support operational goals.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Risk & Insurance team at DoorDash is responsible for all things corporate insurance at the company. We are a rapidly growing and exciting function that helps DoorDash manage risk and safety with a close lens on the company's bottom line. The team is divided into three separate subgroups: Actuarial, Claims Operations, and Risk Management & Mitigation. We are looking for forward thinkers excited to help build out this newly-formed team and match our ambitious cross-functional partners at DoorDash.

About the Role

We are seeking an experienced claims specialist who will be a member of DoorDash's Corporate Risk & Insurance function with the Finance & Strategy team. You will work with our insurance carrier partners and third-party claims administrators with a focus on auto insurance claims. You will help form a comprehensive strategy around claims handling at DoorDash. Prior insurance experience and an understanding of injury and property damage claims are required. 

You will report to the Insurance Claims Manager and work a hybrid schedule at our Tempe, AZ office.

During the onboarding period, which will last 4-6 weeks, you will work Monday to Friday and be required to come into the Tempe, AZ office 4-5 days a week.

Once you have completed the onboarding process, your regular work schedule will be Monday through Friday, with the possibility of working on a Saturday within our operating hours of 8 a.m. to 7 p.m. Additionally, you will be required to come into the Tempe, AZ office every Wednesday, with the potential of working in the office 2-3 days a week in the future, based on your performance.

You're excited about this opportunity because you will…

• Review loss reports and supporting materials for workers' compensation and occupational accidents.
• Addresses escalating incidents. This involves identifying potential issues, assessing the severity of the risk, and taking appropriate steps to mitigate the risk and prevent further escalation. It also means maintaining detailed records of the incident and following up with stakeholders to ensure that the issue has been resolved. 
• Contribute to process improvements and provide constructive input regularly.
• Partner with leadership to manage ongoing projects. This involves working closely with management to set project goals, establish timelines, and allocate resources.
• Enjoy a hybrid work schedule. 
• Enter accurate data in CRMs, G-Suite, and related tools.
• Manage multiple operating systems simultaneously.
• Maintain a high level of confidentiality and ensure that sensitive information is not disclosed to unauthorized parties. 

We're excited about you because…

• 1+ years of experience handling bodily injury claims 
• 2+ years of experience managing personal lines, commercial lines, or general liability claims.
• Experience working with or for a gig or sharing economy company
• Experience handling high-priority escalations and working promptly to provide resolutions
• Enthusiasm for Insurance
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

On the New Verticals team, our mission is to build the future of local commerce through expanding our product offerings on the DoorDash platform. Stationed regionally, this team owns new business development by creating deep partnerships with the most coveted local and regional merchants across the US in our Grocery, Convenience, Liquor, Retail, and Flower segments. 

You’ll lead the sales cycle and close partnerships with prospective merchants while promoting the DoorDash brand.

About the Role

We are looking for an Account Executive, Field Sales, to join our New Verticals team. This hybrid role combines primarily inside sales (about 70%) with targeted field-based selling (about 30%) to close high-priority deals. You’ll be responsible for identifying, pitching, and signing the best local and regional small- and mid-sized merchants (SMBs) onto DoorDash.

In this position, you will manage the full sales cycle—from prospecting through close—within a fast-paced, transactional environment. Most of your day will be spent in an office or home-office setting making high-volume outreach, engaging prospects creatively, and driving deals forward. When needed, you’ll step into the field to meet merchants face-to-face, build relationships, and finalize partnerships. Some travel, including occasional overnights or flights, will be required.

You will report to the Sales Manager for New Verticals and gain direct exposure to career development opportunities as the team continues to grow.

We expect this role to remain flexible, with a mix of in-office and remote work. You should be comfortable traveling for in-person collaboration—such as trainings, team offsites, and closing meetings—as business needs arise.

You’re excited about this opportunity because you will…

• Help transform the way stand-alone liquor stores monetize through our on-demand delivery service.
• Create a great first impression with merchants and build a pipeline of qualified leads.
• Lead the full sales cycle while closing transactions to attain new business from small to mid-sized merchants.
• Master email marketing automation tools to creatively engage prospects.
• Make a high volume of cold calls (80+) and emails to prospects daily.
• Spend time prospecting and closing deals in the field in person, up to 30% of the time.

We’re excited about you because…

• You have 3-4 years of experience working in a high volume inside sales environment.
• You have experience in Small - Medium (SMB) business to business sales.
• You have managed a full sales cycle and have been in a closing or lead generation sales role.
• You are genuinely curious about people, local businesses, and technology.
• You have a dynamic personality with a customer-focused mindset.
• You are creative, persistent, and passionate about sales.
• You can navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps).

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Outbound Account Executive team fuels DoorDash’s growth by building meaningful partnerships with local and regional restaurants across the country. Stationed locally, this team focuses on helping small and mid-size businesses grow by introducing them to DoorDash’s platform and merchant solutions. Our teams operate in a fast-paced, metrics-driven environment and work closely together to develop the next generation of DoorDash sales talent.

About the Role

We are looking for an Account Executive (AE) to join our Regional Sales team. As an Account Executive, you are responsible for bringing on the best local and regional small and mid-size merchants (SMB) onto DoorDash. You will own the complete sales process from start to finish while operating in a transactional deal cycle, leading the full sales cycle from prospecting to closing deals. In this role, you will creatively engage with prospects while achieving metrics. 

You will report to the Inside Sales Manager, where you'll have direct access to grow your career to the next level. We expect this role to be flexible, with some time in office and some time remote. You will need the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities.

You’re excited about this opportunity because you will…

• Help transform the way restaurants monetize through on-demand delivery service
• Create a great first impression with merchants to build a pipeline of qualified leads
• Build strong first impressions with restaurant decision makers through high-volume outbound cold calling and creative outreach
• Manage a full sales cycle to attain new business from small to midsize merchants
• Succeed in a quota-carrying environment with daily and weekly metrics
• Grow your career to the next level

We’re excited about you because…

• You have at least 1+ years of outbound sales experience 
• You have experience with fast-paced, short sales cycle (closing deals within a few days)
• You have demonstrated success in high-volume outreach environments
• You have strong cold outreach experience and confidence handling objections
• You have a track record of achieving or exceeding targets
• You are interested in a long-term sales career, with potential to move into field sales or strategic sales
• You have experience in restaurants or hospitality (plus)
• You are multilingual (plus)

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Emerging Markets team promotes growth in local economies by building meaningful partnerships with merchants across underdeveloped, high-opportunity markets. We focus on T4–T5 geographies—one of DoorDash’s highest company priorities, representing over 40% of remaining restaurant opportunities as we expand beyond core cities and suburbs. Our team creates first connections with SMB restaurants and retailers, helping them grow and monetize through on-demand delivery.

This is a field sales opportunity with extensive travel within the region. You will need to live by or in proximity to a major airport.

About the Role

As a Growth Merchant Lead (GML), you will play a pivotal role in expanding DoorDash’s footprint by opening new markets and bringing new restaurant partnerships onto the platform. You will own a high-velocity, in-person sales cycle and spend the majority of your time developing Tier 4-5 (“emerging”) markets – some of DoorDash’s largest remaining areas of opportunity. This role requires extensive travel (70%+) and is ideal for someone who is energized by building new markets from the ground up and influencing market growth directly.

You’ll report to a Regional Sales Manager for the region and work cross-functionally with teams across the business. You’ll join a culture that prioritizes learning, ownership, and career development, with direct access to the support and resources you need to grow to the next level.

This is a field sales role with extensive travel within the region. You will spend most of your time traveling in the region meeting with merchants, with some time working remotely. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You're excited about this opportunity because you will…

• Expand DoorDash’s presence by traveling to emerging markets and developing new restaurant partnerships. 
• Lead end-to-end, in-person sales cycles– prospecting, pitching, negotiating, and closing. 
• Sell business owners on DoorDash’s value and secure revenue-share agreements. 
• Consistently execute high-volume field activity and close deals within days. 
• Build scalable approaches and playbooks to accelerate market expansion. 
• Shape DoorDash’s expansion strategy in rural economies.
• Have an outsized impact on growth in high-priority markets. 

We're excited about you because…

• You have 4+ years of in-person, outside B2B sales experience (field experience is required) 
• You have proven success running short, high-velocity, full sales cycles – including same-day closes.
• You have strong prospecting, hunting, and negotiation skills. 
• You are energized by extensive travel – spending 70%+ of your time in the field, including overnight travel inside and outside of your home state. 
• You are entrepreneurial, adaptable, and motivated building and scaling new markets.
• You have demonstrated success operating autonomously and thrive in environments where you will create the playbook, not follow one.
• You are comfortable using Salesforce, Google Workspace, and sales productivity tools. 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

We’re looking for motivated individuals to help manage robots on public roads and provide valuable feedback to team leads for system improvements. This may include some public road testing and staying flexible with other tasks as needed. You’ll report to the shift lead and play a key role in keeping operations running smoothly.

Shift: This role requires flexible hours/days, ranging from 6AM to 11 PM, Monday through Sunday.

You’re excited about this opportunity because you will…

• Foster a culture of safety, inclusivity, and open communication within the team.
• Become proficient in the software used for Remote Assistance operations.
• Support robots by using our remote system to efficiently address their needs.
• Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency
• Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.

We’re excited about you because…

• 2+ years of autonomous and/or robotics operations background experience.
• Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar
• Ability to communicate via Slack clearly and effectively, both in writing and verbally.
• Self-motivated, quick to learn, and able to perform well under pressure.
• Well-organized and attentive to detail.
• Foster a strong safety culture by ensuring operations are safe and efficient.
• Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Marketplace Quality team is responsible for identifying, investigating, and mitigating negative behavior that impacts overall delivery quality. The team conducts investigations, adjudications, and deep-dive analysis across a range of quality concerns affecting our community, including identity verification, contract violations, never delivered claims, and fraud. Our goal is to enforce quality standards on the platform and ensure a safe, consistent, and high-quality experience for consumers, dashers, and merchants.

About the Role

As an Associate on DoorDash’s Marketplace Quality team, you will play a key role in creating, maintaining, and evolving content, resources, and processes that support Trust & Safety initiatives. You will combine strong content creation skills with project execution to translate complex policies, workflows, and findings into clear, actionable materials for internal teams and stakeholders.

You will partner closely with cross-functional teams including Product, Operations, Quality Assurance, Support, and Legal to ensure Marketplace Quality resources are accurate, up to date, and aligned with business goals. Your work will help improve the Dasher experience, reduce process inefficiencies, and support operational consistency through well-structured documentation, playbooks, and communications.

You are detail-oriented and comfortable zooming out to craft high-level narratives for leadership while also producing precise, tactical content for day-to-day use. You leverage data and insights to inform what content is created, how it is prioritized, and how it evolves over time. You are reliable in executing deliverables on time and thrive in a fast-paced, cross-functional environment.

You will report to the Manager of Marketplace Quality Programs within the Trust & Safety organization. This role requires an in-office presence at the DoorDash corporate office in Tempe, AZ, with residency within a 50-mile commute.

You’re excited about this opportunity because you will…

• Develop deep expertise in DoorDash Marketplace Quality processes and translate them into clear, structured, and scalable content
  
• Create and maintain documentation, playbooks, process guides, and internal resources that support Marketplace Quality initiatives
• Partner with internal teams to ensure content reflects upstream and downstream impacts across workflows
• Develop subject matter expertise in Identity Verification workflows and related problem spaces, and communicate best practices through written materials
• Support high-impact projects by defining goals, documenting outcomes, and communicating progress to leadership and partners
• Own content-related workstreams within larger initiatives, ensuring accuracy, consistency, and usability
• Contribute to or independently drive initiatives end-to-end, with a strong emphasis on knowledge sharing and enablement
  

We’re excited about you because…

• You have experience supporting or leading projects with a strong focus on documentation, communication, or content creation
  
• You can work autonomously while collaborating effectively with cross-functional partners
• You are comfortable presenting information and narratives to leadership audiences
• You have experience using tools such as Salesforce and Google Sheets to support content or operational workflows
• You have some experience working with data or insights to inform decisions and storytelling
• You have worked in Fraud, Risk, Legal, or Trust & Safety environments and can communicate complex concepts clearly
• You have experience collecting, organizing, analyzing, and communicating insights through written or visual content
• You embrace AI tools in your day-to-day work to increase efficiency, support decision-making, and streamline team processes.

About the Team

DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

As an Operations Specialist in Autonomy Tech Support at DoorDash Labs, you will ensure the successful daily operations of the robot fleet and guide communication between Operations and Engineering teams to track and resolve field operations issues. You will report into the Operations Manager, Autonomy Tech Support and you will be 100% in-office and will require early and late shifts and shifts including weekends.

You’re excited about this opportunity because you will…

• Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing
• Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps
• Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps
• Use trend analysis to report and triage anomalies, bugs and faults with necessary information to facilitate accurate Engineering investigation and resolution
• Create resolution steps documentation and maintain knowledge base

We’re excited about you because…

• Comfortable with Linux command line, GitHub, Jira, and Service software
• Experience debugging and troubleshooting complex technical problems
• Prior experience with autonomous vehicles and/or robotics
• Willing to work flexible hours including weekends
• You are genuinely curious about how things work (or why they don’t) 
  
  

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Emerging Markets team promotes growth in local economies by building meaningful partnerships with merchants across underdeveloped, high-opportunity markets. We focus on T4–T5 geographies—one of DoorDash’s highest company priorities, representing over 40% of remaining restaurant opportunities as we expand beyond core cities and suburbs. Our team creates first connections with SMB restaurants and retailers, helping them grow and monetize through on-demand delivery.

This is a field sales opportunity with extensive travel within the region. You will need to live by or in proximity to a major airport.

About the Role

As a Growth Merchant Lead (GML), you will play a pivotal role in expanding DoorDash’s footprint by opening new markets and bringing new restaurant partnerships onto the platform. You will own a high-velocity, in-person sales cycle and spend the majority of your time developing Tier 4-5 (“emerging”) markets – some of DoorDash’s largest remaining areas of opportunity. This role requires extensive travel (70%+) and is ideal for someone who is energized by building new markets from the ground up and influencing market growth directly.

You’ll report to a Regional Sales Manager for the region and work cross-functionally with teams across the business. You’ll join a culture that prioritizes learning, ownership, and career development, with direct access to the support and resources you need to grow to the next level.

This is a field sales role with extensive travel within the region. You will spend most of your time traveling in the region meeting with merchants, with some time working remotely. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You're excited about this opportunity because you will…

• Expand DoorDash’s presence by traveling to emerging markets and developing new restaurant partnerships. 
• Lead end-to-end, in-person sales cycles– prospecting, pitching, negotiating, and closing. 
• Sell business owners on DoorDash’s value and secure revenue-share agreements. 
• Consistently execute high-volume field activity and close deals within days. 
• Build scalable approaches and playbooks to accelerate market expansion. 
• Shape DoorDash’s expansion strategy in rural economies.
• Have an outsized impact on growth in high-priority markets. 

We're excited about you because…

• You have 4+ years of in-person, outside B2B sales experience (field experience is required) 
• You have proven success running short, high-velocity, full sales cycles – including same-day closes.
• You have strong prospecting, hunting, and negotiation skills. 
• You are energized by extensive travel – spending 70%+ of your time in the field, including overnight travel inside and outside of your home state. 
• You are entrepreneurial, adaptable, and motivated building and scaling new markets.
• You have demonstrated success operating autonomously and thrive in environments where you will create the playbook, not follow one.
• You are comfortable using Salesforce, Google Workspace, and sales productivity tools. 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Emerging Markets team promotes growth in local economies by building meaningful partnerships with merchants across underdeveloped, high-opportunity markets. We focus on T4–T5 geographies—one of DoorDash’s highest company priorities, representing over 40% of remaining restaurant opportunities as we expand beyond core cities and suburbs. Our team creates first connections with SMB restaurants and retailers, helping them grow and monetize through on-demand delivery.

This is a field sales opportunity with extensive travel within the region. You will need to live by or in proximity to a major airport.

About the Role

As a Growth Merchant Lead (GML), you will play a pivotal role in expanding DoorDash’s footprint by opening new markets and bringing new restaurant partnerships onto the platform. You will own a high-velocity, in-person sales cycle and spend the majority of your time developing Tier 4-5 (“emerging”) markets – some of DoorDash’s largest remaining areas of opportunity. This role requires extensive travel (70%+) and is ideal for someone who is energized by building new markets from the ground up and influencing market growth directly.

You’ll report to a Regional Sales Manager for the region and work cross-functionally with teams across the business. You’ll join a culture that prioritizes learning, ownership, and career development, with direct access to the support and resources you need to grow to the next level.

This is a field sales role with extensive travel within the region. You will spend most of your time traveling in the region meeting with merchants, with some time working remotely. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You're excited about this opportunity because you will…

• Expand DoorDash’s presence by traveling to emerging markets and developing new restaurant partnerships. 
• Lead end-to-end, in-person sales cycles– prospecting, pitching, negotiating, and closing. 
• Sell business owners on DoorDash’s value and secure revenue-share agreements. 
• Consistently execute high-volume field activity and close deals within days. 
• Build scalable approaches and playbooks to accelerate market expansion. 
• Shape DoorDash’s expansion strategy in rural economies.
• Have an outsized impact on growth in high-priority markets. 

We're excited about you because…

• You have 4+ years of in-person, outside B2B sales experience (field experience is required) 
• You have proven success running short, high-velocity, full sales cycles – including same-day closes.
• You have strong prospecting, hunting, and negotiation skills. 
• You are energized by extensive travel – spending 70%+ of your time in the field, including overnight travel inside and outside of your home state. 
• You are entrepreneurial, adaptable, and motivated building and scaling new markets.
• You have demonstrated success operating autonomously and thrive in environments where you will create the playbook, not follow one.
• You are comfortable using Salesforce, Google Workspace, and sales productivity tools. 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

As one of DoorDash’s core Support Operations teams, Specialty Support Operations is a highly specialized and tactical team, tasked with ensuring that when there are bumps in the last mile, there’s always someone there to help make things right. 

About the Role

As a Supervisor on our Specialty Support Operations, you will oversee a team of trained support staff. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day-to-day operations of an expanding company while maintaining and improving on bold quality and speed metrics for your team.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe, and the employee must live within a commutable distance of 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.

You’re excited about this opportunity because you will…

• Lead a team of 15-18 full-time employees who are focused on supporting Customers, Dashers, and Merchants with their escalated inquiries.
• Improve our internal tools and offshore agents to provide high-quality support
• Establish and manage your team to individual and team goals and objectives
• Coordinate daily workflow within the team and adjust resources to meet service-level agreements with the business
• Create, distribute, and present impactful reports on performance
• Opportunity to have a positive impact on your line of business

We’re excited about you because…

• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
• You increase results and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
• You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
• You are an owner, always looking for opportunities to better your work product
• You thrive working in a fast-paced, ever-changing environment with the ability to learn and implement new processes efficiently
• You are comfortable making tough decisions that balance the trade-off between quality and quantity
• You have a Bachelor’s degree or equivalent experience
• You have 2+ years or more of people management or team lead experience
• You have a mind and talent for process improvementYou have experience in pulling data and using data to influence your decisions
• You have knowledge of Salesforce, Sigma, and Google Suite
• You are comfortable working a hybrid model, with some in-office days and some remote days
• You have experience in the tech, contact centers, restaurant, or logistics industries (preferred)
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)

About the Team

The Strategic Inside Sales team drives DoorDash’s growth by acquiring and expanding partnerships with high-impact restaurant brands across key markets. The team focuses on more complex, higher-value opportunities, working with local and regional operators whose scale meaningfully shapes the marketplace. Through disciplined execution and a consultative approach, Strategic Inside Sales drives marketplace expansion by connecting high-impact restaurant partners to DoorDash’s platform and solutions.

About the Role

As a Strategic Account Executive (SAE), you will focus on acquiring high-value restaurant partners in DoorDash’s most strategic markets. You’ll own a high-velocity, transactional sales cycle — prospecting, qualifying, pitching, and closing new merchants while building strong initial relationships that set the foundation for long-term partnerships.

In this role, you’ll have the autonomy to manage your day, prioritize opportunities, and drive results against clear targets. You’ll play a direct role in expanding DoorDash’s merchant ecosystem by signing top-performing local and multi-regional restaurant brands and helping them successfully join the platform.

We expect this role to be flexible, with a mix of remote and in-office work. You will need the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities.

You’re excited about this opportunity because you will…

• Own higher-value new business acquisition: Manage a high-velocity sales pipeline focused on more complex, higher-impact restaurant partners
• Run full-cycle inside sales motions: Lead deals from prospecting and discovery through close, adapting your approach based on merchant needs
• Navigate nuanced sales conversations: Engage multi-location and strategically important restaurant brands with confidence and credibility
• Drive disciplined outbound execution: Maintain strong activity levels across calls, emails, and follow-ups while prioritizing the highest-impact opportunities
• Leverage sales technology effectively: Use CRM, sequencing, and automation tools to manage pipeline, track progress, and improve conversion
• Continuously improve your craft: Test messaging, refine talk tracks, and share learnings to improve performance across the team
• Represent DoorDash at a high standard: Deliver a strong merchant experience that reflects DoorDash’s value and sets the tone for long-term partnerships

We’re excited about you because you have…

• 3+ years of experience in inside sales or B2B sales, including success in a closing role
• Proven ability to consistently meet or exceed quota in a high-volume, transactional sales environment
• Experience managing more complex deals, including multi-location or higher-value SMB customers
• Strong discovery, objection-handling, and closing skills
• High level of ownership and comfort managing priorities independently
• Data-driven mindset with experience using CRM and sales tools (Salesforce, Outreach, Sales Navigator, etc.)
• Curiosity about local businesses, technology, and how platforms drive growth

Applications for this position are accepted on an ongoing basis

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Inside Account Development is an organization motivated to ensure the retention, satisfaction, and growth of our SMB Partner base. We’re a team composed of sales representatives and solutions professionals predominantly located in the Phoenix, AZ and surrounding areas. If you're looking for a challenge, appreciate a strong culture that values collaboration and are motivated to put our Partners first, apply!

About the Role

We’re looking for a motivated Growth Executive who will be focused on securing revenue growth for both our existing merchants and DoorDash. This Growth Executive will work to upsell incremental products and services to our existing merchants to help their businesses accelerate to new levels. In particular, Ads, Loyalty & Promotions. Reporting to one of our Inside Sales Managers, you will play an integral part in promoting DoorDash Ads, Loyalty & Promos through high-volume phone calls and emails.

We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You’re excited about this opportunity because you will…

• Transform the way businesses capture the attention and attract new consumers
• Connect and collaborate with our existing partners to understand their unique goals, priorities, and current challenges 
• Collaborate with our Inside Account Management Team in effort to achieve the goals of our Managed Partners 
• Activate additional products on the DoorDash platform to empower merchant partner growth
• Cultivate unique solutions through data and analytical tools
• Become a pro using email marketing automation tools to creatively engage partners
• Make a high volume of calls and emails to existing partners daily

We're excited about you because…

• You have 2+ years in a sales role focused on building relationships and closing deals
• Have experience working with Franchise accounts (nice to have)
• You have 1+ years of experience in Outbound Sales being held to DTT minimums
• You are creative, motivated, and passionate about sales and have a dynamic personality
• You are comfortable working in a scaling startup environment and adapting quickly
• You value collaboration and find opportunities within change
• You are tech-savvy and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps)

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Inside Post-Sale team is focused on driving retention, satisfaction, and growth across our SMB merchant base. We partner closely with sales, onboarding, account management, and solutions teams to deliver meaningful impact for our merchants every day.

Based primarily in Phoenix, AZ, our team thrives in a high-energy, collaborative environment where we put Partners first, move quickly, and hold ourselves accountable to results. If you’re energized by developing people, building scalable processes, and driving measurable business impact, this is the team for you.

About the Role

As Manager, Inside Post-Sale, you will lead a high-performing team responsible for growing and retaining one of DoorDash’s most important merchant segments. You’ll own performance outcomes, coach and develop talent, and shape the strategies that power revenue growth and product adoption.

This role blends sales leadership, operational rigor, and cross-functional partnership — ideal for a leader who loves building teams and improving systems in a fast-scaling environment.

What You’ll Do

Lead with Impact

• Manage and develop a team of Inside Sales Executives focused on revenue growth, retention, and product adoption
• Set clear performance expectations and drive accountability to KPIs

Coach & Develop Talent

• Provide consistent coaching, feedback, and career development support
• Foster a culture of high performance, learning, and continuous improvement

Build & Scale

• Interview, hire, onboard, and ramp new team members
• Design and refine processes that improve efficiency and team effectiveness

Drive Strategy Through Data

• Analyze performance metrics and pipeline health to inform business decisions
• Identify trends and recommend strategic improvements to Sales and Operations leadership

Experiment & Optimize

• Pilot new outreach strategies, messaging, and workflows to unlock growth
• Champion operational improvements that enhance the merchant experience

Collaborate Cross-Functionally

• Partner with Strategy & Ops, Product, Marketing, and Support teams to ensure merchants have the tools and processes they need to succeed

We’re Excited About You Because

• You bring 4+ years of inside sales experience
• You have 2+ years of experience leading and developing sales professionals
• You have a track record of driving performance in a metrics-driven environment
• You’re comfortable navigating ambiguity and thrive in scaling organizations
• You’re analytical and use data to inform decisions
• You’re an authentic, grounded leader who builds trust quickly
• You’ve led cross-functional initiatives and can influence without direct authority
• You’re skilled in performance management and talent development

Nice to Have

• Experience with Salesforce (or comparable CRM platforms)
• Strong proficiency in Excel and Google Workspace
• Experience in SMB, marketplace, or tech-enabled services environments

About the Team

DoorDash Drive is looking for you to join as an Associate for our GTM implementation team supporting new verticals.

DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. The GTM team is focused on getting merchants launched quickly and efficiently, setting both parties up for long term success. The business line you’ll be supporting is fast-growing, fast-paced, and is obsessed with efficiency.

About the Role

You will help drive a cohesive launch strategy and execution playbook for one of our newest business lines. You will quickly become an expert about our product, operations, and Merchants. You will be on the forefront of expansion; building models, creating documents, and implementing processes to win deals, accelerate launches, and improve launch quality. You will perform comprehensive analysis and make insightful recommendations about our business strategy with the ultimate goal of helping DoorDash disrupt a new industry. 

You’re excited about this opportunity because you…

• Build – Bring structure to undefined opportunities by creating and implementing high-impact playbooks, models, processes, and tools that help us grow new business more quickly and effectively 
• Influence – Work cross-functionally with our Business Development, Logistics, and operations teams to rapidly scale new business
• Prioritize – Understand the needs of our partners, prioritize those needs by impact, assess tradeoffs, and design solutions to drive both speed and quality outcomes
• Analyze – Solve key problems with a data-driven, first-principles approach (identification, sizing, pricing, impact, root causing, trade offs) 

We’re excited about you because…

• Act with urgency and take ownership; you quickly jump on the most important issues and you are capable of driving multiple work streams simultaneously
• Have strong cross-functional skills and experience with projects spanning multiple teams
• You are organized and appreciate the importance of following process and thorough documentation
• Have previous experience working in eCommerce and/or logistics
• Are curious about the business and how things work; you ask great questions and are not afraid to challenge the status-quo

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store, for Dashers to deliver. We’re open early and close late - some sites even run 24/7!

Shifts: Morning, Day, Evening, Weekend, Part-Time 

About the Role

• Picking and Packing orders. Pick orders that come through the app, pack the order and hand off to Dashers.
• Inventory and Spoilage Management. Stock receivables and manage inventory, including shelf life.
• Warehouse Organization. Clean and organize the warehouse.
• Delight Customers. Ensuring substitutions are approved with the customer.

You’re excited about this opportunity because...

• Market Competitive pay (10pm-6am will receive a $2 increase in pay)
• AM/PM/Overnight shifts available
• Opportunity for pay increases twice a year based upon performance
• Paid time off (PTO) and sick leave
• Gym membership reimbursement (up to $75/month)
• Monthly DashPass subscription (including access to Lyft discounts for full-time employees)
• Health benefits starting Day 1 for full-time employees (Medical, Dental, & Vision)
• Employee Assistance Program
• Career advancement opportunities

We’re Excited About You Because…

• You’re reliable, positive, and team-oriented
  
• You have experience in grocery, food service, or warehouse operations
  
• You’re detail-oriented and passionate about fresh food quality and safety
  
• You can lift up to 50 lbs and work in refrigerated areas (with or without accommodation)
• You have a high school diploma or GED
• You're willing to complete a Food Handler's Certification upon hire

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC, and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey 

About the Team

Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash. Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence. We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step.

About the Role

We are looking for a Premium Onboarding Partner (POP) to partner with our highest value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Experience Operations team by providing our merchants with a direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You’re excited about this opportunity because you will…

• Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
• Work directly with Merchants daily, helping to ensure flawless onboarding experiences
• Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
• Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash’s service
• Prioritize and escalate issues in partnership with our teams
• Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
• Provide a best-in-class service experience to Merchants

We’re excited about you because…

• You’re Bilingual in English and Mandarin (required) 
• You have 2 years of experience with account management, customer support, hospitality or in related field
• Previous industry experience
• College degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
• Proficiency in excel (can perform complex functions)
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role--you love helping people
• You excel at building relationships
• You excel at determining prioritization

About the Team

The Outside Sales team has been the face of DoorDash to our merchant partners since our founding in 2013. We build deep, hyper-local relationships with the most sought-after SMB restaurants in each region. By sourcing and qualifying new merchants, the Sales Development team drives the top of the funnel for Outside Sales and fuels the growth of partnerships that strengthen restaurant operations, accelerate consumer demand, and improve DoorDash’s bottom line.

About the Role

We’re looking for a Sales Development Representative (SDR) who is energized by high-volume outreach, enjoys uncovering opportunities through conversation, and wants to build a career in sales. In this role, you will own the early stages of the sales process—prospecting, identifying decision makers, qualifying interest, and securing meetings for our field sellers across your assigned region.

You’ll engage SMB restaurant owners through high-volume outreach, using thoughtful messaging and targeted tactics to spark interest and qualify opportunities. You’ll manage and track prospects in Salesforce and Google tools to ensure a smooth handoff to the appropriate field seller, with occasional field exposure to deepen your understanding of the full sales cycle.

This role is ideal for someone who thrives in fast-paced conversations, brings discipline and creativity to their outreach, and is eager to build the foundation for a future full-cycle career within DoorDash’s Sales organization.

We expect this role to be flexible and will travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You're excited about this opportunity because you will…

• Identify, contact, and qualify the most important merchants and their decision makers in your market
• Conduct high-volume cold calling (65+ dials per day) and emailing to generate interest and secure qualified meetings
• Partner with field sellers to secure meetings that move the business forward
• Refine sales messaging, prospecting, qualifying, and closing techniques
• Build expertise in lead generation, consultative discovery, and storytelling
• Gain exposure to both inside and outside sales motions to broaden your skill set

We're excited about you because you have… 

• 1+ years experience in high-volume outbound cold calling
• A track record of exceeding daily, weekly, or monthly goals
• Exceptional written and verbal communication skills
• Proactivity in problem solving and comfort working autonomously
• Creative outreach tactics that open doors and spark conversation
• A talent for motivating potential partners to recognize the value DoorDash can bring to their business
• Experience navigating sales tools and internal tools (Salesforce, Google Apps)
• A willingness to learn quickly, adapt to change, and absorb feedback

Applications for this position are accepted on an ongoing basis

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation. We manage safety and security risk and provide value across the business through technology, and a people-first approach. Our team strives to always be in front and there for our people anytime, anywhere.

About the Role

We’re hiring a Manager, Global Operations Center (GOC) to help strengthen the operational integrity, capability, and continuous improvement of DoorDash’s 24/7 Global Operations Center. Reporting to the Head of Crisis Management, you will help ensure effective incident response, consistent execution, and scalable performance across a global, always-on operation. In this role, you act as a force multiplier across operations, training, reporting, and incident response - helping translate global security strategy into reliable, high-performing day-to-day execution. You will also own and evolve the platforms, tools, and processes that enable efficiency, reliability, and speed at scale, forming the backbone of an increasingly AI-enabled, data-driven resilience capability. This role will report into the Head of Global Safety and Security Operations.

You are excited about this opportunity because you will…

• Support 24/7 GOC Operations: Help ensure seamless, around-the-clock readiness for threat detection, risk assessment, and incident response across all shifts.
• Enable Incident Management Excellence: Support escalation frameworks and response quality for P0 and high-complexity incidents in close partnership with Risk Intelligence.
• Own Metrics, Reporting, and Improvement: Define success metrics, monitor service health, and drive continuous improvement in operational performance.
• Drive Efficiency and Automation: Identify, streamline, and automate high-volume or repetitive work to reduce analyst load and improve response speed.
• Lead Training and Capability Development: Build and maintain training programs, exercises, and assessments that continuously strengthen analyst and team lead capability.
• Strengthen Standards and SOPs: Partner with leadership to develop, maintain, and enforce SOPs, escalation models, and quality standards.
• Lead Strategic and Special Projects: Own initiatives such as tooling improvements, KPI dashboards, audits, and operational optimization from concept through delivery.
• Model Leadership Under Pressure: Demonstrate accountability, structured problem-solving, and calm execution during periods of elevated operational tempo.
  
  

We are excited about you because you bring…

• Operational and Crisis Management Experience: 5+ years of experience in operations, crisis management, security operations, or service delivery within high-tempo or 24/7 environments.
• Bias to Action: A proven ability to act with urgency, anticipate challenges, and implement practical solutions that drive measurable improvement.
• Leadership and People Enablement: Experience supporting or leading teams, coaching performance, and driving engagement in operational settings.
• Training and Program Execution Skills: Capability to design, deliver, and evaluate training programs, exercises, and continuous learning initiatives.
• Data-Driven Mindset: Strong comfort working with KPIs, dashboards, trend analysis, and performance improvement metrics.
• Cross-Functional Collaboration: Ability to partner effectively across technical and non-technical teams in complex organizations.
• Composure and Judgment: Calm, structured decision-making in time-sensitive or ambiguous operational scenarios.
• Education and Experience: Bachelor’s degree in a related field or equivalent professional or military experience.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The New Verticals Partner Integrations team is dedicated to our Merchant's success, working to build cutting-edge technology services that empower merchants to grow their businesses seamlessly. As DoorDash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with DoorDash.

About the Role

DoorDash is looking for someone who wants a challenge, likes interfacing with top partners, and is passionate about standardizing & scaling high growth products across our New Verticals business. You will serve as the Technical Account Manager for these integrations, gathering information from partners and helping them connect to our systems. You will be expected to get to the lowest level of detail to understand our products & processes, as well as to think strategically about growing this business & function. You will strategize with our cross-functional DoorDash teams to build & operate a world class integrations platform. This role will focus on third-party integrations, unlocking new selection and value-added features.

You’re excited about this opportunity because…

• You will own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders
• You will identify, resolve, and escalate day-to-day integration-related blockers
• You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement
• You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes  
• You will help shape the systems integrations roadmap in collaboration with other product and operations owners
• You will empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content

Your responsibilities in this role are…

• Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds.
• Collaborate closely with Merchants and Integrations partners to ensure a seamless onboarding experience and successful integration onto the DoorDash platform.
• Communicate effectively with both technical and non-technical stakeholders to provide guidance and support.
• Translate complex technical requirements into clear business solutions that align with our partner’s objectives.
• Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve. 

We’re excited about you because…

• You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.
• You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.
• You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.
• You are detail-oriented  – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.
• You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.
• You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You should be actively exploring and applying AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store, for Dashers to deliver. We’re open early and close late - some sites even run 24/7!

Shifts: Morning, Day, Evening, Weekend, Part-Time 

About Part-Time Variable Schedule Roles at DashMart

As a Variable Schedule Operations Associate, instead of a fixed weekly schedule, you largely pick up open shifts through our scheduling app. Shifts may open ahead of time or pop up at the last minute based on business needs. Schedules with available openings are posted weekly, and additional shifts may appear through shift swaps or peaks in demand. 

You will be expected to work at least one shift every four weeks for a minimum of four hours each shift. Variable Schedule Operations Associates will be scheduled for one shift a month to help meet this requirement. This will also be a key time to review any relevant changes in processes and company-provided tooling, and stay connected with the Site Leadership Team, including your supervisor. 

Reliability and communication are key — when you pick up a shift, we count on you to show up on time and complete each shift, while meeting performance expectations.

You’ll start with DashMart onboarding and initial training (one shift) and complete one 4-hour on-the-job training shift (must be completed within 14 days) to set you up for success, then you can begin choosing shifts based on business needs and your schedule.

About the Role

• Picking and Packing orders. Pick orders that come through the app, pack the order and hand it off to Dashers.
• Inventory and Spoilage Management. Stock receivables and manage inventory, including shelf life.
• Warehouse Organization. Clean and organize the warehouse.
• Delight Customers. Ensuring substitutions are approved by the customer.

You’re excited about this opportunity because...

• Market Competitive pay (10pm-6am will receive a $2/hour premium during these hours)
• AM/PM/Overnight shifts available
• Opportunity for pay increases twice a year based on performance
• Paid time off (PTO) and sick leave
• Wellness/gym membership reimbursement (up to $75/month)
• Monthly DashPass subscription (including access to Lyft discounts for full-time employees)
• Employee Assistance Program
• Career advancement opportunities
  
  

We’re Excited About You Because…

• You’re reliable, positive, and team-oriented
  
  
• You have experience in grocery, food service, or warehouse operations
  
  
• You’re detail-oriented and passionate about fresh food quality and safety
  
  
• You can lift up to 50 lbs and work in refrigerated areas (with or without accommodation)
  
  
• You have a high school diploma or GED
  
  
• You’re willing to complete a Food Handler’s Certification upon hire

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Note, individuals working as Variable Schedule Operations Associates at DashMart are ineligible to be Dashers during the course of their employment.   

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.

You’re excited about this opportunity because you will…

• Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
• Drive change management initiatives to ensure smooth transitions downstream and within your team.
• Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
• Lead efforts to improve and scale daily operations, making operations more efficient and effective.
• Oversee and run pilot projects within your team to test and implement new strategies.
• Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
• Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
• Provide input and contribute to the development of team strategies to drive success.
• Participate in and support organization-wide initiatives aimed at achieving overarching goals.
• Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.

We’re excited about you because…

• You leverage a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding 
• You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
• You enjoy diagnosing issues and developing creative approaches to solving challenges.
• You thrive in a fast-paced, demanding environment.
• You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
• You are good at prioritizing competing priorities and delegating work to your team members.
• A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
• Over 5 years of experience in operations, customer service, or other relevant fields.
• Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
• Experience with SQL or similar query languages to search internal databases.
• Proven track record of supporting teams in setting and achieving targets.
• Prior experience supporting direct reports with career growth and performance.
• Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Account Development team partners with merchants across the U.S. to unlock their full growth potential on DoorDash. Our mission is to give every merchant the tools to grow first-party sales, deliver standout guest experiences, and operate more efficiently. Backed by a powerful suite of products — including Drive On-Demand, Online Ordering, and more — we equip merchants to scale their business on their terms.

About the Role

We’re looking for driven sales professionals to join us as Associate Strategic Account Development Executives. This is a virtual-first, high-velocity sales role where you will introduce merchants to the DoorDash Commerce Platform, run product demos, and guide them through the full sales cycle—from initial outreach to signed agreement.

As part of this team, you’ll build deep product expertise, guide merchants through implementation requirements, and help them modernize their digital ordering experience. This team plays a critical role in scaling DoorDash’s next major product line.

You’ll report to a Strategic Account Development Manager and work primarily with the outbound Commerce Platform team.

This position is fully remote with minimal travel, and the majority of selling is done via cold outreach, outbound prospecting, and Zoom-based discovery and demos.

You’re excited about this opportunity because you will…

• Run a complete, fast-paced sales cycle, from cold outreach through signed contract and handoff to Implementation.
• Drive high-volume pipeline management across a large book of SMB accounts.
• Conduct virtual discovery, demos, and product recommendations tailored to merchant needs.
• Educate merchants on key components of the DoorDash Commerce Platform, including POS integrations, ordering channels, loyalty features, and data insights.
• Address technical and operational objections (e.g., integration capabilities, resource constraints, competing priorities).
• Act as a trusted advisor, helping merchants understand how Commerce Platform can grow revenue and improve operations.
• Partner with cross-functional teams—including Account Managers, Marketing, and Implementation—to ensure a smooth onboarding experience.
• Influence product adoption and play a key role in scaling DoorDash’s next major platform offering.

We’re excited about you because…

• You have 3+ years of closing experience in a high-velocity environment (less may qualify for President’s Club-level performers).
• You are a true hunter, with strong discovery skills and experience conducting outbound prospecting.
• You excel at explaining value propositions, handling objections, and guiding merchants through technical decision-making.
• You can manage a fast-paced pipeline and maintain exceptional organization across a high volume of active prospects.
• You’re comfortable selling SaaS solutions; restaurant tech experience is highly preferred.
• You demonstrate strong cross-functional communication and can collaborate with Account Managers and other stakeholders.
• You are proficient in: Salesforce, Zoom, Chorus, Outreach, Excel and data-driven storytelling
• You confidently lead client-facing conversations and navigate complex or multi-step negotiations.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Emerging Markets team promotes growth in local economies by building meaningful partnerships with merchants across underdeveloped, high-opportunity markets. We focus on T4–T5 geographies—one of DoorDash’s highest company priorities, representing over 40% of remaining restaurant opportunities as we expand beyond core cities and suburbs. Our team creates first connections with SMB restaurants and retailers, helping them grow and monetize through on-demand delivery.

This is a field sales opportunity with extensive travel within the region. You will need to live by or in proximity to a major airport.

About the Role

As a Growth Merchant Lead (GML), you will play a pivotal role in expanding DoorDash’s footprint by opening new markets and bringing new restaurant partnerships onto the platform. You will own a high-velocity, in-person sales cycle and spend the majority of your time developing Tier 4-5 (“emerging”) markets – some of DoorDash’s largest remaining areas of opportunity. This role requires extensive travel (70%+) and is ideal for someone who is energized by building new markets from the ground up and influencing market growth directly.

You’ll report to a Regional Sales Manager for the region and work cross-functionally with teams across the business. You’ll join a culture that prioritizes learning, ownership, and career development, with direct access to the support and resources you need to grow to the next level.

This is a field sales role with extensive travel within the region. You will spend most of your time traveling in the region meeting with merchants, with some time working remotely. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You're excited about this opportunity because you will…

• Expand DoorDash’s presence by traveling to emerging markets and developing new restaurant partnerships. 
• Lead end-to-end, in-person sales cycles– prospecting, pitching, negotiating, and closing. 
• Sell business owners on DoorDash’s value and secure revenue-share agreements. 
• Consistently execute high-volume field activity and close deals within days. 
• Build scalable approaches and playbooks to accelerate market expansion. 
• Shape DoorDash’s expansion strategy in rural economies.
• Have an outsized impact on growth in high-priority markets. 

We're excited about you because…

• You have 4+ years of in-person, outside B2B sales experience (field experience is required) 
• You have proven success running short, high-velocity, full sales cycles – including same-day closes.
• You have strong prospecting, hunting, and negotiation skills. 
• You are energized by extensive travel – spending 70%+ of your time in the field, including overnight travel inside and outside of your home state. 
• You are entrepreneurial, adaptable, and motivated building and scaling new markets.
• You have demonstrated success operating autonomously and thrive in environments where you will create the playbook, not follow one.
• You are comfortable using Salesforce, Google Workspace, and sales productivity tools. 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About our Organization

Our Merchant Experience Ops team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless experience to merchants on our platform. The New Verticals team sits within the Merchant Experience Organization and is one of DoorDash’s new exciting initiatives. As DoorDash grows to be a market leader in on-demand restaurant delivery, the opportunity is clear for new horizons and new products to expand our scope in the Retail space. 

About the Team

Our New Verticals Merchant Sentiment team ensures that when things go wrong in the last mile, there's always someone there to help. Our team creates and administers DoorDash's massive and expanding global network of support centers to provide the greatest customer experiences possible, with the ultimate goal of delivering an exceptional customer experience as efficiently and reliably as possible to our merchants.

This team  meticulously optimizes the Managed Merchant interface across all facets of the DoorDash platform. They handle everything from setting up essential account information like bank routing to helping merchants update and expand their inventory and ensure their POS integration system is operating effectively.. Additionally, they actively participate in quarterly business reviews to measure and enhance Managed Merchant revenue, ensuring continuous comprehensive support and improvement.

This role will be assigned a schedule that may include evenings and weekends. These schedules will be adjusted periodically to meet the needs of our business and our merchants.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs.

About the Role

We are searching for a Merchant Sentiment Specialist to work with our New Vertical Merchants, both managed and unmanaged, solving their most pressing challenges and creating opportunities to improve their overall experience as we continue to scale our last-mile logistics platform. 

This role will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.

As a Merchant Sentiment Specialist, you will partner with Account Owners (AO) to ensure overall Merchant success on the DoorDash platform through proactive and reactive contacts. This includes but is not limited to weekly syncs with your AO partners and recurring meetings with the Managed Merchants on your assigned roster. 

You will develop long-term relationships with our highest-value/volume Managed Merchants by providing excellent customer service, relationship management, and strategic problem solutions, such as partnering with AOs on suggesting promotions or expanding delivery radius when stores are underperforming and strategies for overall Managed Merchant health on the platform. 

You will serve as the main point of contact for Managed Merchants in your assigned roster in partnership with their internal DoorDash Account Owners. 

You will be analytical, have prior experience delivering efficient execution and communication, and be eager to solve our Managed Merchant’s most challenging problems. 

This position establishes DoorDash’s Managed Merchant support as a standout competitive differentiator in the industry, delivering a dedicated, high-quality, and meticulously detailed support experience explicitly tailored to our Managed Merchants.

You’re excited about this opportunity because you will…

• Collaborate with Account Owners weekly and troubleshoot support issues for Managed Merchants in your respective roster, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues.
• Take inbound contacts from Managed Merchants experiencing real-time—non-live order-related—issues ranging from account log-in support to changes of ownership and more.
• Build relationships with high revenue/volume Managed Merchant partners by being the primary contact and expert for their support operations. Including participation in quarterly business reviews and other regularly occurring meetings to align on overall Merchant health
• Promote retention and overall Managed Merchant success through service and proactive outreach via phone, email, or Zoom calls.
• Pilot different experiences from time to time to learn how we can invest in our highest value Managed Merchants
• Troubleshoot and resolve catalog and inventory issues within our internal bulk tools and Google Sheets.
• Prioritize and escalate issues in partnership with internal teams
• Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Managed Merchants
• Play a key role in improving Managed Merchant experience 

We’re excited about you because…

• You have  3+ years of experience in a high-volume support center, customer support, or other high-volume support-related field.
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with end users
• You are proficient with Salesforce (or other CRM software), and have the ability to view and interpret dashboards/data.
• Proficient with G Suite - including GSheets/Excel
• Experience with SQL/Mode is a plus
• Experience in a metric-driven support environment
• You excel at building cross-functional relationships and determining prioritization.
• You're creative and love identifying areas where we can improve the end-user experience.
• High School Diploma or GED required.
• Bachelor’s Degree preferred.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey