About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!

The Role

We’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues. The Customer Support Specialist will play a key role in maintaining our excellent company reputation for supporting and responding to customer needs.

Responsibilities

• Respond to e-mail support tickets promptly, providing support and information as required
• Investigate issues and assist the Support Development team in identifying bugs 
• Handle complex technical issues and maintain an accurate understanding of those issues
• Assist in updating our knowledge base in Zendesk as needed 
• Provide product usage guidance and best practices to customers
• Monitor customer feedback and suggest improvements to enhance the customer experience

Qualifications & Experience

• Experience with support ticketing software (Zendesk preferred)
• Excellent analytical and problem-solving skills
• Ability to explain complex ideas in a concise and simple way
• Excellent written and verbal English communication skills
• SaaS experience 

Details

• Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)
• Salary: $923.09 bi-weekly

The Application Process

We have 6 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Assignment
5. Panel/Final Interview
6. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

The Role

We are entering a highly aggressive new phase of organizational growth, scaling our commercial footprint to accelerate revenue generation. To support this trajectory and ensure our momentum is sustainable, we are expanding our Revenue Operations (RevOps) team. We need an operational architect to build the predictable, data-driven infrastructure required for our next stage of commercial success.

As the Sales Operations Manager, you will serve as the strategic and tactical engine for our sales vertical. Reporting directly to the Senior Revenue Operations Manager, you will transform manual, error-prone processes into automated, predictable, and measurable systems. You will own the optimization of our HubSpot CRM environment for Sales, manage complex monthly commissions, and provide the deep analytical support necessary for success.

Responsibilities

Sales Operations Execution

• Partner with the Senior Revenue Operations Manager to operationalize key GTM initiatives across the sales organization.

• Drive the execution of operational programs that improve sales productivity, pipeline management, and deal execution.

• Serve as a trusted operational partner to Sales leadership by ensuring processes, tools, and reporting support consistent execution.

• Manage the monthly commission cycle, extracting closed-won data from HubSpot and applying complex logic (accelerators, multipliers) to generate accurate payout statements.

Sales Reporting & Forecasting Support

• Support pipeline visibility and forecasting processes by maintaining reports and dashboards in HubSpot.

• Prepare insights and summaries that support weekly pipeline reviews, forecast discussions, and leadership reporting.

• Partner with RevOps analytics resources to ensure reporting accuracy and visibility into key sales metrics, i.e. show rates, close rates, cancellation rates, no show rates, etc

Data Quality & CRM Governance

• Help maintain strong CRM hygiene and operational discipline across the sales organization.

• Monitor pipeline updates, stage progression, and adherence to CRM best practices to support accurate reporting and forecasting.

• Assist in establishing operational standards and usage expectations for CRM and sales systems.

HubSpot Infrastructure & Automation

• Design complex conditional logic pathways in HubSpot to automate lead routing, deal stage progressions, and pipeline hygiene alerts.

• Implement strict data validation rules—adopting the "No data, no commission" philosophy—to ensure comprehensive organizational intelligence.

• Continuously audit automated processes to prevent "alert fatigue" and ensure maximum operational fluidity for the sales team.

Sales Tech Stack, Automation, & AI Enablement

• Help administer and optimize key GTM tools used within the sales organization.

• Identify opportunities to leverage automation and AI-enabled workflows to reduce manual work and improve operational efficiency across the sales organization.

• Stay current on emerging AI capabilities across the sales tech stack and recommend improvements that help the sales organization operate more efficiently.

Qualifications & Experience

• 3-5 years of demonstrated experience in Sales Operations, Revenue Operations, or a highly analytical commercial finance role.

• Bachelor’s degree in Business, Finance, Economics, or a related quantitative field.

• Expert-level proficiency in HubSpot CRM administration, including advanced workflow building, custom properties, and native dashboard engineering.

• Experience supporting sales forecasting, pipeline management, or territory planning.

• Experience managing cross-functional operational initiatives and projects.

• A proactive, rigorous approach to data governance and a fundamental intolerance for poor data quality.

• Experience working with modern GTM automation and AI tools such as Clay, Zapier, Gong AI, Outreach AI, or similar platforms is a strong plus.

Details

• Fully remote based in Latin America
• Salary: 40-50k USD

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 6 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Assignment
5. Panel/Final Interview
6. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

This employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit www.e-verify.gov.

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

The Role

We’re looking for a high-autonomy Application Security Engineer to help with full-stack security (edge + cloud + app); both defensive and offensive; of our global PaaS platform.

This is not a “ticket-driven” role. You are someone who:

• Identifies risks before they’re reported
• Prioritizes based on real-world impact
• Takes initiative to protect the platform and our customers

You will contribute to our security roadmap end-to-end, balancing platform availability, customer experience, and data protection across a globally distributed infrastructure.

Responsibilities

• Edge Governance & Traffic Analysis: Own the Cloudflare stack. Monitor traffic patterns to identify threats (DDoS, credential stuffing, scraping) and implement real-time countermeasures. You know how to mitigate a threat without shutting down a "big customer."
  Cloudflare Mastery: You don't just click toggles; you write Cloudflare Workers and custom WAF expressions to intercept sophisticated L7 attacks before they hit our origin.
• Vulnerability Ecosystem (Intigriti): Lead our 3rd-party researcher program. Triage and validate reports, ensuring we reward the first reporter and immediately implement "kills" at the source (e.g., via Cloudflare rules) to stop the noise.
  You are the bridge between external researchers and our internal dev teams. You move fast to validate, reward, and—most importantly—virtual-patch vulnerabilities at the edge while the permanent fix is escalated to the dev team.
• Offensive Strategy & Internal Pen-tests: Proactively identify weaknesses across our systems Design and execute targeted internal penetration tests. Focus on real-world attack paths. You will identify and escalate flawed business logic. Not checkbox testing. Partner with engineering teams to ensure fixes are implemented effectively. You see the gaps in how the product is designed and advocate for systemic fixes. 
• Application & Dependency Security: Monitor and respond to vulnerabilities in application dependencies and frameworks (e.g., reviewing alerts from tools like Dependabot and validating real impact). Evaluate real-world impact of supply chain risks (not all CVEs are equal). Work with engineering teams to prioritize and remediate issues effectively. Improve processes around dependency management and secure development practices
• Incident Response & Global Collaboration: Communicate clearly and effectively under pressure. Coordinate across time zones with SRE, Support, and Product teams. In a crisis, you act decisively but keep the right stakeholders informed. Investigate and respond to cloud-native security signals (e.g., AWS GuardDuty, unusual IAM or network activity)

Qualifications & Experience

• Experience with Cloudflare at scale (WAF, Workers, rate limiting, bot management)
• Experience with AWS security tooling (e.g., GuardDuty, IAM analysis, CloudTrail)
• Familiarity with dependency and supply chain security practices
• Familiarity with bug bounty platforms (e.g., Intigriti, HackerOne)
• Experience with vendor-approved security scanners and integrating them into workflows (e.g., SAST, DAST, dependency scanning)
• Familiarity with compliance automation tools (e.g., Vanta, Drata)
• Compliance Literacy: Knowledge of PCI DSS or SOC II frameworks. You understand how to translate technical security controls into audit-ready evidence.

Details

• Fully remote based in Mexico or Brazil
• Salary depending on experience and location

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 6 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Assignment
5. Panel/Final Interview
6. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!