About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!

The Role

Donorbox is seeking a Product Analyst to join our growing team. Reporting directly to the Group Product Manager, the person will be a key player in helping our product teams make data-driven decisions. The role’s primary focus will be on defining, implementing, and analyzing product metrics such as in-app events and conversion funnels. The person will also be responsible for ensuring the integrity and accuracy of our data collection, acting as a crucial link between our Product and Data departments. They will work closely with product managers and designers to provide the insights they need to build and iterate on successful features, and track the key results for each objective of every product team.

Responsibilities

• Partner with Product Managers to define, measure and track North Star metrics and leading indicators for every initiative tackled, connecting them to the overall OKRs
• Work with product managers to establish, implement, and analyze product conversion funnels.
• Collaborate with engineering teams to ensure accurate and complete data collection for all new product launches and feature updates.
• Serve as the primary point of contact for product usage data requests from the design and product teams, providing them with the necessary insights to inform their decisions.
• Bridge the communication and technical gap between the Product and Data departments, translating business needs into data requirements.
• Monitor data quality and integrity, troubleshooting and resolving any issues related to event tracking or data loss.
• Assist in setting up and analyzing A/B tests and other experimental feature rollouts.
• Prepare and present regular reports and dashboards on product performance to stakeholders.

Qualifications & Experience

• Minimum 5 years of experience as a Product Analyst or Product Owner with a strong analytical focus in a SaaS environment
• Proven hands-on  experience with advanced product analytics tools like Rudderstack, Segment or Userpilot including successful implementation and ongoing use.
• Deep expertise in web analytics platforms such as Google Analytics 4 (GA4) and Google Tag Manager (GTM).
• Proven track-record with A/B testing and feature rollout initiatives
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication and collaboration skills, with the ability to work effectively across different teams.
• Proficiency in data visualization tools (e.g., Looker Studio, Tableau, Power BI).
• Experience with SQL for data querying and analysis.

Bonus

• Familiarity with data warehousing concepts and technologies.
• Experience in a high-growth or startup environment.
• Knowledge of scripting languages like Python or R for data analysis.
• Background in user experience (UX) or product design.
• Familiarity with agile development methodologies.

Details

• Fully remote based in Europe (Preference for Portugal, Spain, UK)
• Salary: $50k-$60k USD, depending on experience and location

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 7 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Interview with Team Member
5. Interview whiteboard exercise
6. Panel/Final Interview
7. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!

The Role

We’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues. The Customer Support Specialist will play a key role in maintaining our excellent company reputation for supporting and responding to customer needs.

Responsibilities

• Respond to e-mail support tickets promptly, providing support and information as required
• Investigate issues and assist the Support Development team in identifying bugs 
• Handle complex technical issues and maintain an accurate understanding of those issues
• Assist in updating our knowledge base in Zendesk as needed 
• Provide product usage guidance and best practices to customers
• Monitor customer feedback and suggest improvements to enhance the customer experience

Qualifications & Experience

• Experience with support ticketing software (Zendesk preferred)
• Excellent analytical and problem-solving skills
• Ability to explain complex ideas in a concise and simple way
• Excellent written and verbal English communication skills
• SaaS experience 

Details

• Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)
• Salary: $923.09 bi-weekly

The Application Process

We have 6 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Assignment
5. Panel/Final Interview
6. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

The Role

We are entering a highly aggressive new phase of organizational growth, scaling our commercial footprint to accelerate revenue generation. To support this trajectory and ensure our momentum is sustainable, we are expanding our Revenue Operations (RevOps) team. We need an operational architect to build the predictable, data-driven infrastructure required for our next stage of commercial success.

As the Sales Operations Manager, you will serve as the strategic and tactical engine for our sales vertical. Reporting directly to the Senior Revenue Operations Manager, you will transform manual, error-prone processes into automated, predictable, and measurable systems. You will own the optimization of our HubSpot CRM environment for Sales, manage complex monthly commissions, and provide the deep analytical support necessary for success.

Responsibilities

Sales Operations Execution

• Partner with the Senior Revenue Operations Manager to operationalize key GTM initiatives across the sales organization.

• Drive the execution of operational programs that improve sales productivity, pipeline management, and deal execution.

• Serve as a trusted operational partner to Sales leadership by ensuring processes, tools, and reporting support consistent execution.

• Manage the monthly commission cycle, extracting closed-won data from HubSpot and applying complex logic (accelerators, multipliers) to generate accurate payout statements.

Sales Reporting & Forecasting Support

• Support pipeline visibility and forecasting processes by maintaining reports and dashboards in HubSpot.

• Prepare insights and summaries that support weekly pipeline reviews, forecast discussions, and leadership reporting.

• Partner with RevOps analytics resources to ensure reporting accuracy and visibility into key sales metrics, i.e. show rates, close rates, cancellation rates, no show rates, etc

Data Quality & CRM Governance

• Help maintain strong CRM hygiene and operational discipline across the sales organization.

• Monitor pipeline updates, stage progression, and adherence to CRM best practices to support accurate reporting and forecasting.

• Assist in establishing operational standards and usage expectations for CRM and sales systems.

HubSpot Infrastructure & Automation

• Design complex conditional logic pathways in HubSpot to automate lead routing, deal stage progressions, and pipeline hygiene alerts.

• Implement strict data validation rules—adopting the "No data, no commission" philosophy—to ensure comprehensive organizational intelligence.

• Continuously audit automated processes to prevent "alert fatigue" and ensure maximum operational fluidity for the sales team.

Sales Tech Stack, Automation, & AI Enablement

• Help administer and optimize key GTM tools used within the sales organization.

• Identify opportunities to leverage automation and AI-enabled workflows to reduce manual work and improve operational efficiency across the sales organization.

• Stay current on emerging AI capabilities across the sales tech stack and recommend improvements that help the sales organization operate more efficiently.

Qualifications & Experience

• 3-5 years of demonstrated experience in Sales Operations, Revenue Operations, or a highly analytical commercial finance role.

• Bachelor’s degree in Business, Finance, Economics, or a related quantitative field.

• Expert-level proficiency in HubSpot CRM administration, including advanced workflow building, custom properties, and native dashboard engineering.

• Experience supporting sales forecasting, pipeline management, or territory planning.

• Experience managing cross-functional operational initiatives and projects.

• A proactive, rigorous approach to data governance and a fundamental intolerance for poor data quality.

• Experience working with modern GTM automation and AI tools such as Clay, Zapier, Gong AI, Outreach AI, or similar platforms is a strong plus.

Details

• Fully remote based in Latin America
• Salary: 40-50k USD

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 6 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Assignment
5. Panel/Final Interview
6. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

This employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit www.e-verify.gov.

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

The Role

We’re looking for a high-autonomy Application Security Engineer to help with full-stack security (edge + cloud + app); both defensive and offensive; of our global PaaS platform.

This is not a “ticket-driven” role. You are someone who:

• Identifies risks before they’re reported
• Prioritizes based on real-world impact
• Takes initiative to protect the platform and our customers

You will contribute to our security roadmap end-to-end, balancing platform availability, customer experience, and data protection across a globally distributed infrastructure.

Responsibilities

• Edge Governance & Traffic Analysis: Own the Cloudflare stack. Monitor traffic patterns to identify threats (DDoS, credential stuffing, scraping) and implement real-time countermeasures. You know how to mitigate a threat without shutting down a "big customer."
  Cloudflare Mastery: You don't just click toggles; you write Cloudflare Workers and custom WAF expressions to intercept sophisticated L7 attacks before they hit our origin.
• Vulnerability Ecosystem (Intigriti): Lead our 3rd-party researcher program. Triage and validate reports, ensuring we reward the first reporter and immediately implement "kills" at the source (e.g., via Cloudflare rules) to stop the noise.
  You are the bridge between external researchers and our internal dev teams. You move fast to validate, reward, and—most importantly—virtual-patch vulnerabilities at the edge while the permanent fix is escalated to the dev team.
• Offensive Strategy & Internal Pen-tests: Proactively identify weaknesses across our systems Design and execute targeted internal penetration tests. Focus on real-world attack paths. You will identify and escalate flawed business logic. Not checkbox testing. Partner with engineering teams to ensure fixes are implemented effectively. You see the gaps in how the product is designed and advocate for systemic fixes. 
• Application & Dependency Security: Monitor and respond to vulnerabilities in application dependencies and frameworks (e.g., reviewing alerts from tools like Dependabot and validating real impact). Evaluate real-world impact of supply chain risks (not all CVEs are equal). Work with engineering teams to prioritize and remediate issues effectively. Improve processes around dependency management and secure development practices
• Incident Response & Global Collaboration: Communicate clearly and effectively under pressure. Coordinate across time zones with SRE, Support, and Product teams. In a crisis, you act decisively but keep the right stakeholders informed. Investigate and respond to cloud-native security signals (e.g., AWS GuardDuty, unusual IAM or network activity)

Qualifications & Experience

• Experience with Cloudflare at scale (WAF, Workers, rate limiting, bot management)
• Experience with AWS security tooling (e.g., GuardDuty, IAM analysis, CloudTrail)
• Familiarity with dependency and supply chain security practices
• Familiarity with bug bounty platforms (e.g., Intigriti, HackerOne)
• Experience with vendor-approved security scanners and integrating them into workflows (e.g., SAST, DAST, dependency scanning)
• Familiarity with compliance automation tools (e.g., Vanta, Drata)
• Compliance Literacy: Knowledge of PCI DSS or SOC II frameworks. You understand how to translate technical security controls into audit-ready evidence.

Details

• Fully remote based in Mexico or Brazil
• Salary depending on experience and location

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 6 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Assignment
5. Panel/Final Interview
6. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

The Role

As the Senior Compliance Manager, you will own and scale Donorbox’s global compliance and risk programs across data protection, security, and regulatory frameworks. You will ensure adherence to key standards (e.g. GDPR, PCI DSS, SOC2, ISO 27001, HIPAA) while building scalable processes that support business growth. 

You will partner closely with Legal, Security, Product, Sales, and external auditors to manage audits, reduce risk exposure, and enable enterprise readiness. This role requires strong judgment and a pragmatic, risk-based approach, ensuring compliance while enabling business growth and product innovation.

Responsibilities

• Own and scale the company’s global compliance program across regulatory, security, and privacy frameworks
• Lead external audits and certifications (SOC 2, PCI DSS, ISO 27001), including preparation, execution, and remediation
• Develop and maintain policies, controls, and governance frameworks aligned with business needs
• Partner with Sales and Customer teams to support security reviews and enterprise deals
• Drive vendor risk management and third-party compliance processes
• Identify, assess, and mitigate compliance and security risks across the organization
• Apply a risk-based approach to compliance, making informed trade-offs that balance regulatory requirements with business and product needs
• Monitor and manage compliance incidents, requests, and inquiries, ensuring timely resolution and appropriate escalation
• Leverage tools (e.g., Vanta) to track compliance posture, automate workflows, and improve reporting
• Build and deliver internal compliance training and awareness programs across the organization
• Serve as a key advisor to the General Counsel and leadership team on compliance strategy, risk, and business trade-offs

Qualifications & Experience

• 5–10+ years in compliance, risk, IT audit, or security governance roles
• Experience building, implementing, and maintaining compliance programs, including audits and risk assessments
• Strong knowledge of frameworks such as GDPR, SOC 2, PCI DSS, ISO 27001
• Experience managing audits and working with external auditors
• Ability to translate regulatory requirements into practical business processes 
• Strong judgment and ability to interpret and apply regulatory requirements in a practical, business-oriented way 
• Experience with compliance automation tools, preferably Vanta, including managing controls and audit workflows

Preferred

• Experience in SaaS, fintech, payments, healthcare, or other data-heavy environments
• Strong product and technical understanding, with ability to partner effectively with Product and Engineering teams 
• Experience supporting enterprise sales (e.g., security questionnaires, RFPs, customer compliance requests)
• Deep expertise in one or more security/compliance frameworks (e.g., SOC 2, PCI DSS, ISO 27001) 
• Familiarity with vendor risk management and subprocessor oversight
• Experience operating across US, UK, and EU regulatory environments
• Certifications in compliance, audit, or security (e.g., CISA, CISM, CISSP, ISO Lead Auditor)

Details

• Fully remote based in Europe (United Kingdom preferred)
• Salary:
  • UK: $90k-$120k USD (approx. £66k-£89k)
  • EU: $70k-$90k USD (approx. €59k-€77k)
  • Final compensation will be based on experience, skills, and location.

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!

The Role

As an Outbound Sales Development Representative, you will drive Donorbox forward by generating, qualifying and curating a high-quality pipeline for our Account Executive team. Sitting at the top of our sales funnel, you will have the opportunity to create a great first impression for prospective clients and effectively articulate the value proposition of Donorbox. By using strategic research and a technology suite, you will identify, nurture and qualify new leads to generate well-researched, qualified meetings for our Account Executive team.

You will be a part of a collaborative sales culture dedicated to innovation and the development of its team members while maintaining a fun and rewarding atmosphere. As a valuable contributor to the SDR team, you will have growth opportunities in upper sales positions.

Responsibilities

• Create a lasting and positive first impression of Donorbox for our prospects
• Become an expert at articulating our value proposition
• Create successful cold calling and email campaigns targeting new prospects
• Partner with our account executive team to help generate meetings, build a sales pipeline, and drive deals
• Discover new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator, CauseIQ, nonprofit conferences, IRS database etc. and other avenues of lead generation
• Manage prospecting status, data integrity, and forecasting in HubSpot
• Identifying champions and key stakeholders within target accounts
• Meet all key performance metrics and goals on a weekly and monthly basis

Requirements & Qualifications

• You have a Bachelor’s degree or equivalent practical experience
• 0-2 years of cold calling, D2D, or direct consultative sales experience
• Experience working with a CRM or sales enablement tool (Hubspot, Gong, etc.)
• High Agency
• Drive to succeed and be promoted
• Excellent written & verbal communication skills
• Highly organized and able to adapt to changing priorities
• Coachable and resilient in the face of objections and rejection
• Exceptional listening skills combined with the ability to synthesize information

Bonus

• Worked in a remote environment
• LinkedIn Sales Navigator experience
• SaaS experience
• Worked with nonprofits in any capacity

Details

• Fully remote based in Latin America
• Fluency in English is required -- please only submit resumes in English
• Monthly rate: $1700 USD + commissions 

Benefits & Perks

• Fully remote work from the comfort of your home
• Reimbursement package for home office expenses, up to $1.5k
• Health insurance premium reimbursements, up to 75% for you and your family
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 5 stages:

1. Apply here and fill out our questions to tell us about you!
2. We'll have an intro call if we think it could be a good fit.
3. You'll interview with the hiring manager.
4. If you're a great fit, we'll invite you to work on an assignment to see how you approach sales.
5. If we're happy with your work, you'll move to the final panel interview call + background/reference checks + we'll make you an offer.

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!