Overview
The Clinical Program Support Specialist provides operational, technical, and administrative support to clinical research programs within the NIA Intramural Research Program (IRP). This role is critical to ensuring the efficient coordination of study activities, data systems, participant workflows, and regulatory documentation across multiple clinical studies.
The position supports a variety of clinical research systems, manages study documentation and forms, assists with participant data workflows, and collaborates closely with clinical staff, coordinators, and IT teams to maintain continuity of research operations. The ideal candidate is detail-oriented, adaptable, and experienced in supporting complex research workflows and systems.
Responsibilities
- Support clinical research systems, including user access, study setup, and data quality
- Build and maintain questionnaires, and study forms; manage clinical paperwork and packets
- Assist with participant workflows: registration, visit tracking, imaging coordination, and data updates
- Perform data entry, validation, and corrections to ensure accuracy and completeness
- Manage document workflows: scanning, upload, verification, and secure records handling
- Coordinate with lab and hospital partners on orders, results, and system updates
- Support study start-up and monitoring activities across multiple protocols
- Assist with participant support and operational tasks as needed
- Train staff on various clinical systems
- Ensure proper collection, storage, transmission, and disposal of sensitive data, including PII, in compliance with HIPAA, federal privacy standards, and internal data protection policies.
Qualifications
- Bachelor’s degree in Health Sciences, Information Systems, Business Administration, or related field (or equivalent experience)
- 3-5+ years of experience supporting clinical research programs, healthcare operations, or data management
- Experience with clinical research systems (e.g., OpenClinica or similar Electronic Data Capture systems)
- Strong understanding of clinical research workflows and data collection processes
- Experience with data entry, validation, and quality control
- Proficiency with Microsoft Office tools, especially Excel and document management systems
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced research environment
- Ability to obtain and maintain a Moderate Risk Public Trust clearance or higher
- Works closely with clinical research coordinators, investigators, IT staff, and administrative teams
- Supports a mission-driven environment focused on advancing aging and biomedical research
- Participates in cross-functional initiatives to enhance research operations and data quality
- Must be able to obtain a Public Trust clearance
Preferred Qualifications
- Experience within NIH, NIA, or HHS clinical research environments
- Experience with imaging workflows and clinical data integration
- Knowledge of Good Clinical Practice (GCP) and human subjects research requirements
- Possess basic knowledge of medical terminology in hospital/clinic type settings
- Experience supporting system transitions or implementations (e.g., EPIC)
- Strong communication skills and ability to work with both technical and clinical staff
Basic Compensation: $63,825 - $71,800 yearly salary
The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.
Benefits
DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.