Responsibilities:

• Global Revenue Operations: Develop and execute Global Revenue Operations by collaborating with Sales, CS, and Marketing Leadership to drive key strategic initiatives.

• Enablement Strategy: Own the end-to-end enablement strategy, including onboarding, continuous learning, product training, and sales process methodologies for all GTM teams.

• Systems Architecture & Billing: Lead the strategic design and technical architecture of the business systems stack, serving as the owner for billing technology and its integration with CRM (Salesforce) and ERP systems.

• Process Optimization: Optimize sales and billing processes across Quote-to-Cash, Deal Desk, Forecasting, Commissions, and GTM Strategy to ensure seamless execution.

• Board & Executive Reporting: Assist CCO in design, creation, and execution of board communications/decks and weekly/quarterly business reviews.

• Quality & Consistency: Proactively monitor and maintain high levels of data quality, accuracy, and process consistency across the Revenue organization.

• Metrics & Dashboards: Develop key performance metrics, dashboards, and reports that help the GTM organization focus on performance drivers and results.

• Cross-Functional Planning: Partner with Finance to drive annual and long-term planning, budgeting, business KPIs, and process alignment.

Key Areas of Focus & Collaboration:

STRATEGY & ENABLEMENT:

• GTM Enablement: Design and deliver comprehensive training programs for Sales, CS, and Partnerships, covering product launches, sales methodology, and systems adoption.

• Onboarding: Build and manage a best-in-class onboarding program to reduce ramp time for new commercial hires.

• Content & Playbooks: Partner with Product Marketing to ensure GTM teams are equipped with up-to-date content, playbooks, and competitive intelligence.

• Strategic Planning: Collaborate with Finance and CCO on org structure, sales strategy, and long-term planning cycles.

BUSINESS SYSTEMS & ARCHITECTURE:

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• Technical Architecture: Design and maintain a scalable GTM systems architecture, ensuring seamless data flow between Salesforce, Marketing Automation (Marketo, Customer.io), and other tools.

• Integrations: Oversee system integrations and API workflows to support a low-friction, automated Quote-to-Cash process.

• Tool Management: Manage vendor selection, procurement, and optimization for the entire GTM tech stack.

PROCESS & OPERATIONS:

• Quote-to-Cash: Streamline the end-to-end deal lifecycle, from CPQ to billing and revenue recognition.

• Sales Process: Define and enforce policies for Deal Desk, forecasting, and pipeline management.

• Operational Cadence: Drive the WW Sales and Marketing cadence (e.g., All Hands, WBRs, QBRs, SKO).

PLANNING & METRICS:

• Analytics: drive deep analysis of sales capacity, territory segmentation, and funnel performance.

• Compensation: Manage compensation strategy, design, compliance, and production.

You Have:

• 10+ years of relevant experience in a software business, with a focus on Revenue Operations, Systems, or Enablement.

• Deep technical expertise in Business Systems, specifically Marketo and Salesforce (SFDC). Experience with architecture and integration (middleware, APIs) is highly preferred.

• Proven experience building or managing GTM Enablement functions, including creating curriculum, training sales teams, and managing content.

• Excellent quantitative analytical skills and a keen business sense to drive decision-making.

• Ability to communicate complex technical and operational concepts to executive leadership.

• Experience managing cross-functional projects that touch Finance, Product, and Sales.

• Ability to coach, motivate, and recruit a high-performing operations and systems team.

• You share our values and work in accordance with those values.

Responsibilities

Qualifications and Requirements

• The Technical Account Manager (TAM) is an associate-level role responsible for delivering consistent, scalable technical success across Deputy’s customer base.
• This role combines hands-on customer engagement with operational and programmatic contributions to the TAM function. You will manage a defined scope of customer relationships (e.g. a portfolio of Tier 3 customers or support a Tier 2 customer), while also helping to build and standardise the frameworks, playbooks, and processes that enable the TAM team to operate efficiently at scale.
• Working closely with Senior TAMs, Customer Success, Support, Professional Services, and Engineering, you will play a key role in improving both customer outcomes and internal effectiveness.

• Deliver strong technical outcomes for a defined portfolio of customers or scoped accounts
• Drive customer adoption, health, and resolution of technical challenges
• Improve TAM team efficiency through development of reusable frameworks, playbooks, and documentation
• Enable consistent, high-quality technical engagement across the TAM function
• Contribute to scalable solutions that reduce reactive workload and support long-term growth

Responsibilities

Skills & Experience