Position Summary 

Location: West Palm Beach, FL 
Schedule: 8 AM - 5 PM, 9 AM - 6 PM EST, other shifts potentially available. 3/2 Hybrid schedule available after 90 days
Salary: $55,000 – $65,000 / year

Support Technicians help our clients manage their technology, support their employees, and respond to day-to-day support needs. Working in the Dedicated IT Service Desk provides an experience of learning and managing systems of all shapes and sizes across the healthcare industry. Employees can expect to be equipped with modern hardware, tools that automate the ability to deliver an amazing experience, and systems that level up skills and experience.

Support Technician II’s are customer-oriented individuals that provide technical support to users efficiently and accurately. They primarily focus on fielding all incoming calls and assisting with e-mailed tickets as needed, as well as assisting and mentoring ST1.  Support Technician II's are considered DIT’s core technical team that support a large variety of clients, solving their technical problems through creative problem solving.

We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Functions of Support Technician - Level 2
• Handle support tickets and work to resolve client issues within SLA times
• Work with team, Service Delivery Manager, and Team Lead to provide top quality service
• Work on a variety of basic to complex issues requested by end users 
• Create tickets, document detailed notes, and accurately tracking time 
• Update technical documentation in system
• Own and work email tickets when not answering calls or when requested 
• Escalate requests or tickets to Team Lead with detailed notes of attempted remediations and recommended solutions 
• Train/Mentor and Assist Support Technician I's
• Identify possible Major Incidents and notify Team Lead/Service Delivery Manager immediately  
• Find alternative workarounds to problems when established procedures fail 
• Train users in supported software & hardware 
• Assist clients with the installation of business line software and related services for infrastructure or end-user
• Vendor management for client related support ticket resolution 
• Ensuring all cases are followed up on in a timely manner
• Provide timely updates to clients
• Assist in training new employees 

Technical Skills Required 
• Ability to solve problems without specific instructional guidance 
• Observe daily activities to learn overall IT Infrastructure, methods, and industry standards 
• Assist clients with the installation of business line software and related services 
• Train users in supported software & hardware  
• Work with vendor support contacts to resolve technical problems with Equipment & software 
• Ability to explain technical information in simple terms 
• Intermediate to advanced experience supporting/troubleshooting:
o Workstation hardware 
o Windows/Mac OS 
o Mobile devices 
o MFA 
o Desk phones and headsets 
o Printers/Scanners 
o SharePoint/OneDrive/365 
o Active Directory 
o DNS/DHCP 
o NTFS/File permissions 
o Firewall/VPN
o Network Infrastructure including R&S and APs/WAPs
• Understanding of support tools, techniques, and technology used to provide client services
• Typing skills to ensure quick and accurate entry of service ticket details
o 50 WPM
• Technical Writing and Documenting 


Education/Experience Qualifications 
• High School Diploma/GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications – multiple preferred + relevant experience
• At least 2-3 years in a previous help desk or relevant advanced role, required.  
• Prior MSP experience required
• Prior Healthcare IT experience preferred
• ConnectWise experience preferred
• Experience supporting medical clients, EMR, and HIPAA understanding preferred

Perks:
• Comprehensive Benefits Package
• 401K plus company match
• 9 paid company holidays
• 3 weeks PTO + 1 week sick leave 
• Opportunities for growth & development

Junior Sales Development Representative 

Location: Palm Beach Gardens, FL 
Schedule: Monday–Friday, 8 AM – 5 PM (in-office) 
Salary: $45,000 – $55,000 / year + Uncapped commission

Why This Role Matters 

This is an opportunity to build a career in sales while working for a company that values professional development. Whether you’re just starting out or bringing 1–3 years of customer-facing experience, you’ll gain the skills, confidence, and exposure to move into higher-level roles like Account Executive or Account Manager. 

In this role, you’ll: 

• Develop communication and relationship-building skills 

• Learn how to engage decision makers in healthcare practices 

• Gain hands-on experience with modern sales tools and techniques 

• Build resilience, organization, and problem-solving skills that apply across your career 

What You’ll Do 

• Reach out to healthcare practices and start conversations about their IT needs 

• Research and gather information to identify opportunities for our services 

• Set up introductions for our senior sales team 

• Represent Dedicated IT with professionalism and authenticity 

• Work toward personal and team goals while learning proven sales strategies 

What We’re Looking For 

• A motivated, goal-oriented person with a desire to grow 

• Strong communication and listening skills 

• An outgoing personality with the ability to connect with new people 

• Organizational skills to keep track of conversations and details 

• Some experience in sales, customer service, or outreach is great—but not required if you bring the drive to learn 

What You’ll Get 

• Uncapped commission (earn more as you grow) 

• Career path into higher-earning roles like Account Executive or Account Manager 

• Comprehensive training & mentorship 

• Health benefits, 401k match, and PTO 

• A people-first culture where collaboration and growth are at the center 

Our Core Values 

• Collaborate- Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients. 

• Own - Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL. 

• Dedicate - Model dedication, reliability, and responsibility. Rise to challenges, follow through, and improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day. 

• Empathize - See things from different angles and place yourself in others' shoes. Display genuine interest in, care, and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.