Position Summary

Location: South Africa - contract 
Schedule: 1pm to 10pm EST – Monday to Friday (SAST: 7pm to 4am – Monday to Friday)
Salary: R35,000 – R50,000 ZAR / month

As a Support Technician II at Dedicated IT, you’ll help our healthcare clients manage their technology, support their employees, and respond to day-to-day support needs. Working within the Dedicated IT Service Desk, you’ll gain hands-on experience supporting systems of all shapes and sizes across the healthcare industry.

You can expect to be equipped with modern hardware, tools that help automate and improve the support experience, and systems that help you continue leveling up your technical skills.

Support Technician IIs are customer-oriented problem-solvers who provide fast, accurate, and professional technical support. This role primarily focuses on fielding incoming calls, assisting with emailed tickets, resolving support issues within SLA, and mentoring teammates. As part of Dedicated IT’s core technical team, you’ll support a wide variety of client environments and solve technical problems through ownership, strong documentation, and creative problem-solving.

We Are Looking for Candidates That Embody Our Core Values:

• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Functions of Support Technician - Level 2
• Handle support tickets and work to resolve client issues within SLA times
• Work with team, Service Delivery Manager, and Team Lead to provide top quality service
• Work on a variety of basic to complex issues requested by end users 
• Create tickets, document detailed notes, and accurately tracking time 
• Update technical documentation in system
• Own and work email tickets when not answering calls or when requested 
• Escalate requests or tickets to Team Lead with detailed notes of attempted remediations and recommended solutions 
• Train/Mentor and Assist Support Technician I's
• Identify possible Major Incidents and notify Team Lead/Service Delivery Manager immediately  
• Find alternative workarounds to problems when established procedures fail 
• Train users in supported software & hardware 
• Assist clients with the installation of business line software and related services for infrastructure or end-user
• Vendor management for client related support ticket resolution 
• Ensuring all cases are followed up on in a timely manner
• Provide timely updates to clients
• Assist in training new employees 

Technical Skills Required 
• Ability to solve problems without specific instructional guidance 
• Observe daily activities to learn overall IT Infrastructure, methods, and industry standards 
• Assist clients with the installation of business line software and related services 
• Train users in supported software & hardware  
• Work with vendor support contacts to resolve technical problems with Equipment & software 
• Ability to explain technical information in simple terms 
• Intermediate to advanced experience supporting/troubleshooting:
o Workstation hardware 
o Windows/Mac OS 
o Mobile devices 
o MFA 
o Desk phones and headsets 
o Printers/Scanners 
o SharePoint/OneDrive/365 
o Active Directory 
o DNS/DHCP 
o NTFS/File permissions 
o Firewall/VPN
o Network Infrastructure including R&S and APs/WAPs
• Understanding of support tools, techniques, and technology used to provide client services
• Typing skills to ensure quick and accurate entry of service ticket details
o 50 WPM
• Technical Writing and Documenting 


Education/Experience Qualifications 
• Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications – multiple preferred + relevant experience
• At least 2-3 years in a previous help desk or relevant advanced role, required.  
• Prior USA or UK MSP experience required
• Prior Healthcare IT experience preferred
• ConnectWise experience preferred
• Experience supporting medical clients, EMR, and HIPAA understanding preferred

Position Summary

Location: Richmond, KY  Zip Code: 40475
Schedule: Hybrid schedule, 1 day per week average onsite time with client in Richmond. Possibility of evolving into full-time onsite role 
Salary: $55,000 - $65,000

As a Support Technician II at Dedicated IT, you’ll be at the heart of helping businesses in the healthcare industry manage their technology, support their teams, and respond to day-to-day needs. Working in our Service Desk, you’ll gain hands-on experience with a wide variety of systems, learning to manage technology at all scales. Equipped with modern tools and cutting-edge hardware common to the Enterprise clientele we partner with, you’ll have what you need to deliver an exceptional support experience while continually developing your technical skills.

Our Support Technician IIs are customer-focused problem-solvers who provide fast, effective technical support. You’ll be the first line of defense, fielding incoming calls, tackling e-mailed tickets, and offering mentorship to your teammates. As the frontline of Dedicated IT, you’ll help a diverse range of clients with creative solutions to technical challenges—making a real impact in their daily operations.

We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Key Responsibilities for Support Technician - Level 2

• Resolve client issues through support tickets, meeting SLA requirements.
• Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service.
• Tackle a range of issues, from basic to complex, as requested by end users.
• Document detailed notes, track time accurately, and update technical documentation.
• Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations.
• Mentor teammates and train users on supported software and hardware.
• Quickly identify and communicate potential major incidents to the Team Lead.
• Troubleshoot and create workarounds when standard procedures don’t apply.
• Assist with software installations and vendor management for client support.
• Maintain timely case follow-up and keep clients updated.
• Collaborate on client projects with the fCIO and POD Teammates 

Key Responsibilities & Technical Requirements:

• Desktop Support: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users.
• O365 Administration & Troubleshooting: Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity.
• Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach.
• Network & Connectivity: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity.
• Windows & Virtual Server Support: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more.
• EMR/EHR Vendor Coordination: Serve as a liaison for EMR/EHR support through vendor management, ensuring quick and effective issue resolution for critical healthcare applications.
• End-User Training & Mentorship: Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity.
• Team Collaboration & Mentorship: Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth.
• Executive Support & Professional Demeanor: Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently. 

Education & Experience Qualifications

• Minimum Education: High School Diploma or GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may be considered in lieu of specific certifications.
• Experience: 2-3 years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP), required.
• Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
• Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.

Perks & Benefits

• Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
• 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
• Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
• Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
• People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment
  
  

This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.

Position Summary 

Location: West Palm Beach, FL 
Schedule: 8 AM - 5 PM, 9 AM - 6 PM EST, other shifts potentially available. 3/2 Hybrid schedule available after 90 days
Salary: $55,000 – $65,000 / year

Support Technicians help our clients manage their technology, support their employees, and respond to day-to-day support needs. Working in the Dedicated IT Service Desk provides an experience of learning and managing systems of all shapes and sizes across the healthcare industry. Employees can expect to be equipped with modern hardware, tools that automate the ability to deliver an amazing experience, and systems that level up skills and experience.

Support Technician II’s are customer-oriented individuals that provide technical support to users efficiently and accurately. They primarily focus on fielding all incoming calls and assisting with e-mailed tickets as needed, as well as assisting and mentoring ST1.  Support Technician II's are considered DIT’s core technical team that support a large variety of clients, solving their technical problems through creative problem solving.

We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Functions of Support Technician - Level 2
• Handle support tickets and work to resolve client issues within SLA times
• Work with team, Service Delivery Manager, and Team Lead to provide top quality service
• Work on a variety of basic to complex issues requested by end users 
• Create tickets, document detailed notes, and accurately tracking time 
• Update technical documentation in system
• Own and work email tickets when not answering calls or when requested 
• Escalate requests or tickets to Team Lead with detailed notes of attempted remediations and recommended solutions 
• Train/Mentor and Assist Support Technician I's
• Identify possible Major Incidents and notify Team Lead/Service Delivery Manager immediately  
• Find alternative workarounds to problems when established procedures fail 
• Train users in supported software & hardware 
• Assist clients with the installation of business line software and related services for infrastructure or end-user
• Vendor management for client related support ticket resolution 
• Ensuring all cases are followed up on in a timely manner
• Provide timely updates to clients
• Assist in training new employees 

Technical Skills Required 
• Ability to solve problems without specific instructional guidance 
• Observe daily activities to learn overall IT Infrastructure, methods, and industry standards 
• Assist clients with the installation of business line software and related services 
• Train users in supported software & hardware  
• Work with vendor support contacts to resolve technical problems with Equipment & software 
• Ability to explain technical information in simple terms 
• Intermediate to advanced experience supporting/troubleshooting:
o Workstation hardware 
o Windows/Mac OS 
o Mobile devices 
o MFA 
o Desk phones and headsets 
o Printers/Scanners 
o SharePoint/OneDrive/365 
o Active Directory 
o DNS/DHCP 
o NTFS/File permissions 
o Firewall/VPN
o Network Infrastructure including R&S and APs/WAPs
• Understanding of support tools, techniques, and technology used to provide client services
• Typing skills to ensure quick and accurate entry of service ticket details
o 50 WPM
• Technical Writing and Documenting 


Education/Experience Qualifications 
• High School Diploma/GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications – multiple preferred + relevant experience
• At least 2-3 years in a previous help desk or relevant advanced role, required.  
• Prior MSP experience required
• Prior Healthcare IT experience preferred
• ConnectWise experience preferred
• Experience supporting medical clients, EMR, and HIPAA understanding preferred

Perks:
• Comprehensive Benefits Package
• 401K plus company match
• 9 paid company holidays
• 3 weeks PTO + 1 week sick leave 
• Opportunities for growth & development

Junior Sales Development Representative 

Location: Palm Beach Gardens, FL 
Schedule: Monday–Friday, 8 AM – 5 PM (in-office) 
Salary: $45,000 – $55,000 / year + Uncapped commission

Why This Role Matters 

This is an opportunity to build a career in sales while working for a company that values professional development. Whether you’re just starting out or bringing 1–3 years of customer-facing experience, you’ll gain the skills, confidence, and exposure to move into higher-level roles like Account Executive or Account Manager. 

In this role, you’ll: 

• Develop communication and relationship-building skills 

• Learn how to engage decision makers in healthcare practices 

• Gain hands-on experience with modern sales tools and techniques 

• Build resilience, organization, and problem-solving skills that apply across your career 

What You’ll Do 

• Reach out to healthcare practices and start conversations about their IT needs 

• Research and gather information to identify opportunities for our services 

• Set up introductions for our senior sales team 

• Represent Dedicated IT with professionalism and authenticity 

• Work toward personal and team goals while learning proven sales strategies 

What We’re Looking For 

• A motivated, goal-oriented person with a desire to grow 

• Strong communication and listening skills 

• An outgoing personality with the ability to connect with new people 

• Organizational skills to keep track of conversations and details 

• Some experience in sales, customer service, or outreach is great—but not required if you bring the drive to learn 

What You’ll Get 

• Uncapped commission (earn more as you grow) 

• Career path into higher-earning roles like Account Executive or Account Manager 

• Comprehensive training & mentorship 

• Health benefits, 401k match, and PTO 

• A people-first culture where collaboration and growth are at the center 

Our Core Values 

• Collaborate- Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients. 

• Own - Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL. 

• Dedicate - Model dedication, reliability, and responsibility. Rise to challenges, follow through, and improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day. 

• Empathize - See things from different angles and place yourself in others' shoes. Display genuine interest in, care, and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear. 

Position Summary
Location: Vero Beach, FL
Schedule: Full-time onsite at client office
Salary: $65,000 – $80,000 / year

Onsite IT Engineer – Empower Healthcare with Advanced Technology Solutions

Are you passionate about technology and ready to make a real impact in the healthcare sector? Join us as an Onsite IT Engineer, where you’ll work hands-on with enterprise-class systems, tackling advanced projects that drive our mid-market healthcare clients forward.

In this role, you’ll have access to state-of-the-art hardware, powerful automation tools, and resources to help you deliver exceptional technical support. You’ll work directly with users onsite, offering fast and effective solutions, and partner with client executives on both short- and long-term IT strategies. Your presence will ensure our clientele feel supported, no matter where they’re located.

Our Onsite IT Engineers are the face of our company, driving client success through innovative problem-solving and impactful solutions. If you’re excited about taking on infrastructure projects and developing your expertise, we’d love to hear from you!

We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Functions of the Onsite IT Engineer: 

• Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times.
• Collaborate closely with clients, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience.
• Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction.
• Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.
• Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning.
• Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations.
• Act as the Subject Matter Expert (SME) for assigned clients, providing guidance and mentorship to team members as needed.
• Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager.
• Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption.
• Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary.
• Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.

Advanced Technical Responsibilities:

• Enterprise Desktop Management: Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience.
• Office 365 Administration: Take ownership of Office 365 services, including advanced troubleshooting and management of SharePoint, OneDrive, and other collaboration tools, driving productivity across the organization.
• Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues that require deeper technical insight.
• Network & Security: Conduct advanced troubleshooting for network issues (DNS, DHCP, VPN), support firewall configuration, and ensure secure and reliable connectivity across multiple locations.
• Windows & Virtual Server Management: Manage Windows environments and virtual server infrastructures, performing tasks like advanced file permissions management, Active Directory administration, and supporting enterprise-level configurations.
• Healthcare Application Support & Vendor Management: Act as a key liaison for EMR/EHR vendor management, ensuring quick issue resolution and minimizing downtime for critical healthcare applications.
• User Training & Technology Mentorship: Deliver training sessions for end users, focusing on advanced IT tasks and best practices, while mentoring them to increase tech confidence and productivity.
• Team Leadership & Knowledge Sharing: Collaborate with teammates and mentor junior technicians, sharing expertise and fostering a culture of continuous learning and technical growth.
• Executive IT Support: Provide direct, high-level support to executive and senior leadership, ensuring their technology needs are met promptly and professionally with a focus on maintaining business continuity and efficiency.

Education & Experience Qualifications

• Minimum Education: High School Diploma or GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications.
• Experience: 5+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is preferred.
• Healthcare IT Experience: Previous experience in Healthcare IT is Required, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
• Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.

Perks & Benefits

• Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
• 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
• Generous Time Off: Enjoy 9 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
• Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
• People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.
  
  

This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.

Position Summary
Location: Daytona Beach, FL
Schedule: Full-time onsite at client office 
Salary: $60,000 – $70,000 / year

Onsite IT Engineer – Empower Healthcare with Advanced Technology Solutions

Are you passionate about technology and ready to make a real impact in the healthcare sector? Join us as an Onsite IT Engineer, where you’ll work hands-on with enterprise-class systems, tackling advanced projects that drive our mid-market healthcare clients forward.

In this role, you’ll have access to state-of-the-art hardware, powerful automation tools, and resources to help you deliver exceptional technical support. You’ll work directly with users onsite, offering fast and effective solutions, and partner with client executives on both short- and long-term IT strategies. Your presence will ensure our clientele feel supported, no matter where they’re located.

Our Onsite IT Engineers are the face of our company, driving client success through innovative problem-solving and impactful solutions. If you’re excited about taking on infrastructure projects and developing your expertise, we’d love to hear from you!

We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Functions of the Onsite IT Engineer: 

• Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times.
• Collaborate closely with client, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience.
• Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction.
• Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.
• Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning.
• Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations.
• Act as the Subject Matter Expert (SME) for your client, providing guidance and mentorship to team members as needed.
• Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager.
• Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption.
• Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary.
• Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.

Advanced Technical Responsibilities:

• Enterprise Desktop Management: Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience.
• Office 365 Administration: Take ownership of Office 365 services, including advanced troubleshooting and management of SharePoint, OneDrive, and other collaboration tools, driving productivity across the organization.
• Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues that require deeper technical insight.
• Network & Security: Conduct advanced troubleshooting for network issues (DNS, DHCP, VPN), support firewall configuration, and ensure secure and reliable connectivity across multiple locations.
• Windows & Virtual Server Management: Manage Windows environments and virtual server infrastructures, performing tasks like advanced file permissions management, Active Directory administration, and supporting enterprise-level configurations.
• Healthcare Application Support & Vendor Management: Act as a key liaison for EMR/EHR vendor management, ensuring quick issue resolution and minimizing downtime for critical healthcare applications.
• User Training & Technology Mentorship: Deliver training sessions for end users, focusing on advanced IT tasks and best practices, while mentoring them to increase tech confidence and productivity.
• Team Leadership & Knowledge Sharing: Collaborate with teammates and mentor junior technicians, sharing expertise and fostering a culture of continuous learning and technical growth.
• Executive IT Support: Provide direct, high-level support to executive and senior leadership, ensuring their technology needs are met promptly and professionally with a focus on maintaining business continuity and efficiency.

Education & Experience Qualifications

• Minimum Education: High School Diploma or GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications.
• Experience: 4+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is preferred.
• Healthcare IT Experience: Previous experience in Healthcare IT is REQUIRED, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
• Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus. Ambient AI experience or desire to learn a plus.

Perks & Benefits

• Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
• 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
• Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
• Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
• People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.

This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.

Data Enrichment Specialist

Location: South Africa
Schedule: Monday–Friday, 8 AM – 5 PM Eastern Standard Time (2pm – 11pm SAST)
Salary: $1500-1700 USD / month + uncapped commission

Why This Role Matters 

This is an opportunity to build a career in sales while working for a company that values professional development. Whether you’re just starting out or bringing 1–3 years of customer-facing experience, you’ll gain the skills, confidence, and exposure to elevate your sales career.

What You’ll Do 

• Reach out to healthcare practices and start conversations about their IT needs 
• Research and gather information to identify opportunities for our services 
• Represent Dedicated IT with professionalism and authenticity 
• Work toward personal and team goals while learning proven sales strategies 
• Develop communication and relationship-building skills
• Learn how to engage decision makers in healthcare practices 
• Gain hands-on experience with modern sales tools and techniques 
• Build resilience, organization, and problem-solving skills that apply across your career 

What We’re Looking For 

• Motivated, goal-oriented people with a desire to grow 

• Strong communication and listening skills 

• An outgoing personality with the ability to connect with new people 

• Organizational skills to keep track of conversations and details 

• Some experience in sales, customer service, or outreach is great—but not required if you bring the drive to learn 

What You’ll Get 

• uncapped commission (earn more as you grow)
• Comprehensive training & mentorship 
• A people-first culture where collaboration and growth are at the center 

Our Core Values 

• Collaborate- Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients. 
• Own - Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL. 
• Dedicate - Model dedication, reliability, and responsibility. Rise to challenges, follow through, and improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day. 
• Empathize - See things from different angles and place yourself in others' shoes. Display genuine interest in care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear. 

After-Hours Service Manager

Location:                       Palm Beach Gardens, FL

Schedule:                      Monday through Friday 1 PM to 10 PM

Salary:                           $75,000 - $105,000 annually                                                                                          

Travel:                           Up to 10% - May travel to client sites (need-based – Multi-day travel may be needed)

Promotion Path:           Service Delivery Manager, Account Manager

Mission of the Role

The After-Hours Service Manager is responsible for transforming the after-hours support function into a highly trusted, process-driven, and operationally aligned extension of the daytime service organization.

This leader will elevate technical execution, accountability, collaboration, and service quality across nights and weekends while building strong cross-functional trust with daytime service teams. Success in this role is measured by improved operational efficiency, increased technician performance, stronger process adherence, reduced service friction between shifts, and the establishment of after-hours as a proactive force multiplier for the organization.

Job Scorecard

Accountability #1:

Build a High-Performance After-Hours Team

Outcomes / KPIs

• Increase A-player density on the after-hours team by 30%+ within 12 months through coaching, accountability, hiring, and performance management
• Conduct bi-weekly 1:1s with 100% of direct reports
• Maintain documented development plans for all technicians
• Reduce repeat technician performance issues through structured coaching and clear accountability
• Improve technician QA audit scores to established departmental benchmarks
• Maintain full staffing readiness and scheduling coverage for nights/weekends

Deliverables

• Performance management framework
• Technician scorecards and coaching plans
• Structured onboarding/training roadmap
• Succession and staffing recommendations

Accountability #2:

Establish Operational Trust Between After-Hours and Daytime Teams

Outcomes / KPIs

• Achieve measurable improvement in daytime team satisfaction and confidence in after-hours support
• Reduce avoidable ticket reopen rates and after-hours remediation failures
• Establish standardized cross-shift communication and escalation procedures
• Improve first-pass resolution quality for after-hours handled incidents
• Eliminate undocumented or improperly transitioned escalations

Deliverables

• Standardized overnight/daytime handoff process
• Cross-functional operational alignment meetings
• Shared escalation and communication standards
• Trust-building collaboration initiatives between shifts

Accountability #3:

Drive Service Quality, Process Adherence & Technical Execution

Outcomes / KPIs

• Increase after-hours billable utilization by 30–50%
• Improve SLA compliance and ticket progression consistency
• Increase documentation accuracy and SOP adherence across the team
• Reduce incidents caused by improper troubleshooting or process deviation
• Improve board hygiene, ticket categorization accuracy, and time entry compliance

Deliverables

• Weekly QA and operational review cadence
• Ticket quality audit reporting
• SOP reinforcement and process training initiatives
• Operational performance dashboards and trend reporting

Accountability #4:

Optimize Overnight & Weekend Operational Effectiveness

Outcomes / KPIs

• Increase proactive overnight/weekend maintenance completion rates
• Expand after-hours ownership of operational work that reduces daytime team workload
• Improve efficiency of overnight project execution and maintenance activities
• Reduce backlog carryover from after-hours into daytime operations
• Ensure consistent coverage readiness during critical support windows

Deliverables

• Overnight operational execution plans
• Weekend maintenance coordination framework
• Resource and coverage planning recommendations
• Capacity utilization reporting and optimization initiatives

Accountability #5:

Lead Continuous Improvement & Cross-Functional Collaboration

Outcomes / KPIs

• Identify and implement operational improvements that reduce friction between teams
• Create measurable gains in service efficiency and workflow consistency
• Partner effectively with Service Delivery Managers and leadership on organizational initiatives
• Develop scalable operational processes supporting company growth
• Improve communication transparency across service operations

Deliverables

• Process improvement initiatives
• Cross-department collaboration plans
• Operational health reporting
• Recommendations for tooling, workflow, and service optimization

Critical Competencies

Leadership & Accountability

• Holds teams to high standards while maintaining strong morale and trust
• Comfortable addressing underperformance directly and professionally
• Creates clear expectations and accountability structures

Cross-Functional Influence

• Builds credibility and trust with technical and operational stakeholders
• Navigates conflict constructively
• Drives alignment across multiple teams and shifts

Operational Discipline

• Strong understanding of SLA management, queue management, escalation flow, and MSP service operations
• Process-oriented with strong attention to detail and consistency

Coaching & Team Development

• Develops technicians through structured feedback and mentorship
• Identifies skill gaps and creates actionable improvement plans

Continuous Improvement Mindset

• Identifies inefficiencies proactively
• Creates scalable operational solutions rather than temporary fixes

Education & Experience

Required

• High School Diploma / GED
• 5+ Years of MSP experience
• 3+ years in leadership or supervisory role within the MSP industry
• Experience with SalesForce, ConnectWise, NinjaOne, ITGlue, or similar PSA/RMM/KB Tools

Preferred

• Prior accountability for client satisfaction, SLA performance, or team metrics
• Experience supporting healthcare or compliance-driven clients
• Previous exposure to client-facing service meetings or reporting
• ITIL familiarity or service management framework exposure
• Experience managing international or remote teams

Join Our Growing Team at Dedicated IT - The "We Don't Want to Miss You" Opportunity

Let's Do Good Things With Good People

At Dedicated IT, we know that exceptional talent comes in many forms, and sometimes the perfect role for you hasn't been created or posted yet. That's why we've created this open door to explore working together. We don't want to miss out on amazing people who could help shape our future.

As healthcare's trusted IT partner and one of the top 5 privately-owned MSPs in the U.S., we're always growing, evolving, and creating new roles. If you're passionate about healthcare technology, driven by excellence, and don't see a current opening that matches your unique skill set, this is your chance to introduce yourself.

Why Consider This Non-Traditional Path?

Some of our most valuable team members came to us through unexpected routes. Perhaps you have a blend of technical and soft skills that doesn't fit neatly into a traditional job description. Maybe you're making a career transition and see potential to apply your transferable skills in our healthcare IT environment. Or you might be looking ahead to us being the #1 privately-owned MSP and you want to be part of that journey.

What We're Looking For:

• Innovative Problem-Solvers: People who approach challenges with creativity and resilience
• Relationship Builders: Individuals who naturally connect with clients and colleagues
• Growth Mindsets: Professionals eager to learn, adapt, and evolve alongside us
• Mission Driven: Those passionate about supporting both their teammates and patient outcomes through our clients
• Cultural Amplifiers and Expanders: Team members who will strengthen our values-driven environment and bring new perspectives

Our Promise to You:

If you reach out through this channel, we commit to:
• Thoughtfully reviewing your application
• Considering where your talents might fit our current or future needs
• Keeping your information on file for emerging opportunities
• Providing a timely response to your application

How This Works:

In your application, tell us:

1. What excites you about Dedicated IT
2. Your key strengths and how they might benefit our team
3. The type of role you envision for yourself 
   1. Think about what function/responsibilities you'd like to have, where you'd like to work, how you'd make an impact, and how you'd like to grow with us
4. How you embody our core values of Collaboration, Ownership, Dedication, and Empathy

We Invest in Our People

Remember, at Dedicated IT, we prioritize both your professional AND personal success. We support career development, advancement opportunities, continued education, and genuine work-life balance. Our people-centric culture isn't just talk - it's why we're an employer of choice in the Managed Services world.

Ready to join a team that might not have your perfect role today, but doesn't want to miss the chance to connect with you? Apply now and let's explore possibilities together!

Learn more about Dedicated IT through our LinkedIn and Glassdoor pages.