About Decisions

Decisions is a fast-growing, private-equity-backed software company that helps organizations automate and improve complex business processes. Our platform brings together workflow, rules, integrations, and AI capabilities into a unified environment that enables companies to modernize operations, streamline decision-making, and improve customer experience.

Trusted by enterprise and mid-market organizations across industries, including financial services and healthcare, Decisions partners closely with customers to design and implement solutions that drive measurable business outcomes.

Our Professional Services team plays a central role in delivering those outcomes. As demand for implementations continues to grow, we are expanding our project management team and hiring an additional Technical Project Manager to support client delivery.

The Role

This is a client-facing implementation leadership role for a project manager who is comfortable operating in both structured and fast-moving environments.

You will lead the day-to-day execution of software implementations for enterprise and mid-market customers, guiding projects from requirements through build and deployment while maintaining strong alignment with client stakeholders and internal technical teams.

This role is ideal for a project manager who is confident managing scope, navigating ambiguity, and communicating professionally with senior stakeholders while keeping delivery teams focused and moving forward. You will partner closely with Professional Services POD leaders, aligning on delivery strategy and ensuring strong execution across your projects.

What You’ll Lead

Implementation & Delivery Leadership

You will drive the day-to-day execution of client implementations from kickoff through deployment.

• Lead project planning, kickoff, and ongoing delivery execution
• Define and manage scope, timeline, milestones, and deliverables
• Translate requirements into actionable delivery plans with technical teams
• Maintain momentum by identifying risks early and driving resolution
• Coordinate internal and client resources to keep delivery on track
• Ensure projects remain aligned to contracted scope and agreed outcomes
• Support structured requirements and solution planning phases
• Lead iterative build and configuration cycles through deployment
• Facilitate backlog clarity, sprint planning, and milestone tracking
• Drive readiness for deployment and successful go-live execution

Client & Stakeholder Management

This role requires strong professionalism and confidence working with external clients.

• Serve as primary day-to-day contact for client delivery communication
• Set and maintain clear expectations around scope, timeline, and responsibilities
• Communicate effectively with director- and executive-level stakeholders
• Provide clear status reporting, including risks and recommended actions
• Navigate scope changes and evolving requirements with structure and transparency
• Build strong working relationships while maintaining appropriate boundaries

What We’re Looking For

The strongest candidates for this role:

• 6+ years leading client-facing software or SaaS/PaaS implementations
• BPM implementation experience
• Confidence managing external client expectations and scope
• Strong executive-level communication and professionalism
• Ability to operate across both structured and agile delivery approaches
• Ownership mindset — focused on outcomes, not just coordination
• Calm, organized, and solutions-oriented under pressure
• Ability to build trust quickly with clients and technical teams

Helpful experience:

• Professional Services, consulting, or client delivery environments
• Workflow automation, integration-heavy solutions, or process transformation
• PMP or similar certification

Why Join the Decisions Professional Services Team:

• High-impact, client-facing implementation work
• Strong partnership with experienced technical and delivery leaders
• Fast-moving environment with meaningful ownership
• Competitive salary and bonus structure
• A true seat at the table - our project managers play an active role in shaping delivery approach, improving processes, and influencing client outcomes. If you’re coming from a highly layered enterprise environment where decisions move slowly or PMs have limited voice, you’ll find meaningful opportunity here to contribute, influence, and grow your impact! 

We are looking for technically skilled candidates with advanced problem-solving abilities for the position of Systems Administrator.  This position is responsible for providing employees with functional, reliable, and cost effective tools to do their jobs.  You will ensure the optimal running of all systems while managing access to resources and responding to user needs in a timely manner, serving as a resource and reference point for all Internal IT related queries.

This role has a local focus and global scope, based in the Hyderabad, India office and reporting to the Corporate IT Manager (US- EST).

Key Objectives

Objective #1: Support Customer Growth

• Oversees network to achieve minimal downtime
• Contribute to efficient, accurate and timely completion of IT tickets
• Collaborate with leadership on priorities to advance organizational goals
• Perform daily system administration tasks to verify uptime SLAs are surpassed
• Oversee procurement and administration of inventory as needed
• Oversee local “help desk” support for computer software and hardware
• Investigate current and emerging technologies 
• Adhere to compliance policies for effective change management

Objective #2: Eliminate Escalations

• Use monitoring to be the first to know about issues…and take action 
• Lead contributions to a shared script repository for driving expected outcomes at scale
• Oversee department resource library for effective knowledge sharing
• Oversee creation and upkeep of self-service troubleshooting resources
• Lead calls for support projects, initiatives, and incident response as needed
• Oversee after-hours maintenance and critical coverage shifts
• Oversee and perform all user and identity management following the principle of least privilege
• Research industry trends and security best practices to ensure data integrity

Objective #3: Increase Business Profitability

• Coordinate with Compliance Team on technology and actions to protect employees from work disruption
• Gather, report, and take action on department data to implement process improvement
• Reduce re-work and Mean Time to Recover (MTTR)
• Complete timely shutdown of resources

Specialized Experience

• 4+ years experience deploying and maintaining hardware (servers, laptops, etc)
• 4+ years as a Junior System Administrator (Windows, Linux), Junior DBA, or Junior Network Associate
• 2+ years experience using DevOps tools (Git, Kaseya, Powershell, Bash, Terraform, Docker, etc)
• 1 year experience with underlying technologies (SQL, HTTP, SSL, DNS, Load Balancers, VPN, etc)
• Excellent problem-solving and troubleshooting skills to make decisions under pressure
• Ability to think and communicate effectively with a global team
• Attention to detail with the ability to collect and analyze data systematically
• Strong written and verbal communication skills, proficient in the English language
• Passion to innovate, fail, and learn new things to delight customers 
• Work requires the ability to lift 30 to 50 pounds on a regular basis
• BSc/BA in Computer Science, IT, or related field preferred 
• Experience using Monitoring tools a plus (Grafana, Data Dog, Dotnet Counters)
• Experience deploying and maintaining cloud solutions a plus (AWS, Azure)
• Experience contributing to security and privacy audits a plus (PCI/DSS, SOC 2, HIPAA, ISO27001, etc)

Role Summary

We are seeking a highly analytical and hands-on GTM Finance Manager to support the growth of our SaaS business. This individual contributor role will own the reporting, forecasting, and analysis of bookings and billings while helping build scalable financial processes to support a global go-to-market organization. 

The Finance Manager will partner closely with Sales, RevOps, Customer Success, Professional Services, and other business leadership to provide clear visibility into pipeline performance, revenue drivers, and sales productivity. This role will play a key part in improving forecasting accuracy, strengthening reporting infrastructure, and enabling data-driven commercial decision-making. 

The ideal candidate thrives in a fast-paced SaaS environment, enjoys working cross-functionally, and has a strong foundation in GTM finance and sales analytics. 

GTM Finance Manager – Core Responsibilities 

1) Own GTM Financial Performance Reporting 

• Own bookings and billings reporting across new business, renewals, expansion, and churn  

• Establish consistent definitions and metrics across Sales, RevOps, and Finance  

• Ensure alignment between bookings, revenue, and cash performance  

2) Drive Forecasting & Planning 

• Own GTM forecast and provide recommendations that directly impact revenue outcomes 

• Lead weekly and quarterly GTM forecasting (pipeline, conversion, risk/upside)  

• Own sales capacity, quota modeling, and productivity analysis  

• Support annual planning and reforecasts with clear, data-driven assumptions  

3) Deliver Actionable Insights 

• Drive improvements in sales productivity, pipeline conversion, and pricing strategy 

• Build executive-ready reporting for leadership and board visibility  

• Analyze pipeline health, sales performance, and pricing trends  

• Translate data into clear recommendations to improve growth and efficiency  

4) Partner with Revenue Leadership 

• Primary finance partner to SVP of Sales and executive leadership 

• Influence decision-making on pipeline strategy, deal structure, and investment  

• Support execution of GTM strategy with financial rigor  

Qualifications 

Required 

• 7–10+ years of experience in FP&A, Sales Finance, or GTM Finance within a SaaS or technology company 

• Strong understanding of SaaS revenue models and metrics, including: 

• ACV and TCV 

• Pipeline and sales forecasting 

• Renewal, expansion, and churn dynamics 

• Sales capacity 

• Experience partnering closely with Sales leadership, RevOps, and Customer Success teams 

• Advanced Excel skills with the ability to analyze large datasets 

• Ability to build scalable financial reporting and forecasting processes 

Preferred 

• Experience supporting organizations with both commercial and enterprise sales motions 

• Familiarity with systems such as: 

• Salesforce 

• Quickbooks and FP&A tools 

• PowerBi 

Role Overview 

The Professional Services Operations Coordinator supports the day-to-day operational management of the Professional Services (PS) organization. This role is responsible for maintaining operational discipline across projects, ensuring accurate reporting, coordinating with Finance and delivery teams, and supporting leadership with reliable operational data. 

The ideal candidate is detail-oriented, highly organized, and comfortable working with data, systems, and multiple stakeholders in a fast-paced SaaS environment. This role requires someone who can manage operational trackers, follow up with delivery teams, and ensure that key operational processes are executed consistently. 

Key Responsibilities 

• Support day-to-day operational management of the Professional Services team. 

• Maintain operational trackers, dashboards, and project management data across internal systems. 

• Track project progress, delivery metrics, and resource allocation across engagements. 

• Prepare and distribute weekly and monthly operational and customer reports including time consumption and delivery metrics. 

• Maintain accuracy of operational spreadsheets, databases, and reporting tools. 

• Monitor timesheets and track hours consumed against customer contracts or Statements of Work (SOW). 

• Ensure delivery data is accurately maintained in systems such as Salesforce, or similar Professional Service Automation tools with focus on time tracking for at least 100 developers. 

• Coordinate with delivery teams to ensure project data and operational updates are completed on time. 

• Maintain contract tracking records including SOWs, amendments, and operational documentation. 

• Liaise with Finance to support reporting, invoicing inputs, and reconciliation activities. 

• Provide operational and analytical support to leadership as required. 

Required Skills and Qualifications 

• Strong proficiency in Microsoft Excel (pivot tables, formulas, data analysis). 

• Experience working with operational reporting and dashboards. 

• Familiarity with tools such as Salesforce, Power BI, or similar systems is preferred. 

• Strong organizational and time-management skills. 

• Excellent written and verbal communication skills in English. 

• Ability to coordinate with multiple stakeholders and follow up effectively. 

• Comfortable working in a fast-paced SaaS or technology environment. 

• Ability to maintain confidentiality and handle sensitive operational data. 

Preferred Experience 

• Experience supporting Professional Services, Implementation, or Delivery teams. 

• Exposure to SaaS business models and software development environments. 

• Experience preparing reports for leadership or customer reporting. 

• Experience coordinating with Finance teams on operational reporting. 

Experience 

3–6 years of experience in operations, project coordination, or delivery operations roles. 

Ideal Candidate Profile 

• Highly detail-oriented and structured 

• Comfortable working with operational data and reporting 

• Proactive in coordinating across teams 

• Able to work independently while supporting leadership priorities 

• Adaptable and capable of improving operational processes over time