⭐ Join DataDome at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity.

Your scope:  As the Customer Success Manager you will

• Act as the primary business owner of the customer relationship post-sale.
• Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.
• Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
• Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.
• Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.
• Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.
• Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.
• Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.
• Identify and drive expansion opportunities in partnership with Sales.
• Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
• Champion the voice of the customer internally, influencing product direction and operational improvements.

👤 It would be great if...

• 5+ years in a Customer Success Management role
• Experience in cybersecurity and/or SaaS environments is a plus
• Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value
• Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams
• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication
• Executive presence with the ability to build trust quickly and navigate complex customer environments
• Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams
• Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment
• Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action
• Collaborative, resourceful, and comfortable building processes in a scaling organization
• Passionate about delivering exceptional customer experiences and building long-term, value-based relationships

Success in This Role Means

• Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships.
• Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities).

What’s in it for you?

• This is a hybrid role that requires partial office presence, to be defined with the manager. our office in NYC is based in Soho neighborhood + $50 monthly allowance for those coming to the office regularly (at least 10 days per month) + $500 stipend to help you set up your ideal home workspace.
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
• A $100 annual allowance is provided for a leisure activity of your choice in Sports.
• Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
• Events & Team building: #We care and we have fun! We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• Parent Care: Gifts & care packages to celebrate growing families.
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.
• 401 K eligibility + matching.

What are the next steps?

• Talent Acquisition Manager will contact you for a first chat
• You will then meet with Leta, Chief Customer care
• You will complete a case study and a review with the team
• The final step will be a one-on-one meeting with Benjamin CEO and Co-Founder
• Welcome to DataDome!

DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the Forrester Wave for Bot Management, the DataDome platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, DataDome blocks fraud in less than 2 milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 350 billion attacks annually. Experience protection that outperforms with DataDome.

DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

We use automated tools to assist in reviewing applications for this position. These tools help us screen resumes and assess candidate qualifications. All final hiring decisions are made by our team.

DataDome is a global leader in bot and cyberfraud protection, trusted by some of the world’s largest brands to protect their digital assets from automated threats. As AI agents, autonomous LLMs, and sophisticated bots become more prevalent, DataDome is at the forefront of introducing new trust and security solutions to the market the age of AI-driven traffic. As a PMM at DataDome, you’ll be able to make a real impact in a fast-growing, mission-driven company.

⭐ About the team:

Every Product Marketing Manager (PMM) at DataDome plays a highly visible, strategic and cross-functional role in our journey. Our team that operates in a fast-paced, collaborative, and fun culture that is excited about helping customers protect themselves against sophisticated bots and cyberfraud. Reporting to the Senior Director of Product Marketing, you will be based in our NYC or Paris office.

This new role enables you to collaborate with world-class product and marketing teams, translating complex technical capabilities into clear customer value and category leadership. You will own how DataDome defines and enables trusted relationships in a world of AI agents, where ecommerce will begin to transition from direct human to agent-to-agent interactions.

You’ll lead the go-to-market strategy and execution throughout the product lifecycle, creating impactful product messaging and collateral, enabling sales and partner teams, and supporting evangelism and demand generation efforts with the marketing team.

Your scope:

👉 You will be more specifically in charge of things like...

• Define and evolve DataDome’s product positioning and messaging for AI-driven threats, agent trust, and anti-fraud solutions. Develop a deep understanding of AI agents, bots, LLM-driven automation, and emerging trust frameworks. Conduct market and competitive analysis to identify differentiation and white-space opportunities.
• Create marketing & communication plan for new product launches and feature releases aligned to the target audiences. Create compelling, differentiated value propositions, use cases & narratives with a clear understanding of target customer personas’ needs and core capabilities of the offering.
• Collaborate with marketing to produce content including product collateral, thought leadership and solution presentations, website content, videos, blogs, bylined articles and more to execute communication strategies and accelerate the buyer journey.
• Partner with Product Management to influence roadmap priorities based on customer, market and analyst insights.
• Partner with our revenue and account teams to maintain a coordinated go-to-market and sales enablement strategy. Lead enablement training sessions on new products and solutions.

👤 It would be great if...

• 5-7 years of product marketing and/or management experience in the cybersecurity or fraud prevention industry, with some experience at a high-growth or scale-up company.
• Expert content creation skills across multiple mediums, including video, whitepapers, blogs, customer decks, product and solution briefs.
• Strong written, verbal, and visual capabilities across multiple communication channels for highly technical buyers (security teams, engineers, data scientists).
• Demonstrated experience in technology marketing, including the ability to take technical concepts and communicate them to both business and technical audiences.
• Advanced project management skills with the ability to manage competing deliverables and timeline. Detail oriented and able to turn around mockups, edits, etc. quickly.
• Experience or interest in using AI and AI agents within the marketing function as well.
• Comfort acting as a public-facing spokesperson (events, webinars, analyst briefings).
• Native or strong English speaker. French language a plus.

What’s in it for you?

• Hybrid work setup with access to our Soho office in NYC + $50 monthly allowance for those coming to the office regularly (at least 10 days per month) + $500 stipend to help you set up your ideal home workspace.
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
• Professional Development: #Growth is part of our DNA, therefore we invest in your personal learning and development.
• Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual company offsite, winter party, lunch & learns, & much more.
• Parent Care: Gifts & care packages to celebrate growing families.
• PTO: 27 days + 12 national holidays.
• 401K: eligibility + matching.

What are the next steps?

• You x Talent Acquisition Manager
• You x Sr Product Marketing Director
• You will complete a presentation and present it to the team
• You x Member of the leadership team
• You x our CEO
• Welcome to DataDome!

DataDome delivers real-time bot and agent trust management, giving businesses complete visibility and control over all traffic—human, bot, or AI. Named a Leader in the 2024 The Forrester Wave™ for Bot Management, DataDome is trusted by enterprises like Etsy, PayPal, and Soundcloud. DataDome's multi-layered AI engine leverages thousands of models and 5 trillion signals daily to analyze intent and stop fraud in under 2 milliseconds—letting legitimate users through seamlessly across websites, apps, APIs, and MCPs. Backed by a 24/7 SOC and expert threat researchers, DataDome stops 20k+ attacks every second. With 30+ global PoPs, and 50+ ready-made integrations, DataDome is a recognized Leader on G2 across several categories—delivering protection that outperforms.

DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.