⭐ Join DataDome at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity.

Your scope:  As the Customer Success Manager you will

• Act as the primary business owner of the customer relationship post-sale.
• Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.
• Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
• Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.
• Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.
• Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.
• Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.
• Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.
• Identify and drive expansion opportunities in partnership with Sales.
• Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
• Champion the voice of the customer internally, influencing product direction and operational improvements.

👤 It would be great if...

• 5+ years in a Customer Success Management role
• Experience in cybersecurity and/or SaaS environments is a plus
• Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value
• Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams
• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication
• Executive presence with the ability to build trust quickly and navigate complex customer environments
• Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams
• Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment
• Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action
• Collaborative, resourceful, and comfortable building processes in a scaling organization
• Passionate about delivering exceptional customer experiences and building long-term, value-based relationships

Success in This Role Means

• Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships.
• Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities).

What’s in it for you?

• This is a hybrid role that requires partial office presence, to be defined with the manager. our office in NYC is based in Soho neighborhood + $50 monthly allowance for those coming to the office regularly (at least 10 days per month) + $500 stipend to help you set up your ideal home workspace.
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
• A $100 annual allowance is provided for a leisure activity of your choice in Sports.
• Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
• Events & Team building: #We care and we have fun! We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• Parent Care: Gifts & care packages to celebrate growing families.
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.
• 401 K eligibility + matching.

What are the next steps?

• Talent Acquisition Manager will contact you for a first chat
• You will then meet with Leta, Chief Customer care
• You will complete a case study and a review with the team
• The final step will be a one-on-one meeting with Benjamin CEO and Co-Founder
• Welcome to DataDome!

DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the Forrester Wave for Bot Management, the DataDome platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, DataDome blocks fraud in less than 2 milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 350 billion attacks annually. Experience protection that outperforms with DataDome.

DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

We use automated tools to assist in reviewing applications for this position. These tools help us screen resumes and assess candidate qualifications. All final hiring decisions are made by our team.

⭐ Join DataDome at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity.

As the Senior Customer Success Manager EMEA, you will :

• Act as the primary business owner of the customer relationship post-sale.
• Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.
• Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
• Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.
• Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.
• Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.
• Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.
• Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.
• Identify and drive expansion opportunities in partnership with Sales.
• Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
• Champion the voice of the customer internally, influencing product direction and operational improvements.

👤 It would be great if...

• 5+ years in a Customer Success Management role
• Experience in cybersecurity and/or SaaS environments is a plus
• Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value
• Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams
• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication
• Executive presence with the ability to build trust quickly and navigate complex customer environments
• Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams
• Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment
• Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action
• Collaborative, resourceful, and comfortable building processes in a scaling organization
• Passionate about delivering exceptional customer experiences and building long-term, value-based relationships

Success in This Role Means

• Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships.
• Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities).

What’s in it for you?

• Flex Life: This is a hybrid role that requires partial office presence, to be defined with the manager.. Our Parisian office is located next to the Opera Garnier. You will also receive a 500€ stipend to help you set up your ideal workspace. 
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
• A $100 annual allowance is provided for a leisure activity of your choice in Sports.
• Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
• Events & Team building: #We care and we have fun! We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• Parent Care: Gifts & care packages to celebrate growing families.
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.
• 401 K eligibility + matching.

What are the next steps?

• Talent Acquisition Manager will contact you for a first chat
• You will then meet with Leta, Chief Customer care
• You will complete a case study and a review with thea team
• The final step will be a one-on-one meeting with Benjamin CEO and Co-Founder
• Welcome to DataDome!

DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the Forrester Wave for Bot Management, the DataDome platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, DataDome blocks fraud in less than 2 milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 350 billion attacks annually. Experience protection that outperforms with DataDome.

DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

We use automated tools to assist in reviewing applications for this position. These tools help us screen resumes and assess candidate qualifications. All final hiring decisions are made by our team.

About the team:

As part of DataDome’s European technical support team, you will have a direct impact and daily interaction with clients such as Tripadvisor, Pokemon, ZocDoc, just to name a few.

This is an ideal opportunity to work with a variety of clients in their usage and adoption of DataDome’s platform, while simultaneously developing your knowledge and skill sets relating to cloud software, cybersecurity, and AI. When it comes to our support stack, we use Slack and Zendesk to provide support to our clients and Jira internally.

The Eurasian team is managed remotely, and emphasizes collaboration and engagement amongst dedicated problem solvers. 

As the Technical Support Engineer, you will be in charge of things like...

• Proactively monitoring customers’ exchanges and responding to support tickets while leveraging your expertise and knowledge of our solution and implementation phases.
• Informing our customers on how to get the most out of their DataDome products and services, respond to requests in a timely and precise manner, and be the point of contact to resolve customer issues related to DataDome products and services.
• Continuously developing your expertise and understanding of our solution, the implementation lifecycle, our bot detection process, as well as our dashboard functionalities through training, hands-on testing, sessions via our Learning & Development platform.
• Answer customers’ technical questions, while informing them and our internal global teams (Customer Success & Engineering) about your findings, meeting or exceeding service-level agreements (SLAs), and escalating ticket requests.
• Participating in an on-call rotation to provide to support our 24/7 support model
• Collaborating and exchanging with our global Threat Research team and cybersecurity experts on a daily basis, while simultaneously contributing to protecting and reducing fraudulent online traffic - basically this is what being a Datadomer is all about!

It would be great if...

• You have at least 2 years of relevant work experience in technical support, product support, or a similar customer-facing technical role
• You have experience supporting B2B cloud software
• You are self-driven, curious, an eager learner, at ease working autonomous and highly motivated
• You are a team player and enjoy interacting with global teams
• You are a customer-driven individual, who is excited to work and solve technical challenges in a rewarding environment alongside great people
• Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)
• You have experience with Apache, Nginx, AWS Lambda@edge, CDNs (e.g., Akamai, CloudFlare, Fastly), and WAFs
• You have cybersecurity experience

Bonus Points

• You are interested in deep diving into data and you are familiar with Kibana/Elasticsearch
• HTTP protocol is no mystery for you

What’s in it for you?

• Fully Remote position (India-based) work + $500 stipend to help you set up your ideal workspace after 90 days of employment
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
• Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
• Events & Team building: #Wecare and we have fun! We organise Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays
• Equivalent of 401 K eligibility + matching.

What are the next steps?

• You x Talent Acquisition Specialist
• You x Gaetan , Support Engineer Manager
• You x Team for the test
• You x Leta , Chief Customer Officer
• You x Benjamin, CEO
• Welcome to DataDome!

DataDome delivers real-time bot and agent trust management, giving businesses complete visibility and control over all traffic—human, bot, or AI. Named a Leader in The Forrester Wave™ for Bot Management, DataDome is trusted by enterprises like Etsy, PayPal, and Soundcloud. Acting as a traffic control plane, DataDome's multi-layered AI engine leverages thousands of models and 5 trillion signals daily to analyze intent and stop fraud in under 2 milliseconds—letting legitimate users through seamlessly across websites, apps, APIs, and MCPs. Backed by a 24/7 SOC and expert threat researchers, DataDome stops 20k+ attacks every second. With 30+ global PoPs, and 50+ ready-made integrations, DataDome is a recognized Leader on G2 across several categories—delivering protection that outperforms.

DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.