About the role:

As a Customer Account Executive, you will be responsible for retaining and expanding our commercial customer base and setting the continued groundwork for sales at dbt Labs. This role will be based in Dublin and will also be in office 4 days per week.

In this role, you can expect to:

• Own a portfolio of SMB and mid-market accounts with a dual focus: retention and growth
• Identify upsell and cross-sell opportunities and manage them through the full sales cycle
• Own the full sales cycle from lead to close for our customers
• Serve as the primary point of contact for your customers; understanding their goals and flagging risks early
• Help shape and iterate on the at-scale commercial motion; this is a new function and your input matters

You are a good fit if you:

• 2+ years of closing experience in technology sales, with a proven track record of exceeding annual targets
• Comfortable managing a high-volume book of business across SMB and mid-market accounts, with a retention and expansion quota
• Able to understand complex technical concepts and shape them into a consultative sale
• Have a passion for building and maintaining long term partnerships with your customer base 
• Excellent verbal, written, and in-person communication skills, you can engage anyone from an individual developer up to a CTO
• Organised and diligent to manage long, multi-threaded sales cycles across multiple stakeholder teams
• Comfortable operating in a fast-paced, ambiguous environment
• A collaborative teammate who cares about building an inclusive culture, not just hitting your number
• Experience with SQL or willingness to learn
• Based in Dublin and happy to be in the office 3-4 days per week

Compensation:

• Competitive Salary
• Equity Stake
• Benefits - dbt Labs offers:
  • • Unlimited vacation (and yes we use it!)
    • Pension Coverage
    • Excellent healthcare
    • Paid Parental Leave
    • Wellness stipend
    • Home office stipend, and more!

What to expect in the hiring process: 

• Interview with a Talent Acquisition Partner to align on the role and the skills and experiences we mutually value
• Interview with Hiring Manager
• Team Interviews (1:1s) with members of the Sales and Solutions Architecture team
• Project

#LI-LA1 #LI-Remote #LI-CA1

About the role:

As a Customer Solutions Architect Manager, you will be a key player in helping us to scale our Customer Solutions Architect organization and define the strategy and processes that drive this team. Your primary responsibility is to lead our EMEA Customer Solution Architects (CSAs) in Dublin, focused on ensuring our customers are maximizing the value they receive from dbt platform to drive customer retention and expansion. In this role, you will work closely with the Revenue and Solution Architecture teams to execute a regional strategy and work with the global CSA org to develop processes that enhance customer adoption, and ensure seamless collaboration across teams, including Support, Product, Engineering, and Sales. You will play a key role in managing customer escalations, driving continuous improvements, and cultivating a high-performance team culture.

The CSA organization is still relatively new at dbt Labs, so this role is a combination of leading and scaling the existing team, while also helping to build and scale the CSA organization and operating model. We strive to maintain global consistency in processes and standards, while allowing for regional differences as required, and you will be a key member of the leadership team in defining these motions. We are hiring for this role because the team has hit a scale where we will benefit greatly from having an in region leader.

This is a hybrid role with an expectation to be in the office 3 days a week, along with other members of the GTM organization in Dublin.

In this role, you can expect to:

• Lead and manage the regional Customer Solutions Architects, which is currently 5 members
• Collaborate with the Global Head of Customer Solutions Architects to drive and execute a global strategy for CSA operations, ensuring a metrics-driven and solution-oriented approach
• Build and scale the team thoughtfully: own recruiting, ramping, and retaining top CSA talent in partnership with the Talent team
• Foster effective communication and collaboration between cross-functional teams, including Support, Product/Engineering, Sales, and Account Management teams
• Ensure proactive and high-quality ticket and incident management, addressing critical customer escalations and managing stakeholder expectations
• Collect and analyze support metrics to identify areas for improvement and to inform strategic decision-making in market
• Maintain regular reporting on team performance, customer trends, upcoming renewals, and support issues
• Build and maintain strong relationships with customers, ensuring satisfaction through regular communication and implementation of corrective actions when necessary

You are a good fit if you have:

• 4 to 6 years of technical leadership experience, ideally in a SaaS or Data Analytics environment
• Experience leading technical teams focused on the customer journey, such as Technical Account Management, Customer Support Engineering, or Solutions Architecture or experience leading CSM teams in a technical environment
• Proven track record in scaling and operationalizing technical customer success or technical account management
• Direct experience with recruitment, interviewing, and decision-making in the hiring process
• Excellent communication skills, both written and oral, with the ability to collaborate across multiple teams
• Enthusiasm for working directly with customers and building world-class post sales teams
• Strong problem-solving skills with a solution-oriented mindset and experience handling conflict with professionalism and grace

You'll have an edge if you have:

• A proven track record of building and leading Technical Support or Field Engineering teams in SaaS, infrastructure, or platform businesses.
• Experience developing and promoting best practices for customer post sales journeys.
• Have experience with ancillary tools, managing data infrastructure, APIs, etc

What to expect in the hiring process (all video interviews unless accommodations are needed):

1. Interview with Talent Acquisition Partner
2. Interview with Hiring Manager
3. Team Interviews
4. Leader Challenge 
5. Interview with the Global VP of Solutions Architecture