Who we are
CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
What you’ll do
As our Enablement Associate, you will be the architect of our team’s knowledge and the engine behind our operational excellence. This is a high-impact role where education meets execution. You won’t just be "creating training"; you’ll be designing the literal playbooks that allow our business to scale globally.
Your mission is to bridge the gap between complex operational needs and team performance through compelling learning materials, rigorous documentation, and data-driven optimization. If you are a proactive professional who thrives in a fast-paced environment and loves to build from the ground up, this role is for you.
- Supports the creation of curriculum and training collateral, including synchronous and asynchronous e-learning, classroom curriculum, job aids, and performance support tools.
- Assists in the development of playbooks and documented Standard Operating Procedures (SOPs).
- Manages multiple training content and curriculum initiatives on a monthly/quarterly basis.
- Cross-functional Coordination: Collaborate with Sales, Product, Operations, and Accounting to align promotions and marketing initiatives.
- Evaluates training program effectiveness, recommends improvements, and develops learning design plans.
- Creates training materials that align with design plans to improve learner outcomes.
- Collaborates with team members and stakeholders to finalize strategy and develop educational materials using agreed methodology and approvals.
- Review current training offerings and organizes material within the Learning Management System (LMS) and intranet sites.
- Publishes performance and usage metrics to measure the effectiveness of training tools and the LMS
What we’re looking for
- Curriculum & Content Design: Lead the creation of high-impact training collateral, including synchronous/asynchronous e-learning, classroom materials, and performance support tools.
- Operational Intelligence: Help develop and maintain the "source of truth" for our business—driving the creation of playbooks and Standard Operating Procedures (SOPs).
- LMS Strategy & Optimization: Help maintain the Learning Management System (LMS) and intranet, ensuring all content is organized, accurate, and easily accessible for a scaling workforce.
- Performance Metrics: Publish and analyze usage metrics to measure the effectiveness of training tools. You don’t just deliver content; you ensure it actually improves business outcomes.
- Cross-functional Collaboration: Partner with stakeholders to finalize educational strategies and ensure training aligns with real-time business needs.
- Project Management: Independently manage multiple curriculum initiatives on a monthly and quarterly basis, meeting aggressive deadlines with high-quality output.
- English Mastery (Mandatory): Fluency at a C1 level or higher is a must-have for this role due to constant international exposure and the need to design content for global teams.
- Technical Expertise: Proven experience in designing curriculum and using professional LMS platforms to drive learning outcomes.
- Analytical Writing: Exceptional ability to document complex processes (SOPs/Playbooks) into clear, actionable, and scalable formats.
- The "Plus" Factor: Previous experience working within Training Processes and proficiency in Asana for project tracking are highly valued.
- Growth Mindset: Ability to scale responsibilities and manage the entire enablement ecosystem independently after the first 6 months.
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?
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