Are you a natural problem-solver with a keen ability to connect and empathize with clients?

Do you thrive in an environment where your perceptive listening and analytical skills drive impactful results?

Can you transform initial inquiries into lasting client relationships with warmth and precision?

Are you ready to step into a pivotal role that seamlessly bridges potential clients and trusted legal counsel?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Craig, Kelley & Faultless LLC stands as a formidable force in personal injury law, particularly in handling challenging truck accident cases. With over 30 years of dedicated service, the firm has relentlessly pursued justice for victims across Indiana and Missouri. Our attorneys bring decades of combined experience, coupled with an unwavering commitment to providing compassionate and effective legal representation.

Driven by a culture that prioritizes client well-being and community service, Craig, Kelley & Faultless takes pride in its personal approach to law. We provide clients with direct access to our attorneys, ensuring personalized attention and prompt responses. Our strong presence in the community is matched by our notable legal achievements, including prestigious awards and memberships in elite forums. At our core, we believe in treating each client with integrity and respect, striving to deliver the full compensation they deserve.

Join Craig, Kelley & Faultless LLC as a New Business Specialist, where you'll be at the forefront of our client engagement efforts. This role is vital for converting potential leads into trusted clients, supporting our mission to deliver justice for personal injury victims, particularly in catastrophic trucking accidents. Your work will directly enhance our firm's capacity to ensure each client's journey starts on the right path, impacting both our legal outcomes and our community engagements.

What you’ll do:

• Client Conversion: Handle qualified leads from initial inquiry to signed client agreement, ensuring a smooth transition into the litigation phase.
• Consultative Selling: Listen with empathy, assess client needs, and build confidence in our firm, converting qualified leads with a high success rate.
• Catastrophic Case Urgency: Quickly recognize high-severity trucking and catastrophic injury cases and follow the firm’s escalation protocol immediately (including live transfers and interrupting leadership when warranted).
• Referral Management: Maintain and enhance professional relationships with referring attorneys, managing inbound and outbound referrals efficiently.
• Follow-Up & Documentation: Maintain a clear follow-up trail (texts/emails/calls), document every touchpoint and next step in the CRM, and deliver a weekly recap of outcomes so the team can step in seamlessly if needed.

What we’re looking for: 

• Educational Background: Preferably a degree in Psychology or Social Work, valued for listening and empathy skills.
• Experience: Prior consultative sales or high-empathy roles, with legal intake experience as a bonus.
• Communication Skills: Excellent listening, persuasive selling, and rapport-building capabilities.
• Execution Abilities: Demonstrated reliability, strong organizational skills, and ability to follow through independently.
• Technical Proficiency: Comfortable with CRM systems, e-signature platforms, and basic online research tools.
• Dependability (Non-Negotiable): You show up consistently, follow through, and can be trusted to handle urgent client matters without disappearing mid-process.
• Detail + Documentation Discipline: You keep impeccable notes, maintain a clean CRM, and can summarize your weekly pipeline and outcomes without being chased.

Why you should work here: 

• Impactful Role: Directly influence client outcomes and firm success through meaningful client interactions.
• Cultural Trust: Work in an environment that values autonomy, supported by an open-door management style.
• Growth Opportunity: Potential to lead and train future team members as the firm expands its reach.
• Strategic Involvement: Play a crucial role in developing processes and workflows from the ground up.

Compensation & Benefits:

• Compensation is competitive and may include performance incentives tied to measurable KPIs (e.g., qualified conversion and paperwork completion). Final benefit details will be shared during the interview process.

At Craig, Kelley & Faultless LLC, the New Business Specialist plays a critical role in shaping our client experiences and legal successes. If you are ready to make a profound impact within a respected firm committed to justice and community, we invite you to apply and join our team.

Do you thrive in a high-stakes legal environment where your organizational skills drive progress?

Can you manage complex litigation files from start to finish without missing a beat?

Are you someone who excels in client communication, ensuring every interaction builds trust and confidence?

Do you possess the independence to anticipate challenges and solve them proactively?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Craig, Kelley & Faultless LLC, established in 1999, is a renowned plaintiff-side personal injury firm that has carved out a niche as experts in handling complex truck accident cases. With offices across Indiana and Missouri, we take pride in our strong community impact and client-focused approach. Our dedicated attorneys have successfully recovered hundreds of millions in settlements and verdicts for our clients, always maintaining a relentless commitment to justice and client advocacy.

Our firm operates with the core mission of guiding clients through stressful and high-stakes situations. We prioritize high-touch client communication and strong internal accountability, ensuring each client feels supported and their needs are met with empathy and professionalism. This dedication to our clients has earned us numerous accolades, including being listed among the 10 Best Law Firms by the American Institute of Legal Counsel.

The Plaintiff Litigation Paralegal (File Manager) is pivotal in ensuring the seamless progression of litigated cases. This role supports our mission by driving litigation files from inception through mediation, independently managing each case with minimal attorney oversight. Your work will have a direct impact on client satisfaction and case outcomes, reinforcing the firm’s reputation for excellence in the legal community.

What you’ll do:

• File Management: Oversee cases from initial investigation to resolution, maintaining momentum and meeting all deadlines independently.
• Client Communication: Serve as the primary contact, ensuring clients are informed and their expectations are managed professionally.
• Scheduling & Deadlines: Coordinate crucial events like depositions and mediations, track key dates, and prevent any potential delays.
• Attorney Collaboration: Work effectively with multiple attorneys, adapting to varying styles to ensure seamless case progression.
• Legal Document Handling: Research, request, and manage medical records and expenses critical to case development.

What we’re looking for: 

• Litigation Experience: Minimum of 2 years in plaintiff litigation file management, with demonstrated ability to run files independently.
• Client-Centric: Strong communication skills, with a focus on maintaining professional, constructive dialogue with clients.
• Organizational Skills: Proven track record of managing multiple deadlines and tasks without automated systems.
• Technology Proficiency: Skilled in Word, Excel, Outlook, and familiarity with Access for comprehensive case tracking.
• Team Collaboration: Ability to work within a team of attorneys, smoothly adapting to diverse work styles and requirements.

Why you should work here: 

• Autonomy & Growth: Enjoy a high level of autonomy, with the opportunity to impact significant cases and grow into more complex scenarios.
• Collaborative Culture: Join a supportive, close-knit team that prioritizes collaboration and mutual success.
• Leadership Exposure: Work directly with top litigators, gaining unique insights and mentorship opportunities.
• Meaningful Work: Handle serious, impactful cases that challenge your skills and contribute to the firm's esteemed reputation.

If you are a proactive professional seeking to make a real difference in the lives of injury victims while advancing your career in a dynamic legal environment, we invite you to apply. Join Craig, Kelley & Faultless LLC and take the next step in your legal journey with us.