CLINICAL CASE MANAGER  
QUEENS SUPERVISED RELEASE PROGRAM

Posted: 3/31/2026

ABOUT CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.  CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof.  CJA utilizes procedural justice practices to provide pretrial services to over 200,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

­­­­­­­­­­­PROGRAM SUMMARY

CJA operates a Supervised Release Program in Queens Criminal Court. The program, which operates during the day and night court in Queens, screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in an assessment process to identify needs such as substance use and mental health, and agreeing to program monitoring of court appearances and re-arrests.

This is a great opportunity for a dynamic, knowledgeable individual, experienced in dealing with high-needs populations such as those with mental health diagnoses, at-risk youth, and others with social, emotional or developmental challenges, who have criminal court involvement. 

PRIMARY RESPONSIBILITIES

The Clinical Case Manager’s functions include:

• Reviewing with participants the conditions of release, program agreement, and consents for disclosure
• Conducting an intake/assessment interview to identify participants’ needs, including administering various evidence-based assessment tools to identify possible mental health and/or substance abuse problems
• Responsible for monitoring a caseload of high risk and high needs program participants, providing supervision and making referrals to voluntary social service interventions 
• Verifying participant contact information, applicable activities and responsibilities to assign participants to a designated level of supervision
• Maintaining face-to-face and telephone contact with participants, monitoring re-arrests, and preparing written progress reports for court
• Maintaining communication with defense attorneys, and referral agencies until transfer or completion of reporting responsibilities
• Updating computerized case management appointments accordingly to produce periodic reports on participant compliance
• Complete all necessary documentation and maintain all data set reporting requirements in the agency database
• Appearing and advocating in court regarding participants’ compliance as necessary
• Actively participate in staff meetings and ongoing trainings; identify new opportunities for staff development

QUALIFICATIONS

• MSW or relevant Masters degree required with + 3 years of related experience
• Knowledge of NYC Court Operations, preferred
• LMSW, LCSW or LMHC preferred 

The successful candidate will possess a combination of the following knowledge, skills, and experiences:

• Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models
• Working knowledge of treatment programs (substance abuse, mental health, etc.) and other support services (GED, job training, YIP, etc.) for referrals
• Ability to exercise sound and quick judgment
• Excellent communication and writing skills
• Excellent time management skills
• Computer literate with the ability to quickly adapt to changing technology
• Bilingual skills preferred, Spanish a plus
• Must be willing to work evening and weekend hours, if needed
• CASAC or CASCT encouraged to apply

Hours: Monday- Friday from 9AM-5PM (one day remote) 

SALARY: $73,778.82- $77,643.68 annually

CJA VALUES

Each employee at CJA is guided by these values in our work:

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health, and wellness, Employee Assistance Program (EAP) plan, four weeks’ vacation, paid holidays, and a retirement plan with employer matching contributions.  CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development. 

Note: Only those candidates being considered will be contacted.

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations

The New York City Criminal Justice Agency is an Equal Opportunity Employer 

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

CASE MANAGER 

QUEENS SUPERVISED RELEASE PROGRAM

POSTED: 4/23/2026

ABOUT CJA 

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.  CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof.  CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide. 

PROGRAM SUMMARY

CJA operates a Supervised Release Program in Queens Criminal Court for defendants of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention, but are at risk of failing to appear in court if released on recognizance.

The program, which operates during the day and night court, screens targeted defendants for release, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in a screening protocol for substance abuse and mental health issues, and agreeing to program monitoring and reporting of non-compliance, re-arrests and scheduled court appearances.

POSITION SUMMARY

Reporting to the Supervising Clinical Case Manager and under the direction of the Clinical Director, the Case Manager is a dynamic, knowledgeable, and experienced individual with a social service, psychology, or clinical background to help make an impact on the ever-changing role of the court system and alternative initiatives aimed at reducing detention and crime rates in the city. The Case Manager hired for this position will be working on a team that serves both youth and adult clients (ages 16 years and older). The Case Manager in this role will be responsible for building relationships with participants and their support systems. In building these relationships, the Case Manager will coach and connect people with resources to meet their unique needs, such as education and employment programs, career assessments, job readiness, and other opportunities aligned with their personal goals and interests.

 PRIMARY RESPONSIBILITIES

The Case Manager’s functions include:

Client Needs Assessments:

• Conducting the intake/assessment interview to identify participants’ immediate needs, including risk factors for recidivism.
• Assessing for mental health and substance abuse problems, making outside referrals as appropriate.
• Working with people to explore interests and create plans to take steps towards meeting goals.
• Assessing for school and/or job readiness and connecting young participants to quality school and job programming, vocational trainings, technical skills classes or other certification programs, as well as peer support services, based on their personal interests and goals.
• Verifying participant contact information and age-appropriate activities and responsibilities to assign to participants at a designated level of supervision.

Client Engagement:

• Build relationships with program participants ages 16 years and older
• Identify and collaborate with support systems, such as guardians and significant, in participant’s life.
• Reviewing with participants the conditions of release, program agreement, and consents for disclosure
• Maintaining face-to-face and telephone contact with participants, monitoring re-arrests, and preparing on-calendar and off-calendar reports for court.
• Utilizing cognitive behavioral therapy, including using the use of interactive journaling, in applicable sessions.
• Run psychoeducational and supportive psychotherapeutic groups for participants ages 16-24 years old.
• Motivating participants to engage in voluntary services.

Documentation and Reporting:

• Updating computerized case management appointments accordingly to produce periodic reports on participant’s compliance.
• Writing formal progress reports for each court date, in accordance with program requirements and quality standards; advocate for graduated sanctions for eligible clients.
• Completing all necessary documentation and maintaining all data set reporting requirements in the program’s case management database

Teamwork and Relationship Building:

• Maintaining professional communication with defense attorneys, Assistant District Attorneys, and referral agencies until transfer or completion of reporting responsibilities
• Appearing and advocating in court regarding participants’ compliance as necessary
• Participating in clinical supervision, case conference meetings, staff meetings, and on-service trainings; identify new opportunities for staff development.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in social work, psychology, sociology, criminal justice, or other related field
• 2 years of experience in case management; at least 1 of those years working with an adolescent population.
• Must be willing to work evening and weekend hours, as operations expand.

PREFERRED QUALIFICATIONS

• Knowledge of NYC Court Operations
• Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models
• Working knowledge of treatment programs (substance abuse, mental health, etc.) and other support services (GED, job training, YIP, etc.) for referrals
• Ability to exercise sound and quick judgment
• Excellent communication and writing skills
• Excellent time management skills
• Computer literate with the ability to quickly adapt to changing technology
• Bilingual skills preferred (Spanish, Mandarin, Korean, French-Creole, a plus). Those with other language skills are also encouraged to apply.
• Credentialed Alcoholism and Substance Abuse Counselor (CASAC) or Credentialed Alcoholism and Substance Abuse Counselor in Trainee (CASACT) encouraged to apply

Note: This position is expected to operate on a hybrid schedule with in-person work 4 days per week and 1 remote day.  The successful hire must be able to assume responsibilities that are both remote and on-site, in accordance with CJA policy at the time of hire.

SALARY: $67,165

Location: Long Island City or Kew Gardens

*Internal applicants must be at least 1 year in their current role and in good standing (no disciplinary action within the last 90 days) to be eligible for this role.

CJA VALUES 

Each employee at CJA is guided by these work values:

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health and wellness (EAP) plan, four weeks’ vacation, paid holidays and a retirement plan with employer matching contributions.  CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development.

NOTE: Only those candidates being considered will be contacted. No phone calls please.

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations.

CJA is committed to embodying the principles of Diversity, Equity, Inclusion, and Belonging as cornerstones of our mission and culture.  

The New York City Criminal Justice Agency is an Equal Opportunity Employer 

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

COURT REPRESENTATIVE

QUEENS SUPERVISED RELEASE PROGRAM

POSTED: 4/21/2026

ABOUT CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.  CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof.  CJA utilizes procedural justice practices to provide pretrial services to over 100,000 arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

­­­­­­­­­­­­­­PROGRAM SUMMARY

The Queens Supervised Release Program is the first program launched by the City of New York’s Supervised Release Initiative in 2009 and is the model for which Supervised Release Programs have evolved citywide.

CJA operates the QSRP in Queens Criminal Court seven days a week, during both the day and night court. The program serves individuals of all ages who are released at criminal court arraignments, who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention but are at risk of failing to appear in court if released on recognizance. QSRP provides pretrial supervision and voluntary social service referrals to a wide array of community-based organizations which offer services including job training, employment, substance misuse treatment, and mental health counseling. Participants remain in the community and are monitored to ensure they attend all court appearances and avoid rearrest with the goal of successful reconnection to their community.

POSITION SUMMARY

Court Representatives are the first point of contact with CJA services. They coordinate release with court partners, orient newly released participants, and present program eligibility and obligations to both court stakeholders and participants.

The Day Shift QSRP Court Representative role is based at Queens Criminal Court during arraignment hours. This role serves as primary CJA contact during night arraignments and provides critical support to participants following a highly challenging period- immediately following arrest, detention and arraignment. This position works collaboratively within a multidisciplinary team of court representatives, court-based social workers, and acts as a vital link between the court and the CJA Case Management team. Success in this role requires the ability to perform effectively in a fast-paced, high-stakes environment, both independently and within a team structure.

PRIMARY RESPONSIBILITIES

• Screen court calendars, court related documents and Office of Court Administration (OCA) databases to identify prospective clients, including high-risk/high needs participants, pending arraignment.
• Appear during subsequent court dates to provide updates to the Court, connect with participants, and collect court-related information regarding any updated conditions or mandates imposed post-arraignment.
• Maintain strong professional relationships with night shift personnel including defense attorneys, prosecutors, judges, and court officers to maintain CJA credibility.  
• Collect and organize all court documents needed for case records.
• Orient new participants immediately following arraignment ensuring they understand the conditions of their Supervised Release mandate, court conditions and responsibilities through a trauma-informed, culturally sensitive approach.
• Conduct comprehensive orientation intakes for newly released participants, flagging risk factors, immediate needs, and behavioral health concerns. Provide crisis support, as needed.
• Distributing metro-cards and/or cell phones to clients as needed and maintaining accurate documentation for these processes.
• Collaborate with CJA case management, Program Analyst, and daytime Court Representatives teams to ensure seamless transition and comprehensive participant information sharing.
• Ensure timely and accurate documentation in database case record and court tracking systems including entering participants demographics, contact information, court-imposed conditions, special circumstances, and next court proceeding information.
• Track program compliance for participants who have been rearrested, via case manager and provide verbal compliance updates to the courts at arraignment, as requested.
• Appear during subsequent court dates to provide compliance updates to the Court and collect information regarding any updated conditions or mandates imposed post-arraignment.
• Participate in regular team meetings, supervision and professional trainings identified by management
• Perform other related duties as assigned by Supervising Court Representatives and Senior Manager of Court Operations.

 QUALIFICATIONS

• Bachelor’s degree, required.
• Minimum of 2 years’ experience working withing the criminal legal system, direct service delivery or working with those impacted by the legal system. Current CJA employees with at least 2 years of experience as a Pretrial Associate or Court Services Coordinator are encouraged to apply
• Ability to obtain Office of Court Administration (OCA) Secure Pass for court access
• Strong understanding of the criminal legal system, including its structure, procedures, and NYS bail reform statutes, with the ability to explain those processes- such as bail proceedings, court appearance, orders of protection- to justice impacted individuals in a clear and accessible way.
• Knowledge of trauma informed principles and ability to support individuals in acute distress
• Experience working with individuals impacted by the legal system, unhoused or have behavioral health needs.
• Excellent communication skills with the strong ability to remain calm and professional under pressure.
• Detail oriented, thorough and accurate in completion of all documentation
• Computer proficiency in entering participant’s information into databases with the ability to quickly adapt to changing technology
• Ability to effectively navigate and use Microsoft Teams and Microsoft Outlook.
• Proficient in the use of video technology to virtually appear in court as needed
• Bilingual applicants (fluency in Spanish/English) encouraged to apply

Please note: Must be available to work during the day shift  (9AM to 5PM)  including holidays as the program operates 7 days per week, 365 days a year.

SALARY:  $67,166 + night differential pay 

SHIFT: Wed- Sunday (Monday and Tuesday off) 9AM to 5PM

Note: This role is 100% in person

*Internal applicants must be 1 year in their current roles and in good standing (no disciplinary action within the last 90 days) to apply.

CJA VALUES

Each employee at CJA is guided by these values in our work:

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health, and wellness, Employee Assistance Program (EAP) plan, four weeks’ vacation, paid holidays, and a retirement plan with employer matching contributions.  CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development. 

Note: Only those candidates being considered will be contacted.

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations

The New York City Criminal Justice Agency is an Equal Opportunity Employer 

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

PEER COORDINATOR 
QUEENS SUPERVISED RELEASE PROGRAM

Posted: 3/31/2026

CJA's work seeks to reduce jail overcrowding and unnecessary detention in New York City.

Are you a certified Peer Specialist interested in assisting program participants in your community?

Are you interested in helping us implement a more person-centered, recovery-oriented, trauma-informed approach?

Would you like to help change how arrested individuals view the criminal justice system?

Join our team of multi-disciplined professionals! 

ABOUT CJA 

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.  CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof.  CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.  

PROGRAM SUMMARY 

The Criminal Justice Agency (CJA), a non-profit organization under contract with the City of New York to provide pre-trial and research services to the courts, operates a Supervised Release Program in Queens Criminal Court. 

The program, which operates during the day and night court in Queens screens defendants charged with non-violent felony and misdemeanor offenses that present a substantial likelihood of detention.  CJA screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in an assessment process to identify needs such as substance abuse and mental health, and agreeing to program monitoring of court appearances and re-arrests. 

This is a great opportunity for a dynamic, resourceful, service-oriented individual with lived experience and a background in providing support to high needs populations with criminal court involvement, and a commitment to helping participants avoid harmful behaviors leading to re-arrest and disconnection from community support systems. 

Position Summary 

The Peer Coordinator reports directly to the Peer Supervisor and supports all peer team coordination tasks and administrative duties. The Peer Coordinator is also responsible for providing holistic, person-centered support and mentorship to a team of Peer Specialists. The Peer Coordinator also facilitates internal and external wellness and recovery groups for staff and program participants. They will also serve as the direct liaison between external organizations and the peer staff when helping clients understand the benefits of referrals being made. 

PRIMARY RESPONSIBILITIES 

In this role, you will report directly to the Peer Supervisor. You will be tasked with the following responsibilities: 

• Provide support and mentorship to a team of Certified Peer Specialist. 

• Support the Peer Supervisor with all team coordination and administrative duties, including review and assignment of Peer referrals and re-arrest/mandatory programming/weapons charges cases. The Peer Coordinator will serve as acting Peer Supervisor in the Supervisor’s absence. 

• Conduct internal program chart reviews on a quarterly basis, as well as capturing data and tracking outcomes of referrals and assignments. 

• Support the Peer Supervisor in the development and facilitation of evidence-based groups, training, and team-building activities to increase team engagement and development. Will also assist with the onboarding of new Peer staff. 

• Assist in ensuring the team is adhering to all QSRP and agency policies and procedures 

• Will be responsible for managing a small caseload of participants with complex needs requiring experienced Peer support on a case-by-case basis. Provide advocacy, outreach and engagement, referral assistance, self-help tools, recovery support, transitional support, and pre-crisis/crisis support in office, community, or virtual settings (i.e., telephonic support, video calls/chats, etc.) 

QUALIFICATIONS 

• HS Diploma is required. Some college preferred. 

• OASAS/OMH Peer Specialist Certification (either fully NYS Certified Peer Specialist or Certified Recovery Peer Advocate) required. Those with a CPS would be expected to get CRPA within one year of hire. Those with s CRPA would be expected to get CPS within one year. 

• 3 years of professional experience as a Peer Specialist, Peer Advocate, or Peer Counselor in a Behavioral Health or Criminal Justice setting required. Experience providing community-based Peer support to underserved communities and populations required. 

• History of lived experience in recovery and/or the criminal justice system required. As an individual who actively participates in their own recovery from mental illness and/or substance use, must be willing to appropriately and effectively utilize their recovery experience to engage and support others 

• Strong knowledge of and demonstrated ability to apply person-centered, recovery-oriented practices and principles 

• Strong proficiency in using computer software applications such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook), email, web browser and database/file management systems required 

• Experience with online communication tools such as video conferencing (Teams, Zoom, etc.), chat, and collaboration software required 

• Certification in Wellness and Recovery Action Planning (WRAP) and Intentional Peer Support (IPS) preferred 

• Knowledge of NYC Court Operations, preferred 

• Bilingual skills preferred (Spanish, Mandarin, Korean, French-Creole, a plus). Those with other language skills are also encouraged to apply 

The successful candidate will possess a combination of the following knowledge, skills, and experiences: 

• Familiarity with Pretrial/Supervised Release, Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models 

• Working knowledge of community-based treatment programs (substance use, mental health, etc.) and other support services and resources (housing, education, employment, vocational, etc.) 

• Ability to maintain professional boundaries and confidentiality in compliance with agency and state guidelines 

• Ability to work independently and as part of a multi-disciplinary team 

• Proficiency in exercising sound and quick judgment 

• Excellent communication, written documentation, and interpersonal skills 

• Effective group facilitation skills 

• Demonstrated professionalism and reliability with excellent time and self-management skills 

• Computer literate with a willingness to learn and adapt to modern technologies and software applications as needed for the position 

• Must be willing to work evening and weekend hours, as operations expand 

• Willingness to travel via public transportation to conduct community visits with participants 

• Willingness to accompany to and support participants in court 

Hours & Scheduling Expectations 

This is a visible role with direct client-facing responsibilities, engaging with clients, staff, and other stakeholders. The successful candidate will possess the required qualifications and skills, and the ability to work in person 5 days a week. 

• Hours for this role will be: Monday-Friday 9-5 

• Flex hours will be occasionally required to perform client visits either in their homes, or at community-based locations. 

• Travel within the 5 boroughs required for client engagement or meetings with community partners, as needed. 

*Internal applicants must be 1 year in their current roles and in current good standing (no disciplinary action within the last 90 days) to apply. 

SALARY: $58,349.20 

Location: QUEENS, NY 

CJA VALUES 

Each employee should embody the following core values in their work at CJA: 

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention. 

• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families. 

• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention. 

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health, and wellness (EAP) plan, four weeks’ vacation, paid holidays, and a retirement plan with employer matching contributions.  CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development. 

NOTE: Only those candidates being considered will be contacted. No phone calls please. 

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations. 

The New York City Criminal Justice Agency is an Equal Opportunity Employer  

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. 

COURT REPRESENTATIVE

QUEENS SUPERVISED RELEASE PROGRAM

POSTED: 3/20/2026

ABOUT CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.  CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof.  CJA utilizes procedural justice practices to provide pretrial services to over 100,000 arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

­­­­­­­­­­­­­­PROGRAM SUMMARY

The Queens Supervised Release Program is the first program launched by the City of New York’s Supervised Release Initiative in 2009 and is the model for which Supervised Release Programs have evolved citywide.

CJA operates the QSRP in Queens Criminal Court seven days a week, during both the day and night court. The program serves individuals of all ages who are released at criminal court arraignments, who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention but are at risk of failing to appear in court if released on recognizance. QSRP provides pretrial supervision and voluntary social service referrals to a wide array of community-based organizations which offer services including job training, employment, substance misuse treatment, and mental health counseling. Participants remain in the community and are monitored to ensure they attend all court appearances and avoid rearrest with the goal of successful reconnection to their community.

POSITION SUMMARY

Court Representatives are the first point of contact with CJA services. They coordinate release with court partners, orient newly released participants, and present program eligibility and obligations to both court stakeholders and participants.

The Night Shift QSRP Court Representative role is based at Queens Criminal Court during evening and weekend arraignment hours (Wednesdays through Sunday, 5pm to 1am). This role serves as primary CJA contact during night arraignments and provides critical support to participants following a highly challenging period- immediately following arrest, detention and arraignment. This position works collaboratively within a multidisciplinary team of court representatives, court-based social workers, and acts as a vital link between the court and the CJA Case Management team. Success in this role requires the ability to perform effectively in a fast-paced, high-stakes environment, both independently and within a team structure.

PRIMARY RESPONSIBILITIES

• Screen court calendars, court related documents and Office of Court Administration (OCA) databases to identify prospective clients, including high-risk/high needs participants, pending arraignment.
• Appear at night arraignments (including weekends and holidays) to provider Supervised release program information, eligibility criteria and obligations to courts, including responding to on-the-record questions regarding re-arrest and CJA pre-trial Release Assessments.
• Maintain strong professional relationships with night shift personnel including defense attorneys, prosecutors, judges, and court officers to maintain CJA credibility.  
• Collect and organize all court documents needed for case records.
• Orient new participants immediately following arraignment ensuring they understand the conditions of their Supervised Release mandate, court conditions and responsibilities through a trauma-informed, culturally sensitive approach.
• Conduct comprehensive orientation intakes for newly released participants, flagging risk factors, immediate needs, and behavioral health concerns. Provide crisis support, as needed.
• Distributing metro-cards and/or cell phones to clients as needed and maintaining accurate documentation for these processes.
• Collaborate with CJA case management, Program Analyst, and daytime Court Representatives teams to ensure seamless transition and comprehensive participant information sharing.
• Ensure timely and accurate documentation in database case record and court tracking systems including entering participants demographics, contact information, court-imposed conditions, special circumstances, and next court proceeding information.
• Track program compliance for participants who have been rearrested, via case manager and provide verbal compliance updates to the courts at arraignment, as requested.
• Appear during subsequent court dates to provide compliance updates to the Court and collect information regarding any updated conditions or mandates imposed post-arraignment.
• Participate in regular team meetings, supervision and professional trainings identified by management
• Perform other related duties as assigned by Supervising Court Representatives and Senior Manager of Court Operations.

 QUALIFICATIONS

• Bachelor’s degree, required.
• Minimum of 2 years’ experience working withing the criminal legal system, direct service delivery or working with those impacted by the legal system. Current CJA employees with at least 2 years of experience as a Pretrial Associate or Court Services Coordinator are encouraged to apply
• Ability to obtain Office of Court Administration (OCA) Secure Pass for court access
• Strong understanding of the criminal legal system, including its structure, procedures, and NYS bail reform statutes, with the ability to explain those processes- such as bail proceedings, court appearance, orders of protection- to justice impacted individuals in a clear and accessible way.
• Knowledge of trauma informed principles and ability to support individuals in acute distress
• Experience working with individuals impacted by the legal system, unhoused or have behavioral health needs.
• Excellent communication skills with the strong ability to remain calm and professional under pressure.
• Detail oriented, thorough and accurate in completion of all documentation
• Computer proficiency in entering participant’s information into databases with the ability to quickly adapt to changing technology
• Ability to effectively navigate and use Microsoft Teams and Microsoft Outlook.
• Proficient in the use of video technology to virtually appear in court as needed
• Bilingual applicants (fluency in Spanish/English) encouraged to apply

Please note: Must be available to work during the night shift (5pm to 1am) including holidays as the program operates 7 days per week, 365 days a year.

SALARY:  $67,166 + night differential pay 

SHIFT: Wed- Sunday (Monday and Tuesday off) 5PM to 1AM

Note: This role is 100% in person

*Internal applicants must be 1 year in their current roles and in good standing (no disciplinary action within the last 90 days) to apply.

CJA VALUES

Each employee at CJA is guided by these values in our work:

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health, and wellness, Employee Assistance Program (EAP) plan, four weeks’ vacation, paid holidays, and a retirement plan with employer matching contributions.  CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development. 

Note: Only those candidates being considered will be contacted.

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations

The New York City Criminal Justice Agency is an Equal Opportunity Employer 

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

CLIENT CARE COORDINATOR

INTENSIVE CASE MANAGEMENT 

QUEENS SUPERVISED RELEASE

POSTED: 2/20/2026

Join our team of professionals seeking to improve the experience of justice involved individuals in the NYC Courts!

ABOUT CJA 

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.  CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof.  CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

 POSITION SUMMARY

Reporting to the Clinical Supervisor, the Client Care Coordinator will provide community-based support to clients in their neighborhood or preferred location throughout NYC. Clients receiving community based engagement will meet the program’s eligibility criteria of high risk or high need and require a support team to meet with them where they’re at to facilitate early intervention.  The Client Care Coordinator is an integral part of the Clinical Services Department with Queens Supervised Release, which strives to support clients in improving behavioral health, promotes recovery and rehabilitation, and provides the highest quality care and support in a responsive and effective manner to high needs and high-risk clients who can be served in the community by creating new opportunities for success.

PRIMARY RESPONSIBILITIES

• Coordinating care, treatment and services within multiple health care systems including public health insurance and Medicaid entitlements.
• Creates proactive care plans with a supportive community-based team for mental health and substance abuse services as well as overall physical health concerns.
• Assist clients in securing medical care, entitlement and other community support that promote integrated physical and mental health, safety, well-being, and recovery.
• Communicates with client, client caregivers, and/or families (if applicable).  Educates clients about condition management, monitor overall progress and help them contact specialists to support implementation of treatment plans.
• Persistent engagement and continued observation to help assess client’s improvements and/or ongoing needs or behavior.
• Maintain accurate and timely progress notes using best practices for records retention, confidentiality, and document storage.
• Collaborate with external stakeholders, especially hospitals and primary care physicians to achieve consistent and progressive engagement and continued well-being.
• Provide support using strengths-based, recovery-oriented, trauma-informed, and culturally sensitive practices.
• Ensures continuity of care during active supervision and post program participation.

REQUIRED SKILLS

Organization and Critical Thinking Skills

• Highly organized with the ability to prioritize and balance multiple tasks and work effectively in a deadline-driven environment.
• Must be able to work independently and carry-out directives with minimal supervision.
• Approaches daily work with a solution-driven attitude and a willingness to take a hands-on approach to resolving challenges.
• Uses critical thinking, common sense, and creativity to find solutions and alternative options.
• Supports the development and implementation of standard operating procedures; suggesting improvements or modifications as needed.

Communication and Interpersonal Skills

• Demonstrated ability to handle client engagement, feedback, questions and complaints with tact and professionalism.
• Interacts with a confident and approachable demeanor.
• Clear and concise written communications designed to inform or instruct.
• Ability to work effectively with a diverse group of participants, staff, and stakeholders.
• Adaptable to changing situations, with a positive outlook.
• Communicates and collaborates with a diverse population of staff, participants and service providers to enhance engagement and ensure quality.
• Communicates with all stakeholders and clients in a respectful manner that acknowledges differences, circumstances, and experiences.
• Answers questions about internal, as well as external services, and directs clients, their families, and community members to resources by assisting in getting clients connected to referrals that have been made on their behalf.

Time Management and Technical Skills

• Maintain healthy working habits by using scheduling tools and sharing calendars to ensure that all clients are getting adequate attention.
• Correctly documents and records a client’s status and progress and ensures that all information is up to date to aid in the steady progression of their treatment plans.
• Intermediate experience with MS Office suite with working knowledge Excel for data management.
• Ability to quickly adapt to a customized case management system created in Microsoft Dynamics.
• Used Outlook for email communication, scheduling, tasks and calendar management.

Influencing and Motivating

• Support the client’s self-efficacy by empowering them to make the changes that they want and reinforcing positive habits.
• Guides client through the treatment plan and behavior change process; recognize/acknowledge the positive changes that are made and continue encouraging behavioral changes along the way.
• Uses empathy and patience to relate to clients and build trust which will support a genuine investment in their best interests and well-being.

QUALIFICATIONS

• Bachelor's Degree required and minimum of two years’ experience working with clients who have needs in the areas of mental health, substance use, trauma, violence risk, homelessness, frequent psychiatric hospitalizations, and criminal justice involvement, as a care coordinator, navigator or similar role.
• Experience must include demonstrated success at assessing, executing, and advocating care plans which help clients navigate service, follow through on referrals and linkages in the community, and ongoing documentation of client monitoring, and progress.
• Alternate Requirement: Candidates without a Bachelor’s Degree must have 5 years' experience working with clients who have needs in the areas of mental health, substance use, trauma, violence risk, homelessness, frequent psychiatric hospitalizations, and criminal justice involvement plus.

Other Desired Qualifications & Experience

• Experience in a multidisciplinary setting and field-based clinical work preferred.
• Strong commitment to social justice and CJA’s mission and core values.
• Individuals with lived experience are encouraged to apply.
• Fluency in Spanish a plus
• Experience must include demonstrated success at assessing, executing, and advocating care plans which help clients navigate service, follow through on referrals and l on referrals and linkages in the community, and ongoing documentation of client monitoring, and progress.
• Certifications as CASAC, CASAC-T, or other SU or MH certifications preferred (i.e., certified professional counselor, certified alcohol and drug counselor (ADC) or behavioral health certificate.

NOTE: Hours & Scheduling Expectations

This is a visible role with direct client-facing responsibilities engaging with clients, staff, and other stakeholders. The successful candidate will possess the required qualifications and skills, and the ability to work in-person 5 days a week.

• Typical hours are 9am – 5pm or 1pm to 9pm.
• To provide optimal coverage for client engagement, regularly scheduled workweeks will include weekends and night shifts.
• Flex hours will be occasionally required to perform client visits either in their homes, or at community-based locations.
• Travel within the 5 boroughs required for client engagement or meetings with community partners, as needed.

*Internal applicants must be 1 year in their current roles and in good standing (no disciplinary action within the last 90 days) to apply.

LOCATION: QUEENS, NY

SALARY: $63,026

CJA VALUES  

Each employee at CJA is guided by these values in our work: 

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention. 
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families. 
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention. 

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health and wellness (EAP) plan, four weeks’ vacation, paid holidays and a retirement plan with employer matching contributions.  CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development. 

Note: Only those candidates being considered will be contacted.

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations

The New York City Criminal Justice Agency is an Equal Opportunity Employer 

CJA is committed to creating and retaining a workforce of diverse talent and a culture of inclusion and belonging that honors and welcomes people with a variety of backgrounds, experiences, and perspectives. We are proud to be an equal opportunity employer with a track record of encouraging and supporting the employment of people with lived experiences in the legal system. We are dedicated to advancing our mission and work by recruiting and building multi-disciplinary teams that reflect the racial, ethnic, culture and gender identities of the clients and communities we serve. 

We encourage individuals of all backgrounds to apply. Our employment practices are equitable and fair, without consideration of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, prior arrest or conviction, employment status, parental status, veteran status, or any other protected status under applicable laws.