What you’ll be doing

• System Administration: Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability.​
• Identity and Access Management: Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA) across all applications.​
• Device Management: Utilize Iru/Kandji for the deployment, management, and security of all company Mac devices, implementing best practices for device lifecycle management. Microsoft Intune policy management.. ​
• Collaboration Tools: Manage and support Google Workspace applications, ensuring efficient communication and collaboration among team members.​
• Automation and Scripting: Develop and maintain advanced scripts and AWS Lambda functions to automate routine tasks, enhancing operational efficiency and reducing manual intervention.​
• Systems Integration: Design and implement integrations between various platforms and tools to streamline workflows and improve system interoperability.​
• Security Compliance: Establish and enforce security protocols to protect company data and ensure compliance with industry standards and regulations.​
• Technical Support: Provide expert-level technical support to staff, resolving complex hardware and software issues promptly.​
• Project Leadership: Lead IT projects from conception to completion, including system upgrades, migrations, and the implementation of new technologies.

What we look for:

• Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field; advanced certifications are a plus.​
• Experience: Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment.​
• Technical Proficiency:
• macOS Expertise: Extensive technical knowledge of macOS software and hardware, with a proven track record of supporting macOS in enterprise environments.​
• Windows Operating systems: Advanced knowledge of Microsoft Intune, application deployment, device management.
• Device Management: Advanced proficiency in administering Kandji, focusing on support and device policies, including integration with identity and access management solutions like Okta.​
• Cloud Solutions: Strong experience with cloud-based services, including Okta for identity management and Google Workspace for productivity and collaboration, demonstrating a cloud-first approach to IT infrastructure.​
• Scripting and Automation: Advanced scripting skills in languages such as Bash, Python, Go, Powershell, Terraform: applied to automate tasks, enhance scalability, and deliver efficient, secure results.​
• Apple Deployment Programs: In-depth understanding of Apple's Device Enrollment Program (DEP), Volume Purchasing Programs, and Apple Business Manager, including integration with Kandji, Kolide and Crowdstrike to streamline device deployment and management.​
• Hardware and Infrastructure: Extensive experience in installing, configuring, and troubleshooting hardware and office infrastructure, including network equipment, to ensure seamless IT operations.​
• Collaboration and Independence: Proven ability to work both individually and in a team-oriented, collaborative environment, adapting to the dynamic needs of a startup setting.​
• Cross-Platform Support: Experience in user support, particularly in supporting both macOS and Windows operating systems within enterprise environments, ensuring comprehensive IT assistance.​
• Startup Experience: Prior experience in startup environments is a plus, indicating adaptability and a proactive approach to evolving technological landscapes.​

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

About the role:

Responsibilities: 

• Build and optimize Salesforce Flows, Apex triggers, and integrations
• Support CPQ, quote approval, and lead routing automation
• Integrate tools like Clay, Exa, Zapier, Slack, and Gong with Salesforce
• Collaborate with RevOps and Sales teams to implement scalable systems
• Maintain documentation, testing, and release cycles

Qualifications We Value:

• 4–7 years of Salesforce development experience
• Proficient in Apex, Flow, SOQL, and API integration
• Familiar with CPQ, GTM automation, and enrichment tools
• Remote Work: EST hours only from a remote location

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

About the role:

Responsibilities: 

Procurement systems and workflow ownership

• Act as the product owner for Zip, including intake forms, routing rules, approval logic, required fields, SLAs, notifications, and catalog basics
• Manage and optimize Vendr workflows from intake through signature to improve cycle time, transparency, and stakeholder experience
• Enforce a single, standardized intake path for procurement requests and ensure requests move through the system efficiently

Contract operations

• Own contract workflow coordination: intake, version control, signature routing, countersignature, and final distribution
• Maintain a clean, accurate contract repository with complete metadata (term, renewal dates, notice periods, pricing models, key clauses, attachments)
• Ensure contracts and data are centralized, audit-ready, and easy for Finance, Legal, and stakeholders to reference
  
  

Renewals and vendor lifecycle management

• Build and run a structured renewal calendar with clear checkpoints (e.g., 120 / 90 / 60 / 30 days)
• Prevent auto-renew surprises by tracking notice deadlines and driving timely renewals, downsizing, or cancellations
• Support vendor rationalization and supplier consolidation by identifying duplicates, low-utilization tools, and opportunities to standardize
  
  

Negotiation support 

• Independently negotiate smaller, low-risk renewals and net-new agreements under defined thresholds using approved playbooks
• Prepare negotiation and renewal packets for larger or more complex deals and escalate appropriately
  
  

Data and analytics

• Maintain high-quality vendor master and spend data that leadership can trust
• Produce reporting on renewal pipeline, cycle times, bottlenecks, agreement coverage, vendor count trends, and savings evidence support
• Provide analysis to inform sourcing decisions, vendor consolidation efforts, and procurement governance

Qualifications We Value:

• 6–10+ years of experience in procurement operations, sourcing operations, vendor management, or similar roles
• Hands-on experience administering procurement or intake workflows (e.g., Zip, Vendr, Coupa, Ariba, Ivalua, ServiceNow, Jira, or similar tools)
• Strong contract operations experience (workflow coordination, repository hygiene, renewals and notice tracking)
• Comfortable negotiating smaller agreements and driving stakeholders to decisions
• Strong analytical skills (Excel/Google Sheets; BI tools a plus)
• Excellent written communication and ability to operate asynchronously across time zones
  

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

About the Role

As a Conversational Design, Demo Engineer you will play a critical role in supporting pre-sales engagements through the design, analysis, and demonstration of Cresta’s AI capabilities. You’ll partner closely with Solution Engineers and Demo Engineering to craft compelling, high-quality conversational experiences that showcase Cresta’s value to prospective and existing customers.

Your work will focus on establishing clear business cases for net new and upsell opportunities, using conversation design and data-driven assessments to highlight measurable impact. You will leverage your understanding of different contact center verticals, such as financial services, insurance, telecommunications, retail and much more to tailor designs that resonate with each customer’s unique environment and goals.

This role requires close collaboration across Machine Learning, Product, Data Science, Customer Success, and Sales Engineering teams to ensure every customer-facing experience reflects the best of Cresta’s AI product suite.

Responsibilities:

• Collaborate closely with Solution Engineers and Demo Engineering to design and deliver high-impact, AI-driven demos, Proofs of Concept (POCs), and Conversation Assessments that clearly articulate Cresta’s value in real-world customer scenarios.
• Develop and generate high-quality synthetic conversations and AI model behaviors that realistically simulate customer interactions and bring priority use cases to life in pre-sales environments.
• Conduct in-depth Conversation Assessments and data analyses to uncover opportunity areas, quantify measurable impact, and build compelling business cases for net-new logo acquisition and upsell expansion.
• Continuously enhance demo environments by strengthening QA/QM frameworks, reporting layers, behavioral configurations, intent mining, metadata generation, and dashboard development to ensure accuracy, realism, and actionable insight.
• Design dashboards that tell a compelling business story. Be meticulous in defining metadata layers and required attributes to make demo environments feel authentic and industry-specific 
• Pro in Establishing structured Gen AI frameworks for e.g. complaint detection, customer experience measurement, repeat call analysis, and other traditionally subjective evaluation areas using Generative AI best practices. Develop scalable methodologies that move beyond keyword-based logic toward AI-driven contextual understanding.
• Lead the design of QA automation frameworks that maximize projection and coverage through a combination of GenAI capabilities and advanced keyword features, reducing subjectivity while increasing consistency, accuracy, and scalability.
• Build cross-vertical expertise (e.g., insurance, banking, telecom, retail, hospitality) and adapt tone, workflows, and interaction strategies to reflect each industry’s operational nuances and KPIs.
• Strategize and design scalable demo accounts that can be provisioned as sandbox environments for clients. Own end-to-end maintenance, optimization, and governance of these accounts to ensure readiness and reliability.Develop structured GTM templates and reusable demo narratives for Solution Engineers aligned to key use cases, enabling consistent and compelling storytelling during customer engagements.
• Design and deploy AI Agent experiences using flow-based, prompt-based, and hybrid architectures across both voice and chat channels.
• Contribute forward-thinking ideas on product scalability, feature evolution, and competitive differentiation. Analyze competitor approaches and proactively recommend ways to outpace the market.Challenge the status quo by introducing innovative, scalable processes and frameworks that improve efficiency, repeatability, and demo impact.
• Support and enhance Cresta’s Opera Enablement Program, empowering customers to independently design, build, test, and QA their own AI models within structured best-practice frameworks

Qualifications we Value:

• Strong alignment with Cresta’s culture and values — driven by a genuine desire to make people’s lives easier, even in fast-paced and high-pressure environments. Demonstrates resilience, positivity, and ownership, with the ability to maintain energy and focus when workloads are demanding. Brings a growth mindset, remains coachable, and continuously seeks new ideas to improve collaboration, team dynamics, and collective progression
• Deep understanding of contact center operations, performance metrics, and workflows across industries such as financial services, insurance, retail, and telecommunications. Clear awareness of the ongoing market shifts transforming contact centers — including AI adoption, automation, agent augmentation, omnichannel engagement, and operational efficiency mandates.
• Strong perspective on evolving contact center technologies and the tools agents use daily. Ability to think from both the agent and end-customer viewpoint, identifying how conversational intelligence and AI agents can simplify workflows, reduce friction, and improve overall experience. Prior hands-on contact center exposure is highly valued.
• Knowledge of industry-specific challenges and structural changes impacting contact center verticals today, and a clear understanding of how conversational AI and AI agents can streamline operations, improve compliance, drive retention, and enhance service quality.
• Experience collaborating cross-functionally with Solution Engineers, Sales, and Product teams in pre-sales, demo, or POC-driven environments.
• Minimum 3+ years of experience in conversational design, including building bots, virtual agents, AI-driven workflows, or conversation analytics solutions.
• Fluency in a second language is a plus.

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai